民航客舱服务英语-unit 1-
民航客舱服务实用英语 Unit
Warm-up
1、What is the cabin attendant doing in the picture 2、Is the preflight check important Why 3、Before the passengers board the aircraft, what should cabin attendants check
lavatory amenities 厕所便利 设施 smoke detector 烟雾探测器 window shade 遮光帘 oven 烤箱 water heater 煮水器 boarding music 登机音乐 hand baggage 手提行李 assigned seat 指定座位 fire extinguisher 灭火器 megaphone 扩音器
seat pocket 椅袋 emergency equipment 紧急设 备 checklist 检查单 entertainment system 娱乐系 统 call button 呼唤铃 audio 音频 demonstrator kit 示范包 life jacket 救生衣 seat belt 安全带 tray table 小桌板
医学资料
• 仅供参考,用药方面谨遵医嘱
Usefyl Expressions
1、I wonder if you can help me check equipment on board. 2、Make sure all equipment is secure or in position available and serviceable. 3、I've just checked all in-flight aocuments. 4、Please help me check entertainment system. 5、I've just finished checking the demonstrator kits. 6、I'm going to check the galley. 7、I've just aranged the magazines and newspapers in good order. 8、It's time to switch on the boarding music.
《民航服务英语》最新版教学课件Unit1 Check-in at teh airport
添加相关标题文字
Task C
添加相关标题文字
Activity 2 Task B Related picture
Describe the picture with the words and expressions below .
Activity 2 (Task C)
1.托运行李 • 2. 免费行李限额 • 3.头等舱票 • 4.超重行李 • 5.一件行李 • 6.超重行李费 • 7.窗口位/过道位 • 8.传送带 • 9.放在称上 • 10.非吸烟区 • 11.网上值机 • 12. 行李牌 •
Thank you.
Annoucements
英 [ɪ'miːdɪətlɪ] 美 [ɪ'midɪətli] adv. 立即，立刻
Ladies and Gentlemen,
May I have your attention please? Passengers for flight _____ to ______who have not been checked in for this flight please goes to counter
.
Annoucements
Ladies and Gentlemen,
英 [ə'pɒlədʒaɪz] 美 [ə'pɑlədʒaɪz] vi. 道歉；辩解
英 [ɪnkən'viːnɪəns]
美
[,ɪnkən'vinɪəns]
n. 不便；麻烦
May I have your attention please?
We regret to announce that the boa CA_____from_____to______
民航服务英语 教学课件 ppt 作者 叶宁 43222 民航服务英语1
Sydney is the state capital of _________ and the most populous city in Australia. It is located on Australia’s __________ of the Tasman Sea. As of June 2010, the greater metropolitan area had a population of ________ people. Inhabitants of Sydney are called Sydneysiders.
I can： ◇talk about the procedures of booking air tickets. ◇change the date of the booked flight.
Knowledge Base Words and Phrases
book [bʊk] vt. 预订 flight [flaɪt] n. 飞行；班机 available [ə'veɪləbl]adj. 有效的;空闲的 red-eye flight ['red'aɪ flaɪt] 夜间航班 departure [dɪ'pɑːtʃə] n. 离开；出发 department [dɪ'pɑːtmənt] n. 部；系 cancel ['kæ nsl] vt. 取消；删去 arrival time [ə'raɪv(ə)l taɪm] 到达时间
民航服务英语
Unit 1 Ticket Service
Part III Announcements
Exercise Read the announcement and fill in the blanks with the given words.
