物流英语chapter_5
物流英语 第五章
Notes to A
• [1]Integrated logistics is defined as: the process of anticipating customer needs and wants; acquiring the capital, materials people, technologies, and information necessary to meet those needs and wants; optimizing the goods ---or service---producing a network to fulfill customer requests; and utilizing the network to fulfill customer requests in a timely way. • 对某事物下定义时，一般用被动语态，如‘sth is defined as…’,在本句中出现了 5 个动名词结构短语，这是因为这 些动词都落在了介词‘of’的后面，变成名词短语而非独立 句子。 • 全句译为：一体化的定义是：预测顾客的需求和渴望的过 程;为满足这些需要和渴望而获取资金、物资、人员、技 术和必要的信息;优化产品--或服务--建立网络以满足客户 的要求;以及使用网络以及时地满足客户的要求。
Exercises
• 1. The movement of( )and( )to a manufacturing company must be managed. • 2. Integrated logistics is a( )process. • 3. It incorporates actions that help move the product from the( ) • to the( ) . . • 4. How well they ( )determines how well customers are served. • 5. When a product( )in the distribution channel, the integrated logistics( ) • process .
物流职业英语unit5
Exercises
Ⅰ. Based on the above passage, choose the best answer for each of the following.
1.“ ___C_____ ”is NOT mentioned to satisfy customers’ demands.
A. Sent to the right place
B. At the right time
C. Sent the goods to carrier
D. Well-handled transport system
2. ____C____ is a bridge between producers and consumers.
5. What should we do to reduce the distribution problems? D
A. Confront related issues.
Байду номын сангаас
B. Determine order size accurately.
C. Accurate forecasting.
D. Above all.
Ⅳ. Translate the underlined sentences in the above passage into Chinese. 1. By means of a well-handled transport system, goods could be sent to the right place at the right time in order to satisfy customers’ demands. _通__过__管__理__良__好__的__运__输__系__统__，__货__物__可__在__正__确__的__时__间__发__送__至__正__确__的__地__点__以__满__足__客__户__需__求__。__ 2. In addition, a good transport system performing in logistics activities brings benefits not only to service quality but also to company competitiveness. _此__外__，__一__个__好__的__运__输__系__统__进__行__物__流__活__动__所__带__来__的__好__处__不__仅__可__提__高__服__务__质__量__而__且__可__提__升__ _公__司__竞__争__力__。________________________________________________________________ 3. Distribution is a logistics end delivery service in which goods move from suppliers to users within a relatively fixed distance and time span. _配__送__是__商__品__在__相__对__固__定__的__空__间__和__时__间__段__内__从__供__应__商__向__用__户__移__动__的__物__流__末__端__递__送__服__务__。__ 4. In practice, the logistics distribution mode varies with operator, nature of product, location, and other factors. Even the same DC may simultaneously adopt a number of differentiated distribution modes as per the specific situations. _在__实__际__运__作__中__，__物__流__配__送__模__式__会__因__经__营__者__、__产__品__性__质__、__地__域__等__因__素__的__不__同__而__不__同__，__甚__ _至__同__一__配__送__中__心__也__可__能__根__据__具__体__情__况__而__同__时__采__用__若__干__个__有__差__异__的__配__送__模__式__。__________ 5. Pipeline is used to transport liquids and gases (i.e. oil, natural gas). Although transportation is slow (3-4 miles per hour), the ability to operate 24 hours a day makes it an efficient transportation mode of these product types. _管__道__用__来__输__送__液__体__和__气__体__（__如__石__油__，__天__然__气__）__，__虽__然__运__输__较__缓__慢__（__3_-_4_英__里__每__小__时__）__，_ _但__一__天__2_4_小__时__的__运__行__能__力__，__使__这__类__产__品__的__运__输__模__式__变__得__更__有__效__。____________________
Unit-5物流英语知识讲解
Main Elements (提单的主要内容)
❖1. Date 日期 ❖2. Quantity 货物的数量 ❖3. Description of the goods 提单等描述
❖4. Name of the shipper and consignee 托运人和承运人的名字
❖5. Ports of loading and unloading 装货港及卸货港
LOGO
3 Functions of Marine Bill of Lading
❖1. A receipt for the goods
提单是承运人或其代理人签发的货物收据
2. Ev是海上货物运输合同的证明
❖3. A document of title
LO商G务O单证
Unit 5 Marine Bill of Lading
海运提单
Objectives
❖1. Understanding the process of a marine bill of lading
理解海运提单的流程
❖2. Learning how to read B/L data
学习怎样读懂提单资料
❖2. 发货人（Shipper）发货后，可通过银行 （Bank）将提单交给收货人(Consignee) 。
LOGO
the Process of Marine Bill of Lading
❖3. 收货人(Consignee)应注意提单上的通知方 (Notify party)。提单所列货物到达港口（Port） 后，承运人（Carrier）会通知通知方(Notify party) ，再由通知方通知收货人(Consignee) 持提单去港口（Port）提货。
❖4. 一般情况下，海运提单（Marine bill of lading）以及其他议付单据交付银行后，银行 （Bank）审核无误就可以将贷款（Freight and charges/cost）付给发货人（Shipper）.
