酒店英语考试试卷A卷答案

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酒店英语试卷

酒店英语试卷

题号I II III IV V VI总分复查得分评卷人得分Part I. Match the expressions with their corresponding pictures.(1’×10=10’)1. standard room ( )2. front desk ( )3. triple room ( )4. bellman ( )5. banquet room ( )6. chef ( ) A B7. room card ( ) 8. double room ( )9. conference room ( ) 10. suite ( )C D E FG H I J得分the sentence with the correct sentences given.(2’×4=8’)R: Good afternoon. Room reservation. 1 ?G: Yes. I’d like to know if you have any rooms a vailable for nightsof March 24th?R: 2 ?G: 40 persons.R: 3 ?G: 2 doubles rooms with twin beds.R: One moment please, sir. Yes, we can confirm that for you.G: Now may I ask you please if you have any special rates?R: Yes, 4 ?G: Thank you very much.A.How many persons are there in your party?B. Can you help me?C. We can give you a 15 percent discount.D. May I help you?E. How many rooms would you like?F. May I have your name, please?’×20=40’)Passage 1Restaurant servicesThere are mainly five kinds of restaurant services. They are guerdon service, silver service, plate service, buffet self-catering service and takeaway service. The first three kinds of services are sit-down services and a buffet service can be both a sit-down one and a stand-up one. Takeaway service is usually associated with snake bars and fast food outlets. In gueridon service, the waiter must always be well-trained and skilled for he has to perform such things as filleting, carving and cooking special dishes in front of the guest. In silver service, the food is prepared in the kitchen and brought to the guest’s table on a silver tray. In plate service, the waiter takes the plated meal from the service hotplate and then put the plate on the guest’s table. All that he has to do is to make sure that the correct lid is laid and the necessary accompaniments are available on the table. In buffet service, a guest picks his or her own tray and cutlery from one end of the service table and chooses whatever dish he or she likes.Two forms of meals are distinguished: a la carte and table d'hote. An a la carte meal is ordered course by course from a menu where each item has aseparate price while a table d’hote meal has a fixed price for a complete meal or several courses.1. Which of the following can be a stand-up service?A. gueridon serviceB. silver serviceC. plate serviceD. buffet service2. Why is a takeaway service usually associated with snake bars?A. The food in snake bar is easy to take away.B. People go there by cars.C. Snake bars can be found anywhere.D. Snake bars offerself-catering service.3. What service is it called when the waiter helps to serve your plates?A. the plated mealB. plate serviceC. silver serviceD. the service hotplate4. What meal is it when you can order your dishes separately?A. buffetB. la carteC. table d’hoteD. plate service5. In the context of the passage, available means ________.A. necessaryB. can be gotC. helpfulD. servedPassage 2S erving occurs before, during, and after the meeting.Before the meeting, convention service managers must be concerned with establishing and maintaining a flow of communication among themselves, meeting planners, and other individuals and departments at the convention property.Once a group is booked, guest room reservation information is sent to the group's membership three to six months before the event. There are four reservation systems mainly used for meeting groups: postal reply cards, rooming lists, a city housing bureau and too-free 800 numbers. A large number of meeting attendees are now using fax and e-mail to make their reservations.Service during the meeting consists of a wide array of activities ranging from setting up guestrooms and function rooms to handling emergencies.The hotel's convention service personnel are introduced to meeting planners at a pre-event meeting. The pre-event meeting is generally held a day or two before the start of the event. From that meeting on, the convention service manager will take care of the set-up of meeting rooms and function rooms. Some of the function rooms at ahotel include exhibit halls, ballrooms for banquets, and conference rooms for meetings.Meetings may call for breakfasts, luncheons, dinners with entertainment or dancing. Two other types of food held together with beverage service are refreshment breaks and cocktail receptions with hors d'oeuvres.It is a rare meeting that does not involve audio-visual presentation. The audio-visual equipment used for today's meetings can range from a simple flip chart to a multi-media presentation. A meeting planner should supply a list of all AV needs in advance.Admission of attendees is controlled through registration of delegates. And security in modern hotel is a big problem. There are four critical security periods: move-in, open show hours, closed show hours and move-out.There are a number of other services: printing and duplication, decorations, guest packages, entertainment, telephones, convention hospitality suites, fashion shows, shopping trips, sight-seeing and city tours, etc.Service after the meeting includes such things as paying bills, returning equipment, and evaluating the success or failure of the meeting.6. As the convention service manager, before the meeting one should be concerned with _________.A. sending the reservation informationB. introducing convention service personnel to the meeting plannersC. taking care of the set-up of meeting rooms and function roomsD. a flowing communication7. Nowadays, more and more meeting attendees tend to reserve through ________ .A. mobile phonesB. toll-free 800 numbersC. express deliveryD. e-mail or fax8. During the meeting, the service staff should be responsible to ____________ .A. handle emergenciesB. decorate the exhibition hallsC. call for dinners with entertainment or dancingD. set up meeting rooms9. It is unusual for the modern convention to go without ________________ .A. the simultaneous translation systemB. roving microphonesC. a multi-media presentationD. the audio-visual equipment10. A meeting planner should ______________________ .A. meet the sales personnel at the pre-event meeting.B. take care of the meeting facilitiesC. return the equipmentsD. supply a list of AV needs in advancePassage 3In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone, one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to “Have a nice day” has caught on all over Israel. “Nobody wakes up in the morning and says, ‘Let’s be nicer,’” says Itsik Cohen, director of a consulting firm. “Nothing happens without competition.”Privatization, or the threat of it, is a motivation as well. Monopolies (垄断者) that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls “the revengeful (报复的) consumer.” When the government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, “People wanted revenge for all the years of bad service.” The electric company, whose monopoly may be short-lived, has suddenly mopped requiring users to wait half a day for a repairman. Now, appointments are scheduled to the half-hour. The graceless El Al Airlines, which is already at auction (拍卖), has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, “You can feel the change in the air.” For the first time, praise outnumbers complaints on customer survey sheets.11. It may be inferred from the passage that _______.A. customer service in Israel is now improvingB. wealthy Israeli customers are hard to pleaseC. the tourist industry has brought chain stores to IsraelD. Israeli customers prefer foreign products to domestic ones12. In the author’s view, higher service standards are impossible in Israel ________.A. if customer complaints go unnoticed by the managementB. unless foreign companies are introduced in greater numbersC. if there’s no competition among companiesD. without strict routine training of employees13. If someone in Israel today needs a repairman in case of a power failure, ____ _.A. they can have it fixed in no timeB. it’s no longer necessary to make an app ointmentC. the appointment takes only half a day to makeD. they only have to wait half an hour at most14. The example of El A1 Airlines shows that _______.A. revengeful customers are a threat to the monopoly of enterprisesB. an ad campaign is a way out for enterprises in financial difficultyC. a good slogan has great potential for improving serviceD. staff retraining is essential for better service15. Why did Bezaq’s international branch lose 40% of its market share?A. Because the rates it offered were not competitive enough.B. Because customers were dissatisfied with its past service.C. Because the service offered by its competitors was far better.D. Because it no longer received any support from the governmentPassage 4Find the items equivalent to those given in Chinese in the table below.A ─ Chicken with Cashew NutsB ─ Chicken with BroccoliC ─ Chicken with Fresh MushroomsD ─ Double Sautéed PorkE ─ Sweet and Sour Chicken or PorkF ─ Beef with BroccoliG ─ Shredded Pork with Peking Style H ─ Beef Sautéed Szechuan StyleI ─ Chicken and Shrimp Combination J ─ Vegetable DelightK─ Babe Shrimp with Garlic Sauce L─ Baby Shrimp with Hot Chili SauceM ─ Baby Shrimp with Dried Red Pepper N─ Fried Chicken WingsO ─ Roast Pork with Cabbage P─ Shredded Pork with Garlic Sauce16.()京酱肉丝()鱼香肉丝17.()腰果鸡丁()回锅肉18.()鲜菇鸡()爆双丁(鸡丁和虾仁)19.()素什锦()炸鸡翅20.()白菜叉烧()甜酸肉或鸡得分Part IV. Choose the best Chinese translation for each sentence. (3’×4=12’)1.Would you like a room on the street or on the court?A.你想要一个街上的房间还是庭院上的房间?B.你想要一个临街的房间还是临近挺远的房间?C.你想要一个临街的还是庭院的房间?D.你想要一个房间,临街的还是临近球场的?2.If you have any problems or requests, please don’t hesitate to askus.A.如果您有任何问题,请不要犹豫,问我们。

