速卖通邮件回复模版

缺货尺码

Hi. We are sorry that item you ordered is out of stock. Could you please change another size? Thank you for your support!

缺货颜色

We are really sorry that the product you ordered is out of stock. Could you please change another color please?

未收到货拒绝纠纷

Your goods have arrived in your country. Please contact the local post office. Thank you for your understanding.

未收到货，已到达目的国

Your product has been arrived at destination country. It will soon be sent to your hands. Please be patient.

下单未付款

Dear Friend,

We have got your order of XXXXX. But it seems that the order is still unpaid. If there is anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks!

Best Regards

Zhang

已付款订单

Dear Friend,

Your payment for item XXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!

Best Regards

Zhang

发货后

Dear Friend,

The item XXXXX you ordered has already been shipped out and the tracking number is XXXXX. The shipping status is as follows:

XXXXX

You will get it soon. Thank you for your support!

Best Regards

Zhang

询问是否收到货

Dear Friend,

According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on Aliexpress. If not, please let me know. Thanks!

Best Regards

Zhang

订单完成

Dear Friend,

Hi. I am very happy that you have received the goods. I hope that you are satisfied with the items and look forward to doing more business with you in future. Please give us a positive feedback. Thanks for your support!

Best Regards

Zhang

提醒卖家给自己评论

Dear Friend,

Thanks for your continuous support to our store, and we striving to improve ourselves in terms of service, quality, sourcing, etc.. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there is anything I can help with, don’t hesitate to tell me.

Best Regards

Zhang

收到好评后

Dear Friend,

Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we will have more chances to serve you. Thanks! Best Regards

Zhang

包装有问题

Dear Friend,

I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding.

Best Regards

Zhang