客房服务英语(一)
酒店客房服务英语口语情景对话中英对照
酒店客房服务英语口语情景对话中英对照Scene 1: Checking in at the hotel reception景1：在酒店接待处办理入住手续接待员：晚上好，欢迎来到大酒店。
有什么可以帮您的？Guest: Good evening. I have a reservation under the name Smith.客人：晚上好。
我有一个预订，预订人是史密斯。
Receptionist: Alright, Mr. Smith. Let me just check our records. Yes, here it is. You have a deluxe double room reserved for three nights starting today. Can I have your passport, please?接待员：好的，史密斯先生。
让我查一下我们的记录。
是的，在这里。
您预订了一间豪华双人间，入住三晚，从今天开始。
可以给我您的护照吗？Guest: Of course, here you go.客人：当然可以，给您。
Receptionist: Thank you. I just need you to fill out this registration form while I prepare your room keys.接待员：谢谢。
我只需要您填写这份登记表，我会准备好您的房间钥匙。
Guest: Sure, no problem.客人：好的，没问题。
Scene 2: Requesting room service景2：请求客房服务Guest: Excuse me, can I order some room service?客人：打扰一下，我可以订一些客房服务吗？Room Service: Of course, sir. What would you like to order?客房服务：当然，先生。
饭店服务英语三百句
Thank you for coming. Wishing you a great day.
桑拿按摩服务
欢迎词
询问需求
介绍服务
预约服务
礼貌送客
Welcome to the sauna and massage room. May I help you?
What kind of massage do you prefer, Swedish or deep tissue massage?
03 前厅服务英语
预订服务
总结词：掌握常用预订句型，能够顺利帮客人完成预订。
详细描述
1. 确认客人需求：使用礼貌用语，询问客人姓名、房间类型、入 住时间和离店时间。
2. 提供房间类型：根据客人需求推荐合适的房间类型，并告 知价格和优惠政策。
3. 确认预订信息：重复客人的预订信息，并请客人确认。
4. 提供联系方式：礼貌地告诉客人预订已经完成，并留下 自己的联系方式，以便客人随时联系。
常用语句
1. May I have a reservation for two at 8 pm tonight?2. I need to cancel my reservation for four at 7 pm tomorrow.3. I have a reservation under the name of Smith.
电话总机服务
总结词：提供高效、准确的电话总机服务，确保客人需求得到 及时解决。
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02
详细描述
1. 接听电话：礼貌地接听电话，并询问客人需求，如转 接、留言等。
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2. 提供帮助：根据客人需求提供相应的帮助，如联系相 关部门、安排车辆等。
客房常用英语
客房常用英语客房常用英语（一）1、Would you like an extra bed for your son now?您希望现在帮您儿子加床吗？2、May we clean your room now, sir?我现在可以为您打扫房间吗，先生？3、We’ll come and clean your room immediately.我们马上过来打扫您的房间。
4、The Assistant Manager is in charge of this sort of thing.大堂经理负这类事情。
5、An engineer will come and check it immediately.工程师马上过来帮您检查。
6、We’ll contact you as soon as we find it.我们一旦发现，马上与您联系。
7、Would you like express service?您需要加快服务吗？8、There’s an extra charge of 50% for express service.加快服务要另加50%的费用。
9、Could you put your laundry in the laundry bag provided and leave itoutside your door, please?请您将您的衣物放入洗衣袋，并把它放在门外好吗？10、There’s no answer, sir. Would you like to leave a message?对不起，先生，没有人接电话，您需要留言吗？11、Could you repeat that, please?请重复一遍好吗？12、Could you speak slowly, please?请说慢一点好吗？13、Could you speak a little louder, please?请再说响一点好吗？14、I’m afraid you dialed the wrong number.对不起，您打错电话了。