酒店英语考试试卷A卷(答案)

酒店英语考试试卷A卷(答案)

期末考试《酒店英语》(A 卷)参考答案及评分标准题号一二三四五六总分得分一、选择题(下列各题的备选答案中只有一个选项是正确的,请将正确答案填在答题框内。

每题1分,共10分)得分评卷人题号12345678910答案 D D D A D C B CCC1.Tourism contributes to both ______ of the world's cultural heritage. A. knowledgeB. preservationC. developmentD.B and C2.Resources are a fundamental _______ in the development of tourism. parisonpositionplimentponent3. The Yangtze River is nearly 6300 kilometers in_______ .A. wideB. longC. widthD. length 4.The most important factors for the travel agents to succeed are ______. A.good management and good service B.good officesputer reservations systemsD.fare quotations and ticketing skills5. _______ the temperature, _______ water turns into steam. A. The high, the fastB. Higher, fasterC. The more higher, the fasterD. The higher, the faster6.As China's economy shifts to a more market system, the domestic travel industry will face increasing _____ in a more highly competitive environment.A.changesB.chargesC.challengesD.chances7. Our company is _______ of other makers of spare parts for the airplane.A. in advanceB. aheadC. abreactD. in front8. People on vacation often go to_______ to rest or play or to meet other people.A. major citiesB. airportsC. resortsD. ground transportation9. A hotel's_______comes f rom payments made for the use of its rooms and other facilities.A reservationsB. fileC. incomeD. responsibility10. Local people usually see tourism as ______. A.an opportunity to make a profit B.an opportunity to create jobs C.a cultural and employment factorD.a wealth factor in the economy of their jurisdictions 二、判断题(下列说法正确的请用“T ”表示,错误的请用“F ”表示,请将正确答案填在答题框。

酒店英语-题库带答案

酒店英语-题库带答案

酒店英语-题库带答案1、Half past ten 的中文对应翻译是A、 10点半B、 9点半C、 22点半答案: A2、Mrs. White的中文对应翻译是A、怀特夫人B、怀特小姐C、白色先生答案:3、A、 guest uses ______to dry hair.A. toilet paperB、 hair dryerC、 battery答案:4、我非常抱歉,用英语怎么说?A、I’m sorry very much.B、I’m terribly sorry.C、I’m terribly very sorry.答案: B5、Room Status中VC表示:A、干净的住房/占用房B、干净的空房C、脏的空房答案: B6、Room Status中 VD表示:A、干净的住房/占用房B、干净的空房C、脏的空房答案: C7、客房的DND表示:A、空房B、请勿打扰C、脏房答案: B8、Room Status中 OD 表示:A、干净的住房/占用房B、住客脏房C、脏的空房答案: B9、Room Status OOO中表示:A、干净的住房/占用房B、干净的空房C、维修的坏房答案: C10、Mrs. White的中文对应翻译是A、怀特夫人B、怀特小姐C、白色先生答案: A11、清洁房间的顺序:A、挂牌或口头告知清理房间、VIP、OD、VC、VD、DND、OOOB、 VIP、挂牌或口头告知清理房间、VD、OD、OOO、DNDC、 VIP、VD、挂牌或口头告知清理房间、、OD、OOO、DND答案:12、服务员进客房程序:A、敲门报“Housekeeping”B、按门铃敲门进房C、先报“Housekeeping”后敲门进房D、先按门铃敲门报“Housekeeping”再进房答案:13、答案:14、是在这吃还是带走英语怎么说?A、 to eat here or to go outB、 for here or to go答案: B15、巨无霸的英语A、 Large MacB、 Big MacC、 large hamburger答案: B16、甜筒的英语A、 conesB、 sweet basket答案: A17、Self-ordering kioskA、自动点餐机B、自助卡拉OK答案: A18、酒瓶上的EA、 especialB、 extra答案: A19、酒瓶上的VA、 veryB、 very old答案: A20、x.oA、 extra oldB、 20 years old答案: A21、7月1号用英语怎么说?A、 July the firstB、 June the firstC、 July one答案: A22、主管用英语怎么说?A、 SupervisorB、 CaptainC、 manager答案: A23、请大家在学习时准备一个本子,在本子上记下自己看任务点学习时做的笔记。

《实用酒店英语》考试试题一

《实用酒店英语》考试试题一

《实用酒店英语》考试试题一一、单项选择题1、在酒店中,以下哪个选项的英文缩写是正确的?A. GM -总经理B. PM -部门经理C. ASM -大堂副理D. FOM -前台接待正确答案是:A. GM -总经理。

2、当客人询问房间价格时,以下哪个表达是正确的?A. The rate for a room is $200 per night.B. The price for a room is $200 per night.C. The cost of a room is $200 per night.D. The fee for a room is $200 per night.正确答案是:A. The rate for a room is $200 per night.3、下列哪个词组不是表示“在……之下”的意思?A. under the tableB. under the circumstancesC. under the weatherD. under the sun正确答案是:C. under the weather二、多项选择题1、下列哪些是酒店前台接待常用的英语表达?A. May I help you?B. What can I do for you?C. How may I address you?D. How may I assist you?正确答案是:ABCD。

2、酒店中,下列哪些情况需要使用“Could you please…?”的句型?A.请客人稍等时B.请客人帮忙时C.请客人确认预订时D.请客人开房门时正确答案是:ABC。

三、判断题3、“Check out”是指“结账离开酒店”。

()正确答案是:对。

解释:在酒店中,“Check out”是指客人结账并离开酒店,通常在酒店前台进行。

客人需要出示房卡并支付房费,然后离开酒店。

因此,这个表述是正确的。

一年级期末考试英语试题一、听力部分1、请听录音,选出你听到的单词或短语。

酒店英语笔试试卷参考答案

酒店英语笔试试卷参考答案

《酒店英语》课程试卷笔试参考答案一﹑Translate the following words and phrase into Chinese. (20 points, 1 point each.)1.客房预定2.单人间3.入住登记服务4.行李员5.打字6.收拾,整理7.开夜床服务8.洗衣房,洗衣店9.投诉,抱怨10.中餐厅11.领班12.生的,一成熟13.青蟹14.信用卡15.餐巾16.健身俱乐部17.高尔夫练习场18.跑步机19.国庆节20.美容二、Choose the best answer. (10 points, 1 point each.)1. B2.B3.A4.C5.D6. A7.B8.D9.C 10.A三、Reading Comprehension. (10 points, 2 points each.)1. B2.A3.D4.C5.B四、Put the following English sentences into Chinese. (20 points, 4 points each.)1.我想确认您的预订。

布朗夫妇订了从十月十日至十月十二日共三晚上的标准间,每晚95元。

我是芭芭拉,我们期待您的光临。

2. 很抱歉听到这些。

我们为给您的不便道歉。

3. 如果您有更多的衣服要洗,请把它放在浴室门后的洗衣袋内。

每天早上洗衣工会来取洗衣袋。

4. 很抱歉饭店现在客满了,但是我们能在二十分钟内给您安排座位。

您可以在大堂喝茶如果您喜欢,一旦有座位我们会叫您。

5.我们想品尝中国菜,但了解不多。

你能否给我们一些建议?五、Put the following Chinese sentences into English.(25 points, 5 points each.)1. What kind of room would you like?2. Housekeeping. Good morning, sir. May I clean the room now?3. What time would be convenient for you?4. May I take you order now?/Would you like to order mow?5. How do you want the steak: rare, under done, medium or well done?六、Making a dialogue according to the given situations, you should write down the conversation. (15 points.)(B:Bellman; G:Guest)B:Good evening,sir. Can I show you to your room?G:Yes,please.B: You have two suitcases and one bag. Is that correct?G:Yes,that's right.B: Is there anything breakable in your bag?G:Yes,there is a bottle of X. 0. cognac.B:Could you carry this bag,sirs? I am afraid the contents might break.G:Sure,no problem.B:Thank you,sir. May I have your room number, please?G:Room 1508.B:Thank you,sir. The elevator is this way.(The elevator door opens.)B:After you,sir.G:Thank you.(The elevator stops.)B:Watch your step,sir. And come this way,please.G:This is your room,sir.(Unlocks the door and switches on the Light.)B:May I put your suitcases here?G:Thank you.B:Here is your room key. Is this the correct number of bags?G:Yes,that's all.B:Is there anything else I can do for you,sir?G:No. Everything is fine. Thank you really.B:We are always at your service. Have a nice stay, sir.。

