商务英语讲义主要内容
实用商务英语讲义
《实用商务英语》讲义(总22页)--本页仅作为文档封面，使用时请直接删除即可----内页可以根据需求调整合适字体及大小--1 第一部分：基本礼貌用语1May I...,please?May I have your name,please?May I have your phone number,please?May I have your cell/mobile phone number,please? May I have your contact number,please?Cell phone number is preferable/better.May I have your business card,please?May I help you?May I have your product catalog,please?May I have a detailed introduction of X1,please?Excuse me, may I have a word with you?May I have your attention,please?May I have your a opinion,please?电话 GreetingGood morning,ABC Company,Susan speaking.May I help you?You could contact me at...be interested in sth.Ok,,I'm sending it to you.Conversation:A: Morning , ABC company. Susan speaking.May I help you?B: Hi,this is the buyer of XYZ Company.[Are you available to talk now]A: We are very interested in your X seriesMay I have your product catelog,please?B：Sure, definitely.A: May I have your name and contact number,please? Cell phone number is preferable/better.B: Sure,my name is Join Smith.You could contact me at 138 123 1234, or2 第一部分：基本礼貌2：让某人做某事。
商务英语写作讲义
商务英语写作讲义
第一章 写作基本常识
第 1．1 讲 过程与基本要求
第 1．2 讲 商务英语写作的基本要求
原 则 ： correcteness clarity conciseness concreteness conylesteness courtesy
○1 correcteness : 改写下列一段话： The first main prevention method that can help our company eliminate employee theft is to perform pre-employment screening of all applicants for positions with our company. This can be a major aid to our company. Which screening technique used in the hiring process is a very important decision because it will either decrease the amount of theft or even Increase it if we are not careful in hiring. We need to hire applicants for positions who have the proper work skills required for the positions and for being successful in the jobs, and applicants who have job-related values in areas such as integrity, service, and safety to ensure that there is less chance that they will engage in employee theft. To ensure this, we need to use pre-employment screening techniques that identify job candidates who possess the qualities of integrity, service, and safety, as demonstrated in their past job performance.
商务英语培训讲义
商务英语培训讲义一、书信格式称谓差异商务英语书信(Business or Commercial English Correspondence)是指交易时所使用的通信。
在美国，常用Business writing，它包括书信、电报、电话、电传、报告书、明信片等。
英语和美语在书信体例方面存在着一定的差异，比如信头和称呼、书信格式、遣词、结尾客套语等均有所不同。
一般来说，英国书信较为保守，许多英国人喜欢用老式书信体，用词较为正式刻板，而美国书信语言非常生气、有活力，格式也较为简便。
因此当我们写信的对象是英国或其旧殖民地国家时，要使用标准式英语Queen's English；如果写信的对象是美国或美国势力范围的地区时，就要用美国英语。
当然，英国式的语言文化近年来也有变化，但总体来说，两者间的差异是很明显的。
商业英文书信，一般都要求用打字机或电脑整齐地打印，左边各行开头垂直的，称为垂直式或齐头式(Block style)，美国常用这种格式；每段的第一个词缩进去，称为缩进式或锯齿式(indented style)，英国常用此格式。
垂直式的职务及签名都在左边的边栏界线，这种格式，在极度尊重工作效率的美国公司，已普遍采用。
正式的商业英语书信要在称呼的上方写上收信公司名称和地址或收信人的名字全称、职务及地址，称为信内地址（Inside address）。
信内地址的写法也有垂直式和缩进式之分，垂直式和称美国式将各行并列，缩进式或称英国式将各行依次退缩。
不过，近来英国商业书信信内地址并未依次缩进，似乎与美国式相同。
此外，在美国还流行一种普通收信人地址的写法，就是在书信的Inside Address中，把门牌号和街名都省略掉。
在英文书信中要使用敬语，最普遍的敬语是Mr, Mrs 和Miss（用于未婚女性）。
英国人常在男性的姓名之后用Esq. (Esquire的缩写)，不过在商业上也在慢慢地改用Mr. Mmes. (Madam的复数形式)，用于二个女士以上。
商务英语培训第一讲
• Greet v.欢迎，打招呼 [ɡri:t]
• Corporation n. 公司 [ˌkɔ:pəˈreiʃən]
• Department manager n. 部门经理 [diˈpɑ:tmənt] [ˈmænidʒə]
• President n. 总统， 总裁 [ˈprezidənt]
• Director n. 主管，董事 [diˈrektə，dəˈrektə(r)]
无忧PPT整理发布
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第一讲:Meeting and Greeting People
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第一讲:Meeting and Greeting People
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第一讲:Meeting and Greeting People
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第一讲:Meeting and Greeting People
会面餐桌礼仪语言点在实际商务活动场景中的运用无忧无忧pptppt整理发布整理发布greetingpeople国际音标无忧无忧pptppt整理发布整理发布国际音标元音无忧无忧pptppt整理发布整理发布国际音标辅音无忧无忧pptppt整理发布整理发布greetingpeople词汇introduceadj
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国际音标
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相关词汇
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相关句型
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对话练习
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商务会面礼仪
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国际音标 元音
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国际音标 辅音
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第一讲:Meeting and Greeting People
商务英语教学大纲
商务英语教学大纲一、课程简介商务英语教学旨在培养学生的商务英语沟通能力，提升学生的商务英语水平，帮助学生更好地适应商业环境。
二、教学目标1. 帮助学生掌握商务英语基础知识，包括商务英语词汇、语法等；2. 培养学生的商务英语听说读写能力，提高学生的实际应用能力；3. 强化学生的商务英语交际技巧，包括商务会议、商务洽谈等场景；4. 增进学生对商业文化的了解，提升学生的国际商务素养。
三、教学内容1. 商务英语基础知识- 商务英语词汇与短语- 商务英语语法与句型- 商务英语写作规范2. 商务英语听力训练- 商务电话沟通技巧- 商务英语听力练习3. 商务英语口语表达- 商务英语日常用语- 商务英语口头表达技巧- 商务英语演讲技巧4. 商务英语阅读理解- 商务英语邮件写作技巧- 商务英语报告阅读5. 商务英语写作能力- 商务英语邮件写作规范- 商务英语报告写作技巧6. 商务英语交际技巧- 商务会议技巧- 商务洽谈技巧四、教学方法1. 教师讲授2. 学生讨论3. 小组合作4. 案例分析5. 角色扮演6. 实践操作五、考核方式1. 笔试2. 口试3. 作业4. 课堂表现评定六、教材商务英语教学大纲将结合商务英语教材进行教学，教材将由教师推荐并提供相关资源。
七、教学安排商务英语教学大纲将根据具体情况确定上课时间、地点和学时安排，确保学生能够充分参与课程学习。
八、总结商务英语教学大纲旨在为学生提供一套系统的商务英语学习计划，帮助学生全面提升商务英语能力，更好地适应商业环境，实现个人发展目标。
愿学生在商务英语学习中取得出色成绩，成为国际商务领域的精英人才。
商务英语讲义第一章
offering discount
What is the job responsibilities of a manager?
Problems and complaints
1. He deals with
negotiation organization
2. He
attends conferences. makes decisions/ plans handles difficult situations.
Grammar: Present simple Form
The present simple has the following forms. I/you / we/they I work as a marketing manager. we don’t sell directly. do you deal with the payment? he/she/it She works as a marketing manager. He doesn't deal with the staff. Does your job involve traveling?
Introductions and greetings
1. Hello. 2. Hi. 3. Good morning.(afternoon. Evening.) 4. How do you do? 5. How are you? 6. How are things going? 7. How are you getting on? 8. How are things with you? 9. How are you doing? 10. How are things? 11. How is life?
