关于对顾客的英语道歉信范文5篇

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给客户的英文道歉信

给客户的英文道歉信关于给客户的英文道歉信范文推荐给客户道歉信范文you had an appointment with your friend last friday. unfortunately, you did not keep the appointment because your mother fell ill at that time. write a letter to your friend to:1.apologize for not attending the appointment as planned,2.explain why you could not meet him/her that day,3.make suggestion for another appointment next time.dear linda,称呼：写给关系亲密的个人i am excessively sorry to say that i had failed to keep the appointment that we made last friday.now, i am writing you this letter of apology to show my deep regret.please accept my sincere apology. i hope you will understand me and excuse me for my failure to turn up.第一句是本段的中心句，直接道出道歉的原因。

(积累：i am excessively sorry to do …; fail to do …; make an appointment)第二句展开道歉，真诚的表达自己的歉意。

(积累： letter of apology)第三、四句表达自己希望对方接受歉意。

致客户道歉信英文

致客户道歉信英文致客户道歉信英文致客户道歉信英文【1】Dear customer,We are indeed very sorry that I sold you a camera which had something wrong.We feel awful about it.We sincerely hope you can understand us situation and accept us apology.We would appreciate your allowing us to change a brand new camera for you. Once again, We apologize for any inconvenience caused.Sincerely yours,致客户道歉信英文【2】Dear Customer,I would like to apologize for the delay in delivering your order.I have looked into the matter and found that it resulted froma problem in our distribution department.We have now resolved this problem and your order has been shipped out today by express delivery at no extra cost to you.You should receive them in 2 days. Please accept our sincere apologies for any inconvenience we have caused you and your customers.Yours sincerely,XXX致客户道歉信英文【3】Excuse me for my long delaying in returning to you your “Robinson Crusoe” which I read through with great interest.I had finished reading the book and was about to return it when my cousin came to see me.Never having seen the book,She was so interested in it that I had to retain it longer.However,I hope that in view of the additional delight thus afforded by your book,you will overlook my negligence in not returning it sooner.Thanking you again for the loan.Sincerely yours,。

关于对顾客的英语道歉信范文5篇

关于对顾客的英语道歉信范文5篇----WORD文档，下载后可编辑修改----下面是作者为各位家长学生收集整理的作文（日记、观后感等）范本，欢迎借鉴参考阅读，您的努力学习和创新是为了更美好的未来，欢迎下载！关于对顾客的英语道歉信范文篇一Dear XXXI am sorry for the late contract. I already mail it to your company but the EMS (Enhanced Message Service) said it would take three mouths to get to XXX(国家名). I would track the package. If there is any question, feel free to contact us.XXXMM/DD/YY关于对顾客的英语道歉信范文篇二Dear XX,Good day to you! We checked with EMS, they told us generally need taking three months to post documents to your adress. So we are apologized to you for contract being late to your company, but we will push EMS to send it to you as soon as possible, and update informations to you once available. Pls don't hesitate to contact with us if you have any doubt, tks.Best regards.Yours,***关于对顾客的英语道歉信范文篇三March 20, 2011Dear Mr. **,I feel so sorry that my manager would be unable to perform your agreement of meeting on Friday. Please forgive us for he have got somethingurgent to Beijing.My manager also feels guilty for it and suggests If you would give us a chance, we hope to put off the meeting in next Monday.I must genuinely make an apology to you for my failure of keeping my promise again.Yours,关于对顾客的英语道歉信范文篇四Dear Mr. ShuI would like to thank you for choosing the China World Hotel for your recently stay.On behalf of management and staff, please accept my sincere apologies for the failed to extend your Golden Circle benefits of the King Size bed, golden circle appropriate floor and newspaper. during your stay with us on 01- 08th Nov.As our valued guest, your comments and feedback are of utmost importance to us. Mr. Shu, should you choose to return to our hotel, please let me know and I will ensure that your stay will restore you confidence in the quality service upon which the Golden Circle stands.My apologize once again and thank you for taking time to bring this matter to our attention.We are looking forward to welcome you back to hotel again if you would like to give us chance to correct our mistake.Should you have any inquiries, please feel free to contact me.Kind and best regards.Alfred Zhuang关于对顾客的英语道歉信范文篇五Dear Sir or Madam:The Management of China World Hotel wish to extend its sincerest apologies for the inconvenience you were caused as we were unable top accommodate you on your arrival. This is not the normal manner in whichwe handle our guests reservation and we regret any undue inconvenience you were caused as result.We hope you found the accommodation at Beijing international hotel on August 19 to be satisfactory. We regret that owing to your schedule of this visit, you were unable to return to our hotel on the next day. Kindly rest assured that we will endeavor to ensure that your future visit to us will be comfortable one.Thank you for your kind understanding and we look forward to the opportunity to redeem ourselves y welcoming you back to China World Hotel soon.With renewed apologies.Yours Sincerely。

