高级商务英语听说listening and speaking(知识点汇总)
高级商务英语必备口语知识点小结
高级商务英语必备口语知识点小结下面小编给大家分享一些商务英语高级必备知识点的总结，希望对你们的口语水平提高有帮助。
高级商务英语必备口语知识点(1)一分钟简短发言。
考官分别给每个考生一张题卡，上面各有3个不同题目(一个为日常话题，一个为一般性商务话题，另外一个为专业商务话题)，由考生任选一题。
题目涉及：企业管理，员工培训，顾客关系，市场营销，经济热点等话题。
不提供论点提示词。
考生有一分钟准备时间，两位考生同时准备。
允许做笔记。
一个同学发言结束，另一个同学问1-2个问题，因此在发言时要注意听并在头脑中想好提问的问题。
该部分虽是1分钟的简短发言，但要求内容完整，有开头，有结尾。
能围绕题目组织并提供论点，并加以论证。
两个考生6min 三个考生8min 除掉构思准备时间和另一个考生提问题的时间，每个考生只有一分半钟，最多讲十几句话，考生做简短发言时论点要紧扣主题，给出2，3条论据即可，点到为止不必展开议论。
Show a clear understanding of the taskMake an appropriate introduction and conclusionThe ideas well-organized and logically orderedUse appropriate signposting (指示)and linking(连接) languageDevelop ideas clearly and the ideas given are easy to understandSpeak in a clear and the ideas given are easy to understand The talk is given an appropriate lengthOpening SentenceWell, I’d like to make a short/brief/mini/one-minute presentation on the topic…Body (一般讲2-3个要点，根据语速和知识点调整)First,…Second….Third,…Closing SentenceAnyway, that’s why I think so.Thank you very much.Thank you for taking your time.Thank you for listening.高级商务英语必备口语知识点(2)(1) Grammar and Vocabulary 语法与词汇测试考生口头表达时语法和词汇是否正确，得体并丰富多彩，能否避免词汇和句型单一或不断重复相同的词句。
商务英语视听说答案.docx
扩展商务英语视听说1-8 单元答案Unit 1Part I Listening and SpeakingTask 1Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist.My duties included offering friendly and efficientcheck-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part II Language FocusName: CaiNingPersonality: serious-minded; calm; humorous; easy-goingStrengths: the ability to work with all types of peopleWeakness: perfectionist; impatientWork experience: six years’ financial industry experience with severalcompanies; two years’ experience in an investment bankQualification: graduated from Peking University in 2001 majoring inaccounting; fluent English; bookkeepingand accounting proficiency inEnglish.Reasons for leaving last job: want to find a job that is challenging.Questions about the job: Would I be able to work abroad in one of youroverseas branches?Part III Viewing and SpeakingVideo 1Reasons for joining the It is one of the leading international consultant corporationscompany which came to China after China entered WTO.Working in this company would give him the best chance to use what he haslearned at university.Relevant work experience He was involved in a factory restoration in Nanjing. Questions Are there any opportunities for Chinese employees to betransferred to the head office in New York or other branchoffices around the world?Result of the interview Chen Bo will be notified of the final decision by Friday.Video 21. F T F F T2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishIV Case AnalysisHint:She is not likely to get the job because she did poorly in the job interview.Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company”4. Ask inappropriate questions, eg. “Can I take time off for vacation?”5. Self-conceit—“I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part I Listening and SpeakingTask 11) I haven’t seen you for years.2) What do you do now?3) I’m in the Research and Development Department.4) I knew you’d do something very challenging and creative.5) I sometimes stay in the office after work to deal with unfinished tasks.6) I am still the accountant of that cosmetics company.Task 21) personnel management2) developing markets3) planning4) execution5) sales targets6) team performance7) customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11) on time12) of good quality13) human and material resources14)training needs15)continuous improvementPart II Viewing and SpeakingVideo 11. Caroline Clinton: financial accountsLucy White: data processingAdaBalck: management accounts2. Administration; Marketing; Engineering; Project Preparation; AccountingVideo 21. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2.NamesJeromethings Likes Dislikes making a lot more money; having lots of independence in doing feeling tired sometimesRobin having been to a lot of places too much traveling; having very little time tospend with his familyColin good salary and benefits noisy work environment; seldom having theopportunity to go outFrank new challenges; a lot of experienceJanet meeting a lot of new & interesting people often having dinner parties in the evening; having little time with her family and babyUnit 3Part I Warm-up1) ensure smooth business communication2) the purpose of your call3) all the documents you’ll need4) schedule a specific time5) all distractions.6) confirm that you have understood each point.7) interruptions.8) strong accent.9) you sound polite and agreeable.10) the optional choice method,11) lengthy calls.12) smile while you are talking.Part II Listening and SpeakingTask 1F F TT F T F FTask 2 Leaving a messageMessage Note To: Louise Paulson From: Paul Jackson Phone: 979-326-8965 Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent. Taken by: RoyPart III Viewing & SpeakingVideo 11. F F T T F2. Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 21.1) A 2)C2.1) “Hold on, please. I’ll connec t you.”2) “I’m afraid you’ve dialed the wrong extension.”3) “Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) “I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) “It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?” 3) C 4) C 5) B 6) C6) “Oh, I’m terribly sorry for the trouble.”Unit4Task 11Formal*Good afternoon, I’d like to call the meeting to order.* First of all, let’s discuss…2Informal*OK, everyone is here…*So, why don’t we start with…3Informal* Right, you know why we are here.* Maybe we should do it like this…4Formal*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.* Today our purpose is to…5Informal*Right, let’s get down to business…* I suggest we deal with that…6Formal*Well, gentleman, it’s a pleasure to be here today…*I’d like to start with…Task 21) Arrive at the meeting ahead of schedule.2) Consider using a tape recorder.3) Use a consistent format.4) Follow the agenda.5) Be concise.6) List specific outcomes.7) After the meeting, write a meeting report from your notes. Part II Viewing & SpeakingVideo 1F FF T FVideo 21) To figure out the reason for the sales drop and the actions to be taken.2) The salespeople are not very motivated.3) No, because the sales quotas are pretty high.4) He proposes to lower the quotas.Unit 5Part I Listening and SpeakingTask 1C B B C ATask 21) daily routine in the office2) whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part II Viewing and SpeakingVideo 11)George is travelling on business.2）He will stay for about a week.3）He has been invited to attend the trade fair by his business associates.4) His laptop computer is in the bag. It’s duty-free.5) No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Video 21.F2. T3.F4.F5.F6.F7.T8.F9.T 10.FUnit 6Part I Listening and SpeakingTask 11. we are hiring for2. business software and consulting services3. 4,0004. large corporations5. 90 million dollars6. pretty fast7. 298. a large project for a bankTask 2Company Profile1) Monica Li2) Manager of the PR Department of Oracle China3) enterprise software company in the world the first4) global software giant in China5) 19776) California7) 42,0008) 11 billion dollars9) 1989; set up Beijing Oracle Software Systems Co.Ltd in10) 1991.11) Chengdu.12) education and support services.Part II Viewing and SpeakingVideo 1B A D E CVideo 2The things that Joan Copper does badly1. She doesn`t consider the audience2. She doesn`thave clear objectives3. Her presentation isn`t well-prepared4. There isn`t a clear structure (beginning, body, end)5. she doesn`t speak clearly6. she doesn`t speak at the right speed7. she doesn`t maintain eye contact with the audience8. she doesn`t appear confident and positive9. the visual aids aren`t clear and helpful10. she doesn`t use the equipment professionallyUnit 7Part I Listening and SpeakingTask 1120CM 130CM43KG 54KG 6KM/H1.smaller2.people-friendly3.arm movement4.heavier5.its controller6.at will7.total control8.turnTask 2Small and elegantEasy to set up: all you need is a touch-tone phone ;as easy to use as making a normal telephone callFull-color motion video; adjustable picture setting; good audio quality; preview mode; privacy modeOn a special offerPart II Viewing and SpeakingTask 11.Price2.discount3.after-sales service 3.money-back guarantee4.delivery5.warrantyTask 21.$22002.three years3.224.205.free for three years,$150/year after three years6.within three weeks7.within 24 hoursUnit 8Part I Listening and SpeakingTask 11.remained flat2.went up3.rose reached a peak4.up down dropped Task 2The growth trend more than 37% the persistent high price RMB48 million accounted for 40.6% domestic routes RMB16869 million Part III Viewing and SpeakingVideo 1Task1.increased significantly2.opened3.dropped by 50%4.continues to rise5.grows fast6.developedVideo 2Task 1A B D F GTask 21.annual turnover2.profit3.total output of washing machines4.market share of refrigerators。
商务英语视听说问题详解
扩展商务英语视听说1-8单元答案Unit 1Part I Listening and SpeakingTask 1Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficientcheck-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part II Language FocusName: CaiNingPersonality: serious-minded; calm; humorous; easy-goingStrengths: the ability to work with all types of peopleWeakness: perfectionist; impatientWork experienc e: six years’ financial industry experience with severalcompanies; two years’ experience in an investment bankQualification: graduated from Peking University in 2001 majoring inaccounting; fluent English; bookkeepingand accounting proficiency inEnglish.Reasons for leaving last job: want to find a job that is challenging.Questions about the job: Would I be able to work abroad in one of youroverseas branches?Part III Viewing and SpeakingVideo 1Reasons for joining the It is one of the leading international consultant corporationscompany which came to China after China entered WTO.Working in thiscompany would give him the best chance to use what he haslearned at university.Relevant work experience He was involved in a factory restoration in Nanjing. Questions Are there any opportunities for Chinese employees to betransferred to the head office in New York or other branchoffices around the world?Result of the interview Chen Bo will be notified of the final decision by Friday.Video 21. F T F F T2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishIV Case AnalysisHint:She is not likely to get the job because she did poorly in the job interview.Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company”4. Ask inappropriate questions, eg. “Can I take time off for vacation?”5. Self-conceit—“I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part I Listening and SpeakingTask 11) I haven’t seen you for years.2) What do you do now?3) I’m in the Research and Development Department.4) I knew you’d do something very challenging and creative.5) I sometimes stay in the office after work to deal with unfinished tasks.6) I am still the accountant of that cosmetics company.Task 21) personnel management2) developing markets3) planning4) execution5) sales targets6) team performance7) customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11)on time12)of good quality13) human and material resources14)training needs15)continuous improvementPart II Viewing and SpeakingVideo 11.Caroline Clinton: financial accountsLucy White: data processingAdaBalck: management accounts2. Administration; Marketing; Engineering; Project Preparation; AccountingVideo 21. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2.NamesJeromethings Likes Dislikes making a lot more money; having lots of independence in doing feeling tired sometimesRobin having been to a lot of places too much traveling; having very little time tospend with his familyColin good salary and benefits noisy work environment; seldom having theopportunity to go outFrank new challenges; a lot of experienceJanet meeting a lot of new & interesting people often having dinner parties in the evening; having little time with her family and babyUnit 3Part I Warm-up1) ensure smooth business communication2) the purpose of your call3) all the documents you’ll need4) schedule a specific time5) all distractions.6) confirm that you have understood each point.7) interruptions.8) strong accent.9) you sound polite and agreeable.10) the optional choice method,11) lengthy calls.12) smile while you are talking.Part II Listening and SpeakingTask 1F F TT F T F FTask 2 Leaving a messageMessage Note To: Louise Paulson From: Paul Jackson Phone: 979-326-8965 Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent. Taken by: RoyPart III Viewing & SpeakingVideo 11. F F T T F2. Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 21.1) A 2)C2.1)“Hold on, please. I’ll connect you.”2)“I’m afraid you’ve dialed the wrong extension.”3)“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4)“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5)“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?” 3) C 4) C 5) B 6) C6)“Oh, I’m terribly sorry for the trouble.”Unit4Task 11Formal*Good afternoon, I’d like to call the meeting to order.* First of all, let’s discuss…2Informal*OK, everyone is here…*So, w hy don’t we start with…3Informal* Right, you know why we are here.* Maybe we should do it like this…4Formal*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.