商务英语课程讲义 - Lecture 3-打印50
Lecture 3ReadingArticle A - Company structure[1]The chain of commandTraditionally, organizations have had a hierarchical or pyramidal structure, with one person or a group of people at the top, and an increasing number of people below them at each successive level. This is sometimes called line structure. There is a clear chain of command running down the pyramid. All the people in the organization know what decisions they are able to make, who their line manager (or boss) is(to whom they report), and who their immediate subordinates are (over whom they have line authority, and can give instructions to).[2]Functional structureYet the activities of most organizations are too complicated to be organized in a single hierarchy. Most large manufacturing companies, for example, have a functional structure, including, among others, specialized production, finance, marketing, sales, and human resources departments. This means, for instance, that the production and marketing departments can not take financial decisions without consulting the finance department. Large organizations making a range of products are often further divided into separate operating divisions.A disadvantage of functional organization is that people are often more concerned with the success of their own department than that of the company as a whole, so there are permanent conflicts between, say, finance and marketing or marketing and production over what the objectives are.[3]Flattening hierarchies and delegating responsibilityA problem with very hierarchical organizations is that people at lower levels can’t take important decisions, but have to pass on responsibility to their boss. However, the modern tendency is to reduce the chain of command, take out layers of management, and make the organization much flatter. Advanced IT systems have reduced the need for administrative staff and enabled companies to remove layers of workers from the structure. Many companies have also been forced to cut back and eliminate jobs in recessions. Typically, the owners of small firms want to keep as much control over their businesses who want to motivate their staff often delegate decision making and responsibilities to other people.[4]Matrix managementAnother way to get round hierarchies is to use matrix management, in which people report to more than one superior. For example, a product manager with an idea could deal directly with the managers responsible for a certain market segment and for a geographical region, as well as managers inthe finance, sales and production departments. Matrices involving several departments can become quite complex, so it is sometimes necessary to give one department priority in decision making.[5]TeamsA further possibility is to have wholly autonomous, temporary groups or teams that are responsible for an entire project, and are split up as soon as it is successfully completed. But teams are not always very good at decision making, and usually requires a strong leader.Article B - Hard Sell around the Photocopier[1]Sociologists have long recognized that businesses of less than 200 individuals can operate through the free flow of information among the members. Once their size exceeds this figure, however, some kind of hierarchical structure or line management system is necessary to prevent total chaos resulting from failures of communication. Imposing structures of this kind has its costs: information can only flow along certain channels because only certain individuals contact each other regularly;moreover, the lack of personalized contacts means that individuals lack that sense of personal commitment that makes the world of small groups go round. Favors will only be done when there is a clear quid pro quo, an immediate return to the giver, rather than being a matter of communal obligation. Large organizations are less flexible.[2]One solution to this problem would, of course, be to structure large organizations into smaller units of a size that can act as a cohesive group. By allowing these groups to build reciprocal alliances with each other, larger organizations can be built up. However, merely having groups of say, 150 will never of itself be a panacea to the problems of the organization. Something else is needed: the people (involved) must be able to build direct personal relationships. To allow free flow of information, they have to be able to interact in a casual way. Maintaining too formal a structure of relationships inevitably inhibits the way a system works.[3]The importance of this was drawn to my attention a couple of years ago by a TV producer. The production unit for which she worked produced all the educational output for a particular TV station.Whether by chance or by design, it so happened that there were almost exactly 150 people in the unit. The whole process worked very smoothly as an organiztion for many years until they were moved into purpose-built accommodation. Then for no apparent reason, everything started to fall apart. The work seemed to be more difficult to do, not to say less satisfying.[4]It was some time before they worked out what the problem was. It turned out that, when the architects were designing the new building, they decided that the coffee room where everyone ate their sandwiches at lunch times was an unnecessary luxury and so dispensed with it.The logic seemed to be that if people were encouraged to eat their sandwiches at their desks, then they weremore likely to get on with their work and less likely to idle time away. And with that, they inadvertently destroyed the intimate social networks that empowered the whole organization. What had apparently been happening was that as people gathered informally over their sandwiches in the coffee room, useful snippets of information were casually being exchanged. Someone had a problem they could not solve, and began to discuss it over lunch with a friend from another section. The friend knew just the person to ask. Or someone overhearing the conversation would have a suggestion, or would go away and happen to bump into someone who knew the answer a day or so later; a quick phone call and the problem was resolved. Or a casual comment sparked an idea for a new program.[5]It was these kinds of chance encounter in the coffee room, idle chatter around the photocopier, that made the difference between a successful organization and a less successful one.Business Vocabulary in Use- Voc Exercises3.1 Look at the executives and managers listed in A above. Match each task(1-6) with the particular person most likely to be responsible for doing it.1.Meet with advertising agency to discuss new advertisements for thecompany’s holidays.2. Study possible new holiday destinations in detail.3. Analyze last year’s profits in relation to the previous year’s.4. Contact newspaper to advertise new jobs.5. Deal with complaints from customers.6. Discuss sales figures with sales team.3.2 Who’s who on this company board? Look at B above and complete theDiagram.My name’s Maria Montebello, and I’m president and CEO. We have some excellent people on our board, including two who are not involved in day-to-day running of the company: George Gomi and Julia Jones.My name’s Stan Smith and it’s my job to look after the accounts. I work closely with Clarissa Chang and Richard Roberts, as they tell me what their departments need for marketing and research, and I allocate them an annual budget.My name’s Deirdre Dawes and I head up personnel, on the same level in the company as Clarissa Chang and Richard Roberts.1Maria Montebello 2Non-executive director35 6 7。
商务英语初级教程1-4课件
Introduction to Business Eng lish
基础知识
学习商务英语的基础知识， 包括语法和词汇。
商务术语
掌握常见的商务术语，以便 在工作中有效沟通。
沟通技巧
学习在商务环境中进行有效 沟通的技巧和策略。
Greeting s and Introductions
商务问候
学习在商务场合中进行问候和介 绍的方式。
商务英语初级教程1-4课 件
欢迎来到商务英语初级教程1-4课件！在这个课程中，我们将介绍商务英语的 基础知识，包括问候和自我介绍、公司结构和部门、工作和责任、办公设备 和用品、电话礼仪和用语、电子邮件写作和礼仪、给予和接受指示、预约和 安排会议、旅行和交通、预订酒店和餐厅、谈判和讨价还价、演讲技巧和技 巧、商务文化和礼仪、商务函电写作技巧、全球商务和跨文化交流。
