凤凰职教第三册综合拓展第三单元作文参考答案
合集下载
相关主题
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
What Does a Front Desk Agent Do
Reception service at a hotel is very important to the success of customer’s check-in. The receptionist should do the following things when receiving a guest.
Firstly, greet the guest with a smile. Ask the guest to provide some personal information, such as his/her name, address, the number and type of the rooms needed, length of stay, as well as the payment method.
Secondly, inquire customer’s needs and try the best to satisfy their requirements. Thirdly, ask the customer to fill out the registration form and give the key to them. Last but not the least, express your good wish to the customer and help direct them to the room.