杭州某知名酒店员工手册

CONTENTS

目录

Foreword 前言

Welcome Message from General Manager 总经理欢迎辞

CHAPTER 1: RAMADA Presentation

第一章华美达品牌简介

CHAPTER 2: Ramada Hangzhou Hotel Presentation

第二章酒店简介

CHAPTER 3: General terms and conditions of employment

第三章酒店员工聘用条例

3.1Recruitment Guidelines 聘用指南

3.2Probation Period 试用期

3.3Working Hours 、Rest Days and Overtime Work

工作时间、休息日和超时工作

3.4Basic Salary 基本工资说明

3.5Time and Swipe Card 考勤卡的试用规定

3.6Attendance 考勤规定

3.7Employee Uniform 员工制服

3.8Transfer、Promotion and Demotion 调岗、晋升和降级

3.9Resign、Termination 、Dismiss 辞职、辞退、除名

3.10Renewal of Employment Contract 合同续签

3.11Exclusive Service and Entire Time 限制兼职工作之规定

3.12Change of Personal Particulars 个人情况变更说明CHAPTER 4: Employee Benefits

第四章员工福利

4.1Duty Meals 工作餐

4.2Public Holidays 法定假期

4.3Annual Leave 年假

4.4Matrimonial Leave 婚假

4.5Maternity Leave 产假

4.6Paternity Leave 生育看护假

4.7Compassionate Leave 丧假

4.8Work Injury 工伤

4.9Medical Benefits 医疗福利

4.10Hospitalization Leave 住院

4.11Prolonged Medical Leave 医疗期

4.12Leave without Pay 无薪假

4.13Year End Bonus 年终奖

4.14Training 员工培训

CHAPTER 5: Hotels Rules and Regulations

第五章员工必须遵守的各项管理规定

5.1Name Badge 员工名牌管理规定

5.2 Employee ID Card 员工通道管理规定

5.3 Employee Entrance and Exit 员工接受例行安全检查的规定

5.4 Security Vetting 员工考勤管理规定

5.5 Time Card and Daily Sheet 员工接待私人来访的规定

5.6 Personal Call 员工接打私人电话的规定

5.7 Personal Visit 员工店内吸烟的规定

5.8 Personal Call 禁止吐痰规定

5.9 Washroom 员工使用客用洗手间的规定

5.10 Use of Elevators 员工使用客用电梯的规定

5.11 Use of Parting Lot 员工使用停车场的规定

5.12 Loitering 员工不允许在店内闲逛的规定

5.13 Lost and Found Items 失物招领

5.14 Hotel Property Control 员工不允许将酒店物品带出酒店的规定

5.15 Eating/ Drinking 员工不允许在岗上饮食的管理规定

5.16 Under the Influence of Alcohol or Illegal Drugs

员工不允许醉酒或服食毒品的管理规定

5.17 Personal Papers and Mobile Phone

员工配带私人传呼机和手机的规定

5.18 Use of Hotel Computer 员工使用酒店电脑的规定

5.19 Confidentiality 员工要遵守的酒店保密制度的管理规定CHAPTER 6: Employee Responsibilities

第六章员工职责规范

6.1Uniform 员工个人工作服的保管和试用

6.2Personal Hygiene 员工个人卫生规范

6.3Personal Grooming 员工个人仪表仪容规范

6.4Posture 员工个人体态规范

6.5Attitude 员工工作态度要求

6.6Cleanliness 员工工作环境规范

6.7Punctuality 员工守时准则

6.8Efficient and prompt service 员工工作效率和服务效率的要求CHAPTER 7: Employee Facilities

第七章员工设施介绍

7.1 Employee Dining Room 员工餐厅

7.2 Employee Locker and Employee Locker Room

员工更衣柜和更衣室

7.3 Employee Notice Board 员工宣传栏

7.4 Employee Activity Area 员工活动区域

7.5 Employee Dormitory 员工宿舍

CHAPTER 8: Employee relation guide

第八章员工关系指南

8.1Hotel Publication 店刊

8.2Employee Convention 员工大会

8.3Employee Drumbeating Column 员工宣传栏

8.4Employee Suggestion Box 员工意见调查

CHAPTER 9:Rewards and Punishment system

第九章奖惩制度