关于对顾客的英语道歉信范文格式

关于对顾客的英语道歉信范文格式关于对顾客的英语道歉信范文格式篇一Ｄear ＸＸＸＩ am sorry for the late contract. Ｉ already mail it to your company but the ＥＭＳ(Ｅnhanced Ｍessage Ｓervice) said it would take three mouths to get to ＸＸＸ(国家名). Ｉwould track the package. Ｉf there is any question, feel free to contact us.ＸＸＸＭＭ/ＤＤ/ＹＹ关于对顾客的英语道歉信范文格式篇二Ｄear ＸＸ,Ｇood day to you! Ｗe checked with ＥＭＳ, they told us generally need taking three months to post documents to your adress. Ｓo we are apologized to you for contract being late to your company, but we will push ＥＭＳ to send it to you as soon as possible, and update informations to you once available. Ｐls dont hesitate to contact with us if you have any doubt, tks.Ｂest regards.Ｙours,***关于对顾客的英语道歉信范文格式篇三Ｍarch 20, 20XXＤear Ｍr. **,Ｉfeel so sorry that my manager would be unable to perform your agreement of meeting on Ｆriday. Ｐlease forgive us for he have got something urgent to Ｂeijing.Ｍy manager also feels guilty for it and suggests Ｉf you would give us a chance, we hope to put off the meeting in next Ｍonday. Ｉmust genuinely make an apology to you for my failure of keeping my promise again.Ｙours,***。

书面道歉信英文

书面道歉信英文书面抱歉信英文(1)Dear,书面抱歉信英文(3)Dear Bob,pleae let me know which olution you prefer at yourearliet convenience.I really hope you will accept my incere apology.Faithfully your,Li ming书面抱歉信格式书面抱歉信格式致歉信的格式：抱歉信是因工作失误，引进对方的不快，以表示陪礼抱歉，消除曲解，增进友谊和信赖的信函。

格式：1、称谓。

2、正文：诚恳说明造成对方不快的原因;表示歉意，请予以理解、见谅。

3、署名、日期。

【范文1】尊敬的顾客：您好，我首先向您表示最衷心的感谢，感谢您购置我公司的产品!并对您遇到的问题致以最诚挚的歉意!关于山核桃产地不是临安这个问题，我公司在此向您保证：本公司的山核桃全部产于临安，并有相关的文件证书，可以向您提供复印件!如果您还是坚持自己的意见，那么请您将山核桃寄回我们公司，待公司查收后会在三个工作日内将货款退还给您!以上给您带来的不便请您谅解，我们公司真诚期待您的下次光临!20某某某某公司20某某年月日【范文2】亲爱的妈妈：女儿首先真诚地给您说声对不起!今年五一期间，我三番五次地惹您生气，过后我很懊悔，一直想向您抱歉，可就是说不出口。

在此，请接受女儿迟来的抱歉吧!妈妈，我错了，对不起，惹您生气了。

您放心，我以后再也不惹您生气了，我要做个懂事、乖巧的好女儿!女儿以前也经常惹您生气，辜负您对女儿的一片希望，但女儿以后一定好好学习，乖乖听话，不淘气，不跟妈妈赌气做一个孝顺，听话的孩子。

最后，再次向妈妈说声对不起，妈妈，女儿永远爱您!祝妈妈，身体健康，常年百岁!您不懂事的女儿：某某某20某某年某某月某某日【范文3】尊敬的公司领导：您好!怀着深深的歉意向您递交我的书面致歉信。

