酒店前台英语试题
前厅(接待)英语习题
At the Reception DeskI. Expressions1、登记/入住2、registration card/ form3、兑换率4、service charge5、Arrival & Departure date6、做电话预定7、waiting list8、国际直播电话9、no show guest10、带对床的双人房II. Translation1.先生，请问您需要什么样的房间？我们有单人间，双人间，法式、中式、日式豪华套房。
2.很抱歉，所有的房间都被预定完了。
如果您愿意的话我们可以帮您联系其他酒店。
3.能告诉我您的抵达和离店日期吗？您准备用现金还是信用卡付款？4．The Front Office staff seem to “do it all”___ receive reservations, register guests, assign rooms, distribute baggage, store guests’valuables, provide information, deliver mails and messages, exchange foreign currencies, check room occupancies, check guests out and so on.5．Hold the line, please. I will connect you to Mr. Wilson. …I’m sorry, the extension is busy now. Will you try the call later or leave a message?8. Have you made a reservation? Please tell me your name. I will check to see if there is a room available. ……Yes, there is a suite room. Would you like to register?6. Our Hotel is located on Nanjing Road, close to the Bund. If you want to go to the friendship store, you can cross the road, go down three blocks and you will see the store on the corner. You won’t miss it.7.According to today’s exchange rate, ever US dollar in cash is equivalent to 8.32 yuan, RMB. Please show me your passport and fill in the memo…If you want to checkout right now, please tell me your room number and I will prepare the bill for you. III.Reading ComprehensionDirections: Read the following passages and then choose the best answer to each question.Because We’re THE FIRST AND ONLY INTERNATIONAL HOT EL IN SHANGHAI Where else? To Celebrate the National and the 8th National Games Daily Room Rate (From 27 Sep. －5 Oct. 97) RMB 550－single occupancy (单人套房); RMB 600－double occupancy (双人套房) (Breakfast included). This exceptional offer is also good for weekend (Fri, Sat, Sun & National Public Holidays) until 31 Dec. 97. New Asia Tomson Hotel Reservation Hotline Shanghai China 8008201221.Hotel Address: 777 Zhangyang Road Shanghai 200120, PRC.1. From the above we know that New Asia Tomson Hotel wants to _______ .A.persuade foreign travelers to stay in the hotelB.sell some of its rooms at very low pricesC.be the best hotel in Shanghai, even best in ChinaD.let its guests live a better life in the hotel2. If you stay at New Tomson Hotel around our National Day, you _______ .A.have to pay 660 yuan for your roomsB.won’t have to pay for your roomsC.find it impossible to see a better hotel in ChinaD.won’t have to pay for your breakfastIV.QUESTIONS1. What is the service procedure for registration?2. Could you name the different types of the guest in the hotel?3. What is room status? How many categories of room status are there?V. WritingDirections: Write a short composition about 120 words on the following topic:A Good Front Office ClerkAnswer sheetI. Expressions1、Check in/ register2、入住登记卡3、Exchange rate4、服务费5、抵离日期6、Make a reservation7、候客名单8、IDD9、应到未到客人10、Double room with twin-bedsII. Translation1.What kind of room would you like, sir？We have double room，single room，suites in French、Japanese、Chinese style.2.Sorry, All the rooms have been booked out. We can help you to get in touch with another hotelif you want.3.May I know your arrival and departure dates？Would you like to pay in cash or by creditcard？4．前厅部似乎是无所不能——接受预定，登记如住，分配房间，分发行李，储存客人贵重物品，提供问讯服务，传诵邮件和留言，兑换外币，检查入住率，为客人结帐等。
酒店前厅部英语测试卷
FO English Test（RECP）酒店前厅部英语测试卷一、Please translate the following words and phrases into English.（10分）1.空调2.连通3.免费房4.中国国际旅行社________ _______ _________ ________________5.目的地6.保证7.在房间办理入住________ ________ ___________________8.加床 9.免打扰 10.婴儿床_________ __________ ___________________二、Please translate the following phrases, and write out abbreviation.（20分)1.行政办2.管家部3.人力资源部经理________ ___4.餐饮部总监5.工程部6.保安部________ ___7.市场销售总监 8.预订部 9.电脑房________ ___10.行政楼层 11.Advance Deposit 12.Cheque________ ___ ________ ___ 13.Diners Club 14.Dragon Card 15.Euro________ ___ 16.Renmibi 17.Pay by Outsider 18. Personal Account ________ ___ 19.Traveler’s Cheque 20.Payment on Departure________ ________三、To choose the best option from the following ones that provided. （10分）1.( ) He is a guest of ______.A. Room the 601B. 601 RoomC. Room 601D. the Room 6012.( ) About ______ of the guests in our hotel are foreigners.A.. third-fifthsB. three-fifthsC. three-fivesD. three-fifth3.( ) ---When is your birthday?---It’s on Saturday______.---------------------------------------------------------精品文档A. third MarchB. the third of MarchC. three MarchD. the three of March4. ( ) The price was reduced______.A. by 15 percentsB. by 15 percentC. by percent of 15D. on 15 percent5. ( ) Ask him to give me______.A. the twoB. the towC. the two oneD. the second one四、 Please translate the following sentences into English ones. （30分）a)A：对不起，先生，请问现在是几点？B：X小姐，现在是七点过八分。
酒店前台英语面试abc
酒店前台英语面试abc795.There are not many foreign guests in the hotel.As an Eng－lish major，I'd like to take a more challenging job.That's the reason why I want to come here for a job.我们那家宾馆没有多少外国客人，作为一名英语专业的学生，我想做一些更具挑战性的工作。
这确实是我什么缘故要来此应聘的缘故。
796.How long have you been working there？你在那儿干多长时刻了？797.I've been working there since 1996.我从1996年起就在那家宾馆工作。
