酒店专用礼仪用语中英文对照版
酒店服务礼仪中英文对照
酒店服务礼仪Hotel Service Etiquette酒店服务礼仪基础知识模块一The Basic Information of Hotel Service Etiquette Module One一、什么是礼仪s the Etiquette? ’Section one What二、酒店服务礼仪Hotel Service Etiquette Section Two酒店服务礼仪的定义)一(1.Definition of Hotel Service Etiquette酒店服务礼仪的原则)二(2. Principle of Hotel Service Etiquette( 酒店服务礼仪的内容)三3. Content of Hotel Service Etiquette酒店服务礼仪的)四(4. Effect of Hotel Service Etiquette学习酒店服务礼仪的方法)五(5. The Ways of learning Hotel Service Etiquette学习酒店服务礼仪的意义)六(6. Significance of learning Hotel Service Etiquette三、角色定位与服务意识Role Orientation and Service Consciousness Section Three一( 服务意识)二( 角色定位)1. Role Orientation2. Service Consciousness酒店服务人员的仪容仪表模块二Appearance and Dress of Hotel Service Staff Module Two一、概述Introduction Section One二、仪容Appearance Section Two)一( 酒店服务人员仪容的基本要求1. Basic Requests to Appearance of Hotel Service Staff 酒店服务人员的化妆原则)二(2. Principles for make-up of Hotel Service Staff三、仪表Dress Section Three一( 着装的原则)1. Principle of Dress酒店服务人员服饰礼仪)二(2. Dress Manners of Hotel Service Staff酒店服务人员的仪态模块三Deportment of Hotel Service Staff Module Three 一、概述Introduction Section One二、表情语Section Two Facial Expression微笑)一(1. Smiling目光)二(2. Look in eyes三、动作语Body Language Section Three手势语)一(1. Gesture站姿)二(2. Standing Posture坐姿)三(3. Sitting Posture( 走姿)四4. Walking Posture蹲姿)五(5. Crouching Posture模块四酒店服务的语言艺术Linguistic Art of Hotel Service Module Four一、酒店服务语言概述Introduction of Linguistic Art of Hotel Service Section One酒店服务语言的基本要求)一(1. Basic Requests to Linguistic Art of Hotel Service 酒店服务语言的基本原则)二(2. Basic Principles of Linguistic Art of Hotel Service 酒店服务的语言艺术及其作用)三(3. Linguistic Art of Hotel Service and its significance二、酒店服务语言的应用Section Two Applications of Hotel Service Language 迎候语言)一(1. Language of Meeting the Guests交流语言)二(2. Language of Communication电话语言)三(3. Language in Telephone语言禁忌)四(4. Language Inhibitions三、服务语言艺术的培养途径Section Three Cultivating Approach of Linguistic Art of Hotel Service会议服务礼仪模块五Conference Service Etiquette Module Five一、会议的概念The Concept of Conference One Section二、会议的类型Section Two The Types of Conference三、会议服务礼仪的基本流程Basic Procedure of Conference Service Etiquette Three Section四、会前准备服务礼仪Service Etiquette of Preparations for Conference Section Four)一( 环境礼仪规范)室(会议厅1. Environmental Etiquette Rules of the Conference Hall 会议会场布置礼仪规范)二(2. Etiquette Rules of Decorating the Conference Hall会议摆台礼仪规范)三(3. Etiquette Rules of Setting the tables of Conference设备使用礼仪规范)室(会议厅)四(4. Etiquette Rules of using the Equipments in the Conference Hall五、会议期间的服务礼仪Section Five Service Etiquette during the Conference 礼仪原则)一(1. Principles of Etiquette操作标准)二(2. Standards of Operation一般会议服务礼仪)三(3. Service Etiquette of General Conference特殊会议服务礼仪)四(4. Service Etiquette of Special Conference会议附属设施服务礼仪)五(5. Service Etiquette of Attached Facilities to the Conference六、会后服务礼仪Service Etiquette after the Conference Section Six送客服务)一(1. Service of Seeing the Guests off会场清洁)二(2. Cleaning the Conference三( 处理会议文件)3. Dealing with the Documents of the Conference 其他服务)四(4. Other Service国际接待礼仪常识模块六Module Six一、国际接待礼仪原则Section One Etiquette Rules of International Reception 依法办事)一(1. Acting accordance with the Law)二( 遵时守约2. Being on Time and Keeping to the Promise尊重隐私)三(3. Valuing the Privacy女士优先)四(4. Ladies first( 尊重他人)五5. Respecting others保护环境)六(6. Protecting Environment二、迎送接待礼仪Section Two Etiquette of Meeting and Seeing Off接待准备)一(1. Preparations for Reception迎送)二(2. Meeting and Seeing Off会见、会谈)三(3. Meeting and Conversation签字)四(4. Signing宴请仪式)五(5. The Ceremony of Entertainment西餐宴请)六(6. Feasting the Guests on Western Food三、礼宾次序与国旗悬挂法of Ways the and Ceremony the of Order Three Section the HangingNational Flag礼宾次序)一(1. Order of the Ceremony国旗悬挂法)二(2. The Ways of Hanging the National Flag我国主要客源国和地区以及部分少数民族的习俗和礼节模块七Tourist Main s ’CountryOur of Etiquette and Custom Seven ModuleSource Countries, areas and some Minoritis一、我国主要客源国和地区的习俗与礼节。