十分抱歉让您在百忙之中还要处理我的事情!不予可以重新修改，我见此情况，为了挽留客户就催促吴同事尽快按照客户要求重新修订。

关于对顾客的英语道歉信范文5篇

关于对顾客的英语道歉信范文5篇一封好的道歉信能帮助企业在危机时刻挽回声誉，赢得信任。

你了解对顾客的英语道歉信该怎么写吗?下面小编为大家带来一些关于对顾客的英语道歉信范文，希望对你有所帮助!↓↓↓点击获取“英语书信”↓↓↓英语书信格式及范文英语道歉信怎么写一封正式英文道歉信英语话题作文10篇关于对顾客的英语道歉信范文篇一Dear ____,I am sorry for the late contract. I already mail it to your company but the EMS (Enhanced Message Service) said it would take three mouths to get to ____(国家名). I would track the package. If there is any question, feel free to contact us.Yours sincerely,____关于对顾客的英语道歉信范文篇二Dear ____,Good day to you! We checked with EMS, they told us generally need taking three months to post documents to your adress. So we are apologized to you for contract being late to your company, but we will push EMS to send it to you as soon as possible, and update informations to you once available. Pls don't hesitate to contact with us if you have any doubt, tks.Best regards.Yours,____关于对顾客的英语道歉信范文篇三March 20, 20__Dear Mr. __,I feel so sorry that my manager would be unable to perform your agreement of meeting on Friday. Please forgive us for he have got something urgent to Beijing.My manager also feels guilty for it and suggests If you would give us a chance, we hope to put off the meeting in next Monday. I must genuinely make an apology to you for my failure of keeping my promise again.Yours,____关于对顾客的英语道歉信范文篇四Dear Mr. ShuI would like to thank you for choosing the China World Hotel for your recently stay.On behalf of management and staff, please accept my sincere apologies for the failed to extend your Golden Circle benefits of the King Size bed, golden circle appropriate floor and newspaper. during your stay with us on 01- 08th Nov.As our valued guest, your comments and feedback are of utmost importance to us. Mr. Shu, should you choose to return to our hotel, please let me know and I will ensure that your stay will restore you confidence in the quality service upon which the Golden Circle stands.My apologize once again and thank you for taking time to bring this matter to our attention.We are looking forward to welcome you back to hotel again if you would like to give us chance to correct our mistake.Should you have any inquiries, please feel free to contact me.Kind and best regards.Alfred Zhuang关于对顾客的英语道歉信范文篇五Dear Sir or Madam:The Management of China World Hotel wish to extend its sincerest apologies for the inconvenience you were caused as we were unable top accommodate you on your arrival. This is not the normal manner in which we handle our guests reservation and we regret any undue inconvenience you were caused as result.We hope you found the accommodation at Beijing international hotel on August 19 to be satisfactory. We regret that owing to your schedule of this visit, you were unable to return to our hotel on the next day. Kindly rest assured that we will endeavor to ensure that your future visit to us will be comfortable one.Thank you for your kind understanding and we look forward to the opportunity to redeem ourselves y welcoming you back to China World Hotel soon.With renewed apologies.Yours Sincerely____关于对顾客的英语道歉信范文。

给顾客的英文道歉信

给顾客的英文道歉信【篇一：给客户的英文道歉信】篇一：英文致歉信_范文道歉信 letter of apology我们在工作或生活中，有时难免会犯一些错误，写封致歉信就显得很有必要。

道歉信通常包括以下内容：表示歉意；道歉的原由；出现差错的原因；提出弥补措施；请求原谅。

写道歉信的语言要诚挚，解释的理由要真实，不要显出丝毫的虚情假意。

好的道歉信不仅会取得对方的谅解，还会增进彼此的感情。

写作三步走：表示歉意-说明具体原因、提出补救办法-再次致歉、希望得到理解tips:在写作过程中，尽可能提供比较合理的理由。

如果违反生活常识将导致扣分。

在解释完原因后，尽量提供一个合适的补救办法，使行文更加完满。

订阅收藏《考研英语写作范文100篇》系列文章（1）directions:you should write about 100 words on answer sheet 2.do not sign your own name at the end of the letter. use li ming instead. do not write the address.范文：dear anne,please allow me to say sorry again.regards,li ming译文：亲爱的安：感谢你邀请我于明日晚上与你和你的家人共进午餐。

可是，我非常遗憾地告诉你我无法赴约，因为我将忙于准备后天的一门重要考试。

错过了这么一个欢乐的聚会我深感遗憾，我希望你们能度过一个愉快的时光。

对了，在我考试后我们可以见一面么？如果可以的话请随时给我打电话，我非常期待能和你愉快地聊天。

请允许我再一次致歉。

您真诚的，李明occupy: v. 占用，占get-together: n. 聚会，联欢会hesitate: v. 犹豫，踌躇drop sb. a line: 给某人打一个电话preferable: adj. 更好的，更可取的long for sth: 渴望万能句型：thank you for your invitation to dinner at your home tomorrow evening. unfortunately, it is much to my regret that i cannot...i feel terribly sorry for missing the chance of...is it possible for you and me to have a private meeting afterwards?if so, please dont hesitate to drop me a call about your preferable date. please allow me to say sorry again.（2）directions:you failed to finish an important task assigned by your professor because of a severe illness. write a letter to your professor tp express your apology, explain your reason, and suggest a solution to make up the loss.you should write about 100 words on answer sheet 2.do not sign your own name at the end of the letter. use li ming instead. do not write the address.范文：dear prof. patent,i would be very much obliged if you could grant me another week for the task, as my health is turning better.hope you can understand my situation and accept my apology. yours faithfully,li ming译文：尊敬的patent教授：我非常遗憾地告知您我没有完成您上周布置的读书报告，因为几天前我突然生病了。

客人道歉信英语

客人道歉信英语客人道歉信英语篇一March20,20xxDearMr.**,Ifeelsosorrythatmymanageriseagain.Yours,***客人道歉信英语篇二DearXX,Gooddaytoyou!panybuttheEMS(EnhancedMessageService)saiditwoul dtakethreemouthstogettoXXX(国家名).Iwouldtrackthepackage.Ifthereisanyquestion,feelfreetocontact us.XXXMM/DD/YY精选阅读酒店给客人道歉信酒店给客人道歉信篇一尊敬的宾客：欢迎您光临本酒店，酒店对此表示十分的感谢。

