Unit7航空服务英语
民航服务英语口语
民航服务英语口语CONVERSATIONALENGLISHFORAIRLINE PASSENGERSERVICECall-center2008.8务ContentsUnit One Flight Information(航班务务) (3)Lesson One Flight Information(航班务务) (3)Lesson Two Travel Inquiry(航空旅游务务) (5)Lesson Three Documents(旅行文件) (6)Lesson Four Direct and Connecting Flights(直航班务程航班达与) (8)Unit Two Airline Reservations(务票) (9)Lesson One Reservations(务票) (9)Lesson Two Onward Reservations(务务程票) (10)Lesson Three Reservation Change(务票改务) (12)Lesson Four Delay and Cancellation(延务取消与) (13)Lesson Five Standby(候务) (14)Unit Three Ticketing and Fares(出票票价与) (16)Lesson One Ticketing(出票) (16)Lesson Two Fares and Means of Payments(票价支付方式与) (17)Lesson Three Lost Ticket and Refund(机票务失退票与) (18)Unit Four Reconfirmation(再务务) (19)Unit Five Check In(务理登机手务) (20)Lesson One Normal Check-in(务理登机手务) (20)Lesson Two Ticket and Passport(机票务照与) (22)Lesson Three Seat Preference and Baggage(座位务务行李与) (23)Lesson Four At the Check-in Counter(在行李交台运柜) (24)Unit Six At the Information Counter(在务务务) (25)Lesson One Passenger List(旅客务务) (25)Lesson Two At the Information Counter(在务务务) (26)Unit Seven Arrivals(到达) (28)Lesson One Transit Passengers(务境旅客) (28)Lesson Two Baggage Handling(行李务理) (29)Unit Eight Hotel and Ground Transportation(旅务地面交通与) (30)Lesson One Hotel(旅务) (30)Lesson Two Ground Transportation(地面交通) (31)Unit Nine A Charter Flight(包机) (33)Unit One Flight InformationLesson OneFlight InformationNotes1.How are you doing? 你好务,务是一句务候务。
航客舱服务实用英语Unit
Informative elements: The welcome message provides essential information about the flight, so as the flight number, destination, and estimated time of arrival It also includes information about medical services, in light entertainment options, and any announcements that will be made during the flight
Other service requirements
Customer relationships
The ability to establish and maintain positive relationships with passersby, being friendly and approachable while also being attentive to their needs and requests
02
Cabinet services
Order service
01
Ordering food and drinks
The ability to understand and communicate a variety of food
and drink orders from passersby, including special dietary
04
Introduction to Cabinet Entertainment
Facilities
Unit航空服务英语
Lesson 3 Luggage Deposit
s Study:
Task④ Listen and fill in the missing s. 1. I How long do you want us to _k_e_e_p______ them 2. By the way, are there any __d_a_n_g_e_r_o_u_s__ goods in your baggage 3. If you pick up your baggage __w_i_th____ 4 hours, you have to pay
1. carefully __小__心__的_________________ 2. connection _连__接_____________________ 3. luggage _行_____________________ 4. later ___过__会__；__更__后__的________ 5. middle __中__间__的_________________
(After a while) A: Hello Madam, we’ve found your baggage. It was in the oversized baggage
claim area. A __p_o_r_t_e_r__ will bring it shortly.
B: Great. Thank you very much. A. Not at all.
Lesson 1 Introducing the Service Facilities
Dialogue: Task ⑤ Listen and try to complete the dialogue:
Introducing the Service Facilities(介绍服务设施)
Unit航空服务英语PPT课件
Lesson 2 Booking Tickets
Dialogue:
Dialogue: Task 2 Listen and try to complete the dialogue: Booking Tickets 订票
A: Good morning. ____M_a_y_____ help you B: Yes, please. We are going to Beijing for a __co_m__p_e_ti_ti_o_n__on the 10th of September. I want to __b_o_o_k__twenty tickets to Beijing. A: Just a__m_i_n_u_te____, sir. Let me check. Oh, yes. We have two flights to Beijing, at 8 o’clock in the morning and 4 o’clock in the afternoon. Both flights have seats ___a_v_a_il_a_b_le_____for September 10th. B: I’d___p_r_e_fe_r_____ the morning one. A: First class or _e_c_o_n_o_m__y____class B: _E__co_n_o_m__y_c_l_a_s_s_ When does it arrive at Beijing A: 11:00 am. Please be at the airport __2__h_o_u_rs_____ before your flight time for check-in. B: Thank you. A: You’re ___w_e_l_c_o_m_e_____. Have a good ____fl_ig_h_t_______.
