商务交际英语上考试题型说明

商务交际英语上考试题型说明考试题型与复习资料的一致，共五大题，各大题分值说明如下：I.Choose the best answer，10题，每题2分，共20分II.True or False, 10题，每题2分，共20分III.Answer the questions, 4题，每题5分，共20分IV.Translation, 4题，每题5分，共20分V.写作题，1题，共20分商务交际英语上册2011复习资料I Choose the correct answer1. What five roles must team members fill in order to create an effective team?A. A leader, challenger, doer, supporter.B. A leader, challenger, doer, thinker.C. A leader, challenger, doer, thinker, supporter.D. A leader, challenger, doer, teacher.2. What does “heterogeneous” and “homogeneous” mean?A. Dissimilar and domestic.B. Dissimilar and creative.C. Dissimilar and similar.D. Dissimilar and harmonious.3. Virtual team means the one_____.A. Whose members share a physical work space.B. Whose members don’t share a team spirit and belong to different department.C. Whose members don’t share a physical work space but communicate with communication technology.D. Whose members don’t have identity but communicate with communication technology.4. What is the short term for memorandum?A. MemorB. MemorandC. MemorandumD. Memo5. What is the opposite phrase to “closed and authoritarian climate” ?A. Open climateB. Open and friendly climateC. Open and free climateD. Open and casual climate6. The note-book is ______.A. User-convenientB. User-kindC. User-friendlyD. User-useful7. Our _____ is located in Shanghai.A. HeadquartersB. HeadquarterC. QuarterD. Headquart8. Which country perceive OK sign as poor manners, and what does it mean there?A. France, obscene commentB. America, verbalC. America lewd commentD. France, worthless9. We will ____ the road tomorrow.A. Gob. TakeC. HitD. Walk10. It is important not to patronize or _____ people who do not speak your language fluently.A. Look down onB. Talk down toC. Look intoD. Look up on11. What are gender biased words ?A. Actress, female vocalist; salesperson,; manpowerB. Actress, manmade, serverC. Actress, salesman, congressman, stewardessD. Actress, office workers, waiter, manmade12. What are words of disability bias?A. Crippling defect, condition, b. Afflicted with, hasC. Crippling defect, disease d. Afflicted with, condition13. What are the four standard components in a memo heading?A. To, from, enclosed, subjectB. To, from, date, subjectC. To, from, subject, enclosed, signatureD. To, from, enclosed, signature14. We intend to keep the _____.A. Status quoB. Status quoteC. Standard quoD. Status question15. Memos are messages that supervisors and peers will use to judge your ______.A. DutyB. Job performanceC. On-the-jobC. On-the-job-performance16. Memos are less expensive, _____ and complex than conference calls or meetings.A. Time savingB. Time usingC. Time consumingD. Time honored17. What are the two most common internal documents with an organization?A. Memos and messagesB. Memorandums and e-mail messageC. Letters and memosD. Letters and e-mails18. Memos can be sent via _____ or _____.A. Hard copy, easilyB. Soft copy, electronicallyC. Hard copy, electronicallyD. Soft copy, easily19. When to use memos?A. Provide a record, advise, direct, or state policy, promote goodwillB. Provide a record, inform, promote goodwillC. Provide a record, inform, advise, direct,D. Provide a record, advise, direct, or state policy, inform, promote goodwill20. in _____, all lines begin at the left margin.A. Block formatB. Modified block formatC. Simplified block formatD. Simplified format21. What are the proper ways to imply the bad news and to avoid using negative-toned words?A. Use an negative voiceB. Use clausesC. Use an passive voice and use clausesD. Use an passive voice and “if” clause22. Primary research involves _____.A. Gathering useful dataB. Locating data that has been gatheredC. Gathering fresh dataD. Gathering data that has been reported23. How many parts are included in an informal report and what are they?A. Three, opening, introduction, closingB. Three, opening, body, introductionC. Three, opening, body, closingD. Two, opening, body24. Too many ____ spoil the broth.A. PeopleB. CooksC. CookersD. Students25. What are external barriers to communication process?A. Lighting, heat, personalityB. Lighting, comfort, statusC. Lighting, noise, closed climateD. Closed climate, humidity, educational background26. What are the responsibilities of the sender?A. Audience analysis, study message environment, readingB. Audience analysis, study message environment, listen, solicit feedbackC. Audience analysis, solicit feed back, study message environmentD. Audience analysis, listen, read27. What are the components of the communication process?A. The sender, the message, the receiver, the channel, goodwillB. The sender, the receiver, the message, the feedback, informationC. The sender, the message, the receiver, the channel, the feedbackD. The sender, the receiver, information, goodwill28. What are the purposes of communication?A. Persuade, obtain information, establish personal effectiveness, build self-esteem, build goodwillB. Persuade, share information, build up self-esteem, obtain benefitC. Persuade, obtain benefit, build up self-esteemD. Persuade, share information, build self-esteem, share benefit29. Specific facts and details should appear in ______.A. Developmental paragraphsB. Closing paragraphC. Opening paragraphD. Topic sentence30. Sentences written with courteous words should be ____.A. Bias-freeB. NegativeC. ObjectiveD. Passive31. Most American prefer to stand ____ when talking to others.A. Less than 18 inchesB. More than 3 feetC. 