由于酒店新近开业，在各项服务及装修中有不足之处望您多给予谅解，由此对您带来不便，向您表示最诚挚的歉意。

您给予我们的意见：我们深谙以客为尊的品牌理念，也正是您的评论，让我们看到了服务质量上的疏漏，再次谢谢您的意见，我们也会在将来的管理培训中提高并加强相应的业务流程。

衷心期待着您的再次莅临。

祝您及家人：身体健康万事如意xxxxx年x月x日酒店给客人道歉信篇二尊敬的客人：您入住本酒店，本酒店对此表示十分的感谢。

由于本酒店进行维护施工，在9：00-12：00和14：00-18：00两个时段会有小量噪音，由此对您带来了不便，表示歉意。

希望您能配合我们和谅解我们。

再一次向您表示最诚挚的歉意。

xxxxx年x月x日酒店给客人道歉信篇三尊敬的**先生小姐您本月*日在我酒店就餐，本店对此表示十分的感谢，由于本酒店工作的**给您带来了不便，表示歉意，我们会认真的检讨，并对您提出的要求予以开会研究，我们会在第一时间给您一个满意的答复，也希望您能配合我们和谅解我们。

再一次向您表示最诚挚的歉意。

xxxxx年x月x日给客人道歉信范文给客人道歉信范文1尊敬的上海XX的会员朋友：您好!XX集团自20xx年入驻上海以来，一直得到广大会员朋友们的厚爱。

给客户的道歉信英文5篇

给客户的道歉信英文给客户的道歉信英文精选5篇（一）Subject: Apology Letter to Our Valued CustomerDear [Customer's Name],We would like to extend our sincerest apologies for the inconvenience caused during your recent experience with our company. We understand that you were not completely satisfied with the product/service you received, and we want to assure you that we are committed to providing the best possible customer experience.Please know that we take your feedback seriously and are working to address the issues you have brought to our attention. Your satisfaction is our top priority, and we appreciate your business and continued support.If there is anything else we can do to rectify the situation or improve your experience, please do not hesitate to reach out to us. We value your feedback and look forward to the opportunity to make things right.Once again, we apologize for any inconvenience this may have caused and thank you for your understanding and continued support.Sincerely,[Your Name][Your Title][Company Name]给客户的道歉信英文精选5篇（二）尊敬的客户，我们诚挚地向您道歉，对于给您带来的不便和困扰我们深感抱歉。

给顾客的道歉信英文3篇

给顾客的道歉信英文给顾客的道歉信英文精选3篇（一）Subject: Apology Letter to CustomerDear [Customer's Name],I am writing to express my sincere apologies for the inconvenience or dissatisfaction that you experienced during your recent interaction with our company. We take your feedback seriously and we are committed to ensuring that our customers have a positive experience with our products/services.We understand that you may have had a less than satisfactory experience and I want to assure you that we are working to address the issues and prevent them from happening in the future. Your feedback is invaluable to us and we thank you for bringing this to our attention.Please accept our sincere apologies for any inconvenience this may have caused you. We value you as a customer and want to do everything we can to make it right.If there is anything we can do to rectify the situation or make it up to you, please do not hesitate to reach out to us. We are here to assist and ensure your satisfaction.Once again, I apologize for any inconvenience caused and thank you for your understanding.Sincerely,[Your Name][Your Title][Your Company Name]给顾客的道歉信英文精选3篇（二）尊敬的顾客：非常抱歉给您带来了不便和困扰。

给客户的道歉信英文（通用3篇）

给客户的道歉信英文（通用3篇）给客户的英文篇1Dear Mr. LiIt has been brought to my attention that upon checking in at China World Hotel on Jun 2, 1999 Your experience was one of difficulty.I would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive.Unfortunately there was an error in your reservation regarding your arrival date. I am unable to identify where the oversight originated through my investigation however I regret that you were inconvenienced.Mr. Li, I do hope that I can assure you that your negative experience was an isolated incident, I look forward to welcoming you back in very near future so that we can restore your confidence in the product and service of Shangri-La China World Hotel. Please do not hesitate to contact me directly in business or pleasure bring you back to Beijing.Sincerely,给客户的道歉信英文篇2尊敬的__×：您好!近期由于楼内__异响问题，给您及家人带来了诸多影响和不便，我们谨代表__×团队向您及家人表示深深的歉意!__项目从前期建设到顺利交付，我们诚挚感谢您在这个过程中所给予的密切关注与大力支持。