Dialogue A（I= Interviewer主试人A= Applicant申请人）A：Excuse me. May I see Mr. John Watt，the manager？I：It's me. What can I do for you？A：I have come at your invitation for an interview.Nice to meet you，Mr Watt.I：Nice to meet you，too.Please sit down.A：Thank you，Sir.I：I've invited several candidates to come today.You are the first one to have arrived. I hope that the early bird will catch the worm.A：I hope so.I：May I have your name？A：I am Beijiang Zhang.I：How do you spell your surname？A：Zhang——Z.H.A.N.G.I：Now tell me what university you were graduated from.A：I was graduated from Nanjing University.I：What was your major in the university？A：My major is English.I：No wonder you speak English so fluently.A：Thank you for your compliment，sir.I：Where are you working now？A：I'm working at Baodao Hotel.I：I would like you to tell me some of what you havebeen doing recently.A：OK.Every day I go to work on time to guarantee the proper operation of the front desk.We accept booking，tell about room rates，find out how the bill will be paid and help the guests to check in and check out. When some guests want to have cancellations，change rooms or extend a reservation，we should always offer our help with courtesy.I：In what way do most clients check out？A：Most clients check out by credit card，traveller's cheques or Master Card.Our hotel doesn't accept personal cheques.I：How do you deal with a reservation mix－up？A：If we are booked solid，I would first of all apologize to the clients for this mistake.Then I'll ask them to rest on the chairs while I contact another hotel for them.I：What would you do if the guest's total bill exceeds the credit limit？A：I would ask if the guest is willing to pay the difference by cash.If not，I'll try to get permission from the office which set the limit to extend credit over that amount.I：You seem to have done a good job.Why would you come here to apply for the job？A：Ours is a small hotel.There are not many foreign guests every year.As an English major，I'd like to take a more challenging job.That's the reason why I want to come and work in your hotel.I：How long have you been working there？A：I've been working there since 1996.I：Could you tell me your expectation in salary？A：The average salary for department managers is OK.I：Have you got any other extra requirements？A：No.I：We'll grant you a commencing salary of 3，500 yuan a month.Is that acceptable to you？A：I think to.I：How can we contact you about our final decision？A：You can call me at this number during the work hours.I：We'll get in touch with you by next Monday. Thank you，Mr. Zhang for your interest in our hotel.A：Thank you，Mr. Watt.I hope to see you again.I：I hope so.Notes 注释1.It's me.我确实是。
前台英语
Reservation 预订1．Good morning/evening. Reservation. How may I help you?早上好/晚上好，这里是酒店客房预订部，请问有什么可以帮到您？2．What can I do for you?我能为您帮什么忙吗？3．Hold on line, please.请稍等，好吗？4．Could you wait a minute, please?请稍等，好吗？5．Are you with a company您是公司预订吗？6．Is this reservation for you or for another party?请问这是为您预定还是为其它人预定呢？7．Under what name is the booking for, and telephone number?请问这是以谁的名义预定的呢，电话号码是多少？8．May I know you departure date?请问您的离店日期是哪天？9．How long are you going to stay in our hotel?请问您在我们酒店住几天？10．How many people are there in your party?您们一共几个人？11．That will be four nights.四个晚上。
12．May I know the arrival date, please?请问哪天入住？13．Is it just for tonight?请问只住今天一晚吗？14．When do you check in?请问您什么时候入住？15．Would you like a single room or a double room?请问您想订单人间还是双人间？16．What kind of room would you like/prefer?请问您喜欢什么样的房间？17．Would you please tell me your full name, please?请问您的全名是？18．And your address, please?请问您的地址是？19．May I know you telephone number, Mr Smith?史密斯先生，请问您的电话号码是？20．May I know your company name and how would you like to settle your payment?请问您的公司全称及付款方式？21．How would you like to guarantee your reservation?请问您的担保方式是？22．May I take your credit card number or Guarantee letter for the guarantee?请提供您的信用卡号码或担保信给我做为担保。
前厅服务英语口语测试题
前厅服务英语口语测试题前厅服务英语口语测试题（1）一、朗读下列句子：1、Please call a taxi for me.2、It will take about fifty minutes to go to the airport..3、This is the Brief Introduction of the Hotel .4、Leave the luggage out of the door, please .二、将下列句子译成中文：1、I’m sorry, we have not shuttle bus to the railway station .2、I will take the staff’s lift .3、Is there anything else I can do for you ?4、Excuse me, have you checked out already ?三、回答提问；1.Is there a bar in your hotel?2.A guest complaints to you ,:The telephone in my room doesn,t work properly. But I have to make an urgent call to my office in HongKong. Can you help me? If you were the assistant manager,what would you say then?前厅服务英语口语测试题（2）一、朗读下列句子：1、No parking here, sir, please drive your car to the parking lot .2、Excuse me, sir, where do you want to go ?3、Please take the guest’s elevator, and wait in your room.4、After you, sir.二、将下列句子译成中文1、Here is your baggage.2、Do you still have rooms available?3、May I have your name, please?4、Your room bill is paid by the travel agency till today.三、回答提问1.I,m travelling to Beijing the day after tomorrow.Can you tell me whereI can buy the air ticket?2. A guest calls to say,”this is room 204,the noi se in room 205 is awful.I can’t sleep.Can you do something about it.”What would y ou say if you were the assistant manager?前厅服务英语口语测试题（3）一、朗读下列句子：1、The dining room is over there.2、I want to leave a message for Room 1506.3、This is the closet and that is the save deposit box.4、Just a moment, please, I will take the luggage cart.