民航客舱服务英语作文范文
民航客舱服务英语作文范文Chapter 1: IntroductionCivil aviation cabin service plays a crucial role in ensuring passengers' comfort and satisfaction during their flight experiences. This paper aims to explore the various aspects of cabin service in civil aviation, including its importance, challenges faced by cabin crew, and strategies to improve passenger satisfaction. By understanding the significance of cabin service, it becomes possible to enhance the overall travel experience for passengers.Chapter 2: Importance of Civil Aviation Cabin ServiceThe cabin service provided by airlines is essential for creating a positive experience for passengers. It involves ensuring safety and security, providing quality meals, offering entertainment options, and maintaining cleanliness. Cabin service is not limited to merely serving meals and drinks; it extends to making passengers feel comfortable, addressing their needs promptly, and ensuring a pleasant journey. It directly impacts customer satisfaction, loyalty, and even the reputation of the airline. Therefore, it is crucial for airlines to invest in training cabin crew and constantly upgrading their cabin services.Chapter 3: Challenges Faced by Cabin CrewCabin crew members face numerous challenges when delivering quality cabin service. Firstly, they have to deal with diverse passenger needs and preferences. Some passengers may require special assistance, while others may have dietary restrictions.Additionally, cabin crew must manage conflicts among passengers and handle emergency situations effectively. Moreover, cabin crew often work long hours, deal with jet lag, and face challenging working conditions. All these factors make the job of cabin crew demanding and require them to possess excellent interpersonal and problem-solving skills.Chapter 4: Strategies to Improve Passenger SatisfactionTo enhance passenger satisfaction, airlines can implement several strategies. Firstly, airlines should ensure that their cabin crew members receive comprehensive training to enhance their service skills. This includes training in communication, conflict resolution, and emergency response. Secondly, airlines should regularly upgrade their onboard facilities to meet passengers' expectations. For example, providing comfortable seating, modern entertainment systems, and offering a variety of high-quality meals can significantly improve the overall travel experience. Lastly, airlines should take passenger feedback seriously and make necessary improvements based on suggestions received. This will demonstrate that the airline values its passengers' opinions and strive to enhance their experience.In conclusion, civil aviation cabin service plays an integral role in ensuring passengers' comfort and satisfaction during their travel experience. By understanding the importance of cabin service, exploring the challenges faced by cabin crew, and implementing strategies to improve passenger satisfaction, airlines can elevate the overall travel experience for passengers. This will result in increased customer loyalty and positive word-of-mouth, ultimatelybenefiting the airline's reputation.Chapter 5: Training and Development for Cabin CrewComprehensive training and development play a significant role in equipping cabin crew with the necessary skills and knowledge to provide excellent cabin service. Airlines should invest in implementing training programs that cover various aspects, including safety procedures, customer service, communication skills, and conflict resolution. These training programs should be conducted regularly to keep cabin crew updated with the latest industry standards and best practices.To ensure the effectiveness of training programs, airlines can use a combination of theoretical and practical training methods. Theoretical training can be conducted in classrooms or online platforms to provide cabin crew with the necessary knowledge about emergency procedures, regulatory requirements, and passenger service. Practical training can be conducted in simulated environments, such as mock cabins or emergency evacuation drills, to enhance cabin crew's ability to handle real-life situations efficiently.Additionally, airlines should focus on developing cabin crew's interpersonal skills. Effective communication and conflict resolution skills are crucial for cabin crew to address passenger needs, manage conflicts among passengers, and handle challenging situations. Training programs can include role-playing exercises and scenarios to help cabin crew practice their communication and problem-solving skills.Chapter 6: Enhancing Onboard FacilitiesTo improve passenger satisfaction, airlines should continuously upgrade their onboard facilities. This includes investing in comfortable seating arrangements, spacious legroom, and adjustable headrests to ensure passengers have a pleasant and comfortable journey. Airlines should also provide a variety of entertainment options, such as in-flight movies, music, and games, to cater to different passenger