预定酒店英语日常用语
如何预定酒店英语对话
以下是一个关于预定酒店的英语对话示例：顾客（C）：Hello, I'd like to make a reservation for a hotel room, please.您好，我想预订一间酒店房间。
酒店前台（H）：Of course, sir/madam. When will you be arriving and departing?当然可以，先生/女士。
您打算何时入住和离店呢？C: I will be arriving on June 15th and departing on June 20th.我将于6月15日抵达，6月20日离开。
H: How many nights will you be staying?您打算住几个晚上？C: I will be staying for five nights.我将待五个晚上。
H: Great. How many people will be staying in the room?好的。
有多少人会住在这个房间里？C: It will be just me.只有我一个人。
H: May I know your preferred room type? We have single, double, and suites available.请问您偏好哪种房型？我们有单人间、双人间和套房可供选择。
C: I would like a double room, please.我想要一间双人间。
H: Noted. Can I have your name, please?好的。
请告诉我您的姓名。
C: My name is John Smith.我的名字是约翰·史密斯。
H: Thank you, Mr. Smith. We have reserved a double room for you from June 15th to June 20th. The room rate is $100 per night. Would you like to provide a credit card for guarantee?谢谢您，史密斯先生。
酒店预定对话英语
酒店预定对话英语预定酒店时的对话通常包括以下内容：询问空房情况：A: "Do you have any rooms available for [dates]?"B: "Yes, we have availability. How many guests will there be?"询问房间类型：A: "What types of rooms do you offer?"B: "We have standard rooms, deluxe rooms, and suites available."确认预订细节：A: "I'd like to make a reservation for [number of nights] from [dates]."B: "Certainly, may I have your name and contact details, please?"询问服务和设施：A: "Could you tell me about the amenities or services available?"B: "Sure, we offer [list of services], such as [examples]."确认价格和支付方式：A: "What's the rate per night for the room?"B: "The rate is [price]. We accept credit cards or cash for payment."最终确认预订：A: "Great, I'd like to confirm the reservation."B: "Your reservation is confirmed. Thank you."这些是在预订酒店时可能用到的常见对话片段。
酒店英语常用会话
酒店英语常用会话·前厅和客房部用语1、Have you a reservation? 您预定过了吗？2、May I know your name and room number? 您能告诉我您的名字与房间号吗？3、Here is your room key. 给您房间钥匙。
4、Please pay at the cashier’s desk over there. 请去那边帐台付款。
5、Are these your baggage? 这些是您的行李吗？May I take them for you? 我来帮您拿好吗？6、Housekeeping, may I come in? 客房效劳员，我可以进来吗？7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I’m not disturbing you. 我希望没有打搅您。
9、One moment, madam. I’ll bring them to you right away. 等一会儿，夫人。
我马上送来。
10、I’ll send for an electrician( doctor...) 我给您请电工〔大夫……〕。
餐饮部：11、Sit down, please. Here is the menu. 请坐，给您菜单，先生。
May I take your order, sir? 您要点菜吗？12、What would you like to have, coffee or tea? 您要喝咖啡还是茶？13、Would you like to have any wine with you dinner? 您用餐时要喝点酒吗？14、Service hours are: 〔餐厅〕供给时间是：7:00a.m.to 9:00a.m.for breakfast. 早餐7点到9点。
routing酒店用语
routing酒店用语路由酒店用语是指在旅游行业中，关于酒店预订、入住和服务的相关专业术语和表达方式。
这些用语的正确运用可以帮助旅客更好地理解和满足其需求，同时也能提高酒店员工的工作效率。
在本文中，我将为您详细介绍这些用语的具体内容和使用方法。
首先，我们来了解关于酒店预订的用语。
在进行酒店预订时，旅客需要提供以下信息：入住日期（Check-In Date），退房日期（Check-Out Date），客房类型（Room Type）以及旅客人数（Number of Guests）。
这些信息可以帮助酒店员工准确地进行预订操作。
以下是常用的预订用语：1.预订（Reserve/Book）：表示旅客愿意预订酒店房间。
例如，“我想预订一间双人床的客房。
”2.确认（Confirm）：表示酒店已经接受并确认预订。
例如，“我们已经确认您的预订。
”3.取消（Cancel）：表示旅客决定不再住宿并取消他们的预订。
例如，“我需要取消我的预订。
”4.修改（Modify）：表示旅客需要更改预订的一些细节，如入住日期或客房类型。
例如，“我需要将我的预订日期从3月10日更改为3月15日。
”接下来，我们来讨论到达酒店和办理入住时常用的用语。
旅客到达酒店后需要与酒店前台交流并完成入住手续。
以下是相关用语：1.登记入住（Check-In）：表示旅客到达酒店并办理入住手续。
例如，“我想办理登记入住手续。
”2.入住时间（Check-In Time）：表示旅客可以入住的具体时间。
例如，“酒店的入住时间是下午2点。
”3.房卡（Room Key）：表示用于打开房间门的电子卡片。
例如，“请将您的房卡插入卡槽中。
”4.押金（Deposit）：表示旅客需要在办理入住时缴纳的一笔金额。
例如，“每个房间需要缴纳100美元的押金。
”一旦入住完成，就需要了解酒店内部服务和设施的用语。
以下是常见的用语：1.客房服务（Room Service）：表示旅客可以在客房内获得的酒店服务，如点餐、送餐等。
酒店日常英语用语