酒店客房英语[1]
![酒店客房英语[1]](https://img.taocdn.com/s3/m/a9e90fb1bb0d4a7302768e9951e79b896802681d.png)
酒店客房英语[1]引言在如今跨境旅游日益频繁的时代，很多人都面临需要用英语和外国人交流的情况，特别是在酒店客房预订、入住以及服务过程中。
掌握基本的酒店客房英语对于提高旅行的顺利进行和沟通的效果有着重要的作用。
本文将介绍在酒店客房中常用的英语表达，帮助读者提前做好准备，轻松应对酒店客房英语。
预订预订房间•Do you have any avlable rooms for [specific date]?•我想预订一间房间。
•我需要预订一个双人间。
•我需要预订一个带阳台的房间。
预订信息确认•Could you please confirm my reservation?•请确认我的预订信息。
•我的姓名是[Your Name]，预订了一个双人间，入住日期[specific date]。
预订修改/取消•I would like to change/cancel my reservation.•我想修改/取消我的预订。
•我需要预订日期从[specific date]改为[specific date]。
•我需要取消我的预订。
入住登记入住•I have a reservation under the name [Your Name].•我有一个预订，预订姓名是[Your Name]。
•我要入住。
办理入住手续•Could you please check me in?•请帮我办理入住手续。
•我需要填写入住登记表。
登记入住表格信息•Please fill out this registration form.•请填写这张入住登记表格。
•姓名：[Your Name]•身份证号码：[Your ID Number]•入住日期：[specific date]•离店日期：[specific date]•房间类型：[Room Type]付款•How much is the room per night?•每晚的房价是多少？•我可以用信用卡支付吗？•我可以现金支付吗？客房服务房间设施•Does the room have a private bathroom?•房间里有私人浴室吗？•我可以要求一个额外的毛巾吗？•我可以要求一个房间换被套吗？早餐服务•What time is breakfast served?•早餐几点开始供应？•我可以选择自助早餐吗？•我可以点一份咖啡和一份面包吗？房间清洁•Could you please clean my room?•请帮我打扫房间。
客房服务英语
1．Welcome to our hotel..欢迎光临我们饭店。
2．I’m always at your service, sir/madam.我随时为您服务，先生/小姐。
3．After you, madam.小姐，您先请。
4．I hope I’m not disturbing you. Good night.但愿我没有打扰您，晚安。
5．When would you like me to make-up/tidy your room, sir? 您需要我什么时间来我为您整理房间，先生？6．Housekeeping. May I come in?客房服务员。
我可以进来吗？7．Please leave your laundry in the laundry bag.请把要洗的衣服放在洗衣袋中。
8．I hope I’m not disturbing you.我希望没有打扰您。
9．One moment, madam. I’ll bring it to you right away.等一会，夫人。
我马上送来。
10．I will call the electrician right now.我现在给您请电工。
11．Turn-down service.夜床服务。
12．I’m glad to serve you .很高兴为您服务。
13．Please send someone to pick up my laundry.请派人来取我的衣服。
14．May I tidy your room now?我现在可以整理您的房间了吗？15．Do you have any laundry?您有衣服要洗吗？16．Thank you, but we can’t accept it.谢谢您，但是我不能接受。
17．May I know your name and room number please.请告诉我您的名字和房号。
18．Is there anything else I can do for you, sir/madam?请问我还能为您做些什么？19．Would you like express service or normal service for your clothes? 您要快洗服务还是普洗服务？20．I’ll be with you in a moment, sir/madam.先生/太太，我一会儿就来21．This pillowcase is too dirty. Could you change another one for me? 这个枕套太脏了，换一个好么？22．I’m here to change the sheets and pillowcases.我马上调换床单和枕套。
