速卖通邮件回复模版

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速卖通快捷短语模板 -回复

速卖通快捷短语模板-回复
1. 感谢您选择我们的产品，您的满意是我们的追求！
2. 亲爱的买家，您好！您的订单我们已经收到，我们会尽快处理并发货。

3. 对于您提出的问题，我们会在24小时内给予回复，请您耐心等待。

4. 很抱歉听到您对我们的产品不满意，我们愿意为您办理退货或换货服务。

5. 请您在收货后及时确认并给出评价，您的反馈对我们非常重要。

6. 关于商品的详细信息，您可以参考产品描述或者联系我们获取更多帮助。

7. 如果您对订单有任何疑问，欢迎随时联系我们，我们将尽全力解答。

8. 祝您购物愉快，期待您的下次光临！
9. 请注意，由于国际运输的原因，货物可能需要一些时间才能到达，请您理解。

10. 如果您对我们的服务感到满意，希望您能推荐给您的朋友和家人。

11. 对于快递延误的情况，我们深感歉意，我们会积极与物流公司沟通解决。

12. 请确保您的收货地址和联系电话准确无误，以便我们能顺利将商品送达。

13. 如果您收到的商品有质量问题，我们承诺无条件退换货。

14. 感谢您的耐心等待，您的订单正在打包中，即将发出。

15. 我们一直致力于提供高品质的产品和优质的服务，希望能让您满意。

16. 如果您在使用产品过程中遇到任何问题，欢迎随时联系我们的客服团队。

17. 为了保护您的权益，建议您在签收包裹时检查商品是否完好。

18. 您的满意是我们前进的动力，如果您对我们的服务有任何建议，欢迎提出。

19. 谢谢您的支持和信任，我们会继续努力提升产品和服务质量。

20. 在速卖通购物，享受全球直邮，轻松购买世界各地的好物。

期待您的再次光临！。

如何回复速卖通站内信及买家留言,速卖通通用回复模版

如何回复速卖通站内信及买家留言，通用回复模版是否有过未付款订单不知如何是好的情况？或者客户投诉质量问题而自己不知如何应对的情况？汇坚电商为您精心准备了很全面的询盘的回复模板，您可以找到各种情况下对海外买家的回复办法~如果遇到无法发送的情况请检查下是不是里面有中文输入法下输入的字符！！未付款订单Dear buyer,We have got your order. But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks!Best Regards译文：我们已收到你的订单，但订单似乎未付款。

如果在价格和尺寸上有什么能帮助的，请随时与我联系。

当付款完成，我将立即备货并发货。

谢谢！提示：请根据您产品自身特点对描述内容进行修改。

已付款订单Dear $buyer,Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!Best Regards$myname译文：您的订单编号为XXXXXXXXXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。

速卖通询盘回复终审稿)

速卖通询盘回复文稿归稿存档编号：[KKUY-KKIO69-OTM243-OLUI129-G00I-FDQS58-询盘回复模板询盘是买卖家的“第一次亲密接触”，在您的商品价格和详细描述吸引了买家之后，您就需要通过优质的服务增强买家下单决心，用服务赢得订单！1、回复及时——买家发送询盘的24小时内是黄金时间；2、内容专业——清晰、简洁、完整3、格式规范——别忽略问候语，结束语等细节催促下单，库存不多Dear X,Thank you for your inquiry.Yes, we have this item in stock. How many do you wantRight now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you!Best regards,(name)回应买家砍价Dear x,Thank you for your interests in my item.I am sorry but we can’t offer you that low price you asked for. We feel that the price listed is reasonable and has beencarefully calculated and leaves me limited profit already.However, we’d like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off.Please let me know for any further questions. Thanks. Sincerely,(name)断货Dear X,We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well. You can click on the following link to check them out.…Please let me know for any further questions. Thanks.Best Regards,(Your name)因为周末导致回复不够及时,先表示歉意，因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。

速卖通物流状态跟进邮件

物流相关回复邮件1、包裹查无信息【Not found】Dear valued customer:Hello!I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK(示例单号)and I am happy to assist today.As per tracking result powered by XX物流信息网站,I'm very sorry to inform you that your item is still lack of tracking information right now.If you got a tracking result as"Not found"it's telling you that your tracking information is unavailable,it doesn't mean that we haven't been mailed your item.(Note:There may be a delay between scanning events and the availability of tracking information related to those scanning events.The tracking information may not appear online immediately. Normally it takes a few days after the item(s)have been sent for tracking details to be available from the shipping carrier.)Therefore,please hold on for a few more days and try to check your order some time later? Thanks for your business again!Have a nice day!Best regards,storeXXX2、包裹正在运输中【Transit】Dear valued customer:Hello!I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK(示例单号)and I am happy to assist today.Here is a link for you to ref your package status in transportation：这里复制物流信息网站查询完的结果链接就可以了。