指令应该准确、简洁和易于理解。
积极反馈
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提供及时的积极反馈，以便员工理解他
们的工作，并改进。
3
沟通技巧
了解有效沟通的技巧，以确保指令得到 正确的执行。
办公用品
掌握办公用品的常见名称和用 途，如文件夹和笔记本。
节能环保
学习如何在办公环境中实施节 能和环保措施。
Telep ho ne Etiq uette and Phrases
接听电话
学习接听电话的礼仪和常用 用语。
电Hale Waihona Puke 转接了解如何正确转接电话，并 提供准确的信息。
电话会议
掌握电话会议的礼仪和注意 事项。
会议礼仪
了解商务会议的礼仪要求和注意 事项。
名片交换
掌握正确的名片交换礼仪，以展 示专业形象。
C om pany S tructure and D epartm ents
商务英语讲义
4. 再如，"board"一词，本义为"木板"，但在 不同上下文中，可以表示"车"、"船"、"伙 食"、"会议桌"、"委员会"等。而在商务英 语中，"board"往往用来表示"董事会"，如 ，"chairman or president of the board"(董 事会主席或董事长);或者，它经常用在FOB (Free on Board，离岸价，船上交货价)价 格术语中，意思是"船"。
在以上两句中，B句由于使用了被动 语态，比A句更容易让人接受，而且 能够改善谈判气氛，使谈判能够顺利 进行。
剑桥商务英语考试介绍
• Business English Certificate(BEC)剑桥 商务英语证书是剑桥系列考试中专为学 习者提供的国际商务英语资格证书考试， 考察真实工作环境中英语交流能力，被 欧洲乃至全球众多教育机构、企业认可， 将其作为入学考试或招聘录用的英语语 言水平要求。
General Requirements for Students:
• • • • • Full attendance Active participation Taking notes Extensive reading Persistent practice
Brief of Business English
Complex Sentence Structure
商务英语的句子有的很长，句式结构 比较复杂，句中常常用插入短语、从 句等限定、说明成分，形成冗长而复 杂的句式结构，往往一个句子就是一 个段落。例如：
Force Majeure（“Excepted Risks”）shall mean an occurrence beyond the control and without the fault or negligence of the party affected including，but not limited to war，hostilities，invasion，act of foreign enemies，rebellion revolution，insurrection of military or usurped power，civil war，strikes， riots，commotion or disorder，earthquakes，or any similar operation of forces of nature as are not within the control of the party affected and which， by the exercise of reasonable diligence，the said party is unable to prevent or provide agaash(电子货币) virtual world(虚拟世界) hacker（黑客） e-business（电子商务） e-banking（电子银行） multinational（跨国公司）
商务英语复习讲义.doc
l.Give the Following Trade Abbreviations Full Names, and Then Translate into Chinese.(10X2=20)FOB Free on Board 离岸价 S.S Steamship 轮船CIF Cost, Insurance and Freight 到岸价格 T/T Telegraphic Transfer 电汇CFR Cost and Freight 成本加运费 M/T Mail Transfer 信汇L/C Letter of Credit 信用证 D/D Demand Draft 票汇B/L Bill of Lading 提单 ETA Estimated Time of Arrival 预计到达时间PO Purchasing Order 订单 D/A Document Against Acceptance 承兑交单N.W Net Weight 净重 D/P Document Against Payment 付款交单G.W Gross Weight 毛重屮性包装 neutral packing 装运通知 shipping advice装运须知 shipping instructions 俏售确认书 salesconfirmation 一切险 All RisksT •安险 Free from Particular Average (FPA) 水渍险With Particular Average (WPA) 最终用户end-user提单 bill of lading 清洁提单 clean bill of lading 报价单 quotation sheet 分销商 distributor 佣金commission 运输代理 freight forwarder 保险费premium 保险商 underwriter 保险单 insurancepolicy 投保人applicant 以下了解即可： 保险经纪人Insurance Broker 保险公证人 Insurance Surveyor被保险人Insured4. Translate the Following Sentences into English. Please quote us your rock-bottom price for dress FOB Seattle inclusive of 5% commission. ⑵请报100吨钢板CIF 大连最低价，并请告知详细规格。
商务英语谈判讲义
How do you deal with others who have more power?
• Never do all or nothing deals • Make the big party small( build multiple
relationships) • make yourself bigger. • build momentum through doing deals in
sequences • Use the power of competition to leverage power • Constrain yourself. • Good information is always a source of power. • Do what you can to manage the process
Main parts
A Definition of Power Why Is Power Important to Negotiators? Sources of Power—Acquire Power Dealing with Others Who Have More
power ? How to Conceptualize Culture? The Influence of Culture on Negotiation Advice about how to negotiation cross-
Advice about how to negotiation cross-culturally
Their own biases, strengths and weaknesses
The other negotiator as an individual
2011-2012学年第二学期商务英语学生讲义
商务英语学生讲义专业________________ 学号________________ 姓名________________Unit 1 Company Profiles Objectives:1.to inquire about companies2.to talk about company profiles (history, line of business, products, etc)3.to give a company presentationPart I1. DiscussionDo the companies quiz. Discuss your answers with a partner and find out your answers.Which company?1). began in 1865 as a forestry and power business.A) Ericsson B) Nokia C) Motorola2). produces the most successful toy in history.A) Disney B) Fisher-Price C) Mattel3). has its head office in San Francisco.A) Levi-Strauss B) Nike C) Calvin Klein4). buys more sugar than any other company in the world.A) Nestle B) Coca-Cola C) Suchard5). employs more people than any other company.A) Wal-Mart B) Siemens C) General Motors6). has the largest factory in the world.A) Boeing B) Ford C) Sony7). was started by Ray A. Kroc in 1955.A) Burger King B) KFC C) McDonald’sPart II Words and Expressions外资企业_______________________________合资企业_______________________________合作企业_______________________________龙头企业_______________________________国有企业_______________________________私营企业_______________________________荣誉企业_______________________________优质企业_______________________________一级企业_______________________________跨国公司_______________________________母公司_______________________________子公司_______________________________总公司_______________________________分公司_______________________________代表处_______________________________上市公司_______________________________私人股份有限公司_______________________________拳头产品_______________________________环保型产品_______________________________专业生产经营specialize in, engage in, handle a range of business including…占地面积_______________________________年产量_______________________________具有自营进出口权being entitled to self-import and self-export rights奉行坚持..原则；以..宗旨,在…方针指导下abide by the principles of …, adhere to the aims of…, based on the motto of the company 产品销往_______________________________获得奖项_______________________________通过ISO9000质量认证___________________________________________________________________________Part III Listening inTask 1: Appreciation of Video (BMW-CEO) and answer the following 2 questions.1) Who is the interviewee?2) BMW posted a 13.6% decline in pre-tax profit（税前利润）. What’s the reason?Task 2Some new words from the listening material.franchise subsidiarymerger acquisitionprominent territory logo2. Listen to the company introduction and fill in the missing information.Pizza Hut, Inc.1) The first Pizza Hut restaurant was opened by two young_____________________, brothersFrank and Dan Carney, in Wichita, Kansas , USA in _____ __with US$ ______ .2) The first Pizza Hut franchise store opened in _______.3) Pizza Hut became a _____________ of PepsiCo, Inc. in _____, through mergers and acquisitions, as well as organic growth, Pizza Hut has secured a ________________ ________in the market.4) Franchisees and _____________ partnerships account for more than ____ of the Pizza Hut system's total units.5) The red roof as the _______________has become world famous as an easily recognizedguarantee of crispy pizza, delicious pasta and friendly service in a pleasant atmosphere.6) Number of restaurants: ________in the United States and more than________ in over 90 countries and territories.7) Number of employees :______________worldwide8) The recognized leader in the US$ ____________pizza category worldwide.9) Pizza Hut provides _____________ pizzas to more than ____________ customers each day.Task 3Listen to the dialogue and fill in the form below according to the information you hear.♦Parent company:Mainstay Trading Co. in __________.♦ Product: _________________________.♦ Exporting destinations: _____________ the_________, Japan and_____________.♦ Number of factories: _________________________________________________.♦ Number of employees: ____________________.♦ Head office: ______________________________.♦ Main branches: in Montreal, __________________________________.♦ Electronics subsidiary: in_________________________.Part IV Speaking outTask one: Role Play according to the given information with your partner.1. A: Could you tell us something about your company?B: 本公司创建于1978年，现在已经成为我国主要的厨房用具出口商之一。
商务英语概括
