管理学案例 之 A manager’s dilemma
管理会计经理困惑案分析课件
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管理会计经理需 要具备较强的团 队协作能力,以 便与团队成员共 同解决问题。
谢谢
清晰
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管理会计经理 的绩效考核标
准不明确
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管理会计经理 的晋升通道不
明确
困惑表现
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缺乏对业务的理 解和支持
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缺乏对数据的理 解和分析能力
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缺乏有效的沟通 和协作
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缺乏明确的目标 和计划
困惑影响
01 工作效率降低:困惑导致管理会计经理无 法有效开展工作,影响工作效率
02 团队协作困难:困惑导致管理会计经理与 团队成员沟通不畅,协作困难
04 保持学习:不断学习
新的知识和技能,提 高自己的能力,更好 地应对困惑
提升能力
2019
参加培训和研讨 会,了解行业动
态和发展趋势
2021
建立良好的沟通 和协作机制,提 高团队协作能力
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02
03
04
学习新的管理 会计知识,提
高专业素养
2020
实践操作,积累 经验,提高解决
问题的能力
2022
寻求支持
管理会计经理困惑 案分析课件
单击此处输入你的正文,文字是您思想的提炼,为了最终演示发布的 良好效果,请尽量言简意赅的阐述观点
演讲人
目录
01. 管理会计经理困惑 02. 困惑原因分析 03. 解决困惑的方法 04. 困惑案例分析
管理会计经理困惑
困惑来源
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管理会计经理 的角色定位不
明确
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管理会计经理 的工作职责不
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管理会计经理缺乏对市 场环境的敏感度,无法 及时应对市场变化
外部原因
管理学第十章组织结构与设计OrganizationalStructureand.
The degree to which decision-making is concentrated at a single point in the organizations. Organizations in which decision-making is pushed down to the managers who are closest to the action. Increasing the decision-making authority (power) of employees.
Sales Director, Eastern Region
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Process Departmentalization
Plant Superintendent
Sawing Department Manager Finishing Department Manager
Planing and Milling Department Manager
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2. Departmentalization 部門化
Functional
Process
Grouping jobs by functions performed Grouping jobs by product line Grouping jobs on the basis of territory or geography
and abilities of the manager characteristics of the work being done of tasks of tasks of tasks
16
Employee
Characteristics Similarity
罗宾斯《管理学》第九版试题
罗宾斯《管理学》第九版试题罗宾斯《管理学》第九版试题Chapter 10 – Organizational Structure and DesignTrue/False QuestionsA MANAGER’S DILEMMA1. According to the boxed feature, ―A Manager’s Dilemma,‖ Nokia was once involved in industries rangingfrom paper to chemicals and rubber.True (moderate)2. According to the boxed feature, ―A Manager’s Dilemma,‖ Nokia has been competing in thetelecommunications industry since 1965.False (moderate)DEFINING ORGANIZATIONAL STRUCTURE3. Organizational design is the organization's formal framework by which job tasks are divided, grouped, and coordinated.False (difficult)4. The concept of work specialization can be traced back a couple of centuries to Adam Smith's discussion ofdivision of labor.True (moderate)5. The degree to which tasks in an organization are divided into separate jobs is division of labor.True (moderate)6. Historically, many organizations have grouped work actions by function departmentalization.True (moderate)7. Grouping jobs on the basis of product or customer flow istermed customer departmentalization.False (moderate)8. Geographic departmentalization has greatly increased in importance as a result of today’s competitivebusiness environmentFalse (moderate)9. A group of individuals who are experts in various specialties and who work together is a cross-functional team.True (moderate)10. Authority is the individual's capacity to influence decisions.False (difficult)11. Authority is synonymous with responsibility.False (easy)12. Responsibility is the rights inherent in a managerial position.False (easy)13. A manager's span of control refers to the number of subordinates who can be effectively and efficientlysupervised.True (moderate)14. The classical view of unity of command suggests that subordinates should have only one superior to whom they report.True (easy)15. The trend in recent years has been toward smaller spans of control.False (easy)16. When decisions tend to be made at lower levels in anorganization, the organization is said to bedecentralized.True (moderate)17. Decentralization describes the degree to which decision making is concentrated at a single point in theorganization.False (moderate)18. In the last 35 years, there has been a trend of organizations moving toward increased decentralization.True (easy)19. Appropriate organizational structure depends on four variables: the organization's strategy, size, technology, and degree of environmental uncertainty.True (difficult)20. Standardization refers to the degree to which jobs within the organization are standardized and the extent towhich employee behavior is guided by rules and procedures.False (moderate)ORGANIZATIONAL DESIGN DECISIONS21. An organic organization tends to be characterized by high specialization, extensive departmentalization,narrow spans of control, high formalization, a limited information network, and little participation indecision-making by low-level employees.False (moderate)22. An organic organization would likely be very flexible.True (moderate)23. Innovators need the efficiency, stability, and tight controls of the mechanistic structure.False (easy)24. The relationship between organizational size and structure tends to be linear.False (difficult)25. Joan Woodward attempted to view organizational structure from a technological perspective.True (moderate)26. Woodward demonstrated that organizational structures adapted to their technology.True (moderate)27. Woodward's findings support that there is "one best way" to organize a manufacturing firm.False (moderate)28. The strength of the functional structure is that it focuses on results.False (moderate) it is the strength of divisional structure.\\\\\\\29. According to the text, a functional structure creates strategic business units.False (moderate)COMMON ORGANIZATIONAL DESIGNS30. Project structures tend to be rigid and inflexible organizational designs.False (easy)Multiple ChoiceA MANAGER’S DILEMMA31. Accordi ng to t he company profile in ―A Manager’s Dilemma,‖ the organizational structure of Nokia is best described as ______________.a. mechanisticb. organic (moderate)c. centralizedd. formalized32. The factor contributing the most to Nokia’s success in the mobile phone industry according to the company profile in ―A Manager’s Dilemma‖ is ______________.a. new product development (moderate)b. government subsidiesc. national trade barriersd. weak competition33. ______________ is the process of creating an organization's structure.a. Human resource managementb. Leadingc. Organizing (moderate)d. Planninge. DepartmentalizationDEFINING ORGANIZATIONAL STRUCTURE34. According to the text, a(n) ______________ is the formal framework by which job tasks are divided,grouped, and coordinated.a. mission statementb. environmental scanc. internal resource analysisd. organizational structure (moderate)35. Which of the following is not one of the six key elements in organizational design?a. work specializationb. departmentalizationc. chain of commandd. bureaucratic design (difficult)e. span of control36. Work