英语作文道歉信顾客

英语作文道歉信顾客本文是关于英语作文道歉信顾客，仅供参考，希望对您有所帮助，感谢阅读。

英语作文道歉信顾客篇一Dear XX,Good day to you! We checked with EMS, they told us generally need taking three months to post documents to your adress. So we are apologized to you for contract being late to your company, but we will push EMS to send it to you as soon as possible, and update informations to you once available. pls dont hesitate to contact with us if you have any doubt, tks.Best regards.Yours,***英语作文道歉信顾客篇二March 20, 20xxDear Mr. **,I feel so sorry that my manager would be unable to perform your agreement of meeting on Friday. please forgive us for he have got something urgent to Beijing.My manager also feels guilty for it and suggests If you would give us a chance, we hope to put off the meeting in next Monday. I must genuinely make an apology to you for my failure of keeping my promise again.Yours,**英语作文道歉信顾客篇三Dear XXXI am sorry for the late contract. I already mail it to your company but the EMS (Enhanced Message Service) said it would take three mouths to get to XXX(国家名). I would track the package. If there is any question,feel free to contact us.Yours,***。

对顾客的英语道歉信

对顾客的英语道歉信Good day to you! We checked with EMS, they told us generally need taking three months to post documents to your adress. So we are apologized to you for contract being late to your company, but we will push EMS to send it to you as soon as possible, and informations to you once available. Pls dont hesitate to contact with us if you have any doubt, tks.Best regards.对顾客的英语抱歉信范文2March 20, 20xxDear Mr. **,I feel so sorry that my manager would be unable to perform your agreement of meeting on Friday. Please forgive us for he have got something urgent to Beijing.My manager also feels guilty for it and suggests If you would give us a chance, we hope to put off the meeting in next Monday. I must genuinely make an apology to you for my failure of keeping my promise again. Yours,***对顾客的英语抱歉信范文3Dear XXXI am sorry for the late contract. I already mail it toyour company but the EMS (Enhanced Message Service) said it would take three mouths to get to XXX(国家名). I would track the package. If there is any question, feel free to contact us. XXXMM/DD/YY。

实用文_对顾客的英语道歉信范文

对顾客的英语道歉信范文对顾客的英语道歉信范文1Dear __XI am sorry for the late contract. I already mail it to your company but the EMS (Enhanced Message Service) said it would take three mouths to get to __X(国家名). I would track the package. If there is any question, feel free to contact us.__XMM/DD/YY对顾客的'英语道歉信范文2Dear __,Good day to you! We checked with EMS, they told us generally need taking three months to post documents to your adress. So we are apologized to you for contract being late to your company, but we will push EMS to send it to you as soon as possible, and informations to you once available. Pls dont hesitate to contact with us if you have any doubt, tks.Best regards.对顾客的英语道歉信范文3March 20,Dear Mr. ____,I feel so sorry that my manager would be unable to perform your agreement of meeting on Friday. Please forgive us for he have got something urgent to Beijing.My manager also feels guilty for it and suggests If you would give us a chance, we hope to put off the meeting in next Monday.I must genuinely make an apology to you for my failure of keeping my promise again.Yours,______。

给顾客道歉的英语作文

给顾客道歉的英语作文I am truly sorry for the inconvenience caused to you. We deeply regret the mistake that was made and we take full responsibility for it. Please accept our sincere apologyfor any frustration or inconvenience this may have caused you.We understand that your experience with us was not up to the standard that we strive for. We are committed to making things right and ensuring that this does not happen again in the future. Your satisfaction is our top priority and we will do everything we can to regain your trust.We value your feedback and we will use this experience as a learning opportunity to improve our services. Your input is important to us and we appreciate your honesty in sharing your concerns with us. We will take all necessary steps to address the issues raised and prevent similar incidents from occurring in the future.Once again, we apologize for any inconvenience this may have caused you. We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right and we hope to have the chance to serve you better in the future.。