05《物流专业英语》_PPT_Unit_5_Information_technology_in_logistics_A__第三版新编
Advanced transaction processing systems which address the needs of an entire organization are now commonplace. These systems enable management to monitor inventory at all locations throughout the organization, which may include multiple warehouses in multiple countries. 一些可以应对整个企业需要的先进的交易处理系统现在已经是 常见的。这些系统使企业能够在全企业的所有方位来监控 库存，这可能包括在多国的多个仓库。
All the flows of physical goods, people and material are triggered by ICT. The whole logistics and supply chain process is kept moving by the supply of information and communication. 所有实体物资流、人流和材料流通都是由ICT所引发的。整个物 流和供应链程序是由信息和通信的提供所推动的。
（Electronic Data Interchange）
第二部分 Section 2
本单元核心概念 Core concepts
What is ICT?
什么是ICT？
“
ICT, short for ‘information and
chapter 5物流英语
Protection and Preservation
ห้องสมุดไป่ตู้
Packaging can also provide supplementary product protection. This may be achieved by forms of cushioning such as shredded papers, foamed plastic or wrappings Adequate protection can also be created by tightly enclosed products in shrinkable or stretchable films or in tighter and smaller bundles of paperboard and corrugated board
Communication
Modern methods of consumer marketing would fail were it not for the messages communicated on the package. It is not only the sales package that must communicate. Grouped and transport packages also need to carry complete details, why?
Such information includes:
product brand names and descriptions; manufacturer’s name and address; quantity; use-by dates; directions for use; storage and disposal; cautionary or emergency information. The information provided on packaging allows the consumer to make informed decisions on the product’s purchase and use.
物流英语电子教案Unit 5
Explamation of y words
packaging: the business of packing包装 E. g.,(1) The special packaging will run up the price of the item. 这种特殊包装会抬高这种商品的价格。 (2) Packaging can be divided into industrial packaging and consumer packaging. 包装可以分成工业包装和消费品包装两大类。
(2) To identify package contents for
receiving, order selection and shipment verification, etc is the most obvious communication role of packaging. 包装最显著的信息作用就是识别包装内容 物和收货入库、拣选以及出运查验等物流 活动的进行。
(2) Arriving at a satisfactory solution involves defining the degree of allowable damage in terms of expected overall conditions ( because in most cases, the cost of absolute protection will be prohibitive) and then isolating a combination of design and material capable of meeting those specifications. 83) 要满意地解决包装这一问题，需要根据预期的总 体状况，判定货物所允许发生的货损程度（因为 在大多数情况下，不会为了完全避免货损而使成 本过高），然后找出一种包装，其设计和选材符 合这些要求。
chapter-5《现代物流专业英语》-易牧农-电子教案-3846-幻灯片(2)
Sentence Explanations
to a retail store has
products
from
different suppliers.
Sentence Explanations
日本的7-11根据其店铺的地理 位置和营业时间段的顾客 需求的不同为其所有店铺 制定了一个相匹配的目标。
5. 7-Eleven Japan has a goal of carrying products in its stores to match the needs of customers as they vary by geographical location or time of day.
understand the modes of transportation. describe the characteristics of the modes of transportation.