酒店前台英文礼貌用语1
酒店礼貌英语HOTEL COURTESY ENGLISH接待处礼貌服务英语COURTESY ENGLISH FOR RECEPTION1、请填写登记表。
Please fill in the registration form.2、请稍等。
Just a moment please.3、先生，您有没有预约？Do you have a reservation with us, sir?4、您预备如何付款呢？How would you like to pay your bill?5、请问怎么拼呢？How do you spell that, please?6、我在贵店预订了房间。
I have a reservation with you.7、请让我刷您的信用卡好吗？May I print down your card, please?8、早上好***先生（女士），有一位先生（女士）在大堂想和您通话，请稍候。
Good morning/afternoon/evening, Mr/Mrs….There is a Mr/Mrs…in the lobby whowants to speak to you. Just a moment, please. 9、对不起，电话没人接。
I’m sorry, but nobody is answering the phone. 10、请您在这里签一下字，好吗？Would you sign here, please?11、您打算在这里逗留多长时间？How long will you be staying here?12、能对一下您的护照吗？May I see your passport?13、这是房间钥匙，您的房间号码是***。
Here’s the room key. Y our room number is***.14、我能和David讲话吗？May I speak to David, please?15、我能给他留言吗？Could I leave a message for him?16、我们希望您在这里和我们一起度过的时光非常愉快。
服务礼仪中英文
In the restaurant, always be ready to greet your guests with a friendly smile. Then guide them to a table and help them to sit down by holding the chair. 在餐厅，要始终准备以友好的微笑欢迎你的客人。然 后引导他们到餐桌前，拉开椅子帮助他们坐下； Never enter a guest room without knocking first and waiting for a reply. 记住： 进入客人房间前，一定要先敲门，得到客人答 复后再进入； Always say goodbye to guests when they leave. A friendly word will make them want to return. 客人离开酒店时一定要和他们说再见。一句亲切友好 的话会让客人觉得很温暖，愿意再次光顾。
Manners and Behaviors 礼貌举止
Guests are never impressed to see a member of staff yawning or shouting across a room to a colleague. 客人看到酒店员工打呵欠或大声 喊叫时，对酒店是不会产生好印 象的； Scratching always gives the impression that you are unclean; biting nails suggests lack of selfdiscipline. 搔痒的动作会使人感觉很不干净, 咬指甲使人认为你缺乏自我控制；
酒店基本用语
酒店基本用语第一篇：酒店基本用语酒店基本用语欢迎和问候语1.Good morning(afternoon, evening), sir(madam).早上(下午、晚上)好，先生(夫人)。
2.How do you do? 您好!(初次见面)How do you do? 您好!Glad to meet you.很高兴见到您。
3.How are you? 您好吗?Fine, thanks.And you? 好的，谢谢，您呢?4.Welcome to our hotel(restaurant ,shop)欢迎到我们的宾馆(餐厅、商店)来。
5.Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
(客人刚入店时)6.I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。
(客人在饭店逗留期间)7.Have a good time!祝您过得愉快!电话用语8.Park Hotel, Front Desk.Can I help you? 公园饭店，前厅。
您找谁?9.Sorry, I’ve dialed the wrong number.对不起，我拨错号了。
10.May I speak to your General Manager? 能和你们总经理说话吗?11.Sorry.He is not in at the moment.对不起，他现在不在。
Would you like to leave a message? 您要留口信吗?12.Pardon? 对不起，请再说一遍好吗?I beg your pardon? 对不起，请再说一遍好吗?祝贺语13.Congratulations!祝贺您!14.Happy birthday!生日快乐!15.Happy New Year!新年快乐!16.Merry Christmas!圣诞快乐!17.Have a nice holiday!节日快乐!18.Wish you every success!祝您成功!答谢和应答语19.Thank you(very much).谢谢您(非常感谢)。
酒店管理：前台服务英语酒店管理：
客房部服务英语第一节基本礼貌用语1、称谓用语3) Excuse me. 对不起。
1)知道客人的姓氏时: 4) Sorry to have kepy you waiting.Mr.XX "XX先生" 对不起,让您久等了。