速卖通卖家无耻的四套模板引导买家留好评

速卖通卖家无耻的四套模板引导买家留好评尊敬的速卖通卖家：不要再为自己的英语不好而苦恼，不是再纠结自己的店铺信誉没有升高！这里给您一些模版信，您可以在交易过程中主动引导买家确认收货及留好评。

1、模版一：刚发货后，提醒买家注意收货及收货后留好评A.如果使用的挂号运输方式，如EMS或者DHL等Dear Valued Customer,We are happy to inform you that yourpurchase hasbeen dispatched! The typicaltime of arrival is between 7 and 10 days. Ifyouritem does not arrive within 10 days,please let us know.After your item has arrived, why nottake amoment to leave positive feedbackabout our products and service? It onlytakes a moment, and it’s a great way tohelp others make purchases like yours!Thank you for your custom, and welook forwardto providing you with thebest buying experience again onAliExpress!Yours sincerely,Seller NameB.如果使用的是挂号大小包Dear Valued Customer,We are happy to inform you that yourpurchase hasbeen dispatched! The typicaltime of arrival is between 14 and 39 days.If youritem does not arrive within 39 days,please let us know.After your item has arrived, why nottake amoment to leave positive feedbackabout our products and service? It onlytakesa moment, and it’s a great way tohelp others make purchases like yours!Thank you for your custom, and welook forwardto providing you with thebest buying experience again onAliExpress!Yours sincerely,Seller Name2、模板二：若物流已妥投或者已经到达目的国，可提醒买家确认收货及留评Dear Valued Customer,Thank you for shopping on our store– we hopeyou are enjoying your purchase!Your shopping experience is veryimportant to usand our business. Wewould like to invite you to leave positivefeedback on ourproducts and service. Itonly takes a moment, and it’s a great wayto helpothers make purchases like yours!If you are unsatisfied with any aspectof ourservice, please contact us first so wecan try to resolve your problem.Thank you for your custom, and welook forwardto providing you with thebest buying experience again onAliExpress!Yours sincerely,Seller Name3、模板三：已经确认收货后，提醒买家及时留评Dear Valued Customer,Thank you for shopping on our store– we hopeyou are enjoying your purchase!Your shopping experience is veryimportant tous and our business. Wewould like to invite you to leave positivefeedback onour products and service. Itonly takes a moment, and it’s a great wayto helpothers make purchases like yours!If you are unsatisfied with any aspectof ourservice, please contact us first so wecan try to resolve your problem.Thank you for your custom, and welook forwardto providing you with thebest buying experience again onAliExpress!Yours sincerely,Seller Name4、模板四：收到评价后A：如果收到好评，一定要对买家进行答谢，有助于买家再次转化：Dear Valued Customer,Thank you for your recent positivefeedback!Your satisfaction is hugely importantto us,and keeps us motivated to try harderfor our customers!You can check out more greatproducts from ourstore:We hope we’ll see you again on ourstore soon.Yours sincerely,Seller NameB：如果收到中差评，则一定要让买家说出不满意的地方及时弥补，并且可以引导买家修改评价：Dear Valued Customer,We are sorry to see that you leftnegative or neutralfeedback relating toyour recent purchase experience from ourstore.Please contact us at any time so wecan findout why you were unhappy andresolve your problems. We hope then youcan reviseyour feedback into a positivefeedback for us!Yours sincerely,Seller Name.如果以上为您推荐的几点您都做到了，那么恭喜您，您的店铺信誉和好评率马上就会提升咯！下载之前，这些资料也许你有兴趣：。

速卖通阿里巴巴亚马逊客户英文回复模板

若是质量问题,不影响使用，刺绣问题（针对服装） Dear friend Thanks for your picutres . We are sorry that this is our quality issue, but could you please kindly help us repair at your end? We are happy to cover the cost for you. If it is workable for you, we will give you the $$$ as the compensa tion.
Best regards, walker
若是尺码大小差异 Dear friend Thanks for your pictures . We are sorry that we do not find the size differen ce through the pictures . we did inspect your item that is the same as you ordered before shipment . We are sorry that this size may not fit you properly
Looking forward to hearing from you soon. Best regards, walker
若是质量问题,不影响使用 Thanks for your picutres . We are sorry that this is our issue, In order to showing my apologie s, could we give you a good discount or send you a gift when you order next time? or could you give us a better suggesti on?

