汇丰环球客户服务(广东)有限公司

汇丰环球客户服务(广东)有限公司
HSBC Electronic Data Processing (Guangdong) Limited
公司概况
汇丰环球客户服务(广东)公司成立于1996年，为汇丰集团提供营运支持服务。

我公司与汇丰集团亚太区机构毗邻，拥有各方面的便利和优势。

在过去的14年中，公司发展迅速，成立了两个位于广州和一个位于佛山的营运中心，拥有超过5,000名员工，为全球的汇丰集团客户提供多元化的优质营运支持服务。

环球营运
汇丰环球客户服务(广东)有限公司是汇丰集团设立的第一家环球营运服务中心。

由于业务发展需要，现时汇丰集团已在印度，马来西亚，菲律宾，斯里兰卡以及中国设立了15个环球营运服务中心，为全球的汇丰集团客户提供多元化的优质营运支持服务。

员工
汇丰环球客户服务(广东)有限公司目前拥有三个营运中心。

广州第一营运服务中心，广州第二营运服务中心和佛山营运服务中心。

客户
汇丰环球客户服务(广东)有限公司的服务对象包括汇丰集团在香港区、英国区、美国区、加拿大区、中国区和日本区的客户。

招聘职位：(招聘邮箱：recruitmenthdpg@)
IT Processing Operations Executive - 资讯科技营运助理(职位编号：51GZITPOE)
Job Duties:
- To delivery IT Service desk related services to users and business partners via Voice or Email channels;
- To handle acceptable volume of user requests/calls and complete them in the specified Turn Around Time;
- To identify the customer requirements accurately and user requests should be fully analyzed and processed by following the standards, procedures and policies;
- To work on feedback and ensure errors are not repeated;
- To identify and resolve complex issues on a day-to-day basis escalating if required to the relevant support areas and senior management;
- To acquire a thorough understanding of the process procedures,keep abreasting with changes made and provide quality services to the users.
Requirements:
- Bachelor's degree in Computer Science, Management Information Systems, Engineering, related technical field
or equivalent experience are preferable;
- Minimum of one year's Information Technology/ IT Service desk experience or equivalent;
- Be excellent verbal and written communication skills;
- Be fluent in spoken English and Cantonese, knowledge of Putonghua will be an advantage;
- Be good written English for correspondence;
- Ability to build and maintain cordial relationship with users,peers and people at all levels utilizing diplomacy, judgment and interpersonal skills;
- Be good job commitment, able to perform the job according to provided procedure and work independently;
- Shift Pattern: Rotating shift.
Customer Service Executive (Korean/Thai) - 资料处理文员（朝鲜语/泰语组）(职位编号：51GZCSE)
工作职责：
- 负责客户资料处理及输入工作。

入职条件：
- 朝鲜语/泰语本科毕业；
- 良好口头表达能力及书写能力，包括阅读，书写及应用；
- 熟练办公室电脑软件，如MS Office;
- 勤奋好学，积极进取，良好的团队合作精神。

请在邮件标题或简历上标明应聘职位名称及职位编号，以便加快应聘进度。

Customer Service Executive - 资料处理文员（日班）(职位编号：51GZCSE)
工作职责：
负责客户资料处理及输入工作。

入职条件：
- 大专毕业；
- 良好英语能力，包括阅读，书写及应用；
- 操流利粤语；
- 熟练办公室电脑软件，如MS Office；
- 英文打字每分钟达三十字以上；
- 勤奋好学，积极进取，良好的团队合作精神；
- 欢迎2010/2011年毕业生投递。

工作时间：
每班工作八小时，每星期平均工作40小时。

需轮班工作(包括星期日及公众假期)。

Customer Service Executive (Fixed night shift) - 资料处理文员（固定夜班）(职位编号：51GZCSE2nd)
工作职责：
负责客户资料处理及输入工作。

入职条件：
- 中专或大专毕业；
- 良好英语能力，包括阅读.书写及应用；
- 操流利粤语；
- 熟练办公室电脑软件，如MS Office；
- 英文打字每分钟达三十字以上；
- 勤奋好学，积极进取，良好的团队合作精神
- 欢迎2010/2011年应届毕业生投递。