* Today our purpose is to…5Informal*Right, let’s get down to business…* I suggest we deal with that…6Formal*Well, gentleman, it’s a pleasure to be here today…*I’d like to start with…Task 21) Arrive at the meeting ahead of schedule.2) Consider using a tape recorder.3) Use a consistent format.4) Follow the agenda.5) Be concise.6) List specific outcomes.7) After the meeting, write a meeting report from your notes. Part II Viewing & SpeakingVideo 1F FF T FVideo 21) To figure out the reason for the sales drop and the actions to be taken.2) The salespeople are not very motivated.3) No, because the sales quotas are pretty high.4) He proposes to lower the quotas.Unit 5Part I Listening and SpeakingTask 1C B B C ATask 21)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part II Viewing and SpeakingVideo 11)George is travelling on business.2）He will stay for about a week.3）He has been invited to attend the trade fair by his business associates.4) His laptop computer is in the bag. It’s duty-free.5) No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Video 21.F2. T3.F4.F5.F6.F7.T8.F9.T 10.FUnit 6Part I Listening and SpeakingTask 11. we are hiring for2. business software and consulting services3. 4,0004. large corporations5. 90 million dollars6. pretty fast7. 298. a large project for a bankTask 2Company Profile1) Monica Li2) Manager of the PR Department of Oracle China3) enterprise software company in the world the first4) global software giant in China5) 19776) California7) 42,0008) 11 billion dollars9) 1989; set up Beijing Oracle Software Systems Co.Ltd in10) 1991.11) Chengdu.12) education and support services.Part II Viewing and SpeakingVideo 1B A D E CVideo 2The things that Joan Copper does badly1. She doesn`t consider the audience2. She doesn`thave clear objectives3. Her presentation isn`t well-prepared4. There isn`t a clear structure (beginning, body, end)5. she doesn`t speak clearly6. she doesn`t speak at the right speed7. she doesn`t maintain eye contact with the audience8. she doesn`t appear confident and positive9. the visual aids aren`t clear and helpful10. she doesn`t use the equipment professionallyUnit 7Part I Listening and SpeakingTask 1120CM 130CM43KG 54KG 6KM/H1.smaller2.people-friendly3.arm movement4.heavier5.its controller6.at will7.total control8.turnTask 2Small and elegantEasy to set up: all you need is a touch-tone phone ;as easy to use as making a normal telephone callFull-color motion video; adjustable picture setting; good audio quality; preview mode; privacy modeOn a special offerPart II Viewing and SpeakingTask 11.Price2.discount3.after-sales service 3.money-back guarantee4.delivery5.warrantyTask 21.$22002.three years3.224.205.free for three years,$150/year after three years6.within three weeks7.within 24 hoursUnit 8Part I Listening and SpeakingTask 11.remained flat2.went up3.rose reached a peak4.up down dropped Task 2The growth trend more than 37% the persistent high price RMB48 million accounted for 40.6% domestic routes RMB16869 million Part III Viewing and SpeakingVideo 1Task1.increased significantly2.opened3.dropped by 50%4.continues to rise5.grows fast6.developedVideo 2Task 1A B D F GTask 21.annual turnover2.profit3.total output of washing machines4.market share of refrigerators。
商务英语听说上课后答案解析
Reference KeyUnit 1 Part I Lead-in <Open>Part II Listening & Speaking 1I Listening4.Practice 11.Interpret the sentences in the brackets into English.A: May I ask you a few questions about your personal details?A: Are you married?B: I was born in Chengdu, Sichuan Province in 1975.B: I have a temporary residence permit for Guangzhou.B: I’m fond of reading and surfing the Internet.B: I’m quite optimistic, hard-working, responsible, and enterprising.B: I’m in good health/healthy except that I’m somewhat/kind of near-sighted.A: What’s the strength of the lenses of your glasses?1.Work in pairs, making up a dialogue according to the following situation.<Open>Practice 2 Pair Work1. Interpret the sentences in the brackets into English.1> What’s your educational background?2> I major in English and minor in International Business Law.3> What’s your highest degree?4> What courses did you take in college?5> Which band did you pass in College English Test?What was your score? /How many points did you get?1.Making up dialogues according to the following situations.<Open>Practice 3 Complete the following sentences according to their contexts.1. What was your position in the company? What did you do in the company?2. I was in charge of/responsible for …3. What company are you with?4. Do you have any work experience?5. What’s your present job?Practice 41. Interpret the sentences in the brackets into English.1> Why did you quit?2> What qualifications have you got?3> I’m enterprising, responsible, and optimistic.4> Are you proficient in the English language?5> I have got an accountant’s license.2. Making up dialogues according to the following situations.<Open>Practice 5 <Open>Part III Listening & Speaking 21. Refer to Transcripts2. Refer to Transcripts.3. Role Play1>A: Come in and take a seat please.B: Thank you.A: May I have/know your name, please? <What’s your name, please?>B: My name’s Zhao Xiaofang.A: Miss Zhao, shall we get d own to the interview? First, I’d like to ask you several personal questions.B: OK.A: Are you from Guangzhou?B: I was born in Sichuan but brought up in Guangzhou.A: Have you got a permanent residence permit for Guangzhou?B: Yes, I’m a resident of Guang zhou.A: How old are you? <What’s your age?>B: I’m 26 <years old>.A: Are you single or married?B: I’m single. In my opinion, young people shouldn’t be in a hurry to get married. Instead, they ought to develop their careers first.A: I quite appreciate your view of point. Can you say something about your interests and hobbies?B: I’m very interested in surfing the Internet and collecting stamps. I’m also fond of reading.A: What kind of books do you prefer?B: I prefer English novels in the original.A: Do you love sports?B: Yes, I do. I like tennis and bowling very much.A: Do you enjoy playing or watching?B: Both. /I like both.A: What kind of personality do you think you have?B: I think I’m relatively reserved/introverted and not very sociable, but I’m hard-working /diligent, honest, independent, and efficient.<2>A: What university did you graduate from?B: I graduated from Guangdong University of Foreign Studies.A: When did you graduate?B: 1997.A: What was your major?B: I majored in International Business.A: Did you receive a degree?B: Yes, I obtained a BA degree.A: What were your minor subjects?B: I minored in IT <Information Technology>, International Business Law and Marketing. A: What were your grades in university?B: Not bad. I got an eighty-eight average.A: What’s your English level?B: I passed the TEM 4 test in the second year/Grade 2. I took the TOELF test in the fourth year, and got a score of 650.A: Next, would you tell me about your work experience?B: All right. After I gradua ted from university, I joined Guangzhou Branch of a bank. I’m in charge of overseas accounts. Up till now, I’ve worked there for about two years.A: Do you like this job?B: Not really, for it’s not challenging and creative.A: Is this the main reason you want to quit?B: I think so.A: Why are you interested in choosing to work for our company?B: Your company is a famous international company. If I could have an opportunity to work for your company, I believe I could better develop my abilities.A: Do you think you have qualifications for this job?B: As I see it, my area of study suits this job. I have experience and understand very well how a company works/operates. I think I’ll become familiar with your company’s procedures very soon.A: What other special skills do you have?B: I can drive, operate a computer, and speak Cantonese and Shanghai Dialect fluently.A: What starting salary would you expect?B: I’d like to start at 3000 Y uan.A: What’s your present monthly salary?B: 3500 Yuan.A: When do you think you’re available for this job?B: In a month.A: Have you got any questions you would like to ask me?B: What are your working hours and fringe benefits?A: We work a five-day week with occasional overtime. There is extra pay for working overtime. Our employees enjoy life and health insurance and a thirteen-day paidvacation excluding the public holidays. At the end of the year, employees receive ayear-end bonus, which is linked to their performance and contributions.B: I see.A: By the way, when can I expect to have your decision?B: In two or three days. We’ll let you know by phone when we make the decision.A: Thank you. I hope to have an opportunity to work for your company.4. <Open>VII. Supplementary ReadingQuestions1. Researching a company makes you stand out in an interview. It shows that you are reallyinterested in working there.2. He/She needs to practice out loud for the interview because this will help him/her soundmore polished and concise and less nervous in the actual interview.3. Yes, it is, for dressing properly is the best way to make a good first impression. Whatyou need to wear in an interview is based on the nature of a job you are applying for.4. Good interview etiquette means <1> being on time for your interview; <2> being awareof your body language; <3> keeping the interview positive.5. There are two reasons: <1> employers want to know if you’re truly interested in theposition; <2> they also want to know that you have all the information you need to makea decision, if offered the job.Unit 2Part I Lead-in1. 1> make a phone call2> telephone sb.3> phone sb.4> ring sb. up5> call sb.up2. international access code; country code; area code; telephone number.3. Try to interpret the following into English, paying close attention to the difference between Chinese and English in making phone calls1> - May I speak to Mr. Smith, please?- Hold on, please. I’ll get him for you.2> - Could you please put me through to the Personnel Department?- Sorry, the line is/busy line. Would you call back later?3> Who would you like to speak to?4> Would you please tell me who is calling?5> This is Mary, secretary of the General Manager.6> Sorry, I’m afraid you have/dialed the wrong number.7> I’m afraid there is nobody by t hat name here.8> I’d like to place/make a long-distance collect call to New Zealand.9> Sorry, the line is bad. Could you please speak up?10> Miss Davies, you are wanted on the phone/there’s a phone call for you.4. Do you know the difference between appointment, engagement, and date?Appointment means a formal arrangement for a meeting at an agreed time and place. Engagement means an arrangement to meet someone or to do something.Date means an informal meeting usually between people of opposite sexes.5. What do you think a receptionist should do or say when she/he receives a visitor?What he/she will do What he/she will sayOffer to greet the visitorOffer to help the visitorGet a cup of tea or coffee for the visitor Answer the phone callsShow the visitor the wayCheck the identification of the visitor Ask the visitor to sign the registerCall a taxi Good morning/afternoonCan I help you? /May I help you? /Is there anything I can do for you? /How may I help you?Have you got an appointment with him/her? May I have your name?Would you like a cup of tea/coffee?Take a seat, please.Just a minute. I’ll tell him/her you’re here. Would you come with me, please? I’ll show you to his/her office.Part II Listening & Speaking 1 I Listening2.Practice 1Refer to File 1 <Page 257>.Practice 21. Interpret the sentences in the brackets into English.A:May I speak to Paul, please?B: the line is bad/it’s a bad lin e. Could you speak up, please?B: Hang on; I’ll get him for you.… I’m afraid he’s not in/here/available at the moment.A: Do you happen to know when he’ll be back?A: Could I leave a message?B:Would you hold on a minute? I’ll get a pen and a piece of paper.A: Could you please ask him to return my call?B: Could you spell your name, please?A:Have you got it?B: Yes, I’ve got it.2. <Open>Practice 3 <Open>Practice 4 Make an offer according to the following situations:1.Would you like me to help you with your luggage?2.Shall I give you a hand with cleaning the office?3. Let me send you to the hospital/clinic on my bike.4. Do you want me to check/fix the computer, Billy?5. Would you like me to get lunch for you?6. Shall I open the windows?7. Do you want me to give you a lift?8. Would you like me to get some A4 paper?Practice 51)Is it all right if I pay by credit card?2)I’m afraid you can’t. This telephone is for business purposes only.3)I’d rather you didn’t, if you don’t mind.4)Can we buy these products by instalment?5> Do you mind if I put off our appointment till next Wednesday?Part III Listening & Speaking 21.Refer to Transcripts.2.Refer to Transcripts.3.Refer to Transcripts.II. InterpretingA: Good morning, Guangzhou Import & Export Company.B: May I speak to Mr. Liu, Finance Manager, please?A: Hold the line, I’ll put you through. Sir, you’re through.B: Thank you.A: You’re welcome.2> A: I’d like to speak to Kate, please.B: I’m afraid there’s nobody by that name here.A: Sorry, I have the wrong number.B: That’s all right.3> A: Hello, could I speak to Mr. Williams, please?B: I’m sorry; he’s at a meeting at the moment. Could you call back later?A: Can I leave a message?B: Sure. May I ask who’s calling, please?A: This is David Copperfield from Philips.B: How do you spell Hewlett Philips and your name?A: Philips – P-H-I-L-I-P-S; David – D-A-V-I-D; Copperfield – C-O-P-P-E-R-F-I-E-L-D B: I’ve got it. What’s your phone number, please?A: My phone number is <020> 2348-4687.B: What’s your message?A: I’m going on a business trip to Australia next Wednesday. I’d like to see him on Friday morning. Could you ask him to return my call?B: OK.A: Thank you.4> A: Hello, may I speak to Miss Black, please?B: It’s a bad lin e/The line is bad. Could you speak louder, please?A: I’d like to speak to Miss Black.B: Sorry, I still didn’t hear you clearly. Can you please put the receiver closer to your mouth?A: OK. Is Miss Black there?B: Just a minute, I’ll get her for yo u.A: Thank you.5> A: Good morning, sir. Can I help you?B: Good morning, Miss. I’d like to see the Personnel Manager, Mr. Smith.A: Have you got an appointment with him?B: Yes. I think he’s expecting me.A: May I have your name, please?B: I’m Mr. Kong from China.A: