HND 商务沟通技巧报告

Communication: Analyzing and Presenting Complex Communication

Outcome 1

DE3N 34

Candidate name:

Class and Grade :

REPORT ON CUSTOMER SERVIC IN CAMBRIDGE UNVERSITY

TABLE OF CONTENT

1.0Introduction (1)

2.0Procedure (1)

3.0Customer care (1)

4.0The teaching system of school (1)

4.1The teaching facility (1)

4.2Teacher resource and quality (2)

4.3The library of school (2)

5.0 The life in the school (3)

5.1 Canteen (3)

5.2 Dormitory of school (3)

6.0 The entertainment of school (4)

6.1 Sports (4)

6.2 Activity and amusement (4)

7.0 Conclusion (5)

8.0 Recommendation (5)

9.0 Bibliography (6)

10.0 Appendixes (6)

1.0Introduction

The aim of this report is to describe the customer service in Cambridge University. The objective of the report is to improve the customer service of Cambridge University and do assessment of customer care.

The readership of the report are the people who working in Cambridge University.

This report will cover 4 parts. They are the definition of customer care, the research sections, conclusion and recommendation.

2.0Procedure

In order to collect the information to produce this report, the internet and various search engines have been used to access the customer service information of Cambridge university, this is the most effective way of obtaining the up-to-date information needed. Also the questionnaires have been used in this customer service resreach.

3.0Customer care

A customer care is the way to improve customer satisfaction. The customer care could response customer’s request. In university, the students are the prime customer. As a student, the most important aspect for them is study, so the investigation divided into

3 sections, including: study, life and entertainment.

4.0The teaching system of school

4.1The teaching facility

The three major campuses include more than 180 teaching rooms. These range from collaborative teaching and learning spaces to seminar rooms and traditional lecture theatres. Computer laboratories, rooms and practical training areas cater for specialised needs. Large lecture theatres are fitted with a range of modern teaching technology tools. Video-conferencing is also available in selected rooms. In the Cambridge University, t he University’s innovative Collaborative Teaching and Learning Centres (CTLC) add new dimensions to available teaching spaces. The Centres are equipped with state-of-the-art audiovisual teaching equipment and consist of a series of spaces that allow for group work, teaching, photocopying, printing and recreation. The Cambridge University anticipates and responds to student learning and research needs, producing positive graduate outcomes and providing the information infrastructure necessary for leading-edge research activities.

4.2 Teacher resource and quality

There is no doubt that teacher resource of Cambridge University was the most excellent one all over the world.

There are 1,000 teachers and 1,000 visiting scholar worked in Cambridge University. Cambridge has 16,900 students consist of 6935 postgraduates (72% of postgraduates come from other university and 42% of postgraduates are Foreign students).

The school has its effective management team. The President of C ambridge is queen’s husband-- prince Philip Calendar , has an Assistant Director for routine .

The achievement of Cambridge University is great and there are78 people who from Cambridge university won the Nobel Prize

4.3The library of school