乘务英语综合教程unit 7
Language Points
10 Children’s meals are soft, easy-to-chew foods. Foods that may cause choking or are highly seasoned are avoided. Two percent milk and juices are available onboard the aircraft. Baby foods are also provided. Varieties include strained fruits, vegetables and meats.
Language Points
7 In-flight meals are prepared by catering companies in each city to which the flight goes, and the contents of the meals will vary from one place to another, although the broad structure of the menu will remain the same. The same caterer supplies all flights originating in the base city so the contents of each type of meal are the same whatever route is being flown. On the other hand, flights originating at foreign stations will have meals whose contents vary from one place to another.
航空服务英语口语教程课件Unit 7
Speaking Tasks
Extended Reading
Extended Reading
Extended Reading
New Words and Expressions
Extended Reading
F F T F F T
Extended Reading
Professional Terms for Further Study
the tray for smaller objects. P: Do I need to take my laptop and camera out of the bag? O: Yes, you do. Also please take off your hat, coat and boots. (As she walks through the gate, the alarm goes off.) O: Please step forward. Do you have anything in your pockets—keys, cell phone, or coins? P: No. O: Please raise your arms and turn around. You should also take off your watch. P: Oh, right! O: Checking’s done. Thank you for your cooperation. P: By the way, can I go out again after passing through security? O: Of course, please use that staff passage if you want to go out. But remember, you have to go through the security
航客舱服务实用英语 Unit
0
How do the cabin attendants greet crew members?
What contents does the preflight briefing consist of?
1
If you are a cabin attendant, could you say something about the weather condition in a destination city?
➢ special passenger特殊 乘客
➢ VIP重要人士 ➢ announcement广播词 ➢ cabin check客舱检查 ➢ procedure程序 ➢ Airbus340空客340 ➢ aircraft飞机 ➢ pilot飞行员 ➢ flight deck驾驶舱
Sentence Patterns
•The cabin crew discuss the flight information at the preflight briefing.
•The cabin crew discuss the weather condition at the preflight briefing.
•The purser assigns the task for the coming flight.
Dialogues
•The cabin crew greet each other at the pflight briefing.
•The cabin crew discuss the flight route at the preflight briefing.
•The cabin crew discuss the passenger information at the preflight briefing.
民航服务英语口语
民航服务英语口语民航服务英语口语CONVERSATIONALENGLISHFORAIRLINE PASSENGERSERVICECall-center2008.8务ContentsUnit One Flight Information(航班务务) (3)Lesson One Flight Information(航班务务) (3)Lesson Two Travel Inquiry(航空旅游务务) (5)Lesson Three Documents(旅行文件) (6)Lesson Four Direct and Connecting Flights(直航班务程航班达与) (8)Unit Two Airline Reservations(务票) (9)Lesson One Reservations(务票) (9)Lesson Two Onward Reservations(务务程票) (10)Lesson Three Reservation Change(务票改务) (12)Lesson Four Delay and Cancellation(延务取消与) (13)Lesson Five Standby(候务) (14)Unit Three Ticketing and Fares(出票票价与) (16)Lesson One Ticketing(出票) (16)Lesson Two Fares and Means of Payments(票价支付方式与) (17)Lesson Three Lost Ticket and Refund(机票务失退票与) (18)Unit Four Reconfirmation(再务务) (19)Unit Five Check In(务理登机手务) (20)Lesson One Normal Check-in(务理登机手务) (20)Lesson Two Ticket and Passport(机票务照与) (22)Lesson Three Seat Preference and Baggage(座位务务行李与) (23)Lesson Four At the Check-in Counter(在行李交台运柜) (24)Unit Six At the Information Counter(在务务务) (25)Lesson One Passenger List(旅客务务) (25)Lesson Two At the Information Counter(在务务务) (26)Unit Seven Arrivals(到达) (28)Lesson One Transit Passengers(务境旅客) (28)Lesson Two Baggage Handling(行李务理) (29)Unit Eight Hotel and Ground Transportation(旅务地面交通与) (30)Lesson One Hotel(旅务) (30)Lesson Two Ground Transportation(地面交通) (31)Unit Nine A Charter Flight(包机) (33)Unit One Flight InformationLesson OneFlight InformationNotes1.How are you doing? 你好务,务是一句务候务。
《民航服务英语(第2版)》第七章
Task B Vocabulary Put the Drinks in the correct category.