工作时间：
由晚上九时至早上六时，或晚上六时半至凌晨三时半，每班工作八小时（每周平均工作四十小时）
Assistant Manager, Operations (Chargeback) - 信用卡争端交易处理组专员(职位编号：51GZCCB)
Job duties:
- To handle disputes investigation and exercise chargeback on credit card transactions according to rules and regulations laid down by Card Associations to minimize the loss of Bank and cardholders;
- To provide extraordinary service through phone and written reply, focusing on resolving their requests the first time with an efficient, accurate, professional and courteous manner to create customer loyalty;
- To determine the appropriate rules and regulations laid down by Card Associations to be applied;
- To facilitate negotiation with customers and verbal communication.
Requirements:
- Bachelor degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position;
- Be able to learn quickly, transfer knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements;
- Fluent English and Cantonese language skill is required both in writing business letters and verbal expressions; - Be able to learn fast and to adapt to frequent changes and updates in job knowledge;
- Be able to understand and interpret numeric data in business reports;
- Good telephone skills;
- 2010 & 2011 fresh graduate is welcomed.
Assistant Manager, Contact Centre (Email Written) - 英文书信组专员(职位编号：51GZWE)
Job Duties:
- Collect relevant product and service information and provide accurate and high quality response;
to customer's written enquiries via phone, emails and letters;
- Deliver prompt response to customers within established turnaround standards;
- Actively turn customer enquiries into sales, cross-selling and referral opportunities;
- Imply from common customer enquiries to make recommendations on service and sales delivery as well as customer and marketing communications.
Requirements:
- A bachelor holder, English or relative discipline are preferable;
- Fluent and pure Cantonese;
- Excellent spoken and written communication skills in English and creative problem solving abilities;
- Good knowledge in personal financial services and experiences in general customer services and sales is preferable;
- PC literacy and exposure to email handling;
- Excellent customer orientation mindset;
- Attention to details;
- 2010 & 2011 intern is welcomed.
Working Time:
- Rotating day shift (9:00-18:00),from Monday to Saturday;
- 8 hours per shift,average 40 hours per week.
佛山职位
Customer Service Officer, Contact Centre - 信用卡电话客户服务专员(职位编号：51FSCSOC)
工作职责：
电话客户服务专员的主要职责是能够快捷、准确及专业地处理有关客户服务的电话查询及投诉，透过优质的电话服务与客户建立及加强良好的关系。

职位要求：
- 具大专以上学历，有客服经验者可获优先考虑；
- 操纯正粤语，具良好的英语能力；
- 有良好电话服务态度、沟通技巧，并擅于建立良好之人际关系；
- 懂打字，计算机操作及熟悉互联网操作；
- 有积极进取心及团队合作精神；
- 欢迎2010/2011届应届毕业生应聘。

完善的职业培训包括：
迎新课程,电话礼仪,香港地方常识,银行业务概况,专业银行系统操作及各种管理技巧课程等等。

工作时间：实行轮班工作制,包括星期日及公众假期, 每班工作8小时，每星期平均工作40小时。

Customer Service Officer, Contact Centre - 信用卡电话客户服务专员（综合理财）(职位编号：51FSCSO)
工作职责：
电话客户服务专员的主要职责是能够快捷、准确及专业地处理有关客户服务的电话查询及投诉，透过优质的电话服务与客户建立及加强良好的关系。

职位要求：
- 具大专以上学历，有客服经验者可获优先考虑；
- 操纯正粤语，具良好的英语能力；
- 有良好电话服务态度、沟通技巧，并擅于建立良好之人际关系；
- 懂打字，计算机操作及熟悉互联网操作；
- 有积极进取心及团队合作精神；
- 欢迎2010/2011届应届毕业生应聘。

