外贸客户邮件跟进 (1)
如何跟踪客户---(外贸函电篇)
如何跟踪客户(外贸函电篇)一、买家询盘为泛问所有产品询盘格式通常如下：We are interested in all your products, could you please send us more informa tion and samples about your products and price list?可参考如下模板回复：Dear Sir/ Madam,Thanks for your inquiry at .We are professional supplier for plush toys at competitive price, located in Na njing City, Jiangsu Province. Here is the attachment with some pictures of our products that may suit your requirements, for more, please check our website, and select the products that you’re interested in.We have great interest in developing business with you, should you have any i nquiries or comments, we would be glad to talk in details through MSN：XXX \ mails or any way you like.(附件内容可挑选一些公司主打产品)客户泛泛咨询时，往往真实购买意图一般，除非其正好需要/感兴趣您现在的产品或您挑选出的主打产品。
对能给予继续回复的客户应继续重点追踪，没有回复的客户则可以考虑不必花费大量时间追踪。
二、买家询盘为针对公司具体产品发的询价此类询价目标性较强，真实有效性较高，需重点跟进。
外贸常用邮件模板-完整流程
一笔外贸订单的顺利成交和完成需要经过非常多的细节沟通，包括从最初给潜在客户发送开发信或回复询盘，到最终客户收到货物后的售后跟进和维护。
整个外贸业务流程中的每一个细节都需要外贸业务人员能够准确、及时的和国外客户进行有效沟通，只有这样才能确保每一笔外贸订单的高质量交付以及后续客户的持续返单。
以下是30个外贸业务员常用邮件模板-完整流程：你可以根据自己的行业、公司、产品情况以及自身的经验判断进行调整和完善，做出一套适用于自己的邮件模板，从而让你在以后每一次与客户进行邮件沟通的时候都能够高效省时，最大程度上提升你的客户开发跟进工作的整体效率和效果。
外贸开发信（1）Dear John Smith,This is Lily Lee from [ABC Company]. We're a company that specializes in [choose either your primary vertical or a vertical you have experience in] to [insert a typical challenge you help clients face].I'm wondering if you might be open to an initial conversation to gauge a fit?We've worked with companies like [insert 2-3 clients here relative to the vertical] to [insert a typical client goal].If you have a minute or two to learn more about us, you can visit our XXX here at [site-link]. If I don't hear from you, I will reach out to you via phone later in the week.Thank you.Best regards,Lily Lee外贸开发信（2）I hope this email finds you well!I wanted to reach out because [explain how you got their contact information and how you relate to them: talked to a colleague on linkedin, saw your company online, etc.].Our company has a new [Product or Service] that will help your company [One sentence pitch of benefits]. We do this by:Benefit/feature 1Benefit/feature 2Benefit/feature 3Let's explore how our [name of your product] can specifically help your business. Are you available for a quick call [time and date]?Best regards,Lily Lee外贸开发信（3）Dear John Smith,We are the main manufacturer of A product, B product and some other related product here in China, our product have been exported to [Country name] market for many years. For more details about our company and our products, please kindly take a visit to our XXX at.For your reference, I have attached our product catalogue here in this mail, please kindly take a view of it.In case you have any interest or inquiry, please feel free to let us know.Sincerely,Lily Lee外贸开发信（4）Dear John Smith,My name is [your name] and I head up business development efforts with [your company name].I am taking an educated stab in the dark here, however based on your online profile, you appear to be an appropriate person to connect with ... or might at least point me in the right direction.I’d like to speak with someone in your company who is responsible for handling something that's relevant to my product.If that’s you, are you open to a 15 minute call on [time and date] to discuss ways that our produ ct can specifically help your business? If not you, can you please put me in touch with the right person?I appreciate the help!Best regards,Lily Lee客户跟进邮件（1）Dear John Smith,Quickly following up on my email from yesterday. I tried to call you, but was unable to connect. Hoping to set up a call to introduce my company, [ABC Company]. Do you have 10 minutes anytime early next week that would work?While I have you, I thought you might find some interest in our cooperation with [client name]. We helped them [achieve goal] resulting in [ideally you have a % to use here, but any meaningful result will suffice]. You can read the whole story here: [Provide case study link.]As a reminder, we're a [Outline the main business] company, expert (or specializing) in the [Describe more spcifically] category. We've worked with [name 2-3 clients] in your country, and help many others to [achieve goal].Lily Lee客户跟进邮件（2）Dear John Smith,As I've gotten to know your company better, I've come to believe that our company aligns well with both your company's immediate needs and ultimate goals.We can offer [product or service] that will allow you to [solve specific problems they're facing]. We use different tactics than our competitors, including [differentiators from other companies in your space].We've consistently been recognized for our exceptional product quality and service, like [specific accomplishments you can reference]. We were able to help one of our customers [reference a specific, relevant customer story].Given how well our [product or service] suits your needs, I think we could do some great work together.[Engaging question to wrap things up]?Best regards,Lily Lee客户跟进邮件（3）Dear John Smith,Hope you had a good weekend (been well, etc.).Not sure if you've been really slammed or you've decided to hold off for now, but I wanted to see if you might have any feedback on our proposal?I also thought you might have some interest in a recent post on [a post specific to the prospect's category, or if you don't have one, a category-specific, third-party article]. You can read it here: [link].Look forward to hearing from you.Best regards,Lily Lee客户跟进邮件（4）Dear John Smith,I've tried to reach out a few times now without a reply. Usually when this happens, it means my offer is not a priority right now. Is it safe for me to assume that's the case here?If it is, I won't bother you anymore. If you'd rather I follow up in a month or two when you have more bandwidth, I'm happy to do that as well.Thanks for your time.Best regards,Lily Lee询盘回复（产品信息较为明确）Dear John Smith,Thanks for your below inquiry.This is Lily Lee, the sales manager of ABC Company. [Product name] is our main product, and our productAs per your request, we'd like to give you our quotation for the [Product name] as below. I am also attaching the formal Quotation List with more details in this mail, please kindly take a view of the attached file.