持续改进控制程序

備註：文件分發範圍內“□”表示未分發的部門“■”表示要分發的部門。

1.PURPOSE 目的:

To provide a general guideline for project teams to conduct continual improvement activities in

products, processes quality performance and customer satisfaction.

为项目组持续改善产品、过程品质及提高客户满意度提供指引

2.SCOPE 範圍:

This procedure is applicable to all the projects in Techco Technology (Hui Zhou).

此程序适用于惠州德高科技的所有项目

3.DEFINITION 定義:

3.1QIM Quality Improvement Meeting 品質改善會議

4.REFERENCE 參考文件:

4.1OP-QA-21 Management Review Procedure 管理評審程序

4.2OP-QA-07 Corrective and Preventive Actions Procedure 糾正及預防措施程序

4.3OP-QA-22 Internal Audit Procedure 內部審核程序

5.RESPONSIBILITY 職責:

5.1Quality Engineer 品质工程师

5.1.1Organize QIM meeting within the project team.

组织责任区域内的QIM 会议

5.1.2Responsible to prepare the meeting minutes and follow up with related team members to ensure the

implementation & effectiveness of improvement actions.

负责准备会议记录，跟进改善行动并确保其执行及有效性。

5.2All QIM team members QIM 成员

5.2.1Rise quality issue and provide data and information within his/her responsible area for improvement.

提出责任区域内的品质问题并提供相关数据资料和信息以便作出改善.

5.2.2Participate in defining objective & target and developing improvement action plan

参与目标制定和改善行动计划

5.2.3Implement action requirement and decision as agreed in QIM meeting

执行QIM 会议确定的行动要求和决定

6.PROCEDURE 程序:

6.1QIM team set-up QIM 小组组成

The QIM team may include the representatives from the following functional departments（the other functional departments even supplier and customer may be involved when necessary ）:

QIM 小组可以包括以下部门的代表（必要时，其他部门甚至供应商和客户也可邀请参加）。

6.1.1Production dept. (PD) 生產部

6.1.2Quality Assurance Department (QA)品保部

6.1.3Project manage Department (PJM)項目管理部

6.1.4Production Engineering Department (製造工程部)(Including PE , IE, TE section )

6.2Quality Engineer initiates QIM meeting for their respective project on regular basis.

QIM meeting should be held at least once a month.

品質工程师定期在项目内召开品質改善会议，品質改善会议应每月至少开一次.

6.3The problem should be identified or an area should be selected for improvement at the meeting based on the

quality issues provided by team members.

在品質改善會議上對小組成員所提出的品質問題進行确認并找出問題發生的根源進行改善

6.4The prioritization of continual improvement activities shall focus on customer impact areas and other critical

performance improvement items including but not limited to the following quality activities:

持续改善活动应优先考虑客户和其他至关重要的改善项目,包括但不仅限于以下品质活动：

6.4.1Product/ process quality issue

产品/流程品质问题

6.4.2Process capability performance

过程能力表现

6.4.3Customer feedback or complaint

客户反馈或投诉

6.4.4Customer needs and expectations

客户需求和期望

6.4.5Quality metrics/measurement as required by quality management system /

Customer/ project management, etc

质量管理体系/项目管理要求的品质测量

6.4.6Internal & external audit results

内部及外部审核结果

6.5A continual improvement activity is to look for regular improvement; the quality non-conformance or issue is to

be handled by corrective and preventive action procedure instead of waiting for the disposal through QIM

meeting.

持续改进的目的是进行有规律的品质改善,不能等待QIM会议来解决那些需运用纠正和预防措施控制程序来解决的问题.

6.6Team evaluates the effectiveness and efficiency of the existing process, set an objective/target for improvement

for each specific problem by means of quantified values, then identifies and verifies the root causes of the problem.

小组评估目前过程的有效性和效率，为每个特定问题制定量化的改善目标，识别并确定问题的根本原因.

6.7The improvement actions plan should be developed within the team members to prevent the problem from

recurring at the meeting and determine the responsibility and completion deadline, etc.

持续改善的会议上制定改善行动计划以防止问题再次发生，并确定责任，完成期限等.

6.7.1The improvement action plan will include short-term & long-term actions when appropriate.

适当时，改善行动计划可包括短期及长期的改善行动.