13-14酒店英语试卷

13-14酒店英语试卷

2013-2014学年第一学期酒店英语试卷A系别:——————————班级:——————————姓名:———————————学号:————————————一、单项选择题:(每题1分,共10分)1、 The word “reservation”equals to ()。

A 、service B、book C、investment D、settle the bill2、“double room” is ()。

A 单人间 B标准间(配两张单人床) C双人间(配一张双人床) D三人间3、ID card is ()。

A、登记卡B、房卡C、信用卡D、身份证4、“walk – in guest” means ()。

A、没有提前预定房间的客人B、走着的客人C、走着进来的客人D、入住的客人5、The word“deposit” in our book refers to()。

A、存钱B、押金C、取钱D、维修6、All the words below are used in Laundery Services except().A、shrinkB、mendC、beverageD、stain7、The words below equals to one another except().A、the high seasonB、the busy seasonC、the peak season D. the off season 8、The word “party”in our book refers to ().A、随行人员、聚会B、党C、聚会D、党员9what should the reservation clerk says first when he/she answers the phone? A、Reservatons, may I help you? B、welcome to our hotel.C、please come to our hotelD、please nojoy your stay.10.The word“settle ” in our book refers to()。

酒店英语考试试卷A卷答案

酒店英语考试试卷A卷答案

第 1 页共 4 页期末考试《酒店英语》(A 卷)参考答案及评分标准题号一二三四五六总分得分一、选择题(下列各题的备选答案中只有一个选项是正确的,请将正确答案填在答题框内。

每题1分,共10分)得分评卷人题号 1 2 3 4 5 6 7 8 9 10 答案 D D D A D C B C C C 1.Tourism contributes to both ______ of the world's cultural heritage. A. knowledge B. preservation C. development D.B and C 2.Resources are a fundamental _______ in the development of tourism. parison position pliment ponent 3. The Yangtze River is nearly 6300 kilometers in _______ .A. wide B. long C. width D. length 4.The most important factors for the travel agents to succeed are ______. A.good management and good service B.good offices puter reservations systems D.fare quotations and ticketing skills 5. _______ the temperature, _______ water turns into steam. A. The high, the fast B. Higher, faster C. The more higher, the faster D. The higher, the faster 6.As China's economy shifts to a more market system, the domestic travel industry will face increasing _____ in a more highly competitive environment. A.changes B.charges C.challenges D.chances 7. Our company is _______ of other makers of spare parts for the airplane. A. in advance B. ahead C. abreact D. in front 8. People on vacation often go to_______ to rest or play or to meet other people. A. major cities B. airports C. resorts D. ground transportation 9. A hotel's_______comes f rom payments made for the use of its rooms and other facilities. A reservations B. file C. income D. responsibility 10. Local people usually see tourism as ______. A.an opportunity to make a profit B.an opportunity to create jobs C.a cultural and employment factor D.a wealth factor in the economy of their jurisdictions 二、判断题(下列说法正确的请用“T ”表示,错误的请用“F ”表示,请将正确答案填在答题框。

酒店英语考试试题及答案

酒店英语考试试题及答案

酒店英语考试试题及答案一、听力理解(共20题,每题1分,共20分)1. What is the man's phone number?2. What does the woman want to order?3. Where is the conference room located?4. When does the restaurant open for dinner?5. How long will the hotel hold the reserved room for the guest?6. What is the discount rate for hotel guests at the spa?7. What is the weather like today?8. What time does the airport shuttle leave?9. What is the man's complaint about the room?10. What is the woman's suggestion for the tour?二、单项选择(共20题,每题1分,共20分)11. A: Excuse me, could you please help me with my luggage?B: ______.A. You're welcome!B. No problem!C. I don't think so.12. The hotel offers ______ breakfast every morning for the guests.A. freeB. costlyC. limited13. The receptionist asked the guest ______.A. how long would she stayB. how long she was stayingC. how long she will stay14. A: Could you recommend a good restaurant nearby?B: ______. There are many options within walking distance.A. Sorry, I can't.B. Of course, I can.C. No, I can't.15. The fitness center is located ______ the swimming pool on the third floor.A. aboveB. belowC. beside16. A: Can I borrow a hairdryer?B: I'm sorry, all our hairdryers ______ at the moment.A. are repairingB. are being repairedC. are repaired17. The hotel provides ______ service for guests who need assistance with their luggage.A. conciergeB. housekeepingC. valet18. A: Is the hotel pet-friendly?B: Yes, ______. We allow small pets with an additional fee.A. it isB. they areC. we do19. The hotel offers a ______ of recreational activities, such as tennis and swimming.A. rangeB. choiceC. selection20. A: Excuse me, is there a 24-hour room service in this hotel?B: Yes, the room service is available ______ the clock for your convenience.A. aroundB. acrossC. throughout三、完型填空(共10题,每题1分,共10分)(A)Dear Mr. Smith,I am writing to express my 21 for the wonderful experience I had during my recent stay at your hotel. The excellent 22, comfortable accommodations, and impeccable 23 made my visit truly enjoyable.Firstly, I would like to commend the 24 staff for their exceptional service. They were always attentive and willing to assist with any 25 or concerns I had. Their friendly and professional attitude 26 me feel welcome throughout my stay.Moreover, the room I stayed in was spacious, clean, and well-appointed. The 27 bed ensured a restful sleep, and the modern amenities provided added convenience. I appreciated the attention to detail in maintaining cleanliness and comfort.Lastly, the hotel's dining options exceeded my expectations. The diverse menu offered a wide 28 of dishes, and the food was delicious. The restaurant staff was attentive and provided excellent recommendations.Overall, I am highly impressed with the quality of service and facilities at your hotel. I would not hesitate to 29 it to friends and colleagues who plan to visit the area. Thank you once again for a memorable stay.Yours sincerely,[Your Name]21. A. gratitude B. complaint C. disappointment22. A. ambiance B. accommodations C. amenities23. A. atmosphere B. attitude C. service24. A. reception B. cleaning C. restaurant25. A. questions B. reservations C. complaints26. A. made B. had C. gave27. A. comfortable B. queen-sized C. luxury28. A. assortment B. variety C. range29. A. promote B. recommend C. visit四、阅读理解(共10题,每题2分,共20分)(A)Welcome to Sunlight Resort & Spa!Experience luxury and relaxation at our five-star resort located in the heart of a tropical paradise. With stunning ocean views, world-class dining,and a wide range of amenities, your stay at Sunlight Resort & Spa will be unforgettable.Accommodations:Choose from our spacious and elegantly designed rooms, each equipped with modern amenities such as flat-screen TVs, mini-fridges, and complimentary Wi-Fi. Each room features a private balcony or terrace, providing breathtaking views of the ocean or our lush gardens.Dining:Indulge your taste buds at our on-site restaurants, offering a diverse range of culinary delights. From fresh seafood to international cuisine, there is something to satisfy every palate. Don't forget to try our signature cocktails at the poolside bar!Activities:Take advantage of our world-class facilities and activities during your stay. Unwind at our luxurious spa, enjoy a workout at the fitness center, or relax by our infinity pool. For the more adventurous, we offer snorkeling, kayaking, and guided hiking tours.Events & Conferences:Our resort is also an ideal venue for weddings, conferences, and other events. With state-of-the-art meeting rooms and an experienced event planning team, we ensure that your event is a success.Book your stay today and experience the ultimate in luxury and relaxation. We look forward to welcoming you to Sunlight Resort & Spa!30. What amenities are provided in the resort's rooms?31. What can guests enjoy at the poolside?32. What outdoor activities are available at the resort?33. What special services does the resort offer for events and conferences?34. What is the purpose of the passage?五、写作(共1题,共30分)请你以“我的理想酒店”为题,写一篇80~100词的短文。