完善的职业培训包括：
迎新课程,电话礼仪,香港地方常识,银行业务概况,专业银行系统操作及各种管理技巧课程等等。

工作时间：实行标准工时的轮班工作制，即每日工作8小时，平均每周工作五天，每周至少休息一天。

(提供夜班及交通津贴)
Customer Service Officer, Contact Center (Insurance) - 电话客户服务专员（保险业务）(职位编号：51FSCSOI)
Job Duties:
- Meet targets on productivity and accuracy within stipulated time frame;
- Instructions/requests are correctly interpreted and fully undertaken. Work is/tasks are processed in accordance
with policies and procedures. Common fraud/errors/irregular transactions are identified and escalated;
- Responsible for answering the hotline of individual life client and following up on the outstanding information
within the agreed service standard.
- Draft correspondence to answer customer’s enquiries or complaints;
- Provide quality customer services to customers through hotline enquiry;
- Handle cust omers’ enquiries or complaint through phone;
- Handle follow up work for prospective customers.
Requirements:
- Good customer service mindset;
- Degree holder and above in any discipline;
- Good command of oral and written communication skills in both English and Cantonese;
- Ability to well handle Microsoft Word, Excel, PowerPoint, and Chinese word processing;
- ACS/FLMI qualified or insurance background is preferable.
Customer Service Executive (Payroll Service) - 资料处理文员（薪酬服务）(职位编号：
51FSCPS)
Job Duties:
- To enter the payroll related transactions to the Payroll system in timely and accurate manner;
- To conduct validation of transactions and reviewing exceptions to file uploads;
- To conduct initial checking on upload files;
- To rectify errors in the upload exception reports;
- To administer the share scheme and related application and exercise;
- To liaise with group designated fund administrator in relation to issues of share scheme;
- To provide service excellence and driving quality of work for improving customer satisfaction;
- To continually reassess the operational risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
Requirements:
- College or university degree in computer or statistic is preferable;
- Good understanding and writing in English;
- Basic knowledge of local labor regulations and internal HR practices;
- Preferably at least 1 year’s experience in a processing or HR office environment;
- Strong customer orientations with a high standard of interpersonal sensitivity and communication skills;
- Skills in MS Office, specially for Excel.
Customer Service Executive (Home Loan Evaluation) - 资料处理文员（楼宇按揭）(职位编号：51FSCSEHML)
Job Duties:
- Performs daily operational activities which include the evaluation and analysis of the loan applications. Ensure that Service Level Agreement with business unit is met at all the time;
- Liaise with Valuers to check on the current market valuation;
- Liaise with Business Partner frequently relating to the loan applications which encompass clarifications, requesting for additional documents and Quality at Source review;
- Monthly housekeeping;
- Follow-up with Mortgage Sales Manager on cases pending action from them and to withdraw the cases if necessary;
- Assists in collating MIS data and providing management information statistics/ reports;
- Investigat es customers’ queries to ensure timely response to their requests;
- Sending of applications for warehousing;
- Provide support for user acceptable test relating to system.
Requirements:
- A diploma or degree in any discipline;
- Has experience of Credit Operations;
- Good interpersonal and communication skills;
- Analytical and meticulous;
- Proficient in the use of various Microsoft Office applications;
- Good understanding of operational processes and related regulations.
Customer Service Executive(Trade) - 资料处理文员（贸易融资部）(职位编号：51FSCSET)
Handle Export Bill Negotiation/Collection processing including documents checking and system input.
Job Duties:
- Perform first checking of Export documents within defined limit and perform recording of Export DCs/ Bills; Issue Import DC on behalf of trade customers according to received applications and based on credit standing of
customers;
- Liaise with in-country colleagues for clarification of discrepancies wherever possible;
- Handle discrepant documents, advising discrepancies to customers and/or Negotiating bank; - Support team mates other trade processing as and when required.
Requirements:
- University graduate, major in English or International Trade/Banking preferred;
- Minimum 2 years working experience in bills checking;
- Solid knowledge of international trade practices with profound understanding in documentary credit processing
including bills checking and DC issuance;
- Sound understanding in UCP, ISBP etc and trade-related regulations such as OFAC;
- CDCS (Certified Documentary Credit Specialist) qualification is a plus;
- Good spoken and written English;
- Good PC skills and communication skills;
- Self-motivated and strong initiative.
以上职位的工作地点为佛山分公司。

公司将为广州居住的同事提供广州至佛山的接送班车，具体往返路线：坑口地铁站 <=> 佛山分公司。

请在邮件标题或简历上标明应聘职位名称及职位编号，以便加快应聘进度。

佛山分公司路线指引：
佛山市内可乘坐123路(途经祖庙、东建世纪广场)、133路(途经佛山汽车站)、146路(途经东方广场)、151路(途经季华路沿线)或157路(途经市一医院)公交车在汇丰站下车。

广州市内可选择以下两条线路：
1、广州芳村客运站乘坐广佛城巴7线（又名828专线）,在季华五路东建世纪广场站下车后换乘151路公交车在汇丰站下车。

2、广佛路口（滘口站附近）乘坐广佛城巴蓝鲸5线(途经黄岐/盐步/大沥沿线、佛山火车站/汽车站)在汇丰站下车。