新编剑桥商务英语初级 Module1.2
商务英语精读 (剑桥商务英语)Module 1.2
contacts/ network Life is all about traveling. /
2. coaching events: 专项体验活动，训 练活动
3. get oneself involved in: take part in/ participate in…
4. maximize their potential: put their potential into full play
Language focus in the reading
5. run a network: set up a network Run a company: organize and
operate a company 6. corporate world: labor force
world 职场 7. bring in: 带来 8. co-chair: co-chairman 联合总裁，
ABN AMRO 荷兰银行。成立于1824年， 总部设在荷兰首都阿姆斯特丹，是当今全球 最大的跨国银行之一。
Language focus in the reading
1. range from… to: vary from … to .. 从…到…变化，
E.g. The price of the product ranges from 2000 RMB to 20,000 RMB.
Module 1 1.2 Making contacts
新编剑桥商务英语(初级)
I really want this job!
Match the words in column A with the words in column B to make twoword jobs. Then write a two-word job below each picture.
A 1. farm 2. fitness 3. police 4. taxi B a. driver b. hand c. instructor d. officer A 5. fashion 6. film 7. flight 8. tour B
New words and Expressions
power point 电子版幻灯片 bonus n. 奖金 catalogue n. 产品目录 positive adj. 积极乐观的 presence n. 仪态，风度，风采 diary n. 记事簿 Athens n. 雅典（希腊首都）
4. independent 5. pleasant 6. punctual
c. inactive
d. inflexible e. late f. unpleasant
Keys
More istic practical careful cooperative outgoing positive caring ambitious creative empathetic efficient mature dynamic honest resourceful high sense of responsibility confident enthusiastic passionate
New words and Expressions
新编剑桥商务英语初级第三版答案
新编剑桥商务英语初级第三版答案【篇一：新编剑桥商务英语(初级)学生用书_答案_module_1.1-5.3】ing and workshopsp6what does your job involve? p7the present simplep8module 1.2personal and professional details meetingpeoplep10job and work p12module 1.3bec preliminary exam p14p15 reading test【篇二：新编剑桥商务英语(初级)(第三版) 词汇整理浓缩版】txt>（第三版）1.1 world of work 工作领域business n. 工商企业；商行；商业 technique n. 技巧，技能cross-cultural adj. 跨文化的 presentation n. 口头报告，陈述，叙述public speaking 演说，演讲 consultant n. 顾问 consultancy n. 咨询公司 run vt. 开办（课程/ 讲习班） one-to -one 一对一的accredited adj. 公认的motivational adj. 激发积极性的， client n. 客户entertaining adj. 有趣的，使人愉快的，professional adj. 专业的，职业的 involve vt. 包含、需要、使成为必要部分responsibility n. 责任，所负责的事情 be responsible for sb./ sth. 对某人/某事负责title n. 头衔，职称 sample n. 样品试用产品 account n. 账目，账户correspondence n.（来往的）信件 badge n.徽章identify vt. 发现，确定 workshop n. 研讨会，讲习班 catering service 餐饮服务md managing director 的缩写，总经理，执行董事gadget n. 小巧的器械，小玩意儿 interior adj. 车内产品，内部装饰memo n. 备忘录，便条，便笺 electrical appliances 电器，（家用）电器ship vt. 运送power point 电子版幻灯片 bonus n. 奖金 catalogue n. 产品目录positive adj. 积极乐观的 presence n. 仪态，风度，风采 diary n.记事簿athens n. 雅典（希腊首都） do you like your job? do you oftentravel abroad ? how are you? …not too bad, thanks. i work fora company that… i work as…what does your job involve ? my job involves doing… what do you do ? i deal withwho is your md? i am based i n …．1.2 personal and professional details个人和职业详细情况 division n. 分理处，部门 profile n. 传略；人物简介；概况 questionnaire n. 问卷，调查表 interview n. 采访；面试 musical instrument 乐器 destination n. 目的地follow-up questions 后续问题，补充问题 swap vt. 交换electronics n. 电子学；电子器件 varied adj. 多变化的，各不相同的 confectionary adj. 糖果的，有关甜食制造的allocate vt. 分配，分派 candidate n. 候选人criterion n. 标准，准则 pl.（复数）criteriainc. adj. incorporated 的缩写，股份有限的supervise vt. 主管，监管，管理 coordinate vt. 使协调 scuba diving 水肺潜水 marathon n. 马拉松赛跑 finance assistant 财务助理 audit vt. 审计master’s degree 硕士学位 judo n.柔道chronic fatigue syndrome 慢性疲劳综合症ambitious adj. 雄心勃勃的 journalism n. 新闻学，新闻业1 / 4breed vt. 饲养 terrier n. 小猎狗 chewing gum 口香糖 gallery n.画廊，美术馆 format n. 形式，格式sars--severe acute respiratory syndrome 严重急性呼吸道综合征,俗称非典型肺炎,简称非典 efficiency n. 效率 profit n. 利润 mentor n. 良师益友make contribution to 为……做贡献 personal problem 个人（私人）问题 set an example to 树立榜样 be based in 在……总部raise money 募捐master’s degree in business administration: mba工商硕士chronic fatigue syndrome 慢性疲劳综合症be in charge of 负责 best-selling 畅销think of a new idea 想出新点子2.1 work in progress 工程进展be in progress 在进行中，在运行中project n. 项目，工程 garden vi. vt.种植或修整花园，从事园艺工作update vt.更新 construction n. 建筑，建筑物 apart from 除了……之外 minor adj.较小的，次要的 proceed vi. 进行，继续下去 panorama n. 全景，全景画 management team 管理团队 take shape 成形ahead of schedule 提前于预订计划 financial report 财务报告temp n. 临时雇员help out 帮助（某人）解决困难 give a presentation of 对……做陈述 launch vt. 开始，开办，推出；发射 photocopy vt. n. 影印，复印 branch n. 分部，分店，分公司 projector manager 项目经理subcontractor n. 转包商 period of transition 过渡期 permanentjob 永久性工作 temporary employment agency 临时就业中介机构 try out 测试，试用 take maternity leave 休产假 option n. 选择，可选择的办法 career field 职业领域 existing skills 现有的技能supervisor n. 主管，监督人 temorary job 临时工作 ask for a payrise 要求涨工资meet one’s target 完成指标，完成定额sack vt. 解雇administration work 行政管理工作 brazil 巴西lisbon 里斯本（葡萄牙首都）belem 贝伦（巴西东北部港口城市）fortaleza 福塔雷萨（巴西东北部港口城市）valencia 巴伦西亚（西班牙港口城市）montpellier 蒙彼利埃（法国南部城市）2.2 making arrangements 日程安排make arrangements 做安排，做准备 plant n. 工厂，车间 vt. 种植take time off 抽出时间，休假，休息 finance director 财务经理confirm vt. 确认，确定 reception n. 接待，接待处 trade fair 交易会，展销会 present vt. 介绍，引见；出席 potential client 潜在客户 quality inspector 质检人员 job applicant 求职者 festival n. 节日self-employed adj. 个体的，自己经营的accept an invitation 接受邀请 special reception 特别招待会anniversary n. 周年纪念日 venue n. 会场，会议地点 attendancen. 出席，出席人数prague 布拉格（捷克斯洛伐克首都） morpeth 莫派斯（位于英国诺森伯兰郡）helsinki 赫尔辛基（芬兰首都） buenos aires 布宜诺斯艾利斯（阿根廷首都）toronto 多伦多（加拿大主要城市） sydney 悉尼（澳大利亚东南部港口城市，新南威尔士州首府）3.1 company biography 公司简介biography n. 形成、成长和衰亡的记载；传记fast food restaurant 快餐店 transform vt. 转换、改变、改造global business 跨国企业original adj. 最初的，原始的，起源的franchise n. vt. 特许经销权，给……以特许feature n. vt. 是……的特色，以……为特色 french fries 炸薯条softdrink n. 软饮料；汽水 milkshake n. 奶昔 purchase vt. 买，购买multimixer n. 