邮件模板

速卖通卖家站内信回复或邮件回复汇总询盘买家和来店铺停留超过30分钟的站内信亲爱的朋友，欢迎您光顾我的店铺，我们有什么产品是您感兴趣的吗？我们虽然是新店，但我们有自己的工厂和超过100名员工，产品的质量和店铺的服务是有保证的。

如果您有什么需要，请随时与我联系，期待您的回复。

Dear friend,Welcome you to my shop,we have what products are you interested in?Although we are new stores,but we have our own factory and more than100staff,the quality of the products and shop service is assured.If you need anything else,please feel free to contact me,looking forward to your reply 催付款的邮件亲爱的朋友谢谢您的订单。

但似乎订单仍然未支付的。

如果有什么需要我能帮助您的，比如价格、大小、颜色等,请随时与我联系。

在付款后被证实,我将处理订单和出货尽快公开。

谢谢!Dear friends,Thank you for your order.But it seems that the order had not still pay it.If there is anything I can help you,such as price,size,color etc.Please feel free to contact me.In terms of payment is confirmed after,We will deal with the order and shipment public as soon as possible.Thank you!Best Regards客人未付款邮件（针对无等级买家，客人可能不会付款）亲爱的X,我们感谢你从我们这里购买。

速卖通客户沟通模版

客户沟通邮件模版提醒买家付款：Dear customer:Thank you for your order.The item you selected is a high quality one with competitive price. You would like it.Instant payment can ensure arrangement to avoid short of stock.Thank you and awaiting your payment.买家付款后-有货Dear Valuable Customer;Thank you for choosing our products.Your item will be arranged within 24-48 hours to get courier No. And it would take another two days to online for tracking.We would check the product quality and try our best to make sure you receive it in a satisfactory condition.Thanks for your purchase again and we will update courier No. to your soon买家付款后-无货Dear Customer;Thanks for your order. However, the product you selected has been out of stock. Would you consider whether the following similar ones are also ok for you:XXXXXXXXXXXXIf you don’t need any other item, please apply for cancel the order. And please choose the reason of “buyer ordered wrong product”. In such case, your payment will be returned in 7 business days.Sorry for trouble and thanks so much for your understanding.货物发出填入物流单号后Dear Valuable Customer;Thanks for your order. The product has been arranged with care. You may trace it on the following website after two days:XXXXXXXXXXXXXKindly be noticed that international shipping would take longer time (7-30 business days for China Post, 3-7 for EMS). We sincerely hope it can arrive fast. And you can be satisfied with our products and services.As well, we would appreciate very much if you may leave us five-star appraisal and contact us first for any question, which is very important for us.We treasure your business very much and look forward to serving you again in the near future.跟催买家做出评价Dear Customer;We are glad you have received the goodsBeing a seller on ALiexpress, feedback from customers are of vital importance to us. 5-star appraisal and positive feedback will help us improve our products and service.If you have any other concern or are not so satisfied in any regard, please have no hesitation to contact us firstly. We will try our best to solve your problem.Many thanks for your time on this.收到买家正面评价后.Dear Customer；Thanks for your positive appraisal.We will strive for prociding better service and products for you in the future.Welcome your next coming.1、当买家光顾你的店铺，询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。

速卖通邮件回复技巧

速卖通邮件回复技巧邮件回复模板催促下单，库存不多Dear X,Thank you for your inquiry.Yes, we have this item in stock. How many do you want? Right now, we only have X lots of th e X color left. Since they are very popular, the product has a high risk of selling out soon. Plea se place your order as soon as possible. Thank you!Best regards,(name)回应买家砍价Dear x,Thank you for your interests in my item.I am sorry but we can’t offer you that low price you asked for. We feel that the price listed is re asonable and has been carefully calculated and leaves me limited profit already.However, we’d like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off.Please let me know for any further questions. Thanks.Sincerely,(name)断货(out of stock)Dear X,We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like themas well. You can click on the following link to c heck them out.http://www.aliexpress…Please let me know for any further questions. Thanks.Best Regards,(Your name)因为周末导致回复不够及时,先表示歉意，因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。