商务英语概括一.希望与要求1. We hope to/ our hope is to/ it is our hope to establish mutually beneficial /considerable/ pleasant business relationship with you.2. We look forward to receiving your reply/ expressing our desire /discussing business with you at your ealiest convenience.3. we hope that we can cooperate happily/ we can do business toghther/ our market trend will continue.4．We hope that/ our hope is that/ it is our hope that you will take this into consideration/ you will deal with our request honestly/ you will reply us soon/ we can have/receive your reply/answer.5.we look forward to/we appropriate your early settlement.We hope/ expect that you can settle the claim / you will offer us a lower price.6. we hope/wish that the matter can be brought to a satisfaction conclusion/ the undesirable incident/matter will not stand in the way of/bring any harm to our future/pleasant business relationship.二.产品介绍7. this model of sth we produced is characterized by its high quality……is efficient and endurable，economical and practical for sb. It will pay back in sometime.8. this machine designed by our engineer has few breakdowns and easy to maintain. It is ingenious and practical.9. compared with other brands/types，our products are as superb quality as well as the economical price. It is practical and suitable for your needs.10. our products are made of……/ magnificent and tasteful and have long enjoyed great fame both at home and aboard/ both portable and endurable.11.owning to its superior quality and reasonable price，our products are sure to be sellable/are competitive and are best-selling/ great appropriated in the markets. Our products has met with warm reception and quick sale in the markets.12. by irtue of its super quality，our products are o ften sold out/ sure to be sellable/ most sellable. Our products are superior in quality and moderate in price. There have been a great demand in our market of this products.三.业务范围介绍13. we wish to introduce ourselves to you/ we are introducing ourselves/ we have the pleasure/honer in introducing ourselves as a sate-owned corporation dealing in/specializing in…14. our corporation is specializing in/mainly deals in/is mainly engaged in/specialized in the exportation of…/handing the export of…15.our specialization is/we take on the import and export of/ the exportation of sth.our activitys covers a wide range of/ a variety of sth. 16. we are in a +adj. position to supply sth at competitive prices and for good delivery/ accept orders against sth. We are now exporting sth. Ourcorporation is a major producer of sth. Adj. products fall within the scope of our business activities.17. we have been engaged in sth business / importing and exporting business with…for…years. We also do import and export business of sth/ in adj. products. We have many customers and friends in…countries and regions.18. as a joint（合资的）venture/company/corporation，we have been handling /engaged in sth for sometime. We are prepared to accpet orders for sth with someone. Our corporation is a group enterprise integrating （集…为一体）sth. We have won a prominent（卓越的）position in the field of sth.四.承诺19. we assure/guarantee/promise that such things will not happen again/ we will pay broad attention in handling your order/ there is not differences between the products and samples/ the products we send you will be A-one quality.20. we give you our word that/ we promise that/ we can make sure that/ we will provide a fresh guarantee for/that the payment will be made not later than sometime/ we will check into the problems. Our products are sure of standard quality.五．询盘21. please quote us your lowest/ most competitive price for some weightof something CIF到岸价（Cost Insurance and Freight）/ FOB 离岸价格；船上交货价格（free on board）somewhere. Please quote us for the goods listed I enclosed inquiry sheet giving your price CIF somewhere.22. please make us a offer giving sth CIF到岸价（Cost Insurance and Freight）/ FOB 离岸价格；船上交货价格（free on board）somewhere before sometime.We have already/ we would like to make a enquiry for/about sth and let us know the minimum quantity for each order.23. we shall be pleased/glad if…/to do sth. Many of customers are interested in sth and we wish to have your CIF somewhere quotation. We want to know the price CIF somewhere for sth. We are anxious to do sth.（热切想做某事）24. we shall/would like to know the offer for sth/the minimum/maximum order of sth. What price could you quote us on sth？Would you please quote us a price of/for sth? How much you asking for sth？25. if we order sth/ our order is a substantial one，what would be your offer？/ how much will you bring your price down？What is the price for …（重量）of sth. Can you supply sth？How much discount could you offer on sth？26. please inform us w hat special offer you can make us/ your lowest price CIF somewhere. Here is a list of my requirements I would like to have your lowest quotations CIF somewhere. Please let us have your bestquotation by tomorrow together with the appropriate time of ...(货运方式) We’d appreciate it very much if you let us know what discount you can grant（同意，批准，授予）us if we give you a large order of your products.六. 报盘27. this offer is subject to your reply reaching here on or before e+时间点/ firm for+一段时间. If we can receive your order within+一段时间，we will make you a firm order at prices quoted. The price we quoted is on FOB somewhere bases instead of CIF somewhere bases and our offer will be valid（有效的）until +时间点. We make you the offer subject to your reply reaching us not later than+时间点.28. we have the offer for you. I would like to remind you that we have to withdraw our offer if we don’t hear you by+时间点. This offer will remain effective for+时间段. The quality of our products is good and the prices are reasonable so we are confident that you will accept our offer dated+时间点. Since the market is advancing rapidly the price we offered you is the best I believe.29. We believe that the price we offer you is most competitive/ can compete well with …and we hope you will accept our offer and give us order soon. We feel better offer will give you full satisfaction. I hope to receive a favorable reply from you soon. If you think our proposal acceptable please let us have your order soon/at early date.30. we have the pleasure in offering you our products. We are interestedin making you a offer on sth which is well received in the overseas market.Our prices for sth would be+钱shall we hold them for your order？We give you price for+钱FOB/CIF somewhere. We are pleased to quote you for sth at price+价钱CIF/FOB somewhere.31. In compliance with your requst we are offering you sth…you will note that we are in the position to offer you sth at the attractive price of+价钱. We can quote you the price of+价钱. Our average whole sell price is+价钱.32. we offer your firm sth CIF/FOB somewhere deliver in+时间点. We can offer a discount of up to…%but we are prepared to give…% discount for a offer to buy sth. The price are given without engagement. As prices are steadily raising，we advise you to do sth. Our product is in great demand and supplies is limited so we would recommend that you accept this offer as soon as possible.七. 还盘33. we hope/wish you will consider our offer/ reconsider your price and give a new bid，and tell us your decision at your earlist convenience/as soon as possible. To accpet the price you quote/your present quotation would leave us only a small profit/mean a heavy loss not to speak of(更别说) profit.Your competitors are offering considering lower prices and unless you can reduce your quotations we have to buy else where. The principle demand in our city is…34. I wish to point out that your offer are higher than….We can obtain the same quality through another channel at much lower price than that you quoted us. leave not margin for reduction（下降的余地）what so ever （不管怎样）there is a big difference between…and…We hoped you will quote your rock-bottom price（最低价）, otherwise we have no alternative but to place our orders else where.35 If you insist on…it will… we didn’t expecte that… your price should be based on…with such a lower prices that many of our regular customer may switch other companies. Your offer is not acceptable because we have another supplier offering similar quality products at 5% discount. 