导游英语口语测试题库 题 中文
吉林导游考试口试,新加导游实务十道题英文翻译
吉林导游考试口试，新加导游实务十道题英文翻译一、The next regimental rear accompanies which does following work have? (下团后地陪的后续工作有哪些)1. Processing carry-over question: The next regimental rear, accompanies should deal with tourist's carry-over issue earnestly properly; Handle the matters concerned which before the concerned requirements and the leadership instruction the tourist just before leaving handles.2. Paying up: According to travel agency's specific request in thestipulation time, settles accounts the filling in finance settlement table and each kind of documentary evidence to the finance department. 3. Establishment team file: Reorganizes the pertinent data, will receive the plan, the active schedule, the questionnaire opinion card, to accompany the group diary and so on to reorganize the filing-up earnestly according to the stipulation。
2019导游知识问答-导游考试面试200问中英版(包含部分注音)
2019年全国导游资格考试口试200问英语翻译版一、导游规范知识问答及参考答案1、按业务范围区分，导游人员可分为哪几类？分为四类，分别是：(1)出境旅游领队人员；(2)全程陪同导游员：(3)地方陪同导游员；(4)旅游景区讲解员How many categories of tour guides are there according to the business domain?The tour guides can be divided into four categories.They are:(1).Outbound(['aʊtbaʊnd]出国的)Tour Leader(2).National guide(3).local guide(4).Scenic([ˈsinɪk]adj.风景名胜的)guide2.熟悉团队是导游人员带团的第一步，它主要包括哪几方面的内容?主要包括三方面内容：(1)熟悉团员情况；(2)熟悉团队特点；(3)熟悉接待计划和行程特点。
For tour guides,to be familiar（[fə'mɪljɚ]熟悉的）with the team is the first step of tour guiding.What are the main contents?The main contents include:(1).To be familiar with the team members(2).To be familiar with the characteristics of the team(3).To be familiar with the reception program and trip characteristics3．在旅游团抵达的前一天，导游人员应主要落实哪些接待事宜？(1)与协作旅行社计调人员联系；(2)联系旅游车辆，确定接站时间；(3)核实团队住房及用餐预订情况；(4)掌握各种联系电话。
导游英语情景口语Item 4-4
Huaiyang. 淮扬菜的特点是甜。
calory
n.
consume
v.
3. What are the characteristics of Sichuan cuisine? appreciation
2. What are the four regional cuisines that are greasy
adj.
What are the four regional cuisines that are recognized without dispute in China?
recognized without dispute in China? What are the four regional cuisines that are recognized without dispute in China?
The Chinese Food中国饮食
Words and Phrases
varied
adj. 各种各样的
complex
adj. 复杂的
culinary
adj. 厨房的，烹调的
appreciation n. 欣赏
flavor
n. 味道
geographical adj. 地理的，地域的
hot
n.
Sichuan cuisine is characterized by its hot and pungent flavoring.
consume
v.
Sichuan cuisine is characterized by its hot and
导游英语口语-The Service of Travel Destinations
Unit 6 The Service of Travel Destinations
5. What can I expect to see at these places? 6. Can you give me a program schedule and a map?
ห้องสมุดไป่ตู้
Unit 6 The Service of Travel Destinations
3. Just on the opposite side of the street.
4. Keep going straight along the road until you see the big blue subway sign. 沿着这条马路一直走，
Unit 6 The Service of Travel Destinations
Unit 6 The Service of Travel Destinations
Module 2 At the Ticket Box
Unit 6 The Service of Travel Destinations
Unit 6 The Service of Travel Destinations
Unit 6 The Service of Travel Destinations
Module 1 NarrationsonTour
Unit 6 The Service of Travel Destinations
Unit 6 The Service of Travel Destinations
Unit 6 The Service of Travel Destinations
9. When did it take on its present form?
《应聘导游》的英语面试口语
《应聘导游》的英语面试口语A: Excuse me, I am Sunlin. I am here about your advertisement for a tourist guide. Are there still any vacancies?I: Yes. One more is needed.A: Oh, I抦 so lucky. I want to apply for it.I: But do you have any experience like that?A: Yes. I have been a guide for two years.I: OK. Then I want to ask you some questions about the tourist guide. If there was an aident, for example a tourist falls ill, what would you do?A: I think I will call the office to send someone to meet us, and escort that person to the nearest hospital without interrupting our trip.I: If one of them forgot a camera in a restaurant, would you let the tourist bus go back?A: No. In fact, prior to their boarding the bus and their getting off the bus, I will make an announcement to remind them that they should check their belongings.I: Well, it seems that you have all the practical experience to handle these cases. I am very glad to wele you into our pany.A: Thank you. It抯 my honor.A: 你好，我是孙林。
与导游有关的英语对话“ 英语口语考试”
Guide; today we are visiting Yellow mountain scenic spots area, 今天我们将游览黄山旅游风景区，黄山是以，B: what is the famous scene of yellow mountains?G: the famous scene of Yellow Mountains are Pine tree, cloud sea, rock and sunrise. 松，奇石，云海及日出著名。
Tom : i heard from some of my friend, who had been visited here,saying this is an wonderful place and worth to come back again.我听一位来过游玩的朋友说过，这是一个奇妙的地方值得再来过的。
Guide: The first scene which i would like to introduce to you are the "Welcome Pine". this pine tree 第一个游览的景点是迎客松，B: why is it called Welcome PineG: due to its branches was long and shape like somebody standing on the rock hosting their hand and welcoming the visitors这颗树因为树干乍看起来好像是挥手欢迎游客到来，所以称呼为迎客松Tom: It is amazing,the name also perfectly been given.太奇妙了，这名字取得很洽当。
B: yes, it looks exactly like welcome visitor come from everywhere of the world, 它看起来真像在向客人招手，欢迎来自世界不同地方的游客Guide: The next stop we will watch the other highlight of the scenery, "The flying Rock", 下一个景点是一个经典的代表，就像天外飞来的石头，你看到了会惊奇，这天然奇景B: why is it called The flying RockG: its like flying from the space,T: while I see that I will be surprise by the nature scenery of the rock.G: it is a rock weight more than 2 tons, standing on the cliff of the mountain, 飞来石，重大概两担，直立在上峰上，Tom: It is taller than a man high ?会高过一个人吗?Tour Guide: It is about 3 story tall,大概三层楼高度G: So it is better for us to go there early,its getting dark,i am not going to miss this scene.那,我们赶快过去看吧,天已暗啦,我不想错过这景点Tour Guide: Don't worry its not far away from here, and with this weather most likely you can also see the "sea of cloud"你不用担心,离开这里也不是很远,这时候过去可能看到云海呢.Tom: It is amazing, yellow mountain can able to see so many scenery, i wish i can stay herelonger. 太好了,黄山可看到那么多的景点,我真希望我可呆在此久些。
导游英语口语-Handling Customer Complaints
Unit 10 Handling Customer Complaints
E: In my opinion, the other important reason may be that by showing tourists around the stores a lot, the guide can kill a lot of time and save a large amount of energy rather than by guiding them in a scenic spot.