Transportation Mode
Supply chains use a combination of the following modes of traons
1. What are key players in any transportation？ 2. What is overhead cost? 3. Explain the factors that affect carrier transportation
decisions in your words. 4. Explain the factors that affect shipper transportation
Sentence Explanations
6. For example, Webvan,
物流英语(2021整理)
Part ⅠGeneral Review of Logistics第一局部物流概述▪Introduction to logistics物流简介▪Customer service and logistics客户效劳与物流▪Logistics processes物流过程Chapter 1 Introduction to logistics第一章物流简介▪Introduction 前言▪Definitions 定义▪Elements of logistics 物流因素▪Importance of logistics 物流的重要性▪Summary 小结Introduction 前言▪In a military sense, the term “logistics〞encompasses transport organization, army replenishments and material maintenance.▪在军队意识中，“ 物流〞这个专有名词就围绕着运输组织、军事补充和物资养护。
Definitions 定义▪Logistics (business definition )行业定义▪Logistics (military definition)军事定义▪美国物流管理协会定义▪加拿大物流管理协会定义Elements of logistics物流因素▪Storage, warehousing and materials handling▪储存，仓储和物料搬运▪Transportation 运输▪Inventory 库存▪Information and control 信息和控制▪Packaging and unitization▪包装和单位化Importance of logistics物流的重要性▪Logistics is an important activity making extensive use of the human and material resources that affect a national economy.▪物流是一项影响国民经济，充分利用人力和物料资源的重要活动。
物流英语(1-5章)课文翻译
第一章1.1为了避免潜在的误解对物流的意义，这本书采用目前定义由议会颁布的物流管理，是世界上最突出的物流专业组织之一。
据机CLM，“物流是供应链过程的一部分，计划，实施和控制的高效率，有效正向和反向流动和货物，服务存储和原产地之间的点和消费点的相关信息为了满足客户的需求“。
这个定义需要在更详细分析。
首先，物流供应链过程的一部分。
现在的关键是，物流是一个更大的意义上图片的一部分，供应链上各业务功能（如营销，生产和财务）内和跨组织的协调的重点。
事实上，物流。
即明确为物流的供应链可以实现的目标和目标的一部分公认的事实。
机CLM的定义还指出，物流“的计划，实施和控制。
尤其重要”这个词的，这表明物流应参与所有三个活动-规划，实施，控制，而不只是一两个。
有人提出，但是，物流更比在某些后勤政策，规划的实施。
请注意，机CLM的定义也提到了“高效率和有效的正向和反向的流动和存储。
”一般来说，效果可以被认为是“如何做了公司做他们说他们怎么办呢？”举例说，如果一家公司承诺，所有订单将在24小时内收到，那么订单的比例实际上是在24小时内发货收到发货？相比之下，效率可以被认为是如何（或不好）的公司资源用于做到一公司承诺可以做关于正向和反向流动，仓储，物流一直在关注着流动和存储，也就是朝着针对这些消费点。
然而，物流学科已经认识到逆向流动和储存（）逆向物流，它产生于消费一点的重要性。
逆向物流也可能在未来得到更多的重视，因为网上购物往往比其他类型的采购大老更高的回报。
机CLM的定义还指出，物流涉及的流动和“货物，服务和相关信息的存储。
”事实上，在当代，物流既是对信息的流动和储存的营商环境，由于它是关于流动和储存货物。
信息技术的进步使得越来越容易，成本低的公司来取代库存信息。
考虑美国海军陆战队的目标是取代库存信息，使他们不会储存在战场附近吨物资。
这就是武装德福塞斯在海湾战争时，却发现他们无法保持在什么容器，甚至没有使用的许多项目跟踪最后，机CLM的定义表明，这对物流的目的是“满足客户的需求。
物流英语unit 5 Warehousing Management共51页文档
Distribution Strategies
• Cross-docking
– Requirement: high volume, low variability of demand and suitable information system
Definition of warehousing
• Storage: hold stock or inventory
– In-transit Stock – Seasonal Stock – Periodic Stock – Speculative Stock – Safety Stock
• Safekeeping: protecting value of the goods
– Users: government and private enterprises
4. Bonded Warehouses
– Used to store imported goods of unpaid import duty – Users: importers
5. Co-operative Warehouses
• Pallets
– Materials: wood, pressed wood fiber, corrugated fiberboard, plastic or metal
• Loading Equipment
– Access: scissor lifts, goods lifts, dock levelers, loading ramps, doors, dock seals and vehicle restraints
物流英语logistics-english(中)
Role Play 1 A Retail Conversation
1. What is retail supply chain? 2. What is differences both Retail supply chain and common supply chain? 3. How do you think about price, range, service, quality, availability, convenience, brand and fashion of a retail supply chain?
