酒店客房专用术语

Rooms Terminology

客房专用术语：

Accommodation: Description of bed type and location of a particular room.

住所：用于描述特定的房间位置及房间的床型。

Adjoining Rooms : Adjacent rooms that are not serviced by a connection door. 相邻房间：相邻房间，但不设有相互连通的连接门。

Advance Deposit:

Money received by the hotel in advance of th e guest ' s arrival to

guarantee the room accommodations.

预缴押金：酒店在客人入住前，用于确保客人可得到所要求房间提前收取的金额。

Advance Payment:

Money requested by the Guest Services Agents at check-in of a guest

who did not make an advance reservation and who is unable to produce

any of the credit cards accepted by hotel.

预付款：没有预定的客人在入住酒店时，不能使用酒店所要求信用卡的情况下，宾客需向前台支付的提前支付款项。

Allotment: Certain number of rooms allocated to travel agents for free sale purpose. 房间分配：酒店分配给旅行社一定数量的房间作为供其使用的免费房间。

Amenity: A gift for a guest . compliments of the hotel, liquor, fruit basket, newspapaer, etc.

礼品：给宾客的礼物，例如酒店设置的小礼品、酒类、水果篮及报纸等。

Arrival : Date of check-in. 到达：客人的入住时间

Average Room Rate : Total Rooms Revenue divided by Total Number of Revenue/Occupied

Rooms (excluding house-use and complimentary rooms.) 平均房价: 用总客房收入除以收入产生房间总数/入住房间总数(办公用房及，免费房间除外。)

Average House Rate ：Total Rooms Revenue divided by Total Saleable Rooms. 酒店平均房价：用客房总收入除以可销售客房总数。

Billing Instructions : Specific instructions for the charging of a guest unt to his ' s acco

company or home address.

帐单结算说明：在客人使用其公司地址或家庭住址结帐时，对宾客进行的特定说

明。

Block: A room that is being held for a certain guest on a certain date. 预留：特定的房间在特定的日期为宾客保留。

Booked to Capacity/ Refers to a situation when the hotel has accepted the maximum

Fully Booked: number of reservations and is unable to take any more without being

placed in an overbooked situation.

房间订满/ 完全预定：是指酒店已经接受了在允许范围内的全部预定，不可再进行任何预定，

只可以将预定列入超额预定的范围。

Bucket: The space, box, drawer allocated for Registration cards, correspondences, supporting documents, etc. Located at Front Desk (Pre-registration or Folio) 前台桶：位于前台的特定位置、架子或抽屉等用于放置登记卡、刊物、单据等等。

Cancellation: A reservation which is no longer required by the client.

Non-guaranteed reservations will be released by 6:00pm on day of arrival.

For guaranteed reservations, no charge will be levied if booking is

cancelled before 6:00pm of scheduled arrival.

取消预

定：

宾客取消已经提出的预定。非保证预定在到达当天下午 6 点之前可以取消。对于

保证预定，若在计划到达日下午六点之前取消预定，不收取费用。

Cash Advance: To give money to guest obtained from guest credit card', as nominal

现金垫款：

surcharge is added, normally between 3% to 5%.

从客人的信用卡中提取，为客人支付的现金。会收取一定手续费，一般为3% 至

Cash Credit: Written verification of cash received from a guest and apply to his account. 担保放

款：

从客人帐户为客人提取现金的书面证明。

Cash Float: A fixed amount of funds allotted to a Guest Services Assistant for foreign exchange, change for cash transactions and refund of cash deposit.

现金流通：分配给宾客服务助理用做外汇服务、现金周转及现金退款的一定数额的资金。

Cash Overage: A condition whereby the cash remitted if more than the expected amount

stated in the cashier ' s report.

现金超出：所收取现金超出出纳账面上的所述金额的情况。

Cash Remittance: The day ' s collection in local and foreign currencies to be submitted to

General Cashier.

现金上交：当天的现金及外汇上交于总出纳。

A condition whereby the cash remitted is less than the expected amount stated

in the cashier ' s report.

现金不足：所收取现金少于出纳账面上所述金额的情况。

Cash Shortage: