什么是质量管理八大原则

Key benefits:关键好处：· People will understand and be motivated towards the organization's goals and objectives.将会让员工理解组织目的和目标，并激励他们向这个方面努力。

· Activities are evaluated, aligned and implemented in a unified way.将以统一的方式评估、合作和实施各项活动。

· Miscommunication between levels of an organization will be minimized.将会降低组织各层级之间的沟通误解。

Applying the principle of leadership typically leads to:应用领导作用原则通常需要：· Considering the needs of all interested parties including customers, owners, employees, suppliers, financiers, local communities and society as a whole.整体考虑各利益团体的需求，包括客户、组织所有者、员工、供应商、金融机构、当地社团、社会。

· Establishing a clear vision of the organization's future.为组织未来建立一个清晰的愿景。

· Setting challenging goals and targets.设置有挑战性的目的和目标。

· Creating and sustaining shared values, fairness and ethical role models at all levels of the organization.在组织各层级建立和维护共同的价值观、公平正直和道德模型。

· Establishing trust and eliminating fear.建立信任，消除恐惧。

· Providing people with the required resources, training and freedom to act with responsibility and accountability.为员工提供所需资源、培训和自主以开展相关的职责和义务。

· Inspiring, encouraging and recognizing people's contributions.激发、鼓励和认可员工的贡献。

原则3 全员参与People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.各层级的员工是组织的要素，他们的充分参与能使他们的能力为组织的利益服务。

Key benefits:关键好处：· Motivated, committed and involved people within the organization.在组织内激励员工，获得员工的承诺和参与。

· Innovation and creativity in furthering the organization's objectives.改革创新和创造以促进公司目标实现。

· People being accountable for their own performance.员工将对他们自己的绩效承担责任。

· People eager to participate in and contribute to continual improvement.员工热心于参加持续改进过程，并积极做贡献。

Applying the principle of involvement of people typically leads to:应用全员参与原则通常需要：· People understanding the importance of their contribution and role in the organization.员工理解他们的贡献和任务对组织的重要性。

· People identifying constraints to their performance.员工识别影响他们绩效的限制条件。

· People accepting ownership of problems and their responsibility for solving them.员工接受和承担问题，并对解决问题负责。

· People evaluating their performance against their personal goals and objectives.员工通过对照他们的个人目的和目标，评价他们自己的绩效。

· People actively seeking opportunities to enhance their competence, knowledge and experience.员工积极地寻找提高他们能力、知识和经验和机会。

· People freely sharing knowledge and experience.员工自由地共享他们的知识和经验。

· People openly discussing problems and issues.员工开放地讨论问题。

原则4 过程方法A desired result is achieved more efficiently when activities and related resources are managed as a process.在活动和相关资源作为一个过程来管理的时候，期望的结果将更有效地达到。

Key benefits:关键好处：· Lower costs and shorter cycle times through effective use of resources.通过有效地使用资源，降低成本，缩短工期。

· Improved, consistent and predictable results.得到改进的、一致的和可预测的结果。

· Focused and prioritized improvement opportunities.关注改进机会，并划分优先级。

Applying the principle of process approach typically leads to:应用过程方法原则通常需要：· Systematically defining the activities necessary to obtain a desired result.系统地定义获得期望结果所必要的活动。

· Establishing clear responsibility and accountability for managing key activities.为管理关键活动建立清晰的职责和义务。

· Analysing and measuring of the capability of key activities.分析和测量关键活动的能力。

· Identifying the interfaces of key activities within and between the functions of the organization.识别关键活动在组织职能部门之间的接口界面。

· Focusing on the factors such as resources, methods, and materials that will improve key activities of the organization.关注于如资源、方法和原料等能提高组织的关键活动的因素。

· Evaluating risks, consequences and impacts of activities on customers, suppliers and other interested parties.评估活动对于客户、供应商和其他利益团体的风险、结果和影响。

原则5 管理的系统方法Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.对相关的过程，作为一个系统，来进行识别、理解和管理。

这将有助于组织有效力地和有效率地达到它的目标。

Key benefits:关键好处：· Integration and alignment of the processes that will best achieve the desired results.整合各个过程将最好地得到期望的结果。

· Ability to focus effort on the key processes.关注于关键过程的能力。

· Providing confidence to interested parties as to the consistency, effectiveness and efficiency of the organization.为相关利益团体在组织的连续性、有效力和有效率方面提供信心。

Applying the principle of system approach to management typically leads to:应用管理的系统方法原则通常需要：· Structuring a system to achieve the organization's objectives in the most effective and efficient way. 用最有效力和效率达到组织目标的方法来构建系统。