36. your quotation is by no means favorable with…your prices are about..% higher than those…compared with what is quoted by..you price is uncompetitive. Your price compares unfavorable with…Our counter offer is well in line with（与..一致）the international market, fair and reasonable.（公平合理）37. your offer is wider than we can consider. We （very much）regret to state/say that…our user find your prices too high and out of line with the prevailing（一般的，普通的）market level/ your offer is not at least encouraging. We appreciate the good quality of your goods but we find your prices are too high to be acceptable.38. the quotation/price submited by you is too high/beyond our expectation. Your price has gone up so rapidly，We regret that it isimpossible for us to entertain the bid/ push any sales（推销）at such high prices. You are making us to pay too high price that will put us in a tide corner（陷入困境）.39. we regret to say that your price is definitely too high/on the high side. There is not any possibility of business because of your high price/unless you cut your price by..%..40. we think your offer is entirely unworkable/not favorable…if you hang on，the original offer is impossible/there is a little likelihood of concluding business. If you were able to make the price easier , we might take a larger quality. Increase the market share增大市场份额.八. 对还盘的反应41. your counter offer（还盘）is too low，especially considering（考虑到..）the small amount of your offer. Our price fixed on a reasonable level/has been reduced to the limit. Our products are modestly priced.（价格适中）This is the best price we can give you.42. our prices is already on its lowest level/this is our rock-bottom pric e，there is little scope（空间）for further reducing the price/we can not make any further discounts/we can not make any concessions（让步）. Considering quantities has been sold at this level, any further reduction is out of the question.（不可能）43. we generally don’t quote on a discount basis. I am afraid there is no room to negotiate the price，we can not make any allowance for…this isthe very best/specia l offer we can make for you，it is not subject to（从属于，受支配于）our usual discount/we consider this our rock-bottom price indeed.44. the possibility of fallen price is rather remote. The price we offer you is the lowest. We are regret to say that we can’t cut the price. We are in a difficult position/it is difficult to satisfied/comply with your requst for reducing/shading the price.45. I dare say/I’am afraid that the price we offer compare favorable with any quotation/you won’t find another company who will give you a cheaper than ours. We don’t think the price could be put any better. If you compare...with..，you will see our price is reasonable. The price we quote you is much lower than.., you must find it competitive. Take it or leave it，it is up to you.46. our offer might be a bit high，but soon you will make bigger profits when the market fluctuation(市场波动)sttopped. The present market situation is on the upward trend，so there is no question of profits. Your counter-offer seems to be a little tide，if so our profit margin（利润空间）will be too small. If you increase your initial(最初的，初始的) offer，I suppose we could consider reducing the price.47. If you double the offer，we may consider…the best we can do is to allow you ..% off our quotation/give you a..% discount. If you stick to your count-offer without any compromise（不做让步）we may not ableto make a deal. Your bid is out of line with the price ruling and the present market.48. we cannot book your order according your count-offer. Our sth is modestly priced and sellable. The price cannot be considered to be high in your market. Your counter-offer is not proper because the price for sth is on the raise at present. We are not at/in a position to entertain business at your price since it is far below our cost price.九、要求优惠49. your quotations are on FOB/CIF basis，may I ask if you allow discount/isn’t it possible to give us a discount？If you are prepared to give allowance，we will consider placing a order/we might come to terms(成交，达成协议). If I show you a offer lower than yours，would you be able to conclude transaction（达成协议）?50. If the order is a substantial（实盘）one，may we suggest that you make some allowance on quoted prices？If…can/would you addigive us a special discount/ additional..% commission（额外佣金）？We hope you will allowance us some discount on（给折扣）…？51. since the present market is so weak，we would like to ask for a reduction/y ou have to lower your price if.../we hope to get the best offer for sth. We invite quotation of the lowest price. May we suggest that you make some allowance on...？52. If possible we would like to../you are willing to give a reduction，wemight come to terms. We would like to place further order with you if you could bring down your price by 15% ,otherwise we can only switch our requirement to other suppliers.53.No one can do business at such a unreasonable high prices，you have to cut them down by 10%. We should book a trial order（试单）with you provided（假如，倘若）…Only by cutting the price by 10% can more customers be lured to（被诱惑）buy your products.54. We can accept the goods only at a reduction of 20%. If you can/cannot lower..,business is not possible/business is hopeful.十. 给予优惠55. on order for+数量or more，we can allow a discount. If the quantity is../you raise your order to...，we are glad to make a discount/we should be pleased to allow you the requested discount.56. We would entitle（使有权利）you to 10% discount. If your order is large enough/ you order in olume（庞大的）/an order is exceptional(格外的，异常的) large，we are prepared to give you increase the discount. 57. If you are willing to..，we can grant you a..% discount. We will bring our price down for a good start. In order to close this deal/For the sake of （为了…的利益）long-term friendship，we shall further reduce our price/we are going to accept the price reduction on sth.58. In order to help you to develop business/wind up transaction（加强联系）with you，we are ready/prepared to…After careful consideration ,wedecide to bring the price down. Our quotation is subject to（从属于，受支配于）5% commission.十一. 双方让步59. In view of（鉴于..）our good cooperation/As a gesture of（作为..的表示）friendship，we（are prepared to）accpet your price. It seems there is nothing more I can do but to accpet…How about each of us make further c oncession（让步）so that business can be concluded. We should come to a compromise（折衷）in order to get the deal done.60. If each of us make some concessions，business is possible/we would agree to your payment terms. We would like to reduce original offer as a compromise. We consider making some concessions.61. To show you our sincerity/After serious consideration/Considering your substantial order（大宗订单），we can make a step further（新进展，让步）/we would comply with your request by doing sth.62. To get business under way/As a accommodation/exceptional case（特例），we are pleased to grant（同意，允许）you a discount. 10% is out of the question but we are prepared to…十二. 订货及确认63. We are pleased/We wish to give you a order/order from you sth as our official order(正式订单)/to be supply from current stock（库存供应）/according to this purchase order.64. We are glad to inform you that your samples are satisfactory. If thequality is up to our expectations（达到期望）we shall send further orders in the near future. We find both price and quality of your products satisfactory to our client，we are pleased to order…65. what is the minimum/maximum quantity of an order for your goods？