Dialogue Ⅱ: A complaint about Tour Guide Service Scene: A guest (G)complains to the manager (M)of a local travel agency by phone. M: Good morning. Sunshine Travel Service. May I help you? C: This is Li Yin speaking. I have a complaint about your tour guiding service. M: I'm sorry, what has happened, Mr. Li? C: According to the schedule of the day tour, we should have visited the Summer Palace, but the guide skipped it off on the pretext of not having enough time. Actually, he took us to go shopping in three stores. Such behavior has hurt us.
导游英语口语测试题库
导游英语口语测试题库(40题)Dialogue 1As a local guide Xiao Li, you are picking up your group from the US led by Mr. Smith. You are holding a welcome sign with “Smith” and your company’s name on it. Your dialogue will include the following points:A. Greetings.B. Ask if the group is led by Mr. Smith.C. Inquire details concerned.Dialogue 2As a local guide, you are on the way to the scenic spot with your group. The guests are interested in Chinese painting. Your dialogue will include the following points:A. Introduce representative categories of Chinese painting.B. Introduce some famous Chinese painters.Dialogue 3The tourist in Room 556 is sick and stays in the room. He calls you angrily that he can’t fall asleep because of the noisy cleaning of the room-maid. He insists that he has pushed the key of “Do not disturb”. Act as a local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask the reason for anger.B. Tell him to make sure the “Do not disturb” light is OK or not.C. Offer the solutions.Dialogue 4A group is held up by the traffic jam. Act as the local guide to make a dialogue with the escort Mr. Smith. Your dialogue will include the following points:A. Discuss the issue with Mr. Smith.B. Ask Mr. Smith to help to soothe the group.Dialogue 5Perform as a tour leader to explain schedule of tomorrow to your tour group in the end of supper. Your dialogue will include the following points:A. Tell the tourists the itinerary of tomorrow.B. Tell the tourists the set-out time and return time.C. Tell the tourists the time of morning call is 6:00 a. m.D. Ask the tourists to go to bed early this evening and should be on time tomorrow.Dialogue 6Suppose you are the tour guide and you are leading the guest to his room. But the guest is not satisfied with the noisy room facing the street. Your dialogue will include the following points:A. Apologize for the inconvenience.B. Give the reasons.C. Promise to negotiate with the hotel manager.D. Agree to change the room if there are any rooms available.Dialogue 7A guest complains that there are too many sites of natural scenery in the itinerary and asks to change for some historical sites. Act as the local guide to make a dialogue with the guest. Your dialogue will include the following points:A. Apologize.B. Explain the reasons.C. Offer some historical sites.Dialogue 8As a local guide, you are on your way to Guilin with the group you have just picked up.A tourist named Peter asks you some detailed information about the Reed Flute Cave when you are giving the on-the-way tour guide presentation. Your dialogue will include the following points:A. General introduction to Guilin.B. Detailed information about the Reed Flute Cave.Dialogue 9Perform as the tour guide to get a last-minute notice of “change of plan” which require you to rush to the train station to meet a tour group. The party have been waiting for a long time when you get there and they are full of grumbles. Please make a dialogue to deal with the complaints. Your dialogue will include the following points:A. Make an apology.B. Explain the reasons.C. Solutions.Dialogue 10A member of an inbound group asks to withdraw from the tour for an emergency at home. Act as the local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask for the reason of withdrawing.B. Soothe the tourist.C. Tell him how to deal with relevant fees.D. Offer help for his leaving.Dialogue 11As a local guide, Mr. Zhang, you are heading for a scenic spot with the group, however, you find that two members are not present when you do the nose count. Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort Mr. Smith. Your dialogue will include the following points:A. Ask him if he has already known it.B. Reach an agreement with him about how to deal with the two tourists.Dialogue 12A tour leader goes to check out in the front office. Act as the tour leader to make a dialogue with the receptionist. Your dialogue will include the following points:A. Identify yourself.B. Check out (the tour group will leave the hotel at about 10:00 a.m.).C. Pay by credit card.Dialogue 13A local guide is taking a tour group on the tour of the Great Wall. Your dialogue will include the following points:A. Briefly introduce the Great Wall.B. Introduce the story of Meng Jiangnv.C. Introduce the function of the towers on the Wall.D. Answer any questions by the tourists.Dialogue 14Half an hour before lunch, the tourists of the group require that the western meal arranged for them should be changed to a Chinese meal. Suppose you are the tour guide, please negotiate with the tourists. Your dialogue will include the following points:A. The tour guide should explain to the tourists that such requests should be made 3 hours in advance.B. If the guests insist, tell them that they should cover the expense by themselves.Act as the tour guide to call the housekeeping department of Beijing Hotel. Tomorrow is the birthday of a tourist. Your dialogue will include the following points:A. Tell the housekeeping who you are.B. You would like turn-down service for Ms. Li in Room 808 because tomorrow is her birthday.C. A small cake and some roses will be sent to the hotel while the tour group are out. You would like to have the cake put on the table of Room 808 and the flowers put in a vase.Dialogue 16As a tour guide, when you notice a tourist look terribly weak at the breakfast time, you show concern for him and offer help. Your dialogue will include the following points:A. Show your concern.B. Ask if the guest need seeing a doctor.C. Give suggestions.Dialogue 17The tour leader tells the local guide that some guests vomit severely. Suppose you are the local guide, deal with it by making a dialogue with the tour leader. Your dialogue will include the following points:A. Inquire the details.B. Suggest that they may be suffering from food poisoning.C. Ask the guests to drink plenty of water.D. Call the ambulance.Dialogue 18As scheduled, the group will visit the Great Wall this morning. But it rains heavily and it’s very dangerous for the guests. As a local guide, you want to cancel the arrangement and go to consult with the tour leader. Your dialogue will include the following points:A. Analyze the danger of going on the tour in such heavy rain.B. Apologize.C. Give explanations.D. Offer solutions.The tourist is interested in Chinese paper-cut and wants to buy some pieces as souvenir. You are the tour guide and introduce Chinese paper-cut to the guest. Your dialogue will include the following points:A. Introduce the history and main features of Chinese paper-cut.B. Recommend some souvenir shops.C. Answer the relevant questions.Dialogue 20It is the first meal time. When eight dishes with a soup as stipulated in the contract are served, two tourists tell Mr.Wang, the local guide, that they are Buddhist vegetarians and ask Mr.Wang to arrange another meal for them. They say they mentioned this when they signed up for the tour. Act as Mr. Wang to make a dialogue with them. Your dialogue will include the following