常用商务英语套句

Dynamic Business SentencesTelephone English1.Hello, ABC co. May I help you?2.Who's calling please? May I ask who’s calling, please?3.May I speak to Lisa please?4.Could I speak to Lisa on extension 234 please?5.May I speak to Lisa in Accounting, please?6.Is Lisa there, please?7.Lisa, a phone call for you.8.Nice to hear from you.9.Sorry, he is on another line. Would you like to hold?10.Sorry, he is out at the moment.11.Sorry, he is not here today.12.Sorry, he is in the meeting at the moment.13.Could anyone else help?14.How urgent is this? If she could give me a call within 24 hours, I would be appreciated.15.Not really. There is no great urgency. I will call back.16.Do you want to leave any message?17.Could I give her a message?18.Can I take any message for you?19.May I leave a message?20.We have an order in place with her and I’d like to increase the quantity we order.21.I'm ringing about a marketing meeting. I'm ringing to ask if you received our invoice.22.Would you please tell her that?23.I will let her know24.I will make a note of that.25.Just a minute, let me get a pencil26.Just a minute, let me get an order form.27.Let me check28.It's now coming up on the screen.29.This is about our order No. 123, what was the order for?30.I will ask him to give you a ring.12931.What 's the best time to call?32.What's your number? I'm on....33.Got it? Got it.34.Is that a direct line or is there any extension.35.Operator36.International call37.Dial38.In an emergency, dial 911.39.Directory40.Yellow pages, white pages41.Walking on your fingers42.Pay phone43.Mobile phone, beeper44.country code area code local code45.This is Lisa Lee of ABC Co. I’d like to speak to John Smith. I’m ringing about themarketing meeting. Could he call me as soon as possible? My number is 123456. Thanks. 46.Please call him before 5 on 123456 about the new catalogue.Negotiation1. We're very interested in purchasing (ordering) your fax machine.2. I'm sure you'll find our machines very reliable. (Excellent in quality and reasonable inprices)3. I'm definitely sure4. I don't know for sure5. We're hoping for a discount of 20%6.We can let you have a 10% discount for any order over 1,000 dz.7.I will be prepared to discuss the details with Ms. Lee.8.We like to talk to Ms. Lee with a view to renegotiating the discount on a larger order.9.I can make an exception in your case10.This is a really good bargain11.That's far too expensive. (Too much, too little)12.Let me display (demonstrate) our new products for you.13013.Only 100 $. That's very good value for money14.I admit it's expensive, but it worth15.Let's meet each other half way16.There's no comparison. This one is better in everyway.17.It takes 3 days by air (road, rail, sea)18.Can you deliver within one week?ually two weeks from receipt of order.20.We should be able to deliver them to you by Friday.21.I want a desk with a shelf for a computer.22.I’m inter ested in ordering a photocopier.23.How long will it take to reach Beijing? 3 days by rail, by air, by road, by sea.24.I’ll take them.25.The deal was not finalized yet. We need to get that finalized this week.Meeting & Discussion1. Attention, please2. Fish3. Ladies and gentlemen. Please take your places. The meeting is about to begin.4. Let's begin by saying that the timing of this campaign is just right.5. First, I'll comment on its strength and then later on one or two weakness6. We've got to find a way of reducing cost7. We've got to find a way of becoming more efficient8. We need to get an insight of it.9. I had a feeling that you have lost sight of our goal10. What’s the point?11. I would like to hear your view on this.12. I'm all ears.13. There are lessons we can learn for next year14. We are in danger of losing business as a result of poor after sale service.15. This aspect is inevitable.16. Well, both yes and no. The whole issue is very complex.17. You are asked to write a full report13118. I will write a full report on it.19. I’m digressing now.22. Let’s get down to business.23. All this is where our profits will come from.24. There’s another possibility a third possibility25. That’s more like it.26. That’s it.27. I think there are several issues that need to be taken into consideration when you’relaunching a new product.28.There are two main issues that need to be looked at.29. I have a question about ABC project.29.I’m going to get a second opinion.30.Maybe we can come up with a solution to the problem.31. That’s our main concern.31.Let me clarify that a little.32.I’ll stick to my points.Presentation Techniques(formal)1.Let me introduce myself2.The aim of my talk is3.First of all4.To start with, we need to look at ….5.I’d like to dr aw your attention to6.My second point is7.Thirdly8.Next9.In conclusion10.Thank you for your attention11.Now, if you have any questions12.