酒店日常英语用语English:When working in a hotel, there are several common English phrases and expressions you may encounter on a daily basis. Firstly, when greeting guests, you can use phrases such as "Goodmorning/afternoon/evening, welcome to our hotel!" or "How may I assist you today?" This helps create a friendly and welcoming atmosphere for guests. When checking guests in, you can say "May I have your reservation information, please?" or "Could you please fill out this registration form?" Asking for identification, you can politely ask "May I see your ID or passport, please?" If a guest needs assistance with their luggage, you can say "Allow me to assist you with your bags" or "Shall I call a bellman for you?" When directing guests to their rooms, providing clear directions is important. You can say "Your room is on the X floor, and the elevator is just around the corner" or "Take the stairs or the elevator to the Y floor, and your room will be on the left." During a guest's stay, if they have any questions or needs, you can ask "Is there anything else I can assist you with?" or "Do you need any additional amenities or services?"When a guest checks out, you can say "Thank you for staying with us. How was your stay? Did you enjoy your time at our hotel?" This shows interest in their experience and allows for feedback. Finally, when saying goodbye to guests, you can use phrases like "Have a safe journey back home" or "We hope to see you again in thefuture!" These phrases help leave a positive impression on guestsand make them feel valued.中文翻译:在酒店工作时，你可能每天会遇到几个常见的英语短语和表达。
酒店常用英语口语
酒店常用英语口语1. 预订房间1.1 酒店查询当我们需要预订酒店时，通常会通过电话或者在线预订平台进行酒店查询。
下面是一些常用的英语口语：•Can I make a reservation for a room? (我可以预订一个房间吗?)•Do you have any rooms available? (你们有空房间吗?)•How much is the room rate? (房间价格是多少?)•What is included in the room rate? (房间价格包括哪些服务?)•Is breakfast included? (早餐包括在内吗?)•Do you have any discounts for long-term stays? (长期入住有折扣吗?)1.2 个人信息确认在预订酒店时，我们需要提供一些个人信息以确认预订。
以下是一些常用的英语口语：•My name is [Your Name]. (我的名字是[你的名字].)•I would like to book a room for [number of nights].(我想预订[number of nights]晚的房间.)•I would like a non-smoking room. (我想要一个无烟房.)•I prefer a room with a view. (我希望有一个可以看到景色的房间.)•I prefer a room with a king-sized bed. (我希望有一个大床的房间.)1.3 房间预订确认在完成预订后，我们需要确认预订细节。
以下是一些常用的英语口语：•Can you confirm my reservation? (可以确认一下我的预订吗?)•Can I have a confirmation email? (可以给我发送一封确认邮件吗?)•What is the check-in/check-out time? (入住/退房时间是多少?)•How can I cancel my reservation if needed? (如果需要的话，我该如何取消预订?)•Can you provide an invoice/receipt? (可以提供发票/收据吗?)2. 入住2.1 办理入住手续当我们到达酒店时，我们需要办理入住手续。
酒店日常英语口语
酒店日常英语口语大家好，今天我们来学习一些在酒店日常生活中会用到的英语口语。
无论是出差还是旅行，掌握一些基本的英语口语可以让我们更加便捷地沟通和交流。
下面让我们一起来看看吧。
预订房间1.我要预订一个单人间。
–I would like to book a single room.2.我需要一间双人间，有独立卫生间吗？–Do you have a double room with a private bathroom?3.我需要住三晚。
–I need to stay for three nights.4.我想在房间里加一张床。
–I’d like to have an extra bed in the room.入住登记1.请问我需要填写入住表格吗？–Do I need to fill out the registration form?2.我可以看看我的房间吗？–Can I have a look at my room?3.我们需要提前支付吗？–Do we need to pay in advance?房间设施1.这个房间有空调吗？–Does this room have air conditioning?2.我可以要一个婴儿床吗？–Can I have a baby cot?3.我在浴室里找不到吹风机。
–I can’t find the hairdryer in the bathroom.餐厅用餐1.请问你们早餐几点开餐？–What time is breakfast served?2.我可以点一杯咖啡吗？–Can I have a cup of coffee?3.我对餐厅的食物过敏，你们有什么推荐的菜吗？–I have a food allergy, do you have any recommended dishes?退房结账1.我想结账离店。
–I’d like to check out and settle the bill.2.我们可以用信用卡结账吗？–Can we pay by credit card?3.我想要一张发票，请帮我开一下。