specialization is also known as ______________.a. departmentalization.b. centralization.c. span of control.d. formalization.e. division of labor. (easy)37. The term ______________ is used to describe the degree to which tasks in an organization are divided intoseparate jobs.a. work ethicsb. managerial capitalismc. social responsibilityd. work specialization (moderate)38. When did the idea of enlarging, rather than narrowing, job scope begin?a. 1950sb. 1960s (moderate)c. 1970sd. 1980se. 1990s39. Which of the following is not an example of the classical viewof division of labor?a. assembly-line productionb. Burger Kingc. Taco Belld. TQM (moderate)e. Kentucky Fried Chicken40. ______________ is the basis on which jobs are grouped inorderto accomplish organizational goals.a. Departmentalization (moderate)b. Centralizationc. Formalizationd. Coordinatione. Efficiency41. A local manufacturing organization has groups of employees whoare responsible for sales, marketing,accounting, human resources, etc. These are examples of what concept?a. authorityb. chain of commandc. empowermentd. departmentalization (moderate)e. social grouping42. Grouping sporting equipment in one area, men's clothing in another area, and cosmetics in a third area, is anexample of what kind departmentalization?a. customerb. product (easy)c. geographicd. processe. outcome43. Sales responsibilities divided into the southwest, midwest, southern, northern, and western regions would bean example of ______________ departmentalization.a. productb. geographic (easy)c. processd. outcomee. customer44. Grouping activities on the basis of customer flow is______________.a. functional departmentalization.b. product departmentalization.c. geographical departmentalization.d. process departmentalization. (moderate)e. technological departmentalization.45. What type of departmentalization expects that each department will specialize in one specific phase of the process or product production?a. productb. geographicc. process (easy)d. outcomee. customer46. What kind of departmentalization would be in place in a government organization where different publicservice responsibilities are divided into activities for employers, children, and the disabled?a. productb. geographicc. processd. outcomee. customer (moderate)47. Which of the following is not a form of departmentalization suggested by your text?a. functional departmentalizationb. product departmentalizationc. geographical departmentalizationd. process departmentalizatione. technological departmentalization (difficult)48. Today's competitive business environment has greatly increasedthe importance of what type ofdepartmentalization?a. geographicb. customer (difficult)c. productd. processe. outcome49. According to the text, managers are using ______________, which are groups of individuals who areexperts in various specialties and who work together.a. specialized teamsb. cross-demanded teamsc. cross-functional teams (moderate)d. simple structured teams50. Which of the following is a contemporary addition to thehistorical view of departmentalization?a. increased rigidityb. cross-functional teams (moderate)c. enhanced centralizationd. elimination of product departmentalizatione. addition of sales departmentalization51. Bringing together the company's legal counsel, research engineer, and marketing specialist for a project isan example of a(n) ______________.a. empowered team.b. process departmentalization.c. product departmentalization.d. cross-functional team. (moderate)e. continuous improvement team.52. The ______________ is the continuous line of authority that extends from upper organizational levels to thelowest levels and clarifies who reports to whom.a. chain of demandb. chain of command (easy)c. demand hierarchyd. continuous design structure53. To whom a worker reports concerns which aspect of organizational structure?a. chain of command (moderate)b. departmentalizationc. pay structured. line of commande. authority framework54. ______________ entitles a manager to direct the work of a subordinate.a. Responsibilityb. Legitimate powerc. Rankd. Operating responsibilitye. Authority (moderate)55. ______________ is the obligation to perform assigned activities.a. Authorityb. Responsibility (easy)c. Chain of commandd. Unity of commande. Formalization56. The ______________ principle (one of Fayol’s 14 principles of management) helps preserve the concept ofa continuous line of authority.a. unity of demandb. unity of command (moderate)c. demand structured. continuous demand57. Span of control refers to which of the following concepts?a. how much power a manager has in the organizationb. the geographic dispersion of a manager's subunits ofresponsibilityc. how many subordinates a manager can effectively and efficiently supervise (moderate)d. the number of subordinates affected by a single managerial ordere. the amount of time it takes to pass information down through a manager's line of command58. Other things being equal, the wider or larger the span of control, the more ______________ theorganizational design.a. bureaucraticb. democraticc. effectived. efficient (difficult)e. classical59. Wider spans of control may be viewed as more efficient, but eventually, wider spans tend to have whateffect on organizations?a. reduced effectiveness (difficult)b. increased turnoverc. loss of managerial powerd. customer dissatisfactione. rigid chains of command60. An organization that spends money on maintaining a well-trained work force can expect which of thefollowing span-of-control outcomes?a. increased contempt for managementb. increased voluntary turnoverc. centralized authorityd. less direct supervision (moderate)e. increased need for managerial-level employees61. A high-tech manager who supervises the development of a new computer chip needs ______________compared to a manager who supervises the mailing of unemployment insurance checks at the localgovernment office.a. about the same span of controlb. a narrower span of control (difficult)c. a wider span of controld. a more informal span of controle. elimination of the span of control62. In general, span of control is ______________ for managers.a. increasing (easy)b. decreasingc. staying the samed. significantly decreasinge. no longer important63. ______________ describes the degree to which decision making is concentrated at a single point in theorganization.a. Decentralizationb. Centralization (moderate)c. Transnationalismd. Cross sectional analysis64. If lower-level employees provide input or are actually given the discretion to make decisions, theorganization is ______________.a. formalized.b. centralized.c. decentralized. (easy)d. mechanistic.e. organic.65. Recently, there has been a distinct trend toward ______________.a. smaller spans of control.b. decentralized decision-making. (moderate)c. decreased flexibility.d. emphasis on chain of command.e. mechanistic organizations.66. Which of the following factors WOULD NOT influence an organization to have a higher degree ofcentralization?a. Environment is stable.b. Company is geographically dispersed. (difficult)c. Company