preferences.Moreover, the quality of onboard meals is an important aspect of cabin service. Airlines should consider offering a wide range of meal options to accommodate different dietary preferences and restrictions. Collaborating with renowned chefs or partnering with local food establishments can further enhance the quality of onboard meals.Maintaining cleanliness and hygiene onboard is another crucial factor in improving passenger satisfaction. Airlines should establish rigorous cleaning protocols and ensure that cabin crew members regularly clean and disinfect the cabin. Additionally, providing amenities such as blankets, pillows, and personal hygiene products can contribute to a more pleasant journey for passengers.Chapter 7: Listening to Passenger FeedbackOne of the most effective ways to improve cabin service and enhance passenger satisfaction is to listen to their feedback. Airlines should encourage passengers to provide feedback throughvarious channels, such as online surveys, feedback forms, or social media platforms. This feedback can provide valuable insights into areas that require improvement and help airlines identify trends and patterns.Airlines should take passenger feedback seriously and use it as a basis for making necessary improvements. This can include addressing specific issues raised by passengers, implementing changes suggested by them, or introducing new services based on their preferences. Regular communication with passengers, such as through newsletters or email updates, can also help keep them engaged and informed about any enhancements or changes made to the cabin service.Chapter 8: ConclusionEnhancing cabin service in civil aviation requires a holistic approach that encompasses training and development for cabin crew, upgrading onboard facilities, and actively listening to passenger feedback. By investing in comprehensive training programs, airlines can equip cabin crew with the necessary skills and knowledge to provide excellent service. Upgrading onboard facilities, such as seating arrangements, entertainment options, and meal quality, can significantly improve passenger satisfaction. Lastly, actively listening to passenger feedback and making necessary improvements based on their suggestions will demonstrate that the airline values customer opinions and aims to provide an exceptional travel experience.By implementing these strategies, airlines can elevate the overalltravel experience for passengers, resulting in increased customer loyalty, positive word-of-mouth, and a strong reputation in the industry. Cabin service is not just about serving meals and drinks; it is about creating a comfortable and memorable experience for passengers throughout their journey.。
民航客舱服务实用英语 Unit 1
The cabin crew discuss the flight information at the preflight briefing.
The cabin crew discuss the weather condition at the preflight briefing. The purser assigns the task for the coming flight.
பைடு நூலகம்
Key words
one
two
three
➢ briefing准备会 ➢ purser乘务长 ➢ preflight briefing航前
准备会 ➢ Boeing 777波音777 ➢ aircraft type机型 ➢ flight route飞行路线 ➢ estimated flight预计
飞行时间
查 ➢ procedure程序 ➢ Airbus340空客340
Sentence Patterns
May I introduce myself? My name is...
I want to/would like to introduce myself. Let me introduce myself.
the purser of today's flight.
Let's look at today's flight route.
We are bound for Sydney.
The temperature rises to 25℃ and drops to 12℃ with breeze.
We have 8 passengers checked in first class and 84 in economy class.
民航客舱服务英语综合教程PPT unit 1 Preflight Briefing
Unit 1 Preflight Briefing
Section 1 Listening
Phrases in Listening •preflight briefing 航前准备会 •communicate information 交流信息 •reduce the risk 减少风险 •cabin crew manuals 乘务员手册 •emergency procedures 紧急程序 •aviation first aid 机上急救 •organize workload 安排工作 •safety and emergency procedures 安全和紧急程序 •individual questions 一对一问题 •potential nose gear collapse 潜在前起落架故障
have your required items: ID, passport, _m ___a__n_u__a__ls__ and introduce
themselves - their task is to organize the workload and make sure the cabin crew know their responsibilities.
company news. it is also wise to check your cabin crew manuals for a quick reminder of safety and emergency procedures and aviation first aid. 3、The senior cabin crew member( SCCM) will check with you that you
民航客舱服务实用英语 Unit 1教学提纲
Warm-up
1、What kinds of people are there in the picture? 2、What are they doing according to the picture? 3、What do they usually discuss at this meeting?
Байду номын сангаас
➢ arrival time抵达时间 ➢ cabin service客舱服务 ➢ passenger information乘
客信息 ➢ vegetarian素食者 ➢ first class头等舱 ➢ economy class经济舱 ➢ business class商务舱 ➢ initial flight首航
I'd lIke to introduce our new member. Let's begin our briefing. I'm the purser of today's flight.
Let's look at today's flight route. We are bound for Sydney. The temperature rises to 25℃ and drops to 12℃ with breeze. We have 8 passengers checked in first class and 84 in economy class. Cabin service in today's flight is drinks service with lunch service. I'll take business class with Fu; the others will be in economy class.