多用混合器（机） exclusive distributor 独家批发商（代理商）open vi. vt. 开设，开办，开张 expand vi. vt. 扩大，扩张corporation n. 公司 cosmetic n. 化妆品inspire vt. 激发，启示，使生灵感 philosophy n. 哲学revolutionary adj. 革命的 raw material 原材料 supplier n. 供应者，厂商 ethical adj. 伦理的；道德的 travel agency 旅行社contract n. vt. 订合同，合同、契约 take delivery of 收货，提取货物 merge vi. vt. 合并 fleet 舰队budget airline 低价航空公司 go public 上市，公开发售股票business partner 生意伙伴，商业伙伴2 / 4entrepreneurial adj. 企业家的 freelancer n. 自由职业者；自由撰稿人kuwait city 科威特城（科威特首都） san bernardino 圣贝纳迪诺（美国加利福尼亚州东南部的一个县） illinois 伊利诺斯州（美国中北部州）3.2 company performance 公司业绩performance n. 业绩，成绩；性能 distribute vt. 配送，分发，分送 record profit 历史最高利润 vegetarian n. 素食者，素食的organic adj. 使用有机肥料的 ingredient n. 配料，成分 nutritious adj. 有营养的improve one’s image 改善形象 banquet n. 宴会manufacturer n. 制造业者，厂商 guarantee vt. n. 保证，担保，担保人symbol n. 象征，符号，记号 innovative adj. 创新的，革新的sport utility vehicle 运动型多用途车 component n. 成分 optical instrument 光学仪器 validation n. （可靠性）检测 certify vt. 证明，保证 application n. 应用，运用assurance n. 保证，担保，确信，断言founder n. 创始人，奠基人 turnover n. 营业额 dramatically adv. 戏剧地 advertise vt. 做广告，登广告 annual report 年终报告，年终终结 share price 股票价格proactive adj. 积极的，主动的 dedicated adj. 专注的，献身的unique adj. 唯一的，独特的 access n. 接近（进入）的机会，接近（进入）的权利；入口 consolidate vt. 巩固 brochure n. 小册子in this respect 在这个方面，在这个细节maximum n. 最大量，最大限度，极大4.1 international business 国际商务import n. vi. vt. 进口 export n. vi. vt. 出口 competitor n. 竞争对手 wholesaler n. 批发商 warehouse n. 仓库 audio product 音响产品 ban n. vt. 禁令fashion industry crisis 服装行业危机 commissioner n. 委员spokeswoman n. 女发言人 huge losses 巨大损失 resign n. vi. vt. 辞职 garment n. 服装（成衣） clothing blockade 服装封锁 in favour of 支持、赞成disastrous adj. 损失惨重的，灾难的import control 进口控制import quotas 进口配额compromise n. 妥协，折中，让步 stock exchange 证券交易所appeal to sb. 对……有吸引力 available adj. 有空的，能得到的dossier n. 档案，卷宗 flat adj. 没电的，平面的 embarrassing adj. 令人尴尬的 in-house magazine 内部杂志 participant n. 参加者stressful adj. 有压力的，紧迫的 moderator n. 会议主持人 press the mute button 按下静音键 reflect on 有损声誉，招来非议teleconference n. 远程电话会议 producer n. 生产商 wholesaler n. 批发商customer n. 顾客 retailer n. 零售商warehouse n. 仓库 consumer n. 消费者competitor n. 竞争对手 customs n. 海关port n. 港口clothing n. 服装4.2 business communications 商务沟通printer cartridges 打印墨盒 description n. 种类；性质；描述pass the message on to 把留言给…… complaint n. 投诉 cancel vt. 取消plasma screen tv 等离子电视 freight forwarder 货运商distributor n. 发行人，销售商 container n. 集装箱production manager 生产经理，厂长 madrid 马德里（西班牙首都）5.1 career choices 职业选择stock broker 股票经纪人london stock exchange 伦敦证券交易所bank account 银行帐户 bankrupt adj. 破产的 a modest life 简朴的生活 accommodation n. 住处，膳宿 get started 开始source of income 收入来源 olive n. 橄榄 farm products 农产品 business contact 生意场的熟人/关系 deal in 经营 make enquiries 询问 record shop 音像店 human resource 人力资源 hr manager 人力资源经理 photography exhibition 摄影展accountancy job 会计工作 passion n. 热情，激情 competitive adj 竞争的 give up sth. all together 完全放弃……professional photographer 职业摄影师portrait n. 肖像，人像studio n. 照相馆，画室，摄影室，演播室3 / 4birmingham 伯明翰（英格兰中部城市）luxembourg 卢森堡（西欧国家） resign from the job 辞职farmhouse n. 农舍bed and breakfast accommodation 只提供床铺与早餐的住宿reorganise vt. 重新组织，重新安排 source of income 收入来源as though 仿佛，好像 the best of luck 好运5.2 achievements and plans 业绩和计划design office 设计室 book cover 书的封面printer n. 印刷商，印刷工；打印机 quotation n. 报价 in full colour 用彩色 in black and white 用黑白 a full progress report详细的进展报告refer to 参考，查阅，查看 book fair 书展，书市 a series of 一系列italian 意大利人，意大利语；意大利的coincidence n. 巧合，巧事 move n. 行动，步骤；措施；方法; vi. 移动consolidate one’s strong position 巩固某人的强势地位 removal company 搬运公司 stationery n. 文具，信纸 keep sb. up-to-date使某人信息灵通 utility n. 公用事业，公用事业设备 bank loan 银行贷款 paperwork 日常文书工作 loan application 贷款申请 additive n. 添加剂4 / 4take on 雇佣meet demand 满足需求 health club 健身俱乐部6.2 travel arrangements 旅行安排ticket, crew, security/ safety inspectionbe in business 做生意 poland 波兰（中欧国家） hungary 匈牙利（中欧国家） spain 西班牙（欧洲南部国家） portugal 葡萄牙（欧洲西南部国家） slovakia 斯洛伐克（中欧国家） bratislava 布拉迪斯拉发（捷克斯洛伐克中南部城市）5.3 reading test: parts one to threeposter n. 海报，招贴 office equipment 办公设备prefabricated hut 预制营房，活动房 pharmaceutical company制药公司 previous adj. 以前的，在先的 disastrous fall 损失惨重的一跌 reach the highest level 达到最高水平 rise/ increase/improve /ascend/ go up/ move up/ mount up 上升 soar 飙升fall/ drop/ decrease/ decline/ descend/ go down下降stay stable/ steady/ the same 保持平稳level off 持平 recover 反弹peak up 达到顶峰，最高点 dramatically 喜剧地，引人注目地considerably 相当大地 obviously 明显地 gradually 渐渐地sharply 急剧地，明显地 slightly 轻微地 a little bit 一点儿6.1 business travel 商务旅行 aircraft, check-in, delay, journey,land, luggage, passenger, passport, pilot, take off, travel, trip,air traffic controller, baggage handler,check-in baggage, carry-on bag, boarding pass, board, business/ economy/ first class,flight attendant/ stewardship/air-hostess/ stewardess, identitycard, return/ singlemanchester 曼彻斯特（英格兰西北部港口城市）glasgow 格拉斯哥（英国城市） bristol 布里斯托尔（英国西部的港口）london heathrow airport 伦敦希思罗机场paris charles de gaulle airport 巴黎戴高乐机场lyon 里昂（法国城市）【篇三：新编剑桥商务英语(中级)学生用书答案】ading (5)1,open your mind 2 plan for disaster 3 get organized 4 setyour limits 5 put pen to paper 6 don’t feel guilty 7 two become onep9 grammar (5)1 need2 communicate3 have escaped4 have been working 5have been 6 am working 7 answer p9 (speaking)writing 第六题work in pairs.中有可能选择其中一个话题进行作文。
商务英语精读 (剑桥商务英语)Module 1.2
words, no abbreviations, formal style of address, use of job titles.
考生听录音时要认真将主要内容抓住，决不能因为某 一个问题没听懂就停下来，听录音的过程中可以针对 每一个问题做些快速记录，记下录音中人的身份、讨 论的问题，以及不同的观点；如果是独白，对独白的 主题，涉及到的人或物等则要尽可能弄清楚。
Developing a conversation
Speaking (a flowchart diagram)
I usually report to my line manager.
I specialize in dealing with different departments.