酒店工作英语试题及答案

酒店工作英语试题及答案

酒店工作英语试题及答案一、选择题(每题2分,共20分)1. What is the most common way to greet a guest in a hotel?A. HelloB. Good morning/afternoon/eveningC. Hi thereD. Howdy答案:B2. Which of the following is NOT a hotel service?A. Room serviceB. Laundry serviceC. Wake-up callD. Grocery shopping答案:D3. If a guest asks for a late check-out, how should you respond?A. I'm sorry, we don't allow late check-outs.B. Let me check with the manager.C. Sure, no problem.D. That will be an extra charge.答案:B4. What does "front desk" refer to in a hotel?A. The place where guests check in and outB. The main entrance of the hotelC. The dining areaD. The reception area for VIP guests答案:A5. What is the meaning of "check-in" in a hotel context?A. To pay the billB. To register and receive a room keyC. To leave the hotelD. To request a room change答案:B6. Which of the following is a common courtesy in hotel service?A. Ignoring the guest's requestsB. Keeping a professional appearanceC. Interrupting the guest's conversationD. Using slang language with guests答案:B7. What should you do if a guest complains about the room temperature?A. Tell them to adjust it themselves.B. Apologize and offer to check the thermostat.C. Ignore the complaint.D. Charge them for a room change.答案:B8. What does "Do Not Disturb" sign mean when placed on a hotel room door?A. The guest is not in the room.B. The guest does not want to be disturbed.C. The room is under maintenance.D. The room is available for cleaning.答案:B9. What is the purpose of a "housekeeping" department in a hotel?A. To manage the hotel's budgetB. To clean and maintain guest roomsC. To handle guest complaintsD. To organize hotel events答案:B10. Which of the following is a benefit of being a hotel employee?A. Free accommodationB. Flexible working hoursC. Opportunity to meet new peopleD. Access to all hotel facilities答案:C二、填空题(每题1分,共10分)11. When a guest checks in, you should ask for their _______.答案:identification12. The term "suite" usually refers to a larger room with a separate _______ area.答案:living13. In a hotel, "concierge" is a person who provides _______ and local information.答案:information14. If a guest leaves without checking out, it is called_______.答案:walk-out15. The phrase "room rate" refers to the _______ for staying in a hotel room.答案:cost16. A "continental breakfast" typically includes _______, coffee, and juice.答案:pastries17. The "mini-bar" in a hotel room is a small refrigerator containing _______ and drinks.答案:snacks18. A "non-smoking" room is a room where _______ is not allowed.答案:smoking19. The "lobby" is the area in a hotel where guests can_______ and wait.答案:sit20. "Banquet" services in a hotel are often used for _______ and large gatherings.答案:events三、简答题(每题5分,共30分)21. What are the basic qualities of a hotel receptionist?答案:A hotel receptionist should have excellent communication skills, be polite and professional, have good knowledge of the hotel's services, and be able to handleguest inquiries efficiently.22. Explain the difference between a "single" and a "double" room in a hotel.答案:A single room is designed for one person andtypically has one bed. A double room is intended for two people and usually has either a double bed or two single beds.23. What is the role of a hotel's "bellman"?答案:A bellman assists guests with their luggage,provides directions, and may also help with other requests such as calling a taxi or giving information about the local area.24. Describe the importance of maintaining。

酒店管理英语考试题目及答案-大学英语考试

酒店管理英语考试题目及答案-大学英语考试

1)front office department 前厅部45)baby sitting service 托婴服务2)single room 单间 46)baby cot 婴儿床3)deposit 押金 47)pillow 枕头4)breakfast voucher 早餐券 48)quilt 被子5)foreign exchange 外汇兑换 49)room service 送餐服务6)exchange memo 兑换水单 50)door knob menu 门挂菜单7)exchange limit 兑换限额 51)bacon 熏肉8)bellboy 行李员 52)American breakfast 美食早餐9)baggage tag 行李牌 53)resident coach 常驻教练10)elevator 电梯 54)fitness center 健身中心11)backpack 背包 55)Logging machine 跑步机12)operator 接线员 56)hair salon 美发厅13)general switchboard 总机 57)hairdresser 美发师14)collect call 对方付费电话 58)hair care 头发护理15)IDD 国际长途直拨 59)manicure 修指甲16)check out 结账退房 60)dry sauna 干蒸桑拿17)receipt 发票 61)sauna pair 桑拿桶18)credit card 信用卡 62)face towel 毛巾19)personal check 个人支票 63)swimmer’s poll 深水泳池20)welcome tea 欢迎茶 64)shallow area 浅水区21)peep hole 猫眼 65)life guard 救生员22)luggage rack 行李架 66)free style 自由泳23)water boiler 电水壶 67)swimming suit 游泳池24)emergency exit 安全出口 68)shopping arcade 购物长廊25)headache 头痛 69)diamond ring 钻石戒指26)pain killer 止痛药 70)chain bracelet 手链27)sleeping pill 安眠药 71)V neck V领28)vacuum 吸尘器 72)Ink landscape 水墨山水画29)overnight staff 夜班服务员 73)conference 会议厅30)DND sign 请勿打扰标志 74)standing lectern 立式讲台31)tissues holder 纸巾盒 75) wireless mike 无线麦克风32)hair dryer 电吹风33)comb 梳子 76)headset 耳机34)bathrobe 浴袍 77)swimming trunks 游泳裤35)bath mat 地巾 78)receptionist 前台接待36)sewing bag 针线包 79)projector 投影仪37)laundry bag 洗衣袋38)ironing 熨烫39)dry-clean 干洗服务40)necktie 领带41)scarf 围巾42)maintenance service 维修服务43)leaking 漏水44) stuck 卡住的1)恐怕单间都定完了,换个大床间怎么样?I’m afraid that single rooms are fully booked, how about a double room instead2)您打算呆多久?how long would you plan to stay3)请填写登记表?could you fill in the registration form4)请先付1000元做定金。

酒店英语高级试题及答案

酒店英语高级试题及答案

酒店英语高级试题及答案一、词汇题1. The guests at the hotel are usually referred to as ______.A. employeesB. residentsC. guestsD. visitors答案:C2. If you need to inform the front desk that you are leaving the hotel, you would say, "I am ______."A. checking inB. checking outC. checking upD. checking over答案:B3. The term for the person who cleans the hotel rooms is a/an ______.A. receptionistB. housekeeperC. conciergeD. bellman答案:B二、阅读理解Read the following passage and answer the questions.Passage:The Grand Hotel is renowned for its exceptional service and luxurious accommodations. Guests are greeted with a warm welcome and are provided with a variety of amenities, including a fitness center, spa, and multiple dining options. The hotel also offers a complimentary shuttle service to the airport.Questions:4. What is the Grand Hotel famous for?A. Its locationB. Its service and accommodationsC. Its architectureD. Its history答案:B5. What amenities does the Grand Hotel provide?A. A fitness center and spaB. Dining options onlyC. A shuttle service to the airportD. All of the above答案:D6. What service is complimentary at the Grand Hotel?A. The fitness centerB. The spaC. The dining optionsD. The shuttle service to the airport答案:D三、完形填空Choose the most appropriate word to complete the sentences.The concierge at the hotel is always ready to assist guests with their ______ needs, such as making restaurant reservations or arranging transportation.A. personalB. professionalC. generalD. specific答案:AGuests can enjoy a variety of ______ services, ensuring a comfortable and pleasant stay.A. leisureB. businessC. conciergeD. housekeeping答案:C四、翻译题Translate the following sentences into English.7. 酒店提供24小时客房服务。