Mrs.XX "XX太太" 5) That’s all right.没关系Mr & Mrs.XX "XX先生和太太" 6) Don’t mention it.不必介意Miss XX "XX小姐" 5、祝贺用语2)不知道客人的姓氏时: 1) Congratulations. 祝贺您Sir "先生" 2) Have a good day. 祝您快乐Madan "女士" 3) Merry Christmas. 圣诞快乐Miss "小姐" 4) Happy mew year. 新年快乐3) 对团体客人的称呼: 5) Happy birthday. 生日快乐Gentinen "先生们" 6、告别用语Ladies & Gentlimen "女士们、先生们" 1) Good-bye 再见Ladies "女士们" 2) Have a nice trip. 一路顺风Lady & Gentlemen "女士和先生们" 3) Hope to see you ag2、问候用语希望再见到您。
1) How do you do ? 您好4) Good night. 晚安2) How are you? 您好吗？7、应对用语3) I’m fine, thank you,And you? 1) Yes, sir/madam.好的,先生/太太很好,谢谢。
您呢？2) Certainly, sir/madam. 当然可以4) Good morning. 早上好。
酒店各部门礼貌用语（中英文）
武陵源宾馆员工礼貌服务用语一、常用词汇先生/女士sir/ lady卫生间Toilet/ W.C/ lavatory/ bath room中餐厅Chinese restaurant西餐厅west restaurant泡脚feet-dipping演艺中心showplace全陪导游tour guide 司机driver 香皂soap 沐浴液shower洗发液shampoo 卫生纸toilet paper电吹风hair drier 剃须刀razor 毛巾towels 浴巾bath towel面巾face towel 梳子comb 牙刷toothbrush 牙膏toothpaste插座plug 烟灰缸ashtray信封envelope 衣架caathangers湿巾wet towel 茶水teas绿茶green tea北京二锅头erguotou made inBeijing啤酒beer电话号码telephone number房间号码room number二、方位：前front 后behind左left 右right三、数字0~100 zero 1 one 2 two3 three4 four5 five6six 7seven 8 eight9 nine 10 ten四、基本礼貌用语欢迎您下榻我宾馆。
Welcome to our hotel!欢迎welcome您好How do you do!/ How areyou!早上（上午/下午）好。
Good morning(afternoon)晚安！Good night!祝您节日快乐Have a good holiday!新年快乐！Happy new year!生日快乐！Happy birthday!对不起！Sorry!没关系！Don‟t mention it!不要紧！It doesn‟t matter.别客气！Y ou are welcome!再见！Bye-bye!请问我能帮到您什么吗?What can I do for you?/May I helpyou?请稍等。
酒店基本服务礼貌用语(英汉)
直接称谓语：Gentleman 先生Sir 先生Mr 某某先生Lady 夫人、女士Madam 女士Mrs 某某夫人、某某太太Ms 不知是已婚或未婚Ms Green,格林女士，但是Lady Madam后面不能跟姓或名。
间接称谓语：The gentleman 那位先生That lady 那位女士Your husband 您的先生Your wife 您的夫人欢迎语：Welcome to stay in our hotel.欢迎您住在我们酒店。
Welcome to have your meals here.欢迎您来这里进餐。
I hope you will enjoy your staying here.希望您在这里生活愉快。
问候语：How do you do? 您好！Good morning. 早安！Good afternoon.. 午安！Good evening. 晚安！Long time no see you. How are you?多日不见，您好吗？祝贺语：Congratulations! 恭喜、祝贺I wish you a happy holiday!祝您节日愉快！A merry christmas to you!祝您圣诞愉快！Happy New Year!祝您新年愉快！Wish you a happy birthday!祝您生日愉快！Wish you every success!祝您一切都好！Wish you good business!祝您生意兴隆！告别语：Good bye 再见。
Good night 晚安。
See you tomorrow.明天再见。
Pleasant journey!祝您旅途愉快！Have a good trip!一路平安！Hope to see you again.欢迎您再来。
May I help you?我能为您做些什么吗？Is there anything else?您还有别的事情吗？Will it trouble you?这会打搅您吗？Would you like……?您喜欢……吗？Would you want……?您需要……吗？Can you……?您能够……吗？Would you mind if I……?我可以……吗？Please speak slowly.请您讲慢一点。
星级酒店服务用语中英文对照版
一、预定1、上午/下午/晚上好，我能为您做些什么？Good morning / afternoon/ evenig, May I help you?2、请问您一共有多少人来用餐？How many presons are there in you party,Sir/Madam?How many gicests are coming?3、请问您几点到？What time would you like to arrive?4、请问您贵姓？May I have your name,please?5、可以留下您的联系方式吗？May I take your telephone number,please?6、请问您有什么需求需要我们做准备的？Is there anything specis you would like us to prepore?7、如果您有什么要求，请通知我们。
If you have further requiements,please let us know.8、恐怕我们餐厅给您留座到晚上8：00。
I'm afraid that we only can guarantee the table before 8:00in the evening.二、迎宾1 、上午好，欢迎光临。
Welcome to our restanrant.2、我能为您做些什么？May I help you?3、请问您是否有预定？Do you have a reservation?4、请问您一共有多少人来用餐？How many persons5、请这边走/请跟我来。
This way please/Follow me,please.6、先生，您看见在这里可以吗？Would you like to sit here,sir?7、您是愿意靠窗户坐还是靠门坐呢？Which do you prefer,by the window or near the door?8、您对这张餐桌还满意吗？Is this table fine with you?9、这是您的菜单，先生。
礼宾服务用语(中英文)
礼宾服务用语（中英文）一、常用词语：breakable(易碎的) produce(出示) deposit(寄存) safety deposit(保险箱) tag(取物牌) valuable(贵重物品)二、常用句型（注：★表示该句话为酒店客人所说）1、寄存物品(1)l’d like to leave this bag with you.★我想把这个袋子寄存在你这儿。