18 inches to 3 feetD. Closer than a couple of feet32. ____ is the oral version of e-mail and replace answering machine.A. TeleconferenceB. VideoconferenceC. PagerD. V oice mail33. ____ are two types of routine letter.A. Order and friendship letterB. Claims and orderC. Claims and friendship letterD. Claims and routine requestsII True of False1.All business messages should promote goodwill.2.Generally, business communications that contain positive messages are organizedin direct-indirect order.3.The supporting information contains the closing.4.Once you run your word processor’s spell checker, your writing will be free ofspelling errors.ing only short, simple sentences is best for business messages.6. A paragraph must have at least three sentences to be complete.7.The population of the united states is becoming culturally diverse.8.Even a simple gesture such as a smile or ok sign can have different meanings indifferent cultures.9.It is best to avoid drawing pictures for people whose first language is not english;they will more than likely be insulted.10. A multinational company simply sells products or purchases goods from anothercountry.11.Members of effective work teams have a strong group identity and fosterimprovement by reviewing both successes and failures.12.Cultural differences can be communication barriers.13.Ok sign has different meanings in different cultures.14.Japanese and American prefer less eye contact in communication.15.In most situations, office party would be a good place to conduct office business.16.Introverts are apt to express ideas and appear to be active.17.Motivation or interests of the receiver can be internal barrier to communication.18.Chinese people take business cards very seriously and exchange them after ameeting.n coworkers offer you card at the beginning of the meeting.20.Most American prefer crowded elevators or center seats in buses or cars.21.When you plan a message, you should choose supporting information at first.22.Practice empathy means to put yourself in the place of the receiver when youadjust the content of a message to your receiver.23.Courteous words are passive, considerable and bias-free.24.“In all probability” is a concise phrase.25.Redundancies can add formality and meaning to sentences.26.Empty phrases clutter sentences without adding meaning.27.“In my opinion” is an example of empty phrase.munication overload is a physical condition that occurs when a personreceives so many messages and fails to read them.29.Minutes are the official record of the proceedings of a meeting.ually the minutes begin with the time, location and the names of peoplepresent and absent.31. A nod always means yes.32. A smile is universal and means the same in any culture.33.Standing committee means permanent group that meets regularly.34.Agendas and schedules are two internal documents used in meetings.35.An agenda is the order of business to be discussed during a particular meeting.36.In modified block format, all lines begin at the right margin except for thedateline, the signature block.37.The simplified block format omits the salutation and the complimentary close.38.The three basic letter formats are block, modified block and simplified block.munication is sender-oriented.40. A routine request is a request for an action that will be done reluctantly.III.Answer the following questions1.What are the four steps to planning a message?2.What are the four basic objectives of a business message?3.What is a receiver-oriented message?4.What are four types of biases to avoid in business communications?5.Why is it important for all business communications to promote goodwill?6.What are two basic questions to consider when selecting supporting information?7.What are the three ways to organize written communication?8.What are three ways to make a sentence concise?9.What is the purpose of a memo that tells an employee to make a specificpurchase?10.What is the purpose of an e-mail message in which a supervisor suggests anoption for handling a disciplinary problem?11.List six guidelines for writing effective memos and email messages.12.What are four common abuses of memos?13.What is cultural diversity?14.Why is the American workplace likely to become an increasingly multicultural?15.How will the continuing development of a global marketplace affect Americanworkers?16.How can cultural differences become communication barriers?IV. Translationmunication skills are especially important when you communicate withpeople of diverse backgrounds. In addition to just writing or speaking effectively, you need to add elements of sensitivity, understanding and tolerance in yourcommunication.2.Feedback is the response of a receiver to a message. Feedback may be nonverbalor it may be verbal. Any response – even no response – is feedback.3.Courteous words are positive, considerate, and bias-free. Courteous businesscommunications address receivers by their proper titles, capture the receiver s’attention, and encourage a positive response.4. Before writing a report, you must do some preliminary work. Even if you aresimply reporting facts, you must gather those facts and then arrange them in an easy-to-follow, logical sequence.5. The two most common