Could you wait for a moment? I’ll call to tell him you’re here.B: All right. Thank you.III. Role Play1> Refer to File 2 <Page 257>.2> Refer to File 3 <Page 258>.3> <Open>VII. Supplementary Reading1. Public corporations refer to those created by national governments or municipalities such ascities, towns, and villages, to carry out such governmental functions as collecting taxes, enforcing ordinances and raising capital through the sale of bands while private corporations mainly refer to those founded and owned by an individual or a small group of individuals.2. Two types of stock: common stock and preferred stock.3. The responsibility of the board of directors is to determine basic corporate policy and selectthe top officers of the corporation, such as the chief executive officer, to manage operations.4. The rights and benefits of a stockholder vary according to the type of stock held. Holders ofcommon stock <1> usually must approve changes in the corporation’s profits,such as an amendment of the corporate charter, and <2> share in the corporation’s profits, <3> elect board of directors. Holders of preferred stock receive any proceeds before holders of common stock if a company discontinues business and liquidates its assets and preferred stock dividends are usually set at a fixed rate and must be paid before the corporation distributes common stock dividends. However, holders of preferred stock do not have the right to vote.5. The two ways a corporation often uses to raise money are to issue shares of stock and to sellbonds.Unit 3Part I Lead-in1. Can you figure out what their jobs or professions are?. 1> accountant 2> coach 3> conductor 4> beautician 5> reporter6> secretary 7> manager 8> chef2. <Open>3. All of them.Part II Listening & Speaking 1I Listening1.2. thePractice 11. <Open>2. Interpret the following sentences.1>A: I didn’t expect to meet you here. How are you?B: Very well, thanks. And you?A: Not bad. Haven’t seen you for a long time. What company are you with at present?B: I work as an accountant in a Sino-foreign joint-venture. How about you?A: I’m now a self-employed businessman. I went into business two yearsAgo, starting a company with my friend.B: What line of business is your company in?A: We deal exclusively in cosmetics. But now this line of business is not very brisk. The company is now just breaking even. How’s your wife doing?B: She’s laid off/unemployed. Her company was closed down half a year ago. She’s now hunting for a job.A: I’m so sorry to hear that. Please say hello to her for me.B: I will, thank you.2>A: What’s your job in the company? /What do you do in the company?B: I’m in the Marketing Department. My job mainly involves market rese arch and product promotion.3>A: Where do you work at present? /What company are you with at present?B: I work in/am with a private company.A: What’s your job? /What do you do?A: I’m in fashion design. I don’t like this job.B: What’s your plan/intention?A: I’m going to work for/hop to a Sino-US joint venture.Practice 2Interpret the following sentences.1> A: Who’s responsible for the research and development of new products?B: Mr. Davies.A: Who’s he responsible to?B: He reports directly to the General Manager, Mr. Gates.2> A: What’s your job?B: I’m an engineer.A: What department are you in?B: I’m in the Production Department.A: What are you responsible for/in charge of?B: I’m responsible for/in charge of quality control/assur ance.3> A: What position does Mr. Li hold in your company? /What’s Mr. Li’s position in thecompany?B: He’s the Marketing Manager. He’s my immediate superior.A: Is he above or under Mr. Wang?B: They’re at the same level.Practice 31.Interpret the following sentences.1> We conduct market research in some major cities once every two years.2> How often do you have meetings?3> If I have too much work to do, I occasionally work overtime.4> Good joint ventures regularly provide technical and language training for their employees.5> At the end of the year, the company rewards those who make outstanding contributions to thecompany.6> We have a pay rise/raise every two years.7> Due to poor management, some State-owned enterprises lose money every year.8> We overhaul all the equipment every quarter.2. <Open.>3. <Open.>Part III Listening & Speaking 21. Listen and complete the following sentences below.1> What do you do for a living?2> I’m with a Sino-Japanese joint venture based in Zhuhai.3> What line of business are you in?4> What position do you hold in the company?5> I’m in charge of new product research and development.2.3. Listen to a job advertisement, and fill in the blanks.Refer to Transcripts.II. Role Play1. Refer to File 4<Page 259>.2. Refer to File 5 <Page 259>.3. <Open.>VII. Supplementary ReadingQuestions1. He interns as a product development engineer.2. His main responsibility is to build competence in testing packages before they aremanufactured in factories.3. What the author likes most about Intel is the employee base.4. Get to know your group members individually; get to know individuals outside yourimmediate working group; always show appreciation for the time full-time employees spend with you; use full-time employees to help you develop realistic long-range career plans and goals.5. He plays golf, tennis, basketball and lifts weight. He also takes photos and does somecooking.Unit 4Part I Lead-in1. 1> sole proprietorship 2> partnership 3> corporation2. <Open.>3. <Open.>4. <Open.>5. <Open.>6. 1> headquarters <head office> 2> Managing Director/CEO3> board of directors 4> personnel department5> multinational corporation 6> township enterprise7> turnover 8> manufacturing/production capacity9> lose money/run in the red 10> bring in talents11> total assets 12> management mechanism7. 1> Motorola 2> Mercedes-Benz 3> Apple4> Adidas 5> Shell 6> Bank of ChinaPart II Listening & Speaking 1I Listening1.Listen to the following monologue and construct an organization chart for the company...Unit 1246/89 总经理10财务总监11经理助理12质检员13营销部经理/主管14> 销售部副经理15办公室经理/主任16党委书记17工会主席18饮食主管19保安20销售代表21总机/接线员22> 维修人员23总工程师24总会计师25出纳员26采购员27公关小姐28礼仪小姐29审计员Part III Listening & Speaking 21. Refer to Transcripts.2.Listen to the dialogue and complete the following.Danish Crown Groups1> Parent company: Danish CrownStatus: largest pig slaughterhouse company in Europelargest cattle slaughterhouse company in DenmarkTurnover: USD 4.8billion annuallyHeadcount: 19,800Production volume: T he pork division slaughters and processes 16 million pigs ayear, accounting for 7% of EU pork and 1.5% of world-wideproduction of pork. The beef division slaughters and processes430,000 heads of cattle a year.Subsidiaries: The Group has altogether 7 subsidiaries2> ESS FoodEstablished: 1950Line of business: export trading companySales network: 9 sales subsidiaries all over the world, including Denmark, France,USA, Hungary, Holland, Korea, Japan and Hongkong.Turnover: USD 334 million annuallySales Volume: 230,000 tons annually3> Tulip InternationalStatus: Europe’s leading producer of processed meat products, such as bacon, canned food, sausages, semi-preserved food, luncheon meat, and minced meatproduct.Plants: located in Denmark, UK, and Germany.Turnover: USD 694 million annually.Production volume: 146,200 tons annuallyII. Interpreting1)Good morning, ladies, and gentlemen. I am honored to give you a presentation onour company.2)My name is … I am in charge of…3)I have divided my presentation into 3 parts. Firstly, I’d like to introduce to you th ehistory of our company. Next, I’d like to talk about our latest products. Finally, Iwill say something about our market share.4)If you have any questions, please feel free to ask as I go along.5)I would be most grateful if you can hold any questions until the end of mypresentation.6)That’s all I want to say about the research and development of our new products.7)Our company was founded in 1925. It started out as a workshop of 25 workers.8)In the year 2000, our company succeeded in taking over and was listed onNASDAQ in the same year. As a result, we became a leader in our industry.9)There are 5 departments in our company: Personal Department, R&D Department,Production Department, Marketing Department, and After-sales Department.10)We have a staff of 1,500, am ong which 850 hold a bachelor’s degree or above.11)We are a multi-national company. Our headquarters is located in Paris, France andwe have established subsidiaries and branch offices in many countries andregions.12)Last year, our company booked a business turnover of $1.8 billion and a profit of800 million.13)Mr. Black serves as the chairman and CEO of our company and Mr. Philips is ourCOO.14)David oversees the production department and Mary runs the marketingdepartment. They both report directly to the CEO.III. Role Play<Open.>IV. Group Work<Open.>VIII. Supplementary ReadingQuestions1. PepsiCo’s success is the result of superior products, high standards of performance,distinctive competitive strategies and the high integrity of our people.2. PepsiCo was founded in 1965 through the merger of Pepsi-Cola and Frito-Lay.Tropicana was acquired in 1998 and PepsiCo merged with The Quaker Oats Company,including Gatorade, in 2001.3. The company consists of the snack businesses of Frito-Lay North America andFrito-Lay International; the beverage businesses of Pepsi-Cola North America,Gatorade/Tropicana North America and PepsiCo Beverages International; and QuakerFoods North America, manufacturer and marketer of ready-to-eat cereals and other foodproducts.4. PepsiCo contributes to society through support of social agencies, projects, andprograms.5. PepsiCo is headquartered in Purchase, New York and the headquarters building coversan area of 10 acres.Unit 5Part I Lead-in1. <Open.>2. <Open.>3. <Open.>4. The length: How long is the iPad? /What’s the length of the iPad?The width: How wide is the iPad? /What’s its width?The height: How high is it? /What’s its height?The color: What color is it?The weight: How much does it weigh?The features: What are the features of the iPad?The time to deliver: When can/will you deliver it?The cost: How much is it?The cost of delivery: How much does the delivery cost?The length of the guarantee period: How long is the guarantee period?Part II Listening & Speaking 12. Listen to the monologue again and complete the following.1> What are the dimensions of the photocopier?2> What’s the diameter of the disk?3> Do you provide money-back guarantee for your products?4> This product is attractive, inexpensive, user-friendly, and environment-friendly.5> This model comes in three colors: white, black, and gray.6> What’s the shape of the product?7> Is it made of plastic or stainless steel?8> The container has a volume of 45 cubic centimeters.9> What are the selling points of your product?10> This high-tech product is well received at home and abroad.Practice 11. Can you give the English equivalents of the following?1> centimeter 2> meter3> millimetre 4> square metre5> cubic metre 6> kilometre7> mile 8> foot9> inch 10> yard11> kilogram 12> gram13> pound 14> ounce15> liter 16> gallon2. Do you know the following?1> 1.6093 2> 0.9144 3> 2.544> 0.454 5> 28.35 6> 0.9147> 4.546 <British measurement>; 3.785 <American measurement>Practice 21.1> 圆形2> 半圆形3> 正方形4> 椭圆形5> 三角形6> 球体形7> 圆锥形8> 圆柱形9> 立方体10> 长方形11> 金字塔形12> 尖顶13> 长方形2.1> circle 2> rectangle 3> oval 4> triangle 5> square6> cone 7> cylinder 8> pyramid 9> sphere3. 1> n 2> k 3> g 4> m 5> h 6> i 7> j 8> o9> l 10> b 11> a 12> d 13> p 14> c 15> q 16> e4. Refer to File 7 <Page 260-261>.Practice 31> 效率高的2> 耐用的3> 昂贵的4> 高质量的5> 信息广的6> 现代化的7> 可调整的8> 稳定的9> 自动的10> 高科技的11> 可靠的12> 经济实惠的13> 不退色的14> 有弹性的15> 舒适的16> 有娱乐性的17> 可折叠的18> 手提的19> 环保型的20>使用方便的Part III Listening & Speaking 21. People use a lot of expressions to guide the audience through a presentation. Listento some of these expressions, write them down, and identify their functions listedbelow.a.If you have any questions, I’d be glad to answer them at the end.b.Let me just go over that again.c.I’ll have to close there.d.Today I aim to talk about the after-sales servicee.Let’s turn to the question of advertising.f.I’ve divided my talk into three partsg.So, we’ve covered three main points.h.I’d like you to look at this chart.i.I think we all agree that the new product has to be launched next month.j.Let’s start with the market research results.k.Is that all clear?Functions1> d 2> f 3> a 4> j 5> h 6> b 7> k 8> e 9> c10> g 11> iII. Interpreting1)These flowers look very beautiful, but they’re made of plastic.2)- Your shirt feels good. What’s it made of?- It’s made of rayon.3)This factory is quite big. It covers an area of 125,000 square meters.4)This kind of truck is 8.5 meters long, 4.6 meters wide and 3.5 meters high. Its maximumload is 13 tons.5)This kite is shaped like a dragon. / This kite has the shape of a dragon.6)The volume of this container is 500 cubic meters. / This container has a volume of 500cubic meters.7)The features of our products are beautiful, durable, small in size, light in weight andreasonable in price.8)Our product is the bestseller of its kind, and it is well thought of by the customers.9)The most excellent point of this model of PDA is its large memory.10)This kind of Discman has been selling very well because it has excellentshock-resistance.III. Role Play<Open.>IV. Group Work<Open.>VIII. Supplementary ReadingQuestions1. PAL in the text refers to purpose, audience, and logistics.2. This sentence means Winston Churchill often made notes but seldom used them indelivering speeches, which implies that it’s necessary to make notes in giving apresentation.3. People control the physical symptoms of stage fright by breathing from your diaphragmand using positive visualization.。
国际商务英语含口语-Speaking Listening
Is this your first visit to…? Is this your first visit /time/travel/trip to Beijing?