is large.d. Decisions are significant.e. Organization is facing a crisis.67. ______________ refers to the degree to which jobs within the organization are standardized and the extentto which employee behavior is guided by rules and procedures.a. Standardizationb. Centralizationc. Chain of commandd. Strategye. Formalization (moderate)68. All of the following factors indicate that a decentralized organization would be most effective EXCEPTwhen ______________.a. the environment is complex.b. decisions are relatively minor.c. the organization is facing a crisis. (difficult)d. the company is geographically dispersed.e. effective implementation of strategies depends on managers having involvement and flexibilityto make decisions.69. Which of the following factors describes an environment in whicha high degree of decentralization isdesired?a. Environment is complex, uncertain. (moderate)b. Lower-level managers do not want to have a say in decisions.c. Decisions are significant.d. Company is large.e. Organization is facing a crisis or the risk of company failure.70. The ______________ organizational structure is characterized by high specialization, extensivedepartmentalization, narrow spans of control and high formalization.a. mechanistic (easy)b. organicc. contingencyd. adhocracye. functional71. Which of the following is NOT a characteristic of a mechanistic organization?a. high specializationb. wide spans of control (moderate)c. high formalizationd. limited information networke. extensive departmentalization72. What type of organizational form follows classical principles such as unity of command?a. organicb. linearc. decentralizedd. mechanistic (moderate)e. adhocracyORGANIZATIONAL DESIGN DECISIONS73. Which of the following would likely be found in mechanistic organizations?a. wide span of controlb. empowered employeesc. decentralized responsibilityd. few rules and/or regulationse. standardized job specialties (difficult)74. All of the following are characteristics of an organic organization EXCEPT:a. narrow spans of control. (moderate)b. cross-hierarchical teams.c. free flow of information.d. low formalization.e. cross-functional teams.75. In the early years of Apple Computers, its desire for highly proficient and creative employees who operatedwith few work rules was an example of what type of organization?a. bureaucraticb. mechanisticc. volatiled. nouvellee. organic (difficult)。
MBA人力资源管理案例4-他不会走
他不会走A先生是北京兆维电子集团京视分公司的一名技术骨干,与往常一样,早晨7:10时来到办公室,在为自己和韩老沏好茶水后,他的思绪回到了三年前的诸多场景。
北京兆维电子集团有限责任公司是一家主营电子通讯类产品的国有大型企业。
前身为国营北京有线电总厂,成立于1957年,曾合作研制和生产中国第一台程控交换机、第一台电子计算机、第一台自动提款机。
1997年,为了更好地适应市场竞争的机制,工厂进行了改组、改造、兼并、剥离、合资等一系列大幅度改革,北京有线电总厂发展为一个拥有13个职能处室、18家直属企业、3家合作企业和8家合资企业、固定资产十几亿的大型电子集团。
在北京、上海、重庆、天津、乌鲁木齐、南宁、哈尔滨等27个省会城市建立了销售服务中心,产品扩展到日用消费类产品,开始自行研制大屏幕背投影式彩色电视机和家具产品。
A先生的祖籍山东省乳山县,1994年北京师范大学物理系光学硕士,毕业后在山东省聊城师范大学物理系任教。
1997年暑假期间,A先生希望能够利用假期的时间出去看看、找一份临时的工作,一方面可以开阔眼界,增长知识,另一方面可以弥补一下自己不高的收入。
一个偶然的机会,他在一份报纸上看到北京有线电总厂在招聘光学工程师,前提要求北京户口,虽然如此,对那份儿的浓厚兴趣,A先生还是决定试一试,精心准备了一份简历寄了出去。
让他感到意外的是,简历寄出后不到一周,他便接到北京有线电总厂京视分公司总经理的电话,总经理希望他能够在一周内来京面谈。
A先生喜出望外,第二天一早,便踏上开往北京的火车。
面试是由总经理和技术主管韩老主持的,整个过程亲切、坦率、和谐。
A 先生以他过硬的专业技术知识和真诚的态度赢得面试的成功,成为兆维集团的一名新员工。
当时,京视公司正处初创阶段,与合作单位共同开发的大屏幕背投影式彩电在国内尚无先例,除了几台国外品牌的样机和几份简单的材料之外,几乎没有其他可供参考的东西,本应由合作单位提供的光学方面的技术支持也因种种原因迟迟不能到位,面对这些,A先生勇挑重担,对背投中存在的光学难题进行攻关,这个过程是艰苦而漫长的。
管理学定律囚徒困境
管理学定律囚徒困境管理学定律:囚徒困境管理学定律是在组织管理理论和实践中总结出来的普遍规律。
其中,囚徒困境(Prisoner's Dilemma)是一种重要的管理学定律,它描述了合作与背叛之间的困境和抉择。
囚徒困境是在博弈论中提出的一种经典问题,常用来研究团队合作和个体选择。
假设有两名嫌疑犯被警方关押,缺乏证据来定罪。
警方分别与两名嫌疑犯进行独立审讯,以期通过嫌疑犯的供词来定罪。
这个问题的核心在于,如果两名嫌疑犯都保持沉默,警方只能以较轻的罪名定罪,而如果其中一人选择供出另一人,供出者将得到豁免,而被供出者将面临较重的罪名。
如果两人都供出对方,那么都将受到更重的罪名处罚。
在这个困境中,囚徒们面临了两种选择:合作或背叛。
合作是指两名嫌疑犯都保持沉默,以追求较轻的罪名。
背叛则是指一方嫌疑犯选择供出对方,以获得豁免。
然而,如果双方都背叛,就会陷入囚徒困境,造成双输的局面。
囚徒困境的精髓在于,个体利益最大化与整体效益之间的矛盾。
如果每个囚徒只考虑自己的利益,最理性的选择是背叛。
因为无论对方合作还是背叛,背叛者都能获得更好的结果。
但是,当每个囚徒都采取个人最优策略时,整个系统的效益会受到损害,双方都将受到较重的惩罚。
囚徒困境在组织管理中有着广泛的应用。
例如,在企业合作中,团队成员需要克服个人利益与整体利益之间的矛盾。
如果每个成员只追求个人利益,可能会破坏团队合作,导致整个团队效益受损。
而当每个成员都能够退让一些个人利益,保持合作,整个团队将能够共同获得更好的结果。
为了在囚徒困境中获得最佳解决方案,管理者需要采取一系列措施。
首先,管理者应该建立合适的激励机制,激励个体为整体利益而努力。
这可以通过设定个人和团队绩效指标,并与奖励机制相结合来实现。
其次,管理者需要建立有效的沟通渠道,让团队成员明确整体目标,并能够共享信息。
这可以帮助提升团队的合作意识和共识,加强协同合作。
此外,管理者还可以通过培养团队文化和价值观,强调合作、信任和共同目标的重要性。
管理学案例分析题 (3)
管理学案例分析题概述本文将对一位经理面临的管理问题进行案例分析,通过分析问题的根本原因和潜在解决方案,旨在提供关于如何应对管理挑战的实用建议。
案例背景该经理负责一个跨国公司在中国的一家分支机构。
在最近的年度绩效评估中,该分支机构的绩效表现与其他地区相比相对较差,导致公司高层对该经理的管理能力产生了质疑。
经过进一步调查和分析,发现以下问题存在:1.缺乏团队合作精神:员工之间缺乏彼此协作和支持的意识,无法形成高效的团队。
2.没有明确的目标和工作重点:员工不清楚公司的战略目标和各自的工作重点,导致工作分散。
3.交流和沟通不畅:员工之间、员工与经理之间的沟通渠道不畅,信息传递不及时和准确。
问题分析缺乏团队合作精神造成员工之间缺乏团队合作精神的原因可能有多种:1.文化差异:跨国公司分支机构与总部存在着不同的文化背景,员工之间可能缺乏共同语言和价值观。
2.激励机制不合理:如果员工个人绩效被过度强调而团队绩效没有相应的激励,员工可能会更加注重个人利益,而忽视团队合作。
3.缺乏团队建设活动:在日常工作中,可能没有为员工提供充分的机会参加团队建设活动,导致他们无法建立起有效的团队合作关系。
没有明确的目标和工作重点缺乏明确的目标和工作重点可能导致员工不知道自己应该关注的重点,从而产生工作分散的问题:1.目标传递不清:如果公司的战略目标没有清晰地传递给员工,他们就无法准确理解公司的期望,无法对其工作加以调整。
2.缺乏有效的绩效管理:公司在绩效管理方面可能存在缺陷,没有建立起科学而有效的绩效评估体系,导致员工不知道自己的工作重点和绩效指标。
交流和沟通不畅交流和沟通不畅会导致信息传递滞后和误解的问题:1.没有有效的沟通渠道:公司可能没有建立起有效的沟通渠道,员工无法及时获取所需信息,也无法向经理反馈问题和意见。
2.语言和文化障碍:由于不同地区的员工使用不同的语言和表达方式,可能存在沟通障碍,导致信息传递不畅。
解决方案为了解决以上问题,经理可以考虑以下解决方案:1.培养团队合作精神:通过组织团队建设活动、建立跨职能团队和提供团队奖励机制来培养员工之间的团队合作精神。
MBA管理案例组织结构的窘境.doc
众所周知,组织结构的设计与调整是属于人力资源规划模块之一,也是许多企业实际经营过程中常常碰到的问题。
倘若没有健全的组织结构就好比人类没有健康的骨骼一样,行动变得不自如了,面临着稍纵即逝的市场竞争环境,我们企业必须要确保骨骼强壮、行动迅速、果断决策,才能抢占市场先机。
案例瑞典B自动门公司成立于1962年,是世界门业的顶级品牌,目前在全世界40多个国家和地区共拥有150多家全资和合资子公司。
2001年,B公司亚太地区总部由新加坡迁到上海,全面负责在亚太地区建立的各销售组织的事务。
下面我们来看看前一段时间B 公司小王遭遇的“窘境”。
小王是B公司高薪聘请的原对手厂家的代理商,经过短暂的培训后匆匆上岗,职务是东北区域销售主管,负责整个东北地区三个省份15家代理商。
每个月奔波于各个城市之间,协助代理商做好公司的技术支持,对客户需求进行深入分析。
2012年夏天,B公司和其他厂家都在盯着一个大项目,多方各施手段都希望能拿下这个项目。
由于小王和项目方助理曾经有过合作,于是以叙旧为话题与该助理小聚。
寒暄之后,家长里短的说了不少,到后面两人的话题逐渐转移到项目归属上。
该助理向小王透露,这次项目的结算条件可能会有些变化,最后他们只会付30%的现金,最后的余款用房产来抵押,如果能接受这个结算方式,最后胜算的概率还是非常大的……获得这个消息后,小王随即查看了该助理提到的楼盘情况,第二天又在周边认真做了调研:这些房产如果完工后出手一点问题都没有,只是款额较大要看企业的资金周转承受能力。
随后,小王向总经理汇报了具体情况。
总经理也很重视这个大项目,毕竟是一个上千万的大单,但具体结算方式需要和来自新加坡的财务总监开会商议后才能决定。
不多时,小王收到总经理秘书的通知,参加项目会议。
小王走进会议室,发现总经理和财务总监已经早早在那里。
总经理示意小王先谈谈关于项目的进展情况。
小王回答说项目进展还比较顺利,客户也有意和B公司合作,但是目前付款方式上可能与以往有些区别……财务总监对用房产抵押的结算方式很不理解,小王补充说,“我们可以把这些房子卖出去,这样就可以收回现金了……”话还没说完,就被财务总监打断:“这样做会有很大的风险,房子一旦卖不掉岂不是要留那么多固定财产在中国,总部规定不能在中国置办太多固定资产,包括公司现在用的写字楼、车,甚至连打印机都是租用的。
21EMBA的案例管理中的两难问题
管理中的两难问题沃渝·约翰逊是TCA微电子公司的总经理,属于一家小型电子组装公司,位于马萨诸塞,这是一家大型集团公司的一部分。
约翰逊先生的几个重要主管办公室经理、人事与安全经理,以及生产经理都直接向他汇报工作。
每间组装单位有一名管理员,这些管理员直接向生产经理汇报。
在组装线工作的团体中,工人们对其自身的权利和利益有着明确的期望。
有些利益是明显的,然而另一些则相对模糊。
在工人中,广泛流行的一些观点是工人们要拥有自己的“自治小组”,工人们要了解他们要做的工作,并期望管理者允许他们独立工作。
这些成员认为,他们对公司的主要任务是要“生产”,只要管理工作与生产工作有关,他们便会遵从管理者的指导。
当经理人员运用或强制服从方式达到管理意愿时,经常会引起工人们的敌对情绪。
在同样情况下,如果工人们拥有某些特殊利益或在执行时掌握适当的灵活性,则工人们会乐于服从管理。
TCA的第二项传统权利是“工作投标”,工人们经常动用此法巧妙地对付那些形式监督者。
工作投标是通过“投标”方式对厂内空缺职位进行的竞争,这可以鼓励人们期望更高的职位或作为一种逃避令人讨厌的工头的方法。
管理者摒弃这种方式,因为他们仍觉得自己有权选择下属,而不是采用相反的方式。
在TCA工作的第三项好处是有权动用公司的材料修缮自己的居室。
工人们渴望能够免费或享受购买公司成品的较大折扣,并能使用公司的设备修理家庭器械或装修家庭居室。
最近,约翰逊先生从总公司获悉,他将有望得到价值1500万美元的新设备,加强其工厂生产线的设备。
总公司告知约翰逊,公司将随设备一起从总公司调任拉贾夫·莫克森以接替TCA行将退休的生产经理。
莫克森曾是一名海军军官,在联邦海军服过役,并且拥有杰出的工作业绩。
董事会希望通过变更领导及新增设备能够促进TCA公司的产量和提高公司的利润。
莫克森到任后的第一步行动,是停止允许工作使用公司的设备,并降低工作购买公司生产的设备所给予的折扣。
工商管理案例part1从加勒比海盗看管理
明了沟通的重要性,正确对待沟通。 培养“听”的艺术。 创造一个相互信任,有利于沟通的小环境。
作为企业来讲,和海上航行一样,随时可能面临着 不可预测风险和危机。这些风险和危机可能来自我 们的竞争对手、来自多变的市场环境和挑剔的顾客。 而作为管理者来讲,我们应该做到的便是随时掌好 舵,把握好企业前进的方向——定好你的目标!