民航客舱服务英语教程课件
New words expressions
1. Flight attendant stewardess/steward
2. Purser
chief purser
3. Boarding card/pass
4. Rucksack
旅行用帆布背包
Do you think how to become a qualified flight attendant？
A qualified flight attendant
should be friendly, warm-
hearted, patient, helpful,
optimistic,
industrious,
intelligent, confident, courteous
and careful.
The questions met on board.
1. A passenger can’t find his seat. How would you help him? 2. A passenger wants to siቤተ መጻሕፍቲ ባይዱ together with her friend in 6A.
7. aisle seat window seat
过道座位 窗户座位
Group role-play
After watching the movie, please make up the following dialogues.
1). A man who is sitting in economy class wants to move to the first class or business class as he thinks it’s too noisy and crowed here. A flight attendant comes up to help him.
民航乘务英语UNIT1教案设计
教案首页Period 1-2Ⅰ Self-introduction:ⅡImportance and Definition of Cabin EnglishCompared with the train and bus, plane is the fastest and safest way of transportation. Approximately 3 million passengers are carried on commercial aircrafts every day and delivered safely to their final destination, so it is very important for us to get some knowledge of Cabin English. It includes what passengers should do at the airport; who are airline personnel（航空工作人员）;what CA’s should do before, in and after flight; how to deal with some difficult situations, etc.Ⅲ Lead–in 10’1 Ask the students to answer my questions: “Did you travel by air? Can you describe the experience?”2 I’ll introduce my experiences when I travelled by air twice.Ten years ago I travelled to Guizhou province with my friends. Because the train would last two days, we couldn’t bear it, so we chose to go there by air. Because it was the first time for me to travel by air, I was much interested in the flight, and everything was new to me. When the plane took off, I felt weight loss /weightlessness. Everything on the ground became smaller and dimmer gradually; at last what we could see was clouds. Clouds were flying in the sky like angels /fairies. How free they were! How clean they were! The food in the plane was delicious; the air stewardesses were rather pretty. Everything was perfect. Suddenly I felt dumpy, “What happened? Is there anything wrong with our aircraft? Will our plane crash?” I was frightened very much. After a while I was told that that was a little turbulence. Wow, only a false alarm! I released. After 45- minutes- flight, we arrived at Guiyang airport safely. That’s my first experience by air. It’s unforgettable! During this Winter Holiday, I travelled to Hainan province by air. We arrivedand left there at midnight, so I saw nothing but some flashing lights on the wings.Those were my two experiences by air. I believe you will have your own experiences in the future.General Ideas about Unit 1:Ⅳ Aims：1 to get some procedures of how to check in, how to pass through the security control, how to board an aircraft, etc.（了解如何办理登机手续、通过安全检查、登机等流程）；2、to learn the key words and expressions.Ⅴ Teaching’s important points and difficulties(教学重点与难点)：1 some key words and expressions:adept, approximately, overhead compartment, considerably, destination, detect,embarkation, emit, exceed,exile, expire, expiry date,practice, portable, quarantine,reject, suspect, turbulent,valid, air stairs, aisle seat,baggage allowance, baggage reclaim, baggage tag,conveyor belt, hand luggage, excess baggage,boarding bridge, boarding car /pass, boarding gate,Bureau de Change, business class, economic class,check in, customs control, passport control, declaration form, immigration form, departure lounge,duty-free allowance, go through customs, flight number,ground crew, health certificate, the certificate ofinoculation,terminal building, traveller’s cheque, etc.；2 to get some ideas of how to check in, how to pass through the security control, how to board the plane, etc. and more importantly, you can demonstrate the procedures by yourselves.（更重要的是能将从办理登机手续到登机的工作流程表演出来。
《民航服务英语口语教程》Unit1AnAirlineJob
World Airlines
Part Two :
Dialogue : Talking About an Airline Job
Useful Phrases Have one’s hands full Peak season Be up to one’s eyes Sounds incredible A means of
a day. Most of the passengers prefer to fly economy rather than go
first class.
Blank Fillings:
Use proper words and phrases to complete the following dialogues.
purser (in-flight manager)/ cabin attendants (airhost & airhostess / steward & stewardess)
Airline Personnel
Part One: Warming-up
Have you any experience of traveling by air? What do you know about the air travel? What sort of things will you prepare for it? Which do you prefer, traveling by air or by train/ship/bus?