Juice
Carbonated Wine& beverage spirits
Tea
Water Coffee
orange juice
pineapple juice apple juice
e.g. Lamd skewer 羊肉串 Beef Skewer 牛肉串 ; 串烧牛肉丸 Skewer Machinery 串机器
e.g. Beef canape 迷你牛肉三明治 Vegetable canape 迷你鲜蔬三明治
e.g. prawn cracker 虾片 昨天午餐我们吃了一盘对虾。 Yesterday we ate prawn dish for lunch.
-Excuse me, Would you like some drinks? -I prefer some soft drinks.
Task C Vocabulary Put the following food items in the correct category.
Juice
Vegetable Meat Seafood
snack [snæk] n. 小吃，点心； quantity ['kwɒntɪtɪ] n. 总量，数量；
Announcements
UNABLE TO FINISH THE PLANNED MEAL SERVICE
Ladies and Gentlemen, Due to severe turbulence throughout the duration of this flight,for safety reasons we are unable to complete the meal and drink service. We apologize for the inconvenience and appreciate your understanding.
change of reservation
First time passengers The elderly who move uneasily and has difficulty in carrying baggage Passengers on diverted flights Passengers making direct connections The standby passengers
《民航服务英语口语教程》
Unit 7 Change of Reservation
上海交通职业技术学院
Ways of Making a Reservation
Go to a travel agency Go to an airline office Go to the airport ticket counter Use your telephone Use your internet or web
Airline Reconfirmation Rule
A passenger having reserved for a seat for a continuing or return trip on an international or regional flight should reconfirm his/ her reservation no later than 72 hours before the flight departure, if he/she is to stay at the continuing or return point for more than 72 hours. Failure to make such reservation will result in the cancellation of the seat reserved. A passenger staying at the continuing or return point for less than 72 hours does not need to reconfirm his/her reservation.
航空英语专业词汇
精心整理UNIT1EngineFailure发动机故障PART1Phraseology专业术语1.enginetrouble(failure)发动机故障2.engineshutdown发动机停车15.engineinflightstart发动机空中起动16.stalledengine失速的发动机PART2Examples实用例句1.RequestprioritylandingatFuzhou Airportduetoenginefailure.由于发动机失效，我们请求在福州优先落地。
2.EngineNo.2isoverheating,probablyduetobirdingestionontake-off, Requestprioritylanding.二发超温，可能是起飞时进了鸟，请求优先落地。
3.No.4engineflameoutaftertake-off,Requesttoreturntolandwithoneengineinoperative.起飞后第四发动机熄火，请求一发失效返航着陆。
4.CA110aborted(rejected)take-off,duetoNo.1enginefailure.国航5.6.7.。
8.CA9819.10.W earedeclaringinemergency,No.3enginefire,warninglightremainsilluminated. Requestimmediate(emergency)landing.我们宣布紧急状态，三号发动机着火，火警灯一直闪亮，请求立即着陆。
11.N o.2enginefire,fireisextinguished.Requestprioritylanding.二发着火，火已熄灭，请求优先落地。
12.R equestemergencylandingandgetreadyextinguishfacilityonground(toprovidefire Fightingsquadsavailableonbothsidesoftherunway).请求紧急落地，并准备地面灭火设施（在跑道两侧提供消防队）。
《民航客舱服务英语》课件Unit 7
show a film. Today’s movie is Pride and Prejudice. We hope
you will enjoy it. Please watch the screen in the front of the
cabin. Those who don’t want to watch the film do not need to
7.2.2
Ladies and gentlemen, May I have your attention, please. We have been flying for about 1 hour. In order to 1 that everyone will have a happy journey, now we are going to show a film. Today’s movie is 2 and Prejudice. We hope you will 3 it. Please watch the 4 in the front of the cabin. Those who don’t want to watch the film do not need to worry about the 5 of the movie, because we will provide each of you with a pair of 6 , which is free of charge. Those who prefer music or 7 can listen to the music or operas with the earphones. If you have any problem, please call your cabin
民航服务英语7
民航服务英语
Unit 7 Safety Demonstration
Part I Dialogue
Exercise 1 Translate the sentences into Chinese. Would you please return your seat back to the upright position?