How do you like our city?
What do you think of our city?
Since you have traveled many places around world, how do you like our city?
李先生：您好！（握手） 欢迎您到上海来，这是您
shake hands.) Welcome to
第一次访问中国吗？
Shanghai. It this your first trip to China?
格林先生：不，我常到中 国访问，不过到上海来却
Mr. Green: No, I visit China
还是第一次。您邀请我到
frequently, but this is indeed my 这个美丽的城市，我感到
first trip to Shanghai. I consider it 无尚的荣耀。
a great honour to be invited by
It’s very comfortable/convenient/luxurious. The service is excellent. It’s rather noisy/dirty. It’s a little noisy/dirty. / It’s kind of noisy/dirty. The service is rather / kind of slow.
Speaking & listening
相互介绍Making Introdution 使用电话Business Telephone 商务邀请Making Invitation 制定日程Making Appointment 商务会餐Business Dinner 商务谈判Business Negotiation 商务索赔Business Negotiation 商务会议Business Conference
《商务英语3》1-2单元对话、课文中英对照
Unit 1 A New Job新工作Listening and speaking 1听对话，了解公司选择招聘人员的规则，为面试做充分的准备。
Maggie is in a job interview, talking about her work experiences with Howard Marx, the HR Director of ABC Dataweb.(麦琪在进行面试，与ABC数据网公司人力资源总监霍华德•马克思谈论她的工作经历。
)Howard：Morning, Maggie. My name is Howard Marx and I am responsible for your recruitment and training here at ABC Dataweb. Could you talk briefly about your career development?霍华德：早上好，麦琪, 我是霍华德•马克思，负责ABC数据网公司的招聘和培训。
能简单的谈谈你的职业发展经历吗？Maggie：Sure, Mr. Marx. Thanks for giving me this opportunity. Well, my first job was in Flat Earth Mechanics. I started with it in 2010 and I worked in the office at the beginning, but soon moved to the sales department. I knew then that I was born to be a saleswoman! So I was promoted to the position of sales manager in about two years.麦琪：好的，马克思先生。
非常感谢您能给我这个机会。
Key_U3_03 Listening and Speaking商务英语视听说教程1
KeyUnit 3Part Three Listening and SpeakingACTIVITY 1How Long Do You Work a Day?A.F 1. Amy is seldom seen recently in the office because she is busy with her own affairs.Amy is seldom seen recently in the gym because she is busy with her work.T 2. Besides the lunchtime, Amy can enjoy two coffee breaks during a typical workday.F 3. Amy has to do a lot of paperwork and has meetings every day.Amy doesn’t do much paperwork for a lot of work is done with the computer.F 4. The first thing Amy does after arriving at the office is opening her email box.The first thing Amy does after she arrives at the office is making a cup of coffee.T 5. Amy usually contacts branch offices to collect statistics in the afternoon.T 6. Amy used to go to the gym for exercise more frequently.B.1.Amy doesn’t go to the gym recently as she used to do, because she is fully occupiedby/busy with her job.2.She works from 9 a.m. to 6 p.m. every day, having one hour for lunch and two coffeebreaks.3.A lot of her work is done with the computer.4.She usually arrives at the company at 8:45 and attends regular meetings at 10:00.5.Then she will contact customers or do other tasks assigned by her superior.6.In the afternoon, she collects statistics from branch offices to fill in forms for analysis. ACTIVITY 2Talking about the JobA.1. B2. C3. A4. B5. DB.C.Group Work艺术设计系Department of Art and Design会计系Department of Accounting经济管理系Department of Economics and Management食品工程系Department of Food Engineering国际贸易系Department of International Trade新闻系Department of Journalism法律系Department of Law旅游管理系Department of Tourism Management英语/外语系Department of English/Foreign Languages人文社科系Department of Humanities and Social Sciences计算机系Department of Computer Science电气工程系Department of Electrical EngineeringACTIVITY 3Typical Work Routine of a SupervisorA.B.1. Later in the day.2. Branch companies.3. When sales figures fall below the targets.4. To keep close relationship with the customers.5. To assess the past year’s performance and fix targets for the next year.C.DiscussionKey for reference1.In general, most businessmen have regular work schedules and fixed time for workingand business activities, while many writers have irregular work schedules and do not have fixed time for writing. People working in companies usually start working from 8:30 or 9:00 in the morning, and end at 17:00 or 18:00. But a writer may start from noon, and finishes a day’s writing at midnight, depending on his state of mind, etc.2.Businessmen deal mostly with people, negotiating for prices, contract terms, etc.Teamwork is quite important in achieving the goals. On the contrary, most writers work with a pen or computer, expressing their thoughts and ideas. And the work of a writer is completed alone.3.The aim of running a company is to get profits. But most writers work for more thanmoney. Companies produce tangible products or provide intangible services or solutions, while writers produce spiritual products.ACTIVITY 4Morning Routines of Successful Business LeadersA.1. C2. A3. B4. C5. DB.1.The way you choose to start your morning can have a knock-on effect on the rest of yourday.2.A regular morning routine can also have a major influence on your mood and productivity.3.Some of us may spend our mornings hitting snooze and skipping breakfast.4.Virgin Group founder Richard Branson likes to leave his curtains open so that he cangradually wake up as the sun rises.5.Jack Dorsey usually has two hard-boiled eggs and soy sauce for his breakfast.C.DiscussionKey for reference1.Time management is the process of organizing and planning how to divide your timebetween specific activities. Good time management enables you to work smarter –not harder – so that you get more done in less time, even when time is tight and pressures are high. Failing to manage your time damages your effectiveness and causes stress.2.The answers may vary.3.The answers may vary.4.For example, Mark Zuckerberg doesn’t waste time on “silly” decisions. So he eats whatevertakes him in the moment.5.The answers may vary.。
商务英语视听说答案
扩展商务英语视听说1-8单元答案Unit 1Part I Listening and SpeakingTask 1Q1.I am graduating in June from ABC University and my major is hotel management.I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess e*cellent interpersonal skills and a very positive attitude. My career aspiration is to bee a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and puter contests. I enjoy working with people from different backgrounds. I am good at municating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive ments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really e*citing and helpful for young people like me.Task 2Is that your wife, Mr. Carter" She is so beautiful.Avoid asking interviewer personal questions or making personal ments. Could you tell me how much the new job pays"The interviewer might infer from these questions that you are only interested in your own needs and not those of their pany. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that"How much time will it take for me to be promoted here"But in which cities do you have your branches" And where is your pany based"It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part II Language FocusName: CaiNingPersonality: serious-minded; calm; humorous; easy-goingStrengths: the ability to work with all types of peopleWeakness: perfectionist; impatientWork e*perience: si* years’ financial industry e*perience with severalpanies; two years’ e*perience in an investment bankQualification: graduated from Peking University in 2001 majoring inaccounting; fluent English; bookkeepingand accounting proficiency inEnglish.Reasons for leaving last job: want to find a job that is challenging.Questions about the job: Would I be able to work abroad in one of youroverseas branches"Part III Viewing and SpeakingVideo 1Reasons for joining the It is one of the leading international consultant corporationspany which came to China after China entered WTO.Working in this pany would give him the best chance to use what he haslearned at university.Relevant work e*perience He was involved in a factory restoration in Nanjing. Questions Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branchoffices around the world"Result of the interview Chen Bo will be notified of the final decision by Friday.Video 21. F T F F T2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishIV Case AnalysisHint:She is not likely to get the job because she did poorly in the job interview.Things went wrong:1. Use filler words ("you know〞) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, "I would rather like to establish my own pany〞4. Ask inappropriate questions, eg. "Can I take time off for vacation"〞5. Self-conceit— "I have no weakness〞.6. Too much emphasis on travel.Scripts Unit 2Part I Listening and SpeakingTask 11) I haven’t seen you for years.2) What do you do now"3) I’m in the Research and Development Department.4) I knew you’d do something very challenging and creative.5) I sometimes stay in the office after work to deal with unfinished tasks.6) I am still the accountant of that cosmetics pany.Task 21) personnel management2) developing markets3) planning4) e*ecution5) sales targets6) team performance7) customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11)on time12)of good quality13) human and material resources14)training needs15)continuous improvementPart II Viewing and SpeakingVideo 11.Caroline Clinton: financial accountsLucy White: data processingAdaBalck: management accounts2. Administration; Marketing; Engineering; Project Preparation; AccountingVideo 21. self-employed entrepreneur, buyer, Line Supervisor, Advertising E*ecutive, Public Relations Manager2.NamesJeromethings Likes Dislikes making a lot more money; having lots of independence in doing feeling tired sometimesRobin having been to a lot of places too much traveling; having very little time tospend with his familyColin good salary and benefits noisy work environment; seldom having the opportunity to go outFrank new challenges; a lot of e*perienceJanet meeting a lot of new & interesting people often having dinner parties in the evening; having little time with her family and babyUnit 3Part I Warm-up1) ensure smooth business munication2) the purpose of your call3) all the documents you’ll need4) schedule a specific time5) all distractions.6) confirm that you have understood each point.7) interruptions.8) strong accent.9) you sound polite and agreeable.10) the optional choice method,11) lengthy calls.12) smile while you are talking.Part II Listening and SpeakingTask 1F F TT F T F FTask 2 Leaving a messageMessage Note To: Louise Paulson From: Paul Jackson Phone: 979-326-8965 Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent. Taken by: RoyPart III Viewing & SpeakingVideo 11. F F T T F2. Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it"Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your pany early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 21.1) A 2)C2.1)"Hold on, please. I’ll connect you.〞2)"I’m afraid you’ve dialed the wrong e*tension.〞3)"Oh, sorry to have interrupted you. Can you give me Henry Miller’s e*tension, please"〞4)"I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.〞5)"It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help"〞 3) C 4) C 5) B 6) C6)"Oh, I’m terribly sorry for the trouble.〞Unit4Task 11Formal*Good afternoon, I’d like to call the meeting to order.* First of all, let’s discuss…2Informal*OK, everyone is here…*So, why don’t we start with…3Informal* Right, you know why we are here.* Maybe we should do it like this…4Formal*Wele to BCG, and to what I am sure will be the beginning of a major new alliance.* Today our purpose is to…5Informal*Right, let’s get down to business…* I suggest we deal with that…6Formal*Well, gentleman, it’s a pleasure to be here today…*I’d like to start with…Task 21) Arrive at the meeting ahead of schedule.2) Consider using a tape recorder.3) Use a consistent format.4) Follow the agenda.5) Be concise.6) List specific outes.7) After the meeting, write a meeting report from your notes. Part II Viewing & SpeakingVideo 1F FF T FVideo 21) To figure out the reason for the sales drop and the actions to be taken.2) The salespeople are not very motivated.3) No, because the sales quotas are pretty high.4) He proposes to lower the quotas.Unit 5Part I Listening and SpeakingTask 1C B B C ATask 21)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)e*press regret and e*plain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part II Viewing and SpeakingVideo 11)George is travelling on business.2〕He will stay for about a week.3〕He has been invited to attend the trade fair by his business associates.4) His laptop puter is in the bag. It’s duty-free.5) No, good for personal use rather than mercial use are not subject to duty, and they are within the limit.Video 21.F2. T3.F4.F5.F6.F7.T8.F9.T 10.FUnit 6Part I Listening and SpeakingTask 11. we are hiring for2. business software and consulting services3. 4,0004. large corporations5. 90 million dollars6. pretty fast7. 298. a large project for a bankTask 2pany Profile1) Monica Li2) Manager of the PR Department of Oracle China3) enterprise software pany in the world the first4) global software giant in China5) 19776) California7) 42,0008) 11 billion dollars9) 1989; set up Beijing Oracle Software Systems Co.Ltd in10) 1991.11) Chengdu.12) education and support services.Part II Viewing and SpeakingVideo 1B A D E CVideo 2The things that Joan Copper does badly1. She doesn`t consider the audience2. She doesn`thave clear objectives3. Her presentation isn`t well-prepared4. There isn`t a clear structure (beginning, body, end)5. she doesn`t speak clearly6. she doesn`t speak at the right speed7. she doesn`t maintain eye contact with the audience8. she doesn`t appear confident and positive9. the visual aids aren`t clear and helpful10. she doesn`t use the equipment professionallyUnit 7Part I Listening and SpeakingTask 1120CM 130CM43KG 54KG 6KM/H1.smaller2.people-friendly3.arm movement4.heavier5.its controller6.at will7.total control8.turnTask 2Small and elegantEasy to set up: all you need is a touch-tone phone ;as easy to use as making a normal telephone callFull-color motion video; adjustable picture setting; good audio quality; preview mode; privacy modeOn a special offerPart II Viewing and SpeakingTask 11.Price2.discount3.after-sales service 3.money-back guarantee4.delivery5.warrantyTask 21.$22002.three years3.224.205.free for three years,$150/year after three years6.within three weeks7.within 24 hoursUnit 8Part I Listening and SpeakingTask 11.remained flat2.went up3.rose reached a peak4.up down dropped Task 2The growth trend more than 37% the persistent high price RMB48 million accounted for 40.6% domestic routes RMB16869 million Part III Viewing and Speaking Video 1Task1.increased significantly2.opened3.dropped by 50%4.continues to rise5.grows fast6.developedVideo 2Task 1A B D F GTask 21.annual turnover2.profit3.total output of washing machines4.market share of refrigerators。