杰克一直为巴布沙的出卖而万分气恼,作为一
名船长,一名管理者,无论是出于组织目标的实现, 还是个人的发展,都必须有下属或者追随者;
从另一角度来说,巴布沙是一个成功的领导者,同 时也是个有效管理者。正是他的野心驱使,带领团 队在加勒比海的称霸争王,最终成为海域霸主。
巴布沙眼中的杰克: 幼稚、自大、吊儿郎 当
杰克看巴布沙: 一个背叛者
伊丽莎白是总督的女儿, 没有名门淑女的做作,充 满野性,有自己的理想, 追求自由。 威尔是海盗
尽管困难重重,拦截号和勇士号还
是一路驶向藏宝的死亡之岛,与巴布沙 等众海盗殊死搏斗。 杰克船长复仇
心切,黑珍珠前途未卜,财宝去向扑朔 迷离,巴布沙和那些骷髅海盗生不如死 的诅咒急待解除。英国海军是否会遭厄 运,与邪恶海盗殊死搏斗的英雄能否全 身而退,一时间加勒比海上悬念叠起, 危机四伏。
未婚夫妻
2.1 杰克船长 2. 2 巴布沙 2.3 伊丽莎白与威尔 2.4 诺林顿准将 3 典型事件分析 3.1 从生死大战中看管理 3.2 从四次谈判中看管理 4 案例总结 4.1 定好你的目标 4.2 看好你的手下
Management (管理学) Chapter16
Contemporary Human Resources Human Relations Traditional
7
Copyright 2005 by South-Western, a division of Thomson Learning. All rights reserved.
Motivation Content Theories
BEHAVIORREWARDS-Satisfy Results in actions needs; intrinsic or to fulfill needs. extrinsic rewards.
FEEDBACK-Reward informs person whether behavior was appropriate and should be used again.
Existence Needs the needs for physical well-being
Copyright 2005 by South-Western, a division of Thomson Learning. All rights reserved.
11
Two Factor Motivation Theory
Copyright 2005 by South-Western, a division of Thomson Learning. All rights reserved.
6
Foundations of Motivation
content theories stress the analysis of underlying human need process theories concern the thought processes that influence behavior reinforcement theories focus on employee learning of desired work behaviors introduce the concept of the whole person employees are complex and motivated by many factors noneconomic rewards, such as congenial work groups workers studied as people and the concept of social man was born systematic analysis of an employee’s job economic rewards for high performance
管理经济学10博弈论详解
定义1: 给定其它局中人的策略s,局中人i的最优反应 记为s,是指能给他带来最大收益的策略,即
ui (s , si ) ui (s , si ) s s
* i ' i ' i
* i
当每个局中人都选择了自己的最优反应策略,并 且这些最优反应形成一个策略组合,便形成了纳什均 衡。
博弈论和对策行为
设局中人a使用混合策略x局中人b使用最优混合策略y这时局中人b的期望支付若局中人b使用某种混合策略而局中人a使用最优混合策略这时局中人a的收益的期望值为博弈论和对策行为混合策略和重复性博弈这说明当局中人a使用最优策略时不管局中人b使用何种策略他的收入的期望值不变从而保持有利的竞争地位
10 讲
博奕论和对策行为
博弈论和对策行为
策略型博弈的实例和解(性别战)
例2. 性别战(battle of the sexes)
一男一女恋爱,有些业余活动要安排,或者去看 足球比赛,或者去看芭蕾舞演出。男的偏好足球,女 的则更喜欢芭蕾舞,但他们都宁愿在一起,不愿分开 。下表给出收益矩阵: 女 足球 芭蕾 足球 2,1 0,0 男 芭蕾 0,0 1,2
纳什均衡
定义2: 一个策略组合s*=(s1*,s2*,…,sn*)被称为纳什均 衡是指,对于所有 的 i,
ui (s , s ) ui (s , s ) s Si
* i * i ' i * i ' i
纳什均衡的思想就是,博奕的理性结局是这样一 种策略组合,其中每个局中人选择的策略都已是对其 它局中人所选策略的最优反应,所以,谁也没有积极 性去选择其它策略。因为每一个局中人均不能因为单 方面改变自己的策略而获利,于是谁也没有兴趣主动 打破这种均衡。
管理学第9版练习题英文版附答案1
管理学第9版练习题英文版附答案1Chapter 1 Introduction to Management and Organizations TRUE/FALSE QUESTIONSA MANAGER’S DILEMMA1.Today’s managers are just as likely to be women as they are men.2.Management affects employee morale but not a company’s financial performance.WHO ARE MANAGERS?3.In order to be considered a manager, an individual must coordinate the work of others.4.Supervisors and foremen may both be considered first-line managers.WHAT IS MANAGEMENT?5.Effectiveness refers to the relationship between inputs and outputs.6.Effectiveness is concerned with the means of getting things done, while efficiency is concerned withthe attainment of organizational goals.7. A goal of efficiency is to minimize resource costs.8.Efficiency is often referred to as “doing things right.”9.Managers who are effective at meeting organizational goals always act efficiently.WHAT DO MANAGERS DO?10.The four contemporary functions of management are planning, organizing, leading, and controlling.11.Determining who reports to whom is part of the controlling function of management.12.Directing and motivating are part of the controllingfunction of management.13.Fayol’s management functions are basically equivalent to Mintzberg’s management roles.14.The roles of figurehead, leader, and liaison are all interpersonal roles.15.Disturbance handler is one of Mintzberg’s interpersonal roles.16.Mintzberg’s informational management role involves receiving, collecting, and disseminatinginformation.17.Mintzberg’s resource allocation role is similar to Fayol’s planning function because it involves thecoordination of employee’s activities.18.Resource allocation and disturbance handling are both considered decisional roles.19.A finance manager who reads the Wall Street Journal ona regular basis would be performing thefigurehead role.20.Katz found that managers needed three essential skills: technical, human, and informational.21.Technical skills become less important as a manager moves into higher levels of management.22.Conceptual skills become less important as a manager moves into top management.23.Interpersonal skills involve a manager’s ability to think about abstract situations.24.Coaching and budgeting are skills closely related to the management function of leading.25.Budgeting is a skill that is related to both planning and controlling.26.In today’s world, organizational managers at all levels and in all areas need to encourage theiremployees to be on the look-out for new ideas and new approaches.27.Only first-line managers and employees need to be concerned with being customer-responsive.28.Innovation is only important in high-tech firms.WHAT IS AN ORGANIZATION?29.A distinct purpose is important in defining an organization.30.A nontaxable organization, such as the United Way, cannot be considered an organization. MULTIPLE-CHOICE QUESTIONSFor each of the following choose the answer that most completely answers the question.A MANAGER’S DILEMM A31.Which of the following statements regarding managers in today’s world is accurate?a.Their age range is limited to between 30 and 65.b.They are found only in large corporations.c.They can be found exclusively in for-profit organizations.d.The single most important variable in employee productivity and loyalty is the quality of therelationship between employees and their direct supervisors.32.According to data collected by Catalyst, a nonprofit research group, _________ percent of corporateofficers in Fortune 500 companies are women.a.55.3b.15.7c.39.7d.21.9WHO ARE MANAGERS?33.Someone who works with and through other people by coordinating their work activities in order toaccomplish organizational goals is ___________.a.an assembly line workerb. a laborerc. a managerd. a salesperson34.In the past, nonmanagerial employees were viewed as employees who ___________.a.reported to top executivesb.reported to middle managersc.supervised othersd.had no others reporting to them35.Which of the following types of managers is responsible for making organization-wide decisions andestablishing the plans and goals that affect the entire organization?a.first-line managersb.top managersc.production managersd.research managers36.All levels of management between the supervisory level and the top level of the organization aretermed _____________.a.middle managersb.first-line managersc.supervisorsd.foremen37.Which of the following levels of management is associated with positions such as executive vicepresident, chief operating officer, chief executive officer, and chairman of the board?a.team leadersb.middle managersc.first-line managersd.top managers38.Agency head or plant manager is most likely associated with which of the following?a.team leadersb.middle managersc.first-line managersd.top managers39.The lowest level of management is ______________.a. a nonmanagerial employeeb. a department of research managerc. a vice presidentd. a first-line manager40.Supervisor is another name for which of the following?a.team leaderb.middle managerc.first-line managerd.top manager41.Managers with titles such as regional manager, project leader, or plant manager are_______________.a.first-line managersb.top managersc.production managersd.middle managers42.Which of the following best reflects the management structure of a traditional organization?a.pyramidb.circlec.hub with spokesd.infinite line43.Division manager is associated with which of the following levels of management?a.team leadersb.middle managersc.first-line managersd.top managersWHAT IS MANAGEMENT?44._____________ is the process of getting activities completed efficiently and effectively with andthrough other people.a.Leadingb.Managementc.Supervisiond.Controlling45.The distinction between a managerial position and a nonmanagerial position is _______________.a.planning the work of othersb.coordinating the work of othersc.controlling the work of others/doc/b815723333.html,anizing the work of others46.Which of the following is an example of an efficient manufacturing technique?a.cutting inventory levelsb.increasing the amount of time to manufacture productsc.increasing product reject ratesd.decreasing product output47.Wasting resources is considered to be an example of managerial _____________.a.efficiencyb.effectivenessc.inefficiencyd.ineffectiveness48.An automobile manufacturer that increased the total number of cars produced at the same cost, butwith many defects, would be _____________.a.efficient and effectiveb.increasing efficiencyc.increasing effectivenessd.concerned with inputs49.Effectiveness is synonymous with _____________.a.cost minimizationb.resource controlc.goal attainmentd.efficiency50.Efficiency refers to _____________.a.the relationship between inputs and outputsb.the additive relationship between costs and benefitsc.the exponential nature of costs and outputsd.increasing outputs regardless of cost51.In successful organizations, ______________.a.low efficiency and high effectiveness go hand in handb.high efficiency and low effectiveness go hand in handc.high efficiency and high effectiveness go hand in handd.high efficiency and high equity go hand in hand52.Whereas _____________ is concerned with the means of getting things done, _____________ isconcerned with the ends, or attainment of organizational goals.a.effectiveness; efficiencyb.efficiency; effectivenessc.effectiveness; goal attainmentd.goal attainment; efficiencyWHAT DO MANAGERS DO?MANAGEMENT FUNCTIONS53.How many management functions were originally proposed in the early part of the twentieth century?a.threeb.fourc.fived.nine54._____________ was a French industrialist who first identified the basic management functions.a.Weberb.Taylorc.Herzbergd.Fayol55.Today, the basic management functions are considered to be ______________.a.planning, coordinating, staffing, and directingb.planning, organizing, leading, and directing/doc/b815723333.html,manding, organizing, leading, and staffingd.planning, organizing, leading, and controlling56.Which of the following management functions from the mid-1950s is no longer included in the basicfunctions of management?