酒店每月布草盘点操作标准(中英文)

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酒店客房卫生标准(中英文版)

资料范本本资料为word版本，可以直接编辑和打印，感谢您的下载酒店客房卫生标准（中英文版）地点：__________________时间：__________________说明：本资料适用于约定双方经过谈判，协商而共同承认，共同遵守的责任与义务，仅供参考，文档可直接下载或修改，不需要的部分可直接删除，使用时请详细阅读内容酒店客房卫生标准Ø Perform general cleaning and tracking on a quarterly basis.执行每季度计划卫生和跟踪Ø The carpet must be shampooed and all carpet edges f ree from dust and debris.地毯必须清洗，所有地毯边缘必须吸尘和无杂物Ø All high surfaces must be dust-free.所有的表面必须无灰尘Ø Mattress pads, duvet, and bedspreads must be replaced with clean and fresh items.床垫、被子和床罩必须更换为干净的。

Ø Mattress must be rotated床垫必须翻转Ø Walls must be washed.墙纸必须清洗Ø Windows must be cleaned inside and outside.窗子必须里外清洁Ø The bathroom vent must be removed and cleaned.卫生间风口必须摘下清洗Ø Upholstery and drapes must be vacuumed and stain-free.室内窗帘必须吸尘和无污渍。

Ø The tracks for the closet door, sliding windows, and door must be cleaned.壁橱门的滑轨道，窗轨和门必须清洁Ø The room must be odor-free.房间必须没有异味Maids Basket :清洁篮：n Use basket instead of trolley to give guest deep impression of our service.用清洁篮代替手推车会让我们的服务给客人留下较深的印象。

酒店每月布草盘点操作标准(中英文)

酒店每月布草盘点操作标准Why is this task important for you and our guests?为什么这项任务对你及我们客人如此重要？Answers:回答：1.In order to control linen which is an expensive hotel item, it isimportant that we do not lose it.为了很好的控制昂贵的酒店设施-布草，所以我们不能丢失。

2.If we check the inventory regularly, loss can be kept limited.如果我们有规律的盘点，丢失将会得到有效的控制。

3.We are professional.我们很专业。

Summary questions:问题概况：1.Why is linen so tightly controlled? 为什么需要严格的控制布草？2.What is important to do prior to the inventory check? 在盘点以前最重要的是做什么？3.Why is it important to have 2 days of counting? 为什么清数两天如此重要？4.Why is it important to separate linen per items? 为什么将布草分类放置如此重要？5.How long does it take for the full list of F&B linen inventory to be counted? 餐饮部布草盘点清单清数需要多少时间？6.What can we check after the final report is issued? 总结报告交了后我们需要检查什么？7.What happens if one department is way under in their linen? What could this imply? 如果哪个部门的布草数量远远少于他们需求的数量将会怎样？这意味着什么？。

HKSOP(酒店标准操作程序客房部)中英文

STANDARD OPERATING PROCEDURES标准操作程序HSKP - 001 Lost and Found失物招领HSKP - 002 Entering Guest Rooms进入客房HSKP - 003 Shoe Shine Service擦鞋服务HSKP – 004 GUEST REQUEST ITEMS客人要求项目HSKP - 005 Guest Request Items客人要求项HSKP - 006 Room Wait Requests房间等候要求HSKP - 007 Work Orders维修通知单HSKP - 008 Allowing Access To Guest Rooms允许进入客房HSKP - 009 Gratuities / Tips赠物/小费HSKP - 010 Chain Of Command指挥系统HSKP - 011 Handling Guest Laundry处理客人洗衣HSKP - 012 Definition of A Guest一个客人的定义HSKP - 013 Handle Guest Complaints处理客人投诉HSKP - 014 Job Safety工作安全HSKP - 015 Equipment Usage设备使用HSKP - 016 Newspaper & Magazines报刊杂志HSKP - 017 Reception Service接待服务HSKP - 018 Quality Control质量控制HSKP - 019 Normal, Express and Pressing Service正常，快洗及烫衣服务HSKP - 020 Guest Laundry Pick Up & Distribution客人送洗衣物收集发放STANDARD OPERATING PROCEDURES Subject : LOST AND FOUND失物招领Effective Date : 4. 2010Policy No : HSKP-001 Issued by : EXE.Housekeeper Page : 1 of 4 Approved by :General Manager Distribution : Executive Committee Department Head A&B: All AssociatesObjective目标To ensure Lost And Found procedure are followed properly in order to response to all guest inquires in a timely manner.确保失物招领程序能被完全地执行，以便在客人询问时能及时地反应。