To learn the retailing logistics management
Skill Developing Objective
Communication skills in introducing the retailing logistics
Communication skills in retailing logistics technique
Distribution center
Retailer
Customer
Direct Store Delivery
Text 1 Retail Supply Chains
•High transportation costs •High storing costs •High demand variability •Distant markets •Fragility and merchandising difficulty •Short shelf life of many grocery products •Responsibility for unsold products •Lack of information of customer preferences
《物流实务英语》(英汉双语)
Summary 本章小结
The chapter focuses on the concept of supply chain and supply chain management. Supply chain consists of firms collaborating to serve the needs of end-customers. Supply chain consists of firms collaborating to take advantage of strategic position and to improve operating efficiency.
True or False 判断对错
1.There are a variety of definition about the term "logistics", each have slightly different meaning.
2. Logistics involves the flow and storage of "goods, services, and related information".
5. Good customer service is to make sure that the right person receive the right product with the right quantity at the right place at the right time in the right condition, even the cost is very high.
物流英语Unit 5
The key to understanding the relationship is to remember that average inventory is equal to one-half the order quantity
9.维护 maintenance
10.库存成本 Inventory cost
`
Review: Translation
1. Transport may account for one-third to two-thirds of total logistics costs.
▪ 交通运输可能占整个物流成本的1/3到2/3。
第五单元 包装的功能 UNIT5 Packaging Function
Ⅳ Key points in text
1、Packaging can be divided into industrial packaging and consumer packaging. 包装可分成工业性包装和消费性包装两大类。
1). What are the two kinds of packaging? 2). What is the function of industrial
第五单元 包装的功能 UNIT5 Packaging Function
ⅠWords
1. packaging包装 2. facilitate使容易，便利 3. verification查证，验证 4. specification规范，明确说明 5. frequency频繁，频率，经常发生 6. identification鉴定，认同 7. checkpoint检查点 8. Potentially潜在地，可能地
物流专业英语Unit_Five
❖ 4An important role that inventory plays in the supply chain is to increase the amount of demand that can be satisfied by having the product ready and available when the customer wants it. Another significant role inventory plays is to reduce cost by exploiting any economy of scale that may exist during both production and distribution.
the supply chain? ❖ 3. Explain the activities involved in
warehousing. ❖ 4. What are the differences between
traditional warehouses and distribution centers?
堆货场假设年度库存维持成本是20的比例那么一个年度总费用达100万美元的公司的库存维护费用就是20万美元
Unit Five Inventory and Warehouse Management
Pre-reading Discussion
❖ 1. What are the inventories of a company? ❖ 2. What are the roles that inventory plays in
Warehousing Activities
❖ 9Warehousing activities involve receiving, transfer, storage, picking, and shipping.
墨菲物流学英文版第12版课后习题答案第5章
PART IIANSWERS TO END-OF-CHAPTER QUESTIONSCHAPTER 5: THE SUPPLY CHAIN MANAGEMENT CONCEPT5-1. Discuss the differences between a supply chain and supply chain management.A supply chain can be viewed as a combination of processes, functions, activities, relationships, and pathways along which products, services, information, and financial transactions move in and between enterprises from original producer to ultimate end user or customer. Supply chains are not a new concept in the sense that through the years organizations have been dependent on suppliers and organizations have served customers. Although any organization can be part of a supply chain, supply chain management requires overt management efforts within those organizations in the supply chain. Moreover, supply chain management cannot be successful unless the participating companies adopt an enterprise-to-enterprise perspective and apply the systems approach across all organizations in the supply chain.5-2. Discuss the SCOR and GSCF models of supply chain management.The SCOR model identifies six key processes—plan, source, make, deliver, return, and enable—associated with supply chain management. Each of the six processes indicates the important role of logistics in supply chain management. In the GSCF model, there are eight relevant processes—customer relationship management, customer service management, demand management, order fulfillment, manufacturing flow management, supplier relationship management, product development management, and returns management. Logistics also plays an important role in the supply chain processes in the GSCF model.5-3. Discuss how the logistics function contributes to the supply chain management processes established in the SCOR and GSCF models.With respect to the SCOR model, it can be argued that logistics has some involvement in both sourcing and making. Logistics can also be involved in delivering and returning; the definition of the deliver process specifically mentions the logistics components of order management, transportation management, and distribution management. As for the GSCF model, logistics considerations such as on-time pickup and delivery could arise within the order fulfillment process. The logistics function can contribute to customer relationship management and supplier relationship management processes in terms of outbound or inbound material being part of a product and service agreement with a key customer or supplier.5-4. What are four key enablers of supply chain management implementation?The text discussed the implications of increased customer power, establishing appropriate relationship structures, leveraging technology for enhanced visibility