预定酒店用语100句英语口语
预定酒店用语100句英语口语当预定酒店时，以下是一些常用的英语口语句子：1. Hello, I would like to make a reservation for a room, please.2. I'd like to book a room for two nights, from the15th to the 17th of May.3. Do you have any availability for a double room on those dates?4. What are your room rates for the weekend?5. Can you tell me about the amenities in the room?6. Is breakfast included in the room rate?7. What time is check-in and check-out?8. Do you have a shuttle service from the airport?9. I'd like to request a non-smoking room, please.10. Are pets allowed in the hotel?11. Can I have a room with a view of the city?12. Is there a gym or fitness center in the hotel?13. Do you offer room service?14. What is your cancellation policy?15. Can I pay with a credit card?16. Are there any additional fees or taxes I should be aware of?17. Can I request a late check-out?18. I'd like to confirm my reservation for [name] on[date].19. I need to make a change to my reservation.20. I'd like to upgrade to a suite, if possible.21. Can you provide a crib for my baby?22. I'd like to add another night to my reservation.23. Can you recommend any nearby restaurants or attractions?24. Is there parking available at the hotel?25. I'd like to request a wake-up call for 7 am.26. Can you arrange for a taxi to pick me up at the airport?27. I'd like to request extra pillows for my room.28. What time does the hotel restaurant open for breakfast?29. Can I have a room on a higher floor?30. I'd like to request a room with a bathtub.31. Can you provide an iron and ironing board in the room?32. Is there a safe in the room to store valuables?33. What is the hotel's policy on early check-in?34. Can I have a room with a balcony?35. Are there any discounts available for AAA members or seniors?36. I'd like to inquire about the availability of a meeting room for a business event.37. Can you assist me with booking tickets for local attractions or events?38. I'd like to request a room with a mini-fridge.39. Is there a pool or spa facility in the hotel?40. Can I have a room with a king-sized bed?41. Can you provide a map of the local area?42. I'd like to request a room away from the elevatorfor a quieter stay.43. Can you recommend any nearby shopping areas?44. Can I have a room with a desk and chair for working?45. I'd like to request a room with a connecting doorto another room.46. What is the hotel's policy on smoking?47. Can you provide information on the hotel's accessibility for guests with disabilities?48. I'd like to request a room with a coffee maker.49. Can you arrange for a tour of the city for me?50. I'd like to inquire about the availability of a honeymoon package.51. Can you provide information on the hotel's loyalty program?52. I'd like to request a room with a view of the ocean.53. Can you recommend any nearby hiking trails or outdoor activities?54. I'd like to request a room with a DVD player.55. Can you provide information on the hotel's businesscenter and services?56. I'd like to request a room with a microwave.57. Can you arrange for a massage or spa treatment for me?58. I'd like to inquire about the availability of a pet-friendly room.59. Can you provide information on the hotel's environmental sustainability initiatives?60. I'd like to request a room with a sofa or seating area.61. Can you assist me with shipping a package from the hotel?62. I'd like to inquire about the availability of a room with a fireplace.63. Can