[Quotation]Looking forward to hearing from you soon.Sincerely,Lily Lee询盘回复（产品信息不太明确）Dear John Smith,Thanks for your below inquiry.We are a professional manufacturer of [Product name] here in China, our product have been exported to [Country name] market for many years. For more details, please take a visit to our XXX.In order to give you our offer precisely, could you please let us know the below information:1. Which product do you need?2. What is your quantity demand?3. Do you have any specific requirement about the product?4. Do you need us to give you the quotation with freight charge? If yes,please let us know the name of your destination port.Looking forward to hearing from you soon.询盘回复（要求提供产品目录）Dear John Smith,Thank you for your interest in our [Product name].We are excited to hear from you. In response to your enquiry, please find attached to this email our product catalogue.We hope the information provided in it answers your query. However, please do not hesitate to contact us for further clarification if need be.We look forward to your patronage.Best regards,Lily Lee报价跟进邮件（1）Dear John,In order to enable you have a better understanding about our product, I have attached some pictures of our product here in this mail, please kindly take a view of it.Please note that the pictures attached here are for your reference only, we will make the production strictly according to your specific requirement.Looking forward to hearing from you.Sincerely,报价跟进邮件（2）Dear John,For your further reference, I am attaching the Specification Date Sheet of our [Product name] here in this mail, please take a view of the attached file.Hope these information will be helpful for you.Sincerely,Lily客户下单前讨价还价的回复（不能降价）Dear John,Thanks for your email.You know, except for giving you our lowest possible price, we need to use the best material to guarantee the quality of the product, we are a company focusing on long term cooperation instead of doing one time business, we need to give you and your client the best quality product with the best material. The price we quoted for you are already our bottom price, we can’t compromise on the the quality of material, and we are unable to reduce the price now.But, if you can increase the quantity to one 40′HQ, the unit logistic cost will be lower, and we will be able to give you 1% discount. Enclosed please find the PI for both one 20′GP and one 40′HQ. Please compare the difference and let us know your decision.By the way, because of the Chinese New Year holiday, our factory will stop working from 8th Feb –5th March. If your deposit could be made within this week, we will do our best to make the delivery before our new year holiday, although it is quite a difficult job. If you are going to place the order later on, most probably the shipment could only be made when we get back to work from the new year holiday, that will be in the middle of March.Sincerely,Lily客户下单前讨价还价的回复（适当降价）Dear John,Thanks for your fast reply.We do appreciate your efforts on this tender, we hope you can win it and we will spare no efforts to assist you to win this tender.You know, except for giving you our lowest possible price to win this order, we need to use the best material to guarantee the quality of the product. We are a company focusing on long term cooperation instead of doing one time business, we need to give you and your client the best quality product with the best material. Therefore, we can’t compromise on the material, and it will be very difficult for us to reduce the price.But considering this is a tender and in order to start our cooperation from now on, we’d like to give you our “cost price” and leave no profit m argin in our side to assist you win this tender. Attached please find our rock bottom quotation with “cost price”:We hope our efforts could help you win this tender, and hope to hear from you soon!Sincerely,Lily客户确认订单让发形式发票Dear John,Thanks for your order.By the way, do you need us to book the shipment for you? If yes, please kindly let me know the name of your destination port, we will check the freight cost for you.Looking forward to hearing from you soon!Sincerely,Lily客户收到形式发票说会安排支付定金，同时让报海运费Dear John,Thanks a lot for your efficient work.If possible, please kindly send us the bank slip once the deposit is made, so that we will be able to track the payment with our bank.As for the freight cost from China port to Hamburg, I will check it for you tomorrow morning immediately when we get back to office, because it is evening now here in China.Have a good day!Sincerely,Lily几天过后仍未收到客户订金，和客户沟通情况并报海运费Dear John,How are you today?We have checked the freight cost with our shipping agent this morning, currently the freight cost from China port to Hamburg is USD1,200/20′GPLooking forward to hearing from you soon.Sincerely,Lily客户说定金已付，并发来付款水单（凭证）Dear John,Thanks a lot for sending us the bank slip, we will check with our bank and let you know immediately once we receive it.Have a nice day!Sincerely,Lily通知预付款（定金）已收到，并询问相关装运信息Dear John,How are you today!Deposit received, thanks. We are arranging the production now, and will keep you updated about the progress.By the way, please let us know the below information for arranging the shipment later on.2.We will send Commercial Invoice, Packing List and B/L to you, what other documents do you need us to provide?3.Please let us know your receipt address for the shipping documents.Looking forward to hearing from you soon.Sincerely,Lily距离发货前两周告知客户预计发货时间，同时通知客户支付余款Dear John,Your order is expected to be ready for shipment around 20th Oct.Please kindly check and make the balance payment with the below details:Total $39,860.00Paid $3,200Balance $36,660.00Looking forward to hearing from you soon.Sincerely,Lily订舱后反馈订舱情况，告知客户预计装柜日期和ETD（预计开船日期）Dear John,I will send you the loading photos after the loading in factory, and will keep you updated about the shipment.Sincerely,Lily装柜当天发装柜照片给客户Dear John,The goods have been loaded into container today in our factory. Attached please find the loading photos.I will send you the shipping documents in my next mail.Sincerely,Lily装柜当天发议付单付草本给客户，并让其确认内容Dear John,Enclosed please find the draft copy of the shipping documents, please check and let me know if they are ok.Waiting for your