We need sth of all sizes，I am trusted to place our official trial order. If you can fill our order of sth very soon…66. Since you are so eager to secure our order（对订单放心），we will send you the order very soon，please hurry on the execution（执行）of the order. The order is so urgently required that we must ask you to make the earliest possible shipment.67. This is the sales c onfirmation confirming your order for sth. We have booked your order/we can confirm you…68. we have decided to accept your order/supply you with sth and going to apply to the government agencies concern for export licenses.（向政府申请出口许可证）we acknowledged/thank you for your order of+日期.69. we shall do our best to execute the order. We promise to give our best tension to the execution of your order. We regret that owning to the shortage of stocks we are unable to fill your order/ we can no longer supply the goods you order as the production has been discontinued since…70. It is hard/impossible for us to supply the amount you need for the time being.we can not undertake to entertain your order owning to theuncertain availability of raw materials（原料可得性）. We are unable to meet your requirement as orders has been full booked（订单已满）. We are too heavily committed to be able to entertain fresh orders（新订单）. 十三. 请求代理并说明代理理由及代理能力71. If you have not represented here，we are interested in acting as you sole agent/we should like to be pointed as your agent for the sale of sth.72. As we have learned from sb that you are anxious to extend your activity in our market and you are not represented at present. We would like to recommend our company as a most suitable agent/distributor for your products.73. We’d appreciated it very much if you could give us the opportunity to act for you in this city. We shall be very much pleased to act as your sole agent in China for your products.74. we are able to/can be a good sole agent because we have local knowledge and wide connections and a group of well trained（训练有素的）salesman. If you can sign us a sole agency agreements with us，it will double our turnover/ we will try our best to push and publicize（推进和宣传）your products.75. We have many advantages/sufficient canvassing（调研，研究）abilities/enough positive experiences to act as/be your sole agent.We trust/believe that many years of our experiences in foreign/international trade will entitle us to your confidents/undoubtedly（毫无疑问）meet yourrequirement.76. we can assure you that we are well experiences/our salesman is well trained. With our ..years/rich experience in agency/marketing your products，we believe that we can work up satisfactory in pushing the sales of sth/we have the ability to increase the turnover.十四. 对代理请求的回应77. we are glad/have decided/feeling inclined（倾向于）to offer you appointed as our sole agent. Your experience in this field make us believe that you can be a good agent. We are willing to negotiate with you on your proposal to act as our agent.78. After paying due consideration to your proposals and investigating your business standing（信誉）/ Considering that you are experienced in promoting the sale of our products and your market still have potential，we have decided to appoint you as our sole agent. We have already have an agent in your area.79. Your application for sole agency is now under our careful consideration/study，we should like to know your detailed plan to push the sale of sth so that we may proceed with our negotiations about the terms of agency agreement.80. Since the market situation is not known to us，we are not inclined/prepared/ready to consider/discuss the question of agency/we have no intension of considering exclusive（独家）sells/we are not goingto take the question of sole agency into consideration for the time being.81. As the volume of business（营业额）concluded by you is not big enough，we think the time not yet mature/premature to discuss the question of agency. I am afraid that this is not a good time yet to push the sales of our product in your market.82. Since there is no transaction concluded between us，we have to decline your request for agency/we shall not point you as our sole agent until your sales record justify（证明..）our doing so. Shall we discuss the matter of agency when your market condition turns better?十五. 代理要求和要素83. we can’t give you the agency of the market without having the slightest idea of your possible annual marketing turnove r/knowing your sales volume，your plan for promotion and import license’s conditions/the sales prospects（销售前景）of the item in your market，your program in detail，your business organizations in various districts and their activities.84. If you can push the sales successfully we may appoint you as our agent. To be our agent you need to increase your annual turnover/you are requested to push your sales of our products efficiently/your minimum annual turnover should be at least…85.To facilitate（促进）the extension of sales, you mush advertise our products by mean of TV and newspapers. We hope that you will redouble your efforts in your sales pushing. If terms are workable…86.During the validity（有效期）of the agency agreement，you should not sell/handing similar products from other manufacturers/makers without our permission/approval. As our sole distributor/agent, you will neither handle the same or similar products of other regions nor re-export our goods outside to any other region outside your own.87. We’d like you to send us your market report/sale’s statistics every+时间段/regularly，it should show how big demands for our products is/include the trend of the development，current market conditions and users comments on our products.88. To efficiently promote sales，you have to try every means to overcome sales difficulties/your way of doing business should comply with（遵守）the constantly changing circumstances/you should pay attention to the customer’s comments on our products. You are under obligation（有义务）to observe（遵守）all the terms.十六. 合同89. we are satisfied with the terms of the contract for the most part，but before signing the contract we better go over few final details/draw up a rough draft（草案）then talk it over in detail. This is a copy of Our specimen（样本）contract in which…are contained.90. After studying your draft contract，we think it is necessary to includea force majeure clause/make a few changes/modification/we hope you won’t object to our inserting a clause in the agreement.If any other clauseis in conflict with the supplementary conditions，the supplementary conditions should be taken as final and binding（有约束力）.91. No changes/modification can be made without mutual consent/the consent of both parties. We must make it clear in the contract that you are obliged to…if…can not…as stipulated，the contract will become void.92. This agreement is made//drawn up in Chinese and English，the two versions have equal status in law/are of same effect/are equally authentic. The contract shall become effective/come to force as soon as/after it is signed by both parties/of us.93. This agreement/contract will remain valid for+时间段and shall become effective on the date of…make the contract to be valid. I think we better…in the wording of../word it in this way. I’d like to replace this phrase with…94. In case of breach（违反，违背）of the provisions by one party/if you fail to.., the other party/we shall have the right to terminate this agreement/cancell the contract.If both parties do not agree to renew the contract at its expiration（到期）, it will automatically become void.十七. 卖方对支付方式的要求95. We proposed/prefer you to pay by 30d/s/in US dollars. The terms of payment are confirmed（保兑）and irrevocable letter of credit（不可撤销信用证）. Payment by collection is acceptable.96. Payment of the purchase is to be effected by an irrevocable letter ofcredit in our favour, payable by draft at sight（即期汇票）in+货币. We don’t accept payment in+货币. Please conclude the business in terms of+货币.We require immediate payment upon presentation of+货运方式documents（见单即付）.97. It would be advisable for you to establish the covering L/C issued through a first-rate bank as early as possible enable us to effect+运输方式in due time. Payment by+支付方式is convenient for us and we shall draw you a documentary draft at sight through our bank.98. We regret to inform you that we cannot accept payment by+支付方式/we are unable to consider your request for payment under+支付方式terms，we propose paying by+支付方式when+货运方式is ready. 