酒店布草盘点程序linen inventory

在盘存时，布草主管和财务部的代表应一起清点所有房间ry 客房布草的盘点
1.All soiled linen in the laundry should be washed, ironed and send to the floors to restock and closets or send to the linen room where it is neatly stacked into equal piles, counted and the amount listed on a count card which is stack on each pile for easy recounting and checking.
将各营业区域包括宴会厅布草盘点时间的备忘录送交餐饮部经理和所有营业区域
2.It is the outlets manager’s responsibility to prepare all linen counted and labeled with the count card for easy recounting and checking by Linen Supervisor and a representative of Financial Dept.
楼层服务员一清点完，行政副管家、布草主管会同财务部的代表将逐层重新核对部分房间的布草和楼层的所有布草柜以证实客房服务员清点出的数量。然后清点布草房，最后清点洗衣房。
8.Final copies of inventory are distributed to General Manager, Financial Controller, Housekeeping.
客房服务员在盘点前要提前准备好布草架，并将所有的盘存物品的数量列一个清单。客房服务员不得将已存储的布草拿出使用。

超五星级酒店客房SOP——如何撤换布草

部门：职位：标准操作程序Housekeeping 客房部Room Attendant客房服务员Module 10.3 How To Strip Bed Linen如何撤换床上用品10.0Standard Operation Procedures标准操作程序Module 10.3: How To Strip Bed LinenObjective: 目的：All used bedding and terry materials will be change daily and in excellent condition. 每天更换所有用过的床上用品及巾类，使其保持干净、整洁、美观Training Equipment: 培训设备:1.We Are Servicing Your Room Card“正在清洁”指示牌2. A check out room走客房Module 10.3: How To Strip Bed Linen如何撤换床上用品KEY 索引STANDARD标准PROCEDURE程序PHRASES/VERBIAGE相关用语Richey Guest rooms will be exceptionallyclean, functional and inviting:colleagues will demonstrate respectand care for the guest’s belongingsand privacy客房将保持清洁整齐，功能全面并环境舒适；我们尊重客人的私人物品，并加以小心照料Bedcover, blankets, sheets andpillowcases are in good condition,1.Before stripping the bed check the sheets to ensure thatthere are no guest items in the bed.撤换床上用品前，须检查确保床上没有客人的私人物品.2.Remove soiled pillowcases from pillows. Placepillowcases on top of soiled bed linen换下的脏枕套应放在其它脏布草上.3.Remove duvet cover and place duvet on nearbychair/sofa. Check duvet is free of stains and or holes.撤换被套时，应把被芯放在一旁的椅子或沙发上，然后部门：职位：标准操作程序Housekeeping 客房部Room Attendant客房服务员Module 10.3 How To Strip Bed Linen如何撤换床上用品部门：职位：标准操作程序Housekeeping 客房部Room Attendant客房服务员Module 10.3 How To Strip Bed Linen如何撤换床上用品。

HSKP-LSOP-LDY026布草的管理

XIAMEN MARRIOTT HOTEL & CONFERENCE CENTRE LOCAL STANDARD OPERATING PROCEDURES 厦门万豪酒店及会议中心本地标准操作程序LSOP No. 编号：LDY-026 Effective Date生效日期:Division 主管部门: Rooms房务部Revised Date更新日期:Department 部门: Housekeeping客房部Prepared by准备部门：ExecutiveHousekeeper行政管家Section 分部门: Laundry洗衣房Approved by批准: General Manager：总经理SUBJECT 题目：Linen management布草的管理OBJECTIVE目的All clean linen in uniform/linen room must be placed in good order/condition with proper par-stock for each departments operation.确保制服布草房内各类干净布草摆放整齐、状况良好、备量充足、运转正常。

POLICY 政策This policy applies to all associates in the laundry.所有员工必须遵守此项规定。

PROCEDURES 程序1. Linen store布草的储存a. There are three or four pars of linen for circulation. one par is in housekeeping floor,one par is in laundry and the rest are stored in uniform/linen room.酒店提供3-4套布草以供周转。