you provide information on the hotel's policy for lost and found items?64. I'd like to request a room with a complimentary newspaper.65. Can you arrange for a limousine service for me?66. I'd like to inquire about the availability of a room with a whirlpool tub.67. Can you provide information on the hotel's room upgrade options?68. I'd like to request a room with a bathrobe and slippers.69. Can you assist me with booking a tee time at a local golf course?70. I'd like to inquire about the availability of a room with a private balcony.71. Can you provide information on the hotel's policy for receiving mail and packages?72. I'd like to request a room with a complimentary bottle of wine.73. Can you arrange for a babysitting service for me?74. I'd like to inquire about the availability of a room with a kitchenette.75. Can you provide information on the hotel's policy for holding events or weddings?76. I'd like to request a room with a complimentary fruit basket.77. Can you assist me with booking a scuba diving excursion?78. I'd like to inquire about the availability of aroom with a private hot tub.79. Can you provide information on the hotel's policy for handling medical emergencies?80. I'd like to request a room with a complimentary welcome gift.81. Can you arrange for a private tour guide for me?82. I'd like to inquire about the availability of a room with a private pool.83. Can you provide information on the hotel's policy for handling noise complaints?84. I'd like to request a room with a complimentary breakfast.85. Can you assist me with booking a wine tasting tour?86. I'd like to inquire about the availability of aroom with a private beach access.87. Can you provide information on the hotel's policy for handling guest feedback and complaints?88. I'd like to request a room with a complimentary shuttle service to local attractions.89. Can you arrange for a cooking class or culinary experience for me?90. I'd like to inquire about the availability of a room with a private garden or patio.91. Can you provide information on the hotel's policy for handling room service orders?92. I'd like to request a room with a complimentary afternoon tea service.93. Can you assist me with booking a horseback riding excursion?94. I'd like to inquire about the availability of a room with a private balcony and ocean view.95. Can you provide information on the hotel's policy for handling laundry and dry cleaning services?96. I'd like to request a room with a complimentary airport shuttle service.97. Can you arrange for a private cooking demonstration or chef's table experience for me?98. I'd like to inquire about the availability of a room with a private terrace and city view.99. Can you provide information on the hotel's policy for handling in-room dining requests?100. I'd like to request a room with a complimentary evening cocktail hour.这些句子涵盖了预定酒店时可能会用到的各种情景和需求，希望对你有所帮助。
酒店英语常用会话
酒店英语常用会话·前厅和客房部用语1、Have you a reservation? 您预定过了吗？2、May I know your name and room number? 您能告诉我您的名字与房间号吗？3、Here is your room key. 给您房间钥匙。
4、Please pay at the cashier’s desk over there. 请去那边帐台付款。
5、Are these your baggage? 这些是您的行李吗？ May I take them for you? 我来帮您拿好吗？6、Housekeeping, may I e in? 客房服务员，我可以进来吗？7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I’m not disturbing you. 我希望没有打扰您。
9、One moment, madam. I’ll bring them to you right away. 等一会儿，夫人。
我马上送来。
10、I’ll send for an electrician( doctor...) 我给您请电工〔大夫……〕。