酒店情景英语-客房服务 -Unit1
Giving the information about the room rate 告知房价
Answering thanks
回答他人致谢
THANK YOU
Watch the video clip and make your own dialogues
Professional Routines 行业套话
Fቤተ መጻሕፍቲ ባይዱnding out what the guest wants 了解客人预订信息
The Reservation can not be made 不能预订
Chapter II
酒店情景英语 English for Hotel Service
2016省级质量工程项目大规模在线开放课程
Chapter II Housekeeping Service 客房服务 Unit1 Floor Service 楼层服务
Unit Aims 单元目标
1. How to show the guests to their rooms.
Important Phrases
• floor attendant
• laundry
• slot • wardrobe • facility • insert • transformer
• turn the heating down • Service Information Booklet • master switch • electric shaver • drawing room • hair dryer
2. 你是客房服务员，上午 9点客人要借用电熨斗，
告诉客人电熨斗
（electric iron)不能在客 房使用，洗衣服务可以熨 烫衣服。请就以上内容进
客房服务常用英语
客房服务常用英语一、引领客人1、我是客房服务员，我能为你做些什么？I am room attendant, what can I do for you?2、非常高兴为您服务。
It’s glad to serve you .3、对不起，让你久等了。
Sorry to have kept you waiting so long.4、祝您在我们饭店生活得愉快。
We hope you have a pleasant stay in our hotel.5、请您告诉我您的姓名和房号。
May I have your name and room number, please?6、您的房号是731，我带您去。
Your room number is 731. let me show you up there.7、先生，我可以领你到房间吗？May I show you to your room ,sir?8、这是您的房间钥匙。
Here is your room key.9、您的行李都在这里，共七件。
All your luggage are here .seven pieces in all.二、介绍设备与服务1、先生，这是电灯开关，那是温度调节器。
This is the light switch and that is the temperature adjuster, Sir. 2、每天晚上8时至次日凌晨2时，饭店播放闭路电视。
There are closed circuit television(in-house TV)programs from 8:00P.M-2:00A.M. everyday.3、如果你有衣服要洗，请放在洗衣袋里，每天上午9时收取。
If you have laundry, leave it in the laundry bag, it will be collected at 9:00 every morning.4、如果您希望我们帮您擦皮鞋，请将鞋放在门外。
酒店英语
芦笋asparagus 竹笋bamboo shoot豆腐bean curd 豆芽bean sprouts 白菜（卷心菜）cabbage 胡萝卜carrot 番茄tomato萝卜 turnip 冬瓜 white gourd 花菜cauliflower 芹菜celery 茄子eggplant 大蒜 garlic 生姜ginger 青椒green pepper 莴笋lettuce 藕lotus root 蘑菇 mushroom 洋葱 onion 豌豆 pea 土豆potato 南瓜 pumpkin 菠菜spinach 芋头 taro 豆苗pea sprouts 木耳 fungus 豆角 French bean 葱 scallion
9、 Can you tell me your room number?您能告诉我您的房号吗？
10、A repairman will come and check it right away.修理工会马上来检查。
11、 Don’t worry .We will help you to look for it.不要担心,我们会帮您寻找的。
四、调味品：
黄油 butter 奶酪cheese 奶油cream酱油soy sauce 醋 vinegar 辣椒油 chili sauce 果酱 jam 芥末 mustard 油 oil胡椒 pepper 盐 salt 麻油sesame oil糖 sugar 糖浆 syrup 辣酱油Worcestershire 味精gourmet powder 咖喱 curry红糖 brown sugar
15、 Let me inqure about it and I’ll let you know as soon as possible .让我来询问此事，我会尽快答复您 。
酒店客房常用英语
酒店客房常用英语酒店客房常用英语（一）1. May/Can I help you?我可以帮你吗?2. What else can I help you ?还有什么可以为你效劳的吗？3. May I have your room key /number,please?请问你的房卡/号？4. I’m glad to meet you !很高兴见到你！酒店客房常用英语（二）5. Just moment ,please .请稍等。
6. Good bye .Have a nice /good day !再见。
祝你愉快！7. Good morning /afternoon !May I do/make up your room now?早上/下午好，我现在可以清理您的房间吗？8. Would you have some laundry today?请问您今天要洗衣服吗？酒店客房常用英语（三）9. I’m sorry .May I come to your room and have a look?对不起，我能去您房间看一下吗？10. Welcome to Haiyatt Garden Hotel !/Welcome to our hotel!欢迎到海悦花园大酒店！欢迎到我们酒店。
11. Just a minute .I’ll bring it to you .请稍等，我马上为您送来。
12. We hope service to you again.Good bye.希望能再次为你服务。
再见。
酒店客房常用英语（四）13. They will be back within 4 hours.四小时之内会送来。
14. It’s free of charge.这是免费的15. We’ll send it to you right away.我会马上送来。