民航英语unit1
VI.Ask students to read thedefinitionabout on page 14 and 15.Try to understand the meaning.
湖南石油化工职业技术学院教案首页
日期
2018/3/7
周次
1
班级
257/258
课题
Unit1Passportand Unit 2ticket service
时数
2
重点
Beable tomaster the professional words and expressionabout passport and ticket service
VI.Introduction to Chinese passport.
VII.Ask students to read the supplementary reading first, the teacher explains the key information.
Step Three: Summary
IV.Talk about whatispassport and the function of passport with students.
V.The teacher explains the meaning of passport and introduce the passportof some countries, including America/Canada/Norwegian/China
民航专业英语unit1
Section A: Speaking
Situational Dialogues
Situation: A passenger asks cabin attendant about his seat. (P=Passenger, F=Flight Attendant) F: Good morning, Miss. Welcome aboard! P: Good morning. Where can I f ind my seat? F: Could you show me your boarding pass, Miss? P: OK. Here you are. F: It’s 16A. That will be a window seat. This way, please. P: Thank you.
Section A: Speaking
Words and Phrases
seat back
upright position
refrain from
cooperation
n.
aboard
adv.
boarding pass/card
airlines
n.
座椅靠背 垂直的位置 制止，控制，忍住 合作 上船（或飞机、车） 登机牌，登记卡 航空公司
Section B: Listening
Section B: Listening
Announcements
Listen to the following announcements carefully and try to f ill in the blanks.
Announcement I Ladies and gentlemen,
Section A: Speaking
Unit-1民航服务英语
n.节约,经济
7.economy class
n.经济舱
8.business class n.商务舱
15
.
Lesson 2 Booking Tickets
Words Study:
Task② Please remember the new words as quickly as you
can! Then write down the Chinese for each word.
6. ____c_h_e_c_k_i_n_________
17
.
Lesson 2 Booking Tickets
Words Study:
Task④ Listen and fill in the missing words. 1、We are going to Beijing for a _c_o_m_p_e_t_it_io_n______on the 10th of
10 (This flight will be delayed for two hours.That is to say, it w.ill land at 11:25
Lesson 1 Telephone Cபைடு நூலகம்ll for Information
1.Is this the Qingdao Airport Inquiry Office? 请问是青岛机场的问讯处吗？
5
.
Lesson 1 Telephone Call for Information
Task③ Listen and write down the words you hear.
1、 _in_q_u_i_ry__o_ff_ic_e_________
民航客舱服务英语-unit 1-
❖ Procedure 程序，过程，步骤 airbus 340 空客
340
aircraft 飞机
❖ Pilot 飞行员
flight deck 驾驶仓
❖ Initial flight 首航
.
6
Please listen to dialogue one
❖ How to greet other? ❖ How to introduce yourself to other?
民航客舱服务实用英 语
刘霞
.
1
Main idea：
❖ New words and expressions: ❖ Dialogues: ❖ Sentence patterns: ❖ Act out:
.
2
question：
❖ What kinds of people are there in the picture?
❖ Can you tell me how many passengers are checked in first class and economy class?
❖ How about the special ❖ passix assigns the task
❖ We are bound for Sydney and the flight time is , the departure time is and the arrival time is .
.
10
Dialogue four weather condition
❖ What contents does the weather condition consist of?
❖ What are they doing according to the picture?
民航客舱服务实用英语Unit
Dialogues
The cabin crew greet each other at the pflight briefing.
The cabin crew discuss the flight route at the preflight briefing.
The cabin crew discuss the passenger information at the preflight briefing.
I'd lIke to introduce our new member. Let's begin our briefing. I'm the purser of today's flight.
Let's look at today's flight route. We are bound for Sydney. The temperature rises to 25℃ and drops to 12℃ with breeze. We have 8 passengers checked in first class and 84 in economy class. Cabin service in today's flight is drinks service with lunch service. I'll take business class with Fu; the others will be in economy class.
