考研小作文,投诉信【含模板,常用词汇例句,经典范文等】

G 投诉信（抱怨信）

一．投诉信常用词汇：

Complaint n．投诉unsatisfactory adj．令人不满意的disappointing adj．使人失望的take action采取行动

warranty n．保证in charge of负责

remedy n．治疗，补救distressing adj．令人苦恼的

invo1ce n．发票，费用清单negligence n．疏忽，失误二．常用句式：

1. It is a great pity that we find there is something wrong with...

令人非常遗憾的是我们发现……有问题。

2. Would you please let me know whether or not you can...as soon as possible?

你们能不能尽快告知我是否可以…”

3. I hope that my problem will get your kind consideration.

我希望您能考虑一下我的问题。

4. I am sure there are technical or man-made errors involved.

我确信出现了技术或人为的错误。

5. I hope you can make an investigation into this matter as soon as possible.

我希望你们能尽快调查此事。

6. I hope I can get my refund as soon as possible.

我希望能尽快收到退款。

7. I am writing to make a complaint about.

我写信是为了投诉……

8. I am most reluctant to complain, but...

我非常不愿意投诉，但……

9. One annoying aspect of your service is...

你们的服务项目中一个令人不满的地方是……

10. I have been pleased with your services for years, but now I feel very disappointed.

多年来我一直很满意你们的服务，但现在我非常失望。

11. I would like to draw your attention to the problem/fault.

我想让您知道这个问题／错误。

12. I am writing to inform you that I find…unsatisfactory.

我写信是为了告诉您，我发现……令人非常不满意。

13. I wish to express my dissatisfaction/disappointment with...

我想表达我对……的不满／失望。

14. It would be highly appreciated if you could...

如果您能……我将万分感谢。

15. I trust you will take my complaints seriously.

我相信您会认真对待我的投诉。

16. I hope you will give due attention to this matter.

希望对此事您能给予足够的重视。

17．I would like to get this matter settled by the end Of this month.

我希望能在月底解决此事。

18. I could not be more satisfied if you can kindly..

如果您能……我将会非常满意。

19. I would appreciate it very much if you could...

如果您能……我将非常感谢。

20. If it is not properly settled, I would ask you to give my money back, or I would complain to the concerned authorities.

如果此事不能妥善解决，我将要求退还支付款项，或者向有关部门投诉。

三．投诉信的内容：

投诉信是写信人对产品或服务表示不满的信件，常用于消费者利益受损、正常生活和工作受到干扰等令人伤脑筋的事情。

四．投诉信的写作结构：

1)说明自己投诉的事件。

2)详述具体的情况，可以是不愉快的事情发生的过程，也可以是造成的后果。

3)提出解决的方法，明确指出希望对方所做的事情。

五．写作要点：

1)描述事实应客观、准确，叙述问题时尽量采用被动语句。

2)写信时应冷静，对收信人要礼貌、不失风度，即使收信人就是直接责任人也应如此。

3)明确表达解决问题的方式和期待的心情，这是非常重要的。

六．黄金模板:

Dear ,

This letter is to notify you about a problem I am having with .

I am dissatisfied with because . I have already attempted to . Unfortunately, it seemed that .

I am sure you will agree that .

I look forward to your early reply.

Yours sincerely,

七．经典范文

Directions: you are preparing for an English competition, so you bought a

laser disk about business English from a department store. However, two

weeks later, the laser disk did not work any longer because of a small crack in

the disk. Write a letter to the customer service manager of the department store

to ask for one of the following services:

1)send you a new laser disk soon,

2)refund the full price that you paid,

You should write about100 words on ANSWER SHEET 2. Do not sign your

own name at the end of the letter. Use “Li Ming” instead. Do not write the

address.