餐饮部：11、Sit down, please. Here is the menu. 请坐，给您菜单，先生。
May I take your order, sir? 您要点菜吗？12、What would you like to have, coffee or tea? 您要喝咖啡还是茶？13、Would you like to have any wine with you dinner? 您用餐时要喝点酒吗？14、Service hours are: 〔餐厅〕供给时间是：7:00a.m.to 9:00a.m.for breakfast. 早餐7点到9点。
酒店常用英语口语1(预定房间,入住酒店,订座篇)
酒店常用英语口语(预定房间，入住酒店，订座篇)目录预定房间 (1)入住酒店 (4)订座 (7)预定房间1.Do I need to pay a deposit.我需要付押金吗？2.I'd like to book a suite.我想要预定一个套间。
3.I'd prefer a quiet room.我想要一个安静点的房间。
4.I'd like a room with a view.我想要一个风景较好的房间。
5.I'd like to book a single room.我想要预定一个单人间。
6.I'd like to book a double room.我想要预定一个双人间。
7.I'd like to book a deluxe suite.我想要预定一个豪华套间。
8.What kind of room would you like？您需要什么样的房间？9.When will you stay in our hotel?您什么时候过来我们酒店？10.How long will you stay in our hotel?你要在我们酒店待多久？11.In whose name is the reservation made？是以谁的名义订的房间？12.Would you like breakfast in our hotel？您要不要在饭店吃早餐？13.I'd like a room facing the sea/the mountains.我喜欢朝向大海/群山的房间。
14.I would like to book a standard room for three days.我想预订三天的标准间。
15.We will be staying from tuesday for three nights.我们从星期二开始住三晚。
16.The closest tourist destination is the beach.离这里最近的旅游景点是海滩。
酒店英语基本用语对话带翻译
酒店英语基本用语对话带翻译在国外旅行或出差时，如果要入住酒店，掌握一些基本的酒店英语用语会让您的住宿体验更加顺畅和愉快。
下面列举了一些常用的酒店英语基本用语对话，并附有中文翻译，希望对您有所帮助。
预订房间 - Booking a Room对话一Guest:Good afternoon. I’d like to make a reservation for a single room, please.Receptionist: Of course. For how many nights would you like to stay?Guest: Three nights, from the 15th to the 18th of this month. Receptionist: Great. May I have your name, please?Guest: My name is Lisa Smith.对话一翻译客人:下午好。
我想预订一间单人房。
接待员:当然。
您要住几晚呢？客人:三晚，从这个月的15日到18日。
接待员:很好。
请问您贵姓？客人:我叫丽莎·史密斯。
入住手续 - Check-In Procedures对话二Receptionist: Welcome to our hotel, Ms. Smith. Could I have your passport and credit card for check-in, please?Guest: Sure, here they are.Receptionist: Thank you. Your room key is number 305. The elevators are on the right. Enjoy your stay!Guest: Thank you.对话二翻译接待员:欢迎来到我们的酒店，史密斯女士。
请将您的护照和信用卡给我，用于办理入住手续。
酒店英语口语日常用语20句.doc
酒店英语口语日常用语20 句1. can you help me with this form? 你能帮我填这张表吗？2. do you have anything to declare? 有什么需要报关的吗？3. may i see your passport,please? 请出示你的护照。
4. how long will you be staying here? 你在这儿停留多久？5. what ’s your purpose of your visit? 你这次旅行的目的是什么？6. i ’d like to reconfirm my flight? 我想确认一下我的机票。
7. i reserved a room for tonight. 我预定了个房间。
8. is there a room available for tonight? 今晚有空房间吗？9. i ’d like a key to room 809,please. 请给我 809 房间的钥匙。
10. what time does the dining room open? 餐厅什么时候营业？11. when will it be ready? 什么时候能准备好？12. can you keep my valuables? 你能帮我保管贵重物品吗？13. please bring me a pot of boiled water? 请送一壶热水 .14. may i have a wake-up call? 早晨能叫醒我吗？15. a wake-up call,please. 请提供叫醒服务。
16. can i borrow a hair-dryer? 我能够借一下电吹风吗？17. the room next door is noisy. 隔壁太吵。
18. could i possibly have another room key? 我能再要一把房间的钥匙吗？19. i locked myself out. 我把自己锁在门外了。
出国住酒店常用的英语口语
出国住酒店常用的英语口语一、预订房间（Making a Reservation）电话预订打电话给酒店时，你可以说：“Hello, I'd like to make a reservation for[number of nights] nights, starting from [check - in date]. Do you have anyavailable rooms?”（你好，我想预订一个房间，从[入住日期] 开始，住[入住晚数] 晚。
你们还有空房间吗？）如果有特殊要求，比如想要某种房型，可以接着说：“I prefer a king -sized bed room with a balcony, if possible.”（如果可能的话，我想要一个有阳台的大床房。
）询问价格可以这样说：“Could you tell me the rate for this kind of room,please?”（你能告诉我这种房间的价格吗？）网络预订相关咨询如果是在网上预订遇到问题，你可以跟酒店客服说：“I'm trying to booka room on your website, but I'm having trouble with the payment process.Can you help me?”（我正在你们的网站上预订房间，但是付款过程出现了问题。