二、将下列句子译成中文1、What is the standard room price?2、Which style do you prefer?3、How did you make the reservation, by telephone or by fax?4、I will apologize for this case.三、回答提问1.I,m planning to take a friend of mine to dinner.Could you recommered to me a good local restaurant where I can find some good Chinese dishes.2. A checking out guest is complaning,”This is the highest bill I’ve ever got ,Why so much? I’ve just been here for 3 days!”What would you say if you were the cashier?前厅服务英语口语测试题（4）一、朗读下列句子：1、Where can I rent a bicycle?2、How many pieces of luggage have you got together?3、Good morning, sir, Bell Captain Desk, please.4、We do have rooms available for these days.二、将下列句子译成中文：1、Is breakfast included?2、Have you made a reservation?3、Could you make a morning call for me at 6: 00 tomorrow morning?4、It’s very far from our hotel.三、回答提问1.I suppose I,d like something made in China as gifts for my husband and daughter.2. A guest calls to the front desk shortly after his check –in.”I was told that my room is facimg the park, but what I can see now is only a group of trees!” What would you say if you were the clerk?前厅服务英语口语测试题（5）一、朗读下列句子：1、We have this service, please go to the Western Entrance.2、I’ll be right up there.3、Thank you for your kindness. No tipping in our hotel.4、We have rooms of twin and suite.二、将下列句子译成中文：1、Can we get some discount for weekend?2、How to spell your name?3、I want to have an extension.4、We’ll be attentive to it as soon as possible.三、回答提问1.Iplanned to check out this morning , but my flight doesn,t leave until7p.m. Could I check after 5p.m.?2. A mid aged lady complains to you,”I have a deluxe suite in this hotel,and I’ve just arrived but they said my dogs can，t go to my room with me。
酒店英语口语练习
酒店英语口语练习# 酒店英语口语练习## 1. 酒店前台接待情景模拟：作为前台接待，你需要用英语迎接客人并处理入住手续。
常用句型：- "Good morning, welcome to the Sunshine Hotel. How may I assist you today?"- "Do you have a reservation with us?"- "May I have your name, please?"- "We have a room available for you. Would you like a smoking or non-smoking room?"- "Here are your room keys and a map of the hotel facilities. Enjoy your stay!"## 2. 客房服务情景模拟：客人需要客房服务，例如额外的毛巾或房间清洁。
常用句型：- "Housekeeping, how can I help you?"- "Would you like us to freshen up your room?"- "We can provide extra towels if needed."- "I'll send someone up right away to assist you."## 3. 餐饮服务情景模拟：客人需要在酒店餐厅用餐。
常用句型：- "Good evening, would you like to dine in our restaurant?" - "Do you have any dietary restrictions?"- "Our special today is grilled salmon with a side of seasonal vegetables."- "May I take your order now?"## 4. 酒店设施咨询情景模拟：客人询问酒店的设施，如健身房、游泳池的开放时间。
酒店前台英文面试问题
酒店前台英文面试问题你能做一下自我介绍吗?What’s your name? / May I have your name please?你叫什么名字?How old are you?/ What’s your age?你多大了?Where is your hometown?/ Where are you from?/ Where do you come from?你的家乡是哪里?你来自哪里?— When and where did you graduated?你是什么时间从哪里毕业的?— I graduated from Luoyang No.2 Vocational secondary school/senior high school in 2022.我是2022年毕业于洛阳第二中等专业学校/ 高中。
— What are your hobbies?/ In your spare time, what do you like to do?你的爱好是什么?在空闲的时间，你喜爱做什么?— My hobbies are listening to music, reading books, surfing the internet, shopping, running, climbing mountains, watching TV, playing football, playing basketball, playing tennis, singing and dancing, etc.— What’s your character?你的性格是什么?— I’m an optimistic/ lovely/gentle/ upright/ honest/ patient/ easy-going/ shy person.我是一个开朗的/ 可爱的`/ 温顺的/ 正直的/ 老实的/ 耐烦的/ 随和的/ 羞涩的人。
酒店前厅英语测试卷
前厅英语测试卷FO English Test一、Please give these p hrases’ abbreviation (请给出以下短语的缩写)（44分）1. Executive Office2. Sales&Marketing Department3. Human Resource Department4. Front Office Department5. Housekeeping Department6. Food&Beverage Department7. Engineering Department8. Finance Department9. Security Department10. Asst. Front Office Manager11. Duty Manager12. Business Center13. Concierge14. Executive Floor15. Reception16. Guest Relation Officer17. Guest Service Center18. Do not disturb19. Advance Deposit20. American Express21. Crowne Plaza22. Euro二、Please translate these sentences into Chinese (请把以下句子翻译成英文)（32分）1. 欢迎来到我们酒店。
2. 您好（初次见面用语）。
3. 愿您在我们酒店过得愉快。
4. 诚蒙光临，不胜荣幸。
5. 不客气，这是我的荣幸。
6. 随时愿意为您效劳。
7. 我能帮您忙吗？8. 我替您拿箱子，好吗？9. 我领您去您的房间/Spa/餐厅，好吗？10. 不好意思，让您久等了。
11. 我很抱歉，我能为您想点什么办法吗？12. 请注意，别遗忘什么东西。
13. 我们盼望和您再见面。
酒店英语考试试题及答案
酒店英语考试试题及答案一、听力理解（共20题，每题1分，共20分）1. What is the man's phone number?2. What does the woman want to order?3. Where is the conference room located?4. When does the restaurant open for dinner?5. How long will the hotel hold the reserved room for the guest?6. What is the discount rate for hotel guests at the spa?7. What is the weather like today?8. What time does the airport shuttle leave?9. What is the man's complaint about the room?10. What is the woman's suggestion for the tour?