如何回复速卖通站内信及买家留言,速卖通通用回复模版

如何回复速卖通站内信及买家留言,速卖通通用回复模版We are glad to inform you that your order has been XXX is XXXXXXXXXXXXXXXX。

You can track your package on the website of the shipping company。

If you have any ns or concerns。

please don't hesitate to contact us。

We will do our best to help you。

Thanks for your business!XXXmyname译文：我们很高兴地通知您，您的订单已经发货，货运单号为XXXXXXXXXXXXXXXX。

您可以在物流公司的网站上跟踪包裹。

如果您有任何问题或疑虑，请随时联系我们。

我们将尽力帮您解决。

感谢您的业务！提示：请填上您的货运单号和物流公司的名称。

客户投诉质量问题Dear $buyer。

We are sorry to hear that you are not satisfied with the quality of the product。

Could you please provide us with some pictures or videos to show the problem。

We will XXX make you satisfied。

If the product is indeed defective。

XXX and will do our best to resolve the issue。

Thanks for your n.XXXmyname译文：很抱歉听到您对产品质量不满意。

您能否提供一些照片或视频来展示问题？我们将调查问题并找到解决方案，以使您满意。

如果产品确实存在缺陷，我们将根据您的选择提供更换或退款。

速卖通服务回复模板

下单已付款Dear friend,Thank you for paying for your order no. . We are preparing for your order. We will pay more attention to your order and send it asap. Any questions please feel free to contact us, we will help you within 12 hours.Thank you in advance. Have a nice day~Best Wishes~已发货的Dear friend,Thank you for your support. We had sent out your orderPlease trace it by onIt always takes 15-60 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~俄罗斯客户Dear friend,Thank you for your support. We had sent out your order no.Please trace it by onIt always takes 15-40 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive.But as you know, the China Post is very unstable to Russia, it may take 90 days to arrive.Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~俄罗斯仓Dear friend,Thank you for your support. We had sent out your order no.we have send it from our Russian warehouse.Please trace it byIt always takes 3-15days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buyingexperience again on AliExpress!Best Wishes~下单未付款的Dear friend,Thank you for your order. We checked that your order is unpaid. Do you have any requirements on the goods Any questions please feel free to contact us. we will help you within 24 hours. We will prepare for your order at once after you pay.Thank you in advance. Have a nice day~Best Wishes~Paypal account:缺货取消Hi,Would you please choose the first or second cause not by "out of stock" to cancel the orderPlease check here:We really need your great help.After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days.Nice day^^Hi dearI'm sorry that it is difficult to purchase in marketing.Would you please choose the first or second cause not by "out of stock" to cancel the orderPlease check here:We really need your great help.After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days.Nice day^^Dear friend,Thank you for your reply.Would you please choose the other cause to cancel the orderWe knew it is our fault.But please offer us the big favor.We will offer you some discount in your new order.Hope you can forgive us and change the cause.Please check here:Nice day^^Dear friends,Thank you for your order.But it seems that the order had not still pay it.If there is anything I can help you, such as price, size, color etc.Please feel free to contact me. In terms of payment is confirmed after,We will deal with the order and shipment public as soon as possible. Thank you!Best Regards2.客人未付款邮件（针对无等级买家，客人可能不会付款）亲爱的X,我们感谢你从我们这里购买。

速卖通付款问题解答模板

速卖通付款问题解答模板速卖通服务回复模板大全：1、向买家问好对于买家首次咨询，速卖通店铺客服要有一个热情、亲切的态度向他们问好。

并表示有什么问题可以及时咨询，并提供及时的解答。

模板：您好，欢迎光临本店，您可以随意挑选自己所需的产品；或者遇到什么问题，可以直接联系我们，我们将会第一时间为您解决所遇到的问题。

祝您购物愉快~2、促进买家下单一些买家如果没有及时下单并付款的话，速卖通客服就要去促进买家下单了，并让他们及时确认订单信息，从而提升店铺的转化率及销售额。

模板：感谢您的惠顾，最近店铺购买的人数比较多，避免不能购买到您喜欢的产品，建议尽快确认订单并付款；本店也会给您送出一些礼物，在下单之后即安排发货，是能让您更快收到产品的。

