应用文写作-投诉信教学文稿
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Dear sir or madam,
I am writing to inform u that I found that.............. ....unsatisfactory, .......I hope you attacch importance
to this.And help to settle this as soon as possible. Yours sincerely, xxx
(5)Hope you will improve your .....
(6)I hope you will take steps to rectify this stituation soon....
(7)It is high time you took some measure to solve.... (8)I sincerey hope such things will never take
place again. (9)You must rectify this situation,or I will take it
to the court. (10)If you cann't give me a satisfactory solution,I
will complain it to the Consumer Association.
应用文写作-投诉信
Lead-in
Lead-in:tips
对所遇到的困难，恶劣的服务态度，劣质 的产品等提出抗议和改进的建议。
要求：内容有理，批评有节。
投诉原因，叙事客观准确、简洁；语言要 把我把握分寸，不失风度；方案切实可行；
称谓 投诉对象及原因
证明材料 期望的解决途径
留下真实材料以 便取证
称谓 投ຫໍສະໝຸດ Baidu对象及原因 期望的解决途径
表示感谢 附带证明材料
Summar the content of compain
y
letter
说明投诉对象 阐述投诉的具体原因 表达纠正的希望
Sample 1 of complain letter
Dear sir or madam,
I am writing to compain about ..... I trust you will take complaints seriously, and ....if it
Pratical Sentences
(1)I write to show my great anger at your.... (2)I an writing to protest against you..... (3)I am writing to complain about.....
(4)My complaint about your ....is based on the fact that....
Exercises
Writing
Using the sentencs we've learned in this class,pls write a complain letter about the poor baterry quality of your mobile phone.
此课件下载可自行编辑修改，仅供参考！ 感谢您的支持，我们努力做得更好！谢谢
isn't settled properly,I would ask you to give back my money.Or I would complain to the concerned authory.
yours sincerely, xxx
Sample 2 of complain letter
I am writing to inform u that I found that.............. ....unsatisfactory, .......I hope you attacch importance
to this.And help to settle this as soon as possible. Yours sincerely, xxx
(5)Hope you will improve your .....
(6)I hope you will take steps to rectify this stituation soon....
(7)It is high time you took some measure to solve.... (8)I sincerey hope such things will never take
place again. (9)You must rectify this situation,or I will take it
to the court. (10)If you cann't give me a satisfactory solution,I
will complain it to the Consumer Association.
应用文写作-投诉信
Lead-in
Lead-in:tips
对所遇到的困难，恶劣的服务态度，劣质 的产品等提出抗议和改进的建议。
要求：内容有理，批评有节。
投诉原因，叙事客观准确、简洁；语言要 把我把握分寸，不失风度；方案切实可行；
称谓 投诉对象及原因
证明材料 期望的解决途径
留下真实材料以 便取证
称谓 投ຫໍສະໝຸດ Baidu对象及原因 期望的解决途径
表示感谢 附带证明材料
Summar the content of compain
y
letter
说明投诉对象 阐述投诉的具体原因 表达纠正的希望
Sample 1 of complain letter
Dear sir or madam,
I am writing to compain about ..... I trust you will take complaints seriously, and ....if it
Pratical Sentences
(1)I write to show my great anger at your.... (2)I an writing to protest against you..... (3)I am writing to complain about.....
(4)My complaint about your ....is based on the fact that....
Exercises
Writing
Using the sentencs we've learned in this class,pls write a complain letter about the poor baterry quality of your mobile phone.
此课件下载可自行编辑修改，仅供参考！ 感谢您的支持，我们努力做得更好！谢谢
isn't settled properly,I would ask you to give back my money.Or I would complain to the concerned authory.
yours sincerely, xxx
Sample 2 of complain letter