information.Sincerely,LilyDear John,Due to the bad weather in the seaport, the shipment of [Invoice number] has been postponed to 19th July by the shipping company.Please kindly note this, and we will keep you updated about the shipment.Sincerely,Lily开船当天告知客户实际开船日期和预计到达日期（ETA)，以及清关单据预计寄送日期Dear John,The shipment has been made on 28th October, and the ETA is 25th November.We are working on the shipping documents now, and they are expected to be sent to you on 2nd November.Sincerely,Lily清关文件寄出后告知客户快递单号和跟踪链接Dear John,The shipping documents has been sent to you by DHL today.You can track it with the waybill number [12345678] at [Link:]Lily网上跟踪单据是否签收，并和客户确认Dear John,Today I have tracked the shipping documents on DHL XXX and found that they have been signed by “Donald Trump”. Have you receive it?In case you have any questions, please let me know.Sincerely,Lily货物到港前一周，告知客户货物预计到港时间，提醒客户安排清关提货Dear John,How are you?The shipment are expected to arrive Hamburg port on 28th November(next monday), please kindly pay attention to its arrival and arrange the custom clearance.In case you have any questions, please feel free to let me know.Sincerely,Lily货物到港两周后，询问客户是否提到货，货物有无问题Have you received the goods?If you have any questions or problem with this shipment, please feel free to let us know.Sincerely,Lily上述模板仅供参考，具体应用在自己的工作中，还应该根据实际情况做对应调整，终极目的是帮助自己建立工作流程标准化作业。
外贸订单付款跟进邮件模板
客户收到形式发票说会安排支付定金，同时让报海运费Dear John,Thanks a lot for your efficient work.If possible, please kindly send us the bank slip once the deposit is made, so that we will be able to track the payment with our bank.As for the freight cost from China port to Hamburg, I will check it for you tomorrow morning immediately when we get back to office, because it is evening now here in China.Have a good day!Sincerely,Lily几天过后仍未收到客户订金，和客户沟通情况并报海运费Dear John,How are you today?Please let me know whether you have made the deposit or not, so that we will be able to prepare the raw material in advance and start the production immediately after receiving the deposit.We have checked the freight cost with our shipping agent this morning, currently the freight cost from China port to Hamburg is USD1,200/20′GPLooking forward to hearing from you soon.Sincerely,Lily客户说定金已付，并发来付款水单（凭证）Dear John,Thanks a lot for sending us the bank slip, we will check with our bank and let you know immediately once we receive it.Have a nice day!Sincerely,Lily通知预付款（定金）已收到，并询问相关装运信息Dear John,How are you today!Deposit received, thanks. We are arranging the production now, and will keep you updated about the progress.By the way, please let us know the below information for arranging the shipment later on.1.Please let us know the name and contact information of both the Consignee and Notify party, these information will be shown on B/L.2.We will send Commercial Invoice, Packing List and B/L to you, what other documents do you need us to provide?3.Please let us know your receipt address for the shipping documents.Looking forward to hearing from you soon. Sincerely,Lily。
促销邮件模板,英文
促销邮件模板,英文篇一：英语外贸邮件模板大全, 各类正式外贸电子邮件开头模板, 英文商务回复跟进email模板英语外贸邮件模板大全各类正式外贸电子邮件开头模板, 英文商务回复跟进email模板1. 向顾客推销商品Dear Sir: May 1, 2001Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure.Yours faithfully2. 提出询价Dear Sir: Jun.1, 2001We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive pricesin order to secure our business. We look forward to hearing from you soon..Truly3. 迅速提供报价Dear Sir: June 4, 2001Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.交易的契机4. 如何讨价还价Dear Sir: June 8, 2001We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon.Yours truly5-1 同意进口商的还价Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested.Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.Sincerely5-2 拒绝进口商的还价Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.Truly6. 正式提出订单Dear Sir: June 15, 2001We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.Truly7. 确认订单Dear Sir: June 20, 2001Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.Sincerely8. 请求开立信用证Gentlemen: June 18, 2001Thank you for your order No. 599. In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.Sincerely9. 通知已开立信用证Dear Sir: June 24, 2001Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax when the order has been executed.Sincerely10. 请求信用证延期Dear Sir：Sep. 1, 2001We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to Sept.30.Sincerely11. 同意更改信用证Gentlemen: Sept. 5, 2001We received your letter today and have informed ourcustomers of your situation. As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30. Please keep us abreast of any new development.Sincerely交易的进行12. 抱怨发货迟延Dear Sirs: Sept. 25, 2001Concerning our order No. 599 for 200 mountain bikes, so far you have shipped only 50 bikes against the shipment. We are notifying you that we reserve our right to claim on you for the shortage, if it is confirmed. We have given our customers a definite assurance that we would supply the goods by the end of September. We hope you will look into this urgent matter.Yours faithfully12a. 处理客户的抱怨Gentlemen: Sept. 30, 2001In response to your letter of Sept.25, we regret your complaint very much. T oday we received information from Hong Kong that the remaining 150 bikes were on a ship that developedengine trouble and had to put into port for repairs. The trouble was not serious, and the vessel is now on her way. She would arrive at your place tomorrow or the next day.Truly14-1 取消订货Dear Sirs: Oct. 2, 2001We are sorry that causes completely beyond your control have made it impossible for you to keep the shipment date of Sept. 30. Since you have failed to uphold your end of the agreement, we find it necessary to cancel our order. Unfortunately, our buyers cannot wait indefinitely for the units. We are sorry that it is necessary to take such a drastic step.Sincerely14-2 谅解迟运原因Gentlemen: Oct. 2, 2001We have received of your notice of delay of shipment due to mechanical troubles on the ship. We are pleased that the order is now on its way. Thank you for the notice. We are eagerly awaiting the ship's arrival.Yours faithfully交易的尾声15. 