酒店英语培训内容

CONTENT PAGES HOTEL COURTESY ENGLISH 2 CLASS TOPIC---introduction yourself 3 OPERATOR VOCABULARY 4 OPERATOR ENGLISH 4 CLASS TOPIC---our hotel 8 RESERV ATION ENGLSH 9 RESERV ATION ENGLISH 10 CLASS TOPIC---my colleague 13 RECEPTION VOCABULARY 14 RECEPTION ENGLISH 15 CLASS TOPIC---how to show the way 17 CONCIERGE ENGLISH 18 CONCIER GE ENGLISH 18 BUSINESS CENTER 20

Hotel Courtesy English

Greeting

1 Good morning/afternoon/evening , Sir/Madam

早上好/下午好/晚上好/，先生/太太。

2 How are you today , Sir/Madam?

您今天过得好吗，先生/太太。

3 Welcome to our hotel , Sir/Madam!

欢迎来到我们酒店，先生/太太

4 Nice to meet you again , Mr. , Miss

很高兴再次见到您！

Offer help

1 May I help you , Sir/Madam?

有什么需要为您效劳的吗？

2 Do you need help , Sir/Madam?

您需要帮忙吗？

3 Anything I can do for you , Sir/Madam?

有什么需要为您做的呢？

4 You are welcome!

不客气。

5 This is my pleasure.

这是我的荣幸。

Farewell

1 Thank you very much.

非常感激您的居住。

2 We are looking forward to seeing you soon.

我们希望再次见到您。

3 Enjoy your holiday/trip/journey.

祝您假期/旅途愉快！

4 May I ask you any adverse about our hotel?

您能提供点关于我们酒店的建议吗？

5 We will value your comments. 我们会关注您的意见。

CLASS TOPIC

Introduce yourself 自我介绍

You can from these aspects to introduce yourself . Please do not worry about grammar mistakes , pronunciation , speak it!

您可以从下列方面来介绍自己，不必去担心语法错误，发音不准，大胆的说！

Name

姓名

Birthday

生日

Hometown

家乡

Department

部门

Hobby

兴趣爱好

Work experiences

工作经历

Expectation about this training pro gram

对于此次培训的期望和要求

ETC

Operator—总机房

1 OPERATOR—总机

2 CONNECT—接通

3 TRANSFER—转接

4 MORNING CALL/W AKE UP CALLL—叫醒服务

5 REPEAT—重复

6 LONG DISTANCE CALLS—长途电话

7 LOCAL CALLS—市内电话

8 INTERNATIONAL CALL—国际电话

9 PERSON TO PERSON CALL—叫人电话

10 INTERFERENCE—干扰

11 DIAL—拨，打

12 TELEPHONE NUMBER—电话号码

13 HOLD THE LINE—别挂断电话

14 THE LINE IS BUSY—电话占线

15 WRONG NUMBER—错误的号码

16 CATCH Sb’s VOICE—听不清，听不到

Operator English 总机房英语

1 Good morning/afternoon/evening , Gold Harbour Hotel , Operator , ×××speaking , May I help you?

(早上好/下午好/晚上好，黄金港国际假日酒店，总机×××为您服务，有什么需要效劳的吗？

2 Could you hold the line , please?

（请别挂断电话，好吗？）

3 We hope you will enjoy your stay here.

（希望您住得愉快）

4 Thank you very much for your adverse/information/help

（多谢您的忠告/信息/帮助）

5 I will do it immediately.

（我马上去做）

6 I am so regret about it.

（对此，我感到很遗憾）

7 Excuse me , I am so sorry to disturb you , this is operator speaking.

（对不起，很抱歉打搅您，这里是总机）

8 You are welcome/This is my pleasure/It is my duty.

（别客气/这是我的荣幸/这是我的职责）

9 May I help you? / What can I do for you? / Do you need help?

（请问有什么可以为您效劳的？）

10 I hope you do not mind.

（希望您不会介意）

11 In your opinion , how about our service?

（在您看来，我们的服务如何？）

12 I am so sorry , this is not allowed in our hotel/We are not permitted to do it. （很抱歉，在我们酒店，这是不被允许的）

13 If you need help , please do not hesitate to contact us . We will try our best to do it for you .

（如果您需要帮助，请随时与我们联系，我们会尽力为您服务的）

14 I am sorry .I can not catch your voice ,could you speak a little louder?/Pardon! （很抱歉，我听不清，您能说大声点吗？/请大声点）

15 May I repeat the message for you? /Could you allow me to repeat the message? （我能重复一下留言吗？/请允许我重复留言）

16 I am sorry ,could you speak slowly?

（很抱歉，您能说慢点吗？）

17 May I have your contact number and your name please?

（请给我您的联系电话和您的名字）

18 I will ask him to contact you as soon as possible.

（我会请他尽快与您联系的）

19 I am afraid he/she already cut off the lime.

（我想他已经挂线了）

20 I am sorry , the line is busy.

（很抱歉，电话战线）