1套在客房，1套在洗衣房，其余储藏在布草房。

客房部布草房布草盘点程序

客房部布草房布草盘点程序
客房部会定期每月盘点楼层及公众地方布草，其程序如下：
第一条：督导员须清点每间客房内之布草依照实数填写在盘点表上，在当日下午五时左右分别交回布草房领班。

第二条：早班服务员当天应记下所有房间的额外布草，如加巾、加枕头等。

第三条：午班服务员上班后须开始整理楼层布草室及做房车内，把未用的布草集中一起，分门别类安放于架上，每十张布草为一捆，插入一张纸条作记录，现将各项布草总数加起来，记于点数纸上，以便核对。

第四条：当楼层清洁工作完毕后，将用后的客巾放于约定时立即送往洗衣房。

第五条：布草房领班及布草员，在约定时到已经预备好布草之楼层核对所有布草是否准确。

第六条：用过的工作布如清洁布、杯布等，整齐地排在一起方便点算。

第七条：客房部当值主管及布草房主任会到各楼层查核，并收回点数纸。

第八条：点数后楼层暂不准将布草交往洗衣房，以免乱数，直至点数完为止。

第九条：布草房及洗衣房会清点新旧存量，待点算妥当后才可再继续运作，补充楼层干净布草。

第十条:当房内布草点算完好通知客房部办公室，在约定时间将所有布草收集一起，以便布草员核数，盘点前一切布草停止更换直至点数完止。

布草员点算布草房内及洗衣房内之布草，厨房及管事所用布草也要点算。

第十一条：布草房主任负责统计及整理布草的存量，再将报告呈行政管家、洗衣部经理、房务总监、助理总经理。

第十二条：每次盘点程序要配合，数目要准确，才能计算出布草
的准确存量。

第十三条：公众地方及各餐厅、康体部亦是依照以上程序进行在约定时间将所有布草一切恢复正常。

酒店布草盘点政策与程序

A. Purpose 目的The regular inventory of room linen will determine whether the current par levels are sufficient, loss and discard of linen is under control and will evaluate the performance of the linen楼层布草定期盘点能测定现有帕数是否充足、丢失及损耗布草是否在控制之内以及评估布草使用情况.B. Guidelines 指导方针The room linen inventory is set at regular periods, minimum every three months.定期进行楼层布草盘点，至少每三个月一次.C. Procedures 程序1. The inventory is carried out at a set date and time在指定日期和时间内进行盘点.2. Relevant departments are notified and room inventory count sheets are issued通知相关部门，并发放客房盘点计算单.3. During inventory time( freezing time – at maximum of 4 hours) there will be noroom linen distribution or movement盘点期间（冻结时间—最长四小时）将停止布草的发放或运转.4. All standard guestroom linen and additional linen in the guestroom will becounted physically per room所有标准客房布草和加床布草都计算在每间客房内.5. Room linen in the Room Attendants carts will be neatly and fully stocked andcounted by the Room Attendants with inventory slips所有服务车内的客房布草都应该是整洁且数量充足，同时客房服务员应在盘点表上做好计算.Procedures cont.6. The room linen in the pantries will be neatly stacked per item, and counted bythe Room Attendant with the inventory slips.工作间的所有布草都应保持整洁，客房服务员应在盘点表上做好计算.7. Linen in guestroom, maid charts and pantries will be filled into the inventory listcompiled by the Floor Supervisors and Room Attendants楼层主管和客房服务员应在盘点表上对客房、库房及工作间的布草做好统计.8. The Linen Room, Laundry and/or Laundry Contractor will count the room linensimultaneously.布草房、洗衣房或/及洗衣承包商都应同时对客房布草做好计算.9. The Assistant Housekeeper and an Accounts Department representative willcollect all the inventory lists and cross check linen positions.副管家和账务部门代表收集所有的盘点表并对布草位置进行核查.10. The Finance Department and/or the Executive Housekeeper will consolidate aMaster Room Linen Inventory Chart.财务部及行政管家将对主要的客房布草盘点表进行审核.11. The Executive Housekeeper will review and evaluate the Master Room LinenInventory Chart.行政管家将对主要的客房布草盘点表进行核查及评估.12. Discrepancies have to be addressed immediately after an inventory has beentaken.盘点结束后，应立即对差异作出说明.Procedures cont.13. For items where the “linen variance” is above and/or below, the following mightapply:“布草差异”以上和/或下面的项目，以下的可能适用：-the figures for converted discards have to be re-evaluated as record keepingmight not be accurate修改的报废数不得不重新评估，因为保存的记录可能不精确。