货物损坏报告Dear Sirs: Oct. 4, 2001Upon arrival of your shipment, the ship's agents noticed that case No. 5 was damaged and notified us. The number of articles in the case is correct according to the invoice, but the following articles are broken: (List of articles)As you will see in our survey report and of the ship's agents', that these units are damaged and quite unsaleable. Please send us replacements for the broken articles; we await your reply in due course.Sincerely16-1. 拒绝承担损坏责任Dear Sirs: Oct. 8, 2001Thank you for informing us of the damaged shipment. Since the units were packed with the best of care, we can only assume that the cases were handled roughly. We therefore urge you to lodge your claim with the insurance company.Sincerely16-2. 承担赔偿责任Gentlemen: Oct. 8, 2001As soon as we got your letter we got in touch with the packers and asked them to look into thematter. It appears that the fault lies with the packaging materials used. We have since corrected the mistake. We apologize for the oversight, and are sending a new delivery immediately.Sincerely交易花絮17. 催要逾期货款Dear Sirs: Nov. 30, 2001It has come to our attention that your payment is one month overdue. The units ordered were delivered to you on September 26 and were invoiced on September 30. Payment is due on October 30. We look forward to seeing your remittance within a week.Sincerely18. 付清逾期货款Dear Sirs: Oct. 3, 2001We have looked into the cause of the delay in payment and have found that our accounting department made an oversight in making your remittance. We are sorry for the inconvenience. The sum of US$ 20,000 has been sent to youby T elegraphic Transfer and should reach you sometime tomorrow.Sincerely篇二：常用英文邮件的书写格式和模板常用英文邮件的书写格式和模板英文电子邮件格式Dear Mary,This is T om.....Look forward to seeing you soon.Best regards,T om Yu(以上每一行,或者每个段落,都是左对齐的)一、主题主题（Subject）框的内容应简明地概括信的内容，短的可以是一个单词，如greetings；长的可以是一个名词性短语，也可以是完整句，但长度一般不超过35个字母。
跟进客户的邮件
第一次接到询盘，你用多少回盘换来一句回复?该怎样做，客户才回你呢？明明询盘了，就突然消失了？你们遇到过吗？为什么询盘后就不见了?还是根本就消失不见了？经过我浏览大家的外贸邮，神似的纠缠，没有回音也是白搭，只有客户回复了，即使只是告诉你不想要了，你就已经打入了客户，至少你可以继续。
哈哈，如何掌握节奏？万不得已，只有出绝招了！我的第一次报价Thank you for your inquiry of Adult Diaper. We are pleasure thatyou are interested in our products Adult Diaper and Adult pull upDiaper. we are the first and largest companywhich specialized in ### in China,have more than # years experience in handmade production. ://We've sent the products' photo in the attachment and detailed information ofthe product below:For the payment:Western Union.....For the Shipment : DHL, .....We look forward to receive your reply.Sincerely,（过几天，没回复）Dear XXX,Wish everything well with you!We are in receipt of your letter dated Aug 10 , and as requested send youa catalogue for more information . We hope they will reach you and will helpyou make selection.Should any of these items be of interest to you, please let us know. Wewill be happy to give you a quotation upon receipt of your detailed requirements.Wish we will promote business as well as friendship（仍无回复，两周内）Dear XXX,Good morning! Have a nice day.Hope you have got a wonderful weekend!For several days no news from you, my friend.Now I am writingfor reminding you about our offer for item of ** dated ** ** according to your re lative inquiry. Have yougot (or checked) the prices or not? May we know if this project still activefor us?Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severice of you in near future.（最后的绝招）Dear xxx,I have sent you email many times before but have not received any reply from you so I am guessing the emails have not reached you.Could you please drop me a short note if you receive this message, please tell me if you have any interest in our products? I don’t want to keep bothering you if you don’t have any interest（在两个月内可以适当追加的）Dear XXX,Now I am writing for keeping in touch with you for further business.If any new inquiry, welcome here and I will try my best to satisfy youregards加强联系：Dear sir Have you received our quotation of ..., if you have any further question,please don't hesitate to contact us. We are waiting for you comment about our quotation.We hope that we can establish a good business relationship with you in the nearest future. Your prompt reply will be appreciate.每日一学----跟海外买家沟通技巧20招，私藏的，今天分享了！1付款阶段1,A,买家未付款催单技巧：(Awaiting Payment)Dear valued Customer,Thank you for your order, We have this item in stock, if you have any query f or processing the payment of the order, please feel free to contact us.Thank y ou!Seller IDB,款项正在审核阶段(Pending payment verification)Dear Valued Customer,Thank you for your order. Your payment is currently being processed and wil l be shipped to you as soon as your payment has been confirmed. If you do e xperience any payment issues, please feel free contact us.Thank you !Seller ID2订单付完款后，发货前2,买家下完单，但是缺货断货，可推荐其他产品或者同意退款,询问买家意见Dear Valued Customer,Thank you for your order. The item(s) you ordered is currently out of stock, h owever, you can select an item(s) of equal value to your order, or request a re fund. Please let us know which you prefer.We look forwarding to hearing from you soon.Thank you.Seller ID3,买家所在的国家地址较偏远，不能包邮，建议买家补运费Dear Valued Customer,Thank you for your order. We are sorry that we cannot ship your item(s) via t he free shipping method as the address you have provided is located in a rem ote area. In order for us to ship your item(s) to you as soon as possible, you w ill need to pay an extra $(付款金额), or you can request a full refund.We are sorry for any inconvenience this may have caused. Please let us kno w which you prefer.Thank you.Seller ID桃子 2015/3/31 10:35:054,买家选择的是DHL发货，但是卖家只能用E-邮宝或者小包发货，询问买家是否愿意接受？Dear Valued Customer,Thank you for your order. We are sorry that we cannot ship your item(s)via D HL（四大快递) at this point. We can only ship your item(s) via E-packet （或者其他的货运方式）which usually takes 10-15 business days for delivery. Please let us know as s oon as possible if we should proceed with the E-packet shipping method.We look forward to hearing from you soon.Thank you.Seller ID5,卖家不能正常发货（例如春节长假），请买家同意延长备货期Dear Valued Customer,Thank you for your order. Please note that there will be shipping delays due t o the national holidays and your order might not arrive at the expected time fr ame. We plan to extend the lead time, would you please accept it?Thank you for your understanding and patience.Seller ID3发货后6,卖家发货了，告知买家发货方式和查询网址Dear customer,Regarding your order number: xxx, we have shipped your item(s) via (DHL, EMS, E-packet) and the tracking number is xxx. Please check the tracking information here: for updates.Please note, it will take 2-5 days before the tracking information can be viewe d online. If you have any further questions, please feel free to contact us.Thank you.Seller ID10:35:50桃子 2015/3/31 10:35:507,货物被物流公司丢失，询问买家是否同意重新发货？