I deal with the local authorities. I’m involved in visiting our
down 5. if you can’t make it: if you aren’t
available, 6. on behalf of..: 代表
Differences between memos, notes and notices:
新编新剑编桥商剑务桥英商语(务中英级)语(中级)
Success with BEC (Vantage)
Copyright by Jennifer
新编1剑.2桥商M务a英k语in(中g级c)ontacts 建立人脉关系
初级_新编剑桥商务英语听力部分
LISTENING SCRIPTSModule 11.1 What does your job involve?Janet Good morning ,everyone .I’d like to welcome you all to this session about public speaking .My name’s Janet Coyte ,and I’ll be your trainer for today and tomorrow .I can see your names and the companies you work for on your badges ,butI’d like you to say something about your jobs and responsibilities .Katherine ,would you like to start?Katherine Certainly .Hi, I’m K atherine Alessi and I work for Marfil Solutions .I’m a management consultant. Marfil Solutions gives companies advice on their markets ,organization and processes .I interview clients ,identify problems andsuggest solutions.Mark Morning .My name’s Mark Jenkins ,I’m a sales rep for Soap Heaven ,I visit customers and leave product samples .I look for new customers ,and I support mycompany’s customer service department.Kostas Hello ,I’m Kostas Hadavas .I’m the personal assistant to the managingdirector of a company called Athens Daily Menu ,which provides catering services .I arrange the MD’s travel and accommodation for business trips ,I organise hismeetings, and I deal with correspondence.Suzanne Good morning .My name’s Suzanne Wilkes .I’m the chief financial officerof a company ,P&B Europe ,which designs gadgets and gifts .I’m responsible for the company’s accounts ,I advise the managing director on financial matters ,and Icontrol the money that comes in and goes out.Carmen Hello ,I’m C armen Selles ,I’m t he quality manager in a company that produces car seats and interiors .I arrange and carry out tests of our products and I dealwith customers’ complaints .Oh ,the name of the company is CarSpek.1.2 What does your job involve?I Hello .May I introduce myself? My name’s Ian and I work in the Asia-Pacificdivision.H Nice to meet you ,Ian. .My name’s Henry and this is my colleague, Sarah.S Hello, Ian .Do you work in the Sydney office?I No, not at the moment .My boss is in Sydney .But I’m based in Singapore.H Look! There’s Michelle over there .She’s based somewhere in Asia .I can’t remember where exactly .Do you know her?I Yes, we’re on the same project this year .She’s in Singapore ,too .H Ah, lucky you .She’s really beautiful-and clever too.I Yes, I know .It’s a real pleasure to work with her.S Well, I think I’ll leave you boys to discuss….work.H Oh ,Sarah ,you’re not jealous ,are you?S No ,I’m not…Michelle ,how lovely it is to see you again.1.3 What does your job involve?I What’s your name?K Kostas Hadavas.I How do you spell your surname?K H-A-D-A-V-A-S.I What do you do?K I’m the personal assistant to the managing director of Athens Daily Menu.I Who’s the managing director?K His name’s Georgos Solomos.I What does your job involve?K I deal with clients ,and I organise meetings and events.I Do you write reports too?K Yes, I often write reports and memos for our staff.I Do you work only in the Athens area?K No ,we don’t .We work in other parts of Greece too.I How do people react to you, man, doing this job?K Sometimes they are surprised ,but it isn’t usually a problem at all.I Do you like your job?K Yes ,I like it a lot.I Why do you like it?K Because I’m always busy, and because of the variety of things I do.Module 22.1 New projectsV HelloS Hi ,Vicky.V Hi, darling .How are things in Brazil?S Pretty good , And with you?V Fine.Where are you calling from?S My hotel in Fortaleza.It’s on the north-east coast.V Is it nice there?S Yes,the scenery is amazing.V And what are you doing in Fortaleza?S I’m woking on the plans for the shopping centre.What are you doing right now?V Oh,it’s sunny today,so I’m working in the garden.S And what are the children doing?V They’re watching TV.No,that’s not right .Tommy’s playing on his computer,and Emma’s with her friends,I think.S Good.And are you doing anything nice this weekend…2.2 Arranging a meetingD Dave Prakash.M Hi,Dave,it’s Martina.Listen,I need to discuss the designs for the new R300series with you.When can we meet?D I can’t make it today,I’ve got meetings all day.How about Monday morning?M I’m visiting the new plant on Monday morning ,but the afternoon is OK.D I’m probably taking time off in the afternoon,acturally.M Ok.Let me see…are you free on Thursday?D No,I’m visiting clients on Thursday morning,and I’m flying to Prague on Thursday afternoon.M Are you going to the trade fair?D Yes,that’s on Friday morning.I’m coming back on Friday afternoon. ,Look,whatabout Tuesday,for lunch?M No,I’m meeting the sales team on Tuesday and it’s an all-day thing.That leaves Wednesday.D Wednesday looks OK at the moment,but don’t forget the strategy meeing at 10o’clock.M Oh,that’s right,I’m going to that too.But I’m free after that.How does 12.30 sound?We could have lunch.D Great,we can talk and eat on Wednesday.Now I must run.I’ve got a meeting withthe Finance Director.2.3Arranging a meetingB Felix,are we planning to go to the New Directions Book Fair this year?F Yes ,I think so.It’s always a good event.We usually make lots of new contacts .When is it?B It’s in June this year .It’s on Thursday and Friday the 21st and 22nd.F Oh,just a second.Aren’t we going to Helsinki that week?B No,the Helsinki conference is in July.F Oh yes,that’s right.Fine,let’s go to the Book Fair.B There’s a special reception on the 21st.F Is it an lunchtime?B No,it’s in the evening an 8 o’clock.F Sounds great!Can you get everything organised?B No problem.I’ll confirm our attendance.Module 33.1Our guest today on ‘songs of my life’ is the entrepreneur Martha Lane Fox ,ofthe massively successful company lastminute..With her business partner,Brent Hoberman,Martha Lane Fox started lastminute. in Brent’s living room.The idea was simple-a website selling late flights and late hotel bookings.The company grew very quickly and expanded from the UK into France,Germany and Sweden.They bought othertravel companies,and after six years they had 1,400 stminute. wentpublic in 2000,and the shares in the company increased their value by 40 per centin two days.Martha Lane Fox left the company in 2003.True to her entrepreneurialspirit ,she wanted to start more new companies .Martha,it’s a pleasure to have you here in the studio…3.2 Company structureParker Electronix is based in Fleet,in the south of England.We are leaders inhardware and software solutions for satellite technology.My uncle ,John Parker,founded the company in the 1960s.Our lastest product is a new program foroptical instruments for the European Space Agency.Our engineers are involved in all of the stages of a project ,from planning to the final performance validation .Theindustrial department ,supervised by Gerhard Kulzer,provides regular certifiedtraining for its staff.The R&D activities,supervised by Ross Benton,are essentialfor all future applications .We have a workforce of 60 employees and a turnover of$7.5 million ,Now,let me introduce Arnaud Gamage ,our contracts &purchasing managing .Arnaud will explain to you…3.3Company structure…and now I would like to turn to the final section of the report. As you cansee ,last year was an excellent year in production .The first two quarters were rather slow ,but as a result of new orders from Asia ,our production rose dramatically inthe third and fourth quarter .This situation was reflected ,of course ,in our sales for last year.We started the year in a strong position,but in the second quarterworldwide sales fell sharply.This was a result of the high price of oil.However ,as I mentioned earlier,new orders from Asia meant that sales went up to their previous level by the end of the year.Looking now at the share price ,I am d elighted to announce that last year was also an excellent year in this respect.The share price rosesteadily for the first two quarters ,and it remained steady at its maximum for therest of the year ,All in all ,last year was a very positive year…3.4 Exam spotlight,Listening Test Part One1M Hello ,Janet. Did you send those letters to our Italian suppliers?F Yes,I sent them on 13 June.Let me check….No,sorry.I sent them on the 14th.M Great,thanks.2M1 The new management have decided to invest in staff training.M2 Oh,really?I knew nothing about that.What do they want us to do?M1 They want us to improve our performance when presenting and negotiating,andmake the most of our computer skills.Somebody has complained that our computers are out of date and so are our skills!M1 Yes,I think they’re right .Personally,I need to work on how to prepare my presentations.M1 Me too.Let’s start with presentation skills,then.3This is the answering machine for Benton Factory Outlet.We are open Monday toWednesday from 9.00am to 6.15pm.On