酒店英语的期末试题及答案

酒店英语的期末试题及答案

酒店英语的期末试题及答案一、选择题(共25题,每题2分,共50分)1. What does the acronym "OTA" stand for in the hotel industry?A. Online Travel AgencyB. Original Travel AgreementC. Outstanding Tourism AssociationD. Onsite Training Academy答案:A2. Which of the following is NOT a typical duty of a concierge in a hotel?A. Assisting guests with travel arrangementsB. Handling luggage for guestsC. Managing hotel reservationsD. Preparing meals for guests答案:D3. What does the term "turn-down service" mean in the hotel industry?A. Introducing new guests to the hotel facilitiesB. Handling complaints and resolving issues for guestsC. Cleaning and tidying up the guest room in the eveningD. Providing additional services such as spa treatments答案:C4. Which department is responsible for handling guest check-ins and check-outs?A. HousekeepingB. Front OfficeC. Food and BeverageD. Engineering答案:B5. What does the acronym "RevPAR" stand for in the hotel industry?A. Revenue Per Available RoomB. Room Value Assessment ReportC. Reservation and Payment SystemD. Repairs and Maintenance答案:A二、填空题(共10题,每题3分,共30分)1. The process of preparing and setting up the guest rooms for new arrivals is called ________.答案:rooming2. The act of reserving a hotel room in advance is known as ________.答案:booking3. A person who travels for pleasure or leisure is called a ________.答案:tourist4. The department responsible for providing food and beverages to the guests is the ________ department.答案:Food and Beverage5. The document given to guests at check-in, containing important information about the hotel and its services, is called a ________.答案:welcome letter三、简答题(共5题,每题10分,共50分)1. Describe the typical responsibilities of a hotel front desk agent.答案:A hotel front desk agent is responsible for greeting and assisting guests during check-in and check-out, answering phone calls and inquiries, making and modifying reservations, providing information about hotel facilities and services, handling guest complaints and resolving issues, and ensuring a smooth and efficient operation of the front desk.2. Explain the concept of "yield management" in the hotel industry.答案:Yield management refers to the practice of optimizing revenue and maximizing room occupancy by adjusting room rates based on demand and availability. Hotels use various strategies to effectively manage roomrates, such as offering discounted rates during low-demand periods and increasing rates during high-demand periods. The goal is to achieve the highest possible revenue from each available room.3. What are some key differences between a full-service hotel and a limited-service hotel?答案:A full-service hotel offers a wide range of amenities and services, including multiple restaurants, room service, a fitness center, spa facilities, concierge services, and meeting/event spaces. It provides a more luxurious and comprehensive guest experience. In contrast, a limited-service hotel typically offers fewer amenities and services. It may have a basic restaurant or breakfast area, but generally does not offer room service or extensive on-site facilities. Limited-service hotels are often more budget-friendly and cater to guests seeking simple accommodations.4. What is the purpose of a hotel "night audit"?答案:The night audit is a process that reconciles the hotel's daily financial transactions and prepares the necessary reports for management and accounting purposes. It typically takes place during the late evening or early morning when guest activities are minimal. The night audit ensures the accuracy of guest charges, verifies room revenue, accounts for cash and credit card transactions, and generates reports on occupancy rates, revenue, and other financial data.5. Discuss the significance of effective communication in the hotel industry.答案:Effective communication is essential in the hotel industry as it plays a crucial role in delivering quality service and ensuring guest satisfaction. Clear and concise communication is necessary between hotel staff members to coordinate tasks, address guest requests, and resolve issues promptly. It is also vital for effective communication between hotel staff and guests, allowing for accurate understanding of guest needs and expectations. Good communication skills contribute to a positive guest experience, efficient operations, and a cohesive work environment.四、案例题(共2题,每题20分,共40分)Case 1:Imagine you are a hotel manager and a guest has approached you with a complaint about the air conditioning in their room not working properly. How would you handle the situation? Provide a step-by-step approach, including communication with the guest and appropriate actions to resolve the issue.答案:1. Listen attentively to the guest's complaint and show empathy towards their inconvenience.2. Apologize genuinely for the inconvenience caused and assure the guest that their concern will be addressed promptly.3. Communicate with the engineering department to investigate and resolve the issue with the air conditioning.4. Offer immediate alternatives, such as relocating the guest to another room with working air conditioning or providing a temporary fan to alleviate the discomfort.5. Follow up with the guest to ensure that the issue has been resolved to their satisfaction.6. Take note of the complaint and discuss it with the engineering department to prevent similar issues in the future.Case 2:As a hotel front desk agent, you receive a call from a guest who wants to extend their stay for two additional nights but mentions that they found a lower rate online. How would you handle this situation and ensure guest satisfaction?答案:1. Thank the guest for their interest in extending their stay and inquire about the lower rate they found online.2. Politely acknowledge the lower rate they have seen and express your willingness to match or beat that rate.3. Check the hotel's rate flexibility and determine if it is possible to offera lower rate without breaching any policies or agreements.4. If it is within your authority, offer the guest a discounted rate that is equal to or better than the rate they found online.5. If you do not have the authority to adjust rates, promptly escalate the issue to a supervisor or revenue manager who can make a decision.6. Throughout the conversation, demonstrate excellent customer service, actively listen to the guest's needs, and ensure they feel valued and appreciated for choosing the hotel.总结:酒店英语的期末试题及答案提供了一系列与酒店业相关的选择题、填空题、简答题和案例题,探讨了酒店行业的基本概念、职责、管理和沟通等方面知识。

英语订酒店测试题及答案

英语订酒店测试题及答案

英语订酒店测试题及答案一、选择题(每题2分,共20分)1. 当你想要预订酒店时,以下哪个短语是正确的?A. Book a hotelB. Order a hotelC. Purchase a hotelD. Buy a hotel2. 如果你想要确认预订,应该使用以下哪个短语?A. Confirm the bookingB. Confirm the purchaseC. Confirm the orderD. Confirm the reservation3. 当你询问酒店是否提供早餐时,应该问:A. Does the hotel offer breakfast?B. Is breakfast included?C. Do you have breakfast?D. Can I have breakfast?4. 如果你想要取消酒店预订,你应该说:A. I want to cancel my booking.B. I want to return my booking.C. I want to change my booking.D. I want to modify my booking.5. 当你询问酒店的房间价格时,应该问:A. How much is the room?B. What's the price of the room?C. What does the room cost?D. All of the above6. 如果你想要询问酒店的地址,应该问:A. What's the hotel's address?B. Where is the hotel located?C. Can you tell me the hotel's location?D. All of the above7. 当你想要延长住宿时间时,你应该说:A. I'd like to extend my stay.B. I want to stay longer.C. I need to prolong my visit.D. I wish to stay a bit more.8. 如果你想要询问酒店是否有免费Wi-Fi,应该问:A. Does the hotel have free Wi-Fi?B. Is there Wi-Fi available?C. Can I get Wi-Fi for free?D. All of the above9. 当你想要询问酒店是否允许宠物进入时,应该问:A. Is it possible to bring pets to the hotel?B. Can I bring my pet with me?C. Are pets allowed in the hotel?D. All of the above10. 如果你想要询问酒店的退房时间,应该问:A. What time is the check-out?B. When should I check out?C. What's the time for check-out?D. All of the above二、填空题(每空1分,共10分)11. 当你到达酒店时,前台工作人员可能会问你:"May I have your _______ to check in?" (身份证件)答案:ID12. 如果你想要提前预订酒店,你可以说:"I'd like to _______ a room for the night of July 10th." (预订)答案:book13. 酒店可能会提供不同类型的房间,例如:"Do you prefer a_______ room or a suite?" (单间)答案:single14. 如果你想要询问酒店是否有游泳池,你可以问:"Does the hotel have a _______?" (游泳池)答案:swimming pool15. 如果你想要询问酒店是否提供机场接送服务,你可以问:"Does the hotel offer _______ service?" (接送)答案:shuttle三、简答题(每题5分,共20分)16. 描述一下你如何在网上预订酒店的步骤。

