商务英语礼仪ppt
商务礼仪英语介绍培训课件(PPT 31页)
How to receive the unexepected guest？
First of all, you should give the guest some drink enthusiastically
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How to receive the unexepected guest？
3.Contact respondents
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How to say "hello"
3S principles：
1.Stand up 2.See 3.Smile
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On the basis of 3S, you can say：
Good morning .Good afternoon May I help you? Excuse me! May I have your name,please? Just a moment ,please!
❖ Be patient and smile ❖ Repeat information to be sure it’s correct ❖ Take notes if necessary ❖ Be clear avoid some jargon and slang ❖ Use caller’s name ❖ Thank the caller on completion of the call
and bid a friend farewell
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Telephone Manner
1)Answering an outside call
❖Opening:“Good morning. This is......
最新英文PPT商务礼仪
Business dressing etiquette for woman Business dressing etiquette for man
Formal Business Clothes for Woman
• Suits For autumn, winter and spring, wool is still the best choice. For summer cotton and linen(亚麻 ) are good choices, blue, black, charcoal, taupe, white, burgundy（紫红色）, and forest green are all acceptable colors. Although darker colors are typically worn in winter and lighter colors are worn in the spring and summer this rule is no longer hard and fast.
The attentions of business dressing etiquette for woman
• Some women can wear red suit, but oranges, yellows,and other loud colors can not used in business clothes
• Keep the higher heels for your skirts. Two inch heels with pantsuit is too dressy for day. open-toed shoes and mules are inappropriate in conservative
商务礼仪 英文版PPT演示课件
1、Reception etiquette 2、Table manners
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Making Introductions Shaking hands Exchanging business card Taking the elevator Riding
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What are the rules for making introductions?
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Chinese table manner-seating Western table manner-seating Difference between Chinese and Western
1. Handing business card
Observing the will and seizing the
moment. Paying attention to the order.
Being polite and standardizing the
posture.
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The etiquette of exchanging business card:
A man is always introduced to a woman. A young person is always introduced to an older person. A less important person is always introduced to a more important person. A single person is always introduced to a married person.
商务礼仪 Business Etiquette 英文版 ppt
二、Table manner
• 1) China's table manner • Generally,seats that closer to the top table take precedence（优先）.For example, on the wedding party,family members of the bride or the leaderships are arranged to the table that closest to the tap table.
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Business Etiquette
一、Dress etiquette
• Dress is a culture, it can reflect a nature’s cultural level and the material civilization level of development .
• We know that diffeerent preferences, so their ways of dress vary.
• Even so, we still have some basic principles to follow according to people’s beautyappreciation standard
• 2) West’s table manner • Wash you hands before each meal. • Knife and spoon are placed to the right of the plate. The fork is on the left.
• Open the napkin and place it in your lap before starting.
商务礼仪 英文版PPT幻灯片课件
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Chinese table manner-seating Western table manner-seating Difference between Chinese and Western
2. Accepting business card
Being modest and gentle. Reading carefully. Placing or collecting properly.
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The etiquette of taking the elevator: Hold the elevator, guest first. If guests are more than one, we should enter the elevator, one hand holds "open“. Exit first enter behind.
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Don’t:
Stretch left hand
Handshake with another hand in the pocket
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Don’t:
Handshake with water or sweat
Handshake with Excessive force
商务礼仪Bussiness etiquette(课堂PPT)
Dress etiquette
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Brief introduction
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Handshake etiquette
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Brief introduction
• Handshake etiquette originated from the ancient Europeans to each other that the hands of unarmed and show friendly meaning. Subsequently become vogue, prevailing in Europe and the United States.After the revolution of Xin Hai China also seem ceremony.In today's business contacts, a handshake is the most commonly used meeting etiquette
Bussiness etiquette
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∮Introduction etiquette ∮Handshake etiquette ∮Dress etiquette ∮Gift-presenting etiquette ∮Telephone etiquette
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Introduction etiquette
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Simple explaination Introduction etiquette is very important in interpersonal communication.It includes selfintroduction and introducing someone to others. A perfect introduction can leave a deep impression on others.At the same time,if you are well-prepared,a good introduction can also give you confidence and let you show you best.The following are some aspects you need to pay attention to.