Thursday and Friday we are open from 9.00am to7.15pm.We are closed on Saturday and Sunday.4F1 Here are the P&W logos the agency has just sent.F2 Mm,let me see…I like the colours…F1 What about the shapes?F2 I’m not very keen on squares or rectangles.F1 So,do you prefer this one?F2 Yes,the circle is nice.5M1 Our booking for the Magic Children Expo has been confirmed.M2 Excellent!Now we have to organise the stand.By the way,where exactly is thestand?M1 Let me have a look.I’ve got the fax here.It’s number 18 in Hall J.M2 Ah,that’s the same hall as last year.M1 Yes,but last year our stand was number 80.6M1 The exhibition went better than last year.M2 Yeah,I’m really glad.It was a great success-especially for us.M1 There were more people than last year.I’ve got the figures-yes,15,312.That’sa lot more than last year.7The sales were very good in December.Then we saw the usual decrease in Januaryand February,and we recovered a bit in March.8F Hello,this is Jane Howell from Conference Room number 4.M How can I help you,Ms Howell?F We a sked for 120 bottles of water,one for each delegate at our meeting,but there are only 100.Could you send us 20 more?M Do you prefer sparkling or still water?F Still,please.M I’ll send them to you immediately.F Thanks a lot .Bye.M Bye.Module 44.1 Views on import controlsPresenter The crisis over clothing imports is still hitting the headlines,andwe spoke to some o f the people involved.In Portugal,Joao da Silva owns a small factoryin Aveiro.Joao Look,I can’t see any problem with these import controls.The European Union should protect European industry-people like me and my factory workers.We can’t produce clothing at the prices the Chinese charge.I employ a small number of people ,it’s true,but they depend on me.Where else could they work around here?My message to Mr Mandelson is this:stop the Chinese imports,support European producers.Presenter But it’s a different message from the retail clothing chain Tulip.Listen to what Dagmar Rasmussen has to say.Dagmar We in the retail trade really think we should import garments from China ,or from Malaysia,or from any country that can supply us at a good price .Why shouldthe European Union tell us where and how to do business?We are not at all happy with this situation .Our shops could be almost completely empty next week.What are wegoing to say to our customers?The European Trade Commissioner should act at once,and permit the clothes to leave the warehouses and to stock our shops.Really ,this can’t go on!4.2 Views on import controlsNewsreader1 And now for the business news from Susan Fleming.Newsreader2 Today’s headline is that China and the European Union have just announced that an end to the clothing blockade has been agreed .Millions of fashion items are sitting in ports around Europe ,where they have been since import restrictions were introduced in June .Today,however,both sides in the dispute,have reached an agreement,and the clothes,will be in the shops soon,The EU will acceptall of the 80 million items.However,only 50 per cent of these items are part of this year’s imports.The other 50 per cent will be part of next import quotas.China agreed to this solution ,which is a compromise on both sides.The agreement is a victoryfor Peter Mandelson,the EU trade commissioner.Newsreader1 And on the stock exchange…4.3 Views on import controlsR Wates’Office Supplies Ltd,can I help you?C Hello,I’d like to speak to Mariah Keaton,please?R Who’s calling.please?C This is Jane Barrett,of Bryant&Sons.R I’m afraid Ms Keaton is not in her office at the moment .Would you like to leavea message?C Yes,I would.Our order has arrived ,and you’ve sent the wrong items.We orderedthree boxes of A4 paper,five printer cartridges,two boxes of pencils,and four boxes of pens .You sent us two boxes of A5 paper ,the wrong printer cartridges,only onebox of pencils ,and no pens.R I see.Which printer cartridges did you order?C The code is HP92274A.R And which did you receive?C The code on the ones we received is FO26ND.R Ok,Ms Barrett,I’ll ask Ms Keaton to call you when she gets back.Does she haveyour number?C I think so.But I’ll give it to you all the same.It’s 0573 764812.R Can I say that back to you? 0573 764812.C That’s right.R I’ll pass your message on to Ms Keaton.C Thank you.Goodbye.4.4 Views on import controlsN Westlaine Pharmaceuticals.S Hello.I’d like to speak to Natalia Marin,please.N Speaking.S Hi,Natalia.It’s sven.I need your budget figures for the report.Can you email them to me?N They’re not ready yet,I’m afraid .I’d like to check them again.Some of thefigures aren’t quite right.S When do you think they’ll be ready?N I’m working them now,I’ll send them to you this afternoon.Is four o’clock alright?S Yes,that’s fine.I’ll write the report tomorrow morning.N Oh,by the way,Margareta is leaving next week.We’re having a little party tomorrow afternoon.Would you like to come?S Yes,I’d love to.What time?N Half past three.S Great.I’ll see you tomorrow.Bye.4.5 Telephone messages1M Good morning.Coud I speak to Mr Aitken,please?F I’m afraid he’s not in the office today.Can I take a message?M Just tell him Cailin called.F Could you spell your name,please?M Sure,it’s C-A-I-L-I-N.F Thanks so much.2F And your address is ?M 27,Mendip Road.F 27 Pendip. RoadM No,M for Madrid.Mendip.3M Hi,Sue.Can you call me back on 98 983 988?F Let me just check that-98 983 988?M Yes.Can you call me back right now,please?4F And when is the delivery due?M On the 23nd.F Did you say the 21st?M Sorry?F Do you mean the 21st,2-1,or the 23rd,2-3?M Oh I see.The 23rd,2-3.The 23rd of June.4.6 Telephone messages1R Reid ,Whelan and Blake.C Hello,I’d like to speak to Ms Chandra.R I’m afraid she’s not in today .Can I take a message?C Yes,this is Joe Panetta,from AS Associates.R I’m sorry,Panetta…is that P-A-N-E-doubleT-A?C Yes,that’s right.R And you’re from AS…C ..AssociatesR Thank you.So what’s the message,Mr Panetta?C I’m calling about the brochure Ms Chandra wanted.Can you tell her that our newbrochure is coming out in two weeks’time?Would she like to wait for that one rather than receive the old one now?R I’m sorry,did you say two days or two weeks?C Two weeks.Could you ask Ms Chandra to phone me and confirm which one she wants?R Yes,of course.Does she have your number?C I’ll give it to you.It’s 0632 158431.R Alright,Mr Panetta,I’ll pass your message on to Ms Chandra.C Thanks.R You’re welcome.bye.2R Reid ,Whelan and Blake.C Hello,can I speak to Mr Horbaczewski?R I’m afraid he’s off sick.Would you like to leave a message?C Yes,my name is Bob Davis.R Could you spell your surname,please?C Sure.D-A-V-I-S.R And what is the message?C I need a copy of my tax form for last year.Could you ask Mr Horbaczewski to emaila copy to me,please?R Certainly.Does he have your email address?C I’m not sure.I’ll give it to you anyway.It’s BD dot Davis,at hotmail dot .R All right,Mr Davis.I’ll give your message to Mr Horbaczewski.C Thank you very much .R Not at all.Goodbye.3R Reid ,Whelan and Blake.C Hello,is Maria Peters in today?R She is ,yes ,but she’s in a meeting at the moment.Can I take a message?C Yes,this is Sigrid Junge,from Hofmann GmbH.R I’m sorry,could you spell your name ,please?C Alright.Sigrid S-I-G-R-I-D-,Junge J-U-N-G-E.R And what was the name of the company?C Hofmann,that’s H-O-F-M-A-N-N-,G-M-B-H.R Thank you.Now what is the message?C I can’t fly to London on 17 April .There are no places available.But I can comeon the 18th .Could you ask Maria to confirm that she can see me on the 18th?R Yes,of course.Does she have your number?C Yes,she does.R All right,Ms Junge,I’ll give your message to Mrs Peters.C Thanks.R You’re welcome.Goodbye.4R Reid,Whelan and Blake.C Hello,I’d like to speak to Mr Dando.R His line;s engaged.Would you like to wait?C Yes ,please…R Hello,caller,I’m afraid the line is still busy.C Can I leave a message?R Certainly.What is the message?C Could you tell him that I have accepted the first offer?R You’ve accepted the first offer.OK.And could you give me your name ,please?C Oh ,yes,of course.Martin Kraemer.Thant’s K-R-A-E-M-E-R.R Thank you.I’ll give Mr Dando your message.C Thank you.4.7 Telephone messages1Gabrielle Hello,Roberto?It’s Gabrielle.Can you tell me w hen t he goods are arriving? Roberto Well,they’re leaving on 16 Feburary,and the journey takes three days .Ifeverything goes well,you’ll have them on the 19th.2Personnel officer Good afternoon,Personnel.Caller Oh,please excuse me ,I think I must have the wrong extension. I wanted tospeak to the production manager.Could you tell me her extension number ,please?Personnel officer Certainly,it’s 2319.But she’s not in her office at the moment.She’s having a lunch meeting with the managing director.3Krystof Krystof Griva s’s office. I can’t come to the phone at the moment. Please leave a message,and I’ll get back to you as soon as I can.Berndt Yeah,Krystof,it’s Berndt.The time is now one