高级职业英语听说教程2_unit-7_Listening_and_Speaking资料
Section 2 Activity 1 Task Check-up
Task 3 Answer questions.
1. The typical bad manners we have are (name three) _s_p_i_tt_in_g_,_m__a_k_in_g__lo_u_d__n_o_is_e_s_a_n_d__b_lo_w__in_g__th_e__n_o_s_e_i_n_p_u_b_l_ic____. 2. A man should wear ___a__b_la_c_k__su_i_t_____ and a woman should
back
Section 2 Activity 1 Task Check-up
Task 2 Make a presentation.
Listen and take notes. Then report the information you get to your class.
Script:
At a formal dinner party, a gentleman should wear a black suit and a lady should wear a dress. Guests are expected to arrive on time or a little earlier. Small gifts like a bottle of wine or a bunch of flowers would make the host or hostess happy. When chatting with other guests, remember to keep at least a three-feet distance away from them. Talking and eating loudly is considered bad manners in Western countries. You should
商务英语视听说原文与答案完整版
Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss.Q2.I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different backgrounds.If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, Iwant to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary试用的period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that?M: Every employee in our company enjoys life insurance人寿保险and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here? M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based (把总部设在…)? M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.…Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years’financial industry experience with several companies; two years’ experience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourself? Chen: Sure. I’m a senior student at GDUF. I expect to graduate this summer. My major is international finance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university.Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field?Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access评估people’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?Chen: No problem, I don’t care about pressure or the environment as long as I enjoy the work.Ms. Mandel: Good. Now, do you have any questions to ask?Chen: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth. Chen: Oh, great. If I’m accepted, I will do my best for the company.Ms. Mandel: I wish you luck! We’ll notify you of our final decision by Friday.Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HRDepartment. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? That’s good. Then you must know something about our company?Wang: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.Mr. White: Huh, that’s right. Miss Wang, can you tell me which university you attended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bachelor’s degree in business administration.Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chiefresponsibility there?Wang: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson?Wang: I think it’s self-confidence and quality products.Mr. White: I agree with you. What salary would you expect to get here? Wang: Well, I would leave it to you to decide after you consider my abilities. My current annual income in United Butter is 150 thousand. But, er, …could you tell me a little more about what the job entails?Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions? Wang: Yes, only one. When can I get your decision?Mr. White: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But …to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on mylist.Wang: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishScripts Unit 2Script:Sherry: Daniel, it’s you! I haven’t seen you for years. How are you doing? Daniel: Very well, thank you. And you, Shelly?Sherry: Not too bad. I heard you’ve got a new job. So, what do you do now? Daniel: I am an engineer in a large international car corporation now.Sherry: Oh, that’s nice! Which department are you in?Daniel: I’m in the Research and Development Department.Sherry: That sounds great!Daniel: Yes, it’s really a very exciting and rewarding job. At the moment, we are designing a new type of car.Sherry: Oh, really? You’ve always been clever, Daniel. I knew you’d do something very challenging and creative. Do you need to work overtime? Daniel: Not really, I just work regular hours most of the time. But on Friday nights, I sometimes stay in the office after work to deal with unfinished tasks. Sherry: Well, Daniel, you must come and see me sometime and tell me all about it over a cup of tea.Daniel: I certainly will. What about you, Sherry? How is your job?Sherry: I am still the accountant of that cosmetics company…Task 2 Describing jobsScript:v Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution , and success of the projects.v Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achievingsales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.v Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating a culture of continuous improvement in all aspects of manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.Robin: It’s OK, thank you!President: This is May Bates, Vice President in charge of the AdministrationDepartment and the Neighborhood Service Department.Robin: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.President: And this is Dennis Hayes. Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.Robin: Glad to meet you, Mr. Hayes.President: And this is…oh, where is Andrew Jefferson?Robin: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in …President: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.Robin: Oh, that’s OK. How many departments are you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.Robin: No wonder you’re so busy.President: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.Robin: Oh, good. Nice to meet you all, ladies.Key:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; Project Preparation; Accounting3.1）administration：rear service of the company,coordinating the staff to exercise2)neighborhood service:working out plans for preserving&improving the physicl,social&economic health of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on available research5)engineering:manage&controlling project quality,schedule &costs6)contract budgets:lead the preparation,development &management of the operationalVideo 2 Do you like your job?Script:Robin: What’s your job now, Jerome? Do you still work for that wholly funded American company?Jerome: No, I left it three years ago. I have my own business now.Frank: Gee, that’s great! How do you feel as a self-employed entrepreneur ? Jerome: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I ge[t] tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?Frank: I’ve worked for several companies. After graduation, I wen[t] to a priva[te] company. Then a year later, I changed to a Sino-Japanese [‘sainəu,dʒæpə’ni:z] joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.Colin: Oh, you are a real job-hopper. Why have you changed jobs so often? Frank: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?Colin: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.Frank: Do you like your job?Colin: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?Robin: Yes. As a buyer, I mus[t] travel to purchase stock. I’ve been to a lot ofplaces.Colin: Maybe I should think about becoming a buyer…Robin: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I wan[t] to spend more time with my family.Janet: Hi, guys, may I join you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don’t you?What are you talking about?Robin: Jobs. What kind of job do you have, Janet?Janet: I’m the Public Relations Manager in a holding company.Colin: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people.Robin: How about your working hours?Janet: That’s the trouble. I usually have to work overtime because I often have dinner parties in the evening. I don’t get enough time with my family and baby. Key:1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2. Names like dislikeJeromemaking a lot more money; having lots of independence in doing thingsfeeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family and babyScripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. May I help you?Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?Office Assistant: Just a moment, please.Steve: Hi, Mike. It’s nice to hear from you. How’s the English weather?Mike: It’s pretty good for this time of year. What’s it like in New York?Steve: Not good, I’m afraid.Mike: That’s a pity! I’m planning to come by next week.Steve: Really? Well, you’ll come by and see us while you’re here, I hope. Mike: That’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.Steve: Great. That would give me a chance to show you that convention center. Mike: That’s what I was thinking.Steve: You said you have to be in Boston on Thursday? That’s the 7th?Mike: That’s right. I could stop over in New York on the way—that would be Wednesday. Would that be possible?Steve: Ah, I’m afraid I won’t be in the office on Wednesday.Mike: Er, well, the other possibility would be to arrange it after I leave Boston. Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. Iwill pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized.Mike: That sounds good. Just as long as I can get back to the airport for my evening flight.Steve: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day—that’s Friday the 8th, right?Mike: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you?Paul: This is Paul Jackson of Grand Company. Can I have extension 3421? Operator: Certainly, hold on a minute and I’ll put you through.Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible. Paul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England.Receptionist: Yes, Mr. Schulz, who do you want to speak to ?Mr. Schulz: I’d like to speak to Mr. Matthews.Receptionist: Fine. Hold the line, please. I’m connecting you now. (connected)Miss Perez: Hello. Mr. Matthew’s office. Who’s calling please?Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss Perez: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He’ll be back on Friday afternoon. Is it urgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Miss Perez: Sure. It’s very kind of you to say so. Can we expect an order from you?Mr. Schulz: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.Miss Perez: No problem, I’ll give him the message.Mr. Schulz: Thanks.Miss Perez: You’re welcome. Goodbye.Key:1. F F T T F2.Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it. Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can I help you?Ms. Mandel: Good afternoon. I’d like to speak to Mr. Miller, please. Receptionist: Mr. Miller? Hold on, please. I’ll connect you.(connected)Leo Miller: Mr. Miller speaking. Who’s calling please?Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?Leo Miller: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?Leo Miller: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.Ms. Mandel: Oh, Ok. It doesn’t matter. I’ll call to the receptionist. Thank you, anyway.Second attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller. Receptionist: Oh, there are two Mr. Miller in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.Ms. Mandel: OK. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.) Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help? Receptionist: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!Henry Miller: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’m calling you about…Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied,“Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said, “I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained, “It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied, “Oh, I’m terribly sorry for the trouble.”Scripts Unit 4。
BEC高级考试辅导(听力口语)1
BEC 高级考试辅导(听力口语)11．力争在第一遍就完成 80％以上的缺口，在第二遍时完成并校对所有缺口。
2．缺口顺序完全按照行文顺序。
3．在听力开始之前仔细阅读第一项文字部分，尤其是缺口部分前的字句，理解其意思，因为不要指望说话人会在提及缺口内容之前说出与缺口部分前的字句完全一致的字句。
说话人往往说出与缺口部分前字句意思相同的其他表达，包括使用近义词，近义句等。
4．缺口部分包括：单个名词或形容词 (通常词形比较复杂) ；两个名词构成的结构；一个形容词和一个名词构成的结构；动词加名词的结构；数词5．缺口是名词 (或名词结构) 的标志是：缺口前有介词的出现。
6．缺口是形容词的标志是：缺口后有名词的出现。
7．缺口是动词 (或动词结构) 的标志是：缺口后有介词的出现。
8．缺口是数词 (或数词结构) 的标志是：缺口前后有 number、percentage 等提示词的出现。
9．当缺口处单词 (或结构) 过长时，可以在第一遍时进行速记，第二遍时完成。
10．当确实掌握了缺口处单词的中文意思但又想不出英文时可以用同义词代替。
第二项：多项匹配 (令万千考生泪洒考场，痛不欲生！！)实用技巧：1．掌握每一选项的中文意思，想象在每一选项表达或描述的情况下说话人可能使用的字句。
2．若听到文中内容与某选项完全一致，一般大胆排除该选项。
3．正确选项中的表述与文中某部分内容存在同义关系。
(某部分内容或者只是一个单词或词组；或者是一个句子)4．注意说话人语气。
(该方法尤其适用于判断说话人的态度)5．考生在平时要多了解各种商业场合的语言运用。
第三项：多项选择实用技巧：1．所有问题均按照行文的先后顺序进行提问。
2．对于每一个问题，说话人都有明确的提示性的阐述，所以解题的关键是发现和听懂这些提示。
3．提示性词语的使用。
一般说话人所使用的提示词有：but；but I think；real… ；fact is that… ；…not the case；it is … which/that…；4．某些词语与答案中的词语为同义词。
高级商务英语口试知识点总结
Mutual trust/und来自rstanding: bring out the potentials and creativities of individual
Co-operation: make collective efforts to achieve the common objectives
Qualification: means relevant education, knowledge and ability
Experience/record of their past performance: adapt to fit in with, fulfill the task skillfully and competently/beautifully
Quality: safety, offer compensation
Interviewing
Recruiting& selecting
Staff promotion
Personal quality: sound and fair decision, objective/avoid biases, discrimination; loyalty and responsible
Special benefits: important, status symbol
Compliments and respect: public recognition, brings honor and a sense of satisfaction
Communication: find out the concerns, identify their needs, feel valued, build loyalty to the company
商务英语沟通 listening skills
Active listening
• The active approach is used when a listener wants to help the sender solve a problem or to understand the content and feelings in the message. The listener listens actively and with filtering communication information on the basis of past experiences empathy.