(informal)13.I would like to talk about13214.Firstly15.I would like you to look at16.Secondly17.My third and final point18.I’d like to end by19.Thank you for listening so attentively20.If anyone has any questionBusiness Trip1.I’d like to book a single room with a bath for next weekend.2.Can I have a single room /double room / twin room / suite ( sweet ) for 2 Nov., please?3.Could you find out for me if it has any vacant room for tonight?4.I’d like a room on the sunny side / facing the south / overlooking the city / a harbor viewroom lake view5.I’d like to book a flight to New York6.I’d like a first class ticket to Washington7.I want to go economy / I want to travel first class.8.I’d like to reserve a sleeper to Shanghai.9.Non-stop / direct flight / connecting flight10.I’d like to reserve a table for two / four, please.11.I prefer an aisle seat to a window seat.12.Seat assignment.13.When will you leave for Shanghai?14.When will you leave Xiamen?15.What time is your flight?16.We'll see you off at the airport.17.We'll pick you up.18.flight attendant seat belt in case19.Carry on / hand luggage / weight allowance / luggage claim20.boarding card / Check in / gate / terminal21.business class / economical class / first class22.I am still suffering from jet lag (飞行时差综合症)133Office English1.We have a special identity card for all staff to put on their clothes.2.Have you any idea when the visitors will arrive?3.They are due to be here at 3.4.They will be here in 15 minutes.5.Here is the key to the filing cabinet6.I don't get on with my boss.7.He always finds fault with everything I do.8.Business is business. You are my friend, but business is business.9.We need a large room for exhibition and three rooms for meeting. Can you do that/10.Our meeting room can take 40 people.11.Do you have the usual conference equipment?12.We have overhead projectors and video recorder. We also have a large white board13.Arrange the meeting room in theater style ( boardroom style )14.Can you cover for me?15.Can you take care of my phone calls?16.This paper needs filling out.17.Can I get you anything to drink?18.I’ll be right back.19.Can you give me a minute?20.Could you do me a favor? Could you give me a hand?21.This is killing me! Mary, Could you help me with this real quick? What’s up?22.I realize that you have a lot going on this week.23.Did you hear about John retiring? / Did you hear that the 2 o’clock meeting was canceled?No, who told you? I got an E-mail. Thanks for letting me know.24.Hey, Bob, what’s new with you? What’s up?25.How did you do on your project?26.I am wrapping up.27.If we pool our ideas, we may make it a really good plan.28.Are you going to come with us for swimming today? Sounds great, count me in .29.When should we schedule the meeting?30.I wanted to know the status of the marketing project. I’m afraid it is on hold at the moment.Why? We got a rush order that is using up all of the staff.13431.Where do you want to go for lunch? –It’s up to you. I have no preference today.32.work it out 找出解决方法We are ( way ) behind the schedule. We have to work overtime.We can work it out with personnel.33.I cannot wait to win the lottery tonight. Well, I wouldn’t count on it.34.I have 10 vacation days left. I would like to take a vacation day tomorrow.35.keep me posted 随时告诉我最新消息Keep me posted on the stock price this week. I’llkeep you posted.36.What’s the latest on …… 进展得如何What’s the latest on your project? We are in thefinal stage. It’s almost done. It’s on hold.Talking about your work and saying what you do1.I am a2.I work for.......as a ........3.I report to4.I am in charge of5.I am responsible for6.Michael looks after Production7.Emma works under Amy8.Jane works with Sam.9.I start / begin / finish work at10.I have a break at / I have lunch at11.I leave the office at12.paper work / send fax / write report / type up minutes / take minutes at board meeting /Sort out documents13.He works his way up. (他一再被升迁，扶摇直上)135Describe a company1. Our company is an American co./ joint venture / private co./ state owned co.2. Our co. is in the airline / tourism / insurance / banking / advertising / hotel / restaurantbusiness3. Our headquarters is in Beijing4. Most of our products are for Chinese market.5. We have a large market in Japan.6. We are in7. We specialize in8. We produce9. We export10. in the line of, in the field of11. How are sales going in your company?12. Sales are going up slowly (rapidly)13. Sales are going down rapidly (slowly)14. Sales are holding steady.15. Sales are about the same as last year.16. Sales are $1m up (down) on last year.17. We have had a good year for sales.18.We start the year very well.pany profile: ACI is based in Sweden. Its main activity is exporting paper and its mainmarkets are France and Italy. The company has 567 employees in 18 offices in 13 countries.The turnover last year was $87.5 million with profits of $7.9million. The value of the company is $365 million.Socializing ( getting information)1.Where are you from?2.Where do you live? Xiamen , at the moment.3.Where do you know Lisa from?We worked together. We went to part time class together. He is a friend of my brother.4.I am from5.I come from1366.This is my card, nice to meet you7.This is8.I'd like you to meet.....9.Have we met? I’m10.Do you know……?11.Let me introduce12.My name is Lisa Lee. I’m here to see …….13.I’m ……., I’ve arranged to see……….14.What does he do?15.What do you do?16.What's your position?17.Where does he work/18.Who do you work for?19.What's your telephone number?20.What's your address?21.Could I have your name, please?22.Could you give me your name?23.Could you spell that?24.Could you give me your address?25.Could you give me your phone number?26.Where do you live?27.Do you like Xiamen?28.Can you tell me29.Would you mind telling me30.I'd like to know whether31.I wonder if you could32.Do you know33.Have you any idea34.