五星级酒店客房部标准工作程序sop[中英文]

星级酒店客房部标准工作程序GENERAL 总述Task No: Description1.Grooming and Appearance仪表仪容2.Check Uniform and How to Grooming Standards制服检查及仪表仪容标准3.Body language and attitude肢体语言及态度4.How to Conduct Briefing怎样主持例会municate with Housekeeping Department与客房部沟通6.How to Greet the Guest怎样问候客人7.Dect phone Control小灵通电话管理8.Occupational Health and Safety职业健康卫生及安全HOUSEKEEPING OFFICE&GUEST FLOOR 客房办公室及客房服务9 Lost and Found Procedure失物招领程序10. Monthly Linen Inventory月度布草盘点11. Master Key Sign Out Procedure万能钥匙签领程序12. Sign in Procedure签到程序13. Sign out Procedure签退程序14. Guest Room Amenities & Supplies Set-up客用品配放15. “Do Not Distribute” Procedure for Rooms房间“请勿打扰”程序16. Clean Room Procedure清洁房间程序17. How to Clean Electric Kettle怎样清洁电水壶.18. How to Clean the Glasses怎样清洁玻璃杯19. How to Clean Ice Bucket怎样清洁冰桶20. How to Change Pillow Case怎样更换枕套21. How to remove laundry wooden boxes / hangers撤出送衣篮及衣架22. Reporting to the Guest Floor到楼层报到23. How to make up bed怎样做床24. How to Clean the Bath Room Floor怎样清洁浴室地板25. How to Clean the Mini Bar怎样清洁小酒吧26. How to Dust the Furniture怎样给家具擦尘27. How to clean the mirror怎样清洁镜子28. How to Clean the Bath Tub怎样清洁浴缸29. How to Clean Shower Room怎样清洁淋浴间30. How to Clean the Bath Room Wall怎样清洁浴室墙面31. How to clean the vanity top and hand basin怎样清洁面台和面盆32. How to Clean / Polish the Bathroom Fittings怎样清洁和抛光浴室电镀配件33. How to Clean the Toilet Bowl怎样清洁马桶34. How to Vacuum the Carpet怎样给地毯吸尘35. How to Clean the Telephone Set怎样清洁电话机36. How to Handle Wake up Call怎样处理叫醒服务37. Guest Shoe Shine Service擦鞋服务38. Safe Deposit Box needs to be opened in Checked out guest room当客人离店后要检查保险箱必须打开39. How to Handle the Left Guest Room vine card怎样处理无用的客房钥匙卡40. Extra Bed and Baby Cot Procedure加床和婴儿床处理程序41. Guest Laundry Pick up During Room Check查房同时收取客衣42. Guest Laundry Pick up Requirement via Receiving Call客人电话要求收取洗衣43. Fold Towel毛巾的折叠44. How to Remove Room Service Basket怎样撤出送餐的餐具45. How to Clean Guest Floor Corridor怎样清洁走廊46. How to Assist Guest with Luggage/Parcel怎样协助运送客人行李47. Mini-bar consumption check小酒吧消耗检查48. Mini-bar daily replenishment每日补充小酒吧49. How to Handle “Open Door” Request怎样处理开房门的请求50. Breakage, Loss and Damage Procedure遗失损坏处理程序51. How to Check Guest Floor Corridor如何检查走廊52. How to Inspect Bathroom如何检查卫生间53. Care and Handling of Guest’s Belongings小心照看客人财产54. Returning Keys and Worksheet交还钥匙和工作表55. Check into Housekeeping Office在客房部办公室报到56. Vacuum carpet after washed洗过地毯后的吸尘57. How to Escort Guest to Elevator怎样护送客人至电梯58. Cleaning chemical using in Housekeeping客房部常用的清洁剂59. How to polish wooden surface如何给木制表面抛光60. How to use and clean a vacuum cleaner如何使用和清理吸尘器61. Guest Laundry Emergency紧急洗衣62. Super clean program超级清洁程序63. One Entry Room System一次进入房间64. Zero Room Defects零缺陷的房间65. Turn down Service开床服务PUBLIC AREA 公共区域66． Push brush sweeping扫地67． Dust mopping推尘68Wet mopping湿拖69Wall washing by hand手工洗墙壁70How to Clean the A/C Grill怎样清洁空调口71How to shampoo carpet --- extraction抽洗地毯72How to Clean Upholstery Fabric怎样清洁沙发及软包墙面73How to Clean Wall-paper怎样清洁墙纸74Cleaning of Office清洁办公室75Cloak Room Procedure衣帽间的程序76Staircase cleaning清洁楼梯77How to clean windows怎样清洁窗户78Stone floor scrubbing擦洗石制地面79Locker room cleaning更衣室的清洁80How to polish wooden surface如何给木制表面抛光81How to use and clean a vacuum cleaner如何使用和清理吸尘器82Dry foam shampoo on carpet干洗地毯83Cleaning of outlets各餐饮场所的清洁84Inspection of back of house后区的检查85Cleaning of lobby大堂的清洁86PA. Store roomPA的仓库87Cleaning supplies and equipment return返还清洁用品及设备88How to clean urinal bowel怎样清洁小便池89How to polish brass怎样给铜器抛光90How to clean skid proof and dustproof pad如何清洁防滑垫及防尘垫91How to crystallization for marble floor怎样给大理石地面做晶面处理92How to maintain and clean leather surface如何保养和清洁皮革表面93How to clean telephone怎样清洁电话94Cleaning of pantry/store room清洁工作间和储藏室95Washroom Care公共卫生间的清洁96Check into public area service associates PA员工报道的检查97Prepare daily work allocation准备日常工作分配98Lobby inspection大堂的检查99Inspection of lifts检查电梯100Inspection of restroom检查洗手间101Inspection of outlets检查各餐饮场所102Inspection of back stairs检查后楼梯103Inspection of pantry/store room检查工作间及储藏室UNIFORM DEPARTMENT 制服室104Guest Laundry Check检查客衣106. How to handle discrepancy如何处理差异107. Damage Laundry Confirmation确认破损108. Guest Laundry Deposit Service客衣存放服务109. How to handle guest laundry express and pressing service.如何处理加快服务及熨烫服务110. Guest laundry delivering返还客衣111. D.N.D Room Guest Laundry ServiceD.N.D房间客人洗衣服务112. Guest complaining handling处理客人投诉Housekeeping – Policies & Procedures Manual客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping –Policies & Procedures Manual客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures ManualHousekeeping – Policies & Procedures ManualHousekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南。