o’clock.Look,I won’t be able to make our 2.30 meeting.Can we make it a bit later-4.30 perhaps?4.8 Exam spotlight ,Speaking Test Part OneE Good afternoon.C1 and C2 Good afternoon.E My name’s Heather Barras and this is my colleague,Sharon Hutchinson.She will be listening to us.Now ,could I have your mark sheets,please?C1 Yes,here you are.C2 Here you are.E Thank you.Right .So,what’s your name?C1 My name is Christine Benferrhat.E How do you spell your surname?C1 It’s B-E-N-F-E-R-R-H-A-T.E And where are you from,Christine?C1 I’m from Brittany,in France.E And what’s your name?C2 M y name’s Joao Cordeiro and I’m from Portugal.E Joao,do you work or study in Portugal?C2 I work for an advertising company and I attend evening classes in English.E And you,Christine,do you work or study in Brittany?C1I finished school last year. I have a new job near Paris. I work for a multinational company.E And do you like your new job?C1 Yes,I like it a lot. I like speaking English with my colleagues and our customers.E And what about you,Joao?Do you like your work?C2 Yes, I like it very much. I like working with creative people.E OK.Christine,what do you do in your spare time?C1 I don’t have much spare time,but I like reading,listening to the music and Ilike swimming .When I go back to Brittany ,I also like windsurfing.E And you,Joao,do you have any hobbies?C2 Yes,I like taking photos. I have a new digital camera and I like taking pitureof towns. I also like going to the cinema and I visit art exhibitions .There area lot in Lisbon.E Do you think it’s better to live in a small town or big city?C2 I prefer big cities.It’s exciting and there’s a lot to do.E Do you agree,Christine?C1 No,I don’t agree with him. I live near Paris,but that’s because of my work.I would prefer to live in smaller town,like my home town in Brittany.Maybe becauseI like the sea.E Thank you.That’s the end of Part One of the Speaking Test.Module 55.1 Career changesP Excuse me.Could you pass me a plate?A Sure…You’re Petra Schein,aren’t you?P Yes, I am.A I thought so. You probably won’t remember me,but I came for an interview for an accountancy job with you about three years ago.P Yes,Alex,isn’t it?Belanger.A That’s right.P I seem to remember that one of your hobbies was photography.It was a real passion.A You do have a good memory!P So what happended?We offered you a job,but you went to work for our competitors–Deutsche Bank,I seem to remember.A The conditions they gave me were better, I’m sorry to say.P I can understand that.So, are you still working there?A No,I’ve given up banking altogether. I worked for Deutsche Bank for a little more than two years,but I didn’t like the job.There was too much competition among the employees,and I didn’t really like that.P Well,sometimes you have to be competitive if you want to make a progress.A I know,it wasn’t for me.P So,what do you do now?A I have become a professional photographer.P You know,that doesn’t surprise me .Are you in any particular sector?A I take portrait photos. I’ve just bought a studio,and I’m creating a libraryof photos,which I’m going to punish on my website.P You must give me your web address.A Better than that, I can give you my b usiness card…And what about you?Are you stillin human resources?P Yes ,I am.. I’ve moved to the head office,and I’m the manager there.So now I’m even busier than ever…5.2 Career changesF Hello.It’s nice to see you again.You’re looking well.B Thanks !I’m well. I’ve just come back from the Turin Book Fair.F Ah!One of your favourite events.How did it go?B Oh,the fair was quite a success.We had a lot of interest in a new series of science titles that we’ve published.And I met up with some old friends.Do you rememberNuno,from Lisbon?Yes,all in all ,it was very pleasant.And I do enjoy Italian food.F It’s delicious,isn’t it?Well then ,Berndt,has this been a good year for you?B Yes,it has.We’ve done really well in Western Europe-we’ve sold more books than ever before.And we’ve started distributing in countries in Eastern Europe aswell-for example ,in Poland and Hungary.Poland is doing very well.The demand forour books has been almost as high as in Spain and Portugal.F That’s great! I can see you’ve been very busy.B Well ,of course!You know me.F So,what’s next then? I’m sure you’ve got something new planned.B Well,we’re going to move the actual printing to Slovakia.We have a new contract with a pri nting company in Bratislava.They’re going to take over about 80 per cent of our book printing next year.It’s going to cut our costs considerably,I hope.F What a coincidence! I’ve just been to Bratislava.B Well, I’m going to be there next month. I’m going to discuss the contract withthe printers.And after that, I think I’m going to take a few day’s holiday. It’s been a very busy year.5.3 Negotiating a bank loanBM O K,well, I’ve got all the paperwork here for your loan application .Everything seems to be in order.Let’s just have a look at your business plan.Perhaps you could tell me about your ideas?JH Yes,of course.We plan to make fruit drinks,from 100 per cent fruit-no extrasugar,or additives or ‘E’ numbers.At the moment,we’ve only got a couple of flavours,strawberry and pear,but we want to expand our range to include more flavours.BM Y ou say that you’ve got some f lavours.Have you already started making and selling your drinks?JH Only on a small scale,but they’re selling really well and we can’t keep up with demand.BM Right,so why exactly do you want a loan?Are you going to expand your range orincrease you production?JH Well,both,we hope.BM And how do you plan to sell the drinks?Direct to the public?JH No,we’re going to sell through other companies.You know,in cafés,snack bars,at outlets in airports and railway stations.We’ve already had talks with the catering company that runs the ‘Travel Snack’chain.They’re going to stock our drinks intheir main outlets/BM And are you going to be able to expand quickly?JH I think so,because we’re going to keep everything simple.We plan to use the same basic plastic bottles that we’ve used until now,and we’re going to use the fruitthat is easily available locally.Our production process is very simple too.BM OK,what about your market?Who do you think is going to be your main market?JH So far most of our customers have been young people-you know,students,teenagers,people who are interested in drinking something healthy and natural .So we’re going to try to consolidate that market. I don’t think it’s a good idea to change our strategy at the moment.BM What kind of marketing have you done?JH A friend of ours has designed a great website for us,and I think we’re going to focus on the Internet for the moment.BM OK,so let’s look at these figures in more detail…Module 66.1 Flight problems1We got to the airport 30 minutes before the plane was due to take off,and we wentstraight to the check-in desk.First,the man at the desk said that the plane wasalready full because the flight was overbooked ,so we couldn’t get on.But then he changed his story.He said there were empty seats on the plane,but wewere late and the check-in desk was closed.So we missed our plane and we had to buy two tickets for another flight.You see,if the flight is overbooked,they give youa seat on a later one-but if you arrive late,you lose your money. I bet the man atthe desk was lying.2I called the airline to ask if my flight was on time ,and the man said that theremight be a delay because of the snow,But when I arrived at the airport ,there wereno flights.The woman at the information desk told me to go back to my hotel andwait.She said they were going to close the airport,and she didn’t know for how long.3I couldn’t complain about anything.The airline sent a taxi to collect me from myhotel.At the airport,they took me s traight to the desk to check my c ase in. I didn’t have to wait.Then they let me sit in the First Class Lounge,even though I didn’ｔhave a first class ticket.The woman i n the lounge said she would bring me some food from the buffet if I was hungry .Then ,when it was time to go ,they pushed mywheelchair all the way to my seat on the plane ,And during the flight,they couldn’t do enough for me.4There’s one every week.If it’s not the baggage handlers,it’s the flight attendants,or even the pilots .The last time I travelled,it was the air trafficcontrollers.Oh ,but they weren’t stopping for the whole day,just for four hours,just long enough to cause absolute chaos .The announcement said there wouldbe no cancellations that day ,only delays.But that meant that I missed my connecting flight in Frankfurt and had to fly out to Chile the following day.6.2 At the hotel1R Good afternoon.Carlton Hotel.How may I help you?G Yes,hello. I’m phoning to check if my online booking went through . I haven’t received any confirmation.R When did you make your booking?G Last Tuesday,the 14th.R Could I have your name,please?G Yes,it’ｓ Johanson.。