points:A. Tell the tourist that you will confirm with the travel agency.B. Apologize for the mistake.C. Offer solutions.Dialogue 21Suppose you are the local guide and your guests complain that the dishes are too salty and there is no seafood or meat dishes. Your dialogue will include the following points:A. Apologize first.B. Make explanations.C. Offer solutions.Dialogue 22Suppose you are the local guide and one of your guests tell you that his luggage is lost. Your dialogue will include the following points:A. Ask the guest to calm down.B. Inquire the details.C. Offer the solutions.Dialogue 23In the end of lunch, two tourists ask the tour guide about when and where to go shopping. Act as the tour guide to make a dialogue with the following points:A. Tell the tourists this afternoon is free time for them.B. Tell them your tour is a no-shopping tour.C. Introduce some souvenir shops inside and outside the hotel.One tourist is interested in Beijing Opera and asks you to make a brief introduction to it. He also asks you to book a ticket for the performance. Your dialogue will include the following points:A. Introduce the main features of Beijing Opera.B. Clarify the details of ticket for the performance.Dialogue 25Suppose you are the tour leader, you make a call to the hotel operator as your tour group is to take the early flight to Beijing tomorrow morning. Your dialogue will include the following points:A. Require a morning call.B. Clarify the details of the morning call.Dialogue 26A tour group is now on the way to the airport. Perform as the tour guide to bid a farewell to the tour group. Your dialogue will include the following points:A. Review the whole tour process and thank fo r the guests’ cooperation.B. Ask the tourists for some advice.C. Make an apology to anything unsatisfied during the trip.D. Send the best wishes.Dialogue 27Suppose you are a tour leader. You have checked in for your tour group and now you have just returned to the coach. Your dialogue will include the following points:A. Assign the room cards to the tourists. Ask the tourists to get off the coach one by one and remind them of not leaving anything behind.B. Help the tourists take their luggage out of the compartment of the coach.C. Count the tourists and tell them the elevator is on the left side of the front office.D. Tell the tourists the supper will begin half an hour later in the Chinese restaurant on the second floor.Dialogue 28Act as a tour guide to receive a call from a tourist who gets a serious cough and flu after registration. You rush to his room and make a dialogue with him including the following points:A. Help the tourist to contact the clinic in the hotel.B. Persuade him to stay in the hotel for his health, and arrange the meal for him.C. Tell him to pay the medical expenses himself.As a local guide, you are on the way to visit Suzhou Gardens. The tourists seem to be quite interested in them. Your dialogue will include the following points:A. Introduce the characteristics of Suzhou Gardens.B. Introduce some representative Gardens in Suzhou.C. Answer any questions asked by the tourists.Dialogue 30After dinner, a tour group is scheduled to take a walk along the pedestrian street. Some tourists say that they have been there before and hope to visit the Zhongshan Park instead by tour bus. Your dialogue will include the following points:A. Arrange it if there is enough time for the tour.B. If they take taxi there, give directions to the driver and make suggestions.C. Make it clear to the tourists that the trip to the pedestrian street is not refundable.D. Remind them to take care of themselves and not to come back too late.Dialogue 31A tourist named Tom complains to you that his shower doesn’t work. Act as the tour guide and make a dialogue with the guest. Your dialogue will include the following points:A. Apologize to Tom for the inconvenience.B. Ask him the detailed information.C. Offer the solutions.Dialogue 32As a local guide, you find that there are two more tourist attractions in the escort, Mr. Smith’s tour plan. When you check the itinerary with him, Mr. Smith insis ts that the trip should be arranged according to his plan. Your dialogue will include the following points:A. Apologize to Mr. Smith for the mistake.B. Find out how the mistake comes about.C. Offer the possible solutions as well as the compensations.Dialogue 33As a local guide, Xiao Zhang, you are discussing the itinerary with the tour escort Mr. Smith. Because of a one-hundred-year big flood, the itinerary has to be adjusted and one of the major spots has to be canceled. Your dialogue will include the following points:A. Apologize to Mr. Smith for the inconvenience.B. Explain the cause to him.C. Offer the possible solutions as well as the compensations.Suppose you are the tour guide; two inbound tourists tell you that they get in touch with their long-lost friends and want to invite them to take part in the activities of the tour group. Your dialogue will include the following points:A. Tell them that they should get the consent of the tour leader and other tourists.B. Clarify the identities of the guests’ friends.Dialogue 35As a local guide, your guests want to taste some local snacks and ask for your advice. Your dialogue will include the following points:A. Introduce some representative local snacks.B. Recommend the guests where to find the genuine snacks.Dialogue 36Act as a local guide to explain laundry service for your tour group. Your dialogue will include the following points:A. Tell the tourists the hotel has laundry service.B. Tell the tourists how to get this service.C. Tell the tourists they should pay laundry service by themselves.Dialogue 37Perform as a tour guide taking a group to the seashore. Make sightseeing precautions before they begin the tour. Your dialogue will include the following points:A. Remind the tourists of things to take with them.B. Give advice about how to relax and enjoy themselves on the seashore.C. Forbid any swimming without permission.D. Tell the group the time of gathering.Dialogue 38Suppose you are a tour leader. You call Spring Hotel to change your reservation for your tour group. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Tell the receptionist your changing requirements for the reservation.C. Show your thanks.Dialogue 39A tour guide is showing a group of foreign tourists around the Ancient Culture Street. The tourists show special interest in some souvenirs. Your dialogue will include the following points:A. Brief introduction to Chinese calligraphy and China’s four treasures of study (文房四宝）.B. Brief introduction to the Chinese fans.Dialogue 40A tour guide is bidding farewell to a tour group. Before checking out, there are a lot of things to attend to. Your dialogue will include the following points:A. Check the amount of the baggage with the tour leader to see whether they are damaged.B. Remind the tourists to confirm their own articles, especially travel certificates and valuables.C. To see if there are anything you can do for the tourists after their departure.。
《导游英语口语》试卷1及参考答案
