terminology 酒店专业术语

TERMINOLOGY酒店专业术语A:Adjoining Rooms: Two separate rooms with a common wall. 相邻房间Advance Deposit : Payment inadvance on an account prior to the guest`s arrival in order to assurea room.being held after 6:00pm and guarantee reservation. 预收定金Allowance : A reduction in the guest`s bill(folio) resulting from either unsatisfactory service ora posting error. 调账Arrival Time: The day a guest is expected to register with the hotel.预抵日期Ambulatory Room: Room especially equipped for wheelchair patients. 残疾人房ASAP : As Soon As Possible 尽快A verage Room Rate : The average number of dollars derived from the sale of rooms This iscalculated by dividing total room revenue by the vumber of room sold.Therate should be net rate exclusive breakfast and room surcharges. 平均房价A vailability: Denotes a conditional status of rooms .SPACK A V AILABLE means a room can beobtained through reservation or registration. 出租率B:Back to Back: This is when one group is brought into the hotel just as another group is ready to depart 预抵和预离是同一间房Blocked : A reservation for which a specific room has been reserved. 所房Bucket Check : V erification that information on registration cards is identical to information of the computer. 挂牢Booked :Reservations can only be accepted for a group or convention still holding open room blocks. 预定C:Call Accounting : Computer system that tracks guest telephone calls. 电话计费系统Cancellation Number : Number given to a customer who is canceling a guaranteed reservation.The number appears on the Computer Screen when a reservation is cancelled.删除预定号码Check In : Refer to C/I. The formalitics attendant to arrival at a hotel including signing of registration card. 办理入住Chcek In Time : Hotel standard check in time is 14:00 ?Check Out : Refer to C/O. The formalities attendant to departure of the guest and the settlement of the account. 退房Check Out Time: Hotel standard check out time is 12:00noon.Only Priority Club Reward member entitled late check out till 14:00. the latest check out time is 16:00which should approved by the hotel management.An late check out isapproved, must be noted in the departure time field. 退房时间City Ledger : A guest`s account that is no longer active in the Front Office but is still active in accounts receivable in the Accounts Department. 挂账Cooperate Rate: A special discounted room rate offered to a person who is frequent hotel guest.Also referred to as the BUSINESS RA TE. 公司协议价Commissioned Sales: Sales made by a travel agent to which the hotel must pay a commission for the booking. 回佣Complimentary Rate: A room provided to the guest at no charge.This is normally done as a promotion of business or good will. 免费房间Confirmed Reservation: A reservation request that is confirmed by telephone or mail prior to the guest`s arrival at the hotel. 确认预定Confirmation : Record of reservation information mailed to a guest . 确认函Connection Room : Two (2) rooms with a common door other than the hallway door. 连通房COT : Baby`s bed. 婴儿床D:Daily Count : Records the number or arrivals and departures and the total number of rooms to sell. 了解酒店当日房态Day Rate : A room rate for less than an overnight accommodation.Normally50% off the rack rate.For the cooperate day rate will be offered by Director of Sales.当日房价Data Link : Enables two(2)computer systems to one another. 数据连接Departure Date : The date the guest is scheduled to check out of the hotel 离店日期Deposit :A cashier`s net receipts for the day. 押金Direct Bill : An account with a debit that is sent to the Accounting department for billing.These must be approved in advance by the Credit Manager. 入账DNA:A guest with a time arrival reservation (6:00) who does not arrive.(Do Not Arrive) 有预定但客人未到Double Room : Two (2)people in a room. 可以两个人住的大床间E:Early Arrival : This term refers to the guest who arrives at the hotel before the scheduled check in time.Depending upon the availability of rooms of the guest willeither be assigned a room or asked to check any bags and return at a latertime when rooms are ready. 有预定但提前到的客人ETA: Estimated Time of Arrival 估计到达时间ETD : Estimated Time of Departure. 估计离店时间F:F.I.T : Free Individual Traveler.A guest who comes to the hotel as a non-affiliatedgroup member. 没有预定的客人（散客）Folio : Record of guest charges and transactions 账单Forecast : A weekly report that forecasts the next two (2) weeks percentage ofoccupancy. 每周所要做的预报Full House : All rooms occupied; no rooms left for sale 满房G:Grand Master Key: Key that will open all hotel doors and pin our locks. 万能钥匙Gross Revenue Report : Reconciliation of all activity in the hotel based in statistics anddollars.This is done daily by the accounts departments. 收益报告Group Business : Room reservation booked through the Sales Department,ten(10)roomsor more.公司团队，通过销售部预定的房间并且总数在10间以上Group Room Block : Specially assigned group of rooms for a Sales Department group.团队锁房GTD : Guaranteed. 担保预定GTD No Show : A guest with a guaranteed reservation w ho does not arrive.