and communication, and the use of supply chain facilitators.5-5. What is the difference between a lean and an agile supply chain? Under what circumstances is each an appropriate supply chain approach to pursue?An agile supply chain focuses on an organization’s capability to respond to changes in demand with respect to volume and variety. Lean supply chains focus on eliminating all waste, including time, and ensuring a level schedule. An agile supply chain may be most appropriate in contexts in which customer demand is volatile and customer requirements for variety are high. In cases where customer demand is relatively stable and variety is low, establishing a lean supply chain may be a more appropriate goal.5-6. Discuss some of the ways that inventory can be reduced in the supply chain.Ways to reduce inventory in the supply chain include, but are not limited to, smaller, more frequent orders; the use of premium transportation; demand–pull, as opposed to supply–push, replenishment; and the elimination or consolidation of slower-moving products. However, prominent supply chain disruptions in the early part of the twenty-first century, such as terrorist attacks and natural disasters, have caused some supply chains to reassess their emphasis on inventory reduction.5-7. What is the difference between relational and transactional exchanges? Which is more relevant for supply chain management? Why?Relational exchanges tend to emphasize a long-term orientation whereas transactional exchanges have a short-term orientation. Unlike transactional exchanges, relational exchanges are characterized by attributes such as trust, commitment, and dependence. Supply chain management suggests that supply chains exist to improve the long-term performance of the individual companies and the supply chain as a whole. Relational exchanges also have a long-term orientation. As a result, relational exchanges are more relevant than transactional exchanges to supply chain management.5-8. Do you agree or disagree that supply chain collaboration can be classified as transactional, tactical information sharing, or strategic in nature? Why?Students could argue that supply chain collaboration is not transactional, tactical information sharing or strategic in nature, but the text argues for this classification scheme.5-9. This chapter suggests that technology has been at the center of changes taking place that affect the supply chain. Do you agree or disagree? Why?Although students can support either side of the argument, the text does argue that technology has been at the center of changes taking place that affect the supply chain. In particular, increases in computing power and the Internet have been behind much of this change.5-10. Discuss the impact of the Internet on supply chain management.The Internet can facilitate supply chain effectiveness and efficiency by providing opportunities to simultaneously improve customer service and reduce logistics costs. The Internet allows one supply chain party to have virtually instantaneous visibility to the same data that the other supply chain participants have. This visibility can ultimately result in lower inventories and improved profitability throughout the supply chain.5-11. How might regulatory and political conditions act as barriers to supply chain management?With respect to regulatory conditions, a number of today’s supply chain arrangements were illegal until the early 1980s. At a minimum, companies should be aware of regulatory considerations before pursuing supply chain arrangements. Political conditions such as war and governmental stability can also act as barriers to supply chain management. A political uncertainty such as war might cause some organizations to shy away from joining or developing supply chains that rely on companies located in warring countries. Governmental policies that either discourage interorganizational coordination or discourage doing business with certain countries would obviously have a negative impact on supply chain efficiency. As an example of government policy, the 2016 decision by the United Kingdom to exit the European Union is likely to have significant effects on European supply chains.5-12. Why is top management commitment necessary for successful supply chain management?Top management has the ability to allocate the necessary resources for supply chain endeavors and the power to structure, or restructure, corporate incentive policies to focus on achieving organizational or interorganizational (as opposed to functional) objectives.5-13. Some companies are hesitant to use frequent shopper cards because the data provided could violate the customer’s privacy. Do you agree or disagree? Why? Although either answer is acceptable, the question of data usage versus customer privacy has generated impassioned discussions by students. On the one hand, the frequent shopper cards can provide a plethora of data about the shopping habits of particular consumers, potentially allowing stores to achieve customized marketing for individual customers. At the same time, frequent shopper cards could violate customer privacy by revealing what was purchased, when it was purchased, where it was purchased, and how it was purchased.5-14. Discuss the best-of-breed and single integrator approaches.In a single integrator approach, a single vendor provides all relevant software applications (e.g., inventory management, transportation management, warehouse management, etc.). One advantage of this approach is that there should be