你能帮我吗？）二、办理入住（Check - in）到达酒店并说明预订信息走到前台，你可以说：“Hi, I have a reservation under the name of [yourname]. I booked it through [booking platform or directly with the hotel].”（嗨，我有一个以[你的名字] 预订的房间。
我是通过[预订平台或者直接跟酒店] 预订的。
预定酒店英语口语对话
预定酒店英语口语对话Front Desk Agent: Good morning, [Hotel Name]. How may I assist you?Guest: Hello, I'd like to make a hotel reservation, please.Front Desk Agent: Certainly, ma'am/sir. May I have your name, please?Guest: My name is Sarah Jones.Front Desk Agent: Thank you, Ms. Jones. And when would you like to stay with us?Guest: I'd like to reserve a room for two nights, from August 15th to August 17th.Front Desk Agent: Alright, let me check availabilityfor those dates. Just a moment, please.Guest: No problem.Front Desk Agent: (After checking availability) I'm happy to inform you that we have availability for those nights. Would you like to proceed with the reservation?Guest: Yes, please.Front Desk Agent: May I have your contact information, please? I'll need your phone number and email address.Guest: Sure, my phone number is 555-123-4567 and my****************************.Front Desk Agent: Thank you. And what type of room would you prefer? We have standard rooms, deluxe rooms, and suites available.Guest: I'd like to book a standard room, please.Front Desk Agent: Perfect. And how many guests will bestaying in the room?Guest: It will just be me.Front Desk Agent: Alright, Ms. Jones. I have now made the reservation for you. You will receive a confirmation email shortly with all the details.Guest: Thank you so much.Front Desk Agent: You're very welcome. Is there anything else I can assist you with?Guest: No, that's all. Thank you again.Front Desk Agent: Have a wonderful day, Ms. Jones. We look forward to welcoming you to our hotel.Guest: Thank you, you too.Additional Notes:The guest's name, contact information, and reservation details should be accurate and complete.The front desk agent should be polite, professional, and efficient throughout the conversation.The agent should offer additional assistance if needed, such as providing directions to the hotel or recommending local attractions.The guest should be clear about their requirements and ask any necessary questions to ensure a satisfactory stay.。
英语酒店日常用语
英语酒店日常用语以下是一些在酒店日常使用的英语用语：●Check-in (办理入住):"I would like to check in.""What time is check-in?"●Check-out (办理退房):"I need to check out tomorrow morning.""What time is check-out?"●Reservation (预订):"I have a reservation under the name Smith.""Is my reservation confirmed?"●Room key (房间钥匙):"Can I have an extra room key, please?""I seem to have lost my room key."●Concierge (门房，礼宾员):"Could you please ask the concierge for directions?""The concierge recommended a good restaurant."●Room service (客房服务):"I would like to order room service for breakfast.""What is the room service menu?"●Amenities (设施):"The hotel offers various amenities, including a pool and a gym." "Are all amenities included in the room rate?"●Housekeeping (客房服务，清洁服务):"Could you send housekeeping to clean my room?""Is there a housekeeping schedule?"●Wi-Fi password (Wi-Fi密码):"What's the Wi-Fi password for the hotel?""Is Wi-Fi included in the room rate?"Late check-out (延迟退房):"I would like to request a late check-out.""Is there an additional fee for late check-out?"这些用语可帮助你在酒店日常交流中更流利地沟通。
预定酒店常用的英语口语
预定酒店常用的英语口语
I urgently need a room for tomorrow night, and do you have any vacancies?