16. Good bye and have a good day .再见！愿您今天开心。
客房常用 英语附录
第一节客房服务常用英语词汇一、客房种类Single room 单人间Double room 大床间Twin room 双床间Triple room 三人间Suite 套房Junior suite 普通套房Deluxe suite 豪华套房Duplex suite 立体套房Presidential suite 总统套房Standard room 标准双人房Deluxe room 豪华房Business room 商务房Executive floor 行政楼层Inside room 内景房Outside room 外景房Corner room 角房Connecting room 连角房Adjacent room 邻近房二、客房状态Vacant clean 清洁房Occupied 住客房Stay 续住房Expected departure 预期离店房Vacant dirty 脏房Sleep out 住客外宿房Long stay 长住房Out of order 维修房No baggage 无行李房Light baggage 少量行李房Please make up room 请即打扫房Do not disturb 请勿打扰房三、客房家具和设备Bed 床Single bed 单人床Double bed 双人床Queen-size bed 大号双人床King-size bed 特大号双人床Foldaway bed 折叠床Baby cot 婴儿床Water bed 水床Sofa bed 沙发床Mattress 床垫Bedside table 床头柜Desk 台子Table 桌子Tea table 茶几Sofa 沙发Chair 椅子Cabinet 橱Drawer 抽屉Washing basin 洗脸盆Toilet 抽水马桶Bath tub 浴缸Shower head 淋浴喷头Towel rack 毛巾架Television 电视机Computer 电脑Telephone 电话Refrigerator 电冰箱Safe-deposit 保险柜Air conditioner 空调Electric kettle 电水壶Carpet 地毯Lamp 灯Desk lamp 台灯Wall lamp 壁灯Floor lamp 落地灯Bedside lamp 床头灯Mini bar 小酒吧Mirror 镜子Switch 开关Hair dryer 电吹风四、客房用品Wall painting 壁画Pillow 枕头Pillow case 枕套Sheet 床单Blanket 毛毯Quilt 被子Bedspread 床罩Bed pad 衬垫Window screening 窗纱Window curtain 窗帘Towel 毛巾Bath towel 浴巾Hand towel 手巾Bath mat 脚巾Bath robe 浴袍Shower curtain 浴帘Lamp shade 灯罩Bulb 灯泡Clothes hanger 衣架Rubbish bin 垃圾桶Remore controller 遥控器Battery 电池Slippers 拖鞋Shoe shine paper 擦鞋纸Clothe brush 衣刷Shoe basket 鞋篮Thermos bottle 热水瓶Cold water bottle 冷水瓶Cup 茶杯Glass 玻璃杯Wine glass 酒杯Tea tray 茶盘Match 火柴Ice bucket 冰桶Ashtray 烟灰缸Green tea 绿茶Black tea 红茶Jasmine tea 花茶Coffee 咖啡Laundry bag 洗衣袋Laundry list 洗衣单Shopping bag 购物袋Pen 钢笔Writing paper 信纸Envelope 信封Note pad 便签Post card 明信片Sewing kit 针线包Service directory 服务指南Room service menu 房内用餐指南DND card 请勿打扰牌Magazine 杂志Stationery folder 服务夹Facial tissue 面巾纸Toilet paper 手纸Emery board 指甲钳Bath soap 浴皂Facial soap 洗面皂Shampoo 洗发液Foam bath 沐浴液Comb 梳子Toothbrush 牙刷Toothpaste 牙膏Razor 剃须刀Bed board 床板Iron 电熨斗Ironing board 电熨板Electric shaver 电动剃须刀Alarm clock 闹钟Ice pack 冰袋Plug 插头Transformer 变压器Wheel chair 轮椅四、清洁设备及用品Maid’s cart 工作车Vacuum cleaner 吸尘器Space vacuums 吸水机Broom 扫帚Scrubber 刷子（硬）Brush 刷子Bucket 桶Mop 拖把Rag 抹布Steel wool 钢丝绒Spray bottle 喷壶Rubber gloves 防护手套Mop wringer 拖把拧干机Carpet shampoo machine 洗地毯机Rotary floor scrubber 洗地机Chemical cleaners 化学清洁剂All-purpose cleaners 多功能清洁剂Diainfectant 消毒剂Metal polishes 金属上光剂Furniture polishes 家具上光剂Brass polishes 擦铜剂五其他设备及用品Sewing machine 缝纫机Somke detector 烟感器Sprinkler 花洒Fire hydrant 消防栓Emergency exit 安全出口Extinguisher 灭火器六对客服务Housekeeper 管家Housemaid 客房女服务员Room attendant 客房服务员Supervisor 主管Clean the room 打扫房间To make up the room 整理房间To clean the bathroom 打扫卫生间To make the bed 铺床Turn-down service 做夜床Laundry service 洗衣服务Laundry 湿洗Dry-wash 干洗Pressing 熨烫Express service 快洗Baby sitting 婴儿照顾Wake-up call 叫醒服务Check in 入住Check out 退房Shoe polishing 擦鞋Lost and found 遗拾物品Room service 房内送餐服务第二节客房服务常用英语200句1.Good morning,sir.早上好，先生。
客房服务英语(二)
客房英语口语及情景对话美联英语提供（一）、请提供客房服务。
Room service, please.请提供叫早服务。
A wake-up call, please.A wake-up call at seven tomorrow morning, please. （请明天早晨7点钟叫醒我。
）Certainly, ma'am. （好的。
）I'd like a wake-up call, please.May I have a wake-up call? （早晨能叫醒我吗？）我可以借一下吹风机吗？Can I borrow a hair dryer? *borrow“借入”。
