物流英语总结

Chapter1

1.Why is logistics important to meet customer’s requirements?

The purpose of logistics is “to meet customers’ requirements”, with one being that logistics strategies and activities should be based upon customers’ wants and needs rather than the wants, needs and capabilities of other parties. Since different customers have different logistical needs and wants, a-size-fits-all logistics approach result in some customers being over-served while others are underserved.

2.The definition of logistics

Logistics is part of supply chain process that plans, implements, and controls the efficient, effective forward and reverse flow and storage of goods services, and related information between the point of origin and the point of consumption in order to meet c ustomers’ requirements.

3.What is the difference between effectiveness and efficiency?

a)Broadly speaking, effectiveness can be thought of as” how well does a company do what

they say they’re going to do.”

b)In contrast, efficiency can be thought of as how well (or poorly) company resources are used

to achieve what a company promises it can do.

4.Why is reverse logistics important?

Reverse logistics is also likely to gain additional attention in the future because online purchases tend to have higher return rates than other types of purchases.

5.What is the core concept of logistics?

The development of logistics customer service is the core concept of modern logistics. From a customer service point of view, logistics is defined by scholars as: to the right cost and the right conditions, to ensure the right customer at the right time and right place, for the right product for availability, namely, the concept of logistics 6Rs.

6.What is the importance of logistics?

Logistics costs account for almost 10% of the Gross Domestic Product

7.How do enterprise gain extra competitive advantages through logistics?

a)The customer service level can beat his opponent, an important weapon to gain a

competitive advantage. Because products, prices and promotions can certainly offer customers value added, but the brutal competition make products and prices, promotions easily imitated by competitors.

b)Defects and late deliveries are symptoms of quality problems in supply chain processes that

are all too apparent to the end-customer. Such problems negatively influence that customer’s loyalty.

c)Time measures how long a customer has to wait in order to receive a given product or

service. Lead time means the time it take from the moment a customer places an order to the moment that customer receives the goods he or she specified. The time advantage is variously described as speed or responsiveness inpractice.

Chapter2

1.The definition of warehouse

The warehouse is a point in the logistics system where a firm stores or holds raw materials, semi-finished goods, or finished goods for varying period of time.

2.Why does warehouse add cost to the products

Holding goods in a warehouse stops or interrupts the flow of goods, adding cost to the product or products.

3.The functions of warehouse

a)The warehouse serves several value-adding roles in a logistics system.

b)The second function of warehousing may be, customer order product mixing.

c)The third function of warehouse is to provide service.

d)The fourth function of warehousing is protection against contingencies such as

transportation delays, vendor stock-outs, or strikes.

e)The fifth function of warehousing is to smooth operations in the manufacturing process.

4.The goals of warehousing

The objective is to efficiently receive inventory, possibly store it until required by the market, assemble it into complete orders, and initiate movement to customer.

5.The goals of handing

The overall objective of material handing is to eventually sort in bound shipments into unique customer assortments. The three primary handing activities are receiving, in-storage handing, and shipping.

6.The definition of shipping

Shipping consists of order verification and transportation equipment loading.

7.The focus of storage: individual characteristics

8.Which factors influent storage logistics

The most important product variables to consider in a storage plan are product volume, weight and storage requirements.Similarly, the storage plan should take into consideration product weight and special characteristics.

9.The different between active storage and extended storage

a)Warehouse that directly serve customers typically focus on active short-term storage.

b)In contrast, warehouse use extended storage for speculative, seasonal, or obsolete