新编剑桥商务英语 初级 MODULE 1
J&C training – about us
author She is the _________ of several books, and she writes articles on public speaking and presentation skills. Janet is also an internationally accredited public speaker _________________, and she gives motivational talks around the world. Clients of J&C say that their courses are entertaining, professional and very practical.
Sales representatives
PA
CFO
Quality manager
1. What does your company produce? It makes electrical appliances. 2. How many people do you employ? We have 1,200 employees.
J&C training – about us
J&C is a training consultancy for personal and professional development in the workplace. It is based in Oxford and it is run by Janet Coyte. trainer Janet is an experienced teacher and ____________. She runs courses and workshops for companies and universities. As a _____________ she helps consultant business people overcome difficulties. She sometimes gives one – to –one sessions on the phone or via email.
新编剑桥商务英语初级
新编剑桥商务英语初级《新编剑桥商务英语（初级）》Module 1§1.1 Business Topic World of work商务话题篇工作领域1、world of work字面意思：工作的世界2、world of work = job description工作领域-工作介绍PartⅠ Reading：Training and workshops 培训与研讨会↓ ‖不可数 seminar一、J&C Training Company is a company providing training for other businesses. Look at the courses J&C Training offers and tick the ones that you find interesting. Compare with apartner and explain why the courses interest you.J&C培训机构是一家为其他机构提供培训的公司。
查看J&C培训机构提供的课程，并就你感兴趣的课程打“√”。
与搭档比较一下，并说说为什么对这些课程感兴趣。
1、Selling techniques 销售技巧2、Health safety in the workplace 工作场所的健康与安全3、Cross-cultural communication 跨文化交际4、How to give effective presentations 如何做好口头报告5、Business English intensive courses 如何通过互联网建立公司6、How to deal with difficult customers 如何应对挑剔的顾客7、How to set up a business through the Internet 如何通过互联网建立公司8、Public speaking 演讲 9、Team building 团队建设 10、Speed reading and memory supertraining快速阅读与记忆超能训练二、Match the job(1~4)with their definitions(A~D).将以下工作与A~D的解释连线。
新编剑桥商务英语(初级)(第三版)-词汇整理-(unit-1-12)
剑桥商务英语初级词汇1.1 Business Topic World of work （职场）词语准备business n. 工商企业；商行；商业technique n. 技巧cross-culture adj.跨文化的Internet n.因特网，国际互联网presentation n.口头报告；陈述；叙述public speaking 演说，演讲consultant n. 顾问consultancy n. 咨询公司run(courses/workshops) vt. 开办（课程/讲习班）one-to-one 一对一的motivational adj. 激发积极性的client n. 客户professional adj. 专业的，职业的involve vt. 包含；需要；使成为必要部分responsibility n. 责任；所负责的事情be responsible for sb./sth. 对某人/某事负责title n. 头衔；职称sample n. 样品；使用产品account n. 账目；账户badge n. 徽章identify vt. 发现；确定catering service 餐饮服务MD managing director的缩写，总经理，执行董事interior n. 车内产品；内部装饰memo n. 备忘录；便条，便笺electrical appliances 电器，家用电器ship vt. 运送Power Point幻灯片bonus n. 奖金catalogue n. 产品目录positive adj. 积极乐观的diary n. 记事簿1.2 Business Skills Personal and professional details（个人及职业细节）词语准备division n. 分理处，部门colleague n. 同事profile n. 传略，人物简介；概况questionnaire n. 问卷，调查表interview n. 采访；面试single adj. 单身的，未婚的musicial instrument 乐器file n. 档案，文件destination n. 目的地follow-up questions 后续问题，补充问题swap vt. 交换electronics n. 电子学；电子器件varied adj. 多变化的，各不相同的confectionary adj. 糖果的，有关甜食制造的annual adj. 每年的，年度的allocate vt. 分配，分派candidate n. 候选人criterion n. 标准，准则，（复数）criteriaInc. adj. Incorporated的缩写，股份有限的employee n. 雇员，员工values n. 价值观，准则supervise vt. 主管，监督，管理coordinate vt. 使协调marathon 马拉松赛跑finance assistant 财务助理audit vt. 审计master’s degree 硕士学位ambitious adj. 雄心勃勃的internal adj. 内部的external adj 外部的journalism n, 新闻学，新闻业chewing gum 口香糖gallery n. 画廊，美术馆format n. 形式，格式2.1 Business Topic Work in progress词语准备be in progress 在进行中，在运行中project n. 项目，工程garden vi.&vt. 种植或修整花园，从事园艺工作update vt. 更新construction n. 建筑，建筑物apart from 除了……之外minor adj. 较小的，次要的proceed vi. 进行，继续下去panorama n. 全景，全景画management team 管理团队take shape 成形ahead of schedule 提前于预定计划financial report 财务报告temp n. 临时雇员help out 帮助（某人）解决困难CEO chief executive officer的缩写，首席执行官CFO chief financial officer的缩写，财务总监give a presentation of 对……做陈述launch vt. 开始，开办，推出photocopy vt.&n. 影印，复印branch n. 分部，分店，分公司marketing manager 市场营销经理project manager 项目经理subcontractor n. 转包商period of transition 过渡期permanent job 永久性工作temporary employment agency 临时就业中介机构try out 测试，试用take maternity leave 休产假option n. 选择，可选择的办法career field 职业领域existing skills 现有的技能supervisor n. 主管，监督人temporary job 临时工作ask for a pay rise 要求涨工资meet one’s target 完成指标，完成定额sack vt. 解雇administration work 行政管理工作2.2 Business Skills Making arrangements词语准备make arrangements 做安排，做准备plant n. 工厂，车间take time off 抽出一部分时间，休假，休息finance director 财务经理confirm vt. 确定，确认reception n. 接待，接待处，招待会trade fair 交易会，展销会present vt. 介绍，引见potential client 潜在的（准）客户quality inspector 质检人员job applicant 求职者festival n. 节日self-employed adj. 自己经营的，个体的，自雇的accept an invitation 接受邀请special reception 特别招待会anniversary n. 周年纪念venue n. 会场，会议地点attendance n. 出席，出席的人数fast food restaurant 快餐店transform vt. 转换，改变，改造global business 跨国企业original adj. 最初的，原始的franchise n.&vt. 特许经销权；给……以特许feature n.&vt. 是……的特色，以……为特色French fries 炸土豆条softdrink 软饮料；汽水milkshake 奶昔，泡沫牛奶（将牛奶和冰淇淋等混合后搅打至起泡的饮料）purchase n.&vi.&vt. 买，购买词语准备spot vt. 认出，发现odd adj. 奇怪的，古怪的pyjamas n. 睡衣，宽长裤do yoga 做瑜伽make an excuse 编借口，找理由head of department 部门领导staff training 员工培训attend new product launch 出席新产品推介会sales targets 销售指标PA abbr. Personal assistant的缩写，私人助理hand in resignation 递交辞呈3.1 Business Topic Company biography词语准备Biography n. 形成，成长和衰亡的记载（或历史）；传记exclusive distributor 独家批发商open vi.&vt. 开设，开办，开张expand vi.&vt. 扩大，扩张corporation n. 公司，企业cosmetic n. （一般用复数cosmetics）化妆品inspire vt. 激发，启示，使生灵感philosophy n. 哲学revolutionary adj. 革命的raw material 原材料supplier n. 供应者，厂商ethical adj. 伦理的；道德的travel agency 旅行社contract vt. 订契约，立合同n. 契约，合同merge vi.&vt. （公司、企业等的）合并go public 上市，公开发售股票business partner 生意伙伴，商业伙伴entrepreneurial adj. 企业家的freelancer n. 自由职业者，自由撰写人millionaire 网络百万富翁（靠成立网络公司或网络营销等发家）celebrity n. 名人entrepreneur n. 企业家3.2 Business Skills Company performance词语准备performance n. 业绩，成绩；性能distribute vt. 配送，分发，分送record profit 历史最高利润organic adj. (粮食)不靠化肥生长的，施用有机肥料的ingredient n. 配料；成分nutritious adj. 有营养成分的，营养的improve one’s image 改善形象banquet n. 宴会manufacturer n. 制造业者，厂商guarantee vt. 保证，担保symbol n. 象征，符号，记号innovative adj. 创新的，革新的sport utility vehicle 运动型多用途车component n. 成分validation n. （可靠性）检测certify vt. 证明，保证application n. 应用，运用assurance n. 保证，担保；确信，断言founder n. 创始人，奠基人turnover n. 营业额dramatically adv. 戏剧地，极大地advertise vi.&vt. 做广告，登广告annual report 年终报告，年终总结share price 股票价格proactive adj. 积极的，主动的dedicated adj. 专注的，献身的unique adj. 唯一的，独特的access n. 接近（进入）的机会；接近（进入）的权利；如入口brochure n. 小册子in this respect 在这个方面，在这个细节maximum n. 最大量，最大限度，极大company value 公司价值airfare n. 飞机票价market share 市场份额supermarket chain 连锁超市financial services 金融服务insurance n. 保险credit card 信用卡personal banking services 个人银行业务market stall 市场货摊vehicle n. 交通工具，车辆take over 接收，接管retailer n. 零售商wholesaler n.批发商annual sales 年销售额carbon footprint 碳足迹（指一个人的能源意识和行为对自然界产生的影响）4.1 import and exportimport n. vi.&vt.进口export n.vi.&vt.出口competitor n.竞争对手wholesaler n. 批发商warehouse n. 仓库audio product 音响产品ban n.&vt.禁令fashion industry crisis 服装行业危机commissioner 委员spokeswoman n.女发言人huge losses 巨大损失resign n.;vi.&vt.辞职garment n.服装in favor of 支持，赞成disastrous adj.损失惨重的import control 进口控制import quotas 进口配额compromise n.妥协，折中stock exchange 证券交易所，证券交易appeal to sb. 对···有吸引力available adj.有空的，能得到的dossier 档案卷宗flat 没电的电用完的embarrassing adj.令人难堪的in-house magazine 内部杂志participant n.参加者stressful adj.有压力的，紧迫的moderator 会议主持人press the mute button 按下静音键reflect on 有损声誉，招来非议teleconference n.电话会议4.2Printer cartridges 打印机墨盒Description 种类性质描述Pass the message on to 把留言转给complaint n.投诉cancel vt.取消extension number 分机号码pharmaceuticals 医药用品budget n.预算plasma screen TV 等离子电视freight forwarder 货运商distributor n.发行人，销售商container n.集装箱production manager 生产经理，厂长5.1stock broker 股票经纪人，证券经纪人London Stock Exchange 伦敦证券交易所bank account 银行存款bankrupt adj.破产了的accommodation n.住处；膳宿get start 开始source of income 收入来源farm produce n.农产品business contact 生意场的熟人/关系make enquiries 询问human resource 人力资源HR manager 人力资源经理passion n.激情，热情competitive adj .竞争的give up sth. all together完全放弃某东西professional photographer 职业摄影师studio n.画室；工作室；演播室5.2design office 设计室printer n.打印机quotation n.报价in full colour 用彩色in black and white 用黑白色refer to 参考，查阅，查看book fair 书展a series of 一系列Italian n. 意大利人；意大利语adj意大利的，意大利语的. coincidence n.巧合，巧事move n.步骤；措施；办法removal company 搬运公司stationery 文具，信纸bank loan 银行贷款paperwork 日常文书工作loan application 贷款申请flavor n.味道，滋味，香味on a small scale 小规模café小餐馆；饮食摊；咖啡馆snack bar 快餐柜，小吃店outlet n.商店；市场；销路strawberry n.草莓pear n.梨子mango n.芒果meet demand满足需求health club 健身俱乐部5.3poster n.海报，招贴office equipment 办公设备previous adj.在先的，在前的，以前的reach the highest level 达到最高水平6.1passport n.护照pilot n.飞行员take off 起飞business/economy class 商务舱/经济舱first class 一等舱check in 办理登记手续boarding pass 登机牌flight attendant 空姐；空乘人员identity card 身份证return ticket 往返票，回程票single ticket 单程票buffet n.自助餐lounge n.候机室in-flight adj.机上的；在飞行中的confirmation email 确认信，确认函ask sb. for a refund 要求退款charge sb.向某人收费follow-up letter 追踪信件，后续信件fraud n.诈骗，欺骗credit card fraud 信用卡诈骗6.2room service （旅馆等处送餐到客人房间的）客房用餐服务air-conditioning 空调设备Internet connection 网络连接hair dyer 电吹风fitness room 健身房laundry service 干洗服务luxury n.