请送一壶咖啡。
Please bring me a pot of coffee.Please bring me a pot of coffee. （请送一壶咖啡。
）How many cups would you like? （您要几个杯子？）请提供洗衣服务。
Laundry service, please. *laundry “洗衣”。
什么时候能弄好？When will it be ready?When will it be ready? （什么时候能弄好？）Tomorrow morning at ten. （明天上午10点。
）请告诉我您的房间号码。
Your room number, please.501房间。
This is room 501. *501的说法是five o one。
请进。
Come in.（二）、1．Housekeeping. May I come in?我是客房的，可以进来吗？2．When would you like me to do your room, sir?您要我什么时间来给你打扫房间呢，先生？3．You can do it now if you like.如果您愿意，我现在为您服务。
4．I would like you to go and get me a flask of hot water.我想请你给我拿一瓶开水来。
客房部常用服务英语
客房部基础英语一、问候语（Greeting）1. Good morning , madam / sir. （早上好！女士/先生）Good afternoon, madam / sir （下午好！女士/先生）Good evening, madam / sir （晚上好！女士/先生士）2. How are you, madam / sir? （您最近过的好吗？）3. Fine, thank you. And you? （回答：我很好，谢谢。
你呢？）4. How do you do！(您好！)5. Nice to meet you. (很高兴见到您。
)二、欢迎(Welcoming)6. Welcome to our hotel您好! （欢迎您到我们宾馆。
）Welcome to Xiangxi National Hotel.三、致谢(Expressing thanks):7. Thank you. （谢谢）对致谢的回答(Answers to thanks):8、You are welcome. （不客气）9、With pleasure. / My pleasure. （荣幸之至）四、致歉(Apologizing):10、Excuse me. (打扰客人时。
不好意思，打扰一下。
)11、I’m sorry. （对不起。
）12、I beg your pardon, sir. /Pardon？（能再说一次吗？）对道歉的回答(Answers to apology):13、That’s all right. It doesn’t matter. （没关系。
）五、表示乐意效劳(Willing to serve):14、OK, sir. I’ll be glad to help. （好的，先生。
我很高兴能够帮您。
）六、询问/征询(Asking/inquiring):15、May I help you? Madam / Sir. （我可以帮助您吗？女士/先生）七、祝愿/祝福(Expressing good wishes):16、Enjoy your stay with us, madam. （祝您住店愉快，女士）17、Have a nice day! Have a good day.（祝您玩得开心。
客房服务英语基础(洗衣服务)
Machine washing
a method of cleaning clothing using a washing machine, which automatically agitates and rinses the clothing in water and detergent. This method is convenient and efficient for most types of clothing.
The process and standards of laundry services
Process
The laundry process typically includes sorting, washing, drying, folding, and returning items to guests' rooms. Hotels often have specific procedures and guidelines for handling different types of fabrics and stains.
The definition and importance of laundry services
实用酒店英语(第三版)客房服务
Dialogue 3 Room Service 客房送餐服务
1. Daily Service 日常服务用语 May I come in? 我可以进来吗? I’m sorry to disturb you. 不好意思打扰您了。 I’m sorry to disturb you. May I clean the room, sir? 对不起打扰您了，先生，我来打扫一下房间
J=Jane (Housemaid) S=Stephen Nobel (Guest)
J: (Knocking three times) Turn-down service, may I come in? S: Come in, please. But I’m waiting for my friends to a nightclub.__C_o_u_l_d_y_o_u__co_m__e__b_a_ck__la_t_e_r__?（你等 一下再来，好吗？） J: Certainly, sir, but it is 10 o’clock, and I go off at 11 p.m. _W__o_u_l_d_i_t _b_e_c_o_n_v_e_n_i_e_n_t _if_I_r_e_t_u_rn__a_t_h_a_lf_p_a_s_t_t_e_n____.（如果您愿意，我10点半再来吧。） S: Well, I don’t know... They are a little late. J: Don’t worry. __P_u_t_o_u_t__a_“_D_N_D__”_s_ig_n_,_a_n_d__if_I_s_e_e_i_t._I_w__o_n_’t_k_n_o_c_k__a_g_a_in___.（您可以把“请勿打扰” 的牌子挂出去，我看见后就不会来敲门的。） S: Then nobody will make up my room. J: Oh, I don’t think so, sir. If you don’t remove the sign when I leave, _I_w__il_l _le_t_t_h_e_o_v_e_r_n_ig_h_t__st_a_ff__to__m_a_k_e__u_p_y_o_u_r_r_o_o_m_______.（我会让值夜班的服务员来帮您整理的。） I wish you a good night. S: Thanks. Good night.