《导游英语口语》试卷1及参考答案一、翻译单词及词组（15*2’）1.海关2. 护照3.移民4. 违禁品5. 免税的6.需纳税的7. 合作8. Registration9. Standard 10. Denomination11. Convenient 12. Room rate 13. Service charge14. Peak season 15. Look forward二、选择题（20*2’）1. I happen ______ have my notebook with me .A. InB. ThatC. To2. Now type _____ your names , date and seat .A. InB. ToC. At3. The line is busy, I can’t ______ through.A. GoB. GetC. /4. The exhibition tickets are always sell _____.A. InB. TooC. Well5. There must be a lot of business events ______ on in the city every year,right ?A. GoB. GoingC. Went6. Do I need pay a certain amount of money ______ the reservation ?A. ToB. ForC. In7. What address shall we send the tickets _______ ?A. /B. AtC. To8. The couple are not used _____ Chinese food.A. ToB. InC. /9. I’d like to book a room _____ an American couple.A. ToB. ForC. Give10.Everything here is different ______ what we were told in states.A. OfB. FromC. To11.Please be sure not _____ leave anything behind .A. /B. ForC. To12.Your room is _____ the top floor, having a very good view.A. AtB. OnC. In13.You will have plenty ____ time to see the interesting placeA. OfB. OffC./14. Shall I help you _____ your luggage ?A. ToB. HaveC. With15. The others are all ______ personal use.A. OfB. ForC. To16. Food and flowers are not allowed _____ be brought in.A. ToB. ForC. Of17. Would you mind ______ this suitcase ?A. OpenB. To openC. Opening18. What’s the purpose _____ your visit ?A. OffB. OfC. To19. Your visa will be valid _____ 20 days.A. AtB. ForC. In20. We’ll probably have to apply _____ a short extension.A./B. ToC. For三、写出你所知道的分类（5*2’）1. Class of seat _____, ______, _______.2. Type of seat _____ and ______.3. Type of flight _______ and ________4.Time of flight _______ and ______5. Type of ticket _______ and ______四、翻译（10*2’）1. What type of room would you like ,single room or double room ?2. Do you thin a k there’s a room available ?3. Are you a frequent flyer with Air China ?4. Which class do you prefer , Economy or Business ?5. I’d like to change 1,000 US dollars.6. 你好了没有？7. 飞机什么时候起飞？8. 我们提供24小时服务。
导游英语口语-Farewell, China
Unit12 Farewell, China
Module 2 A Farewell Speech
Unit12 Farewell, China
Unit12 Farewell, China
Useful Expressions 1. I wish to thank you all for the cooperation and support you have given us. 我要感谢你们所有人给予我们的合作和支持。 2. It is a great pleasure for me to spend the last few days as your guide. 我很高兴最后几天担任你们的导游。 3. We sincerely hope that you have enjoyed being here. 我们真诚地希望你们在这里过得愉快。
Unit12 Farewell, China
Module 1 See You Again Soon
Unit12 Farewell, China
Unit12 Farewell, China
Useful Expressions
1. Your current visit to Shanghai is drawing to a close. 你对上海的访问即将结束。 2. It is a good banquet that does not end. 这是一场没有结束的盛宴。 3. I hope you have enjoyed all your stay. 我希望你享受在这里度过的时光。 4. Could you fill out this form of evaluation for me? 你能给我填写这份评估表格吗？ 5. I'd like to express our heartfelt gratitude to you for your efforts and excellent services. 对您的努力和优质服务， 我谨表示衷心的感谢!
最新导游考试导游英语口语测试题库及答案
最新导游考试导游英语⼝语测试题库及答案导游英语⼝语测试题库（108题）Dialogue 1As a local guide Xiao Li, you are picking up your group from the US led by Mr. Smith. You are holding a welcome sign with “Smith” and your company’s name on it. Your dialogue will include the following points:A. Greetings.B. Ask if the group is led by Mr. Smith.C. Inquire details concerned.Dialogue 2As a tour guide from China International Travel Agency, you are meeting an individual guest, Mr. Black from U.S.A. Your dialogue will include the following points:A. Identify the guest.B. Introduce yourself.C. Introduce your company.D. Make sure the luggage.Dialogue 3Perform as a local guide to discuss the time of tomorrow’s morning callwith the escort and ask him to inform the tourists. After confirming the time, call the housekeeping for morning call. Your dialogue will include the following points:A. Greet each other.B. Confirm the time of morning call.C. Ask the escort to inform the tourists.D. Call the housekeeping for morning call.Dialogue 4As a local guide, you are taking Tom,an individual guest from the airport to the hotel. Now he is talking with you when the coach is about to start. Your dialogue will include the following points:A. Introduce yourself and the coach to him on the way to the hotel.B. Answer questions asked by the guests.C. General introduction to the hotel.Dialogue 5Act as a tour guide to introduce Beijing City on the way to the hotel, some guests ask you some questions. Your dialogue will include the following points:A. Introduce the population, the area, climate etc..B. Answer at least three questions asked by the guests.Dialogue 6Suppose you are a tour guide, after identifying your group, you find that one of the guests got one piece of his luggage lost and looks very anxious. You try to help him get it back. Your dialogue will include the following points:A. Soothe the guest.B. Ask for the details about the luggage: size, color, material etc..C. Try to contact the concerned department of the airport. Dialogue 7As a tour guide, you are at the airport to meet a group from America. You meet your old friend, Mr. Smith who is the tour leader of the group. Your dialogue will include the following points:A. Greet old friend.B. Confirm detailed information about the group.C. Check the presence of all the guests and their luggage. Dialogue 8The tour leader demands to change to a better hotel, and declares that he has booked one nearby. Perform as a local guide to make a dialogue with him. Your dialogue will include the following points:A. Make sure the reason for changing.。
导游技能大赛-英语题库40个
对话17
导游告诉当地导游一些客人严重呕吐。假设您是当地导游，通过与导游进行对话来处理它。您的对话将包括以下几点：
A.查询详情。
B.建议他们可能患有食物中毒。
C.请客人多喝水。
D.叫救护车。
对话18
按计划，该小组将于今天上午访问长城。但它下大雨，对客人来说非常危险。作为当地导游，您想取消安排并去咨询领队。您的对话将包括以下几点：
B.介绍孟姜女的故事。
C.介绍墙上塔的功能。
D.回游客的任何问题。
对话14
午餐前半小时，团体游客要求将安排的西餐改为中餐。假设您是导游，请与游客协商。您的对话将包括以下几点：
A.导游应向游客解释此类请求应提前3小时提出。
B.如果客人坚持，告诉他们他们应该自己承担费用。
对话15
作为导游打电话给北京饭店的管家部门。明天是游客的生日。您的对话将包括以下几点：
C.向游客清楚说明步行街的行程不可退款。
D.提醒他们要好好照顾自己，不要回来太晚。
对话31
一位名叫汤姆的游客向你抱怨他的淋浴坏了。担任导游并与客人进行对话。您的对话将包括以下几点：
A.向Tom致歉，感到不便。
B.问他详细的信息。
C.提供解决方案。
对话32
作为当地导游，您发现史密斯先生的旅行计划中还有两个旅游景点。当您与他一起检查行程时，史密斯先生坚持认为应该根据他的计划安排行程。您的对话将包括以下几点：
对话34
假设你是导游;两名入境游客告诉您，他们与失散多年的朋友取得联系，并希望邀请他们参加旅游团的活动。您的对话将包括以下几点：
A.告诉他们他们应该征得领队和其他游客的同意。
B.说明客人朋友的身份。
对话35
作为当地导游，您的客人想品尝一些当地小吃并征求您的意见。您的对话将包括以下几点：
英语导游口试--导游业务(汇编)
Questions and Answers on Normal Services of Tour Guides1.What are the main points that the local guide must try to make certain whenreading the tour plan of the group in order that he would not miss meeting the group when it arrives or would not wait hopefully for the group to turn up when actually it is not coming on the scheduled flight or train?In order to avoid failing to meet the right group, the local guide must read the tour plan of the group carefully before its arrival. He must make sure of the following points:1)The name and telephone number of the tour operator of the domestic tour organizer travelservice.2)The number of people in the group and the name, sex and occupation of the tourists.3)The arrival time and place of the plane or train that the group is going to take.4)For an inbound tourist group, he must also know the name of the overseas tour organizertravel service, the foreign language name or code of the group, the name of the tour escort, the language, nationality and religious belief of the tourists and the entry and exit cities of the group.2.What are the main points that the local guide of an inbound tourist groupmust get to know about the transport tickets for the group?In regard to transport tickets for the group, the local guide must try to get the answers to the following questions:1)Have the group’s transport tickets for the next destination been booked according toschedule or have they been changed? And, has the changed booking been confirmed?2)Are there any return tickets for the group?3)Do the tourists hold international air-tickets for domestic flight?4)Are the group’s “exit tickets”, i.e. transport tickets for leaving the country, confirmed OKor do they still remain open?3.In what ways