(2)ls there anything valuable or breakable in it?请问里面有贵重物品或易碎物品吗？(3)Would you mind taking the valuables with you, or leaving them at the safety depositbox?您介不介意自己带着贵重物品，或者把它们放在保险箱里呢？(4)Here is your tag.这是您的取物牌。
(5)You’re expected to produce the tag when you collect your bag.您来拿袋子的时候要出事取物牌。
2、领取物品(1)Can l get my bag back please?★请问我能拿回我的袋子吗？(2)May l have your tag please?请把取物牌给我好吗?Could you check if everything is here?(3)麻烦您检查一下东西是否齐全好吗？3、客人遗失了取物牌（1）l left my bag with you ,but l can’t find the tag anywhere.★我把袋子放在你这儿了，可我找不到取物牌。
（2）Do you remember the number of the tag?您记不记得牌子的号码呢？（3）Could you describe it, please?您能不能描述一下（寄存的包裹）呢？（4）May I see some identification, please?我能看一看您的证件吗？（5）Just a moment, please. I’ll check for you.请稍等，我来为您查查看。
酒店常用英语口语带翻译50句
酒店常用英语口语带翻译50句1. Greeting•Good morning, can I help you? 早上好，我能帮您吗？•Hello, welcome to our hotel. 您好，欢迎光临我们的酒店。
2. Check-in•I have a reservation under the name of Smith. 我有一个叫做Smith的预订。
•Could you please fill out this registration form? 请您填写这张登记表好吗？3. Room Assignment•Your room number is 305, on the third floor. 您的房间号是305，位于三楼。
•Enjoy your stay in our hotel. 希望您在我们酒店过得愉快。
4. Room Facilities•Is there free Wi-Fi in the room? 房间里有免费的Wi-Fi吗？•The air conditioning is not working properly. 空调不太正常。
5. Room Service•Can I order breakfast to be delivered to my room? 我可以订购送到房间的早餐吗？•I would like fresh towels and toiletries, please. 我需要新的毛巾和洗漱用品。
6. Dining at the Hotel•What time is breakfast served? 早餐什么时间开始供应？•I would like to make a dinner reservation for two at7 pm. 我想预订今晚7点的晚餐，两人。
7. Checking Out•Could you please prepare the bill for room 305? 请给305房间准备账单。
酒店基本服务用语中英文（全文5篇）
酒店基本服务用语中英文（全文5篇）第一篇：酒店基本服务用语中英文酒店基本服务用语一、欢迎和问候语：1)Good morning(afternoon, evening),sir(madam).早上(下午、晚上)好，先生(夫人)。
2)How do you do ?您好！(初次见面)How do you do ?您好！Glad to meet you.很高兴见到您。
3)How are you ?您好吗？Fine , thanks.And you ?好的，谢谢。
您呢？4)Welcome to our hotel(restaurant, shop).欢迎您到我们宾馆(餐厅、商店)来。
5)Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
6)I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。
(客人刚入店时)I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。
(客人在饭店逗留期间)I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。
(客人离店时)7)Have a good time!祝您过得愉快！二、电话用语8)I’m Shangshui Hotel, Front Desk..Can I help you ?山水大酒店，前厅。
需要帮助吗？9)Sorry , I’ve dialed the wrong number.对不起，我拨错号了。
10)May I speak to your General Manager?能和你们总经理说话吗？Speaking.我就是。
11)Sorry.He is not in at the moment.对不起，他现在不在。
Would you like to leave a message ?您要留口信吗？12)Pardon ?对不起，请再说一遍好吗？I beg your pardon ?对不起，请再说一遍好吗？三、祝贺语13)Congratulations!祝贺您！14)Happy birthday!生日快乐！15)Happy New Year!新年快乐！16)Merry Christmas!圣诞快乐！17)Have a nice holiday!节日快乐！18)Wish you every success!祝您成功！四、答谢和答应语19)Thank you(very much).谢谢您(非常感谢)。
酒店服务礼仪中英文对照
酒店服务礼仪Hotel Service Etiquette模块一酒店服务礼仪基础知识Module One The Basic Information of Hotel Service Etiquette一、什么是礼仪Section one What’s the Etiquette?二、酒店服务礼仪Section Two Hotel Service Etiquette(一)酒店服务礼仪的定义1.Definition of Hotel Service Etiquette(二)酒店服务礼仪的原则2. Princip le of Hotel Service Etiquette(三)酒店服务礼仪的内容3. Content of Hotel Service Etiquette(四)酒店服务礼仪的4. Effect of Hotel Service Etiquette(五)学习酒店服务礼仪的方法5. The Ways of learning Hotel Service Etiquette(六)学习酒店服务礼仪的意义6. Significance of learning Hotel Service Etiquette三、角色定位与服务意识Section Three Role Orientation and Service Consciousness(一)角色定位(二)服务意识1. Role Orientation2. Service Consciousness模块二酒店服务人员的仪容仪表Module Two Appearance and Dress