酒店专业英语试题及答案

酒店专业英语试题及答案

酒店专业英语试题及答案一、选择题(每题2分,共20分)1. What is the most important quality for a hotel receptionist?A. Good memoryB. Excellent communication skillsC. Strong sense of directionD. Fast typing speed答案:B2. Which of the following is not a standard service provided by a luxury hotel?A. Room serviceB. Concierge serviceC. Laundry serviceD. Self-service laundry答案:D3. What does "check-in" mean in the context of a hotel?A. To leave the hotelB. To enter the hotelC. To pay for the roomD. To register and receive the room key答案:D4. Which department in a hotel is responsible for cleaning rooms?A. Front OfficeB. HousekeepingC. Food and BeverageD. Security答案:B5. What is the term used for a hotel room that is available for immediate occupancy?A. VacantB. OccupiedC. Out of orderD. Under renovation答案:A6. What is the standard way to address a guest in a formal hotel setting?A. By their first nameB. By their last nameC. By their title and last nameD. By their room number答案:C7. Which of the following is not a common amenity found in hotel rooms?A. TelevisionB. MinibarC. Swimming poolD. Safe答案:C8. What is the term for a hotel employee who assists guests with luggage and directions?A. ConciergeB. PorterC. ValetD. Bellman答案:D9. What does "no-show" refer to in the hotel industry?A. A guest who checks out earlyB. A guest who arrives lateC. A guest who does not arrive at allD. A guest who stays longer than expected答案:C10. Which of the following is not a type of hotel room?A. SingleB. DoubleC. TripleD. Quadruple答案:D二、填空题(每题1分,共10分)1. The front desk of a hotel is often referred to as the_______.答案:Front Office2. When a guest checks out, the hotel staff should _______ the room to ensure there are no damages or missing items.答案:inspect3. A hotel's _______ department is responsible for managing the hotel's finances and budget.答案:Finance4. A _______ is a type of room that can accommodate more than two guests.答案:Suite5. The _______ is the person in charge of the hotel's daily operations and is responsible for overseeing all departments. 答案:General Manager6. A hotel's _______ service is available to assist guests with making reservations and providing local information.答案:Concierge7. The _______ is the area in a hotel where guests can enjoya meal or a drink.答案:Restaurant8. A _______ is a type of room that includes a separateliving area and bedroom.答案:Junior Suite9. The _______ is the process of cleaning and preparing aroom for the next guest after a current guest has checked out. 答案:Turnover10. A _______ is a type of room that includes a kitchenette and is suitable for longer stays.答案:Studio三、简答题(每题5分,共30分)1. Explain the role of a hotel receptionist.答案:A hotel receptionist is responsible for greeting guests, checking them in and out, handling reservations, andproviding information about the hotel's services andfacilities. They also address guest inquiries and complaints, ensuring a pleasant stay for all guests.2. What are the main responsibilities of a hotel housekeeper? 答案:A hotel housekeeper is responsible for cleaning and maintaining guest rooms, ensuring they are tidy and well-stocked with amenities. They also change linens, clean bathrooms, and perform minor repairs or report larger issuesto maintenance staff.3. Describe the purpose of a hotel concierge.答案:A hotel concierge provides personalized services to guests, such as making restaurant reservations, arranging transportation, and offering local recommendations. They aimto enhance the guest experience by assisting with various needs and requests.4. What is the significance of a hotel's location in attracting guests?答案:The location of a hotel is significant in attracting guests as it can influence accessibility to tourist attractions, business centers, and transportation hubs. A convenient location can increase the hotel's appeal and contribute to guest satisfaction.5. How does a hotel maintain a high standard of cleanliness? 答案:A hotel maintains a high standard of cleanliness through regular room cleaning, use of professional cleaning equipment and products, staff training on hygiene practices, and regular inspections to ensure standards are met.6. What are。

饭店英语A答案

饭店英语A答案

题号一二三四五六七总分得分1: Match the expression on the left with the best meaning on the right. 找出下列各词的意义。

(1*20)1.d Reserve a. able to be used2.c Rate b. to tell sb. that a possible arrangement, date, time etc. is now definite3.e Guarantee c. a fixed standard room charge or payment4.a Available d. to arrange for a place in a hotel, restaurant, plane etc. to be kept for sb.5.b Confirm e. to promise to pay for the room even if it is not used6.b Claim a. information7.d Postal service b. to take something that belongs to you8.e Respectively c. cause physical harm to something or to part of someone’s body9.c Damage d. the public service for carrying letters, parcels etc10.a Info e. each separately in the order mentioned11.c Transfer a. examine in order to learn whether something is correct12.d Charge b. cross out; say that something already arranged or decided upon will not bedone, will not take place, etc.13.b Cancel c. change position, move14.e Passport d. ask as a price, ask in payment15.a Check e. government document to be carried by a traveler abroad, giving personalparticulars.16. e Reserve a. (of a seat, space) not being used or occupied17. a Vacant b. a comfortable room for sitting in, having a drink in the hotel18. c Full c. be fully occupied; be filled completely19. b Lounge d. a place where meals are sold and eaten20. d Restaurant e. to book in advance; to keep for special purpose2: Complete the following with words or expressions from the dialogues. 用所学到的词汇或短语完成下列句子。

酒店英语考试试题及答案

酒店英语考试试题及答案

酒店英语考试试题及答案一、选择题(每题2分,共20分)1. What is the most common way to greet a guest in a hotel?A) HelloB) GoodbyeC) Good morning/afternoon/eveningD) How do you do2. Which of the following is NOT a hotel service?A) Room serviceB) Laundry serviceC) Wake-up callD) Car rental3. What does "check-in" mean in a hotel context?A) To leave the hotelB) To enter the hotelC) To pay the billD) To register for a room4. If a guest wants to request a late check-out, what should they say?A) "I'd like to check-out late."B) "I'd like to check-in late."C) "I'd like to stay an extra night."D) "I'd like to extend my stay."5. What is the meaning of "front desk" in a hotel?A) The place where guests registerB) The place where guests have breakfastC) The place where guests can buy souvenirsD) The place where guests can relax6. Which phrase is used to ask for a room with a sea view?A) "I'd like a room with a garden view."B) "I'd like a room with a city view."C) "I'd like a room with a mountain view."D) "I'd like a room with an ocean view."7. What does "housekeeping" refer to in a hotel?A) The department that cleans the roomsB) The department that manages the hotelC) The department that provides food and drinkD) The department that handles reservations8. If a guest needs to cancel a reservation, what should they do?A) Call the front deskB) Go to the front deskC) Email the hotelD) All of the above9. What is the meaning of "complimentary" in a hotel?A) Paid forB) Free of chargeC) DiscountedD) Exclusive10. Which of the following is a common complaint from a hotelguest?A) The room is too hotB) The room is too coldC) The room is too noisyD) All of the above二、填空题(每空1分,共10分)1. When a guest checks in, they usually need to provide their _______.2. The _______ is responsible for managing the hotel's daily operations.3. A _______ is a person who cleans and maintains the hotel rooms.4. If a guest wants to make a reservation, they can call the hotel's _______.5. The _______ is the place where guests can have meals.6. A _______ room is one that is free of charge for the guests.7. The _______ is a service that helps guests with their luggage.8. A _______ is a person who works at the front desk and assists guests.9. The _______ is the process of paying for the hotel stay and leaving the hotel.10. A _______ is a service that provides transportation for guests.三、简答题(每题5分,共20分)1. What are the basic steps for a guest to check-in at a hotel?2. Describe the role of a concierge in a hotel.3. Explain the difference between a single room and a double room.4. What are some common amenities provided by hotels?四、翻译题(每题5分,共15分)1. 请将以下句子翻译成英文:客房服务包括送餐、洗衣和熨烫服务。

宾馆餐饮部英语考试卷

宾馆餐饮部英语考试卷

一、将下列中文翻译成英文(每空5分,共60分)
餐刀 knife 餐叉fork 餐巾napkin 筷子chopsticks 玻璃杯glass 鱼fish 鸡肉chicken 牛肉beef
西瓜water melon 水果fruit 啤酒beer 冰块ice
二、将下列句子翻译成英文(每题10分,共40分)
1、您好,欢迎光临。

Welcome to our restaurant.
2、早上好,先生。

Good morning,sir.
3、请坐!
Sit down,please!
4、请问几位?
How many people are there in your party?
一、将下列中文翻译成英文(每空5分,共60分)
勺子spoon 筷架chopsticks rest 米醋vinegar 糖sugar 水water 咖啡coffee 猪肉pork 香蕉banana
茶水tea 梨pear 橙汁orange juice 盐salt
二、将下列句子翻译成英文(每题10分,共40分)
1、我可以为您效劳吗?
Can I help you?
2、晚上好,先生。

Good evening,sir.
3、请这边走!
This way,please!
4、请问喝什么酒水?
What would you like to drink?。

酒店英语考试试卷A卷答案

酒店英语考试试卷A卷答案

酒店英语考试试卷A卷答案酒店英语考试试卷A卷一、选择题1.下列哪个词正确地表达了“从现在开始”的意思? A. from now onB. at nowC. at onceD. at before2.当客人在前台办理入住时,我们应该说哪个句子来表达“欢迎光临”的意思? A. Good day! B. Hello! C. Welcome! D. How are you?3.以下哪个词在酒店英语中通常用来表示“毛巾”的意思? A. towelB. bedsheetC. pillowD. blanket4.当客人需要额外的枕头或毯子时,我们应该说哪个句子来表达这个意思? A. Please let me know if you need extra pillows or blankets. B. May I have an extra pillow or blanket? C. Here is an extra pillow or blanket for you. D. There are extra pillows or blankets in the room.5.下列哪个短语正确地表达了“非常感谢”的意思? A. thanks a lotB. many thanksC. thank you very muchD. very thanks二、填空题6.酒店前台需要和客人保持礼貌和专业,因此我们通常使用_______和_______的语气和客人沟通。

7.当客人在酒店内迷路时,我们应该说哪个句子来帮助他们找到目的地? Sorry to trouble you, but do you know how to get to the dining area? It's located on the first floor.8.当客人离开酒店时,我们应该说哪个句子来表达“祝您旅途愉快”的意思? Have a pleasant journey!9.酒店房间内通常包含哪些物品?请列举至少三个。