酒店财务部布草盘点规定

6.财务总监与总经理审批
完成以上程序之请购单均由采购部提交财务总监及总经理审批后方可执行采购程序。审批后之请购单一式四份：
采购部自留（白色）一份；
交收货部（黄色）连同合同（如有的话），一份；
交应付帐会计（兰色）一份；
退还申请部门（粉色）一份。
7. 常用之补货方法操作
补货方法，可根据以下3种方法之优缺点及适用性，注意酒店需要，选择合适的操作程序：
2.2出纳员在交款报告上加盖收讫章后开收据给交款部门并填制交款单解交银行，不得坐支。
注意事项：
1.如现金出纳与银行出纳在收取钱袋时发现钱袋未封或被撕开、或钱袋与登记表有误，应立即报告收银主管、财务总监。在收银主管、财务总监在场的情况下清点钱袋，清点后在场人员都应在清点表上签字确认方可。
2.现金出纳与银行出纳在收款途中，应直接去前台收款，收完款后直接回财务部，不得擅自离开。
酒店财务部物料报损规定
内容：
部门：
生效日期：批准：
目的：
对酒店物料报损进行严格程序控制，明确各部门对存货的管理责任
程序：
1. 损耗报告分类
1.1《固定资产处理申请表》（表格ACF032）
处理固定资产时使用，按照《固定资产处理与报废》办理。
1.2《餐饮部破损报告》（表格ACF015）
处理经营用具之报损时使用。
1.3《报损单》（ACF014）
处理以上1.1与1.2项以外的其他物品之报损时使用。
2.损耗原因与处理方法
各种物品的破损或变坏，按以上1.1与1.3项之分类提交相应的损耗报告，损耗报告上均须说明损耗原因；餐饮经营用具采用半个月报损一次的方法，由管事部主管负责在规定时间内编制破损报告。根据以下损耗原因决定处理方式:

