酒店大堂经理工作内容

大堂经理 Job List

1.Handles questions of charger and investigation of any guest's comments.

处理有关费用方面的问题，调查客人意见。

2.Assists with implementation of emergency plans(e.g.fire,accidents and

theft,ets.)

协助实施有关安全计划：（例如：火灾，突发事故，偷盗等）

3.Greets guests who may be waiting, offers assistance and alleviates any delays during check-in and check-out.

问候因办理登记及退房手续而等候的客人，为他们提供帮助以缓解他们等候的时间。

4.Maintains a log book (Guest Services Manager's Log Book) recording any unusual incidents and checks any important matters that require follow-up.

将所有的日常发生的事情以及检查每日重大问题的跟进情况都记录在工作记录本上。5.Makes periodic guests' room and public area inspections to be sure housekeeping standards are maintained.

定期检查客房及公共区域卫生，使其达到酒店的卫生标准。

6.Makes unscheduled tours of the property and departments to ensure proper security and supervision.

不定期地巡视酒店的财产和所有部门以确保酒店财产的安全及管理。

7.Makes checks on the standard of cleanliness in VIP and suite rooms prior to guests's arrival. Welcome and meets the VIP

on ther arrival and escorts them to their pre-assigned rooms and bid-farewell on their departure.

客人抵店以前检查VIP及套房的卫生是否达到酒店标准。VIP客人抵店以后欢迎并拜访他们，并送客人到指定的房间，并欢送他们离店。

8.Escorts designated guests or groups' to rooms as a hotel host's courtesy and continuation of dutieds.

代表酒店礼节性地送指定的客人或团队上房间，并继续履行有关职责。

9.Attends and takes immediate action wherever possible in the case of emergency.(e.g. death, accident and fire, etc.)

遇有突发事件时参与并采取紧急措施：（例如：死亡，突发事故及火灾等。）

10.Co-ordinates with the Housekeeper in controlling the lost and found articles.

与客房部协调有关失物招领事宜。

11.Relieves staff for meals' hour when necessary and assists them when they are busy.

合理安排员工用餐时间，当工作较忙时协助他们的工作。

12.Prepares daily reports of room-status, discharge of iability, guests'/staffs' accident, guests's comment, guests'/staffs'

property-loss/damage, indemnify-notice, traffic accident and self deposit receipt.

准备每日的房态报告，赔偿责任报告，客人/员工事故报告，客人意见报告，客人及员工财产丢失损坏报告。

13.Ensures that names of functions are displayed of the sign boards and its spellings are correct.

确保所有的公共设施上的内容准确无误，拼写正确。

14.Blocks off rooms for incoming VIPs and pre-registers the registration cards.

为所有预抵的VIP客人锁定好房间并准备好登记卡。

15.Stops any questionable persons from giong up to guests' rooms and notifies security.

阻止任何不明身份的人进入客房并通知保安部有关情况。

16.Enforces the hotels credit policy by monitoring requests for paid-outs, cash advances and company cheques.

通过听取有关付款，现金及公司支票等方面的意见推行酒店的信用制度。

17.Handles any guests' complaints diligently/professionally.

用心并专业地处理客人投诉。

18.Attends meetings and training programs when requested.

按要求参加部门例会及有关培训。

19.Performs all duties other than the above as requested by the Hotel Management, Company Policies and /or his/her direct supervisor.

遵照执行酒店管理层及直属上司赋予的其他职责。