Dear Valued Customer,Your item(s) have been shipped on 10 January,2015, however, the shipping carrier has lost the package. At this point we would like to offer you two option s, we can either resend you items or provide you with a full refund. Please let know which you prefer. We are sorry for any inconvenience this may have cau sedThank you.SellerID8,货物正常在途，请买家等待Dear Valued Customer,Regarding your order number: xxx, we have sent out your item(s) via (DHL, EMS, E-packet), and the tracking number is xxx. Please check the tracking inf ormation here:xxxxx . Your package is on route and will take between 5-25 days to be de livered.Best Regards!Seller ID9,货物到达买家海关，请买家去清关（确认买家需要交关税的情况）Dear Valued Customer,Your order number: xxx, has arrived and is being held by customs, and you will need to clear your item(s) with customs. Please note that there might be V AT (value added tax) that you might have to pay.If you have any questions, please feel free to contact us directly and we will b e glad to assist you.Thank you.Seller ID10,货物妥投，但是妥投的具体地址和签收人不一致,请买家再次核实Dear Valued Customer,Your package was delivered to the address that you have provided, here is t he shipping receipt (附上发货底单给买家). Please check with your local post office, or any family member or neighbo r who might have signed for your package.If you have not yet received your package, please feel free to contact us direc tly. Thank you.Seller ID桃子 2015/3/31 10:36:3711,官网查询买家已签收包裹，提醒买家确认收货并留好评Dear Valued customer,We have tracked your order (order No: xxx), and it was delivered to the ship ping address that have you provided. Please make sure you have received yo ur item(s) in perfect condition, and then please proceed to complete this order . If you are satisfied with your purchase and our service, we will be grateful if y ou can provide us with a positive feedback.If you have any questions, please feel free to contact us.Thank you!Seller ID4买家开启纠纷（包括普通纠纷和平台纠纷）12,买家投诉货物与描述不符，询问具体原因和请买家提供证据Dear Valued Customer,We have received your dispute messages, what’s wrong with the items whic h you have received? If you are experiencing problems with the item(s) that y ou have received, please take clear photos and/or video and send it to us so t hat we may be able to resolve it as soon as possible. Thank you for your time. Seller ID13,买家投诉部分收到货物，询问具体收到的数量，考虑补发Dear Valued Customer,If your package is missing some of the items that you have ordered, please t ake clear photos of the items that you have received, and send it to us. We ca n then proceed to send you the missing item(s) as soon as possible or you ma y tell us your solution.Thank you for your time.Seller ID14,买家将纠纷升级到平台,继续跟买家沟通Dear Valued Customer,We have received your escalated dispute message. Please provide us with t he specific problem that you are having in order for us to help you resolve this case as soon as possible. Or you may tell us your solution.We look forward to hearing from you soon.Thank you,Seller ID15,纠纷升级到平台，等待平台纠纷专员裁决期间，仍争取跟买家沟通Dear Valued Customer,Regarding your order (no: XXXXX), we are aware that you have escalated the case to DHgate. We would be grateful if you could give us a chance to help you resolve this matter personally.Could you please propose a solution to the current problem you are having? We look forward to hearing from you soon.Thank you,Seller ID16,如果买家收到的货确实货不对版或者质量问题，也提供了证据给您，询问买家的方案Dear Valued Customer,Thank you for the evidence you have provided. We would like to offer you so me options as below that will help resolve this case as soon as possible.(a) You can keep the items and we will be happy to offer you a partial refund XX $ USD(具体金额可视具体的情况).(b) You can return all the items to us, and we can then provide you with a repl acement of your items or a full refund.Please let us know which option you would prefer.Thank you!Seller ID17,如果买家接受了部分退款，保留货物的意见，告知会同意部分退款或者找客服帮忙Dear Valued Customer,Thank you for your response, you have accept the partial refund US $xx, ple ase go to “my DHg ate” and click “refund and refund” then select the solution: “seller partial refund $xx, buyer no need to return”.Once we clicked that option the system will automatically provide you with a r efund. If you do experience any issues with this process, please contact us.Thank youSeller ID18,如果买家就是不喜欢收到的货（自身原因），坚持就要退货，可告知买家风险Dear Valued Customer,We are sorry to hear that you have opened a dispute regarding the item(s) y ou have received. If you wish to, you can return the item(s) to us, and once w e have received the item(s) we can then proceed to provide you with a full ref und.Please note that you will have to pay the shipping fee for returning the item(s). Below is our return shipping address:(详细英文退货地址：包括收件人XX，，，买家需要选择的货运方式和申报价格等)Contact name:shipping address:Zip Code:Tel: (required)Kind reminder:1. Returned goods must remain intact and in perfect condition2. Remember to mark "Order No." and “Returned Goods" on the parcel.Please let me know the shipment tracking number once you have shipped th e package.Thank you,Seller ID19，同意买家退货，询问买家退货进度Dear Valued Customer,We have not yet received the item(s) you have sent back to us. Please provi de us with the shipment tracking number and the shipping carrier’s website so that we can track the returned goods.We look forward to hearing from you soon.Thank you!Seller ID20,收到买家的退货，同意退款给买家，希望下次可以再合作Dear Valued Customer,We have received your item(s) and will now proceed to inform DHgate to ap ply the refund to you. We apologize for any inconvenience this may have caus ed. Welcome to our store again and we will give you some discount in your ne w order. Best Regards!Seller I。
外贸跟踪邮件范文【范本模板】
询问客户对报价的看法Dear xxx，Hope everything goes well with you!Have you kindly checked my offer？Hope they are workable for your market！It is a regret that I haven't received any information from your side。