/doc/b815723333.html,mandingb.staffingc.leadingd.controlling57.Writing an organizational strategic plan is an example of the ______________ management function.a.leadingb.coordinatingc.planning/doc/b815723333.html,anizing/doc/b815723333.html,anizing includes _____________.a.defining organizational goalsb.hiring organizational membersc.motivating organizational membersd.determining who does what tasks59.A manager resolving conflict among organizational members is performing what function?a.controlling/doc/b815723333.html,mandingc.directingd.leading60.The process of monitoring, comparing, and correcting is called _____________.a.controllingb.coordinatingc.leading/doc/b815723333.html,anizingMANAGEMENT ROLES61.__________ developed a categorization scheme for defining what managers do, consisting of 10different but highly interrelated roles.a.Henri Fayolb.Henry Fordc.Henry Mintzbergd.Henry Morris62.According to Mintzberg’s management roles, the _____________ roles are those that involve peopleand other duties that are ceremonial and symbolic in nature./doc/b815723333.html,rmationalb.interpersonalc.technicald.decisional63.The roles of disseminator, figurehead, negotiator, liaison, and spokesperson are more important atthe __________ levels of the organization.a.lowerb.middlec.higherd.supervisory64.Which of the following is not an example of a decisional role according to Mintzberg?a.spokespersonb.entrepreneurc.disturbance handlerd.resource allocator65.A human resource manager attending a local Society for Human Resource Management meetingwould be functioning in which role?/doc/b815723333.html,rmationalb.leaderc.liaisond.disseminator66.A finance manager who reads the Wall Street Journal ona regular basis would be performing whichrole?a.figureheadb.monitorc.disseminatord.interpersonal67.The _____________ role is more important for lower-level managers than it is for either middle- ortop-level managers.a.leaderb.entrepreneurc.spokespersond.disseminator68.The emphasis that managers give to various roles seems to be based on their _____________./doc/b815723333.html,anizational levelb.tenure with the organizationc.experience in their fieldd.personality69.Which of the following is not an example of an interpersonal role according to Mintzberg?a.figureheadb.leaderc.liaisond.spokesperson70.According to Mintzberg’s management roles, the ______________ roles involve receiving,collecting, and disseminating information.a.interpersonal/doc/b815723333.html,rmationalc.technicald.decisional71.All of the following are examples of informational roles according to Mintzberg except____________.a.liaisonb.monitorc.disseminatord.spokesperson72.Which of the following is not an example of a decisional role according to Mintzberg?a.spokespersonb.entrepreneurc.disturbance handlerd.resource allocator73.All of the following are managerial roles that are more important at the higher levels of theorganization except ________________.a.leaderb.disseminatorc.figureheadd.negotiator74.Which of the fol lowing represents the most useful way of describing the manager’s job?a.rolesb.functionsc.skills/doc/b815723333.html,anizational level75.Many of Mintzberg’s roles align with the basic functions of management. For example, the_____________ role is a part of planning.a.figureheadb.leaderc.liaisond.resource allocation76.All three o f Mintzberg’s interpersonal roles are part of the _____________ function./doc/b815723333.html,anizingb.planningc.leadingd.controllingMANAGEMENT SKILLS77.Which of the following identified the three essential managerial skills?a.Katzb.Lewisbergc.Rainesd.Chambers78.The three essential managerial skills include _____________.a.technical, human, and empiricalb.human, empirical, and conceptualc.technical, interpersonal, and controllingd.technical, human, and conceptual79.Understanding building codes would be considered a _____________ skill for a building contractor.a.humanb.technicalc.conceptuald.empirical80.Which of the following is true concerning technical and managerial skills?a.Human skills and technical skills remain equally important as managers move to higher levels.b.Technical-skill needs remain necessary and human skills decrease as managers move to higherlevels.c.Human skills remain necessary and technical-skill needs decrease as managers move to higherlevels.d.Both human-skill and technical-skill needs decrease as managers move to higher levels.81.Managers with good __________ are able to get the best out of their people.a.human skillsb.conceptual skillsc.technical skillsd.visual skills82.Technical skills include _______________.a.leadership and efficiency in a certain specialized fieldb.knowledge of and proficiency in a certain specialized fieldc.familiarity with and interest in a general field of endeavord.skill and interest in a general field of endeavor83.The ability to work well with other people, both individually and in a group, requires________________.a.technical skillsb.assessment skillsc.planning skillsd.human skills84.Which of the following types of skills are described with terms such as abstract situations andvisualization?a.interpersonalb.humanc.technicald.conceptual85.Which one of the following phrases is best associated with managerial conceptual skills?a.decision making/doc/b815723333.html,municating with customers/doc/b815723333.html,ing information to solve business problemsd.product knowledge86.Which of the following skills are more important at lower levels of management, as these managersare dealing directly with employees doing the organization’s work?a.humanb.technicalc.conceptuald.empirical87.Budgeting is associated with the management functions of planning and _____________.a.directing/doc/b815723333.html,anizingc.leadingd.controlling88.Mentoring is primarily associated with the management function of _____________.a.planning/doc/b815723333.html,anizingc.leadingd.controllingWHAT IS AN ORGANIZATION?89.An organization is ______________.a.the physical location where people workb. a collection of individuals working for the same companyc. a deliberate arrangement of people to accomplish some specific purposed. a group of individuals focused on profit making for their shareholders90.One of the common characteristics of all organizations is ____________, which is typicallyexpressed in terms of the organization’s goals.a.its peopleb.its goalsc.its systematic structured.its purpose91.One of the common characteristics of all organizations is _____________, which clarifies members’work relationships.a.its peopleb.its goalsc.its deliberate structured.its purpose92.A deliberate arrangement of people to accomplish some specific purpose is _____________.a. a structure.b. a process.c.an organization.d.an assembly operation93.A difference between traditional organizations and new organizations is that the new organizationstend to be more _____________.a.stable/doc/b815723333.html,mand orientedc.rule orientedd.dynamicWHY STUDY MANAGEMENT?94.Which of the following best describes the concept that management is needed in all types and sizesof organizations, no matter the country in which they’re located?a.the partiality of managementb.the segmentation of managementc.the universality of managementd.the cultures of management95.Universality of management means that _____________a.all managers in all organizations perform the four management functionsb.all managers in all organizations can perform their job thesame wayc.all organizations can hire any manager to perform the management jobsd.any manager can work in any organization and perform any management job96.As members of the general public, we have a vested interest in improving the way organizations aremanaged because _________________.a.we stand to benefit personally from an individual organization’s profitsb.we interact with organizations every single day of our livesc.if organizations don’t improve, we won’t have a place to work in the future/doc/b815723333.html,anizations supply inputs to other organizations/doc/b815723333.html,anizations that are well managed ____________.a.choose the best suppliers for their products/doc/b815723333.html,pete on an international basis because they have the best productsc.always have the lowest-cost productsd.develop a loyal customer base, grow, and prosper98.According to management expert Peter Drucker, management is about ______________.a.profitsb.peoplec.planningd.participation99.Which of the following types of managerial positions is most likely to involve clerical duties?a.shift supervisorb.regional department headc.project managerd.chief executive officer100. A manager’s success is typically _______________.a.dependent on how hard the manager worksb.how closely the manager supervises the employeesc.based on how skilled the manager is at