of Hotel Service Staff一、概述Section One Introduction二、仪容Section Two Appearance(一)酒店服务人员仪容的基本要求1. Basic Requests to Appearance of Hotel Service Staff(二)酒店服务人员的化妆原则2. Princip les for make-up of Hotel Service Staff三、仪表Section Three Dress(一)着装的原则1. Princip le of Dress(二)酒店服务人员服饰礼仪2. Dress Manners of Hotel Service Staff模块三酒店服务人员的仪态Module Three Deportment of Hotel Service Staff一、概述Section One Introduction二、表情语Section Two Facial Expression(一)微笑1. Smiling(二)目光2. Look in eyes三、动作语Section Three Body Language(一)手势语1. Gesture(二)站姿2. Standing Posture(三)坐姿3. Sitting Posture(四)走姿4. Walking Posture(五)蹲姿5. Crouching Posture模块四酒店服务的语言艺术Module Four Linguistic Art of Hotel Service一、酒店服务语言概述Section One Introduction of Linguistic Art of Hotel Service(一)酒店服务语言的基本要求1. Basic Requests to Linguistic Art of Hotel Service(二)酒店服务语言的基本原则2. Basic Principles of Linguistic Art of Hotel Service(三)酒店服务的语言艺术及其作用3. Linguistic Art of Hotel Service and its significance二、酒店服务语言的应用Section Two Applications of Hotel Service Language(一)迎候语言1. Language of Meeting the Guests(二)交流语言2. Language of Communicatio n(三)电话语言3. Language in Telephone(四)语言禁忌4. Language Inhib itions三、服务语言艺术的培养途径Section Three Cultivating Approach of Linguistic Art of Hotel Service 模块五会议服务礼仪Module Five Conference Service Etiquette一、会议的概念Section One The Concept of Conference二、会议的类型Section Two The Types of Conference三、会议服务礼仪的基本流程Section Three Basic Procedure of Conference Service Etiquette四、会前准备服务礼仪Section Four Service Etiquette of Preparations for Conference(一)会议厅(室)环境礼仪规范1. Environmental Etiq uette Rules of the Conference Hall(二)会议会场布置礼仪规范2. Etiquette Rules of Decorating the Conference Hall(三)会议摆台礼仪规范3. Etiquette Rules of Setting the tables of Conference(四)会议厅(室)设备使用礼仪规范4. Etiquette Rules of using the Equip ments in the Conference Hall五、会议期间的服务礼仪Section Five Service Etiquette during the Conference(一)礼仪原则1. Princip les of Etiquette(二)操作标准2. Standards of Operation(三)一般会议服务礼仪3. Service Etiquette of General Conference(四)特殊会议服务礼仪4. Service Etiquette of Special Conference(五)会议附属设施服务礼仪5. Service Etiquette of Attached Facilities to the Conference六、会后服务礼仪Section Six Service Etiquette after the Conference(一)送客服务1. Service of Seeing the Guests off(二)会场清洁2. Cleaning the Conference(三)处理会议文件3. Dealing with the Documents of the Conference(四)其他服务4. Other Service模块六国际接待礼仪常识Module Six一、国际接待礼仪原则Section One Etiquette Rules of International Reception(一)依法办事1. Acting accordance with the Law(二)遵时守约2. Being on Time and Keeping to the Promise(三)尊重隐私3. Valuing the Privacy(四)女士优先4. Ladies first(五)尊重他人5. Respecting others(六)保护环境6. Protecting Environment二、迎送接待礼仪Section Two Etiquette of Meeting and Seeing Off(一)接待准备1. Preparations for Reception(二)迎送2. Meeting and Seeing Off(三)会见、会谈3. Meeting and Conversation(四)签字4. Signing(五)宴请仪式5. The Ceremony of Entertainment(六)西餐宴请6. Feasting the Guests on Western Food三、礼宾次序与国旗悬挂法Section Three Order of the Ceremony and the Ways of Hanging the National Flag(一)礼宾次序1. Order of the Ceremony(二)国旗悬挂法2. The Ways of Hanging the National Flag模块七我国主要客源国和地区以及部分少数民族的习俗和礼节Module Seven Custom and Etiquette of Our Country’s Main Tourist Source Countries, areas and some Minoritis一、我国主要客源国和地区的习俗与礼节Section One Custom and Etiquette of Our Country’s Main Tourist Source Countries(一)亚洲(二)欧洲2. Europe(三)美洲、大洋洲3. America and Oceanic(四)非洲Africa二、我国部分少数民族的习俗与礼节Section Two Custom and Etiquette of Our Country’s Partial Minority(一)壮族1. The Zhuang