May I have your idea about our offer? We will try to satisfy you upon receipt of your reply.If there is anything we can do for you，we shall be more than pleased to do so.Hope we can build good cooperation with you and your company.Best regards.追问客户的评价，求回复Dear xxx,How are you recently?Several days no news from you, have you got my enquiry for xxx？Fully understand that you are too busy to reply us。
But we are still waiting for your comments. We need your feedback to go ahead。
Thank you in advance。
Many thanks and best regards。
本着小强精神，保证客户收到报价,重发报价Hello,xxx，Wish you have a nice day！May I ask whether you have received my quotation？Now I am sending it again. If you have any other ideas, pls fell free to contact me. We will do much better if you can give any advices to us.Waiting for your favorable reply soon!Best wishes利用报价的有效期给客户一点压力Hello，xxx,Hope everything goes well!！! It is Bella。
外贸跟单邮件范文
外贸跟单邮件范文一、订单确认后的跟进邮件（初次跟进生产进度）主题：Regarding your order [订单号] Production update。
Dear [客户名字],Hope this email finds you well! I just wanted to give you a quick heads up on the progress of your order [订单号].Our production team is like a well oiled machine, and they've already started working on your order. Right now, they're gathering all the materials, which is a bit like a chef collecting all the ingredients before cooking up a delicious meal.We expect to complete the production process within [X] days. But don't worry, if there are any hiccups along the way, I'll be the first to let you know.In the meantime, if you have any questions or special requests, just shoot me an email or give me a call. I'm here to make sure everything goes smoothly for you.Best regards,[你的名字][你的公司名称]二、货物即将完成生产，通知客户安排运输相关事宜。
（完整版）外贸邮件回复常用语
（完整版）外贸邮件回复常用语产品报价（一）客户主动询价，我方报价Dear Mr./Ms XXThanks for your inquiry about XX products by e-mail dd xxxx, 2007!Now we here kindly quote you our best XX price as following: Products name:Specification, weight and size:Packing:Payment:Delivery time:Shipment fee:Quantity:Validity:Others:Pls review the above price and let us know your confirmation in an early date.Looking forward to hearing from you soon（二）我方主动询价，向客户报价Dear Mr/Ms XXWe have met somewhere / we knew your inquiry about XX products on alibaba. We are pleased we can supply them, now we here kindly quote you our best price as follows: Products name:Specification, weight and size:Packing:Payment:Delivery time:Shipment fee:Quantity:Validity:Others:Pls review the above price and let us know your confirmation in an early date.Looking forward to hearing from you soon.（三）询问客户产品规格：Dear Mr/Ms XXThanks for your inquiry about XX products on XX, 2007.In order to quote you right price, please inform us the detail specification such as size, weight, materials and so on.Looking forward to hearing from you soon.三问客户对报价的意见：1，第一次询问：Dear Mr/Ms XXRe XX products, We have quoted you FOB/CIF/ price by e-mail dd XXXX, 2007 Have you received it? Please check it and let me know your comments about the price.Looking forward to hearing from you soon.Dear Mr/Ms XXRe XX products, we have e-mailed you FOB/CIF/price after Canton Fair on Oct 24, 2006. Hope you have received it. What's your opinion? Can you accept it? If you have any problems, please let me know, I will try to solve it.Looking forward to hearing from you soon.2，第二次询问：Dear Mr/Ms XXRe the XX products, I have e-mail the FOB QINGAO price to you dd XX , 2007. And asked for your comments on XX, 2007. Butstill no reply . Have you received it? Please review it and let me know your comments. If any problems, please don't hesitate to contact us, We shall be pleased to be of service to you at all times.Thanks in advance for your quick reply!3，第三次询问：Dear Ms/Ms XXRe XX products, we have quoted you FOB/CIF/ price by e-mail after Canton Fair on Oct 24, 2006. But for a long time, you haven't replied us. So we sent two e-mail to you asking for your comments on Nov 9 and Nov 21, 2006. But still no reply. Now I 'd like to know whether you stillinterested in this item.Looking forward to hearing from you soon.Dear Mr/Ms XXRe XX products, we have contacted you two times. But still no your confirmation. Now our factory has been full of production. If you still can't confirm, I'm afraid we can't arrange for your order. So please inform your customer and send us confirmation as soon as possible.Looking forward to hearing from you soon.4,重新报价1）Dear Mr./Ms.XXRe XX products, we have quoted you FOB QINGAO price , But for a long time,you haven't reply us. So we sent two e-mail to you asking for your comments on Nov 13 and Nov 23, 2006. Now we here kindly requote you the adjusted price as follows: USDXX/pcHope you can accept this price.If sample required, we will send to you for your approval.Thanks in advance for your quick reply!2））Dear Mr./Ms.XXRe XX products,I have quoted you FOB QINGAO price We have checked our factory about the price, Now we here requote you the new price as follows,USDXX/pcHope you can accept this price.If sample required, we will send to you for your approval.5，询问对新价格的意见Dear Mr./Ms.XXRe XX products, in order to build our further business relationship. we have requote you new price on XX, 2007.Have you received it?. If you check other suppliers ,you will find this is our bottom price, hope you satisfied this time and accept it.五，订单f）样品合格，是否下订单，何时下订单（1）Dear Mr/Ms XXRe XX products, you told us the samples had passed the test. Now will you consider purchasing above items? Please let us know your opinion at an early date.Looking forward to hearing from you soon. Hope to start a new business in the near future!（2）Dear Mr/Ms XXRe XX products, you have sent us the test report on Dec 14, 2006. And informed us you would place an order for it. Now we still wait for your order. Could you tell me when you will place the order?g）催问客户下订单Dear Mr/Ms XXRe XX products，you told us you would purchase order on XXX , 2007. But we still no reply you order for a long time. Nowplease tell us when you will order so that we can arrange the production. ASAP.六，信用证h）催开信用证Dear Mr/Ms XXRe contract No。
外贸业务中回复样本