[精品文档]酒店客房楼道检查操作标准（中英文）

酒店客房楼道检查操作标准Why is this task important for you and our guests?为什么这项任务对你就我们的客人都如此重要？Answers:回答：1.We can increase our GSTS score.我们能提高客人的评价。

2.I can show my professionalism.我能体现我的专业水准。

3.I want to make our guests feel comfortable.我希望能让我们客人感觉到舒适。

4.I want to show, that we take care of our guests not only in the guestroom, but as well as when walking on the corridor.我希望能让客人感觉我们关心的不只是客房，还包括客房外的走廊。

Summary questions:问题概述：1.What is important when checking the guest corridor? 在检查客房楼道时最重要的是什么？2.How do I check the air condition grill? 如何检查空调回风口？3.Is ashtray checking important? 检查烟灰缸重要吗？4.What impression does a clean guest corridor make? 一个干净的客房楼道会给你什么印象？5.How often should the guest corridor be checked? 多久检查一次楼道？车间员工工作总结[车间员工工作总结]车间员工工作总结一年的工作总结时间一晃而过，转眼间见习期已接近尾声，车间员工工作总结。

这是我人生中弥足珍贵的经历，也给我留下了精彩而美好的回忆。

在这段时间里您们给予了我足够的宽容、支持和帮助，让我充分感受到了领导们“海纳百川”的胸襟，感受到了吉化人“不经历风雨，怎能见彩虹”的豪气。

酒店客房布草盘点流程

酒店客房布草盘点流程英文回答：The linen inventory process in a hotel room is an important task to ensure that all necessary linens are present and in good condition. As a hotel staff member responsible for linen inventory, I follow a specificprocess to complete this task efficiently and accurately.Firstly, I enter the hotel room and start by checking the bed linens. I count the number of sheets, pillowcases, and duvet covers and compare them with the standardinventory for the room. If any items are missing or damaged, I note it down and report it to the housekeeping department for replacement.Next, I move on to the bathroom and check the towels. I count the bath towels, hand towels, and washcloths. Again,I compare the numbers with the standard inventory and makea note of any discrepancies. If any towels are stained ortorn, I remove them from the inventory and inform the housekeeping department for replacement.After completing the bed and bath linen inventory, I check the other linens in the room, such as tablecloths, napkins, and curtains. I ensure that the correct number of each item is present and in good condition. If any items are missing or damaged, I report it to the appropriate department for replacement.Throughout the inventory process, I also pay attention to the quality of the linens. I check for stains, tears, or any signs of wear and tear. If I come across any linensthat are not up to the hotel's standards, I remove them from the inventory and make a note of it.Once the inventory is complete, I update the hotel's linen inventory system with the accurate count and any notes regarding damaged or missing items. This ensures that the housekeeping department is aware of any replacements needed and can take appropriate action.中文回答：酒店客房布草盘点流程对于确保所有必要的布草齐全且状态良好非常重要。

客房每月布草盘点操作程序

华美达长升大酒店工作流程管理部门：管家部项目说明：客房布草盘点操作程序分部：楼层标准1.客房所有布草每月必须盘点一次。

2.每月布草盘点时间为月底最后三天。

3.布草的盘点由仓管员负责统筹安排。

程序1.仓管员根据住房率在每月最后三天通知各区域盘点布草。

2.具体布草盘点日, 仓管员必须在早会上公布, 并发放相应的盘点表给各区域负责人。

3.布草盘点日，各楼层在打扫完房间后，所有脏的布草必须叫布草员拉到布草房，楼层不存放任何脏布草。

4.楼层布草盘点时间为5:30pm, 5:30pm后布草员不往楼层运送干净布草，楼层亦不往布草房运送脏布草.5.5:30pm楼层盘点完后，若有房间需打扫，收出的脏布草放在楼层，不运往布草房.6.5:30pm各楼层开始盘点各自区域的布草.，如实填写盘点数量。

7.楼层的盘点范围为工作间、工作车、房间等三部分，房间的固定数量需注意是否有借用、多加等布草，或是DND等原因未补的布草.8.布草盘点日，仓管员必须与布草员清点最后一趟送往洗衣房的脏布草，到洗衣房后，与洗衣房主管一起清点在洗衣房的脏布草及待处理布草，并记上具体数目。

9.仓管员点完洗衣房布草后，跟车回酒店, 与布草房领班一起清点布草房的所有布草，并记上具体数目.10.仓管员清点完布草房的布草后，根据楼层领班盘点的数量到各楼层进行核查。