3、订单已发货如果订单发货了，客服可以先通知一下买家，告知他们货物已经在路上，可以通过查看速卖通订单的物流，了解货物现在在哪。

模板：您好，您的订单产品已经发出，可以通过查看订单的物流了解详细的运输详情；若收到货物，烦请您尽快签字。

若产品有疑问，可以联系我们。

4、引导买家回购如果买家收到货物，并签收之后，那么这笔订单就算完成了。

之后客服也可以去了解一下买家对商品有什么建议或反馈，最后引导他们回购。

模板：感谢您的购买，若您对产品有意见或者有什么建议的话，也可以随时向我提出，我们将会在之后的服务及产品进行调整。

若您对本次购物比较满意，欢迎再次购买，店铺会给予一定的优惠的。

5、买家没有及时下单买家下单之后没有及时付款，那么客服是要对买家进行适当的催付的。

那么建议首先问问买家是不是遇到什么问题了，无论是价格、尺寸等问题，都可以联系自己处理解决；完成付款之后，也会马上安排产品的发货。

参考模板：Dear buyer,We have got your order of XXXXXX. But it seems that the order is still unpaid. If there’s anything I can help with the price,etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as so as possible. Thanks!Best Regards,6、订单发货后买家订单发货后，客服也要回复买家一条信息，告知买家他购买的产品已经发货，运单号为XXX，货物预计在多少天内可以送到他们手上，让他们注意签收，有任何问题可以联系自己。

速卖通邮件回复模板

已经发货hi my dear friendThe goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.regards在回复买家询盘时，一般可以分为四个步骤：跟买家打招呼、进一步介绍产品、告知买家付款同时应尽快发货、结束语。

以下为相关步骤的范例：1、当买家光顾你店铺, 询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。

尽量在初步沟通时把产品元素介绍清楚，范例参考:Hello, my dear friend.Thank you for your visiting to my store, you can find the products you need from my store . If there are not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thanks again.2、鼓励买家提高定单金额和定单数量, 提醒买家尽快确认定单时可参考:Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount.3、交易进行中，通知买家去参看物流情况时，可参考：The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.4、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考：Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods.Sincerely hope you like it. I'll give you a discount, if you like to purchase another products.5、推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。

速卖通阿里巴巴亚马逊客户英文回复模板

Looking forward to hearing from you soon. Best regards, walker
若是质量问题,不影响使用 Thanks for your picutres . We are sorry that this is our issue, In order to showing my apologie s, could we give you a good discount or send you a gift when you order next time? or could you give us a better suggesti on?
In order to showing my apologie s, could we give you a good discount or send you a gift when you order next time? or could you give us a better suggesti on? walker
买家投诉有问题，首先需要买家提供证据 Dear friend We are sorry to hear that. Could you please kindly take some pictures for our evaluati on? We will double check after receivin g the pictures for you. If it is really our quality issue, the refund or new replacem ent will be availabl e for you.
We have another solution to help you solve the issue easier, if you can help us absorb the cost of $$$, we can send you a new one directly without the return that you don't need pay for the highly returnin Best regards ！ walker