coordination across the various applications. Alternatively, a best of breed approach chooses the best application for a particular function. This approach often requires additional software packages to coordinate the different applications—and these integrations don’t always go smoothly.5-15. Do you think corporate cultures are relevant for supply chain management? Why or why not?Either answer is acceptable. However, the text indicates that incompatible corporate cultures could present potential obstacles to effective and efficient supply chain management. For example, an organization with a participative management style might not mesh very well with an organization that has an autocratic management style. In addition, manifestations of corporate cultures, such as company rituals and company brochures, can provide important clues about the capability of potential supply chain parties to work together.5-16. Why is supply chain integration so difficult in global supply chains?Integration challenges in global supply chains include cultural, economic, technological, political, spatial, and logistical differences. Global supply chains translate into both longer and more unpredictable lead times for shipments, which increase the chances that customer demand might not be fulfilled due to a potential out-of-stock situation.5-17. Discuss the strategic and tactical considerations that can drive a company to use the services of a 3PL.The decision to use 3PL services can be driven by strategic considerations in the sense that an organization believes that one or more aspects of its supply chain(s) needs to be transformed. Alternatively, the decision to use 3PL services could be more tactical in nature. An organization might have an inefficient distribution network, an inability to control internal costs, a costly or inflexible workforce, outdated warehousing facilities, or outdated information systems.5-18. What are some reasons that third-party logistics arrangements aren’t always successful?One common cause of 3PL failure is unreasonable and unrealistic expectations, generally from the user’s perspective. Another cause of failure involves a lack of flexibility. For example, has the arrangement been structured so that unexpected occurrences can be dealt with in a timely and satisfactory manner?5-19. What is the difference between a 3PL and a 4PL/LLP?Third-party logistics refers to a situation in which one company (say, a manufacturer) allows a specialist company to provide it with one or more logistics functions (e.g., warehousing or outbound transportation). A 4PL/LLP is a company whose primary purpose is to ensure that various 3PLs are working toward the relevant supply chain goals and objectives.5-20. Discuss the three primary methods that organizations can use to integrate their supply chains.One method is vertical integration, in which one organization owns multiple participants in the supply chain. A second method involves formal contracts among various participants, such as occurs with franchising. The third method focuses on informal agreements among various organizations to pursue common goals and objectives. This option provides a great deal of flexibility, which can have both positive and negative aspects.PART IIICASE SOLUTIONSCASE 5-1: JOHNSON TOY COMPANYQuestion 1: From the standpoint of an individual concerned with accounting controls, discuss and evaluate Johnson Toy Company’s present policies for handling returned items.The controls are poor from the standpoint of accuracy of financial records because they provide poor information to management.Question 2: Answer Question 1, but from the standpoint of an individual interested in marketing.Marketing people tend to favor less stringent controls in the sense that they provide more flexibility when bargaining with retailers.Question 3: Propose a policy for handling returns that should be adopted by the Johnson Toy Company. Be certain to list circumstances under which exceptions would be allowed. Should it apply to the Jungle Jim dolls?One student’s answer is reproduced here.I.HIGH-VOLUME CUSTOMERS (defined as purchasing $75,000 ofmerchandise from Johnson’s per year)A.Functionally damaged goods may be returned to Johnson’s plant atJohnson’s expense with a full refund.B.High-volume customers will receive a straight 2% deduction off thewholesale selling price to cover defectives—whether defectives areclassified as cosmetically damaged or slow-moving items, exceptwhen unable to sell due to special circumstances (see Section III).II.LOW-VOLUME CUSTOMERSA.Functionally damaged goods may be returned to Johnson’s plant viaJohnson’s salesperson with a full refund.B.Low-volume customers will not receive an automatic deduction fordefectives. Instead, the damage or defect must be defined:1.Cosmetically damaged goods (classified as functional andsalable): a 25% discount granted upon inspection byJohnson’s salesperson.2.Slow-moving items: NO RETURNS3.Non-moving items (for reasons other than physical damage):see Section III (special circumstances).III.SPECIAL CIRCUMSTANCES When product is not resalable for reasons other than being functionally damaged or just a slow mover in the offseason, such as when the product receives bad press (as in the case ofJungle Jim and Jogger Dolls), Johnson will allow return of all such non-resalable items under the following conditions:A.Retailer must pay for the returned merchandise to reach Johnson’splant.B.Retailer’s account will be credited for the full amount of said purchase.C.Credit