酒店英语A卷

酒店英语A卷

Ⅰ Words and phrases.1. home away from home2. room reservation3. receptionist4. arrival date5. deluxe suite6. Roast Beijing Duck7. bell service 8. concierge9. registration form 10. still wine11. 房卡 12. 汇率13. 做晚床 14. 请勿打扰15. 行李员Ⅱ Match the jobs in Column A with the departments in Column B.Ⅲ Cloze.R- Reservationist C- ClientR: Reception. May I help you?C: I ’d like to book a single room 1 shower for Mr. George Smith. He plans to arrive on the 20th this month.R: How long will he be 2 ?C: I don ’t know, but it could be anything from seven to ten daysR: Then we can only confirm a room from the 20th to the 27th. We won ’t 3guaranteehim a room 4 t he 27th.C: What 5 there isn’t any room then?R: 6 , sir. We can either put him on a 7 list or find him a room in a8 hotel. C: Fine. How much do you9 a single room with breakfast?R: It’s 500 yuan RMB10 one night. How will he be paying, sir?C: His company will cover all the expense for him and will send you a check right away.R: Thank you, sir.C: Thank you. Goodbye.1. A. for B. with C. of D. have2. A. stay B. staying C. be stayed D. be arriving3. A. can B. to be able C. be able to D. need to4. A. until B. after C. before D. since5. A. if B. when C. while D. as6. A. Thank you B. Don’t worry C. Yes D. No problem7. A. waiting B. arrival C. wine D. drink8. A. other B. good C. find D. nearby9. A. charge for B. pay for C. ask for D. change to10. A. at B. for C. to D. eachⅣAnswer the following questions correctly.1. How to greet a man, a woman, a couple or a party of men and women?2. How to find out the guest’s name?3. How to ask the guest to fill in the registration form?4. How to get the guests’ passports?5. What to say when the room attendant knocks at the guestroom door?ⅤSay the following in a more courteous way.1. What is your name?2. We can’t arrange any room for you since the hotel is full.3. Don’t you remember I’ve already told you how to use the minijar?4. That’s not my department. Just contact the reception.5. The button came off before we received your dress. It’s not our fault.6. It’s far away. Just take a taxi. You can afford it.7. Not feeling well? Go to the hospital next to our hotel.8. Thank you very much. But we can’t take tips.9. The bathtub looks clean to me.10. Don’t you see I’m busy cleaning this room?ⅥComplete the following dialog.Bell Captain(B): Good morning. Concierge. May I help you?Guest(G): I’ve been waiting in my room for nearly half an hour. But one piece of my baggage hasn’t been sent up yet. What’s the matter?B:. Could you?G: I am Jack Simon. I am in Room 1603.B:? G: It’s a big black leather suitcase.B:? G: Sure. Every piece of my baggage has at least one tag.B: Don’t worry, Mr. Simon. It’s possible thatand sent it up to your room as soon as possible.G: Well, that’s the least you should do.B: I’m sorry to have caused you so much trouble. I assure you it will never happen again.ⅦTranslate the following sentences.1. Witz Hotel.(宾馆订房部。

酒店英语试卷

酒店英语试卷

新民师范学院酒店英语试卷A酒店管理二年13-14学年上学期题号I II III IV V VI 总分复查得分评卷人得分Part I. Match the expressions with their corresponding pictures.(1’×10=10’) 1. standard room ( ) 2. front desk ( )3. triple room ( )4. bellman ( )5. banquet room ( )6. chef ( ) A B7. room card ( )8. double room ( )9. conference room ( ) 10. suite ( )C D E FG H I J得分Part II. Complete the sentence with the correct sentences given. (2’×4=8’)R: Good afternoon. Room reservation. 1 ?G: Yes. I’d like to know if you have any rooms available for nights of March 24th? R: 2 ?G: 40 persons.R: 3 ?G: 2 doubles rooms with twin beds.R: One moment please, sir. Yes, we can confirm that for you.G: Now may I ask you please if you have any special rates?R: Yes, 4 ?G: Thank you very much.A.How many persons are there in your party?B. Can you help me?C. We can give you a 15 percent discount.D. May I help you?E. How many rooms would you like?F. May I have your name, please?’×20=40’)Passage 1Restaurant servicesThere are mainly five kinds of restaurant services. They are guerdon service, silver service, plate service, buffet self-catering service and takeaway service. The first three kinds of services are sit-down services and a buffet service can be both a sit-down one and a stand-up one. Takeaway service is usually associated with snake bars and fast food outlets. In gueridon service, the waiter must always be well-trained and skilled for he has to perform such things as filleting, carving and cooking special dishes in front of the guest. In silver service, the food is prepared in the kitchen and brought to the guest’s table on a silver tray. In plate service, the waiter takes the pl ated meal from the service hotplate and then put the plate on the guest’s table. All that he has to do is to make sure that the correct lid is laid and the necessary accompaniments are available on the table. In buffet service, a guest picks his or her own tray and cutlery from one end of the service table and chooses whatever dish he or she likes.Two forms of meals are distinguished: a la carte and table d'hote. An a la carte meal is ordered course by course from a menu where each item has a separate price while a table d’hote meal has a fixed price for a complete meal or several courses.1. Which of the following can be a stand-up service?A. gueridon serviceB. silver serviceC. plate serviceD. buffet service2. Why is a takeaway service usually associated with snake bars?A. The food in snake bar is easy to take away.B. People go there by cars.C. Snake bars can be found anywhere.D. Snake bars offer self-catering service.3. What service is it called when the waiter helps to serve your plates?A. the plated mealB. plate serviceC. silver serviceD. the service hotplate4. What meal is it when you can order your dishes separately?A. buffetB. la carteC. table d’hoteD. plate service5. In the context of the passage, available means ________.A. necessaryB. can be gotC. helpfulD. servedPassage 2S erving occurs before, during, and after the meeting.Before the meeting, convention service managers must be concerned with establishing and maintaining a flow of communication among themselves, meeting planners, and other individuals and departments at the convention property.Once a group is booked, guest room reservation information is sent to the group's membership three to six months before the event. There are four reservation systems mainly used for meeting groups: postal reply cards, rooming lists, a city housing bureau and too-free 800 numbers. A large number of meeting attendees are now using fax and e-mail to make their reservations.Service during the meeting consists of a wide array of activities ranging from setting up guestrooms and function rooms to handling emergencies.The hotel's convention service personnel are introduced to meeting planners at a pre-event meeting. The pre-event meeting is generally held a day or two before the start of the event. From that meeting on, the convention service manager will take care of the set-up of meeting rooms and function rooms. Some of the function rooms at a hotel include exhibit halls, ballrooms for banquets, and conference rooms for meetings.Meetings may call for breakfasts, luncheons, dinners with entertainment or dancing. Two other types of food held together with beverage service are refreshment breaks and cocktail receptions with hors d'oeuvres.It is a rare meeting that does not involve audio-visual presentation. The audio-visual equipment used for today's meetings can range from a simple flip chart to a multi-media presentation. A meeting planner should supply a list of all AV needs in advance.Admission of attendees is controlled through registration of delegates. And security in modern hotel is a big problem. There are four critical security periods: move-in, open show hours, closed show hours and move-out.There are a number of other services: printing and duplication, decorations, guest packages, entertainment, telephones, convention hospitality suites, fashion shows, shopping trips, sight-seeing and city tours, etc.Service after the meeting includes such things as paying bills, returning equipment, and evaluating the success or failure of the meeting.6. As the convention service manager, before the meeting one should be concerned with _________.A. sending the reservation informationB. introducing convention service personnel to the meeting plannersC. taking care of the set-up of meeting rooms and function roomsD. a flowing communication7. Nowadays, more and more meeting attendees tend to reserve through ________ .A. mobile phonesB. toll-free 800 numbersC. express deliveryD. e-mail or fax8. During the meeting, the service staff should be responsible to ____________ .A. handle emergenciesB. decorate the exhibition hallsC. call for dinners with entertainment or dancingD. set up meeting rooms9. It is unusual for the modern convention to go without ________________ .A. the simultaneous translation systemB. roving microphonesC. a multi-media presentationD. the audio-visual equipment10. A meeting planner should ______________________ .A. meet the sales personnel at the pre-event meeting.B. take care of the meeting facilitiesC. return the equipmentsD. supply a list of A V needs in advancePassage 3In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone, one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to “Have a nice day” has caught on all over Israel. “Nobody wakes up in the morning and says, ‘Let’s be nicer,’” say s Itsik Cohen, director of a consulting firm. “Nothing happens without competition.”Privatization, or the threat of it, is a motivation as well. Monopolies (垄断者) that until recently have been free to take their customers for granted now fear what Mi chael Perry, a marketing professor, calls “the revengeful (报复的) consumer.” When the government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, “People wanted revenge for all the years of bad service.” The electric company, whose monopoly may be short-lived, has suddenly mopped requiring users to wait half a day for a repairman. Now, appointments are scheduled to the half-hour. The graceless El Al Airlines, which is already at auction (拍卖), has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, “You can feel the change in the air.” For the first time, praise outnumbers complaints on customer survey sheets.11. It may be inferred from the passage that _______.A. customer service in Israel is now improvingB. wealthy Israeli customers are hard to pleaseC. the tourist industry has brought chain stores to IsraelD. Israeli customers prefer foreign products to domestic ones12. I n the author’s view, higher service standards are impossible in Israel ________.A. if customer complaints go unnoticed by the managementB. unless foreign companies are introduced in greater numbersC. if there’s no competition among companiesD. without strict routine training of employees13. If someone in Israel today needs a repairman in case of a power failure, ____ _.A. they can have it fixed in no timeB. it’s no longer necessary to make an appointmentC. the appointment takes only half a day to makeD. they only have to wait half an hour at most14. The example of El A1 Airlines shows that _______.A. revengeful customers are a threat to the monopoly of enterprisesB. an ad campaign is a way out for enterprises in financial difficultyC. a good slogan has great potential for improving serviceD. staff retraining is essential for better service15. Why did Bezaq’s international branch lose 40% of its market share?A. Because the rates it offered were not competitive enough.B. Because customers were dissatisfied with its past service.C. Because the service offered by its competitors was far better.D. Because it no longer received any support from the governmentPassage 4Find the items equivalent to those given in Chinese in the table below.A ─ Chicken with Cashew NutsB ─ Chicken with BroccoliC ─ Chicken with Fresh MushroomsD ─ Double Sautéed PorkE ─ Sweet and Sour Chicken or PorkF ─ Beef with BroccoliG ─ Shredded Pork with Peking Style H ─ Beef Sautéed Szechuan Style I ─ Chicken and Shrimp Combination J ─ Vegetable DelightK─ Babe Shrimp with Garlic Sauce L─ Baby Shrimp with Hot Chili Sauce M ─ Baby Shrimp with Dried Red Pepper N─ Fried Chicken WingsO ─ Roast Pork with Cabb age P─ Shredded Pork with Garlic Sauce16.()京酱肉丝()鱼香肉丝17.()腰果鸡丁()回锅肉18.()鲜菇鸡()爆双丁(鸡丁和虾仁)19.()素什锦()炸鸡翅20.()白菜叉烧()甜酸肉或鸡得分4=12’)1.Would you like a room on the street or on the court?A.你想要一个街上的房间还是庭院上的房间?B.你想要一个临街的房间还是临近挺远的房间?C.你想要一个临街的还是庭院的房间?D.你想要一个房间,临街的还是临近球场的?2.If you have any pro blems or requests, please don’t hesitate to ask us.A.如果您有任何问题,请不要犹豫,问我们。