二、单项选择（共20题，每题1分，共20分）11. A: Excuse me, could you please help me with my luggage?B: ______.A. You're welcome!B. No problem!C. I don't think so.12. The hotel offers ______ breakfast every morning for the guests.A. freeB. costlyC. limited13. The receptionist asked the guest ______.A. how long would she stayB. how long she was stayingC. how long she will stay14. A: Could you recommend a good restaurant nearby?B: ______. There are many options within walking distance.A. Sorry, I can't.B. Of course, I can.C. No, I can't.15. The fitness center is located ______ the swimming pool on the third floor.A. aboveB. belowC. beside16. A: Can I borrow a hairdryer?B: I'm sorry, all our hairdryers ______ at the moment.A. are repairingB. are being repairedC. are repaired17. The hotel provides ______ service for guests who need assistance with their luggage.A. conciergeB. housekeepingC. valet18. A: Is the hotel pet-friendly?B: Yes, ______. We allow small pets with an additional fee.A. it isB. they areC. we do19. The hotel offers a ______ of recreational activities, such as tennis and swimming.A. rangeB. choiceC. selection20. A: Excuse me, is there a 24-hour room service in this hotel?B: Yes, the room service is available ______ the clock for your convenience.A. aroundB. acrossC. throughout三、完型填空（共10题，每题1分，共10分）(A)Dear Mr. Smith,I am writing to express my 21 for the wonderful experience I had during my recent stay at your hotel. The excellent 22, comfortable accommodations, and impeccable 23 made my visit truly enjoyable.Firstly, I would like to commend the 24 staff for their exceptional service. They were always attentive and willing to assist with any 25 or concerns I had. Their friendly and professional attitude 26 me feel welcome throughout my stay.Moreover, the room I stayed in was spacious, clean, and well-appointed. The 27 bed ensured a restful sleep, and the modern amenities provided added convenience. I appreciated the attention to detail in maintaining cleanliness and comfort.Lastly, the hotel's dining options exceeded my expectations. The diverse menu offered a wide 28 of dishes, and the food was delicious. The restaurant staff was attentive and provided excellent recommendations.Overall, I am highly impressed with the quality of service and facilities at your hotel. I would not hesitate to 29 it to friends and colleagues who plan to visit the area. Thank you once again for a memorable stay.Yours sincerely,[Your Name]21. A. gratitude B. complaint C. disappointment22. A. ambiance B. accommodations C. amenities23. A. atmosphere B. attitude C. service24. A. reception B. cleaning C. restaurant25. A. questions B. reservations C. complaints26. A. made B. had C. gave27. A. comfortable B. queen-sized C. luxury28. A. assortment B. variety C. range29. A. promote B. recommend C. visit四、阅读理解（共10题，每题2分，共20分）(A)Welcome to Sunlight Resort & Spa!Experience luxury and relaxation at our five-star resort located in the heart of a tropical paradise. With stunning ocean views, world-class dining,and a wide range of amenities, your stay at Sunlight Resort & Spa will be unforgettable.Accommodations:Choose from our spacious and elegantly designed rooms, each equipped with modern amenities such as flat-screen TVs, mini-fridges, and complimentary Wi-Fi. Each room features a private balcony or terrace, providing breathtaking views of the ocean or our lush gardens.Dining:Indulge your taste buds at our on-site restaurants, offering a diverse range of culinary delights. From fresh seafood to international cuisine, there is something to satisfy every palate. Don't forget to try our signature cocktails at the poolside bar!Activities:Take advantage of our world-class facilities and activities during your stay. Unwind at our luxurious spa, enjoy a workout at the fitness center, or relax by our infinity pool. For the more adventurous, we offer snorkeling, kayaking, and guided hiking tours.Events & Conferences:Our resort is also an ideal venue for weddings, conferences, and other events. With state-of-the-art meeting rooms and an experienced event planning team, we ensure that your event is a success.Book your stay today and experience the ultimate in luxury and relaxation. We look forward to welcoming you to Sunlight Resort & Spa!30. What amenities are provided in the resort's rooms?31. What can guests enjoy at the poolside?32. What outdoor activities are available at the resort?33. What special services does the resort offer for events and conferences?34. What is the purpose of the passage?五、写作（共1题，共30分）请你以“我的理想酒店”为题，写一篇80~100词的短文。
酒店前台英语
简单接待& 服务英语一Cheek in1、GreetingGood morning/ Afternoon /Evening ,sir /madam.Welcome to our hotel. 2、Do you have a reservation? /Have you booked the room? 您预订过吗？Please show me your passport , and fill in these forms. 请出示一下您的护照，并将这些单子填写一下。
How many days do you want to stay? 您想住几天？How do you wish to settle your account, in cash or by credit card?您想用什么方式结帐，现金还是信用卡？(1.please give me XXX yuan as deposit,you room charge is XXX,the other we will refund you when you check out. 请付XXX的预付金，您的房费是XXX，剩下的钱将在您结帐时退还给您。
2.could you show me your credit card? I will make a deposit of XXX yuan which will be frozen through bank, when you check out, you should show me your credit card again, we will deduct charge for room by your real consumption and off-line出示一下您你信用卡好吗？我刷您XXX的预授权，结帐时您需要再出示一下您的信用卡，我们将根据您的实际消费扣除您的费用，然后做离线交易。
(完整版)酒店前台英语试题
一、中翻英（共15题，每题1分，共15分）。
1、预定2、收据、收条3、签名4、可得到的、可用的5、行李6、进房7、洗衣8、豪华套房9、赔偿10、发票11、折扣12、吹风机13、毛巾14、接待处15、人民广场二、填空（共15题，每题1分，共15分）。
1、Your is 666 您的房间号码是6662、would you stay here ? 您住几个晚上？3、Please your name here . 请在这里签字。
4、This is the . 这是给您的最优惠价格。