客服专员啊向客人道歉的英文作文

客服专员啊向客人道歉的英文作文全文共5篇示例，供读者参考篇1Dear Customer,My name is Timmy and I work as a customer service representative. I am writing this letter to say I'm very sorry for the bad experience you had with our company recently. I really messed things up and I feel terrible about it.It all started when you called to order the new video game "Battle Mania 5" for your son's birthday. You wanted to make sure you got it in time since it's his favorite game series. When you placed the order over the phone with me, I accidentally wrote down the wrong address! Silly me, I must have been daydreaming about playing video games myself instead of paying close attention.Because of my mistake, the package didn't arrive at your house on time for your son's birthday party. I can imagine how disappointing that must have been for him when he didn't get the one thing he was looking forward to most. As a kid, yourbirthday is like the most important day of the whole year! My heart sank when I realized the mix-up was all my fault.I felt so bad that I cried during recess that day. My best friend Stevie tried to cheer me up by sharing his chocolate milk and cookies, but I was still really upset. I know I really messed things up for your son and I wish I could turn back time and fix everything.When you called back to let me know about the problem, I was really embarrassed. I'm usually a great listener, but I guess I just had an "off" day. I tried my best to make things right by getting a new game shipped out to you right away with free rush delivery. However, I understand that's not really a perfect solution since it didn't get there in time for his actual birthday.From the bottom of my heart, I am truly sorry for ruining your son's special day with my careless mistake. Next time I will double and triple check every address so this never happens again. I've learned that being a customer service rep is a really important responsibility - if I mess up, it can ruin someone's day or even their whole week!I hope you and your son can find a way to make it up to him, like taking him out for his favorite meal or throwing him a bonus un-birthday party just because. Maybe you could have some funbaking his favorite cake or buying him an extra present. I'll be sure to include some free item or coupon in your next order to help make it up to you as well.Thank you for your understanding. I promise to be on my best behavior from now on!Sincerely,TimmyCustomer Service Representative篇2Uh oh, I Made a Big Mistake at Work!Hi everyone! My name is Timmy and I'm 8 years old. I have a pretty cool job working as a customer service rep at the Fun Toy Company. I get to talk to kids like me all day long about our super awesome toys! It's usually a lot of fun, but the other day I really messed up big time. Let me tell you what happened...It was a pretty normal day at first. I clocked in at 9am sharp like I always do, put on my headset, and got ready to start taking calls. The first few calls were no problem at all. One kid wanted to know how many batteries the Rocket Blaster needed. Easy peasy, I just looked that up really quick. Another girl had a questionabout how big the Mega Unicorn Plushie was, so I measured the display model right at my desk. Helping customers is usually a piece of cake!But then the third call came in, and that's when everything went haywire. It was a boy named Billy who was totally freaking out. His dad had bought him a Dynamo Turbo Race Car for his birthday, which is one of our most expensive toys. But when he opened up the box, one of the wheels was broken into pieces! Poor Billy was absolutely devastated."This was supposed to be the best birthday present ever!" Billy cried into the phone. "How could you guys send me a broken toy? This is the worst day of my life!"I felt super bad for Billy, so I really wanted to help make it right. Our training manual says we should always try to make the customer happy again by sending a replacement part or a new toy right away. So without really thinking it through, I quickly told Billy, "No worries dude, we're gonna send you a brand new Dynamo Turbo Race Car, on us!"Billy perked up a little and said, "You mean it? I'm getting another race car for free?""You bet!" I assured him confidently. "A brand new one will be at your house in just a couple days, Billy. We really messed up with that broken toy, but we're making it right. Stay awesome!"And with that, I wrapped up the call, feeling pretty proud of myself for solving Billy's problem so easily. But then my supervisor Janice tapped me on the shoulder with a really serious look on her face. "Timmy," she said sternly, "you know you don't have the authority to approve sending out free replacement products, right? Especially not an 80 toy! You're going to have to call that customer back right now."My heart did a super loud THUMP in my chest. Oh no, I thought, I really messed this one up big time! I tried to explain how I was just trying to make the customer happy like we're supposed to, but Janice shook her head. "Making customers happy is good, but you have to follow the rules too. Call him back and let's get this straightened out properly."With my face feeling hotter than the sun, I dialed Billy's number with shaky fingers. He picked up right away, sounding excited. "Hello? Is this about my new free race car?"I gulped. "Uh h-hi Billy, this is Timmy again from Fun Toy Company..." I took a deep breath and continued. "So uhh, about that free replacement toy I promised you? I actually made amistake there, buddy. I'm really sorry, but I wasn't supposed to say we'd send a whole new toy without checking with my boss first. That was my bad."There was a pause, and then I heard a sniffle on the other end. "So...so you can't send me a new race car after all? But you promised!" Billy's voice started to tremble. "You got my hopes up and now I have to be sad about my broken toy all over again!"My eyes stung with tears too, hearing how upset he was. "I know, I feel terrible about this, Billy. I got way too ahead of myself because I really wanted to make you happy after your first toy got messed up on your birthday. But I broke the rules by promising something I couldn't actually give you. That was very wrong of me, and I'm incredibly sorry.""But this isn't fair!" Billy cried, sounding madder now. "You said you were sending me a new one and now you're taking it back! You lied to me!"Janice was giving me a stern look, so I tried to handle this the right way. "You're absolutely right, that wasn't fair of me at all. I never should have promised something that wasn't mine to promise. I made a big mistake, and