豪华master suite 主套房junior suite 普通套房golf course 高尔夫球场broadband access 宽带接口quote vt.报价porter n.行李员laptop n.笔记本电脑express n.特快列车快递dispute n.纷争，纠纷travel agent 旅行代办人divert to 转移，转向6.3technician n.技术员，技师internal communication 内部沟通ISO International Organization for Standardization的缩写，国际标准化组织inspector n.检查员，巡视员ensure vt.保证，担保make alterations做修改7.1testimonial. n.证明书，推荐书remote control vt. 遥控，遥控装置install vt. 安装，安置adjust vt. 调整，调节，使适合personal preference 个人偏好characteristic n. 特性，特征electricity rate 电价energy conservation n. 能源的节约cell phone 手机mobile phonebe away on holiday 去度假maintenance n. 维护fax n.&vt. 传真pen drive U盘笔PDA Personal Digital Assistant 的缩写，个人数字助理scanner n. 扫描器，扫描仪laser printer n. 激光打印机client n. 顾客，主顾customeraverage family 普通家庭running cost 运营费operation costlive show 现场直播的表演estimate vi&vt 估计，估价value for money 性价比，物有所值academic reputation 学术声誉tuition fee n. 学费curriculum n. （学校的全部）课程courselecturer n. 讲课者，讲师percentage of graduates in work 毕业生就业率proximity n. 接近approximate 大约的大概的flexibility n. 弹性，机动性flexible 弹性的7.2possession n. 所有物，财产possess 拥有= ownlength n. 长，长度width n. 宽，宽度height n. 高，高度depth n. 深，深度weight n. 重量LCD monitor LCD 是Liquid Crystal Display 的缩写，液晶显示器grey metal 金属灰rental n. 租金额，租金收入euro n. 欧元provider n. 供给者，供应商technical support 技术支持monthly charge 月收费，月租billing period 付账期special offer 特价penalty n. 处罚，罚款feedback n.反馈7.3domestic market 国内市场the local press 当地媒体drawer n. 抽屉red wood （木质为红色的）红树；红树木材8.1property n. 财产asset财产，资产carry out 执行，贯彻automatically 自动地show…around… 带领某人参观···automate vi&vt. 使自动化output n. 产量demand n. 需求assembly line 生产线，流水线work at full capacity 满负荷工作，以全部力量工作buyer’s market 买方市场exceed vt. 超出loading bay 装卸平台Inventory n. 库存stock n. 库存，存货defect n. 缺点，缺陷eliminate vt. 消除，根除adopt vt. 采用，采纳；收养key features 主要特征；特色principle n. 原则；原理8.2solution n. 解决办法mechanism n. 机制petrol n. 汽油（英）diesel n. 柴油disposable cup 一次性杯子lid n. 盖子；被盖smart adj. 巧妙的；聪明的anti-virus program 防病毒软件production targets 生产指标customer service 客户服务break into 破门而入go out of business 歇业，停业be off sick with flu 得流感请病假plant manager 工厂经理，厂长meet quality standard 符合质量标准fuel n. 燃料sign a contract 签一份合同8.3reliable adj. 可靠地，可信赖的recommendation n.推荐departure time起飞时间in-flight service 机上服务joint decision 共同决定cashier n. 出纳员administrator n. 管理员，行政官branch manager 分行经理，分公司经理security guard 警卫，保安9.1norm n. 标准，规范greenhouse emission 温室气体排放hybrid n&adj. 杂交（的），混血儿（的），混种（的）hydrogen n. 氢power generator 发电机alternative n. 二者择一，可供选择的办法/事物trial version 试验品，试用品prediction n. 预测predict预测，预计public transport 公共交通solar panel 太阳能电池板joint venture 合资企业state-of-the-art technology 最先进的/最优良的技术power station发电厂withdraw vt. 撤离，退出；取款strategy n. 策略，战略strategic 战略的，策略的stabilize vi&vt.使稳定，保持···稳定stable 稳定的make an assessment 评估analysis n. 分析mutual benefit 互惠，互利foreign exchange transaction 外汇交易，外汇业务a rise in the demand 需求的增长tax rate 税率viable adj. 可行的with a view to 着眼于，以···为目的，考虑到appropriate adj. 适当的legal adj. 法律的，法定的，合法的environmental adj.周围的，环境的private property 私有财产comment n.&vi. 评论Unpredictable adj. 不可预知的With regard to 关于9.2tropical adj. 热带的hit by a hurricane 受飓风袭击sweep across 横扫structural damage 结构损坏road and rail links 公路和铁路线disrupt vt. 使中断，使陷于混乱，破坏emergency team n.紧急救援队restore vt.恢复，修复，重建subsidiary n. 子公司handle a crisis n. 处理危机on the night shift 上夜班evacuate vt. 疏散，撤出withdraw 撤退，取款deposit n&vt. 存款emergency meeting 紧急会议machinery n. （总称）机器，机械mechanism 机制cut off 切断；隔离repair work 维修工作retail sector 零售部门chaos n.混乱，混沌panic n.&vi. 惊慌，恐慌typical adj.典型的headline n. （报纸的）大字标题take a hard / close look at sth. 密切注视某事务appoint vt. 任命，委任spokesperson n.发言人，代言人，辩护士compassion n. 同情，怜悯brand image 品牌形象agenda n. 议程move on 继续food poisoning 食物中毒review n.&vt. 评论spill n.&vt. 溢出，溅出，散落，使流出main course 主菜starter 开胃小菜steak牛排lamb羊肉dessert n. 餐后甜点things go from bad to worse 情况越来越糟apologise for sth. 为某事道歉accept full responsibility 承担全部责任9.3collateral n. 担保品，抵押品；相关的bilateral 双边的under-used adj. 未充分利用的；使用不当的poverty n.贫穷，贫困poor 穷的rural area 农村地区commute vi.（乘公共汽车、火车或船）往来（于工作地点和住所之间），通勤middle management 中层管理人员10.1portfolio n.组合investment portfolio 投资组合people in jobs 在职员工innovation n. 革新，创新profitability n.收益性qualification n. 资格；资格证书expertise n.专家的意见；专业技术leadership n.领导才能brain power 智能vice versa adv. 反之亦然authoritative adj.有权威的organized adj.有条理的understanding adj.善解人意的resolve disagreement 解决分歧take responsibility for 对···负责任inspiring adj.鼓励人心的agree on 对···取得一致意见10.2conference n. 会议new venture 新企业，新项目arrange catering 安排餐饮registered 注册过的budget 预算be/go over budget 超出预算priority n. 优先处理的事，优先权network n. 人际关系网entrepreneurship n. 企业家精神strategic planning 战略规划do without 没有···也行preferential rates 优惠价，特惠价small talk 闲谈be proud of 为···感到骄傲thanks to 感谢···corporate hospitality 公司接待，商务接待politics n. 政治；政见earnings n. 所得，收入dress code 着装惯例，着装准则local specialty 地方特产recommend vt. 推荐；介绍10.3catering company 餐饮公司top quality 品质上乘corporate event 公司活动specialize in 擅长于；专政discount n. 折扣faulty adj. 有缺点的，有毛病的acknowledge vt. 答谢11.1health and safety signs 健康与安全标志first aid 急救high voltage 高电压in case of 假设，万一elevator n. 电梯commence vi&vt. 开始，着手Fire alarm call point 火警呼叫按钮assembly point 集合处hazard n. 危险，冒险的事minor injury n.轻伤procedure n.程序；手续emergency n.紧急情况，突然事件cement factory 水泥厂fire extinguisher 灭火器protective clothing 防护衣temperature n.温度consume vt.消费waste material 垃圾canteen n. 食堂sign in 签到production area 生产区production line 生产线main office building 办公主楼no-smoking zone 非吸烟区keep clean and tidy 保持干净和整洁fire exit n.安全出口，紧急出口clearly marked 清楚地标明clock in 用打卡机记录上班时间fire drill 消防训练，火灾避难训练delete vt. 删除get the sack 被解雇，被解职high-heel shoes 高跟鞋be clear of obstacles n.没有障碍物be kept clear 保持通畅tie back one’s hair 把头发向后扎起来protective mask 防护面具bend one’s knees 屈膝white coat 白大褂workplace etiquette 工作场所行为规范dos and don’ts in the workplace 工作场所行为准则deep vein thrombosis 深静脉血栓症lump n. 块（尤指小块）clot n. （血液等的）凝块symptom n.症状，征兆block the vein 阻塞血管have serious consequences 有严重后果alcohol n.酒精，酒humidity n. 湿气，潮湿，湿度surf the Internet 网上冲浪massage n.按摩have a snack 吃点心entrance lobby n. 入门的大厅，休息室lava lamp n.熔岩灯hallway n.走廊gymnastic room adj. 体操房；健身房rowing machine 划船练习架locker room 更衣室；衣物间assorted video games 各式各样的电子游戏baby grand piano 小型卧式钢琴pool table 台球台，桌球台snack room 点心室cereal n.谷类视频，谷类toffee n.太妃糖yoghurt n.酸乳酪cappuccino n.热牛奶咖啡density n.密度densely packed密集的university campus 大学校园suburban office park adj.郊区办公园区11.2slip n.&vi.滑落，滑倒get stuck 被卡住，被夹住cartridge n.墨水盒accident report form 事故报告单lose one’s balance 失去平衡hit sb. on the head 砸在头上hurt oneself badly 严重受伤a small cut 小伤口cupboard n. 橱柜，碗碟柜a member of staff 一名员工carry out the following checks 进行以下检查health and safety awareness 健康与安全意识computerize= computerize vt. 用计算机处理，使计算机化maintenance man 维修人员sort vt. 分类theme park 主题公园safety record 安全记录safety inspection 安全检查category n. 种类，类别burger bar 汉堡包柜台heart attack 心脏病发作roller coaster 过山车safety lock 保险锁pregnant adj.怀孕的Space Mission Simulator n.太空任务模拟器heart exhaustion 中暑衰竭（指轻度中暑）dehydration n.脱水choke vi&vt.窒息，哽住，使呼吸困难aquarium 水族馆dolphin n.海豚bruise n.&vi.&vt.瘀伤，擦伤，打伤，装上arm band 臂带microchip 微芯片barrier （阻碍通道的）障碍物；栅栏，屏障restriction n.限制，约束designate vt.指明，指出leaflet 传单entry ticker门票summarise=summarize vi.&vt. 概述，总结11.3cut waste 减少浪费reduce costs 削减开支work procedures 工作程序water onsumption 水消费12.1job satisfaction 工作满意度promotion n. 晋升flexible hours 弹性工作时间unemployment n.事业lottery n.彩票sponsor n. 赞助商；保证人migrant n.移民，移居者survey n.调查recruitment agency 招聘公司exploitation n. 剥削；利用positive attitude 肯定的态度PR Public Relations 的缩写，公共关系nationality n.国籍vacancy n.空缺的职位accounts department 会计部门rumour n.谣言；传说win a large export contract 订了一份大单的出口合同production capacity 生产能力luxury cruise ship 豪华游轮12.2public relations coordinator 公共关系协调员dynamic adj. 充满活力的be fluent in 能说流利的···PR strategies 公关策略product launch 产品推介会media exposure 媒体暴露covering letter 说明信，求职信degree n.学位recruitment n. 招聘text type 文本类型attachment n. 附件enclosure n.附件；封入信封之物be attentive to 专心致志于administrative adj. 管理的，行政的well-qulified adj. 有良好资格的；有很好资历的well-oraganised adj. 有良好条理的variety n. 多样性weak point 弱点follow-up n.追踪调查12.3cloze test 完形填空global market 全球市场integrate into/with 使成为一体，把···和···结合起来diversity n. 多样性label n.标签，标志play a key role 起到关键作用identity n. 身份uniqueness n. 独特性，唯一性individual n. 个体，个人legible adj. 清晰地，易读的enrolment n. 注册登记，入学due n. 应付款，应得物likely adj. 很可能的，合适的penalize vt. 处罚In the question 提到过的，讨论到的Dominate vi.&vt.支配、。
剑桥商务英语 1.2 Making contacts
6. Listen to four people starting conversations. Where are they making contact?
Conversation 1: __C___ Conversation 2: __A___ Conversation 3: __D___ Conversation 4: __B___
A. At a conference B. Over dinner C. In someone’s office D. On a training course
0 I’d like to introduce you to Marek. 1 Nice to meet you at last. 2 Do you two know each other already? 3 Would you like a coffee? 4 So have you enjoyed this morning? 5 Is this your first time at one of these events? 6 May I join you? 7 You’re a colleague of Martin Obach, aren’t you? 8 How do you know him? 9 How many children do yo have? 10 Have you always lived in Lille? 11 I know your company is looking for a partner on this Thai project.