99. As a special case/in view of...，we consider accepting/are prepared to accept your payment by.. D/P（document against payment付款交单）or D/A（document against acceptance承兑交单）is only accepted if the amount involved for each transaction is less than/below…100. We request a...% payment（预付）at the time of ordering，the remaining amount must be paid//made/reach us within+时间段/before+时间点. If the payment is made by installments（分期付款）, the annual interest is calculated by ..%（利息）and paid off at the end of each year. 101. The payment should reach us/be made by…within/prior to…after the contract signature/signing the contract. The payment shall be made by five annual installments of 20% each一年五次分期付款.102. We require full payment/total amount must be paid in full within…Ten percent of the contract value shall be paid in advance by cash, and 90% by sight draft drawn under an L/C. down payment首付. 103. Our usual terms/methods of payment are by an irrevocable L/C to be established in the seller’s favour through the bank of.... We usually make payment by L/C or adopt some other modes of payment such as immediate payment, deferred延期payment and payment by installments. 104. We will start the payment in half a year and all the amounts will be cleared off within 3 years by six installments. Payments shall be made by us after receipt of the shipping documents.105. Because of the money problem, I hope that you can allow us to pay in installments with the first payment after delivery（货到付款）, then we’ll pay the rest... We are having some trouble in receiving payment, so we want to ask if we could defer payment until…106. We shall be very happy if you can grant us a extension of+时间段/put off the time of our payment+时间段later to facilitat（促进）the capital turnover（资金周转）.十九. 保险107. We’d like to cover our ordered goods against WPA（水渍险）/Our company will insure against all risks/risk of breakage for 120% of the invoice（发票）value according to our usual practice.108. There are not delicate（精致精巧的）goods that can be damaged onthe way. FPA（free from particular average平安险）will be good enough. Our goods are very valuable/to be unsured against all risks,so I want insure against all risks.109. I’d like to get a AR（应收款Account Receivable）insurance policy. That way , we will be covered for any kind of loss or damage.I’m afraid that WPA coverage is too narrow for a shipment of this nature. Please extend the coverage to include TPND（偷窃，提货不着险Theft，Pilferage and Non-Delivery）.110.Please insure us against all risks $300,000 value of sth，sailing for+地名. We should be glad if you would provide cover of $390,000 on sth, in transit from…to…111. We need to send a shipment/sth to+地名. We want to find out about your marine insurance（海上保险）/ What risks should I cover?/ .Please give us the current policy rates for FPA coverage and for WPA coverage. What is the insurance premium（保险费）for these goods ?112. What kind of insurance can you suggest/provide for these goods? We don’t want to take the risk of losing money because of under unsurance. Your advice would be highly appreciated. If we insure against+险种, can you compensate（赔偿）us for all the losses.113. Does your company cover all kinds of risks for transportation by sea, land and air? We have arranged insurance on your consignment（托运）of sth on/for your behalf（为贵方利益考虑），but you will pay the。
derek callan 商务英语讲义
derek callan 商务英语讲义《Derek Callan商务英语讲义》是一本帮助学习者提高商务英语能力的讲义。
它主要包括以下内容：
1.商务英语基础知识：包括商务英语的词汇、语法和用法等基础知识。
2.商务沟通技巧：包括商务会议的流程和技巧、商务演讲和展示的技巧、商务谈判和沟通的技巧等。
3.商务写作技巧：包括商务电子邮件、商务报告和商务信函的写作技巧。
4.商务文化与礼仪：包括不同国家和地区的商务文化差异和商务礼仪。
5.商务实用案例：提供一些实际商务场景的案例，帮助学习者应用所学知识解决问题。
《Derek Callan商务英语讲义》通过系统化的教学内容和练习，帮助学习者提高商务英语的听、说、读、写能力，使其更加适应商务交流和工作环境。
商务英语讲课用讲义
Unit 3 Lesson 1 Exercise 11. MR. CHANG: Yes.MR. JOHNSTON: Er, I'm Mr. Johnston...Mr. Johnston from DE .MR. CHANG: Yes.MR. JOHNSTON: Er, Is Mr. Chang here?MR. CHANG: Yes.MR. JOHNSTON: Ah, er...well, I if you can help me?2. MR. TSAI: Good morning. I'm Mr. Tsai.MR. JOHNSTON: Oh, hello. I'm Johnston from DE plastics. MR. TSAI: Hello, Mr. Johnston. Welcome to the company. MR. JOHNSTON: Thank you .I'm very to be here. MR. TSAI: This way, please, Mr. Johnston.Unit 3 Lesson 1 Exercise21. Good morning. I'm Mr. Tsai.2. Hello ,I'm Mr. Johnston.3. Welcome to the company.4. I'm very pleased to be here.5. This way, please, Mr. Johnston.Unit 3 Lesson 1 Exercise 7In our business, it is very important to visit our suppliers and their .There are two reasons for this. The first is that we can see if the goods we are buying are manufactured to the best possible standard. And also we can show the that we are taking an active interest in what they do.Unit 3 Lesson 2 Exercise 1MR. TSAI : your head, Mr. Johnston!MR. JOHNSTON: Oh yes, thank you. So what happens here? MR. TSAI: This is there we our components.MR. JOHNSTON: Ah. And this? What's this for?MR. TSAI: Er...this is used for cutting .MR. JOHNSTON: I see.MR. JOHNSTON: And what happens here?MR. TSAI: This is where we check the ...it's our quality control.MR. JOHNSTON: I see. And over here...what's this for?MR. TSAI: This is used for...Be careful, Mr. Johnston, Mind your head.MR. JOHNSTON: Ow!MR. TSAI: Oh, Mr. Johnston, mind your head! MR. JOHNSTON: Oh, yes!Unit 3 Lesson 2 ExerciseThis is where the money is .You can see the new money here.It's not hot.But you can't take it!Unit 3 Lesson 2 Exercise 51. Don't touch! It's wet!2. Be careful! It's hot!3. Mind your fingers!Unit 3 Lesson 2 Exercise 7Buying from a supplier is not just a question of knowing the price of the .A buyer should know something about the manufacturing process.Business is always easier if a buyer understands the problems that a supplier might have.Unit 3 Lesson 3 Exercise 1MR. TSAI: Here's the , Mr. Johnston.Mr. JOHNSTON: Thank you.MR. TSAI: Now...what would you like?MR. JOHNSTON: Er...let me see.MR. TSAI: Can I help you? Can I something? MR. JOHNSTON: Er, yes please , Mr. Tsai.MR. TSAI: The water snake is very good here.MR. JOHNSTON: Oh, OK, good...the water snake.MR. TSAI: Right .I think I'll have the chicken.After lunch I'll show you the office, and I'll introduce you to the production manager and the sales manager.MR. JOHNSTON: Fine, Mr. Tsai. I look forward to that.MR. JOHNSTON: I enjoyed that .A really excellent lunch, thankyou.MR. TSAI: Now this evening. What are you doing this evening? MR. JOHNSTON: Nothing.MR. TSAI: Well, would you like to have dinner with my family? MR. JOHNSTON: Thank you, Mr. Tsai. Yes, I'd like that.MR. TSAI: OK, I'll pick you up at the hotel, at 7 o'clock.MR. JOHNSTON: Well, that's very kind of you.MR. TSAI: You're welcome. OK, now, what are you doing at the weekend?Would you like to go to the mountains?MR. JOHNSTON: Well, thank you, but I've made other plans. MR. TSAI: Oh, well, perhaps next time .There are some wonderful...Unit 3 lesson 3 Exercise 3...this morning....doing this afternoon....are you doing this eveningWhat are you doing tonight?...tomorrow morning...doing tomorrow afternoon....are you doing tomorrow evening.What are you doing tomorrow night?Unit 3 Lesson 3 Exercise 6Business people are busy people. Finding time to do everything is often difficult. But if you have a visit from a customer, it is essential that you show that your customer is important to you.That means finding the time to be .Unit 3 Lesson 4 Exercise 1MR. JOHNSTON: Well, thank you for your time, Mr. Chang, I... MR. CHANG: Yes. Yes.MR. JOHNSTON: Er...I need to talk to the Production Manager .I'll be in touch.Mr. CHANG: Ok, Mr. Johnston.MR. JOHNSTON: Goodbye, Mr.. Chang.MR. CHANG: Goodbye.MR. JOHNSTON: Thank you for your hospitality.MR. TSAI: My pleasure, Mr. Johnston.MR. JOHNSTON: I've had a very interesting visit, Mr. Tsai. Your products are excellent and your prices are . MR. TSAI: Thank you.MR. JOHNSTON: So! Look forward to doing business with your company.Unit 3 Lesson 4 Exercise 6For people who are new to business ending a visit or a meeting can be very difficultIf the has been hospitable many inexperienced people feel that they should end the visit with some to do business in the future, even though they know that this may not be in their company's best interests.factories [ˈfæktəriz] n. 