• Active listening focuses attention and provides feedback, allowing speakers to express their feelings and identify the real cause of those feelings. • Attending, encouraging and reflective listening are the techniques which allow the listener to give the speaker their full attention until the speaker is able to communicate the real message.
• listening to another person takes time and effort.
• A listener who really understands the sender’s intended message is an effective listener who can match the listening approach--active listening, informational listening and evaluative listening –to the listening purpose.
《高级商务英语听说》学习指南
《高级商务英语听说》教学大纲考核：将平时考核、期中考试和期末考试结合起来进行综合考核。
各项考核所占比例分布如下：平时考核, 占20％，主要通过出勤、发言、小测验和参与讨论的情况进行评判；期中考试，占30％，采取小组英语口试或话题展示(Topic presentation)进行；期末考试，占50％，采取平行班统一闭卷听力考试形式进行。
教学目的：《高级商务英语听说》课是一门将英语听说技能与商务知识相结合的商务英语选修课程。
授课对象为二、三年级本科学生。
课程在多媒体教室进行，授课语言为英语。
教学目的是提升学生在综合商务环境下应用语言的能力即商务表达能力。
教学流程和方法为：收听和观看与本课题目相关的新闻、报道、采访和专题报道；随堂做各种类型的听力测试题；通过阅读和讨论某商务话题，熟悉并掌握商务英语专业词汇；通过参与课堂的讨论、展示、对话等活动学习用英语表达自己。
教学模式是任务与策略相结合，通过听和说与经贸金融知识和其它商业相关的内容，让学生在教师的指导下进行商务语言情景下的听说语言操练, 使听说语言能力和商贸专业知识有机地结合起来。
第一课全球化趋势【教学目的和要求】Teaching Objectives:1.In this unit students will learn words and expressions related to globalization trendand WTO..2.Students will be able to argue either in favor of or against globalization or WTO.【教学时间】Time allocationThis unit will need 3 class hours, 2 hours for listening and studyingthe content of the text and the rest for discussion and practice.【主要内容】Background ReadingWTO Agrees to a New Round of Trade TalksLoose-leaf selective listeningPart A Business NewsExercise 1, 2Part B Who Benefits from GlobalizationExercise 1, 2Part C G20 Leaders Promise Measures to Fight Global RecessionExercise 1, 2Acting outExercise 1, 2【重点和难点】I．Notice expressions related to globalization and how people perceive it. Globalization: economic integration, anti-globalization, market access, improved investment climatePeople’s perception:Pros:Globalization indeed helps reduce poverty and inequality;Significant decrease in the number of the world’s extreme poor since 1980;Views of globalization are distinctly more positive in low-income countries than in rich ones;Developing country people blamed their local governments, not globalization, for their country’s ills.Cons:Globalization has been received with great distrust;Anti-globalization activists argue that global economic integration favors the already wealthy while hurting the poor from developing nations;II．Please first write down the following words on the blackboard or computer. Then ask students to listen for sentences with these words in them. You ask them to listen two times and see who has caught more sentences.1.indeed-- globalization indeed helps reduce poverty and inequality.2.favors-- Global economic integration favors the already wealthy while hurting thepoor from developing nations.3.more positive…than--views of globalization are distinctly more positive inlow-income countries than in rich ones.pared to--in Sub-Saharan Africa 75% of households thought that multinationalcorporations had a positive influence on their country, compared to only 54% in rich countries.5.Of the--Of the 38,000 people in 44 nations surveyed, those in the developingworld generally blamed their local governments, not globalization, for their country’s ills.6.no ground for-- There is, however, no ground for complacency.7.take…attitude--He hoped all WTO members would take a "flexible" and"pragmatic" attitude in talks.8.consultations on-- It seems the trade ministers have had serious consultations onthe DDA (Doha Development Agenda) issues.d after-- The Doha Development Agenda refers to the WTO talks namedafter the Qatari capital of Doha.10.make compromises and concessions-- So we have to be flexible and pragmatic,and give necessary consideration to the concerns of other parties, includingmaking compromises and concessions when the situation so warrants." III．Please first write down the following words on the blackboard or computer. Then ask students to listen for sentences with these words in them. You ask them to listen two times and see who has caught more sentences.1.worldwide poll-- A recent worldwide poll may have come as a shock to somepeople.2.what was striking-- But what was striking in the survey is that views ofglobalization are distinctly more positive in low-income countries than in rich ones.3.respectively-- The figures for "very good" stood at 56% and 64%, respectively.4.far more likely-- Sub-Saharan Africa (56%) were far more likely to findintegration "very good."5.have bad effect on-- a significant minority (27% of households) in rich countriesthought that "globalization has a bad effect on my country.6.nearly as positive-- Views of the effects of the WTO, World Bank, and IMF ontheir country were nearly as positive in Africa (72%).7.respondents-- only 28% of respondents in Africa thought that anti-globalizationprotestors had a positive effect on their country.第二课国际贸易热点问题【教学目的和要求】Teaching Objectives:1．In this unit students will learn words and expressions related to international trade..2．Students will be able to talk about the hot issues related to international trade such as trade relations, trade deficit, trade barriers, and trade disputes.【教学时间】Time allocationThis unit will need 3 class hours, 2 hours for listening and studyingthe content of the text and the rest for discussion and practice.【主要内容】Background ReadingWhat is International Trade?Loose-leaf selective listeningPart A Business NewsExercise 1, 2Part B Central Bank Governor on RMB Exchange RateExercise 1, 2Part C The Future of Fair TradeExercise 1, 2Acting outExercise 1, 2【重点和难点】I．Ask students to use the following active vocabularies to form sentences as what they have heard from listening (Dictate then remember).1.to be subject to -- China has been subject to increasing foreign anti-dumping,anti-subsidy, protection measures and special safeguard investigations since its entry into the World Trade Organization.2.consecutive -- China has suffered the most in anti-dumping investigation in theworld for nine consecutive years.3.to launch -- Starting from 1979 to the end of September 2004, 34 countries andregions launched altogether 665 disputes of anti-dumping, anti-subsidy protection measures and special safeguard investigations against Chinese products4.to suffer a loss -- Because of this China suffered a tremendous economic lossvalued at US$19.1 billion in terms of foreign trade.5.to resolve a dispute -- A second round of negotiations between China and theUnited States aimed at resolving a dispute over textile trade broke down Thursday.6.to consult with -- We will be consulting with the Chinese over the next few dayson the date and location of the next round.7.to surge -- U.S. manufacturers say Chinese clothing imports, which have surgedafter a worldwide quota system expired on Jan. 1, are costing them profits and jobs.8.to be sensitive -- The dispute is especially sensitive amid rising Americanfrustration at the country's soaring trade deficit with China, which reached a record $162 billion last year.II．Ask students to use the following active vocabularies to form sentences as what they have heard from listening (Dictate then remember).1.to come into existence -- China's current unified, managed floating exchange rateregime based on market supply and demand of foreign exchange came into existence in 1994.2.to appreciate -- Between 1994 and 1997, the exchange rate of the RMB againstthe US dollar appreciated from 8.7 1, reflecting the feature of a managed float regime.3.floating band -- At the end of 1997, at the request of neighboring economies andinternational institutions, China substantially narrowed the floating band of the RMB exchange rate to help reduce the shock of the Asian financial crisis and dispel the fear of RMB devaluation.4.to pursue -- The Chinese government does not pursue trade surplus, but ratheraims at a rough overall balance in the current account.5.to be compatible with -- Since China recorded limited foreign reserves in the1990s, it was necessary to expand them to be compatible with the level of import and external debts.6.to entail -- It was not until the end of 2001 that China was accepted as a memberof WTO, which entailed a series of trade reforms.7.to turn out -- It turned out that while China's import in 2002 recorded a rapidexpansion, export also surged, resulting in a trade surplus of 30.4 billion US dollars.8.to relax restrictions -- In the five years following the accession to WTO, Chinawill continue to cut tariff and relax quantitative import restrictions.9.to surpass -- Since the beginning of this year, the growth of China's imports hasaccelerated, surpassing that of exports.10.to call for -- International trade theories and WTO spirit call for multilateral-tradebalance rather than bilateral trade balance.11.given -- Given the two countries' existing economic and trade structure, theUnited States would continue to have big trade deficit with China.12.to be attributable to -- The US trade deficit may be attributable to structuralimbalances and fiscal deficits in the United States rather than the RMB exchange rate.III．Ask students to use the following active vocabularies to form sentences as what they have heard from listening (Dictate then remember).1.as opposed to—CCTV Dialogue Program Hostess had invited a professorGertrude Hoffman from the London School of Economics to talk about free trade as opposed to fair trade.2.free access—Free trade allows free access to markets and market information.3.level playing field—The focus of free trade is on creating a level playing fieldbetween the trader and the producer with the idea of creating better market efficiency and higher profits.rmed—So that we have informed consumers who know what options are outthere.5.grow in popularity—I think that Fair Trade is already growing in popularity.6.mainstream—You will see a lot of products that are just appearing in themainstream as Fair Trade products because they are great products to sell and satisfy the requirements of being in the Fair Trade.第三课解读经济【教学目的和要求】Teaching Objectives1.Students will learn word and expressions related to various economic indication.2.Students will be able to use economic indicators to talk about economic situations.【教学时间】Time allocationThis unit will need 3 class hours, 2 hours for listening and studyingthe content of the text and the rest for discussion and practice.【主要内容】Background ReadingGreenspan’s Record: An Activist Unafraid to Depart from the RulesLoose-leaf selective listeningPart A Business NewsExercise 1, 2Part B Business Reports in Face of the Worst Financial CrisisExercise 1, 2Part C How to Be Exuberant and RationalExercise 1, 2Acting outExercise 1, 2【重点和难点】I．Ask students to use the following active vocabularies to form sentences as what they have heard from listening (Dictate then remember).1.dilemma-- Could the Bank of England face a similar policy dilemma to that of theEuropean Central Bank.2.stick-- Confronted by sticky consumer price inflation, the ECB has felt unable tocut interest rate for more than two years.3.threshold-- While welcoming the amendment in principle, many members of theStanding Committee of the 10th National People's Congress, China's top legislature called for the threshold to be raised even higher to benefit more low earners.4.levy-- A proposed amendment raising the threshold at which personal income islevied has met with a mixed response from national legislators in China.5.water down-- A group of small EU countries are seeking to water down some ofthe key proposals in G8 debt relief deal agreed last week by G8 leaders at Gleneangles, leaked documents have revealed.6.spike-- Crude oil prices hit a record 68 dollars a barrel after the US reported adecline in petrol stocks and China said its crude imports spiked in July, as strong demand on the mainland shows no signs of easing.7.hit-- On an inflation-adjusted basis, oil prices would need to hit about 90 dollars abarrel to match the highs of 25 years ago.II．