the technical elements of the jobd.dependent on others’ work performance101. A primary responsibility of managers is creating a work environment that _______________.a.is safe and well litb.is clean and organizedc.allows employees to do their work to the best of their abilityd.provides excellent customer service102.Managers often ______________.a.are prevented from making business decisionsb.change their career paths during their work livesc.have opportunities to think creatively and use their imaginationsd.must depend on their employees for guidance in dealing with superiors103.Which of the following represents a challenge of management?a.enjoy relatively easy workb.work with a variety of peoplec.have little influence on organizational outcomesd.have to deal with a variety of personalities104.Each of the following represents a challenge of management except _______________.a.must operate with limited resourcesb.are highly valued by organizationsc.must motivate workers in uncertain situationsd.success depends on others’ performanceSCENARIOS AND QUESTIONSFor each of the following choose the answer that most completely answers the question.WHO ARE MANAGERS?Managerial Basic Training (Scenario)Imagine that your marketing company has just merged with a manufacturing organization. You have been asked to help provide some “basic” managerial training to the engineers in the research and development unit of the new sister company. To make sure you are covering the necessary issues, your boss has asked to see an overview of materials that you will be providing the engineers.105.Now that both companies are merged and are a systematic arrangement of people set to accomplish a specific purpose, they could be described as a(n) _____________.a.business unitb.multinational company/doc/b815723333.html,anizationd.holding company106.One of the first things the engineers need to learn is that _____________ are the people who direct the activities of others in an organization.a.directorsb.managersc.subordinatesd.line workers107.Another fact that engineers need to learn is that supervisors may frequently be referred to as _____________.a.middle managersb.top managersc.project leadersd.first-line managers108.Many of the engineers in the group are unclear about what managers actually do. Your training materials explain that a manager’s job focuses on _____________.a.the performance of clerical dutiesb.personal achievementc.helping others accomplish their work goalsd.supervising groups rather than individual employeesThe Customer Meeting (Scenario)Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice president of operations. Recently, McKenna asked Dan to have a meeting with Kelly and Ben regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns.109.What is the commonality among Kelly, Ben, Dan, and McKenna?a.They all produce the same product.b.They all have the same job content.c.They all are managers.d.They all have the same vision.110.Kelly is considered to be what level of management?a.top managerb.superintendent of assemblyc.middle managerd.first-line manager111.Ben and Dan are considered to be what level of management?a.top managersb.middle managersc.superintendents of assemblyd.first-line managers112.McKenna is considered to be what level of management?a.top managerb.superintendent of assemblyc.middle managerd.first-line manager113.The structure of the managerial relationships among McKenna, Dan, Ben, and Kelly can best be described as a ____________.a.flexible work groupb.traditional pyramid structurec.innovative nuclear structure/doc/b815723333.html,munication hubWHAT IS MANAGEMENT?The Perfect Manager (Scenario)Brenda Kraft has proven herself to be an able manager. Her section has a high project completion rate with the highest-quality product and the lowest defects in her division. In addition,she accomplishes this with fewer full-time people than other managers. Some say that the secret of her success is in her ability to delegate responsibility and her understanding of the basic “management functions.”114.Brenda’s ability to complete activities efficiently and effectively with and through other people is known as _____________.a.managementb.leadershipc.coerciond.delegation115.Brenda’s ability to produce the same amount of product with fewer personnel is a reflection of her ___________.a.effectivenessb.process skillsc.leadershipd.efficiency116.The fact that Brenda completes her projects is an indication of her _____________ as a manager.a.leadershipb.effectivenessc.efficiencyd.attention to detail117.If Brenda accomplished her projects on time with high-quality results, but she took more time than other managers in the process, you could say that as a manager she was ____________.a.efficient, but not effectiveb. a leader, but not a top managerc.project oriented, but not effectived.effective, but not efficient118.The “management functions” exemplified by Brenda include all but which of the following?a.planningb.controlling/doc/b815723333.html,anizingd.calibratingWHAT DO MANAGERS DO?Joe the Manager (Scenario)As a production supervisor, Joe decides on Friday afternoon how many units of output his employees will be able to produce and on which days certain products will be run in his department. He also decides which of his employees are going to be responsible for operating which machines within the department next week, as his employees are multi-skilled assemblers. On Monday, he informs his employees of their assignments to specific machines by handing out assignment sheets. He tells the employees that the schedule is going to be difficult this week due to the increased number of units. He goes on to tell them that he is sure they can fulfill the schedule because they are such good and skilled employees. Each day during the week, Joe checks the amount of output that the employees have completed and the number of units that have been rejected.119.When Joe decides how many units of output his employees will be able to produce and on which days certain products will be run, he is performing which of the management functions?a.controllingb.leadingc.planning/doc/b815723333.html,anizing120.When Joe checks the amount of output that the employees have completed and the number of units that have been rejected, he is performing which of the management functions?a.controllingb.leadingc.planning/doc/b815723333.html,anizing121.When Joe tells the employees that he is sure they can fulfill the schedule because they are such good and skilled employees, he is performing which of the management functions?a.controllingb.leadingc.planning/doc/b815723333.html,anizingThe Busy Day (Scenario)Don Eskew, plant manager at Control Systems, Inc., sighed as he sipped his first cup of coffee at 5 A.M. and read his agenda for the day. He is giving two company tours in the morning: the first to a newspaper reporter who is writing a story on the new plant expansion, and the second to a group of Control Systems managers from the east coast. Don then has a meeting with the unit manager, Phil Johnson, to discuss Phil’s recent drop in performanc e (a task Don always hates). Next, Don is spending a couple of hours reviewing the trade journals he receives from his high-tech association and writing up a brief synopsis for his presentation next week to the division president. Finally, in the late afternoon, he will be reviewing the new equipment malfunction and deciding whether to bring in extra people to get the equipment running as soon as possible. Whew! Just anotherday in the glamorous life of a manager. 122.Together, all of the functions that Don performs during his busy day correspond to the management roles discovered in the late 1960s by which one of the following management researchers?a.Herzbergb.Skinnerc.Mintzbergd.Fayol123.When Don conducts the tour for the east coast managers, he will be operating in which of the management roles?a.leaderb.liaisonc.monitord.figurehead124.When Don meets with Phil to discuss Phil’s performance issues, Don will be operating in which management role?a.leaderb.figureheadc.monitord.disturbance handler125.What role will Don be performing when he gives the plant tour to the newspaper reporter?a.monitorb.figureheadc.disseminatord.spokesperson126.When Don reviews the new equipment malfunction, what management role will he play when deciding whether to bring in extra people?a.monitorb.disseminatorc.resource allocatord.disturbance handlerThe General Manager (Scenario)Michael is the general manager of a production facility. In a routine day, Michael might meet with city officials or civic leaders about environmental issues due to the plant’s presen ce in the community. After these meetings, he will then meet with the plant’s functional managers to discuss the concerns expressed by the city representatives. Other times, Michael might meet with the production manager, Betty, and the human resource manager, Joyce, to discuss a complaint filed by one of the employees in a production department. Michael might also spend time on the Internet looking for new technologies that can be used in the production processes of his plant.127.When Michael gains information from city officials or civic l eaders to learn how the plant’s operations may be affecting the environment, he is performing which management role?a.leaderb.resource allocatorc.entrepreneurd.monitor128.When Michael meets with Betty and Joyce to discuss a complaint filed by one of the employees in a production department, he is performing which management role?a.resource allocatorb.disturbance handlerc.liaison。
管理案例分享-无情境不学习
?