now I've let you down. What I did was wrong, and you have every right to be upset with me."I took another deep breath to stay calm, even though hot tears were rolling down my cheeks now. "But even though I can't send you a new toy right now, I promise I'm still going to do everything I can to make this better. My supervisor is looking into getting you a replacement wheel for your broken car, or maybe a small credit towards a future purchase, ok?"There was some sniffling from Billy's end. "I...I guess that's a little better. But I'm still really mad that you lied! You're a dummy!"I blinked hard and nodded, even though he couldn't see me. "You're right, Billy, I am a dummy for messing this up so badly. I hurt your feelings and betrayed your trust because I was trying to do something nice in the wrong way. I'm incredibly sorry, and I promise from now until forever, I will never make a mistake like this again. Your happiness is what matters most to me."Finally, I heard Billy sigh deeply. "Ok, ok. I forgive you, I guess. Just...just don't lie anymore, got it?""I got it, Billy," I said, feeling a tiny bit of relief. "Thank you for giving me another chance. I'll be sure to talk to my supervisor about making this right, ok?""Ok," Billy said. "Bye, Timmy dummy."The call clicked off, and I pulled off my headset, wiping my eyes and looking up at Janice's serious face again. "I'm very, very sorry," I told her, still sniffling. "I'll never make a promise like that again without checking first. I really let you and the customer down today."To my surprise, Janice gave me a gentle smile and patted me on the shoulder. "You're right, Timmy, you made a pretty big goof-up there. But you know what? The way you handled it by apologizing sincerely and taking full responsibility - that's exactly what we want to see. You really let that customer vent his feelings, validated why he was so upset, and ate humble pie without getting defensive at all. That's textbook great customer service."My eyes went wide. "So...so I'm not gonna get fired?"Janice chuckled and shook her head. "Of course not! Every employee makes mistakes sometimes, even the grownup ones. But very few of them handle those mistakes as professionally as you just did at 8 years old. You should feel proud, Timmy. This was actually a great learning experience that will make you an even better customer service rep going forward."I couldn't help but grin from ear to ear at the praise, even though part of me still felt a little bad. "Gee whiz, thanks MissJanice! I'll definitely be more careful about rogue promising from now on. But I'm really glad I could make things semi-right with Billy in the end."Janice nodded approvingly. "You did great, kid. Why don't you take a 10 minute break to re-set, and then I'll have Billy's file ready to look at getting him that replacement part or credit we discussed. Sound good?"Smiling hugely, I gave her a thumbs up. "You got it, boss! Thanks a million."As I headed off to the break room, I reflected on how even though I really messed up royally that day, I still ended up learning a super valuable lesson about keeping my promises, owning my mistakes, and listening to customers with empathy and patience. Not bad for an 8-year-old, right?Being a customer service kid isn't always easy, but thanks to this experience, I know I'm becoming a much better rep who can handle anything, screw-ups and all. I can't wait for more fun days talking to my fellow toy buddies - just hopefully with a little less lying and crying next time! Easy peasy lemon squeezy!篇3Dear Mommy and Daddy,Today I want to tell you about something that happened at the toy store. I was so excited because I had saved up all my allowance to buy the new Rocket Robot action figure. I had been wanting that toy for months and months!When we got to the toy store, I ran straight to the Rocket Robot display. But oh no! There were no more Rocket Robots left on the shelf. I felt so sad. The nice lady who worked at the store saw me looking disappointed. Her name was Mrs. Johnson and she wore a green shirt with the store's logo on it.Mrs. Johnson came over and asked, "What's the matter, young man? You look upset." I told her I had been really looking forward to getting the new Rocket Robot toy. Mrs. Johnson made a sad face and said, "I'm so sorry, but we seem to be all out of those right now. They've been very popular this holiday season."I tried not to cry because I'm a big kid now, but I felt like my heart was breaking. I had waited so long to get that toy! Mrs. Johnson must have noticed because she patted me on the shoulder and said, "Don't worry, let me check in the back room. Sometimes we have a few extras tucked away."While she went to look, Mommy gave me a hug. She said it would be okay even if they didn't have any Rocket Robots left.But I really, really wanted one! A few minutes later, Mrs. Johnson came back out. She had a apologizing look on her face and shook her head no. My heart sank."I'm afraid we really are all out. I looked everywhere for you," she said sadly. "Please let me make it up to you. Would you like to choose another toy instead, on us? Anything in the store, my treat."I was still pretty upset about not getting Rocket Robot, but I got excited at the thought of picking out a new toy for free! After thinking it over, I decided to get the Battlebot playset instead. It wasn't Rocket Robot, but it looked like a lot of fun too.As Mrs. Johnson was checking me out, she said again how sorry she was they were out of the toy I originally wanted. "I feel just awful that we disappointed you today. Providing great customer service is really important to me and to the whole staff here. We篇4Dear Customer,My name is Tommy and I work as a customer service rep at the toy company Fun4Kids. I am writing to you to say I am veryvery sorry for the problems with your order. I really messed things up bad and I feel super duper bad about it.You ordered the Mega Blaster 5000 Laser Tag set for your son's 10th birthday party. The party was last Saturday and the laser tag set still hasn't arrived yet! I can imagine how disappointed and upset your son must have felt when he couldn't play with his brand new laser tag toys on his big birthday. That is just the worst! If it was my birthday and my parents ordered me a present that never came, I would have cried a billion tears. Birthdays are the most special days of the whole year for us kids.What happened was there was a big mix-up at the warehouse where we keep all the toys. The people who pack up the orders grabbed the wrong box and shipped you a box of Silly Puddy instead of the Mega Blaster