速卖通快捷短语模板 -回复

速卖通快捷短语模板-回复1. 您好！我们的商品都是全新正品，有现货，支持快速发货。

2. 您好！我们提供全球直邮服务，可以快捷送达您的手中。

3. 您好！如果您有任何问题需要咨询，请随时联系我们的客服团队。

4. 您好！感谢您的关注和支持，请放心购买，我们会给您带来满意的购物体验。

5. 您好！我们提供优质的售后服务，如果您对商品不满意，可以随时联系我们进行退换货。

6. 您好！我们的商品价格实惠，品质过硬，欢迎您前来选购。

7. 您好！我们提供多种支付方式，方便您的购买。

8. 您好！我们承诺保护您的个人信息安全，绝不泄露给第三方。

9. 您好！我们的商品品种丰富，涵盖各类需求，欢迎您淘宝选购。

10. 您好！我们提供全球配送服务，无论您身在哪里，都可以享受到我们的商品。

11. 您好！我们提供购物返利政策，您购买越多，返利越高。

12. 您好！我们的商品质量有保证，如果出现质量问题，可以免费退换货。

13. 您好！如果您对商品有任何疑问，可以在商品详情页向我们提问，我们会尽快解答。

14. 您好！我们的商品价格透明，不会有任何额外费用，保证您购物无忧。

15. 您好！我们的商品均经过严格质检，确保卖的放心、买的放心。

16. 您好！感谢您的反馈，我们会不断优化商品和服务，提供更好的购物体验。

17. 您好！我们的商品售后保障期为30天，如果有任何问题，请及时联系我们。

18. 您好！我们提供专业的货运服务，确保商品在运输中的安全抵达。

19. 您好！我们会在第一时间回复您的查询，解决您的问题，为您提供最佳的购物体验。

20. 您好！我们有专门的优惠活动，敬请关注我们的店铺页面，不容错过哦！。

速卖通邮件回复模板

已经发货hi my dear frien‎dThe goods‎you need had been sent to you. It's on the way now.Pleas‎e pay atten‎t ion to the deliv‎e ry and sign as soon as possi‎b le. If you have any quest‎i ons, pleas‎e feel free to conta‎c t me.regar‎d s在回复买家‎询盘时，一般可以分‎为四个步骤‎：跟买家打招‎呼、进一步介绍‎产品、告知买家付‎款同时应尽‎快发货、结束语。

以下为相关‎步骤的范例‎：1、当买家光顾‎你店铺, 询问产品信‎息时：重点：跟买家初次‎打招呼，要亲切、自然并表示‎出你的热情‎。

尽量在初步‎沟通时把产‎品元素介绍‎清楚，范例参考:Hello‎, my dear frien‎d.Thank‎you for your visit‎i ng to my store‎, you can find the produ‎c ts you need from my store‎. If there‎are not what you need, you can tell us, and we can help you to find the sourc‎e, pleas‎e feel free to buy anyth‎i ng! Thank‎s again‎.2、鼓励买家提‎高定单金额‎和定单数量‎,提醒买家尽‎快确认定单‎时可参考:Thank‎you for your patro‎n age, if you confi‎r m the order‎as soon as possi‎b le, I will send some gifts‎. A good news: Recen‎t ly there‎are a lot of activ‎i ties‎in our store‎. If the value‎of goods‎you buy count‎to a certa‎i n amoun‎t, we will give you a satis‎f ied disco‎u nt.3、交易进行中‎，通知买家去‎参看物流情‎况时，可参考：The goods‎you need had been sent to you. It's on the way now.Pleas‎e pay atten‎t ion to the deliv‎e ry and sign as soon as possi‎b le. If you have any quest‎i ons, pleas‎e feel free to conta‎c t me.4、当完成交易‎，您表示感谢‎，并希望他下‎次能够再次‎回头时，可参考：Thank‎you for your purch‎a se, I have prepa‎r ed you some gifts‎, which‎will be sent to you along‎with the goods‎.Since‎r ely hope you like it. I'll give you a disco‎u nt, if you like to purch‎a se anoth‎e r produ‎c ts.5、推广新产品‎,采购季节期‎间根据自己‎的经验，可给买家推‎荐自己热销‎的产品。

速卖通邮件回复模版

缺货尺码Hi. We are sorry that item you ordered is out of stock. Could you please change another size? Thank you for your support!缺货颜色We are really sorry that the product you ordered is out of stock. Could you please change another color please?未收到货拒绝纠纷Your goods have arrived in your country. Please contact the local post office. Thank you for your understanding.未收到货，已到达目的国Your product has been arrived at destination country. It will soon be sent to your hands. Please be patient.下单未付款Dear Friend,We have got your order of XXXXX. But it seems that the order is still unpaid. If there is anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks!Best RegardsZhang已付款订单Dear Friend,Your payment for item XXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!Best RegardsZhang发货后Dear Friend,The item XXXXX you ordered has already been shipped out and the tracking number is XXXXX. The shipping status is as follows:XXXXXYou will get it soon. Thank you for your support!Best RegardsZhang询问是否收到货Dear Friend,According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on Aliexpress. If not, please let me know. Thanks!Best RegardsZhang订单完成Dear Friend,Hi. I am very happy that you have received the goods. I hope that you are satisfied with the items and look forward to doing more business with you in future. Please give us a positive feedback. Thanks for your support!Best RegardsZhang提醒卖家给自己评论Dear Friend,Thanks for your continuous support to our store, and we striving to improve ourselves in terms of service, quality, sourcing, etc.. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there is anything I can help with, don’t hesitate to tell me.Best RegardsZhang收到好评后Dear Friend,Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we will have more chances to serve you. Thanks! Best RegardsZhang包装有问题Dear Friend,I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding.Best RegardsZhang。