must the local guide make preparations for conducting a groupin respect to language and knowledge?1)Before the group arrives, the local guide must familiarize himself with the explanatorymaterials on the places that the group is going to visit. For an English-speaking guide, he must also make preparations for the English way of expressing himself.2)For a tourist group that is composed of people in a special trade, the local guide must tryto acquaint himself with the knowledge and technical terms of their specialty.3)In addition, the local guide must be well prepared for questions about hot talks of thetown, important news at home and abroad and any others subjects that the tourists may be interested in.4)If the local guide himself is new to the places to be visited by the group, he must try hisbest to familiarize himself with them beforehand.4.How can the local guide make sure that the group he met in the airport or thetrain station is the very one he is to meet?In order to make certain whether or not the group he met is the very one he is to meet1)The local guide must ask the tourists what country they come from and inquire of themabout names of their tour escort and their national guide, the name of the travel service in their own country and the name of the tour organizer travel service in China.2)If the group has neither escort nor national guide, he must inquire of the tourist theirnationality, the name or code of the group, and the number of people and the main itinerary of the group.5.Try to make a welcome speech to a tourist group in the name of a local guide.The following points should be concluded:1)According the tourist a welcome for their visit to your city on behalf of your travelservice, the driver and yourself;2)Introducing yourself and the travel service you work for;3)Introducing the driver;4)Expressing your willingness and desire to render good services to the tourists;5)Wishing the tourists a pleasant stay in your city.A local guide’s welcome speechGood morning, ladies and gentlemen:Welcome to Guangzhou! My name is … our driver’s name is … I work for China International Travel Service, Guangzhou Branch and we two have the pleasure of being your guides during your stay in this city. I expect that this is the first trip to Guangzhou for most of you. We’ll do our best to make your sta y here enjoyable, restful and comfortable, so please feel free to let us know whatever complaints you may have about our work or the hotel service, or whatever, so we can improve in time. We look forward to your cooperation.6.What things should be mentioned when the local guide is telling the touristthe general conditions of his city?When giving the tourists a general idea of the city, the local guide should refer to such things as:1)The city’s climate, population, administrative division, social life, cul tural tradition,special products and its history.2)In the meantime, he should take occasion to tell the tourists something about the city’sdevelopments in economy and municipal construction as well as the streets and important buildings along the way.7.How can the local guide keep in touch with the tourists after the group haschecked in at the hotel?The local guide must write down all the room numbers of the group, especially those of the tour escort and the national guide. He should also tell the tour escort and the national guide his own room number and telephone number so that they may reach each other in time of need.8.What should the local guide do if the tour escort or the national guideproposed to make a minor change or add a new item to the sightseeingprogram?1)The local guide should report the matter to the travel service leadership and try his best toarrange it if their proposal is reasonable and feasible.2)If an extra charge must be made for the added item, he must let them know in advanceand must collect the money at the set price.3)If it is difficult or impossible to meet their demand, he must give them a clear explanationand patiently persuade them to follow the original program.9.In what way should the local guide collect the consigned luggage of the groupthat has just arrived?1)When the group has arrived, the local guide should help the tourists get their luggagetogether at a designated place and remind them to check and make sure that their bags are all in good condition.2)Together with the tour escort and the national guide, he should count to get the rightnumber of pieces and then hand them over to the luggage man of the local travel service through necessary procedures.3)If something is missing or damaged, he should help the owner to approach departmentsconcerned to report and register the loss or claim compensation for the damaged.10.What should the local guide remind the tourists to do when they are going toleave the bus for sightseeing?On this occasion the local guide should advise the tourists to remember the model, color, number and special sign of the tour bus. He should also tell them where the bus will be parking and what time they will be leaving for the next destination.11.What are the main points that need the local guide’s att ention in regard tothe travel certificates of the tour escort and other tourists?1)Under normal conditions, the local guide should not keep the travel certificates of thetourists. If he needs to use them, he must return them to the tourists as soon as he has finished using them.2)On the day before the group leaves, the local guide should check his own belongings tosee if he has kept any of the group’s passports or other papers and, if any, should hand them back personally to their owners without delay.3)Some hotels request that the tour escort should leave his passport at the receptiondepartment when the group checks in at the hotel. In this case, the local guide must remind the tour escort to take it back when the group checks out to leave the hotel.4)When a foreign group is going to leave the country, the local guide should remind thetourists to check and make sure that they have their passports and Customs declaration forms readily available for examinations by the Customs and immigration officers. They must not pack them into their bags to be checked.12.How can the tour guide ensure that the tourists will not get lost?To prevent the tourists from getting lost, the tour guide must do a good job of the following:1)The local guide must request that the tourists should bear in mind the names of the localtravel service and the hotel and the number of the tour bus, that they must not wander too far away from the group while it’s moving on, and that they must no come back to the hotel too late if they leave the group to stay behind or when they go out of the hotel by themselves.2)During the sightseeing tour, the local guide should often announce the itinerary of the dayso as to keep the tourists informed of such things as the route of the tour, the time and place for meals, the time and place to assemble and the parking place of the tour bus.3)The tour guide should stay together with the tourists all the time and frequently count thenumber of people in the group.4)The local guide, the national guide and the tour escort must closely cooperate in theirwork. While the local guide leads the way for the group, the national guide and the tour escort should bring up the rear.5)The local guide’s explanatory speeches must be interesting enough to attract the tourists’attention so that they would not wander away from the group.13.What should the local guide tell the tourists when the group is going to checkin