②发现问题不提出自己的建议;
③越级汇报,动机不纯。
案例3
分别请示,取其所需:部门工作人员,为个人私利,在分管 领导不同意情况下,同一的。
错在
①分管领导已有明确意见; ②越级汇报; ③多头汇报,想钻空子。
?
案例4
分管领导当面交办又反悔,出尔反尔:下级接到领导当面交办的 事,下级提出不足之处,领导没采纳。事后确因领导考虑不周, 出现问题,在会上汇报时,怕主管领导批评而推卸责任。怎么办?
错在
?
①没礼貌; ②没问接电人姓名; ③重要活动通知没做记录。
案例11
在领导准备上台讲话之前,你发现领 导的裤子拉链没拉上,你会怎么办?
案例12
西游记师徒四种类型的人,你最喜欢谁做你的同事? 如果让你选择一位当你的领导,你又会选择谁?你 心目中的好领导应该是怎么样的?怎样的领导你愿 意一直跟随?
难在
?
①自己的上级; ②他亲口交办的; ③提醒他没采纳; ④出现问题推卸责任; ⑤ 主管领导不知情。
案例5
背后议论同事,你在场。 情景一、在你面前毫无顾忌。 情景二、见你没反应,突然将矛头对准你。如不怕你告诉之类的话……
难在
?
①你不喜欢议论是非; ②被议论的是自己的好朋友; ③议论的人想让你同意他们的观点或 想拉你站在他一边。 本不想惹是非,可别人不放过你。
难在
①领导有心里障碍; ②师傅觉得不自在; ③同事心里不太服气。
?
案例2
越级小报告:一位子公司副职,对单位拟出台的新方案或处理方法 认为不妥,但班子还没商定。他个人也不提建议,而是直接分别打 电话给上级总公司两位主要领导。实际上他想表现自己,取得领导 认同,其理由是怕提出引起正职领导误会。
(企管MBA)陈润江MBA案例分析
导语:本案例分析运用“问题发现、梳理”->“问题原因分析”->“关键问题解决”的分析框架,梳理Allentown材料公司经营过程中遇到的瓶颈,对公司所处的内外部环境、部门间的冲突进行分析,根据电子事业部与其他部门在组织结构特点、目标指向等方向的不同,找出冲突所在及造成冲突的关键原因(部门间横向沟通以及公司内信息传导),最后提出解决关键问题的思路与方案。
部门间横向沟通以及公司内信息传导。
案例分析目录•一、问题梳理•二、环境分析•三、冲突分析•四、冲突处理一、问题梳理▲总经理唐·罗杰斯面临的主要问题(两类)1、业务竞争异常激烈(外部问题)2、销售量减少(外部问题)3、士气很低4、群体有很大的矛盾5、缺乏相互信任6、凝聚力缺乏7、缺乏协调8、新产品开发能力受到影响(外部和内部问题)实施的初步措施1、裁员2、竭力减少开支▲制造部门面临的问题1、产品价格下滑2、无大批新产品的生产3、现有的产品系列没有增长的潜力抱怨1、销售部门只是在做低毛利润的生意,不努力去得到更好的价格2、营销部门缺乏准确预测市场趋势的能力3、产品开发部没有提供低成本组件、在生产线上产品运行不良4、公司对生产线特别运行开发新产品失去的效率没有补偿▲营销部门面临的问题1、对新产品开发失败有巨大压力;2、正在做不挣钱的工作;3、行动更保守;抱怨1、企业⑴没有一个承担风险的大环境;⑵对新产品的盈利能力标准过高;2、产品开发部门 70%的时间耗费在过程而非产品开发上;3、制造部门⑴严重缺乏合作;⑵保守;⑶缺乏承担风险的作风;•▲销售部门•面临的问题:市场竞争激烈•抱怨•1、企业没有给销售团队佣金;•2、营销部门⑴不能提供最好的信息;⑵设定的预算不合理;⑶没有能力;•3、制造部门⑴Hopewell的服务腐败不堪;⑵不能迅速交货•▲产品开发部门•面临的问题:产品开发效率受到影响•抱怨•1、营销部门不能准确预测•▲新产品开发过程表现出的问题•1、钨-1201案件表明:销售部门与营销部门的冲突已经影响了产品开发的正常运行;•2、电阻新涂料案件表明:制造部门与营销部门的冲突已使双方无法沟通和协作。
管理会计经理的困惑案例分析共16页文档
按照本年单位成本结转,这种作法是不正确的。此 项造成成本虚增145 418元(23 800×(30.11-24)) (3)销售费用增加
综合以上原因,甲制药厂实际利润应为400 256元 。2002年度比2001年度减少97744元
具体为:
(1)销售量增长增加利润233 200元
造费用)单位成本下降,销售成本采 用后进先出法,增加利润25 300元
11 000×(90-87.70)
2.综合甲、乙制药厂的分析,
可见结转销售成本采用后进 先出法,固定费用不变,产 量下降时,利润减少;产量 上升时,利润增加,造成虚 假繁荣。
16、业余生活要有意义,不要越轨。——华盛顿 17、一个人即使已登上顶峰,也仍要自强不息。——罗素·贝克 18、最大的挑战和突破在于用人,而用人最大的突破在于信任人。——马云 19、自己活着,就是为了使别人过得更美好。——雷锋 20、要掌握书,莫被书掌握;要为生而读,莫为读而生。——布尔沃
乙制药厂利润上升,一方面是职工充分 利用现有生产能力,增加产量使单位变 动成本降低,一方面是由于销售成本采 用后进先出法,销售量大于产量,故本 年结转的销售费用全部为当年生产成本 。
具体为:
(1)销售量下降,减少利润10 000元
(11 000-12 000)×(100-90)
(2)产量增加,固定费用(工资、制
由于销售成本采用后进先出,本年度 利润下降的原因主要是单位变动成本增加。
(1)本年产量下降,固定费用(工资、制造费用)
单位成本上升,销售成本采用后进先出法,所以利 润下降,下降金额307 944元(50 400×(30.11-24)) (2)销售成本结转错误,本年度产量50 400公斤 ,本年度销售量74 200公斤,销售量大于产量,按 照后进先出法,销售量中的50 400公斤按照本年度 单位成本结转,23 800公斤(74 200-50 400)按照上年
工商管理案例分析.part2 工商管理 案例 加勒比海盗 管理 电影
➢3.1 从生死大战中看管理
➢ 于激励方面我们如下解析: ◇首先回顾激励的定义: 激励指为了激发组织成员的动机, 创设各种满足其需求的条件,使 组织成员产生实现组织目标的特 定行为的过程。 1. 根据不同员工的不同需求, 激励员工。 本案例中的员工是一群在加 勒比海上兴风作浪的海盗。 但是对于黑珍珠号和拦截号 两艘船上的员工来说,他们 的需求有很大的差别。
整理ppt
➢3.2.3 第三次谈判 威尔与巴布沙
黑珍珠号打败了拦截者号,俘虏了船上的人员, 威尔告诉巴布沙自己就是他们要寻找的人,能 够帮他们解除诅咒,但他们必须放了伊丽莎白, 不许伤害拦截者号的船员。最终谈判结果 是 伊丽莎白
和杰克被逼 跳海(原因 是威尔没讲 明放掉吗伊 丽莎白的地 点),其余 船员被关押。
置死地而后生,他们是只能胜不
能败。
➢.
整理ppt
➢3.1 从生死大战中看管理
➢ 于突出人物巴布沙和杰伯斯 1. 巴布沙是一个专制作风的领 导者。他以“专家型”才干 在海盗中间建立起威信,又 结合海盗的共同的特点以及 下属的期望目标,有效地进 行激励(实现下属的个人期 望等),让下属死心塌地的 跟随。同时也满足了自己的 野心。换个角度来说,他是 一个成功的领导者,同时也 是个有效管理者。
威尔救出伊丽莎白后,杰克落入巴布沙之手。巴布 沙命令杀掉杰克,杰克抓住众海盗想解除诅咒的心 态,告诉他们自己知道谁的血能帮助他们解除诅咒, 从而产生了第二次谈判。谈判内容外为:杰克希望 将巴布沙扔到一个荒岛,让他看着杰克和众人驾船
离开,然后再告 诉他们所需要的 人的名字。很显 然杰克的谈判不 会成功。最终结 果是杰克被扔进 大牢。
整理ppt
➢3.1 从生死大战中看管理
[管理学]案例2-2 黄海液压系用总公司总经理的“两难选择”
1. 你若是任总经理,你将怎样取舍这
两个建议
我认为汪亮和刘成的建议虽然截
然不同,但是各有其闪光点。很 明显可以看出,汪亮和刘成从不 同角度看待企业的发展,这也是 两者建议截然不同的原因。
两个人的工作经历决定思考问题的思
路. 王斯亮从外部向内观察企业: 1)大学毕业分配到机械局,1983年MBA 学习.2年毕业,美国企业见习一年. 2)8年海外工作经验:合资前期中方代 表—东南亚销售点建立—马来西亚合 资公司筹建—1993年美国OM工厂工业 叶片泵引进技术—半年前回国,任总经 理助理,分管美国,马来西亚合资公司.