A Yes, it is. And you? B Hello, Marek. How do you do? C Thanks. D Pleased to meet you too. E Sure. F Two. Twins. G Yes, most of my life. H Yes. Is that something you might be interested in…? I Well, we’ve spoken on the phone a few times. J Yes, it was very interesting. K That’s right. He works in our Barcelona office. L We were both at Elcotil together.
剑桥商务初级MODULE1
MODULE I.I
BUSSINESS TOPIC
6 1.1 Listen to the five workshop participants introducing
themselves. Complete the badge with the correct job title
5 Our company would like some information on teambuilding weekends. ( Yes )
MODULE I.I
BUSSINESS TOPIC
LISTENING
What does your job involve?
5 Five people from different companies are attending a J&C workshop
MODULE I.I
BUSSINESS TOPIC
1 Complete the sentences with the present simple form of the verbs in brackets.
1 What d_o_e_s__ your companyp_r_o_d_u_ce__? (produce) It _m_a_k_e_s_ electrical appliances. (make)
for each person.
J&C
TRAINING
Katherine Alessi
Marfil Solutions
_m__a_n_a_g__e_m__e_n_t__c_o_n__su__l_ta__nt
新编剑桥商务英语初级_Module1.2
Favourite destination for holidays _________________________ Reasons for learning English _____________________________
MODULE I.II
BUSSINESS SKILLS
8 With your partner, work with another pair of students. Introduce your partner to the other people in the group, using the information in exercise 7. Listen to the other presentations. Ask a follow-up question to each person. Do you like living in …?
1 Here are some phrases you can use when you greet somebody. Choose the best response (A-G) for each phrase (16). 0 Good morning. My name’s Ros Cox. A Not too bad, thanks. And you?
My boss is in Sydney.
She’s in Singapore, too.
MODULE I.II
BUSSINESS SKILLS
May I introduce myself? Ian: Hello. (1)_________________________________________________ My name’s Ian and I work in the Asia-Pacific division. Henry: (2) ___________________________________________________ Nice to meet you, Ian. My name’s Henry and this is my colleague, Sarah. Sarah: Hello, Ian. Do you work in the Sydney office? My boss is in Sydney. Iran: No, not at the moment. (3) __________________________________ But I’m based in Singapore. Henry: Look! There’s Michelle over there. She’s based somewhere in Asia. I can’t remember where exactly. (4) ________________________________ Do you know Ian: Yes, we her? are on the same project this year. She’s in Singapore, too. (5)_____________________ Henry: Ah, lucky you. She’s really beautiful –with and her. clever too. It’s a real pleasure to work Ian: Yes, I know. (6) _________________________________________ Sarah: Well, I think I’ll leave you boys to discuss … work. Henry: Oh, Sarah, you’re not jealous, are you? Sarah: No, I’m not … Michelle, how lovely it is to see you again.
剑桥商务初级MODULE1
9.2 Meetings 10.2 Organising a conference
11.2 Reporting accidents 12.2 Job applications
J&C
TRAINING
Katherine Alessi
Marfil Solutions
_m__a_n_a_g__e_m__e_n_t__c_o_n__su__l_ta__nt
J&C
TRAINING
J&C
TRAINING
Mark Jenkins
Soap Heaven
_sa__le__s_r_e_p__r_e_s_e_n_t_a_t_i_v_e_____
Health and safety in the workplace How to give effective presentations How to deal with difficult customers
Public speaking
Speed reading and memory supertraining
2 Our university department needs some IT training. Can you help? ( No )
3 I want to give a speech at my brother’s wedding. ( Yes )
4 I’d like some help with writing a novel. ( No )
I deal with employees’ problems.
新编剑桥商务英语中级1.2
• Professional politeness: Always maintain a professional and polite attitude, use appropriate titles and honorifics to demonstrate one's professional competence and respect.
• Avoid jargon and abbreviations: When writing business emails, avoid using jargon and abbreviations to avoid misunderstandings or confusion.
04 Business Case Analysis
Course arrangement
60 contact hours
Self study
Course materials
Assessment
The course is designed to provide 60 hours of face to face learning, including interactive class activities and group work
• Clear Purpose: Clearly state the purpose of the letter at the beginning of the email so that the recipient can quickly understand your needs or questions.
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Favourite destination for holidays _________________________ Reasons for learning English _____________________________
MODULE I.II
BUSSINESS SKILLS
8 With your partner, work with another pair of students. Introduce your partner to the other people in the group, using the information in exercise 7. Listen to the other presentations. Ask a follow-up question to each person. Do you like living in …?
MODULE I.II
BUSSINESS SKILLS
1.2
VOCABULARY
Personal and professional details
Meeting people
4 Complete the conversation with the sentences in the box.
It’s a real pleasure to work with her. Nice to meet you, Ian. Do you know her? May I introduce myself?
Sample: My name is Wang Min. Wang is my surname. There are three people in my family. I'm the only child. I am from Fujian. I work as a sales rep and enjoy the challenge from my job. I like climbing mountains in my spare time. Wuyi Mountain is my favorite place for holidays.
Between Acquaintances
Hello. Hi. How are you? How are you doing? How’s it going? What’s new? What’s new with you?
Usual Responses
1.How do you do! 2.Fine!Thank you，and you? 3.Every is fine! 4.I'm just great! 5.Very(quite)well，thank you! 6.Couldn't be better，thank you! 7.Not bad! 8.Can't complain! 9.Just so so. 10.Not much. / Nothing much.
MODULE I.II
BUSSINESS SKILLS
1.2
VOCABULARY
Personal and professional details
Meeting people
Guessing Game: Information about the three people in the picture on page 10 Are they colleagues or friends? Are they meeting for the first time? How old are they? Where are they?
9
Write a personal profile of your partner. Use the information from the fact file in exercise 7, but include one false sentence. Write 30-40 words. My name is … 10 Swap profiles with your partner. Read the profile about you and find the false sentence.
3 In which of the situations in exercise 1 are the people meeting for the first time?
To greet people
The
How do you do?
first time’s meeting
Nice to meet you. It’s a/an pleasure/honor to meet/know you. Pleased to meet you. It’s good to know you. I’m glad to know you. Hello, I’m honored to make your acquaintance. I’ve heard so much about you.
1 Here are some phrases you can use when you greet somebody. Choose the best response (A-G) for each phrase (1-6).
0 Good morning. My name’s Ros Cox. 1 Hello. I’m Lothar Muller. 2 Excuse me. Are you Linda Gordon? 3 Hello, Ms Leonardi. How are you? 4 Excuse me. Is your name Brown? 5 Hi, George. Nice to see you again. 6 Pleased to meet you, Mr Lehman. A Not too bad, thanks. And you? B No, I’m not. C Pleased to meet you, Ms Cox. D How do you do, Mr Muller? E Please, call me Peter. F Yes, it is. G Nice to see you too.
This year’s candidates are:
MODULE I.II
BUSSINESS SKILLS
A Ian Rogers is 40 years old. He’s based in Singapore. His responsibilities are to supervise projects and to coordinate resources. His professional background is in engineering. Ian usually goes scuba diving at weekends and he also enjoys marathon running and cooking. He runs a sports club for local children and he raises money for their training.
MODULE I.II
BUSSINESS SKILLS
READING
6
ROWAN BARKER TATE INC.
Rowan Barker Tate Inc.
Employee of the Year
Employee of the Year Award
The employee should: •make a significant contribution to company efficiency, profit, product development or staff development. •deal with professional or personal problems successfully. •be a mentor or set a positive example to others. •represent the company values of healthy living.
My boss is in Sydney.
She’s in Singapore, too.
MODULE I.II
BUSSINESS SKILLS
May I introduce myself? Ian: Hello. (1)_________________________________________________ My name’s Ian and I work in the Asia-Pacific division. Henry: (2) ___________________________________________________ Nice to meet you, Ian. My name’s Henry and this is my colleague, Sarah. Sarah: Hello, Ian. Do you work in the Sydney office? My Iran: No, not at the moment. (3) boss is in Sydney. __________________________________ But I’m based in Singapore. Henry: Look! There’s Michelle over there. She’s based somewhere in Asia. I can’t remember where exactly. (4) ________________________________ Do you know her? Ian: Yes, we are on the same project this year. She’s in Singapore, too. (5)_____________________ Henry: Ah, lucky you. She’s really beautiful –with her. It’s a real pleasure to work and clever too. Ian: Yes, I know. (6) _________________________________________ Sarah: Well, I think I’ll leave you boys to discuss … work. Henry: Oh, Sarah, you’re not jealous, are you? Sarah: No, I’m not … Michelle, how lovely it is to see you again.