5、The phone is right now . 电话占线。
6、I have to if there ‘s a room .我得查一下是否有房间。
7、Would you mind filling in the form ? 您填一下登记表好吗？8、May I know your payment for cash or credit card ?您的押金是用现金还是信用卡。
9、All the rooms are . 所有房间都预定过了。
10、Here is your room . 这是您的房卡。
11、What’s your opinion of our ? 您对我们的服务有什么意见吗？12、If you late 18:00 ,it should be charged half-rate如果您延至下午六点前退房，需加收半天房费。
13、We will use your credit card for 我们将用您的信用卡做个授权。
14、If you dial internal call ,please 6 first ,then the area number and the telephone number . 国内长途先拨6再加区号和电话号码。
15、We usually have high in the peak seasons .旺季时我们的客房率通常很高。
酒店前台英语面试(FrontdeskEnglishinterview)
酒店前台英语面试（Front desk English interview）酒店前台英语面试(Front desk English interview)Front desk English interviewKey Sentences (key sentences)780.Why, are, you, leaving, your, present, job?Why are you leaving your present job?781.I'm, desirous, to, leave, my, employment, so, that, I, can, improve, present, my, position,, and, have, more,responsibilities.I'm desirous to leave my present employment so that I can improve my position and have more responsibilities.782.I'd, like, you, to, tell, me, some, of, what, you've,, been, doing, recently.I'd like you to tell me some of what you've been doing recently.783.Every, day, I, go, to, on, time, to, guarantee, work, the, proper, operation,, of, the, front, desk.Every day I go to work on time to guarantee the proper operation of the front desk.784.We accept booking, tell about room rates, find out how the bill will be paid and help the guests to check in and check out.When some guests want to have cancellations, change rooms or extend a reservation, we should always offer our help withcourtesy.We accept reservations, explain prices, see how customers settle accounts, and help customers check in and check out. If a customer asksfor cancellation, room change or extended stay, we always offer good service.785.In, what, way, do, most, clients, check, out?In what way do most clients check out?786.Most, clients, check, out, credit, card, traveller's, cheques,or, Master, card.Our, by, hotel, doesn't,, accept, personal, cheques.Most customers check out by credit card, traveler's check or master card. Our hotel doesn't accept personal cheques.787.How, do, you, deal, with, a, reservation, mix-up?How do you deal with a reservation mix up?788.If, we, are, booked, solid, I, first, of, all, apologize, to, clients, for, this, mistake.Then, I'll, ask, them, to, the, rest, on, the,, chairs, while,, I, contact, would, another, hotel, for, them.If all the rooms are booked up, I'll apologize to the customersfirst and then ask them to sit down and rest. I'll contact another hotel for them.789.What, would, you, do, if, the, guest's, total, bill,, exceeds, the, credit, limit?What would you do if the guest's total bill exceeds the credit limit?790.I, would, ask, if, guest, is, willing, pay, the, difference, cash.If, not, I'll, try, to, get, permission, from, the, office, by,which, set, the,, limit, to, to, extend, the, credit, amount., over,thatI would ask if the guest is willing to pay the difference by cash.If you don't want to,I'll contact the issuing authority to see if it can extend the deadline.791.Why, are, you, interested, in, working, with, our, hotel?Why are you interested in working with our hotel?792.My, past, work, experience, closely, related, to, this, job.I, am, confident, of, doing, the, job, well.Therefore, I,, am, desirous, is, to, post., get, thisMy past experience is closely related to this job, and I amconfident that I can do it well. So I really want to get this position.793.Don't, you, like, the, work?Don't you like the job?794.I, liked, the, work., However, the, hotel, is, too, small, for,, me, to, widen, experience., myI like the job, but the hotel is too small for me to grow my experience.795.There are not many foreign guests in the hotel.As an major I'dlike English, to take a more challenging job.That's the reason why Iwant to come here for a job.We don't have many foreign guests in that hotel. As an English major, I want to do something more challenging. That's why I'm here to applyfor the job.796.How, long, have, you, been, working, there?How long have you been working there?797.I've been working there since 1996.I have been working in that hotel since 1996.Dialogue A(I=, Interviewer, principal, applicant, A=, Applicant applicant)A:Excuse, me., May, I, see, Mr., John, Watt, the, manager?I:It's, me., What, can, I, do, for, you?A:I, have, come, at, your, invitation, for, an, interview.Nice, to, meet, you, Mr, Watt.I:Nice, to, meet, you, too.Please, sit, down.A:Thank, you, Sir.I:I've, invited, several, candidates, come, today.You, are, the,first, one, to, have, arrived., I, hope, that, the,, early, bird, to, will, worm., catch, theA:I hope so.I:May, I, have, your, name?A:I am Beijiang Zhang.I:How, do, you, spell, your, surname?A:Zhang - Z.H.A.N.G.I:Now, tell, me, what, University, you, were, graduated, from.A:I, was, graduated, from, Nanjing, University.I:What, was, your, major, in, the, University?A:My major is English.I:No, wonder, you, speak, English, so, fluently.A:Thank, you, for, your, compliment, sir.我:你现在在哪里工作,答:我在Baodao酒店。
酒店工作英语试题及答案