Nationality(二)蒙古族2. Mongolian Nationality(三)回族3. The Hui Nationality(四)藏族4. The Zang Nationality(五)维吾尔族5. Urgur Nationality(六)彝族6. the Yi Nationality模块八酒店服务礼仪综合训练Module Eight Composing Training of Hotel Service Etiquette一、概述Section One Introduction二、酒店各岗位服务礼仪规范Section Two Hotel Service Etiquette and Rules of Every Position(一)前厅服务礼仪规范1. Service Etiquette and Rules of Lobby(二)客房服务礼仪规范2. Service Etiquette and Rules of Guest Rooms(三)餐饮服务礼仪规范3. Service Etiquette and Rules of Food & Beverage(四)康乐服务礼仪规范4. Service Etiquette and Rules of Recreation &Health(五)其他服务礼仪规范5. Other Service Etiquette and Rules。
酒店常用礼貌用语(英文)
酒店常用礼貌用语一、欢迎问候语酒店员工要经常对客人表示欢迎。
因此，酒店员工熟练使用常见的欢迎问候语，可以消除客人的陌生感，让客人感到宾至如归。
I. How do you do！您好！2. Good morning/afternoon/evening!早上（下年／晚上）好！3. How are you (doing)?您好吗？4. Welcome, sir (madam)欢迎光临，先生（女士）。
5. Please come in. It's so nice of you to make it.请进，欢迎光临。
6. We're glad to have you here.我们很高兴您来到这儿。
7. Nice to meet you, sir.见到您真高兴，先生。
8. Nice to meet/see you!很高兴见到您！9. I,m glad to see you again, sir (madam)再次见到您真高兴，先生（女士）。
10. I hope you"ll enjoy yourself here.希望您在这里度过美好的时光。
二、感谢应答语酒店员工在为客人服务的过程中，客人会表示感谢，此时，酒店员工要对客人的感谢做出回应，因此，酒店员工要掌握常用的感谢应答语。
1. Thank you very much.非常感谢。
2. Not at all. /You are welcome.不用谢。
3. That's all right.没关系。
4. Oh, you flatter me.哦，您过奖了。
5. I'm glad to serve you非常高兴为您服务。
6. It's my pleasure.这是我的荣幸。
7. Thanks for the trouble.麻烦您了。
8. It's very kind of you.您真是太好了！9. No, thanks.不用了，谢谢！10. Thank you for telling us about谢谢您告诉我们。
酒店基础礼貌服务英语
• ※ Useful Words and Expressions: • 1) Welcome .
• 2) That’s all right. • 3) It is my pleasure.
四、 打扰客人之前，要提示客人
• — “打扰了……”“Excuse me…” • 这个情形可能包括诸如：打断客人谈话，为客
• 当你对客人的询问不肯定时：
• — “对不起，我不太确定。 如果您能等一会，我马上去 查找。”
• “Sorry, I am not sure. If you wait a minute, I’ll try to find out.”
十三、当你请求客人做某事时：
• — “您可以（在这里签名）吗？” “Could you (sign here)?”
• — “请稍等一会儿。”“Just a moment, please./Wait a minute, please.”
• — “我一会儿就来。”“I will be back in a moment.” • ﹡再返回客人身边时，对久等的客人说抱歉： • — “对不起，让您久等了。”“Sorry to have kept
十二、礼貌地回应客人的请求或询问
※当你能满足客人要求时，要马上采取行动：
• — “好的，小姐/先生，我马上拿给您。”
•
“Certainly, madam/sir. I will get it right
away.”
• — “是的，小姐/先生，我马上帮您处理。”
•
“Yes, madam/sir. I will take care of it at
ahead.” • — “请向右转/左转。”“Please turn right /
酒店中的礼貌用语
酒店中的礼貌用语在酒店中，礼貌用语是不可或缺的，因为它有助于建立客人对酒店的信任和满意度。
以下是酒店中常用的礼貌用语：1. 您好，欢迎来到我们的酒店！(Hello, welcome to our hotel!)这是最基本的礼貌用语，在客人抵达酒店时使用。
它可以传递出我们热烈欢迎客人的信息，也为客人提供了一个良好的入住体验。
2. 请问您需要帮助吗？(May I help you?)客人很有可能会有各种需求和要求，这句话可以表达我们随时准备为客人提供协助的愿望。
这种礼貌的态度可以帮助客人感到更加舒适和放心。
3. 很高兴为您服务。
(It's my pleasure to serve you.)当客人感到满意时，他们希望受到尊重和认可。
一些简单的礼貌用语可以帮助我们表达这种感受。
这句话可以让客人感到我们是期待着为他们提供帮助，而不是强制性的服务。
4. 对不起，我很抱歉出现了这个问题。
(I'm sorry for the inconvenience.)就算我们做了很多准备工作，有时候也会出现意外和问题。
在这种情况下，我们需要向客人道歉。
这句话可以表达我们的歉意，而且客人听到这句话也会知道我们在乎他们的感受。
5. 感谢您选择我们的酒店。
(Thank you for choosing our hotel.)客人选择了我们的酒店，这代表着对我们的信任和赞赏。
这句话可以让客人感到他们的选择是正确的，同时也可以表达我们对客人的感激之情。
客人的国籍和语言多种多样，我们需要多一些问询和关注。
这句话可以帮助我们了解客人的需求以及语言沟通的情况，为客人提供更加舒适和贴心的服务。
客人可能需要各种服务和帮助，我们可以主动询问客人的需求并提供相应的服务。
这句话可以让客人感到我们非常关注他们的需求，而且也可以更好地帮助我们了解客人的需要。
8. 祝您今晚有个愉快的入住体验。
(Wish you a pleasant stay tonight.)客人的入住体验是评价酒店的重要指标之一，我们也希望客人能够有一个愉快的入住体验。
饭店english基本礼貌用语