担保预定但未到Guaranteed Reservation : A reservation whose payment is guaranteed is the event of a noshow .These are made 担保预定GNR : Guest name record. 客人姓名记录表L:Late Charge : A hotel charge that arrives at the front desk for billing after the guests have checked out. 追帐Late Arrival : A guest with a reservation who expects to arrive after the cut-off hour and so notifies the hotel accordingly. 有预定的客人晚到达酒店Letter Of Credit : A letter submitted on company stationery to the hotel Credit Manager requesting billing procedures. When approved by the Accounts department,the Front Desk isgiven guest`s name and information so that the account will be handled properlyat check out. ?Long Staying Guest : A guest stays in the hotel continuously and exceeds 15days. 长住客（连续15天）M:Market Code : Codes established for different markets using our hotel. 市场代码Master Account (Master Folio): One folio prepared for group on which all group charges areaccumulated. 团队主帐（假房）Master Key: Will open almost all doors in the hotel but will not open pin out locks. 酒店总钥匙MOD ：Manager On Duty; the individual legally in charge of the hotel in the absence of the General Manager. 总值班经理Multiple : Room with more than two(2) occupants. ?N:No Show :A reservation which is not honored and the hotel was not notified to cancel. O:Off Market Room: A room that is out of order or out of service. 不可用房OOO : Out Of Order room. 大修房OOS : Out Of Service room 小修房Occupancy : The ratio of occupied rooms to the total number of available rooms . 入住率Overbooking : The practice of committing more guest rooms than are available as hedge against no shows. 超额预定P:Package : Loosely,an advertised tour. This includes plans for honeymoons, Escape Weekends, tours to a single destination which includes prepaidtransportation, accommodation, and some combination of other tourelements, etc. 包价PAF : Personnel Action Form. ?Paid In Advance : An account from whom we have collected in advance for room and tax and will not allow any charge transactions to be made to the account.预先支付所有的费用PBX : Private Businese Exchange, the hotels communication deparment. ?Pre-Assign : Reservation to which the room number is assigned by the room blocking process recorded on the registration card. ?Pre-Blocking : Setting aside of a specific room for same day occupancy by the Front Desk or for a future date by the Reservations Department. 提前锁房Pre-Paid : Full amount of room and tax paid by the guest before checking in, or during stay. Also called Paid-In Advance. 预先支付费用Pre-Registration : A reservation that has been pre-assigned and checked into the system prior to the guest`s. actual arrival. 提前办理登记手续R:Rack Rate : The official tariff as established or posted by the hotel for each room.门市价Ready Room : Room ready for guest occupancy.V acant Clean (VC)Rebate : A creit adjustment to a guest account, debit adjustment to revenue.调账（扣减部分客人的费用，有损酒店的利益）Registration Card : Also know as signature card. Record pertinent. 入住登记单Reservation : The process of reserving a room gor a specified period of time. 预定Room Block : A specific room held in advance for a particular reservation. 特定房间Rooming List : The list of names furnished by a group in advance of their arrival and used by the hotel to pre-register and pre-assign the party. 团队名单S:Safe Deposit Box : A metal box at the Front Desk available to registered guests for safekeeping of items . 大堂副理保险箱Second Effort : A program designed to deal sincerely and efficiently with guest`s problems.?Share : Two (2)persons in one room maintaining separate accounts.Single : One (1)person in one room.Stay Over : A guest who remains overnight.Split : One reservation for multiple rooms/multiple names.Space A vailable Basis: Below95% room occupancy.S.O.P: Standard Operation Procedures.Software :The programming of the computer.Sleep Out : A room that is taken, occupied, and paid for, but not slept in.T:Transient : A guest whose reservation is not submitted through through a group block.T/A: Travel AgentTime Arrival: All reservations will hold estimated time of arrival. 抵店时间Traveler`s Check : Pre-paid checks which function as cash. 旅行支票Travel letter : A type of check drawn on a company or bank.Triple : A room occupied by three people; either a double bed plus a roll away, or two beds and a roll-away. 三倍的Turn A way : To refuse a reservation or walk-in business because no rooms are available.因为某种原因而拒绝客人入住U:Under Booking: An erroneous belief that all the hotel`s rooms are sold when in reality they are notV:Vip : V ery important Person 非常重要的客人W :Wait List : Record of guests who are awaiting confirmation of wait reservations.等候名单Walk In : A guest who arrives at the hotel without a reservation. 散客Walked Guest : A person with a guaranteed reservation that the hotel is unable to honor and must be accommodated elsewhere. 有担保预定，但酒店没有房间，酒店负责把客人送到其他同等级别的酒店一切费用由酒店来付Wake Up Call : Telephone calls placed by the operator to wake the guest at his or her requested time. 叫醒服务Weekly Forecast: Report stating the arrival and departure figures and the expected occupancy of the hotel 周报。