➢ special passenger特殊乘客 ➢ VIP重要人士 ➢ announcement广播词 ➢ cabin check客舱检查 ➢ procedure程序 ➢ Airbus340空客340 ➢ aircraft飞机 ➢ pilot飞行员 ➢ flight deck驾驶舱
民航客舱服务实用英语-Unit-1Preflight Briefing
1.英译汉 ➢Briefing purser ➢preflight briefing ➢Boeing 777 ➢aircraft type ➢flight route ➢estimated flight ➢departure time
➢arrival time ➢cabin service ➢passenger
3
Questions
1.What contents does the flight route consist of? 2.We are bound for Sydney and the flight time is _____, the departure time is______ and the arrival time is______ .
2.汉译英 ➢准备会 ➢乘务长 ➢航前准备会 ➢波音777 ➢机型 ➢飞行路线 ➢预计飞行时
间 ➢出发时间
Self-check
➢抵达时间 ➢客舱服务 ➢乘客信息 ➢素食者 ➢头等舱 ➢经济舱 ➢商务舱 ➢首航
➢特殊乘客 ➢重要人士 ➢广播词 ➢客舱检查 ➢程序 ➢空客340 ➢飞机 ➢飞行员 ➢驾驶舱
Key words
one
two
three
➢ briefing准备会 ➢ purser乘务长 ➢ preflight briefing航前准备会 ➢ Boeing 777波音777 ➢ aircraft type机型 ➢ flight route飞行路线 ➢ estimated flight预计飞行时间 ➢ departure time出发时间
民航客舱服务实用英语
Unit 1 Preflight Briefing By Zeng Hong
01 Warm-up
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
Dialogue four weather condition
❖ What contents does the weather condition consist of?
❖ It will clear up in Macao today. The temperature rises to and drops to with breeze.
8
Listen to dialogue two flight information
❖ How about the distance from Hangzhou to Hong Kong?
❖ What contents does the flight ❖ Information consist of?
9
Dialogue three flight route
❖ What contents does the flight route consist of?
❖ We are bound for Sydney and the flight time is , the departure time is and the arrival time is .
❖ How about the special ❖ passengers?
12
Dialogue six assigns the task
❖ What contents does the assigning the task consist of?
❖ I will assign the task by seniority and qualifications for the coming flight.
This is
15
Act out After Shirley’s self-introduction, senior
purser Christine is going to give some flight information and assign the task.
16
❖理论部分结束 ❖谢谢
❖ What are they doing according to the picture?
❖ What do they usually discuss at this meeting?
3
New words and expressions
Briefing 准 备 会
preflight
briefing 航 前 准 备 会
Passenger information 乘客信息 vegetarian 素食者 first class 头等仓 economy class 经济舱 business class 商 务舱 special passenger 特殊乘客 vip 重 要人士
Announcement 广播词 cabin
民航客舱服务实用英 语
刘霞
1
Main idea：
❖ New words and expressions: ❖ Dialogues: ❖ Sentence patterns: ❖ Act out:
2
question：
❖ What kinds of people are there in the picture?
purser 乘 务 长 Aircraft type
机 型 Boeing 777 波 音 time 预 计 飞
行时间 flight route 飞行线路
4
New words and expressions
Arrival time 抵达时间 舱服务
cabin service 客
Check 客舱检查
5
New words and expressions
❖ Procedure 程序，过程，步骤 airbus 340 空 客340 aircraft 飞机
❖ Pilot 飞行员 驾驶仓
flight deck
❖ Initial flight 首航
6
Please listen to dialogue one
17
❖ 作业 背单词 翻译第4页的第二题
18
❖内容到此全部结束
19
13
Sentence patterns Self –introduction May I introduce myself ? My name is I want to introduce myself. Let me introduce myself.
14
Sentence patterns Introduction others Please allow me to introduce you to. I would like you to meet.
11
Dialogue five passenger information
❖ What contents does the passenger information consist of?
❖ Can you tell me how many passengers are checked in first class and economy class?
❖ How to greet other? ❖ How to introduce yourself to other?
7
How to greet other or how to introduce yourself in English
❖ How do you do! ❖ Nice to meet you。 ❖ My name is ❖ This is