Ask students to use the following active vocabularies to form sentences as what they have heard from listening (Dictate then remember).1.unveil – President Obama is unveiling his budget this week.2.deficit –The president wants to cut the federal deficit by half over the next fouryears.3.refinance – Sources say that the government will cut monthly mortgage payments,allow more borrowers to refinance their loans and give bankruptcy judges greater power to modify mortgages.4.worst-case scenario – GM says it’s now going to need a total of 30 billion dollarsin bailout money in the worst-case scenario.5.wrap up – Secretary of State Hillary Clinton is headed back home after wrappingup her first overseas trip as the top U.S. diplomat.6.fiscal disaster –State leaders are now warning of a fiscal disaster if lawmakerscan’t reach an agreement.7.up for sale – One of the most expensive addresses in New York is up for sale.8.bid for – This is a piece of real estate only billionaires can bid for.9.put brakes on –The worst economic crisis has put brakes on the expansion athome and made high quality brews in the U.S. market more competitive.10.overriding –Virtually every customer we talked pointed to one overridingconcern—too expensive..11.price conscious—In fact Starbucks is looking at new ways to appeal toprice-conscious consumers.II．Ask students to use the following active vocabularies to form sentences as what they have heard from listening (Dictate then remember).1.irrational exuberance -- In December 1996, when Alan Greenspan made hisfamous comment on the possibility of “irrational exuberance” in stock prices, the Dow Jones industrial average stood at 6,400.2.burst a bubble -- The Fed should not try to burst a bubble by raising interest ratewhen the outlook does not demand it.3.unsustainable surge -- Mr. Greenspan’s view is based partly on the difficulty, forcentral bankers, of spotting the difference between an unsustainable surge in prices based on speculation and a sustainable one based on fundamentals.4.core mandate -- If a market shift threatens the core mandate, its job is to deal withthe consequences.5.“mopping up” strategy-- Alan Blinder, the Princeton professor who is giving apaper on the Greenspan era at this week’s Jackson Hole symposium, calls this the Fed’s “mopping up” strategy.6.substantial economic contraction -- It is far from obvious that bubbles, even ifidentified early, can be pre-empted at lower cost than a substantial economic contraction and possible financial destabilization –the very outcomes we are seeking to avoid.7.froth -- Part of the next Fed chairman’s inheritance will be a housing market thatMr. Greenspan has said is showing signs of “froth” in a number of cities.8.sanguine -- Henry Kaufman, the Wall Street economist, believes the FOMC is toosanguine.9.consumption binge -- The Fed’s assurances that it will raise rates at a “measured”pace have contributed to a household debt-financed consumption binge and to speculative activity by investors.第四课消费者行为【教学目的和要求】Teaching Objectives:1．Students should learn vocabulary and basic concepts related to marketing and consumer behavior.2．Students will be able to talk about different consumer behavior and marketing practices.【教学时间】Time allocationThis unit will need 3 class hours, 2 hours for listening and studyingthe content of the text and the rest for discussion and practice.【主要内容】Background ReadingWhat is Consumer Behavior?Loose-leaf selective listeningPart A Business NewsExercise 1, 2Part B Global Slump Casts a Pall over ConsumersExercise 1, 2Part C Lifestyle Change – Fitness and HealthExercise 1, 2Acting outExercise 1, 2【重点和难点】I．Ask students to use the following active vocabularies to form sentences as what they have heard from listening (Dictate then remember).1．to contract--He has contracted the habit of talking to himself.2．acute--an acute disease, an acute hospital3．There is a shortage of acute beds in the hospitals because of the unexpected outbreak of SARS.4．to take sth. for granted -- I take it for granted that we should build new roads. 5．trivial -- He sometimes puts the trivial above the important.6．to mislead sb. Into...-- Her friendly attitude misled us into thinking that we could trust her.II．Ask students to use the following active vocabularies to form sentences as what they have heard from listening (Dictate then remember).1.global slowdown –Squeezed by global slowdown, consumers and companies in countries that celebrate the Lunar New Year, are slashing their spending on traditional lavish gifts, liquor and banquets.2. count on –In China, where many businesses count on the equivalent of aChristmas shopping boom for a big share of annual sales.3. roll out—It could further depress China’s falling growth rate just as Beijing isrolling out a multibillion-dollar plan to boost consumer spending.4. splurge on—Companies that splurge on lobster for employee parties in 2008 areordering pork this year.1.scale down –Companies are also scaling down employee lotteries—a commonfeature of holiday parties.2.double-digit growth—Hardest-hit have been areas hat depend on exports, whichfell 2.8% in December compared with 2007—a painful decline from double-digit growth earlier in 2008.3.outlast –Other companies are expected to cut or withhold bonuses to preservecash so they can outlast the slump.4.venue—Daimler debated whether to have an employee party and decided to holdon at a less expensive venue than in 2008.5.cut into –The downturn has cut into sales of the ubiquitous red envelopes.6. throw in—The hotel may even throw in free cocktails to sweeten the deal.7.reeling—The hotel business is reeling as firms and families cut their travelbudgets.8.grind on—Haggling has become more accepted, at least for as long as therecession grinds on.9.hammer out—Car dealers are more willing than ever to hammer out a bargainnow that sales have slumped.10.waive—Credit-card companies are being more flexible with customers who wantinterest rates reduced or late fees waived.11.horse-trading—Firms may suffer in American consumers get used to the idea ofall this horse-trading.prop-up—But in the short term, it could prop up sales.III．Ask students to use the following active vocabularies to form sentences as what they have heard from listening (Dictate then remember).1.preoccupation-- their preoccupation with fitness and health has emerged as a corevalue.2.to manifest --This value has manifested itself in a number of ways.3.outgrowth--The fitness trend is an outgrowth of the "me generation."pared with--Today, nearly 70 percent of the population engages in one ormore athletic activities daily, as compared with only 25 percent a generation ago.5.to modify--Traditional food manufacturers have begun modifying theiringredients to cater to the health-conscious consumers.6.to persuade--Sun Chips from Frito-Lay try to persuade consumers they arewholesome products.7.with respect to--Some of the biggest changes have occurred with respect to whatpeople drink.8.diet--Diet beverages are the super growth segment of the soft-drink industry.9.per capita consumption--Paralleling this trend, the consumption of bottled waterhas grown rapidly, with per capita consumption jumping from 2.8 gallons in 1990 to 8.8 gallons in 1999, an increase of 214 percent.第五课品牌资产和全球品牌【教学目的和要求】Teaching Objectives:1．Students will learn words and expressions related to branding.2．Students will be able to talk about the historical development and the current situation of global brands.【教学时间】Time allocationThis unit will need 3 class hours, 2 hours for listening and studyingthe content of the text and the rest for discussion and practice.【主要内容】Background ReadingBrand EquityLoose-leaf selective listeningPart A Business NewsExercise 1, 2Part B Wal-Mart Learns a Branding LessonExercise 1, 2Part C ZTE Silent ModeExercise 1, 2Acting outExercise 1, 2【重点和难点】I．Ask students to use the following active vocabularies to form sentences as what they have heard from listening (Dictate then remember).1.brand-building--Possibly no brand has done a better job of mining the potential ofnew brand-building principles than Korean consumer electronics manufacturer Samsung Electronics Co. .2.post--Samsung has posted the biggest gain in value of any Global 100 brand, witha 186% surge.3.Brand value--Last year Samsung surpassed No. 28 Sony in overall brand value.4.Marketing and product mix--Some of the older brands in our ranking are clearlystruggling to remake their marketing and product mix for a more complex world.5.Slippage--VW acknowledges its brand value slippage.6.Outspend--Sony outspends Samsung on traditional advertising in the U.S. onelectronics products. Many young brands that scored big gains in value depend on their own interactive Web sites to shout about their brands.7.Spokesman--Yao is a spokesman for Coca-Cola rival, Pepsi.8.Feature--A picture featuring Yao and two other Chinese basketball players can becurrently found on bottles of the popular soft drink.9.Legal proceedings--Yao has recently initiated legal proceedings againstCoca-Cola for what he claims is an unauthorized use of his image.10.Recall--He is demanding the company recall all products carrying his picture.11.Publicity deal--Top athletes recently signed a publicity deal with Coca-Colarivals Pepsi in early May.12.Publicity agent--Coca-Cola signed a contract with the publicity agent for theChinese Men's Basketball Team in late March.13.Personal authorization--China's national law states that a person's image can onlybe used for advertising purposes if they have given personal authorization. II．Ask students to use the following active vocabularies to form sentences as what they have heard from listening (Dictate then remember).1.in liquidation—Iconic brands such as Lines-n-Things and Mervyns are inliquidation.2.file for bankruptcy protection—Former electrical retail powerhouse Circuit Cityfield for bankruptcy protection last week.3.quarter—On Thursday Wal-Mart announced a 7.5% increase in sales for thefirst three quarters of 2008.4.upcoming—Chief executive Lee Scott was smiling when he declared his‘optimist’for the upcoming holiday season.5.trade down—The middle classes across the Atlantic have begun trading down inthe millions.6.at the expense of—Wal-Mart is enjoying a middle-class renaissance at theexpense of its upmarket rivals.7.learn…the hard way—It has learned one of the greatest secrets of branding thehard way.8.flat sales—Frustrated with flat sales, and shareholder pessimism, the leadershipteam at Wal-Mart decided to reposition the brand.9.in close proximity to—Students are shown a perceptual map in which a brand isin close proximity to competitors and associated with lifeless values.10.implication—The implication is obvious: change when the brand stands for andbecome popular and profitable again.11.bonkers—In Wal-Mart’s case, the brand repositioning was particularly bonkers.revitalization—Wal-Mart realized that its repositioning strategy was not working, and shifted to a revitalization approach instead.III．Ask students to use the following active vocabularies to form sentences as what they have heard from listening (Dictate then remember).1.entrant—In the last quarter of 2007 there were three new entrants in the top tenlist of mobile-phone makers.2.market share—Its worldwide market share went from 0.4% at the start of 2007to 1.2% in the second quarter of 2008.3.business model—Yet ZTE is easy to overlook, because of its distinctive businessmodel.parable—With prices for comparable products 25-90% less than those of itsWestern competitors, ZTE has customers in over 60 countries.5.economic rise—Behind ZTE’s emergence are the usual factors that have come tobe associated with China’s economic rise, with a few twists.6.at short notice—Many of whom are deployed at short notice to work an largeprojects in some of the world’s most difficult places..7.financing—More fuzzy, but still important, has been ZTE’s ability to use helpfrom the Chinese government to arrange cheap financing for its global customers, which often lack capital.8.low-cost strategy—ZTE has done a good job of understanding how to pursue alow-cost strategy.9.unobtrusive—ZTE focuses on making equipment that is cheap, reliable andunobtrusive.10.white label—It supplies handsets on a “white label”basis to operators, whichthen sell them under their own brands.11.customize—ZTE does make some advanced handsets, but its strength is incombining low cost with a willingness to customize handsets for the operators. big names—ZTE supplies phones to big names such as V odafone and Telefonica.