请问你们明晚还有空房吗?
没有?果断挂掉找下家。
有!单人房(single room)、双人床(double room)你爱哪一款?
还有更奢华的：
I’d like a suite with an ocean view, please.
我想要一个海景套房。
也有!最关键的问题来了：
What is the price of the suite?
价格如何?
此时最需要淡定了：
It is a little high. I'm told that your hotel is offering discount now.
有点小贵啊。
我听说你们酒店有折扣的。
这年头打折伤不起啊，一旦开始别无选择：
OK, I will take it.
好吧，我就订这间。
I’ll stay three days.
我住三天。
By the way, does the price include breakfast?
顺便问一下，房价是否包含早餐?。
酒店常用外语500句
酒店常用外语500句1. 预订酒店和房间1.Do you have any avlable rooms?你们有空房吗？2.What is the rate for a single/double room? 单人间/双人间的房价是多少？3.How much is the room per night?每晚的房费是多少？4.Can I book a room for tomorrow night?我可以预订明天晚上的房间吗？5.I would like to book a room for two nights. 我想要预订两晚的房间。
2. 登记入住1.I have a reservation. My name is [Your name]. 我预订了房间。
我的名字是[你的名字]。
2.Can I see your passport/ID, please?请出示你的护照/身份证。
3.How long will you be staying?你打算住多久？4.Here is your room key.这是你的房卡。
5.The elevator is on the left/right.电梯在左边/右边。
3. 房间设施1.Does the room have a private bathroom?房间里有私人浴室吗？2.Is there r conditioning in the room?房间里有空调吗？3.Can I have a room with a view?可以给我一个朝向景观的房间吗？4.Is there a minibar in the room?房间里有迷你吧吗？5.Can I have extra pillows/blankets?我可以要求额外的枕头/毛毯吗？4. 服务需求1.Could you please send someone to fix the TV? 请派人来修理电视好吗？2.Can I get some more towels, please?可以再给我一些毛巾吗？3.I need an iron and ironing board.我需要一个熨斗和熨衣板。
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第二章日常用语（句子）：基本信息23．May I have your name, please请问您贵姓10．Which dates would you like to book When will you check in and check out请问您需要订哪一天什么时候入住及退房59．What time do you expect to arrive, Sir请问大概什么时候到酒店，先生46．What time will the guest be arriving客人大概什么到达酒店11．How long will you stay in our hotel请问您打算逗留多长时间36．Could you hold the line, please I’ll check our room availabilities for those days.麻烦请您稍等，我们查询那段时间的房态。
37．Just a minute, please I’ll check our booking situation.麻烦请您稍等，我需要查询我们的房态。
73．Just a moment, please. I’ll check the availability for you.麻烦请您稍等，我查询能否可以提供给您。
41．Could you hold on for a moment please I’ll check our reservation record.麻烦请您稍等，让我查询我们的预订纪录。
72．How many people are there in your party与您同行有多少人50．I’ll arrive one day early. Is that OK我那天早点到，可以吗56．We’ll send a confirmation to you soon.我们稍后传确认书给您。
57．Should you have any questions, please do not hesitate to contact us.如有任何疑问请随时与我们联系。
58．Please feel free to contact us if we can be of further assistance.如需进一步了解，请随时与我们联系。
其他服务类42．Does it include breakfast包括早餐吗43．The tax and breakfast are also included.税及早餐也包括在内。
12．Does your hotel have pick-up service请问贵酒店有接车服务吗13．Yes, please contact the concierge for details.有的，详细内容请联系礼宾台。
16．What is your hotel’s website and email address请问贵酒店的网址及邮址17．Our hotel’s website is xxxx and our email address is xxxx. To reserve a room or give feedback to us.我们酒店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系。