['bʌtn]
n.[计]按钮；纽扣
seat belt [siːt belt] 安全带
buckle ['bʌkl] n.皮带扣，带扣
position [pə'zɪʃn] n.位置，方位
altitude ['æ ltɪtju:d] n.高地；高度
民Байду номын сангаас服务英语
Unit 7 Safety Demonstration
life vest [laɪf vest] 救生衣
oxygen mask ['ɒksɪdʒən maːsk] 氧气面罩
emergency light [ɪ'mɜːdʒənsɪlaɪt] 紧急照明灯 upright ['ʌpraɪt] n.垂直；竖立
return [rɪ'tʒːn] v.返回
press [pres] vt.压；按；逼迫；紧抱
民航服务英语
Unit 7 Safety Demonstration
Lead-in
Discussion: Do you know what are they? Do you know how to use them?
民航服务英语
Unit 7 Safety Demonstration
Knowledge Base Words and Phrases
航空专业英语Unit 7
1 Introduction
• The parts from front to rear are an air compressor, a combustion chamber, a turbine wheel, and an exhaust duct. A shaft connects the turbine wheel to the compressor, so that turning the turbine will also turn the compressor. Inside the
• To increase the thrust of the gas turbine engine, more fuel is added which raises the energy level of the gas stream.
下一页 返回
1 Introduction
• The turbine will therefore be turned at a greater speed which will turn compressor at a greater speed. The compressor will therefore deliver a greater mass of air, and the thrust force of the gas turbine engine is therefore increased according to Newton’s 2nd Law.
• 2.1 Single Spool Axial Flow Engines
• A modern single spool axial flow turbojet engine（Fig.7.2） produces its thrust from the acceleration of the flow of the hot gases. Air enters the engine inlet and flows into the compressor where its pressure is increased. Fuel is added in the combustor where it is ignited and burns.
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
Lesson1 Airport Announcement
Task① There are several pieces of airport announcement, please listen to the following announcements and complete the blanks.
Lesson 2 Public Address System（客舱广播）
Words Study:
Task③ Listen and write down the words you hear. 1、 _f_li_g_h_t _a_tt_e_n_d_a_n_t ______ 2、__fa_s_t_e_n_____________ 3、__c_a_rr_y_-o_n__it_e_m________ 4、__p_u_rs_e_r_____________ 5、__w_i_n_d_o_w_s_h_a_d_e_______
Байду номын сангаас
呼唤铃
Lesson 2 Public Address System（客舱广播）
Words Study:
Task② Please remember the new words as quickly as you can! Then
write down the Chinese for each word.
恶劣的天气状况
Lesson1 Airport Announcement
Words Study:
Task② Please remember the new words as quickly as you can!
Then write down the Chinese for each word.