谢谢
结合实际. 4)人格特征:刻苦,善于学习,引进 先进方法,密切联系一线技术工 人.工作作风扎实,受到员工拥护, 和风细雨式改革.
结合两人的建议,改革进入稳定期后, 轮换刘,王的工作,这样可以更加全面 提高他们的业绩,同时也可以全面考 核他们。
2. 你若是总经理助理,你将拿出什 么样的建议方案 为什么
3)在国外认为,脱胎换骨成为现
代化的企业 . 4)人格特征:锐意,进取,暴风骤雨 式改革.缺乏国内工厂生产管理 经验.
刘成从内部向外观察企业:
1)大学毕业分配到工厂
2)工作经历:生产一线术工作—助
工—工程师—引进项目组长—车间主 任—合资中方经理—总经理助理.
3)了解企业发展经历及技术情况,
如果我是总经理助理,我的建议如 下:
一,各公司打破平均主义,实行重 奖轻罚,对努力工作的员工多给奖 励,对能力不足的员工实行轻罚, 而对懒惰的员工进行考察,如果是 长期的懒惰的,可以辞退;
二,培养管理者的人际技能,培养 组织归属感,建设有凝聚力的企业 文化;
王军的困惑团队管理 ppt课件
• 但是,王军发现,他无 法维持与其他销售人员 以前那样亲密无间的关 系,他也不在被邀请参 加销售人员在工作之余 组织的活动。而且,销 售指标的完成情况并未 像计划的那样进行,并 开始出现下降趋势。公 司高层开始对此表示关 切,王军为此常常失眠, 但不知道该如何改变当 前的不利状况。
王军的困惑团队管理
谢谢
王军的困惑团队管理
团队管理
王军的困惑团队管理
案例5 王军的困惑
• 王军是天一汽配制造有限公司的新任销售经理。五年 前,他大学毕业后开始在天一汽配制造有限公司从事 销售工作,他在师傅潘越的指导下,与潘越一起在主 管的销售区域很快创造了一个销售——奇迹销量翻了 一翻。一次,潘越与王军一起参加公司的销售经理和 副经理的竟聘,最后王军意外地被聘任为销售经理, 而潘越仍是一名普通销售员。王军上任后,提出了雄 心勃勃的销售计划,并据此调整了各个销售区域的考 核指标和考核方法。但是,在开会公布时,他遇到了 意想不到的压力——他的师傅潘越认为他定的指标不 切实际,并且带头反对他的销售考核指标,拒绝接受 新任务。王军为了严明纪律,只好将潘越辞退。
王军的困惑团队管理
具体做法:
• 1.开诚布公的和自己的员工 谈谈,总结计划失败的原因, 就自己在决策上的错误向员 工们道歉。
• 2.多和员工沟通,了解他们 的意见,吸取他们好的、有 建设性销售计 划。
王军的困惑团队管理
•
关建得一人经名总 注立统起进常教的 业员一共行与练来 绩工意同双全式说 和们见商向体团, 团的。谈交员队我 队责同,流工领们 的任时力,或导要 发心,求大是。做 展,要获家个要一
王军的困惑团队管理
潘越为何反对王军?
• 我觉得有两方面原因:
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发现问题
于是任命sun为总经理,把分公 于是任命sun为总经理,把分公 司交与Sun打理,在Sun接手1 司交与Sun打理,在Sun接手1个 半月之后,发现公司内部的一些 问题。
纠结的问题
分公司的几个重要部门的经理 L,F,D都是根本不懂行的老板M L,F,D都是根本不懂行的老板M的 亲戚,而且是想来就来,想走就 走。根本不把上班当回事。Sun 走。根本不把上班当回事。Sun 来之后,他们认为sun来这里是 来之后,他们认为sun来这里是 为了分他们的权,因此都很不安, 也很不友善。
1、和公司的HR交谈之后决定 、和公司的HR交谈之后决定 重新进行新的招聘。· 重新进行新的招聘。·正确的对 待文凭与水平的关系,给公司 招来了很多有经验但是没有较 高文凭的专业人员。··大胆的启 高文凭的专业人员。··大胆的启 用了很多公司的年轻人,分解 老员工手上的一些权利。并且 招了2 招了2个文案工作能力较强的行 政人员。(输入新鲜血液)
解决方案--正式开始 解决方案--正式开始
2、裁掉了公司一些在岗位上, 但是不工作的一些人。并且调 走了L。使F 走了L。使F、D正视自己的权 利和职责。(调整公司的老油 条)
解决方案--正式开始 解决方案--正式开始
3 把公司的人员做了相关的员 工培训和管理的业务知识。把 公司中层的管理者进行了工作 轮换和学徒制度的改革。让很 有潜力的年轻骨干去河南物探 院和水文院等正规大公司进行 深造和培训。(内部中层进修)
A manager’s dilemma manager’
管理者的困惑
Sun的简介 Sun的简介
Sun在河南建设 Sun在河南建设 基础有限公司工 作,从事黄河以 北的所有业务。
工作性质
工作性质是做工程基础建设的, 从事:拆迁,测量,工程的降水, 混凝土的灌注,测绘并在房地产 行业也有相关的知识和经验。在 这行工作的时间有11年左右,于 这行工作的时间有11年左右,于 3个月前被亚圣公司挖走。
该行动了— 该行动了—大换血
Sun在某晚的饭局上,问物探院 Sun在某晚的饭局上,问物探院 的院长,院长给Sun说了很多。 的院长,院长给Sun说了很多。 接着大刀阔斧的改革和解决方案 开始了。在和孟的交谈中,得到 了孟的支持。Sun首先给公司来 了孟的支持。Sun首先给公司来 了个大换血。
解决方案--正式开始 解决方案--正式开始
新的公司,新的老板
新公司是从事路桥建设的,附属产业 新公司是从事路桥建设的,附属产业 是房地产。 房地产。 老板孟是个外行,只知道房地产赚钱, 但是内部的操作懂的实在是不多。 比如:向政府怎么要已经规划好的地, 城市规划的进度,小区规划的必要条 件,价格安排,会计预算对于后期新 楼盘开发的规划,小区容积率,户型 的设计,物业管理的安排办法,楼与 楼的日照间距,小区商业区和居民住 宅区划分的依据等等。
应该怎么做?
Sun很着急,召开了几次会议之 Sun很着急,召开了几次会议之 后,发现L,F,D根本不把公司主营 后,发现L,F,D根本不把公司主营 业务当回事,总说风凉话。那几 个大学生实行“软抵抗”,你说 什么我都不和你争辩,但是依然 我行我素。Sun业务能力很强, 我行我素。Sun业务能力很强, 原来也是一个人自己工作。但是 现在有了自己的团队,反而不知 道应该怎么做了?
解决方案--正式开始 解决方案--正式开始
4 对公司人员进行绩效评估, 对上班迟到,早退的现象进行 严肃处理。并把绩效和工资挂 钩,防止迟到早退现象的重复。 (进行绩效评估)
解决方案--正式开始 解决方案--正式开始
5 加强企业文化的树立,方法: 增强内部员工的和谐程度。晚 会,打球,一起旅游等。 美化企业的外在,买花,买 画,买励志的条幅。
公司内部的纠结
另外公司的几个核心技术人员, 每个人手里都有公司刚圈下来的 项目。但也都是刚刚毕业的大学 生,总是迟到,请假,偷懒。更 重要的是,他们还在外面自己私 接项目。而且公司的HR也是孟的 接项目。而且公司的HR也是孟的 外甥女,对于公司的行政工作根 本就不懂也不上心。
症结所在?
公司现在刚刚起步,正是需要人才的 时候,但是几个干的不错的人,现在 纷纷递出了辞呈。Sun问正在向它辞 纷纷递出了辞呈。Sun问正在向它辞 职的R 职的R,R说来公司已经一段时间,但 是觉得好像自己的职业生涯没有方向 和前景。后来问了财务的人,才知道 因为R 因为R的工作业绩一直很好,但是好 久都没有提升,也没有加工资。经过 了几次调查,一直到后来的几次人士 调换,Sun终于知道了症结所在。 调换,Sun终于知道了症结所在。
相信我们在管理学的课程会学到 更多知识。 这回案例很大程度上要感谢在昨 天给我改案例的小绿帽同学。再 次致谢。
O(∩_∩)O谢谢 O(∩_∩)O谢谢