(interview) Is it possible to say what the salary is?137Frequencyadverbs: always / often / normally / occasionally / sometimes / never / hardly / rarely1.100% always2.80% usually3.70% often4.60% quite often5.50% sometimes6.35% occasionally7.20% rarely, seldom8.10% hardly9.0% neververy good, good, quite good, fairly goodInvitationFormal ways of inviting / accepting1.I’d like to invite you to dinner tomorrow.2.I was wondering if you would like to join us for ……..3.May I invite you to a concert tomorrow ?4.Thank you. That would be very nice.5.I’d love to come. Thanks for inviting me.6.That’s very kind of you. I’d lik e that.7.Thank you very much, but unfortunately I won’t be able to make it.8.I’d really love to , but …….Informal ways1.How about going to a concert tonight?2.Let’s go to movies tonight.3.That’s a good idea.4.Thanks. But I can’t make it then.5.What a pity, I have to finish my report tonight.6.What do you think about going to movies tonight?138Making appointments1. How about going movies tonight?2. I'd like to meet you this Sunday3. Could you rearrange / postpone the meeting?4. Could you bring the meeting forward to5. Could you move the meeting from Monday to Tuesday?6. Are you free tonight?7. Is it convenient for you to meet on Thursday 10 am?8. Any time in the morning will be convenient for me.9. What time shall we meet?10. Let's say 2:30.11. How about 3:0012. Well, let's meet at 3:00 then.13. Could you give me an alternative date?14. Would next Monday be all right?15. The following day would be better.16. Guangzhou fair starts on the second of Oct. and finishes on the sixth..17. Guangzhou fair is in October, from the second to the sixth.18. Can you give me a minute?19. There's much more to be done. Get busy.20. What time is he expecting you?21. Same time, same place.22.I can’t make it on Friday, I’m tied up on day then.23.When can we meet?24.Could we make it another time?25.I’m sorry, but I have to cancel our appointment because26. Well, I’m sorry, Mr. Lee, but he doesn’t have any openings in the morning.（没空）Could I possibly make it in the afternoon. Say, three o’clock.27. Let’s draw up an agenda for our discussions, then.139Appearance1.The new manager ‘s got short hair and she’s carrying a bag.2.Is the new manager with long hair and glasses carrying a brief case?3.He’s got a moustache4.He looks quite young and he’s always smiling.5.He’s changed a lot. He never had a beard before. And he doesn’t wear glasses now.6.He looks quite handsome.7. A middle-aged man wearing a dark suit, track suits carrying a brief case.8.in his late fifties, in his early twenties, tall / short, slim / well – shaped, wearing glasses,with shoulder length straight hair / curly hair / blond hair / dyed hair9.flat nose / Greek nose / hawk nose10.blue eyes / deep eyes / dark eyes11.oval face / round face /square face / long face.12.She has everything, brain, taste, class and sexy.Giving directions1.Keep straight on down the road until you reach a crossroad2.Keep on3.You can’t miss it4.Take the first turning right5.It’s on the floor above Mr. Low’s office, but it’s one floor below Mr. Lee’s office. It’sbetween them.6.Go down this corridor to the end.7.Head west8.Take the road to the airport9.It’s at the corner on your right10.Keep straight on at the roundabout in front.11.It’s the first door on the left.12.Excuse me, sir, can you help me out? I’m trying to find ….13.Excuse me, ma’am, how to get to14.Hey, where’s the ……15.Sorry, I’m a stranger myself14016.Simply follow the signs.17.Let me show you around the factory18.This way, please.19.Let me take you there.20.Here we are at the show room.Comparison1. It’s as powerful as the VW2. Not as good as Sales in Xiamen are not as good as sales in Shanghai.3. We hope about the same number of people will attend our presentation in the City Hall.4.It’s 600 meters as well.5.basically the samepletely different7. A entered the market earlier (later) than B8. A have been in the market the longest.9. B have a bigger ( smaller ) market share.10. A is more profitable.11. B is more reliable.12.exceed / surpass / ahead of / be left behind13.much higher / far higher14. A has more than half of the market share15. A and B have equal share of the market for this product.To check1. I’m sorry, what did you say?2. I’m sorry, did you say 6 or 7?3. I’m sorry, could you speak up a little?4. Is that correct?5. Could you speak a little more slowly?1416. Could you say that again?7. I’m afraid I didn’t catch you.8.Could you go over that again?9.Have I made myself clear?10.Do you see what I mean?11.Is that clear?12.Are you with me?13.OK so far?14.Got it? Got it.Interpreting graphs1.This diagram shows the sales volume of last year.2.The chart indicates the market share.3.The graph composed of three lines, one for …., one for ….4.The blue line in the graph stands for5.The red line in the graph represents6.To increase7.To rise8.To go up9.To decrease10.To decline11.To fall12.To drop13.To level off14.To reach a peak15.To pick up16.To remain constant17.stand at / fluctuate / bottom out recover / dip / level off18.We’ve had a good year for sales.19.We have a difficult year for sales.20.We start the year very well21.We finish the year very well14222.Sales are going up rapidly / slightly / dramatically / slowly / gradually / considerably23.Sales are holding steady24.Sales are about the same as last year25.Sales are 1 million up on last year.26.Sales are 1 million down on last year.27.The general trend / downward trend / upward trend28.flat ( horizontal ) axis represents Month while upright ( vertical ) axis stands for currency29.In this month, total expenditure showed a fall , while spending on advertisingdemonstrated the opposite trend.30.Despite a decline in advertising costs, expenditure as a whole rose.143。