酒店工作英语试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a hotel?A. HelloB. Good morning/afternoon/eveningC. Hi thereD. Howdy答案：B2. Which of the following is NOT a hotel service?A. Room serviceB. Laundry serviceC. Wake-up callD. Grocery shopping答案：D3. If a guest asks for a late check-out, how should you respond?A. I'm sorry, we don't allow late check-outs.B. Let me check with the manager.C. Sure, no problem.D. That will be an extra charge.答案：B4. What does "front desk" refer to in a hotel?A. The place where guests check in and outB. The main entrance of the hotelC. The dining areaD. The reception area for VIP guests答案：A5. What is the meaning of "check-in" in a hotel context?A. To pay the billB. To register and receive a room keyC. To leave the hotelD. To request a room change答案：B6. Which of the following is a common courtesy in hotel service?A. Ignoring the guest's requestsB. Keeping a professional appearanceC. Interrupting the guest's conversationD. Using slang language with guests答案：B7. What should you do if a guest complains about the room temperature?A. Tell them to adjust it themselves.B. Apologize and offer to check the thermostat.C. Ignore the complaint.D. Charge them for a room change.答案：B8. What does "Do Not Disturb" sign mean when placed on a hotel room door?A. The guest is not in the room.B. The guest does not want to be disturbed.C. The room is under maintenance.D. The room is available for cleaning.答案：B9. What is the purpose of a "housekeeping" department in a hotel?A. To manage the hotel's budgetB. To clean and maintain guest roomsC. To handle guest complaintsD. To organize hotel events答案：B10. Which of the following is a benefit of being a hotel employee?A. Free accommodationB. Flexible working hoursC. Opportunity to meet new peopleD. Access to all hotel facilities答案：C二、填空题（每题1分，共10分）11. When a guest checks in, you should ask for their _______.答案：identification12. The term "suite" usually refers to a larger room with a separate _______ area.答案：living13. In a hotel, "concierge" is a person who provides _______ and local information.答案：information14. If a guest leaves without checking out, it is called_______.答案：walk-out15. The phrase "room rate" refers to the _______ for staying in a hotel room.答案：cost16. A "continental breakfast" typically includes _______, coffee, and juice.答案：pastries17. The "mini-bar" in a hotel room is a small refrigerator containing _______ and drinks.答案：snacks18. A "non-smoking" room is a room where _______ is not allowed.答案：smoking19. The "lobby" is the area in a hotel where guests can_______ and wait.答案：sit20. "Banquet" services in a hotel are often used for _______ and large gatherings.答案：events三、简答题（每题5分，共30分）21. What are the basic qualities of a hotel receptionist?答案：A hotel receptionist should have excellent communication skills, be polite and professional, have good knowledge of the hotel's services, and be able to handleguest inquiries efficiently.22. Explain the difference between a "single" and a "double" room in a hotel.答案：A single room is designed for one person andtypically has one bed. A double room is intended for two people and usually has either a double bed or two single beds.23. What is the role of a hotel's "bellman"?答案：A bellman assists guests with their luggage,provides directions, and may also help with other requests such as calling a taxi or giving information about the local area.24. Describe the importance of maintaining。
酒店管理英语考试题目及答案-大学英语考试
1）front office department 前厅部45）baby sitting service 托婴服务2）single room 单间 46）baby cot 婴儿床3）deposit 押金 47）pillow 枕头4）breakfast voucher 早餐券 48）quilt 被子5）foreign exchange 外汇兑换 49）room service 送餐服务6）exchange memo 兑换水单 50）door knob menu 门挂菜单7）exchange limit 兑换限额 51）bacon 熏肉8）bellboy 行李员 52）American breakfast 美食早餐9）baggage tag 行李牌 53）resident coach 常驻教练10）elevator 电梯 54）fitness center 健身中心11）backpack 背包 55）Logging machine 跑步机12）operator 接线员 56）hair salon 美发厅13）general switchboard 总机 57）hairdresser 美发师14）collect call 对方付费电话 58）hair care 头发护理15）IDD 国际长途直拨 59）manicure 修指甲16）check out 结账退房 60）dry sauna 干蒸桑拿17）receipt 发票 61）sauna pair 桑拿桶18）credit card 信用卡 62）face towel 毛巾19）personal check 个人支票 63）swimmer’s poll 深水泳池20）welcome tea 欢迎茶 64）shallow area 浅水区21）peep hole 猫眼 65）life guard 救生员22）luggage rack 行李架 66）free style 自由泳23）water boiler 电水壶 67）swimming suit 游泳池24）emergency exit 安全出口 68）shopping arcade 购物长廊25）headache 头痛 69）diamond ring 钻石戒指26）pain killer 止痛药 70）chain bracelet 手链27）sleeping pill 安眠药 71）V neck V领28）vacuum 吸尘器 72）Ink landscape 水墨山水画29）overnight staff 夜班服务员 73）conference 会议厅30）DND sign 请勿打扰标志 74）standing lectern 立式讲台31）tissues holder 纸巾盒 75） wireless mike 无线麦克风32）hair dryer 电吹风33）comb 梳子 76）headset 耳机34）bathrobe 浴袍 77）swimming trunks 游泳裤35）bath mat 地巾 78）receptionist 前台接待36）sewing bag 针线包 79）projector 投影仪37）laundry bag 洗衣袋38）ironing 熨烫39）dry-clean 干洗服务40）necktie 领带41）scarf 围巾42）maintenance service 维修服务43）leaking 漏水44) stuck 卡住的1）恐怕单间都定完了，换个大床间怎么样？I’m afraid that single rooms are fully booked, how about a double room instead2）您打算呆多久？how long would you plan to stay3）请填写登记表？could you fill in the registration form4）请先付1000元做定金。
酒店前台收银常用服务英语
酒店前台收银常用服务英语Check in 入住1) How would you like to pay the deposit, in cash or by credit card?您怎么付押金，现金还是信用卡?2) You must pay 1000 yuan as a deposit. 您必须付1000元作为押金。