商务礼仪实务英语PPT课件 Module 2 Project 3 . Dining Etiquette 餐饮礼仪
的菜盘里巡找，知从哪里下筷为好。此种行为是典型的缺乏修养的表
匙：又称勺子。在中餐中，勺子是用来辅助提取食物的， 尤其是羹、汤或滑溜的食物等。
• 4. 盘：又叫做盘子，是用来盛放食物的。 • 5. 碗：碗作为人们日常必需的饮食器皿，在中餐里主要是
吃饭时食指伸出，总在不停的指别人，北京人一般伸出食指去指对方时，大都
带有指责的意思。所以说，吃饭用筷子时用手指人，无异于指责别人，这同骂
人是一样的，是不能够允许的。还有一种情况也是这种意思，那就是吃饭时同
别人交谈并用筷子指人.
(1)中餐的餐具
·品箸留声：
• 这种做法也是不行的，其做法是把筷子的一端含在嘴里，用嘴来回去 嘬，并不时的发出咝咝声响。因为在吃饭时用嘴嘬筷子的本身就是一 种无礼的行为，再加上配以声音，更是令人生厌。所以一般出现这种 做法都会被认为是缺少家教，同样不能够允许。
and stomach after the meal.
Serving Dishes at the Center of Table vs. in Each One’s Own Plate
Chicken Breast vs. Chicken Necks / Feet
3. 商务中餐：给主人和客人的几点建议
用来盛放食物和羹汤的。 • 6. 湿毛巾、餐巾、餐巾纸、牙签、水盂的使用规范 。 (1)湿毛巾餐前只能用来擦手，不能用来擦脸、擦嘴。
(1)中餐的餐具
(2) 餐巾的使用是为了防止衣服被弄脏，应该把它平铺在大腿 上，不要把它围在脖子或别在腰带上。
(3) 餐巾纸主要用来擦嘴或手。 (4) 席间牙签要在万不得已的时候使用，用时注意以手或餐巾
商务礼仪实务英语
Practice of Business Etiquette in English
商务英语课件：学会商务礼仪,展现自信形象
3 Body Language
Understanding the importance of body language in greetings and introductions
Addressing Colleagues and Business Partners
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Formal and Informal Addressing
Punctuality and Attendance
The importance of being punctual and reliable in a professional setting
Work-Life Balance
Strategies for maintaining a healthy work-life balance to enhance productivity and well-being
2 Active Listening on the Phone
How to actively listen and engage in meaningful phone conversations
3 Taking Messages and Transferring Calls
Best practices for taking accurate messages and transferring calls efficiently
Formatting and Proofreading
Tips for organizing emails and checking for errors before sending
Байду номын сангаас
Telephone Etiquette
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商务英语礼仪ppt篇一：商务英语电话礼仪商务英语电话礼仪在商务英语中，和客户约好时间却又临时有事，只得电话通知对方，此时考验你电话英语技巧的时候就到了，今天小编为你带来一些实用的电话英语技巧，赶快来学习一下吧！changeofplan更改计划我们要确认对方能否接受这次计划的改变tellmeifit’sokay··newmeetingdate会议新时间像第一种情况一下，我们依旧要确认对方对计划更改的看法confirmthatit’sokay··orderproblem订货问题订货出现问题，我们的关键应该集中在checkbackwithme 了··cancellationofseminar取消研究项目在(:商务英语礼仪ppt)以资金为基础的研讨项目中，重点自然是tellmehowtopayyourfeebacktoyou··invitationtodinner晚宴邀请请人吃饭时，最不能忽略的就是时间地点啦。
whatdayisconvenientforyou?··courtesycall售后服务电话优质商家通常会在产品售出后对顾客做回访调查，假如你卖出了一个打印机，那么你需要对顾客进行了解：tellmeifeverythingisokay withyourprinter?篇二：中西方商务礼仪(英文) differentBusinessEtiquettebetweenchinaandthewesti.introduction Businessetiquetteisakindofcivilizationaccumulationofhumanbeing.itbeco mesfixedduringthebusinesscommunication,beinghandeddownfromgenerat iontogeneration.itisalsoakindofstandardbehaviorobservedbythebusinessm enintheircommunication.differentcountrieshavedifferentculturetraditions,s otheirbusinessetiquetteisalsodifferentfromoneanother.Therearegreatcultur aldifferencesbetweentheculturalcoresofconfucianinchinaandthecoresofchr istianinthewest,whichleadstosomedifferencesinthebusinessetiquettebetwe enchinaandwest.ii.TheinfluenceofculturaldifferencesonBusinessEtiquettedifferencesBetwe