第六课广告诉求—形象和性格【教学目的和要求】Teaching Objectives:1.Students will learn words and expressions related to advertising.2.Students will be able to discuss different types of advertising appeals and the importance of image and personality to a product.【教学时间】Time allocationThis unit will need 3 class hours, 2 hours for listening and studyingthe content of the text and the rest for discussion and practice.【主要内容】Background ReadingWhat is Advertising?Loose-leaf selective listeningPart A Business NewsExercise 1, 2Part B What Should You Spend on AdvertisingExercise 1, 2Part C Advertising Techniques in the Movie “Spider Man”Exercise 1, 2Acting outExercise 1, 2【重点和难点】I．Ask students to use the following active vocabularies to form sentences as what they have heard from listening (Dictate then remember).1．climb to-- The online ad spend climbed to £490.8 million ($861 million) in the first six months of this year, exceeding previous estimates for the period. 2．account for-- Online rose to account for 5.8 percent of the market, surpassing outdoor advertising, which accounts for 5.1 percent of the total ad spend in the U.K.3．overtake-- Previous IAB U.K. estimates expected online to overtake outdoor by mid-2006.4．drive the shift of-- An increase in broadband penetration, rich media, media consumption and an online retail boom all drove the shift of ad spending to the Web.5．compile-- The IAB U.K. report was compiled from a survey of 75 companies representing thousands of Web sites.6．be valid on-- This program is to reward system integrators across the country and is valid on all Samsung color monitor, HDD and OMS products purchases made by SI partners.7．apart from-- Apart from these, gifts include Maruti Omni, 54-inch projection TVs, 29-inch DNIe TVs, Samsung 1.5 T split AC, Samsung frost-free refrigerators, motor cycles, mobiles and Titan watches.8．as part of-- As part of the scheme, Samsung has packaged its color monitors, HDD and OMS products in bundles.9．on the basis of-- to be given to the SI Partner on the basis of a lucky draw to be announced within a fortnight of the closing date of participation. 10．strengthen relationship with-- Samsung Power of 3 Program is a strong tool to help us grow our business and strengthen our relationship with the SI partners.II．Ask students to use the following active vocabularies to form sentences as what they have heard from listening (Dictate then remember).1.conundrum –It’s a conundrum that vexes many corporate leaders, from emergingentrepreneurs to seasoned CEOs..2.precede—Others naively assume that if they simply provide excellent products orservices, their reputation will precede them.3.beat a path to someone’s door—But the world has too many things to do with itstime than beat a path to your door.4.profit-and-loss statement—That means you need to structure your profit-and-lossstatement in such a way that you can profitably allocate a reasonable percentage of your revenue to marketing.5.advertising-to-sales ratio–Your first step is to find out what theadvertising-to-sales ratio typically is in your field6.financial statement—Public companies in your industry may give a figure fortheir marketing spending in their financial statements.7.leverage –You’ll also need to know if your business is built to leverage volume orto leverage margin.8.volume-driven –V olume-driven companies tend to spend a tiny percentage ofsales on marketing.9.margin-driven—Margin-driven companies tend to spend a larger percentage ofsales on marketing.10.meager –Wal-Mart might spend a meager 0.4% of sales on advertising.11.bump –If you are in a service business, you might want to bump your staringpoint higher than 5%.12.fuel—So fueling its growth requires that we spend a higher percentage of ourrevenues.III．Ask students to use the following active vocabularies to form sentences as what they have heard from listening (Dictate then remember).1．shape attitude towards-- Advertisers use several recognizable techniques in order。
商务英语视听说答案
英语答案Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewSample answers:Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good atcommunicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewKey:Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years’ financial industry experience with several companies; two years’ experience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: W ould I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantKey:Reasons for joining the company It is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experience He was involved in a factory restoration in Nanjing.Questions Are there any opportunities for Chinese employees to betransferred to the head office in New York or other branch officesaround the world?Result of the interview Chen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerKey:o 1.F T F F To 2.1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishPart V Case AnalysisHint:o She is not likely to get the job because she did poorly in the job interview. o Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company”4. Ask inappropriate questions, eg. “Can I take time off for vacation?”5. Self-conceit—“I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part II Listening and SpeakingTask 1 How is your job?Key:1) I haven’t seen you for years.2) what do you do now?3) I’m in the Research and Development Department.4) I knew you’d do something very challenging andcreative.5) I sometimes stay in the office after work to deal withunfinished tasks.6) I am still the accountant of that cosmetics company. Task 2 Describing jobsKey:1)personnel management2)developing markets3)planning4)execution5)sales targets6)team performance7)customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11)on time12)of good quality13)human and material resources14)training needs15)continuous improvementPart IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesKey:1.Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2.Administration; Marketing; Engineering; Project Preparation;AccountingVideo 2 Do you like your job?Key:1.self-employed entrepreneur, buyer, Line Supervisor,Advertising Executive, Public Relations Manager2.Scripts Unit 3 Part I Warm-upGood afternoon. Today I’m here to talk about how to make effective business calls. Telephone communication is common nowadays, therefore, how to 1) ensure smooth business communication gets increasingly important. Now I’d like to introduce some tips on making proper business calls. First, you should know 2) the purpose of your call in advance. Make sure you have 3) all the documents you’ll need before you dial. One important thing we should not overlook is time schedule. Try to 4) schedule a specific time for calls. Before you make the call, be sure that you get rid of 5) all distractions. For example, turn off the radio, television, etc. When making the call, listen carefully and 6) confirm that you have understood each point. Don’t pretend you have understood when you haven’t. Another thing we should keep in mind is: let other people speak and try to avoid 7) interruptions. Speaking slowly and clearly is important. Try to avoid 8) strong accent. Besides, make sure 9) you sound polite and agreeable. Remember that you should not argue! Use 10) the optional choice method, such as “Which is better, Monday or Tuesday?”, “Morning or afternoon?”, “Ten or eleven a.m.”? And, of course, try to make your call brief. Avoid 11) lengthy calls. Additionally, don’t try to be funny—you may be misunderstood. The last tip you should bear in mind is to 12) smile while you are talking. Your listener can “hear” your smile.Part II Listening and SpeakingTask 1 Making a callScript:Key:F F T T F T F FTask 2 Leaving a messageKey:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed lastFriday. They have to make some changes to the order. It’surgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageKey:1. F F T T F2.Message 1) Will you tell him that we’ve just received yoursample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need somenegotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied, “Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained, “It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied, “Oh, I’m terribly sorry for the trouble.”Unit4Key:Key:•1) Arrive at the meeting ahead of schedule.•2) Consider using a tape recorder.•3) Use a consistent format.•4) Follow the agenda.•5) Be concise.•6) List specific outcomes.•7) After the meeting, write a meeting report from your notes. Key:F F F T FKey:•1) To figure out the reason for the sales drop and the actions to be taken.•2) The salespeople are not very motivated.•3) No, because the sales quotas are pretty high.•4) He proposes to lower the quotas.Unit5Key:C B B C AScripts Unit 5Key:C B B C ATask 2 Receiving visitorsKey:1)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part IV Viewing and SpeakingVideo 1 Going through customsKey:1) What is the purpose of George’s travel?George is travelling on business.2) How long is he going to stay?He will stay for about a week.3) Who has invited George to attend the trade fair?He has been invited to attend the trade fair by his business associates.4) What is in the bag? Does George have to pay duty on it?His laptop computer is in the bag. It’s duty-free.5) Are the four packs of cigarettes that George has dutiable? Why or why not?No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Key:1.F2. T3.F4.F5.F6.F7.T8.F9.T10.FScripts Unit 6Part II Listening and SpeakingTask 1 A presentation by an HR ManagerKey:o 1. we are hiring foro 2. business software and consulting services o 3. 4,000o 4. large corporationso 5. 90 million dollarso 6. pretty fasto7. 29o8. a large project for a bankTask 2 Company profile of OracleKey:Company Profileo Presenter: 1) Monica Lio Title of the presenter: 2) Manager of the PR Department of Oracle China o Status: Largest 3) enterprise software company in the world the first 4) global software giant in Chinao Established time: in 5) 1977o Headquarters: Redwood Shores, 6) Californiao Employees: 7) 42,000o Annual Revenue年营业额: 8) 11 billion dollarso Development in China: entered China’s market in 9) 1989; set up Beijing Oracle Software Systems Co.Ltd in 10) 1991.o Oracle China Branches: Beijing, Shanghai, Guangzhou and 11) Chengdu.o Services provided: 9i E-Business platform, E-Business Suite, consulting services, 12) education and support services.Part IV Viewing and SpeakingVideo 1 Making a startKey:B A D E C谢谢观看! 欢迎您的下载，资料仅供参考,如有雷同纯属意外。
高级商务英语听力材料
高级商务英语听力材料高级商务英语听力材料堆积于此分享给大家。
下面是店铺给大家整理的高级商务英语听力的相关知识，供大家参阅!高级商务英语听力篇1Inquiry 询盘Brief Introduction在对外贸易中，交易的一方欲出售或购买某种商品，向另一方询问买卖该商品的各项交易条件，这种口头的或书面的表示，在进出口业务中称之为询盘或询价。
询盘一般分为两种：1)一般询价：这种询价并不一定涉及到具体的交易，一般属于大致的了解。
2)具体询价：所谓具体询价实际上就是请求对方报盘(request for an offer)。
也就是说，买方已准备购买某种商品，或已有现成买主，请卖方就这一商品报价。
Basic Expressions1. Our buyers asked for your price list or catalogue.我们的买主想索求你方价格单或目录。
2. Prices quoted should include insurance and freight to Vancouver. 所报价格需包括到温哥华的保险和运费。
3. I would like to have your lowest quotations C.I.F. Vancouver. 希望您报成本加运费、保险费到温哥华的最低价格。
4. Will you please send us your catalogue together with a detailed offer? 请寄样品目录和详细报价。
5. We would appreciate your sending us the latest samples with their best prices.请把贵公司的最新样品及最优惠的价格寄给我们，不胜感激。
6. Your ad in today’s China Daily interests us and we will be glad to receive samples with your prices.对你们刊登在今天《中国日报》上的广告，我们很感兴趣。
商务英语视听说课件
New Words and Expressions
Declare v 申报 Duty-free adj 免税的 Du able adj 应纳税的 Pay duty on adv 为。。。纳税 Formali es n 正式手续
Part 4 Viewing and Speaking
New Words and Expressions
Pop in 突然出现 Ups and downs起 落 Rough 大概的，粗糙的
Figure 数字 Laptop 手提电脑 Disaster 灾难 Short no ce 临时通知，短期通知
Extension 外线，延伸 Crossed line 串线
Part 4 Viewing and Speaking
New Words and Expressions
Have a word with与 …商谈
Go to… on business因 公去…出差 Assembly coffee table 组合咖啡桌 Urgent 紧急的
Part 4 Viewing and Speaking
New Words and Expressions
Rave about v 赞扬 Speak of the devil n 说曹操，曹操到 Data processing n 数据处理 In charge of n 负责，掌管
Answers for video 1
受制于。。。 Out of the limit = beyond the limit Within one’s control Out of control= beyond the control Though ul = considerate Answers for Video 2