饭店英语基本礼貌用语Basic English for Polite Use in Hotel 一．直接称谓语先生：Gentleman / Sir女士：Lady / MadamXX先生：Mr. XXXX夫人，太太：Mrs. XXXX小姐：Miss XX二．间接称谓语那位先生：that gentleman那位女士：that lady您的先生：your husband您的夫人：your wife三．欢迎语欢迎您入住我们饭店：Welcome to stay in our hotel.欢迎您到我们餐厅用餐：Welcome to have your meals here.希望您住店愉快：Hope you enjoy your stay in our hotel.四．问候语您好：How do you do?早上好：Good morning.下午好：Good afternoon晚上好：Good evening晚安：Good night您好吗？How are you?见到您很高兴：Nice to meet you!再次见到您非常高兴：Glad to see you again.五．祝贺语恭喜：Congratulations!祝您节日快乐：I wish you a happy holiday.祝您新年愉快：Happy new year.祝您生日快乐：Happy birthday.祝您一切顺利：Wish you every success祝您生意兴隆：Wish you good business六．告别语再见：Good bye明天再见：See you tomorrow欢迎您再来：Welcome you to come next time.希望下次见到您：Hope to see you again soon.祝您旅途愉快：Wish you had a good trip.七．征询语我可以帮助您吗：How can I help you?/May I help you?我能为您做些什么：What can I do for you?需要我帮您做些什么呢：Is there anything I can do for you?还有什么别的我可以帮忙的吗？Is there anything else I can do for you?这会打扰您吗？Will it trouble you?您喜欢…..吗？Would you like…?您能够…..吗? Could you….?如果您不介意，我可以….吗？Would you mind if I …..?您可以讲慢点吗？Would you please to speak a little bit slowly?八．应答语不必客气：You are welcome.没关系：It doesn’t matter.这是我应该做的：It’s my pleasure.照顾不周的地方，请您多多关照：If we have any shortcomings, please point it out.我明白了：I see好的：All right.非常感谢：Thank you very much.谢谢您的好意：Thanks for your kindness.九．道歉语实在对不起：I am awfully sorry.请原谅：Excuse me打扰您了：I am sorry to disturb you.对不起，这完全是我们的过错：I am sorry, it’s our fault.感谢您的提醒：Thank you for your reminding.我们立即采取措施，使您满意：We’ll try our best to take some measures, so thatyou can be satisfied.请不要介意：Please forget it.十．婉言推托语很遗憾，不能帮您的忙：I am sorry I can’t help you.承蒙您的好意，但是….: it’s very kind of you, but…没有听说：I’ve never heard of that.十一. 接听电话用语您好，这是：Good morning, this is…我的名字是：This is xx speaking对不起，您拨错电话号码了：Sorry, you’ve dialed a wrong number.请拨电话…谢谢：Please dial number…, thanks.谢谢您的来电：Thank you for your call.1. Greetings见面招呼：Good morning, Sir/MadamGood afternoon, Sir/MadamGood evening, Sir/MadamMay I help you?2. Key words for polite use能讨人喜欢的谈吐Please, thank you, excuse me, pardon me.3. A guest’s name is music to his ears.客人喜欢听你称呼他的姓氏Mr. Chen, Mrs Chen, Ms Liu, Miss liuSir/MadamLadies & Gentlemen4. Exchange of Greetings.见面时的寒喧How are you today, Mr. Chen?How the things going on with you?Do you enjoy your stay here?5. Answering a guest’s call应答客人呼唤的语句Yes, Sir/MadamWhat can I do for you?I will be with you in a moment.Sorry to have kept you waiting.6. When guest asks for something, which you can provide可以供应客人之要求时Certainly, Sir/MadamI’ll go and get it right away.Please wait a moment; I will get it for you.7. When guest asks for something, which you cannot provide.不能供应客人之要求时I’m sorry, we have already run of it.I am terribly sorry, we don’t have it.。
酒店服务礼貌用语
酒店服务礼貌用语Courtesy English1、对不起，请原谅。
Excuse me. (不能原谅。
No Excuse.)2、对不起，让您久等了。
Sorry to keep you waiting.( Sorry to have kept you waiting. )3、您先请。
After you.4、对不起，打扰您了。
Excuse me for interrupting.5、很高兴为您服务。
It’s my pleasure to serve you.6、希望再次见到您。
Hope to see you again.7、我期待着见到您。
I’m looking forward to seeing you.8、祝您居住愉快。
Enjoy your stay here.(Hope you have a nice day.)9、非常感谢。
Thank you very much.10、我保证它不会再发生了。
I assure you it won’t happen again.11、明天见。
See you tomorrow.12、请您重复一下。
Please pardon me.(I beg your pardon. I’m sorry.)13、我能知道您的房间号码吗？May I know your room number?14、让我帮您。
Let me help you.15、您能等一会儿吗？Would you mind waiting a moment?16、请写上您的房间号码。
Please fill in your room number.17、请您稍等。
Just a moment, please.(Wait a moment, please. Would you please wait a moment.)18、请签上您的名字。
Please sign your name.19、祝您旅途愉快。
Have a nice trip (Tour . Journey).20、请坐。
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Is this table suitable?