酒店英语口语客房服务之【带客进房】
酒店英语口语客房服务之【带客进房】Unit 1 带客进房Ushering Guests into the Room由于酒店太大、设施较多，为了避免顺客找错房间，产生不好的误会，或是我时间。
多数酒店都会提供带客进房的服务。
带客进房是接待人员的工作，有的店也让服务员负责，其主要职责就是将顾客带至房间并为他们安排好行李。
Vocabulary 常用词汇1.follow vt.跟随;遵循【双语例句】Follow me, please. I'll show you the way.请跟我走，我来给你带路。
【用法解析】follow 可以作为及物动词，也可以作为不及物动词。
常用短语为“follow sb to do sth”，作及物动词使用，意为跟随某人做某事;“as follows”，意为列举如下，不管前面的名词是单数还是复数形式，都要用“follows”2.curtain n.幕;窗帘 vt. 遮蔽【双语例句】Shall I open the curtains for you ?要为您拉开窗帘吗?【用法解析】curtain 作名词时多指窗帘，但是用在舞台上可指幕帘，也可指开幕、落草表示为“the curtain rises/falls”。
常开幕后;词组有“behindthe curtain”“curtain call”，演员谢幕;curtainofnight”，夜幕。
3. ring up 打电话【双语例句】I've been trying to ring up all day and Icouldn't get through.我打了一整天的电话，但都没接通。
【用法解析】ring up 打电话的意思，一般在中间加“sb”意为给某人打电话。
在实际使用时，不能将人称代词放在“ring up”的后面，比如ring up him。
短语make a phone call也可以表示相同的意思。
4. Usher /[ˈʌʃər]vt. 引入;引领;引导;把…引往n. 引座员;(法院的)传达员【双语例句】She ushered her guests to their seats.她把客人引领到座位上。
客房部门面试英语1
客房部门面试英语1）reception &housekeeping service 总台及客房服务1) What kind of room would you like (or prefer)?您希望要什么样的房间？2) Do you want a single room or a double room? 你想要单人房还是双人房？3) Would you like a room with bath or shower?您想要浴缸的还是淋浴的房间？4) How long do you plan to stay here? 你打算住多久？5) For how many nights 你要住几个晚上？6) How many people are there in your party? 你们一起有几个人？7) I can book you a single room with shower for the26th.我可以为您在26日订一个带淋浴的单人间。
8) What time will you be arriving? 您将何时到达？9) Unfortunately, we are fully booked for the 21st遗憾的是21日的客房全部订满。
10) We won’t be able to guarantee you a room for May 6th.我们不能保证5月6日给您一个房间。
11) For a single room the price would be 35 dollars单人房的价格是35美元。
12) There is a small charge of 25 cents a day extra.每天要收25美分附加费。
13) There’s a reduction for children. 儿童可以减价。
14) Could you fill in this form, please?请填写这份表格。
一套完整客房服务英语作文
一套完整客房服务英语作文Introduction:Room service is an essential part of the hospitality industry, providing guests with the convenience of dining in thecomfort of their rooms. As an English teacher, it's important to equip students with the necessary language skills to excel in this service. This essay will cover the key phrases and terminology used in room service, ensuring that students can confidently communicate with guests.Body:1. Greeting and Introduction:- "Good morning/afternoon/evening, this is [Your Name]from room service. How may I assist you today?"- "Thank you for calling room service. I'm here to helpyou with your dining needs."2. Taking Orders:- "What would you like to order forbreakfast/lunch/dinner?"- "We have a variety of options available. Would you liketo hear our special menu for today?"3. Confirming Orders:- "Let me confirm your order. You've ordered [repeat the order]. Is that correct?"- "Please note that there might be an additional chargefor [specific items]. Is that alright?"4. Allergies and Dietary Restrictions:- "Do you have any allergies or dietary restrictions we should be aware of?"- "We can accommodate special dietary needs. Please let us know your preferences."5. Delivery Time and Information:- "Your order will be ready in approximately [time]. Is that suitable for you?"- "We offer both in-room dining and delivery to thehotel's restaurant. Which would you prefer?"6. Payment and Tipping:- "For your convenience, we can charge the meal to your room. Would you like to do that?"