at the hotel?When the group is going to check in at the hotel, the local guide should tell the tourists where they can change their money, how to find the place for entertainment and the locations of the stores, public toilets and the Chinese and Western-food restaurants and so on. In addition, he should also make the tourists acquainted with matters deserving their attention while staying in the hotel.14.What should the local guide do before, during and after meals in order thatmeals for the group could be properly arranged?1)Before meals, the local guide must check such things as place, time, number of diners andper capita price for the meals and particular requests of the tourists, and try to make sure that all these have been properly arranged.2)When the tourists are having their meals, the local guide should go, once or twice, aroundthe dining-room to answer questions of the tourists and to supervise the service of the restaurant.3)After meals, the local guide must settle the bills strictly in accordance with the fixed percapita charge and the actual number of diners.15.What is the right way for the local guide to deal with the recreational activitythat is included or excluded in the group’ scheduled program?1)If the activity is scheduled in the group’s itinerary, the local guide is duty-bound toaccompany the tourists to attend it and make them acquainted with the performance.2)If it is not included in the group’s itinerary, for instance, if the tourists ask to watch atheatrical performance at their own expense, the local guide can help them with such things as buying admission tickets or hiring a taxi but usually he has no occasion to keep them company.3)When the group is staying in a large place of recreation, the local guide should advise thetourists against separating themselves from the group. He must also keep an eye on themovement of the tourists and the condition of the surroundings so as to be prepared for any emergency.16.What should the local guide do when the group is going to leave the hotel?1)When the group is about to leave the hotel, the local guide must collect all the heavy bagsof the tourists for consignment if they have any. And, together with the tour escort, the national guide and the luggage man, he should check the number of pieces and the packing condition of the luggage at an appointed time.2)Under normal conditions, he should go through the check-out formalities before 12:00noon.3)Before the group leaves, he should remind the tourists to pay hotel bills and return thekeys to the reception desk in case they should forget. When the tourists are all seated in the bus, he should carefully count the number of people and remind the tourists to check and make sure that they have nothing left behind in the hotel.17.What should the local guide do when the sightseeing tour of the day is comingto an end and the tourists are all seated in the bus on the way back to the hotel?1)On this occasion, the local guide should review the sightseeing tour of the day, tell thetourists more in detail about what they have seen and answer their questions, if they have any.2)If the tour bus is not going the same way to the hotel as it came out, the local guideshould take occasion to acquaint the tourists with the sights passed by.3)Before the tourists get off the bus, the local guide should announce the program for theevening and for the next day, and tell them the time to leave and the place to meet.4)On arriving at the hotel, the local guide should remind the tourists to take all theirbelongings with them when they leave the bus.5)When the bus is parked, the local guide should be the first to get off the bus and stand atthe door to say goodbye to the tourists while watching them getting off the bus.18.What are the three “outposts” that a tourist group has to pass through beforeit enters a foreign country?The three “outposts” refer to the check-posts of the three authority organs of the destination country, that is, the Customs, immigration and quarantine check-posts stationed at the city of entry to the destination country.19.How long before departure time must tourist groups arrive at the airport,train station or pier so as to ensure that they will not lose the flight, train or ship?In order that the tourist group will not risk missing the flight, train or ship, the tour guide must manage to ensure that his group will arrive at the airport, train stain or pier at an earliest possible time. Specific requirements are:1)If the flight is an international flight or is destined for a coastal city, the group must get tothe airport 2 hours before departure time.2)For domestic flight, 90 minutes before departure time.3)For train and ship, one hour before.20.On what principle must the national guide insist when discussing thesightseeing program with the local guide?The national guide’s duty is to ensure that the tour itinerary worked out by the tour organizer will be fully implemented by the tour executor travel service. So,1)If the local guide suggests a change in the itinerary, the national guide must insist that theorder of visits to places of tourist interest can be changed but none of the items in the program can be omitted. When occasion requires, he should report the matter to the tour organizer travel service.2)In case the local guide proposes to add an item with extra charge, the national guide mustget the common consent of the group before he agrees to the proposal.21.What is the national guide required to do whenever the group arrives at adestination city?Every time the group arrives at a destination city, the national guide is duty-bound…1)To acquaint the local guide with things in the group so as to help him with his work;2)To supervise the service of the local travel company and, if he thinks necessary, putforward some suggestions;3)To take care of the tourists to guard against any possible accidents and to solve problemsarising from accidents, if any;4)To give advice to the tourists when they are shopping;5)And, to make contacts with people concerned, especially with the travel service in thenest destination city, so that the group may travel smoothly.22.What role does the national guide play in the group and what are hisresponsibilities?The national guide is the representative of the tour organizer travel service. He must join the group throughout the journey and take part in all its activities. His duty is to make the whole trip of the group well connected between destination cities along the route of the journey, to supervise the service of the local travel companies to ensure that the set itinerary for the group be carried into effect, and to coordinate and harmonize the relations between the tour escort, the local guide and the driver.23.In what ways must the national guide supervise the shopping arrangementsfor the group and how should he help the tourists to do shopping?1)If the local guide has arranged too many times for the group to do shopping and ifshopping has taken up too much of the time for sightseeing, the national guide must advise the local guide against the arrangements.2)When the tourists are shopping, the national guide should advise them to examine theprice and quality of the articles they are thinking of buying so that they should not buy any inferior goods or fake products.3)When some foreign tourists have bought something valuable, especially antiques, thenational guide should remind them to keep the receipts for Customs examination. For purchase of ready-prepared Chinese medicines or Chinese medical materials, he