这张桌子合适吗？ The waitress will be here in a few minutes. 服务员马上就来 I’m sorry, there aren’t any tables left now.
对不起，没有空桌子了 I’m sorry, the restaurant is full now.
餐中服务
This is the dish you ordered. 这是您点的菜 I’ll see about your order. 我帮您催催菜 What else do you want? 您还要别的什么吗? If you need anything else, just feel free to tell me. 如果你还需要什么，尽管告诉我 What’s the problem, sir? 先生，出了什么问题？ Once its ordered and served, it can’t be exchanged. 凡是点的菜上桌后是不能换的
您想吃哪种中国食物？ How about trying some lobster?
您是不是尝一尝大虾？
I suggest you have a taste of Sichuan dishes.
我建议您尝尝四川菜 I’d recommend this dish to you. 我愿意向你推荐一道菜 I’m sure you will enjoy it.
Ju Yang Green Era Restaurant
制作者：任皓月 2010年11月12日
迎
客
Good morning/afternoon/evening sir/miss 先生/女士，早上好 /中午好/ 晚上好！ How do you do/hello/hi 您好！ Nice to meet you/Glad to see you 很高心见到您 Welcome to our restaurant. 欢迎光临 It’s nice to meet you again. 很高兴再次见到您
送
Hope to see you again. 期待再次见到您 Please do not leave anything behind! 请别落下东西 Mind/watch your step! 请走好 Have a nice trip! 一路顺风 All the best! 恭祝您万事如意 Thank you for coming! 感谢您的光临
抱歉，让您久等了 Excuse me/sorry to interrupt you. 打扰您了 I’m very grate for yБайду номын сангаасu/It’s very kind of you. 谢谢您了
That’s all right/It dose not matter.
这没什么/不客气 Never mind/Let’s forget it.
Do you need some paper napkin?
您需要餐巾纸吗？ I’m terribly sorry, that’s my fault. 非常抱歉，那是我的过错 I’m awfully sorry for my carelessness.
对我的粗心大意，非常抱歉 Sorry to have kept your waiting.
请这边走 Where would you like to sit?
您希望坐哪儿呢？ I’ll be with you in a minute. 我马上就来 I’ll bring your menu, sir. 先生，我给您拿菜单
Would you like to order now?
您要现在点菜吗？ Would you like something to drink?
我肯定您会喜欢它 It’s delicious and worth a try.
它鲜美可口，值得一尝 We have not any more lobster today. 今天的大虾已经卖完了 I’m sorry, there are no lobster that you want. 对不起，今天没有供应您要的那种虾
大堂服务员将领您去宴会厅
餐前服务
What time would you like your table? 您什么时间需要这张餐桌？ For how many? 您几位？ Who’s the reservation for? 您为谁预定？ A table for 6? 你们是六个人吗？ You can sit where you like. 您可以随便坐
饭菜还可口吗? How do you like the fish cooked this way?
您觉得鱼烧的怎么样？ What’s your opinion of our service? 您对我们的服务有什么意见吗？ Would you like it with soda or ice cubes? 您想加苏打还是冰块？
对不起，现在餐厅已坐满 We can seat you in 20 minutes. 20分钟后才能安排您入座 Have you been served? 有人为您服务了吗？
Do you have a reservation?
您预订餐位了吗？ Would you come with me, please? 请跟我来 Please step this way.
您想喝点什么？ What kind of food would you like? 您想吃点什么主食呢？ Would you like to try Mao Tai-the best Chinese spirits? 您想尝尝中国最好的酒-茅台酒吗？ What kind of Chinese food do you want?
不要紧/别放心上 Just a moment, please. 请再等会儿 I’m really sorry, but you see my difficulty. 真对不起，请您体谅我的难处 I’m sure everything will be satisfactory again next time.
客
Thank you for watching 谢谢观赏
相信下次您来时，会更让你满意 I do apologize for give you the wrong dish.
实在对不起，我把菜上错了
I’ll change it immediately for you. 我马上给您换掉 Is everything all right? 一切都还好吧？ How was the food?
How is everything with you?/How are you? 您一切都好吗？ Have a good time/We wish you have a pleasant stay in our restaurant. 祝您用餐愉快 It’s my pleasure/Glad to be of service. 很高兴为您服务 What can I do for you?/Can I help you? 有什么能为您效劳的吗？ The bellman will show you the way to the banquet hall.