- "Tipping is not mandatory, but it is greatly appreciated for exceptional service."7. Handling Special Requests:- "We'll do our best to accommodate your special requests. Please let us know how we can make your stay more comfortable."8. Closing the Call:- "Thank you for choosing our room service. We look forward to serving you."- "If you have any further questions or need additional assistance, please don't hesitate to call us again."Conclusion:Mastering room service English is crucial for providing top-notch service to guests. By focusing on clear communication, understanding dietary needs, and ensuring a pleasant dining experience, room service staff can leave a lasting impression on guests, contributing to the overall satisfaction of their stay.Remember, practice makes perfect. Encourage students to role-play different scenarios to become proficient in room service English. With the right skills and a friendly demeanor, anyone can excel in this rewarding aspect of the hospitality industry.。
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酒店客房常用实用英语
美联英语提供
整房员部分:
1．When would you like me to do your room，sir？
您要我什么时间来给你打扫房间呢，先生？
2．You can do it now if you like．如果您愿意，现在就可以打扫。
3．May I do the turn-down service for you now？
现在可以为您开夜床服务（收拾房间）了吗？
4．（客人）Could you come back in three hours？
你能不能过3小时再来整理？
5．It“s growing dark．Would you like me to draw the curtains for you？
天黑下来了，要不要我拉上窗帘？
6．We will come and clean room immediately.我们马上就来打扫您的房间。
7．Turn-down service ,May I come in?夜床服务，我可以进来吗？
8．I’m sorry to trouble you, sir. May I clean the room now?先生，对不起麻烦您了。
现在我可以打扫房间吗？9．I’m coming to change the sheets and pilloweases.我来调换床单和枕套。
10. When would it be convenient?什么时候比较方便（打扫您的房间）？
11．I’ll come later.我等会再来。
房务中心部分
1．I’ve come to collect your laundry.我来取您要洗的衣服。
2．When would you like your laundry back?您要什么时候取回送洗的衣服？
3．Would you please fill in the laundry list?请您填一下送洗衣服的清单，好吗？
4．Are they to be dry-cleaned?要不要干洗？
5．Your laundry is back, madam. 小姐，您的衣服送来?。
6．You’d better check your laundry.您最好查看一下洗好的衣服。
7．Please sign on the laundry list, sir.请您在送洗衣服清单上签字，先生。
8．I’ll inform the Maintenance Department right now.我马上通知维修部。
9．We have express laundry service.我们有快洗服务。
10．If you are in a hurry, we have a two-hour quick service.如果您急着要，我们有两小时的快速服务。
11．One moment, madam. I“ll bring them to you right away。
等一会儿，夫人。
我马上送来。
12．Leave your laundry in the laundry bag.请把要洗的东西放入洗衣袋中。
13．Just a moment, please, miss. I’ll go and get it right away.小姐，请稍等，我马上给您去拿来。
14. We“ll send someone to repair it immediately．我们会马上派人来修的。
15. What“s the trouble？哪儿坏啦？
16. If you need anything ,please dial 9 and you will get the housekeep.如果还需要别的什么东西，请告诉我们。
17.I’ll send them up right away.我马上拿来。
18．I’m not really sure.我吃不准/我不能肯定。
19．Sorry ,he’s not staying in our hotel.对不起，他不住在我们酒店。
20．Have you checked your room?您在房间内找过了吗？
21．Don’t worry. We will help you to look for it.不要担心，我们帮您寻找。
22．The mini-bar is over there.小冰箱在那里。
23．The repairman will come to your room within minutes.修理人员马上就到您房间。
24．The tap is out of order.水龙头坏了。
25．I hope you did nor hurt yourself.我希望您没有受伤。
26. How do you like this room?您觉得这个房间怎么样？
美联英语：。