should tell them the relevant regulations of the Chinese Customs.24.What is the national guide required to do when the group has arrived in thehotel?1)When the group has arrived in the hotel, the national guide must take an active part in thework of checking in the hotel.2)While the responsibility of assigning rooms to the group members is usually undertakenby the tour escort, the national guide must keep a rooming list of the group. He should also exchange room numbers with the tour escort so that they may reach each other case of need.3)When the tourists have got their room numbers, the national guide should show them theway to their rooms.4)If the local guide is not staying in the hotel for the night, the national guide must take fullresponsibility of taking care of the group.5)In addition, the national guide should note down the telephone number of the hotelreception and must inquire of the local guide about the way of getting in touch with him in case of emergency.25.What should the national guide do in order to supervise the service of thelocal travel companies?1)If the sightseeing program in a city is much the same as those in the preceding cities, thenational guide must suggest that the local guide should make some changes.2)He must frankly give his opinions to the local guide if he has any complaint about theservice of the local tour company; for example, if the meals, hotel or tour bus arranged by the local tour company do not come up to the agreed standards, if the local guide deliberately cancel an item on the sightseeing program in an attempt to add another item for extra charge before he is authorized to do so, or if shopping has taken up too much of the time for sightseeing.3)If his efforts of talking to the local guide have no effect, he should refer the problemdirectly to the local travel service leadership or report the matter to the tour organizer if necessary.26.What should the national guide of a foreign tourist group do when the groupis about to leave the country?1)When a foreign tourist group’s trip to our country is coming to an end and the group isgoing to leave the hotel for the airport or train station, the national guide should remind the tourists to check and make sure that they have all their belongings with them and have their travel certificates within easy reach.2)On the way to the airport or train station, he should earnestly ask the tourists for theircomments or complaints on the tour.3)When the bus is arriving at the airport or train station, he should make a farewell speechto give thanks to the tourist for their cooperation and understanding and express hisexpectation for their return.27.Try to make a farewell speech to the tourists in the name of a national guide.The following points should be included in the speech:1)Reviewing the trip of the group and giving your thanks to the tourists for theircooperation.2)Expressing your friendliness to the tourists and your reluctance and regret to part withthem.3)Inviting suggestions and opinions from the tourists.4)Offering apologies to the tourists if things on the tour were not going smoothly or if thetourists if things on the tour were not going smoothly or if the tourists are not satisfied with the service they have received.5)Expressing your good wishes to the tourists.A national guide’s farewell speechLadies and Gentlemen:Your visit to china is now coming to an end. In the last 10 days, you have climbed up on the Great Wall, which is one of the eight wonders of the world and was once said to be the only man-made object on earth man could see from the moon; you have visited the home of the Ming and Qing emperors—the Forbidden City in Beijing; you have reviewed the guards of honor of the Qin emperor in Xi’an, I mean the 6000 terracotta figures of the soldiers and horses dating back over 2000 years; you have feasted your eyes on the beautiful karst scenery in Guilin, and you have just tasted the best Chinese food in Guangzhou… anyway, you have got an idea of how China looks like. But, China is a big country with a vast territory of 9.6 million square kilometers, with a population of1.3billion and a recorded history of nearly 5000 years. A 10-day visit to China, as aChinese idiom goes, is just like a hurried journey of dragonflies, skimming the surface of the water looking for food. Therefore, you should come again if you want to get a better understanding of the country. I look forward to seeing you again in China in the near future.However, I know it is time you went home and rejoined your family. On this occasion before your immediate departure, I should say I’ve got a very nice group of very nice people and it’s been my pleasure staying with you over the last 10 days. I understand that the tour is not a satisfaction to you all and our work leaves much to be desired, so any comments or complaints from you will be much appreciated.Friends, yours has been such a nice group that I hate to say good-bye to you and so I say “see you again!” Take care everybody and I wish you a pleasant journey home!28.In what manner must tour guides behave before the excessive demands andcritical remarks of the tourists?Before the excessive demands and critical remarks of the tourists, the tour guide must keep calm and behave reasonably and politely.1)First, he should have the patience to listen to the tourists and must not interrupt them toassert that their demands are unreasonable, or just find an excuse for refusal.2)Second, he should keep smiling all the time and must not talk back to the tourists orbecome impatient the moment he hears something unpleasing to the ear.3)Third, he should have the patience to explain to the tourists why it is impossible to satisfytheir demands even if they are reasonable and must not flatly refuse them simply by saying “No, it is impossible!”29.What kind of relationship should be maintained between the tour guide andthe tourists?1)The tour guide must bear in mind that he is the host and must behave as such. He shouldhave the manner of being hospitable, courteous and thoughtful towards the guests.2)But, the tour guide must not keep much too close a relation with the tourists. He shouldtreat people equally and must not favor one and be prejudiced against the other. He must never tell tales among the tourists, nor must he get involved in the disputes between them.30.How are tour guides to assist foreign tourists to meet with people in China?When the foreign tourists in a group of a special trade are scheduled to meet with their Chinese counterparts, the tour guide is duty-bound to act as an interpreter. If another interpreter is appointed, he can just sit aside and listen quietly. In case the tourists want to meet with their friends or relatives in China, the tour guide can help them with arrangements, but usually he is not necessarily responsible for interpretation.31.What must the local guide do before setting out to meet the tourist group inorder that the tour bus for the group may be properly arranged?In order to make sure that the tour bus for the group is properly arranged, the local guide must:1)Call the tour bus company to inquire about the model and number of the bus and thename and telephone number of the driver, and then…2)Get in touch with the driver to decide when and where they shall meet and, at the sametime, tell the driver the itinerary and sightseeing program of the group.32.What articles should the local guide get ready for conducting a tourist group?Before setting out to meet the group, the local guide should get the following