4．How about your hotel’s location请问贵酒店位于哪里5．Well, our hotel located in Yantian distric, Shen Zhen City. The OCT hotel is about 40 minutes from Shenzhen railway station, 85 minutes from BaiYun airport.我们酒店位于深圳市盐田区。
本酒店离深圳火车站40分钟车程，到深圳机场85分钟.6．What’s the level of your hotel请问贵酒店是几星级的7．Our hotel is a five-star hotel.本酒店是五星级的酒店。
8．How about your hotel’s faciliti es请问贵酒店有什么设施9．We have four kinds of restaurant, lobby bar, conference room, health center, shop prince and （KTV equipment）。
.本酒店有四种类型餐馆，大堂吧，会议室,健身会所 ,商场及（KTV设施）。
44．We have a special family package plan我们现在开始新推出一个优惠套餐。
45．We’ll have to charge you RMB300 extra for an additional bed, the baby set is for free.如需加床，我们将会收取人民币300元,婴儿床是免费的房型资讯类1．May I have the room type, please /What kind of room would you like to reserve请问需要预订哪一类型的房间2：What kind of room do you have请问贵酒店有什么房间类型3．We have standard, superior, deluxe, executive rooms. There are also some suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms(Interlaken hotel).我们酒店有标准房，高级房，豪华房，行政房。
除此之外还有一些套房。
而且我们酒店还设有不吸烟楼层及连通房。
14．Can I get harbor view in your hotel我可以看到海景吗15．I am sorry, you can’t. But you can have a nice view of a large pool/lake surrounded by beautiful landscaping.很抱歉，不可以。
但您可以看到周围美丽的泳池/湖景。
64．Perhaps you have a cheaper room或许您们还有更便宜的房间吧65．Sorry, the quoted rate is lowest.不好意思，这个报价已经是最低了。
68．The room is spacious and cosy, I’m sure you will enjoy yourself.房间既宽敞又舒适，我肯定您会过得愉快。
70．May I recommend deluxe suite It’s more luxurious and comfortable.我向您推荐豪华套房，更豪华更舒适的。
担保取消原则18．Your reservation is temporary and it will be cancelled if you don’t arrive before . on that day.您的预订是暂时的,如果那天下午6点前不到,我们将会取消您的预订。
90．With out guaranteed reservation, we can only hold the room to 6 ., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card？非担保的预订只能保留到当天下午６点。
若您作了担保预订，我们就可以整夜为您保留房间，您愿意提供信用卡作担保吗80．Would you like to guarantee your room for late arrival？因您较晚入住，您可以为您的预订作个担保吗81．How would you like to guarantee your reservation？请问您以什么方式为您的预订作担保83．May I take your credit card for the guarantee可以提供您的信用卡作担保吗89．To guarantee your booking, please advise us of your credit cart number and dated of valid advance in.为了确保您的订房，请将您的信用卡号及有效期限通知我们，或预付壹晚的房租作订金。
84．Let me repeat your reservation to ensure it is correct.让我为您重复一下您的预订以确保无误。
95．The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made.所预订的房间保留至当天的6点，除用现金或信用卡担保外。
96．For guaranteed reservation, one night room rental will be charged for cancellation or no show.已作担保的预订，如当天取消或没入住，本酒店将会收取当天的壹晚房费。
39．Certainly, we’ll hold the room until you arrive.当然可以，我们将为您保留房间直到您的到来。
疑难解答类19．I am sorry, no deluxe room is available. All rooms are unavailable.>很抱歉，提供不了豪华客房。
/所有房间都订满了。
100．I’m afraid we have no superior room available. Would you mind deluxe room instead恐怕我们提供不了高级房,豪华房可以吗20．Does your company have contract with our hotel请问贵公司与我们酒店有协议吗22．Please hold on for a moment, Mr Smith.史密夫先生，麻烦请您稍等。
71．I will get someone who can speak English well to talk to you.我会找壹位英语较好的同事跟您说。