3) As a hotel policy, we require one day’s room charge as deposit for guests without a reservation.按照酒店规定，没有预订旳客人得付一天房费作为押金。
4) we’ll refund the money you overpaid when you check out.您离店时，我们会退还您多付旳钱。
5) Here is your receipt, and please keep it, you need to show it to us when you check out. 给您收据，请保管好，你离店时得出示它。
6) And you also need to take care of your key, you have to return it to us when you check out. 您得好好保管它，您离店时必须偿还给我们。
7) Thank you, and hope you will have a good stay in our hotel.谢谢，但愿您过得快乐。
A. Check out for individual guest 为散客退房1) Good morning, sir, do you check out? 早上好，您退房吗?2) Do you want to check out or keep key here?您想要离店还是要保管钥匙?If you check out before 6:00pm, you will pay half day charge.六点之前退房，得付半天房费。
酒店专业英语试题及答案
酒店专业英语试题及答案一、选择题（每题2分，共20分）1. What is the most important quality for a hotel receptionist?A. Good memoryB. Excellent communication skillsC. Strong sense of directionD. Fast typing speed答案：B2. Which of the following is not a standard service provided by a luxury hotel?A. Room serviceB. Concierge serviceC. Laundry serviceD. Self-service laundry答案：D3. What does "check-in" mean in the context of a hotel?A. To leave the hotelB. To enter the hotelC. To pay for the roomD. To register and receive the room key答案：D4. Which department in a hotel is responsible for cleaning rooms?A. Front OfficeB. HousekeepingC. Food and BeverageD. Security答案：B5. What is the term used for a hotel room that is available for immediate occupancy?A. VacantB. OccupiedC. Out of orderD. Under renovation答案：A6. What is the standard way to address a guest in a formal hotel setting?A. By their first nameB. By their last nameC. By their title and last nameD. By their room number答案：C7. Which of the following is not a common amenity found in hotel rooms?A. TelevisionB. MinibarC. Swimming poolD. Safe答案：C8. What is the term for a hotel employee who assists guests with luggage and directions?A. ConciergeB. PorterC. ValetD. Bellman答案：D9. What does "no-show" refer to in the hotel industry?A. A guest who checks out earlyB. A guest who arrives lateC. A guest who does not arrive at allD. A guest who stays longer than expected答案：C10. Which of the following is not a type of hotel room?A. SingleB. DoubleC. TripleD. Quadruple答案：D二、填空题（每题1分，共10分）1. The front desk of a hotel is often referred to as the_______.答案：Front Office2. When a guest checks out, the hotel staff should _______ the room to ensure there are no damages or missing items.答案：inspect3. A hotel's _______ department is responsible for managing the hotel's finances and budget.答案：Finance4. A _______ is a type of room that can accommodate more than two guests.答案：Suite5. The _______ is the person in charge of the hotel's daily operations and is responsible for overseeing all departments. 答案：General Manager6. A hotel's _______ service is available to assist guests with making reservations and providing local information.答案：Concierge7. The _______ is the area in a hotel where guests can enjoya meal or a drink.答案：Restaurant8. A _______ is a type of room that includes a separateliving area and bedroom.答案：Junior Suite9. The _______ is the process of cleaning and preparing aroom for the next guest after a current guest has checked out. 答案：Turnover10. A _______ is a type of room that includes a kitchenette and is suitable for longer stays.答案：Studio三、简答题（每题5分，共30分）1. Explain the role of a hotel receptionist.答案：A hotel receptionist is responsible for greeting guests, checking them in and out, handling reservations, andproviding information about the hotel's services andfacilities. They also address guest inquiries and complaints, ensuring a pleasant stay for all guests.2. What are the main responsibilities of a hotel housekeeper? 答案：A hotel housekeeper is responsible for cleaning and maintaining guest rooms, ensuring they are tidy and well-stocked with amenities. They also change linens, clean bathrooms, and perform minor repairs or report larger issuesto maintenance staff.3. Describe the purpose of a hotel concierge.答案：A hotel concierge provides personalized services to guests, such as making restaurant reservations, arranging transportation, and offering local recommendations. They aimto enhance the guest experience by assisting with various needs and requests.4. What is the significance of a hotel's location in attracting guests?答案：The location of a hotel is significant in attracting guests as it can influence accessibility to tourist attractions, business centers, and transportation hubs. A convenient location can increase the hotel's appeal and contribute to guest satisfaction.5. How does a hotel maintain a high standard of cleanliness? 答案：A hotel maintains a high standard of cleanliness through regular room cleaning, use of professional cleaning equipment and products, staff training on hygiene practices, and regular inspections to ensure standards are met.6. What are。
酒店英语考试试题及答案