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期末考试《酒店英语》(A 卷)参考答案及评分标准一、选择题(下列各题的备选答案中只有一个选项是正确的,请将正确答案填在10分)A. knowledgeB. preservationC. developmentD.B and C 2.Resources are a fundamental _______ in the development of tourism. parison position pliment ponent3. The Yangtze River is nearly 6300 kilometers in _______ .A. wideB. longC. widthD. length 4.The most important factors for the travel agents to succeed are ______. A.good management and good service B.good officesputer reservations systemsD.fare quotations and ticketing skills 5. _______ the temperature, _______ water turns into steam. A. The high, the fast B. Higher, faster C. The more higher, the faster D. The higher, the faster6.As China's economy shifts to a more market system, the domestic travel industry will face increasing _____ in a more highly competitive environment.A.changesB.chargesC.challengesD.chances 7. Our company is _______ of other makers of spare parts for the airplane.A. in advanceB. aheadC. abreactD. in front8. People on vacation often go to_______ to rest or play or to meet other people.A. major citiesB. airportsC. resortsD. ground transportation9. A hotel's_______comes from payments made for the use of its rooms and other facilities.A reservations B. file C. income D. responsibility 10. Local people usually see tourism as ______. A.an opportunity to make a profit B.an opportunity to create jobs C.a cultural and employment factorD.a wealth factor in the economy of their jurisdictions二、判断题(下列说法正确的请用 “T ” 表示,错误的请用“F ” 表示,请将正确答分,共10分)Shanghai: a City for Cuisine ExplorationShanghai offers a dazzling variety of food and provides and opportunity for cuisine exploration by learning to use chopsticks. Stylish dining is one area where Shanghai leaves Beijing in the dust. Eating out in Shanghai is about more than just the food: it is a social lubricant, a time when families get together and a major form of recreation for Shanghai ’s chic elite. While friends in the west go out for a beer, the Shanghainese will choose a meal punctuated with numerous shots of rice wine. Even if you are a regular customer at your local Chinese restaurant back in America you won ’t necessarily find yourself at home with Chinese cuisine in China. You ’ll find no fortune cookies or chop suey in Shanghai and only the occasional prawn cracker. Most top-end Chinese restaurantsin Shanghai have some kind of English menu but even these don ’t include the more interesting dishes. Go with your Chinese friends and let them order. In general it is always better to eat Chinese food in a group as you ’ll get a better variety of dishes. Restaurants often have set meals for a table of 10, which isespecially useful if you have to hold a banquet for some bigwig. Chinese habitually over-order. Most Chinese eat early, at 6 or 7 pm, but lots of trendy late night Shanghai-style eateries buzz 24 hours a day.If you are on a tight budget, it’s worth knowing that some of Shanghai’s most famous restaurants often have a cheaper, less fancy downstairs option serving snacks and cheaper main dishes. Also check for extra charges like tea and napkins and send these back if you don’t want them.Epicureans will tell you that the key to ordering Chinese dishes is to get a variety and balance of textures, tastes, smells, colors and even temperatures. Most Chinese will order at least one cold dish, a main dish, and a watery soup to finish off. Note that both soup and rice are normally served at the end of a meal as fillers, so if you want them to come first you’ll have to tell the waiter.Lying along the eastern coast of China and being one of the country’s five biggest port cities, Shanghai have been thronged with traders from all over the world since the Opium War and have been densely populated by inland immigrants and foreign business people ever since. In the wake of economic growth, the major Chinese regional cuisines poured into Shanghai one oater another. By the 1920s, nearly a hundred styles of restaurants featuring Cantonese, Sichuan, Beijing, and many other regional foods, and even Buddhist vegetarian food and Muslim feasts, together with Shanghai local dishes and Western cafes, had emerged in Shanghai. “Satisfying eating in Shanghai” is actually not a recent expression, but was in use as much as 150 years ago.Shanghai style cuisine is actually a mixture of Chinese regional cuisines and it has indeed brought together the different local tastes, cooking techniques and specialties. Moreover, since the economic reforms and opening up to the outside world, Shanghai has become China’s biggest international metropolis. Western style cafes, bars and restaurants have been mushrooming, where local residents and international visitors can find authentic German beef burgers and beer, French snails and wine., Russian pottage soup and caviar, Italian macaroni and spaghetti, Japanese sashimi and sushi, Korean barbecues and kimgee, American fried chickens and doughnuts, Mexican Tacos, and many, many others.Judge, according to the text, whether the following statements are true(T)or false(F). 1.(T )Dining in Shanghai is more stylish than that in Beijing.2.(T )the Shanghainese choose a meal punctuated with numerous shots of ricewine.3.(F)The most expensive Chinese restaurants definitely cover all the mostinteresting dishes.4.( F )Chinese people are economical, and they never order more than they canfinish.5.(F)Chinese people always have dinner at 6 pm to 7 pm.6.(F)You cannot buy snacks in the famous restaurants in Shanghai.7.(T)Soup is usually served at the end of the meal8.(T )Shanghai is a coast city lying in the east of China.9.(T)Foreign guests can enjoy the authentic German beef burgers and beer inShanghai.10.(T )Shanghai is the biggest international city in China.三、完形填空(下列各题的备选答案中只有一个选项是正确的请将答案填在答题框内。

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