11.仓管员在未核查的楼层，如果中班服务员开夜床需用工作车，必须证工作车的数量，不能取用工作间的布草。

12.仓管员在全部清点完洗衣房，布草房、楼层等所有布草后, 需做出当前布草总数，并制作布草盘点表14、在布草盘点期间，禁止所有布草在各区域中运行。

15、仓管员每月必须根据报废数量及盘点数量，作为当月布草报损率与丢失率。

酒店餐饮布草盘点程序

A. Purpose目的The regular inventory of Food and Beverage linen will determine whether the current par levels are sufficient, loss and discard of linen is under control and will also evaluate the performance of the linen.餐饮布草定期盘点能测定现有帕数是否充足、丢失及报废布草是否在控制之内，也能评估出布草的使用情况。

B. Guidelines指导方针The Food and Beverage linen inventory is set at regular periods, minimum every three months.定期对餐饮布草进行盘点，至少每三个月一次。

C. Procedures程序Daily Handling 日常操作1. Par stock for each outlet is set together with the Food and Beverage Manager and arecord book opened per outlet. Exchange of dirty linen to clean linen is handled by the linen room on strictly one to one basis and recorded in the record book. Both the Linen Room Supervisor and the staff of the outlet must sign for the issuance and receipt of the clean and the dirty linen.各部门应与餐饮部经理共同设置一个备用量并准备一个登记本。

四星级酒店客房布草标准范本

工作行为规范系列四星级酒店客房布草标准（标准、完整、实用、可修改）编号：FS-QG-56988四星级酒店客房布草标准Four-star hotel room linen standard说明：为规范化、制度化和统一化作业行为，使人员管理工作有章可循，提高工作效率和责任感、归属感，特此编写。