is to be used within 30 days of receipt of returned goods atJohnson’s plant; credit will be void after 30 days.No mention was made as to whether the returns policy should apply to the Jungle Jim dolls. The firm might try to enforce it but customers might complain that it should not be applied retroactively.Question 4: Should this policy, if adopted, be printed and distributed to all of the retailers who handle Johnson Toy Company products? Why or why not? If it should not be distributed to them, who should receive copies?Yes, retailers should know exactly what the returns policy will be. One element of a customer service policy is to let customers know in advance what the policy is.Question 5: Assume that it is decided to prepare a statement on returns to be distributed to all retailers and that it should be less than a single double-spaced page. Prepare such a statement.The answer provided for Question 3 would suffice here as well.Question 6: On the basis of the policy in your answer to Question 3, develop instructions for the Johnson Toy Company distribution and accounting departments with respect to their roles and procedures in the handling of returns.One could take the information (as developed in the answers to Questions 3 and 5) and draft a memo to be sent to both the distribution and accounting departments, telling them of the new policies and their roles in carrying out those policies. The accounting department should be told to develop additional procedures that will protect against fraud. In addition, other departments in the firm should receive some information concerning the returns because they may contain information that should interest marketing, quality control, and production scheduling.Question 7:Assume that you are Cheryl Guridi, the firm’s logistics manager. Do you think that the returns policy favored by the logistics manager would differ from what would be best for the firm? Why or why not?Yes, the returns policy favored by the logistics manager will favor a tight return policy so that her department does not have to be responsible for keeping track of returned inventories and for shipping damaged goods. The firm would probably prefer a looser return policy so that it could be used as a bargaining tool to increase sales.Question 8: Until the policy you recommend in your answer to Question 3 takes effect, how would you handle the immediate problem of retailers wanting to return unsold Jungle Jim the Jogger dolls?There are several approaches to this question. Some students have provided very specific policies. Others have said that because the policy was not in effect when the Jungle Jim dolls went out, it should not apply to their situation. This latter group favored a policy of “almost anything” that would keep retailers happy. They argued—with support from the case material—that there were a number of valued long-term relationships with retailers that should not be harmed.。
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Many enterprises go out of business because of inefficient materials handling practices. In many instances, it is seen that competing industries are using same or similar production equipment, and one who uses improved materials handling system stays ahead of their competitors. The essential requirements of a good materials handling system may be summarized as:
All the above points clearly show the importance of materials handling in an industry or material transportation system. However, the negative aspects of materials handling should also not be overlooked.
Efficient and safe movement of materials to the desired place. Timely movement of the materials when needed; Supply of materials at the desired rate. Storing of materials utilizing minimum space/ Lowest cost solution to the materials handling activities.
Introduction to maerials handling is loading, moving and unloading materials. To do it safely and economically, different types of tackles, gadgets and equiment are used, when the materials handling is referred to as mechanical handling of materials.
Materials handling is not a produciton process and hence does not add to the value of the product. It also costs money; therefore it should be eliminated or at least reduced as much a possible. In many cases, mechanical handling reduces the cost of manual handling of the materials, where such materials handling is highly desirable. The foremost importance of materials handling is that it helps productivity and thereby increases profitability of an industry.
These long distance movements of materials are generally termed as transportation of materials through various modes of transport like road, raqil, ship or air. Transportion is generally excluded form the scope of materials handling. However, at each of the sources and destinations, loading and unloading of materials is necessary and these are referred to as materials handling of these locations.
Chapter five Materials Handling
Learning objective
To understand the definition of materials handling To Understand the importance of the danger of materials handling To demonstrate the materials handling process of your company To establish logistics business relationship with your clients
Due to the weight, volume and throughput of materials, mechanical handling of materials may become unavoidable. Often materials handling extends beyond the boundary of the industry in the form of movement of raw materials from the sources to the plant or in the form of finished goods from the plant to the points fo consumption.