回RFQ时的样本：Dear Sir,Have a good day!Glad to hear that you're on the market for Led .We specialized in this field for several years with good quality and pretty competitive price. Also our products have been approved by CE & RoHs.Should you have any questions,pls do not hesitate to contact me!My Skype:Liying 1826618My WhatsApp:+86-182********My Trade manager:cn1001048133Best regards and looking forward to your early reply.回询盘时的样本：1.Dear XXX,Have a good day!Thanks for your inquiry about XXX .This is XX from FRD,China factory and we specialized in this field for several years with good quality and pretty competitive price. Also our products have been approved by CE CE & RoHs.2.Dear XXX,Good day,.Thank you for your inquiry.This is Cindy Li from China factory. well, I send the quote in accessory.Because I don't know your quantity and some require, so I base on MOQ 2000pcs.So that can you tell me your more contact way. that we can better communication.if you have any question，please feel free contact me.I'm waiting for your reply and hope we will have good business relationship.Thanks and Best wish for you.3.Dear XXGood Day！Many thanks for your kindly reply,Great honor to receive your email again，also, greeting to engineer xx.As for the quote details you request before, please see below information:1. CIF xxx (including the unloading charge at the destination port) is xxxx.2.The accept payment terms is T/T (tele transfer). 30% of deposit by T/T, and balance 70% should be paid before send to the delivery port.3.Generally it will take 9 weeks, details is: 3 weekds to production + 1 week to inspection and clearance customs +5 weeks sailing,. So, can you accept it?4.Dear FriendsHello,how do you do?Very nice to know you,this is Aimee from JeVc Lighting Co.,we are speciali zed in LED field for many years,and all our products have passed CE&RoHS a pproval.Now,i'd rather to introduce our popular products to,some details informa tion below:Are you interested in it?Don't worried about our quality,we can sign quality warranty to you,also i f something wrong,you just need send us a picture,we will solve it at the f irst time!Free sample will be provide,if needed,i am sure our price will be more com petitive than trade company.Hope this products can help you to open more bigger markets!What kind of LED products you are sell in your market?Looking forward to cooperation with you and your company in the nearest fut ure.Waiting for your replyThanks and best regardsYours Aimee5.Dear AimeeHow are you?Haven't hear from you for long, long, how are you?.Through several emails communicating with each other about our led XXX, we've been making good relationship and friendship with each other, wish you also think so and give me feedback at your convinence.Do you find our prices are too high or aren't you still interested in our proucts at all?Yes or no, pls kindly let me know-- That's the base principl of being human and making business.Any request, pls kindly let me know. Thanks for your cooperation in advance!6.Dear Mr.vxxx,Good day!How are you recently?I am writing to keeping in touch you about the laser marking machine business.Have you still in need of it?May I have your opinion about the machine? price ?For your request, our BMF fiber laser marking machine will meet your demand well.Also you can check my last email below.Thanks for your time and trust, If you have any questions, pls feel free to contact me.Best regards那么跟踪都要注意哪些呢：1.报价时要专业，信息比较全面，本身就给客户留下比较专业，比较诚恳的印象，客户会比较愿意跟专业的供应商合作！特别是大客户，晓得客户很多也不是太专注报价单特别是亚洲这边的印度巴基斯坦之类的更重低价格2.报价的有效期：每个报价都有有效期短的3天长的1个月，我们可以借有效期为题通知客户，若要下单请在有效期内！再或者，你就通知客户，现在市场价格已经开始上涨，但是我们的有效期还可以适应，请尽快通知我们！这样个客户留下了比较守承诺的印象！有效期内，客户未答复，则可以在有效期结束的第二天，就要通知客户，我们的有效期已经失效，但是如果再需要，请来信咨询，我们还会提供比较合适的价格给您！3.产品交货期和生产期限：在价格有效期内，可以利用交货期做文章，例如询问客户到底什么时候要，是否比较急，如果您不能及时下订，我们其他订单排在前面，可能会影响您的船期！4.突发事情：通过一些国际或者国内以及你们工厂发生的事情沟通和催客户下单5.询问需求法，这个方法也可以常用，例如说，不知道你最近是否有订单，请即时通知我，我给你报一个价格，参考一下！6.重复报价：对于没有恢复的客户，有时候多报价几次也会有效，只要价格调整了，就发价格给客户，即便是本身价格未变，但是由于海运费，汇率等因素的影响，还是会变化，告知客户！7.同行刺激法，最好是能够有个例的例如跟踪美国客户可以告诉他你们在那边的哪个客户订货了生产期安排的怎么样等等信息区刺激客户8.品牌客户榜样介绍，如果有大品牌客户的可以告诉对方么么品牌公司的产品在我们这生产了要不要我帮你们先安排生产周期，客户不回邮件后的十二步跟进模板作为一名新手，客户不回你的邮件，会很受打击。
外贸邮件最有效回复的技巧
外贸邮件最有效回复的技巧做外贸，让业务员感到最烦的就是客户不回复，但在买方市场的今天却又很正常。
但是如果能改进我们的联系方法,回复率必定会增加很多。
建议注意以下几点：一、邮件标题只能是客户求购的产品名称，而不要加其它的任何多余语言。
这样，客户打开你邮件的可能性一般可达到100%;或是客户关心的问题。
二、开头语简洁带过证明你是专业而老练的商人，可立即拉近与客户的距离，而对商人来说过多的寒喧实在是多余;不少人喜欢一开始就说从何得知该客户的。
建议你一般情况下最好不用提，客户在那里发布过求购信息，客户自己知道，多说多余;三、开头语特忌讳主动过多介绍自己，因为会给人一种推销的感觉，给人的第一感觉就不好。
事实上，没有几个客户会有耐心来阅读你的长篇介绍的，不主动过多介绍自己将一定反而会给客户一种很自信、很专业的印象，这种印象对你来说是非常重要的;也不要过多介绍过多的产品，因为客户只关心他想要的东西，这样才能体现你的专业性，针对性的回答。
那么，“过多”的标准是什么呢?我们认为，介绍性语言超过两句即是“过多”!四、简洁开头后，你必须立即进入正文，即报价，因为客户最关心的无非是产品规格与价格而已，你如不能提供客户想要的东西，客户回你干吗?立即进入报价，证明你是专业做该行的，你是有诚意、实实在在想做生意的，大家的时间都很宝贵，都不想浪费时间，特别是欧美商人更是如此;对于发达美国商人，生活快节奏，所以他对于效率及时间比较注重。
有人说，客户询盘中规格说的不全，无法报价，事实上，没有那个外商会在询盘中一次就把要求说完的，你可估摸着试探性报，报错了没关系，这只是证明你是专业的、多年做该行的，如所报的规格与客户所要的不符，客户一般会很快回复你并详细告诉你他所需产品的具体要求的;有人总喜欢第一次联系客户时就问东问西的，有些国家的客户(如印度、韩国)可能会耐心回你，但对大多数欧美客商(如美国)来说，他们一般是不会回复该类邮件的;五、所报的价必须是实价，必须与现有的市场行情相吻合，价太低，客户知道你不是做该行，不会理你;价太高也会吓跑客户，客户也不会回你，所以，切勿乱报价，应了解清楚了、多比较后再报，对新产品、对外贸公司来说这点尤其重要;六、第一次联系客户时，除非客户在询盘中提出，最好不要主动附上图片，以免被删或被国外反垃圾邮件软件拦截;七、与客户第一次联系最好用HOTMAIL邮箱或是YAHOO，或在邮件中另附上你的HOTMAIL 邮箱，因为垃圾邮件泛滥的原因，中国越来越多的邮件服务器被国外打入黑名单，而且HOTMAIL可以让你直接与客户交谈。
外贸 邮件 技巧
外贸邮件沟通中有一些技巧可以帮助您更有效地与潜在客户或合作伙伴进行沟通。
以下是一些建议：
1.了解目标客户：在发送邮件之前，尽可能了解目标客户的需求、兴趣和业务背
景。
这有助于您更准确地定位邮件内容，并提高邮件的吸引力。
2.简洁明了：在邮件中，尽量使用简洁明了的语言，避免使用复杂的词汇或句子
结构。
同时，确保邮件内容清晰、有条理，以便客户能够快速理解您的意图。
3.突出重点：在邮件中，突出您的产品或服务的特点和优势，以便客户能够更容
易地记住您。
同时，强调您与竞争对手的不同之处，以增加您的吸引力。
4.提供有价值的信息：在邮件中，提供一些有价值的信息，例如市场趋势、行业
动态、客户案例等，以增加您的可信度。
同时，针对客户的特定需求，提供一些个性化的解决方案或建议。
5.保持礼貌和尊重：在邮件中，始终保持礼貌和尊重的态度。
避免使用过于直接
或冒犯性的语言，以免引起客户的反感。
6.定期跟进：在与客户或合作伙伴沟通后，定期跟进邮件以保持联系。
这有助于
建立长期的关系，并增加客户对您品牌的认知度。
7.测试和优化：在发送邮件之前，进行测试和优化以提高邮件的打开率和点击率。
例如，您可以测试不同的标题、图片或链接位置，以确定哪种方式最能吸引客户。
总之，外贸邮件沟通需要注重细节和技巧，以便更有效地与潜在客户或合作伙伴进行沟通。
通过了解目标客户、使用简洁明了的语言、突出重点、提供有价值的信息、保持礼貌和尊重、定期跟进以及测试和优化等方法，您可以提高您的邮件沟通效果，增加客户的兴趣和信任度。
外贸询盘跟进邮件范文_写作指导_
外贸询盘跟进邮件范文外贸询盘应该很多人听说过，那么你们知道怎么写外贸询盘跟进邮件吗?下面是小编为你整理的外贸询盘跟进邮件范文，希望对你有用!一、买家询盘为泛问所有产品询盘格式通常如下：We are interested in all your products, could you please send us more information and samples about your products and price list?可参考如下模板回复：DearSir/ Madam,Thanks for your inquiry at .We are professional supplier for plush toys at competitive price, located in Nanjing City, Jiangsu Province. Here is the attachment with some pictures of our products that may suit your requirements, for more, please check our website, and select the products that you’re interested in.We have great interest in developing business with you, should you have any inquiries or comments, we would be glad to talk in details through MSN：XXX\ mails or any way you like.(附件内容可挑选一些公司主打产品)客户泛泛咨询时，往往真实购买意图一般，除非其正好需要/感兴趣您现在的产品或您挑选出的主打产品。
