外文翻译--美学对员工满意度与积极性的影响

外文文献翻译译文

原文：

The impact of aesthetics on employee satisfaction and motivation

Rune Bjerke

Oslo School of Management, OMH, Oslo, Norway

Nicholas Ind

Equilibrium Consulting, Oslo, Norway, and

Donatella De Paoli

BI Norwegian School of Management, Department of Language,

Communication and Culture, Oslo, Norway

Abstract

Purpose–This paper sets out to explore the impact of aesthetics on employee satisfaction and motivation.

Originality/value–A conceptual model is proposed that identifies possible connections between aesthetics and employee performance.

Keywords Job satisfaction, Organizational culture, Motivation (psychology), Employee attitudes, Telecommunications, Norway

Theoretical background

In this article we integrate two inter-linked theoretical perspectives; organizational culture theory and organisational aesthetics theory. Our starting point for this study is organisational culture theory based on Schein’s (1985) model. Although this model has gone through several iterations, Schein’s (1985) definitio n of organisational culture has been the basis for research and theoretical discussions in more recent work (Busch and Vanebo, 2003; Kaufmann and Kaufmann, 2003; Parker et al., 2003; McMurray, 2003; Sarros, 2002; de Chernatony, 2001; Mallak, 2001;

Sadri and Lees, 2001; Bang, 1998; Denison and Mishra, 1995; Hofstede, 1991; Schneider, 1990).

As Weber (1930) originally suggested, culture is a critical aspect of the adaptation of social organisations，and is a system of “socially transmitted behavior patterns th at serve to relate human communities to their ecological settings”. This view on culture is similar to how Hofstede (1980, 1991; Hofstede et al., 1990) and Schein (1985, 1990) describes culture. Schein’s thoughts and work remain the basis of a considerable amount of subsequent thinking. In this paper we develop Schein’s (1985) model to take into account our focus on the value of art, design and architecture (in his model, described as artifacts) and our difference of perspective：we not only looks at management intent but also the reactions of employees to the environment.

The specific organisation we have researched in this conceptual and explorative study is Telenor. Telenor is a major Norwegian telecommunications company. The willingness of companies to invest substantially and consciously in artifacts, means this study can serve as a basis for understanding more about the relationship between aesthetics, organisation and marketing. This will help organisations to make better judgments about when and how to invest in art, architecture and design and to move decision making about aesthetics from a largely subjective perspective to one that integrates with overall business objectives. Our intention is to develop a conceptual framework, based on an assessment of management goals and data from in-depth interviews of Telenor employees, to identify the likely impact of aesthetics on employee satisfaction, identity, creativity, mood, and motivation.

Design and methodology

Since the literature seems not to suggest specifically whether art, design and architecture, as traits of the organisational culture, can influence employee satisfaction, identity, motivation and possible other dimensions (unknown connections/links) an explorative design was applied in this project (Creswell, 1998; Churchill, 1999). According to Wilson (2001) a good comprehension of the organisation culture is important in order to analyse it. Further, the analysis must be complex in nature