1. cancellation __取__消________________ 2. postpone ___延_迟_________________ 3. departure delay _出_发_晚__点_________________ 4. deicing _____除_冰__________________ 5. inclement weather ____恶__劣_天_气___________ 6. proceed to___继__续_下_去_______________
1. announcement [ə'naunsmənt]
n. 广播、公告
2. attention [ə'tenʃən]
n. 注意
3. lounge
[laʊndʒ]
n. 休息室
4. inclement [ɪn'klemənt]
adj. 险恶的，恶劣的，严寒的
5. postpone [pəʊst)'pəun]
A. Gate 2
B. Gate6
C. Gate 8
C
4. What is the weather condition outside?
A. sunny
B. cold
C. hot
B
5. When will the plane depart?
A. 11:00 a.m.
B. 10:00 a.m. C. 11:00 p.m. C
Lesson 2 Public Address System（客舱广播）
Words Study:
Task① Listen and repeat the following words.
1. chief purser
乘务长
2. fasten [ə'tenʃən] v. 扎牢，扣紧
3. crewmember
1. chief purser __乘_务__长_______________ 2. electronic devices _电__子__设__备______________ 3. upright position _垂__直__位_置________________ 4. descent _下__降_____________________ 5. tray table ___小__桌__板___________ 6.overhead compartment __行__李__架___________
Announcement:
Check-in（开始办理乘机手续） Ladies and gentlemen, may I have your attention please. Now we are ready for _c_h_e_c_k_-_in__ for Flight MU535 to _H__o_n_g_K_o_n_g__ at counter 1. Thank you. Check-in Closing（催促办理乘机手续） Ladies and gentlemen, may I have your attention please. Check-in for China Eastern Airlines flight MU553 bound for Paris will be _c_l_o_s_in_g____in a few minutes. Passengers who have not yet checked in please come to the C_h_in_a__E_a_s_te_r_n_A__ir_lin_e_s_counter. Thank you. Check-in Delay（推迟办理乘机手续通知） Ladies and gentlemen, may I have your attention please. Due to the poorw_e_a_t_h_e_r_c_o_n_d_it_io_n_s_ over the air route, flight CA987 to Los Angeles has been delayed. The check-in for this flight will be _____________. Please wait in the departure hall for further information. Thank you. Boarding（登机广播） Attention please. Passengers bound for Los Angeles on flight CA987, your flight wpioll sbtepo_n_e_d_______ in 15 minutes. In order to speed up boarding please have youbr o_a_r_d_in_g__t_ic_k_e_t_s____ ready. Thank you. Final Boarding Call（最后一次登机广播） Attention please. This ifsintahle_______ call for passengers traveling to Los Angeles. Flight CA987 is now boarding. Passengers are kindly requested to __p_r_o_c_e_e_d_t_o____Gate 5. Cancellation（航班取消） Attention please. We regret to announce that Flight CA987 from Beijing has bceaennc_e_l_le_d__________ due to the_____m_a_i_n_te_n_a_n_c_e___ of the aircraft. This flight has been rescheduled to tomorrow at 15:25. Thank you. Arrival（航班到达） Attention please. Flight CA 987 from Beijing islannodwin_g______. Thank you.
Unit 7 Announcement
Unit 7 Announcement
Lesson 1 Lesson 2 Lesson 3
Lesson1 Airport Announcement
Words Study:
Task① Listen and repeat the following words.
Lesson 2 Public Address System（客舱广播）
Words Study: Task④ Listen and fill in the missing words. 1. Ladies and gentlemen, welcome aboard _X_ia_m__e_n_A__ir_lin_e_s__Flight. 2. Please__p_r_e_s_s____ the call button for service. 3. Please make sure that your seat belt is securely __fa_s_t_e_n_e_d___. 4. We expect to__d_e_p_a_rt_____ soon. 5. The chief purser with all our _c_r_e_w_m_e_m__b_e_r_s will be sincerely at your service. 6. Now our plane has arrived at the ____a_s_s_ig_n_e_d__ position.
A. a flight attendant B. a ground crew C. a pilot B
2.What is the ultimate destination of the flight?
A. Nanchang
B. Xi’an
C. Xiamen C
3. Which departure gate has been changed to?