团队内部冲突管理-实用PPT

WHY JOIN GROUPS?
Affiliation (security, belonging, friendship)
Power (reassurance and support) Identity (awareness of personal
identity) Goal accomplishment (the more
6. The quality of decisions made by the team is high, and members share a sense of satisfaction in work accomplished.
TEAMWORK & TEAM-BUILDING ELEMENTS
HOW CAN LEADERS MAKE A TEAM MORE EFFECTIVE?
1. Avoid arguing for your own viewpoint; state it clearly and then listen to others.
2. If the discussion reaches an impasse, look for a new option that is the next best alternative for everyone.
An emotional closeness that exists among the group members, and its success depends on how well the group sticks together and acts as a single unit instead of as a group of individuals.
Formal groups:
deliberately formed by management for the purpose of attaining company goals.
CHARACTERISTICS OF GROUPS
Norms:
A generally agreed-on standard of behavior that every group member is expected to follow.
1. Identify the problem (maybe reframe it).
2. Look for solutions. 3. Choose the best solution. 4. Act. 5. Evaluate. Good communication is the key.
WHAT IF CONFLICTS BECOME HEATED DISCUSSIONS?
MANAGING & NEGOTIATING EFFECTIVE SOLUTIONS
Managers don’t want to deal with these two issues:
Conflict resolution Performance evaluation
Workplace violence usually results from suppressed internal conflict
WORKPLACE REALITIES THAT HINDER CONFLICT
RESOLUTION ATTEMPTS
3. Technical expertise is intimidating to those with less knowledge.
4. People see problems from their own viewpoints rather than the broader organizational perspective.
HOW CAN LEADERS MAKE A TEAM MORE EFFECTIVE?
3. Never change your mind just to avoid an argument. Encourage different opinions among team members.
4. If an agreement comes too quickly, take another look at the issue.
团队内部冲突管理
WHAT IS A GROUP?
A group refers to two or more people who personally interact with each other in order to achieve a common goal.
TYPES OF GROUPS
HIDDEN AGENDA ISSUES
Hidden agendas:
Comprised of attitudes and feelings that an individual brings to the group. Hidden agendas represent what an individual or group wants, instead of what they say they want.
UNDERSTANDING & RESOLVING CONFLICTS
Benefits of Conflict:
Conflict produces change Conflict leads to unity Conflict promotes compromise
CONFLICT RESOLUTION PROCESS
2. The members are competent and knowledgeable in the way they carry out their duties.
TEAMWORK & TEAM-BUILDING ELEMENTS
3. The team is constantly learning and growing; adapting itself to changing requirements and multiple goals.
brainpower, the better)
GROUPTHINK ISSUES
Groupthink:
The tendency of highly cohesive groups to lose their critical evaluative abilities and out of a desire for unanimity, often overlook realistic, meaningful alternatives as attitudes are formed and decisions are made.
CONFLICT RESOLUTIONS
Managers are likely to spend about 30 percent of their time dealing with conflict.
A manager’s goal should not be to eliminate all conflict but to minimize and redirect dysfunctional discord by seeking and applying constructive resolutions.
HOW CAN LEADERS MAKE A TEAM MORE EFFECTIVE?
7. Make sure that every member of the group contributes.
Making the transition to teams means a fundamental shift in power and authority. Managers must get used to being coaches who liberate.
Conformity:
Group pressure forces its members to conform, or comply, with the norms established by the group.
CHARACTERISTICS OF GROUPS
Cohesiveness:
effect on you and whom you can trust.
WORKPLACE REALITIES THAT HINDER CONFLICT
RESOLUTION ATTEMPTS
1. Employees are afraid to criticize their bosses.
2. People are self-protective of their positions and power.
Multiskilling:
Requires team members to learn every job on the team.
Effective teams are built; they don’t just happen.
Team-building efforts focus on how team members relate to each other and how work is completed.
1. Be aware of your feelings. 2. Take a break if your feelings get too hot
to handle. Divert yourself. 3. Count to ten slowly. 4. Consult with someone who has a calming
Informal groups:
arise spontaneously throughout all levels of the company and evolve out of employees’ needs for social interaction, friendship, and status.
HOW TO HANDLE HIDDEN AGENDAS
1. Realize a hidden agenda is a natural part of the group process because people have their own goals and needs.
2. Recognize that a hidden agenda might be present when the group is having difficulty in reaching its goals.
3. Decide how to br来自百度文库ng the hidden agenda to light.
TEAMWORK & TEAM-BUILDING ELEMENTS
1. A team is composed of two or more persons in the company, usually from different departments.
4. Its work is consistently superior in both quality and quantity.
TEAMWORK & TEAM-BUILDING ELEMENTS
5. Problems and conflicts within the team are addressed quickly and professionally.
HOW CAN LEADERS MAKE A TEAM MORE EFFECTIVE?
5. Do not give way to others viewpoints unless you feel they have reasonable merit.
6. Avoid using conflict-reducing tricks to reach agreement, such as majority vote, flipping a coin, or bargaining.