对能给予继续回复的客户应继续重点追踪，没有回复的客户则可以考虑不必花费大量时间追踪。
外贸报价后跟进客户英文邮件实例
comments by return will be much
appreciated. it will be our big pleasure if we have
opportunities to be on severice of you in
** ** according to your relative inquiry.
have you got (or checked) the prices or
not? ( you can add some words to introduce
your advantage ofuture.
looking forward to your prompt response,
thanks and best regards,
yours faithfully
aaron
回复c：如果仍然没有回音的话，可以在一、两个月后再写一封信。
dear sir,
外贸报价后跟进客户英文邮件实例
在平时商务往来中，很多客户在对公司某个产品价格询盘后，都及时给予报价，但是报价后就一直没有客户的反应，没有见有订单。像这种情况下，作为一个销售人员，应该如何处理呢？应该写什么内容的邮件去给客户以求进一步跟进呢？应该在发出报价后几天内发出邮件比较合适呢? 针对这些问题，本人提出以下三个解决方法，不妨拿出来让大家一起参考。
回复a：直接去函敦促
Dear hugo chu,
wish everything well with you and your
esteemed company ! we are in receipt of your letter dated aug 10 , and as
外贸客户跟进的十三种技巧
外贸客户跟进的十三种技巧01充分了解产品一定要对自己的产品很了解，包括自己的产品品质在市场上处在什么位置，价格又有多少竞争力，适合哪些市场，只有准确地做好产品定位，才能有的放矢，提高效率，减少不必要的损失。
同时，必须相信你的产品，并把这份信心传递给你的客户。
如果你对自己的产品没有信心，你的客户自然也不会对它有信心。
02了解行业动态，了解竞争对手的情况所谓知己知彼，百战不殆。
只有了解竞争对手的情况，才能做到心中有数，跟客户沟通起来才能游刃有余。
只有了解行业发展的动态，才能更好地把握产品发展的方向，不落后于人。
03寻找客户，培养客户会操作几个主要的B2B平台，做业务的还要懂得一些网上找客户的技巧。
获取订单的道路是从寻找客户开始的，培养客户比眼前的销售量更重要，如果停止补充新客户，外贸业务就失去成功之源。
例如：优贸网精准开发国外精准客户，一分钟挖掘联系方式，多渠道开发客户。
04接到询盘，要及时回复接到客户的询盘要及时回复，即使是一封大众格式的回复都会让客户知道你办事的效率及对客人的尊重。
05学会报价，给人专业的印象报价不能太高也不能太低，太高吓跑客户，太低会令后续讨价还价处于较窘迫的状态。
因此报单价一定要详细明了，给人留下专业的印象。
06想办法让客户记住你强烈的第一印象的重要规则是帮助人们感到自己的重要。
抓住一两个小细节，让客户记住你。
07注意一些沟通的技巧，提高解决问题的能力工作中难免会遇到这样或那样的问题，遇到问题不能慌，先把对方的情绪平复下来，然后思考怎样解决，尽可能找到一个折中的办法去减少双方的损失。
08提高谈判的能力在谈判前，尽可能把解决的方案都列出来，清楚自己的底线。
在谈判中最重要的是了解对手，关注对方的心态，对方的需求，对方的问题，只有了解对方，才能更好地把握谈判的尺度。
提高谈判的能力没有捷径，只能通过不间断的理论学习和实践总结来实现。
09提高分析的能力学会判断真假询盘，警惕钓鱼询盘。
一封邮件里，如果基本没提到产品的相关情况，只是以一个PRODUCTS统称来表示，或提示你要打开某个链接去看产品信息的，这类询盘很可能都是骗人的。
八种外贸跟踪邮件范文巧妙锁定客户
八种外贸跟踪邮件范文巧妙锁定客户1，报价后好几天没回复。
可以询问是否收到，收到了对价格有什么看法?对产品有什么建议?。
Sample one:Dear xxSorry to trobule you.Several days no news from you have you got my enquiry for xxxx ? Fullyunderstand that you are too busy to reply us.But we are still awaitfor your comments.We need your feedback to go ahead. Thank you inadvance.Many thanks and best regards.xxx2, sample 1 发出去后如果客户还没回复就这样跟进。
因为报价单里面有对价格限制有效期所以可以以此跟踪Sample two:Dear xxxxHope everything goes well !We are in receipt of your inquiry dated on xxx and quote you asfollow: XXXXXXX . pls kindly check whether price is workable ? Becasue price will beinvalid on xxxx.Wish we will promote business.Best regards.3, 如果碰到节假日也可以跟踪下。
sample 3Dear XXXXSorry for re-troubling you.pls find my pervious email below.Could you kindly check by return today ?Because we will on holiday from xx to xx and my email access may be limited.Thank you in advance.Bset regards.XXXX4,如果客户遇到客户国家节日也可以借此恭维一番。
外贸邮件如何跟进客户
外贸邮件如何跟进客户外贸邮件是跟进客户的重要工具之一，通过邮件的方式与客户保持有效的沟通，可以帮助我们更好地了解客户需求、促进交流、加强关系，并最终实现销售目标。
然而，在进行外贸邮件跟进时，我们需要注意一些注意事项。
以下是外贸邮件如何跟进客户的一些建议。
1.及时回复邮件：2.感谢客户：在回复客户的邮件时，要感谢客户选择我们的产品或服务，并表达对客户的赞赏之情。
这样可以增加客户对我们公司的好感度，并为进一步的交流打下良好的基础。
3.提供详细的信息：在回复客户的邮件时，要细心梳理客户提出的问题，然后给出详细的回答，并尽量提供相关的资料、图片、链接等，以帮助客户更好地了解产品或服务。
这样可以提高客户对我们的信任度，并促使客户更有可能购买我们的产品或服务。
4.邀请客户进行进一步的沟通：5.提供优惠活动或样品：如果客户在邮件中表达了购买意向，我们可以使用邮件跟进机会来提供一些优惠活动或样品，以吸引客户进一步的购买。
这样可以增加客户对我们产品的试用和评估的机会，提高销售转化率。
6.关注客户的节日或生日：在跟进客户的过程中，如果我们了解到客户的节日或生日，可以发一封贺卡或邮件表达我们的祝福和关怀。
这样可以增加客户对我们公司的好感度，加强我们的关系，并潜移默化地增强客户对我们产品的购买动力。
7.定期回顾和总结邮件交流：定期回顾和总结与客户的邮件交流是一个很重要的步骤。
我们可以从中分析客户需求的变化、客户对我们产品的反馈、客户提出的问题等，并及时进行整理和总结。
这样可以帮助我们更好地了解客户的需求和痛点，并针对性地调整我们的产品或服务，以提供更好的解决方案。
总之，外贸邮件跟进是一个重要的销售工作环节，在与客户进行邮件交流时，我们需要及时回复邮件、感谢客户、提供详细的信息、邀请客户进行进一步的沟通、提供优惠活动或样品、关注客户的节日或生日、定期回顾和总结邮件交流。
通过合理的跟进策略和技巧，我们可以加强与客户的关系，提高销售转化率，实现销售目标。
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如果客人还没有回信,一周后再问客人不回信的真实原因.(一般情况,70%的客人会告诉你他的原因)?
Glad to contact you again!Have you kindly check my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you. I would apprreciate for your any comment about our offer, including price, quality, sercive. No matter if it is positive answer, It is great help for us to meet your for your favorable reply soon!?
之后的日子里,可以尝试新产品的报价,刺激下客人的神经.?
我通常是这样写的：good day!my quotation of digital photo frame you might have received and considerated. could you kindly advise your comments at your earlier convenience? if the products isnot you are expecting,pls advise me your details requirement, i will re-offer am of service at any time!?
但是，不同的客人，我会变换着写邮件，让客人知道我们公司，产品的存在．我不会把客人缠得太紧，约十来天给他一封邮件我通常这样回复的：?
Dear ***,Wish you have a nice day!May I ask whether you have received my quotation?Now I am sending it again,if you have any other feel free to contact will do much better if you can give any advices to am waiting for your reply regardsWennie．?
但是，想成功可不是容易的事情．?
dear sir have you received our quotation of ..., if you have any further question,please don't hesitate to contact are waiting for you comment about our hope that we can establish a good business relationship with you in the nearest prompt reply will be appreciate.?
回复A：直接去函敦促?
Dear Hugo Chu, Wish everything well with you and your esteemed company ! We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our refrigeration goods . We hope they will reach you in due course and will help you in making your selection . Wish we will promote business as well as friendship! Best wishes ! Kevin?
回复B：先写邮件问清情况。
本人觉得先写邮件问清情况，简单的询问，如HA VE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU??再问何时开L/C?或汇订金过来.....如客户没回复，那你应该(很有必要)打个电话过去问清情况。
是价格问题还是临时发生改变??客户是，还在等最终客户的确认？还是其它问题？然后根据情况做一些措施看能否挽回这一张订单。
?
Dear Sir, Good morning! Hope you have got a wonderful weekend! For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of **** dated ** ** ** according to your relative inquiry. Have you got (or checked) the prices or not? ( You can add some words to introduce your advantage of your product or something else to attract the customer). Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severice of you in near future. Looking forward to your prompt response, Thanks and best regards, Yours Faithfully Kevin?
回复C：如果仍然没有回音的话，可以在一、两个月后再写一封信。
?Dear Sir, Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with comptetitive prices as per your request. By the way, how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other. Thanks and best regards, Kevin。