internal document—those written for use with anorganization--- are memos and email messages. The memo is a business document that has traditionally been the most common communication inside a company’s walls. However, with the advent of internet technology, electronically sent email messages are quickly replacing the memo as the communication of choice.6. Memos are messages that supervisors and peers will use to judge your on-the-jobperformance; therefore, use them with care. Also, choose carefully the people to whom you send these internal documents. The content and tone of your memos must not be offensive to anyone. Knowing how and when to use memos is critical to success in your career.7. Business letters are used to communicate written messages to persons outside anorganization. Letters are also used to communicate formal written messages to employees within an organization. Business letters are considered to be more formal than memos.8. Communication is receiver-oriented, therefore, senders should view messagesfrom the receiver’s perspective. Perspective helps the sender obtain the desired response from the receiver. The four steps in planning letters that contain neutral or positive message are to identify the objective, identify the main idea, determine the supporting information, and adjust the content to the receiver.9. The tone of a letter that contains a negative message should reflect a sincereconcern for the receiver’s interests. Your aim is to present the un favorable news positively and in a manner the receiver will view as fair and, if possible, in the receiver’s best interests.10. Businesses and organizations need diverse sources of talent and information to besuccessful. Diverse groups are better at problem solving, decision making, and generating creative ideas.11. To cut down wordiness, use the active voice rather than the passive voice. Usingthe active voice helps you be direct and keeps your sentences from being too wordy.12．There are several advantages to sending email memos.Messages can be sent to several people simultaneouslyEmail can be sent readily to anyone listed in your address bookMessages are sent in real time--- information is exchanging instantaneously. 13. Communication skills are especially important when you communicate withpeople of diverse backgrounds. In addition to just writing or speaking effectively, you need to add elements of sensitivity, understanding and tolerance in your communication.14. Successful teams are made up of individuals who have different backgrounds. Inan organization, effective work teams have to be based on function, purpose, individual expertise rather than on personality.15. a virtual tem is one whose members don’t share a physical work space but worktogether on specific or long-term projects using communication technology.V. writing1. Write a letter to decline to supply the information requested.Situation: Andrew Ban has written to you, his supervisor---- the Vice President of Communication of Galson, and asked for names and addresses of 100 of your stockholders. Because of privacy laws and the lawsuits that followed, your company can’t do as he required. Write to him and deny his request. (his address: 567 North Road, Brand way Street, GD 51000)2. Write a memo to your supervisor, Mr. Bob Jill, managing director of informationsystems, using the following information.Subject: selection of Quick-Click Processing Software.As assistant manager of the word-processing department, you have to select new word-processing software. You choose a powerful, word-processing package. Although you have many reasons for choosing this kind, price and function are major factors in your decision. This software will cost just over $ 15,000 (the budget allocated $20,000). You will have to buy a site license for your company so that everyone in the company can legally use this package. A site license permits everyone in an organization to use the software. Consequently, an organization does not have to buy a copy of the software for each other.3. Edit the following message. Reformat the memo into a letter using the block format and open punctuation.From: Angela Gray, Purchasing Manager, Ile ManufacturingTo: Daniel Scott, Sales manager, Soon Company, 49 Palm Place, Jacksonville, FL 3401-6741Date: May 21st, ____ Typed by: V. CollinSubject: Laser Printer PaperOur company has purchased six Printfast laser printer which will be delivered next month. We now need printer paper for use with these laser printers.Please send me price quote’s for buying one case, two cases, and higher quantities. For your ease and convenience, I am enclosing our company’s standard quote form. In addition, it would be especially helpful to see samples of the paper you may recommend.If possible, I would like to receive these samples and quotes by Monday, thank you for your help.4.Rewrite the following paragraph so that it has sentence variety and effectivetransitions.Electronically prepared letters are becoming commonplace in today’s society. Electronically prepared communications are an expected part of today’s society. A major challenge for communicators will be to make these electronically prepared communications successful. They can make them effective by using the same skill as those needed for preparing communications in the traditional manner.。