enchinaandthewestGenerallyspeaking,thedifferencesonbusinessetiquettebetweenchinaandthe westareinfluencedbyseveralculturalfactors,suchasvalues,viewoftime,view ofspace,viewofdiet,verbalhabitsandnonverbal.Thepapermainlyfocusesonti meandspaceapproach.2.1FromtheapproachoftimeThoreauoncesaid,“ifamandoesnotkeeppacewithhiscompanions,perhapsitisbecausehehearsa differentdrummer.”now,weusethephrase“thebeatofadifferentdrummer”toexplainanydifferentpaceoflife.Theattitudestowardtimevaryfromcultureto culture.anditisunderstandablethatpeopleofdifferentculturesholddifferentvi ewstowardtime.whenitcomestointernationalbusiness,theviewoftimecanbe dividedintotwotypes,suchasmonochromictimeandpolychromictime.countr iesthatfollowmonochromictimeperformonlyonemajoractivityatatime,whil ecountriesobeyingpolychromictimeperformseveralactivitiessimultaneousl y.(JeanetteS.113)TheUnitedStatesisamonochromicculture.inmonochromicculture,timeisreg ardedassomethingtangible.Timeisseenaslinearandmanageable.Therefore,p eopleconcentrateonthetaskathand,takingtimecommitmentsseriouslyandbei ngaccustomedtoshort-termrelationships.Forexample,inthewest,timeisakin dofpreciousandlimitedresource.Thebusinesspeopleattendthebusinessmeeting ontime.ifsomeonewaslate,hewouldbeconsideredtobelackofhonesty.andthe U.S.businesspeoplealwaysexpecttosolvetheirbusinessproblemswithintwen tytothirtyminutes.inmonochromiccultures,itisconsideredarudetodotwothin gsatonce,suchasreadingajournalinameetingoransweringthetelephonewhile someoneisinyouroffice.Schedulesandkeepingappointmentsareconsistentwithvalueofpeopleinmonochromiccultures. chinesepeoplearetypicalexampleofpolychromiccultures.chinesepeopleare welladaptedtodoingseveralthingsatonceanddonotmindinterruptions.intheir opinion,peoplearemoreimportantthanschedulestomembersofpolychromicc ultures.Theirlifestyleislessorganizedthanthatofmonochromicpeople.intheir eyestimeisjustlikeacirclethatdoesnothavetheend.Sochinesepeoplearehighl ydistractedandsubjecttointerruptions.Theyconsidertimetobecasualandflexi ble.Forexample,tomostchinesetoday,timesimplyflowsfromonedaytothenex t.ifajobisnotdonetoday,maybeitwillbedonethenextdayorthenext.andthebusi nessmeetingwouldgenerallylastforseveralhours. comparedwiththewesterners,fewchineseequatetimewithmoney.whenforeig nbusinessmenarriveinchina,mostchinesewillmakethemsettledowninhotels andgivethemanopportunitytorestup.Becausechinesedonotexpectthemtoim mediatelyrushintobusiness.However,generallythisarrangementwillbepolit elybutfirmlyrejectedbyvisitors.whenchineseareinvolvedininternationalbus iness,theywillgetfamiliarwiththewesternconcept“timeismoney”.Buttheydonotautomaticallyrelateittothepaceofbusiness. Besides,chinesedonotpaymuchattentiontotheappointment.Sometimeseveni fthereisanappointment,thechinesewouldnotsticktoitseriously.whenpeopleo fdifferentculturesinteract,misunderstandingsoftenariseasaresultofdifferentt imeview.Forinstance,inthewesterncountries,thebusinesscontactwouldbepr e-arrangedwithinthreetofourweeks.Businesspeoplepre-arrangethebusinesscontactatleasttwoweeksinamerica.Theappointmentisholytoamericans.inth ebusinesscommunication,ifsomeoneaskstohaveabusinesscontactatthelast minute,hewillbeconsideredtomaketroubleorinsulttheothers.onthecontrary,t hechinesepeoplepaymoreattentiontorelationship.intheirbusinessactivity,ift hereisanimportantpersonneedtobecontacted,theycouldcanceltheprimaryap pointmenttomeethim.itisunacceptabletoamericanbusinesspeople.Thisexa mpleshowstheculturaldifferencesintimesensebetweenchinaandthewest.and itbecomesincreasinglyimportantasmodernbusinesscommunicationsputmor eandmorebusinessmenindailycontact.ifwearetoavoidmisunderstanding,we needtoknowbetteraboutourownculturalbiasesandthoseofothers.(wenYaoqi ng,127)2.2FromtheapproachofspaceSpace,isthephysicaldistancebetweenpeoplewhentheyareinteracting.itisdee plyinfluencedbyculture.whenpeoplearehavingaconversation,thedistancebe tweenthemchangesdramaticallyfromoneculturetoanother. Generallyspeaking,therearefourzoneswhenU.S.peopleinteract:theintimate zone,thepersonalzone,thesocialzone,andthepubliczone.Theintimatezone,le ssthan0.46meters,isreservedforaclosefriend.anditappearsbrieflywhenthebu sinesscolleaguesshakehands.Thepersonalzone,from0.46metersto1.2meters ,isusedforgivinginstructionstosomeoneinanoffice.Thesocialzone,from1.2t o3.6meters,isusedforimpersonalandformalbusinessmeeting.Thepublicdistance,over3.6meters,isthemostformalzone.(LillianH.83) americanstendtoneedmorespacesthanchinese.whenhavingaconversationwi thchinese,americanswillbackawayforthechinesepartnerisstandingtooclose. StandingtooclosetosomeoneintheUnitedStatesmayleaveabadimpressionon theothers,asitimpliesthepersonisupset,overbearing,orheismakingsexualadv ances.ThesenegativepositionsshouldbeavoidedintheUnitedStates.inchina, peopleprefertostandclosetoeachotherandtheythinkitisanormalandfriendly waytocommunicatewitheachother.Besides,thearrangementofdesks,chairs,andconferencetablealsofeaturethed ifferentstylesofcommunication.whentheUnitedStatespeopleareconversing, theyprefertheface-to-facearrangementofchairswhereasthechineseprefersid e-by-sidearrangement.Theylikethisarrangementbecausetheycouldavoiddir ecteyecontactthroughit.iV.conclusionwiththeglobalizationoftheworldeconomy,organizationsareculturallydivers einhandlingallkindsofbusinessactivities,especiallymultinationalcooperatio n.moreandmorebusinesspeoplehavebecomeawareofthestrongimpactfromc ulture.andtheyshouldhaveagoodunderstandingoftheotherbusinessetiquette culturebeforehand,whichisbeneficialforbothsidesofthebusinesspeople.only inthiswaywillitbepossibleforthemtoexpandtheirbusinessandmakeitmorepr osperous.篇三：世界各国商务礼仪世界各国商务礼仪介绍“十里不同风，百里不同俗”，世界各国都有自己的礼仪传统，每个民族都有自己的奇风异俗。