运营助理岗位说明书.doc
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行业经验
Microsoft Office and Translation
培训经历
管理技能
•Leadership Skill
专业技能
•Microsoft Office and Translation,Excellent English communication and writing skill
通用技能
职位描述文件
职位识别信息
职位名称
Operation Officer
所属部门
ContactCenter
职位编号
所在城市
工作地点
出差要求
□无□偶尔□经常□常驻
版本号
V1.0
生效日期
2005年6月15日
工作网络关系
直接上级职位
VP, operation
汇报职位
直接下级职位
Nil
人员管理权限
薪酬
□无□建议权□决定权
职责范围
(名称、定义、该职责所要达到的结果/目标)
责任级别
（全部/部分/协助）
衡量标准
(数量、质量)
业务类
Operational level
To prepare and monitor the implementation of all operational policies and procedures and act as central focal point.
To built up business model / operational matrix and analyze for upcoming trends and alert senior management on red flag events
To maintain a internal database for all related performance reports and benchmarking reports
To act as the focal point and communication officer of Operation Branch/Department
All
•KPIs for internal admin support
•Internal customer satisfaction
•External customer satisfaction
To consolidate all related operational management reports for VP, Operation and senior operation management team, which include regular sales, service and customer complaints and satisfaction survey.
直接下级人数
0
绩效
□无□建议权□决定权
直接管辖团队
0
配备
□无□建议权□决定权
业务指导职位
对职位产生影响的外部机构
受到职位影响的外部机构
任职资格
教育程度
Universityor above
专业方向
Business or English related
工作经验
•1 yearadministration or secretarial support preferably inforeign MNC
To monitor operating expenses, staff attrition and performance reports
To act as central point for all operational MIS, performance, sales and customeБайду номын сангаас satisfaction report maintenance.
•Communication
•Team Work
•Positive Working Attitude
•Willing to Work Under Pressure
职位目的与职责
职位目的（存在的理由，限制和目标）
Toprovide administrative and translationto support efficient operations of the contact center as well as various business lines of the company as a whole.
Microsoft Office and Translation
培训经历
管理技能
•Leadership Skill
专业技能
•Microsoft Office and Translation,Excellent English communication and writing skill
通用技能
职位描述文件
职位识别信息
职位名称
Operation Officer
所属部门
ContactCenter
职位编号
所在城市
工作地点
出差要求
□无□偶尔□经常□常驻
版本号
V1.0
生效日期
2005年6月15日
工作网络关系
直接上级职位
VP, operation
汇报职位
直接下级职位
Nil
人员管理权限
薪酬
□无□建议权□决定权
职责范围
(名称、定义、该职责所要达到的结果/目标)
责任级别
（全部/部分/协助）
衡量标准
(数量、质量)
业务类
Operational level
To prepare and monitor the implementation of all operational policies and procedures and act as central focal point.
To built up business model / operational matrix and analyze for upcoming trends and alert senior management on red flag events
To maintain a internal database for all related performance reports and benchmarking reports
To act as the focal point and communication officer of Operation Branch/Department
All
•KPIs for internal admin support
•Internal customer satisfaction
•External customer satisfaction
To consolidate all related operational management reports for VP, Operation and senior operation management team, which include regular sales, service and customer complaints and satisfaction survey.
直接下级人数
0
绩效
□无□建议权□决定权
直接管辖团队
0
配备
□无□建议权□决定权
业务指导职位
对职位产生影响的外部机构
受到职位影响的外部机构
任职资格
教育程度
Universityor above
专业方向
Business or English related
工作经验
•1 yearadministration or secretarial support preferably inforeign MNC
To monitor operating expenses, staff attrition and performance reports
To act as central point for all operational MIS, performance, sales and customeБайду номын сангаас satisfaction report maintenance.
•Communication
•Team Work
•Positive Working Attitude
•Willing to Work Under Pressure
职位目的与职责
职位目的（存在的理由，限制和目标）
Toprovide administrative and translationto support efficient operations of the contact center as well as various business lines of the company as a whole.