工厂，制造厂( factory的名词复数) manufacture [ˈmænjəˈfæktʃɚ]vt. 制造，生产；捏造，虚构；加工；从事制造n. 制造；制成品，产品；工业，工厂；（文学作品等的）粗制滥造raw materials 原材料plastics ['plæstɪks] 塑料制品wonder [ˈwʌndɚ] adj. 奇妙的；钦佩的；远超过预期的n. 惊奇；奇观；奇人；奇迹vt. 对…感到好奇；惊奇；感到诧异；想弄明白main [men] adj. 主要的，最重要的；全力的n. 最主要的部分，重点pleased 高兴的supplier [səˈplaɪər] n. 供应商；供应国；供应者，供给者；补充者mind [maɪnd] vt. 专心于；介意；愿意做；照顾out of one’s mind 精神失常，及其愚蠢output n. 产量；输出；作品goods [gʊdz] n. 商品，货物；动产recommend [ˈrɛkəˈmɛnd] vt. 推荐；劝告；使显得吸引人；托付quality control 质量控制，质量管理hospitable [ hɑˈspɪtəbəl]adj. 好客的；热情友好的；（气候，环境）宜人的look forward to [lʊk ˈfɔrwəd tu] 期望，盼望；瞩望；属望啊啊Offer [ˈɑfɚ]vt. 提供，给予；提出，提议；出价，开价；表示愿意n. 提议；出价，开价；试图；求婚print [prɪnt] vt. （在松软的表面）压印；把…付印reasonable [ˈrizənəbəl]adj. 合理的，公道的；明白道理的；适当的；有理性的menu 菜单components [kəm'poʊnənt]n. （机器、设备等的）构成要素，零件，成分；成分( component 的名词复数)in one’s interest 符合某人的利益host [ həʊst] vt当主人；主办宴会，主持节目；款待，做东。
商务英语BEC初级口语超详细讲义
prospecte.g. He called on some prospects but failed to make a sale.makee.g. These products are of Chinese make.The factory manufactured five makes of tractors.(2) 短语方面soft selling hard sellingSome sales people adopt a direct ‘hard sell’ approach, while others use a more indirect ‘soft sell’ approach.have a bad yearThe corporation is having a bad year and it will probably be necessary to dismiss a few office staff.break into/penetrate the marketThere is chance that we’ll manage to break into the UK market.(3) 句型方面I am writing to you concerning…I can’t agree more.You can always reach me at the number…We would very much appreciate it if you could…I noted with interest your advertisement for…That’s exactly what I think.You are wanted on the phone.As requested, we enclose for your attention…2. 熟悉世界贸易组织。
3. 熟悉国际商务英语有关行业的基本术语及其内涵意义。
商务英语基础教程
商务英语基础教程商务英语基础教程商务英语是一门应用型的英语课程，旨在培养学生在商务领域所需的英语语言能力和沟通技巧。
本基础教程旨在提供商务英语的基础知识和常用表达，以帮助学生在商务环境中更加流利地进行交流。
第一部分：商务英语的基础知识1. 商务英语的定义：商务英语是一门专门用于商务交流的英语课程，包括商务会议的准备和参与、商务谈判、商务信函写作等。
2. 商务英语的重要性：随着全球化的发展，商务英语在国际商务中扮演着重要角色。
良好的商务英语能力可以帮助企业与国际市场进行有效沟通，提高商务谈判的成功率。
3. 商务英语的应用领域：商务英语广泛应用于跨国公司、国际贸易、金融领域等。
掌握商务英语对于从事这些行业的人士尤为重要。
第二部分：商务英语常用表达1. 商务会议：- 开会：hold a meeting/convene a meeting- 主持人：chairperson- 发言：give a speech/make a presentation- 讨论：discuss- 辩论：debate- 提出建议：make a suggestion2. 商务谈判：- 谈判目标：negotiation objective- 优势：advantage- 退让：concession- 达成共识：reach a consensus- 签署协议：sign an agreement- 撤销谈判：call off negotiation3. 商务信函写作：- 问候语：greeting- 引言：introduction- 表达意图：state the purpose- 说明细节：provide details- 结尾：closing- 签名：signature第三部分：商务英语学习资源1. 商务英语课程：学校或在线平台提供的商务英语课程，可以帮助学生系统地学习商务英语的知识和技能。
2. 商务英语词典：包含商务英语词汇和短语的词典，可以帮助学习者查找和理解商务英语的专业术语。
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Unit 1Try to be: friendly, alert, calm, skillful, honest, confident, intelligent, nice, helpful, distinct, politeTry not to be: sleepy, unclear, lazy, dishonest, clumsy, stupid, prejudiced, inefficient, unhelpful, rude, offhandgreeting and saying goodbyeAddressing peopleClothsTable mannersVisiting someone’s homeGiving gifts and flowersTitle +surname+(given name)Miss Mrs. Ms.1.4non-verbal signals and body language may influence the way people seeyou.a.The style of language, the choosing of wordsb.Tone of voicec.Expressiond.Noises you makee.Body language and the way you stand or sitf.Appearance (clothes)g.The way you smileUnit 2(2)商业信函7个部分1 信头：公司的名称、地址、电话号码、传真号、网址、信件编号2 日期：(BE)日月年25(th) June, 2009;(AE) 月日年June 25(th), 20093 信内地址: 信纸的左上角、信头的下方。
收信人的姓名和地址，若是写给公司某个部门的，直接写公司或部门名称。
4 称呼：Dear Mr….Dear Ms…Dear Sir, DearMadam Dear Sir or Madam5 信的正文: courtesy, conciseness, clarity, correctness, completeness6 结束语: Y our sincerelyY our faithfully, your truly7 签名：打印，签名，签名下方有写信人的头衔Common abbreviations& Co. =and company@ =at(a price of)..a/c = accountadmin. = administrationapprox. = approximatelyASAP or asap = as soon as possibleattn = for the attention ofb/f = brought forwardc.c. = cubic centimetrec.c. / cc = carbon copy (photocopy)c/f = carried forwardc/o = care ofCEO = chief executive officerCorp. = Corporationdept. = departmentdo = ditto (the same)doz. Or dz. = dozenea. = eachenc./encl. = enclosureetc. = and so onft = foot/ feetincl.= including / inclusivelb / lbs = pound(s)i.e./ ie = that isInc. = incorporatedLtd. = LimitedMD = managing directorMisc. = miscellaneousN/A = not applicableNo.(US#) =numberoz. = ouncep.a. = per annum/ per yearp.p. = per pro (on behalf of )PA = personal assistantPC = personal computerplc/p.l.c. = public limited corporationPOB = Post Office Box PS/P.S. = postscript Rd = roadrecd = receivedref. = referenceSq. = squareSt. = streetyd / yds = yard(s)R = Registered trademarkC = copyrightTM = trade markUnit 33.2 Getting people to do thingsrequesting: agreeing to or refusing requestsoffering to help:accepting or rejecting offersasking permission:giving or refusing permissionunit 4•City college of Wuhan University of Science and Technology•Special No.1 Huang Jia Da Wan•East Lake Scenery District•Wuhan•Hubei 430083•China4.1 Amake notes & take notes•Note-making: noting down ideas before writing a report or letter or before a phone call or meeting. 打底稿，写笔记•Note-taking: taking notes after or during a conversation or meeting. 做记录4.2 reportA good report•is well researched and logically presented•provides enough information to enable decisions to be made•uses a style appropriate for the purpose•is accurate, clear and concise•supports all claims and conclusions with evidence4.3 planning and editing a report•When planning a report there are two main points to consider:•1. the purpose•2. the readerA Procedure of making report•Assemble the material•Plan the report•Draft the report•Edit the reportStructure of the report•Title page•Table of contents•Summary•Terms of reference•Procedure(interviews, meetings,published sources, observation,visits,questionnaires,scientific measurement)•Findings (main part)•Conclusions•Recommendations•Appendices•Bibliography/ReferenceUnit 55.1 workplace•A business organization can be defined as a firm, a company, a business or a corporation that makes, buys or sells goods, or provides services, to make a profit. 5.2 different kinds of company•Sector行业: a part of economy•Industry产业:organized activity producing goods or services, for example food, banking, construction, steel, tobacco and biotechnology.•Primary—oil,agriculture, fishing, mining, construction•Secondary—crafts and manufacturing•Teriary—services, including education, banking, insurance, tourism, leisure, etc.••UK US•Board of DirectorsChairman PresidentManaging Director Chief Executive OfficerDeputy Managing Director Vice PresidentGeneral Manager DirectorDepartment Manager ManagerAccountant Financial ControllerUnit 7The concept of international trade●International trade, also known as world trade, is the fair and deliberate exchange of goods and services across national boundaries.It concerns trade operations of both import and export and includes the purchase and sale of both visible and invisible goods.6.1 exchanging information●V ersion 1-hostile, aggressive,impatient, informal●V ersion 2-friendly, helpful, formal, polite●Their tone of voice, the way they hesitate, the polite forms they use6.4 Placing and filling ordersOrders—fax /letter1. 感谢对方的报盘或样品，表示愿意定购2. 对商品加以详细说明，主要包括数量、货号、价格3. 说明包装方式、目的港及运装期Acknowledging of the order1. 对收到订单表示高兴2. 重复订单的条件3. 交货、寄送单据等4. 希望再次合作Unit 87.2 cash flow•Cash: money in notes and coins•Currency: coins and banknotes of a particular country•Cash flow: refers to the movement of cash into or out of a business, a project, or a financial product. It is usually measured during a specified, finite period of time.。