酒店英语考试试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a hotel?A) HelloB) GoodbyeC) Good morning/afternoon/eveningD) How do you do2. Which of the following is NOT a hotel service?A) Room serviceB) Laundry serviceC) Wake-up callD) Car rental3. What does "check-in" mean in a hotel context?A) To leave the hotelB) To enter the hotelC) To pay the billD) To register for a room4. If a guest wants to request a late check-out, what should they say?A) "I'd like to check-out late."B) "I'd like to check-in late."C) "I'd like to stay an extra night."D) "I'd like to extend my stay."5. What is the meaning of "front desk" in a hotel?A) The place where guests registerB) The place where guests have breakfastC) The place where guests can buy souvenirsD) The place where guests can relax6. Which phrase is used to ask for a room with a sea view?A) "I'd like a room with a garden view."B) "I'd like a room with a city view."C) "I'd like a room with a mountain view."D) "I'd like a room with an ocean view."7. What does "housekeeping" refer to in a hotel?A) The department that cleans the roomsB) The department that manages the hotelC) The department that provides food and drinkD) The department that handles reservations8. If a guest needs to cancel a reservation, what should they do?A) Call the front deskB) Go to the front deskC) Email the hotelD) All of the above9. What is the meaning of "complimentary" in a hotel?A) Paid forB) Free of chargeC) DiscountedD) Exclusive10. Which of the following is a common complaint from a hotelguest?A) The room is too hotB) The room is too coldC) The room is too noisyD) All of the above二、填空题（每空1分，共10分）1. When a guest checks in, they usually need to provide their _______.2. The _______ is responsible for managing the hotel's daily operations.3. A _______ is a person who cleans and maintains the hotel rooms.4. If a guest wants to make a reservation, they can call the hotel's _______.5. The _______ is the place where guests can have meals.6. A _______ room is one that is free of charge for the guests.7. The _______ is a service that helps guests with their luggage.8. A _______ is a person who works at the front desk and assists guests.9. The _______ is the process of paying for the hotel stay and leaving the hotel.10. A _______ is a service that provides transportation for guests.三、简答题（每题5分，共20分）1. What are the basic steps for a guest to check-in at a hotel?2. Describe the role of a concierge in a hotel.3. Explain the difference between a single room and a double room.4. What are some common amenities provided by hotels?四、翻译题（每题5分，共15分）1. 请将以下句子翻译成英文：客房服务包括送餐、洗衣和熨烫服务。
前厅英语问答题库
前厅英语问答题库（中英文互译）1、欢迎光临本酒店welcome to our hotel.2、请稍等Just a monment, please.3、给您Here you are4、我想要一间房住两天I want a room for 2 days5、请出示您的护照Please show your passport6、你有几件行李？How many pieces of luggage do you have?7、我带您去会议室I will show you to meetingroom8、请问您的房间号？May I have your roomnumber?9、请您预付800元押金You should pay a deposit of 800yuan.10、不用谢，祝您玩的愉快You are welcome. Have a good stay.11、我可以为您做什么？What can I do for you?12、这是您的房卡Here is your roomcard.13、先生，请问您有预定吗？Have you made a reservation, sir?14、您用现金还是信用卡结账？You should pay in cash or by creditcard?15、旅行支票Traveler”s check16、这是您的找零和收据。
Here is your change and receipt17、贵重物品请随身携带Anything valuable should be taken with you ,please18、我为您查一下I’ll check it for you.19、请问咖啡厅在哪Where is coffer bar , please?20、请帮我们叫一辆出租车Please order a taxi for us.21、请先拨“0”Please dial “0”first.22、我可以刷卡吗？Can I pay by credit card?23、当然可以Yes, of course.24、旅行团队Tourist party25、单人间、标准间、套房、豪华套房Single room 、double room 、suits 、luxury suits。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
一、中翻英（共15题，每题1分，共15分）。
1、预定
2、收据、收条
3、签名
4、可得到的、可用的
5、行李
6、进房
7、洗衣8、豪华套房
9、赔偿10、发票
11、折扣12、吹风机
13、毛巾14、接待处
15、人民广场
二、填空（共15题，每题1分，共15分）。
1、Your is 666 您的房间号码是666
2、would you stay here ? 您住几个晚上？
3、Please your name here . 请在这里签字。
4、This is the . 这是给您的最优惠价格。
5、The phone is right now . 电话占线。
6、I have to if there ‘s a room .我得查一下是否有房间。
7、Would you mind filling in the form ? 您填一下登记表好吗？
8、May I know your payment for cash or credit card ?
您的押金是用现金还是信用卡。
9、All the rooms are . 所有房间都预定过了。
10、Here is your room . 这是您的房卡。
11、What’s your opinion of our ? 您对我们的服务有什么意见吗？
12、If you late 18:00 ,it should be charged half-rate
如果您延至下午六点前退房，需加收半天房费。
13、We will use your credit card for 我们将用您的信用卡做个授权。
14、If you dial internal call ,please 6 first ,then the area number and the telephone number . 国内长途先拨6再加区号和电话号码。
15、We usually have high in the peak seasons .
旺季时我们的客房率通常很高。
四、补充对话（共15题，每题2分，共30分）。
Part one
A:Good evening. （有什么可以帮助您的，先生？）
B: （三个星期前，我预定了一间带窗的两张单人床的房间）I’m Caruthers T.E.
A: Just a moment, please, Mr. Caruthers. （我查看一下今天的预订单）. …Sorry to have kept you waiting, sir. Yes, you have reserved a twin-room with windows from today to the 3rd.
B: Yes, exactly.
A: （请出示您的护照）please? Thank you,
sir. （请您填一下这张登记表。
）
B: I’ll take care of it. Here you are. Is it all right?
A: Yes, thanks. （您打算怎么付款，现金还是信用卡？）B: （我能用旅行支票付费吗？）
A: Certainly. Here’s the key to Room 808. Please keep it.
（晚安，并预祝您入住愉快。
）
B: Thank you.
Part two
A：Good morning . What can I do for you ,sir ?
B：Yes, （我想预定一间房间。
）
A：OK ,sir . （什么时候？）
B：From May 1st.
A：（几个晚上？）
B：For three nights .
A：（您一行共有多少人呢？）
B：Just my wife and myself .
A：（哪种房间你比较喜欢呢，要一张大床房的房间还是两张单人床的房间？）
B：Twin-room ,please .
A：Could you hold line ,please ? （我要查查这几天房间的使用情况。
）（先生，让您久等了。
）We have a twin-room with windows at RMB288 and without windows at RMB258, Which would you prefer ?
B：We’ll take the one with windows .
A：Certainly ,sir .May I have your name and initials ,please ?
B：Yes ,it’s Caruthers T.E.。