set. I have no idea how they could have mixed those two things up - they look completely different! The Silly Puddy is just a little container of gooey gunk, while the Mega Blaster is this huge awesome laser tag set with vests and blasters and bases. I love laser tag and think the Mega Blaster is one of the coolest toys we sell. I would have been so so so sad if I didn't get that for my birthday.I only realized the mistake after you called our customer service hotline. As soon as I heard what had happened, I rushed to the warehouse right away to find your order. I looked everywhere but just could not find the Mega Blaster set anywhere. I looked behind boxes, under shelves, between aisles, but no luck. I even got the forklift and moved the huge stacks of boxes, but it was gone. My best guess is that someone else must have taken it by accident.I felt just awful when I couldn't find your order. I could picture your son's sad face when he didn't get his present. I just wanted to cry. I am really really really sorry that I messed things up so bad. Please don't be too mad at me, I am just a 3rd grader working my first job to get enough money for a puppy. But I know that's no excuse for ruining your son's birthday like that. You trusted Fun4Kids to get your order right and I completely let you down.To try to make things a tiny bit better, I am giving you a full refund for the cost of the Mega Blaster set. I'm also sending you a 50 gift card to spend at Fun4Kids on whatever toys you want. Plus, I went in the back room and grabbed an extra-extra large bag of Silly Puddy (not the boring small size we mistakenly shipped you). I hope your son will at least have a little fun playingwith that. It's not the same as laser tag, but hey, Silly Puddy is pretty cool too!Again, I am so incredibly sorry that I ruined your son's 10th birthday party. I promise from now on I am going to double and triple check every single order to make sure they get the right toy. I will be more careful and responsible. I don't ever want to make another customer as sad as I made your family. You deserve better than that.Please let me know if there is anything else I can do to make this right. I will stay late, come in on weekends, do whatever it takes. My dream is to be a firefighter when I grow up, but for now, I am going to work my hardest to be the best customer service rep in the whole world!Thank you for your understanding. I am sorry.Sincerely,TommyCustomer Service RepresentativeFun4Kids Toys篇5Sorry Sorry Sorry! A Customer Service Mess UpOh boy, today was a really bad day at work for me. I have a job as a customer service agent at a big toy company. It's my first real job, since I'm only in 5th grade. Usually I just love talking to all the kids who call about our awesome toys. But today, I totally messed things up with one customer. Let me tell you what happened!It started off as a pretty normal morning. I got to the call center right on time and logged into the computer system to start taking calls. The first few calls were no big deal - just some parents wanting to know where they could find certain toys, or if certain toys were in stock. Easy peasy!But then, this one call came in from a kid named Tommy. Right away, I could tell he was really upset. He was practically in tears saying how he had saved up his allowance for months and months to buy the new Criss Cross Crash Derby remote control race car that just came out. It's the coolest toy we sell - it can drive on the wall and ceiling! Anyway, Tommy ordered it online a week ago and it still hadn't arrived at his house yet.I felt so bad for Tommy. I could imagine how disappointing it would be to save up forever for a toy and then not get it when you were expecting it. I promised him I would look into why his order was delayed and get it sorted out right away.So I pulled up the order details in the system. That's when my stomach just dropped. I could not believe what I was seeing on the screen. There it was in black and white - Tommy's order had accidentally been shipped to an address in Australia instead of here in the United States! Oh noMy heart was pounding. How could this possibly have happened? I'm usually so careful double checking all the shipping details. But I must have gotten flustered or distracted and just plain old messed it up big time. The race car was halfway across the world!I didn't know what to say to poor Tommy. I was holding back tears myself at that point. I finally just admitted to him that I had made a terrible mistake on his order and his toy was in Australia instead of coming to his house. I told him how sorry I was and that it was completely my fault.Well, Tommy just lost it after that. He burst into tears and was wailing "But I wanted it so bad! I saved up all my money for months! This is the worst day ever!" I felt absolutely horrible. I apologized to him about a million times and kept saying I was sorry over and over.Finally, after he calmed down a little, I told Tommy I would get this all fixed up right away. I rushed to talk to my supervisorRose and explained the whole situation. Rose felt terrible too when she heard what happened. She said the absolute top priority was getting Tommy his race car as soon as possible.Rose organized for one of the very last Criss Cross Crash Derby cars we had to be rushed out via overnight shipping directly to Tommy's house. She also thanked Tommy for his patience and is sending him a few extra toys and goodies for his trouble. By the end of the call, Tommy had stopped crying and was smiling ear to ear. Crisis averted!After that call, I just put my head down on my desk. I was feeling so disappointed in myself. One tiny mistake and I had made this poor kid's day just miserable. Rose could see how upset I was. She gave me a pep talk about how all that matters is that we made things right for the customer in the end. She told me I was still learning, and that mistakes happen, but the important thing is how you fix it. Rose said she knew I felt terrible, but that I had really stepped up and gone out of my way to make sure Tommy didn't stay disappointed. I finally started feeling a little better.From now on though, you can be sure I will triple check every single address before hitting that "submit order" button! I'll never forget this scary customer service mishap. But I'velearned that if you do happen to make a mistake, you just have to own up to it right away, say you're sorry, and do everything you can to make things right. Phew, what a day! I don't think I'll ever mess up that badly again. But if I do, at least I'll know what to do. Sorry Tommy, and sorry again!。