四星级饭店的配备要求毛巾浴巾每房2条。

面巾每房2条。

地巾每房1条。

方巾每房不少于2条。

浴衣每床1件。

软垫每床2只。

床上用品:床单每床不少于2条。

枕芯每床不少于2只。

枕套每床不少于2只。

毛毯每床1条。

床罩每床1条。

备用薄棉被(或备用毛毯)每床备1条。

注:视地区而定。

衬垫每床1条。

卫生用品香皂每房不少于2块，备皂蝶，每块净重不低于30g，其中至少于块净重不低于45g。

浴液、冼发液、护发素、润肤露每房2套，每件净重不低于35g。

牙刷每房2把。

牙膏每房2支，每支净重不低于10g。

漱口杯每房2只。

浴帽每房2只。

卫生纸每房2卷。

卫生袋每房1只。

拖鞋每房2双。

污物桶每房1只，放于卫生间内。

梳子每房2把。

浴帘每房1条。

防滑垫(若采取其他防滑措施可不放)每房1块。

洗衣袋每房2只。

面巾纸每房1盒。

剃须刀每房可备2把。

可配备须膏。

棉花球、棉签每房宜备1套。

浴盐(泡沫剂、苏打盐)烟灰缸每房不少于2盒。

火柴每房不少于2盒。

擦鞋用具以亮鞋器为主，每房2件，宜配鞋拔和擦筐。

纸篓每房1只，放于卧室内。

针线包每房1套。

杯垫每杯配备1只。

礼品袋每房配备2只。

标贴(或标牌)每房不少于2只。

晚安卡每床1卡。

2.基本质量要求7.1毛巾全棉，白色为主，素色以不褪色为准，无色花，无色差，手感柔软，吸水性能好，无污渍，无明显破损性疵点。

符合FZ/T62006的规定。

普通毛巾纱支:地经纱21s/2，纬纱21s;优质毛巾纱支:地经纱32s/2，纬纱32s。

注:21s=29tex，32s=18tex。

7.1.1浴巾a)一、二星级规格:不小于1200mm*600mm，理量不低于400g。

酒店布草洗涤标准规范文件

酒店布草洗涤标准规范文件英文回答：As a standard for hotel linen washing, it is essential to ensure that the linens are properly cleaned and maintained to meet the highest standards of cleanliness and hygiene. The washing process should involve the use ofhigh-quality detergents and disinfectants to remove any dirt, stains, and bacteria from the linens. Additionally, the linens should be washed at the appropriate temperature to ensure that all germs and contaminants are effectively eliminated. Proper drying and ironing of the linens are also crucial to maintain their quality and appearance.It is important to establish a set of guidelines and procedures for the washing and maintenance of hotel linens to ensure consistency and quality. This may includespecific instructions for sorting, washing, drying, and ironing different types of linens, such as bed sheets, towels, and tablecloths. By following these guidelines,hotel staff can ensure that the linens are consistently clean, fresh, and well-presented for guests.In addition to the washing process, it is important to regularly inspect the linens for any signs of wear and tear, such as fraying, fading, or stains that cannot be removed. Any linens that do not meet the hotel's standards for cleanliness and appearance should be promptly replaced to maintain a high standard of quality for guests. Byregularly monitoring the condition of the linens, hotelstaff can identify any issues and take appropriate actionto address them.Furthermore, it is crucial to store the clean linens in a clean and dry environment to prevent any contamination or damage. Proper storage facilities should be in place to ensure that the linens are protected from dust, moisture, and pests. By storing the linens correctly, hotel staff can maintain their cleanliness and quality until they are ready to be used.In conclusion, the standard for hotel linen washing isessential to ensure that the linens are consistently clean, fresh, and well-maintained for guests. By following a setof guidelines and procedures for washing, inspecting, and storing the linens, hotel staff can uphold a high standardof quality and hygiene. This ultimately contributes to a positive and comfortable experience for guests during their stay.中文回答：作为酒店布草清洗的标准，确保布草得到适当的清洁和维护，以满足最高的清洁和卫生标准至关重要。

酒店布草收发规范(4)标准范本

编号：QC/RE-KA4628酒店布草收发规范(4)标准范本In the collective, in order to make all behaviors have rules and regulations, all people abide by the unified norms, so that each group can play the highest role and create the maximum value.（管理规范示范文本）编订：________________________审批：________________________工作单位：________________________酒店布草收发规范(4)标准范本使用指南：本管理规范文件适合在集体中为使所有行为都有章可偱，所有人都共同遵守统一的规范，最终创造高效公平公开的的环境，使每个小组发挥的作用最高值与创造的价值最大化。

文件可用word 任意修改，可根据自己的情况编辑。

源自房地产资料酒店布草收发规范（四）干净整洁的布草会给客人一个爽心悦目的饮食。

同时布草合理的使用和流程会延长布草的使用寿命，降低洗涤成本。

故特制定以下规定：1、各布草使用部门在规定时间到布草房交接布草。

（餐饮上午8：00至9：00，）。

2、各布草使用部门在交接布草之前，应自行清点分类，布草内不得残留鱼刺、肉骨、牙签等杂物。

布草房有权督导相关部门执行，有必要时与有关经理勾通处理。

3、在布草交接过程中，不得使布草拖地，沾泥等现象，避免洗涤过程中不必要的困难。

4、任何部门员工不得用布草作抹布、擦皮鞋等。

若有违反，将上报总经办给予处理。

布草房在接收脏布草时，应严格检查，以减轻洗涤困难和布草报损率。

5、使用部门有权在领取布草时进行监督，若有不洁布草，应拣出返回，避免流入客房、餐厅等造成不良影响。

6、餐饮、客房等部门对布草都应有一定的储存量，以防急用，餐饮台布数量应有50条左右，口布100条左右，方巾100条左右。

XX酒店资产盘点管理制度(中英文)

酒店资产盘点管理制度Hotel Asset Inventory Management Guidance总部各部室、各酒店:Departments of Headquarter and hotels:为加强酒店资产盘点工作，明确盘点范围、时间、责任、流程、报告及盘点结果跟进要求，降低酒店资产管理风险，减少资产损失，特颁布本制度。

The Guidance is prepared to strengthen the assets inventory of hotels, define the scope, time, responsibility, process, report and result follow-up of inventory, lower assets management risks and minimize assets loss.一、通用条款I. General Provisions（一）酒店总经理是资产管理第一责任人。

(I) The General Manager is the first responsible person for asset management.（二）当出现资产使用人、部门负责人、总经理等岗位人员调整时，必须进行所涉及资产的盘点并做好资产书面交接工作。

(II) In case of any adjustment to positions such as asset users, department heads and General Managers, assets related to the position in question must be inventoried and properly handed over in writing.（三）出现岗位空缺时，首先由共用人继续承担资产管理责任，没有共用人的，资产管理责任由空缺岗位的上一级承担。