things ready for use in conducting the group: adequate copies of tourist maps or brochures and admission tickets according to the number of people in the group, vouchers or cash for payments for meals or other expenses, tour plan of the group, tour guide’s identity certificate, sign board and flag of his travel service and so on.33.What should the local guide do when the group is on the way to touristresort?When the group is on the way to the tourist resort for sight-seeing, the local guide should:1)Announce to the tourists the sight-seeing program of the day;2)Take occasion to make the tourists acquainted with sights passed by; and …3)Give them a general description of the place they are going to visit.34.What should the local guide tell the tourists when they are gathering in frontof the sketch map of the tourist resort?1)On this occasion, the local guide should illustrate to the tourists the route of theirprocession, tell them how long they will stay and at what time and what place they shall meet to leave for the next destination.2)In the meantime, he should make clear other matters deserving their attention whilevisiting the place.35.What should the local guide tell the tourists when they are having anelaborate dinner of typical local dished?On this occasion, the local guide should try to make the tourist acquainted with the famous local dishes, their ingredients, ways of preparation and serving, and the stories relating to them, if any.36.What is the right manner for the national guide to deal with the conflictsbetween the tour escort and the group members?1)The national guide must not inquire deeply into the details of their conflict.2)He must not get involved in their disputes by stating his view to favor one side against theother.3)On the contrary, he must act as a peace-maker to mediate between them, if possible.37.What should the national guide do to ensure that the tourists will be safefrom accidents while they are sightseeing?1)When the group is doing sightseeing, the national guide should help the local guide withhis work. He should keep a close watch on the surroundings and the movements of the tourists so as to guide against accidents and see to it that the tourists will not wander away from the group.2)He should often advise the tourists to stay safe from danger and remind them to take careof their personal belongings. If unfortunately an accident should happen, he must rely on the local travel service to handle it properly.38.What should the national guide do when the group is travelling long distance(by plane, train or ship)?1)2)When the group is travelling long distance by plane, train or ship, the national guide musttry to seek help from the crew to ensure that the tourists will be taken good care of and will stay safe from danger.3)4)He should also remind the tourists to watch the safety of their own persons and theirpersonal belongings.5)6)He must have their meals and recreational activities properly arranged and make sure thatthey can have a good rest on board.。
导游大赛英语口试问答题库
盛年不重来，一日难再晨。
及时宜自勉，岁月不待人。
长沙商贸旅游职业技术学院技能竞赛2014年导游大赛英语口试问答题库（本英语口语问答试题以及即兴英语演讲各十大题，均由赛前抽签决定任选一题回答，中英文题目可提前公示给参赛选手，但标准答案保留。
）一、口语问答题库1、把客人从机场接到后送往酒店的途中，请你致辞欢迎他们，内容应包括介绍自己、司机及下榻的酒店。
范文：欢迎大家来到长沙。
请允许我作自我介绍，我是你们的全程陪同，我叫XX。
我来自中国国际旅行社。
前面开车的是王师傅，他有多年的驾驶经验。
现在我们要去的是即将下榻的酒店——华天大酒店。
希望你们在长沙能玩的愉快。
1、 Please make the Welcome Speech to the tourists on theway from the airport to the hotel. The contents include the introduction of yourself , the driver and the hotel .Model : Ladies and gentlemen, welcome to Changsha of Chi na . First , please give me a change to introduce myself . I am the national guide .My name is … I come from the China International Tour Agency .The driver serve forus is Mr. Wang , he is a man of rich experiences of driv ing .Now we are going to the hotel named ____Huatian Hotel .I hope you will have a good time in Changsha .2、旅游者在不影响团体旅游计划的前提下要求自由活动时，地陪应做好哪些工作。
全国旅游饭店服务技能大赛英语口语比赛参考题
全国旅游饭店服务技能大赛英语口语比赛参考题题型一中译英（一）中式铺床1.这是239房间，我想加一个枕头。
(This is room 1010; I would like to have one more pillow.)2.您可以在房间直拨国际长途。
（You can make IDD call in your room.））3.我们提供快洗服务，加收50%的额外费用。
（We have express service at a 50% extra charge.4.对不起，请问有没有要洗的衣服？（Excuse me. Do you have any laundry?）5.好像电话有问题。
（It looks something wrong with the telephone.）6.2135房间的浴缸坏了，请派人来修理一下好吗？（The bath tub in room 2135 is out oforder/service, can you please send someone to repair/fix it?）7. 我想要一个转换插头。
（I would like to have an adaptor/ I need an adaptor..）8.这是8976房间，请送一个电熨斗。
（This is room 8976, can you send me an iron please.）9.我想要一个客房送餐服务。
（I would like to have a room service.）10.客房里有小冰箱。
（There is a mini bar in your room.）11.我的房间现在还没打扫过，已经12点了。
（My room hasn’t been made up yet. It’s a12:00.）12.请接受我代表酒店向您道歉。
(Please accept my apology on behalf of the hotel.)）13.我房间的电视图象不清楚。
导游英语口语-Tour of Chinese Characteristic CultureⅠ
Unit 7 Tour of Chinese Characteristic Culture I
J: That's great! Answer the Following Questions 1. Which festival are Li Ming and John talking about? 2. What do people do during the festival? 3. What do you usually do during the festival?
Unit 7 Tour of Chinese Characteristic Culture I
Module 1 TaiChi
Unit 7 Tour of Chinese Characteristic Culture I
Unit 7 Tour of Chinese Characteristic Culture I
Unit 7 Tour of Chinese Characteristic Culture I
Li Tao: So it is. Peking Opera synthesizes music, drama, dancing, and acrobatics along with very elaborate costumes and a minimum of props, according to traditions and customs dating back as far as the twelfth century.
Useful Expressions 1. in the early period of the 17th century 在17 2. upper class
Unit 7 Tour of Chinese Characteristic Culture I
导游英语口语测试题库题中文
导游英语口语测试题库（108题）对话1作为一名当地导游小李，你在史密斯先生的带领下从美国接你的旅游团。
你拿着一块写着“史密斯”和公司名称的欢迎牌。
你的对话将包括以下几点：a.问候b.询问是否是史密斯先生带的团c.询问相关细节对话2作为一名中国国际旅行社的导游，你将会见一位来自美国的布莱克先生。
你的对话将包括以下几点：a.确认客人身份b.介绍你自己c.介绍贵公司d.确认行李对话3.作为一名当地导游与陪同人员讨论明天早上的叫醒时间，并请他通知游客。
在确认时间以后，打电话给客房部让他们提供叫醒服务。
你的对话将包括以下几点：a.相互问候b.确认叫醒时间c.请陪同人员通知游客d.打电话给客房部让他们提供叫醒服务对话4作为一名当地导游，你要带着汤姆，一个从机场到酒店的客人。
当你正在和他交谈的时候，旅游车马上就要出发了。
你的对话将包括以下几点：a.在去酒店额路上，介绍你自己和旅游车b.回答客人提出的问题c.对酒店做大概的介绍对话5作为导游介绍北京，在去酒店的路上，一些客人会问你一些问题。
你的对话将包括以下几点：a.介绍人口、地区、气候等b.回答至少三个客人提出的问题对话6假设你是一名导游，在确认你的旅行团后，你发现其中一名客人丢了一件行李，看起来很着急。
你试着帮他找回来。
你的对话将包括以下几点：a.安抚旅客b.询问行李的详细信息：尺寸、颜色。
材料等c.尝试联系机场有关部门对话7作为一名导游，你要去机场接一群来自美国的客人，你会遇见你的老朋友史密斯先生，他是这个旅游团的领导。
你的对话将包括以下几点：a.问候老朋友b.确认旅游团人员的详细信息c.检查所有客人及其行李是否存在对话8旅游团的领队要求换一家更好地酒店，并宣称他已经在附近预定了一家新酒店。
作为当地导游和他进行对话。
你的对话将包括以下几点：a.确定改变的原因b.与领队确认，超出预定价格和取消预订的费用由旅客自行承担对话9有位旅客对中国剪纸很感兴趣，想买一些作为纪念品。
导游规范英语口试题
一．What is the definition of a tour guide and what basic qualities should a tour guide have?1. A tour guide is a person who has acquired a tour guide certificate and is assigned by a travel age ncy to escort tourists on their travels, providing them with commentary and guiding service as well as other travel services.2. a moral character;Profound knowledge;Sound ability;Proficient skills;Healthy body;Decent appearance.二．List the basic tasks of a tour guide?1. Arrange the itinerary of visits and sightseeing according to the contract signed between the travel a gency and the tourists;2. Guide the tourists to and around the sites and introduce them to Chinese culture and the local touri sm resources;3. Arrange for meals, accommodation, transportation, shopping and entertainment, and ensure the perso nal safety of tourists and the security of their property;4. Answer tourists’questions patiently and help them solve their problems during the journey;5. Respect tourists’opinions and suggestions to the travel agency and, as necessary, help to arrange m eetings for on-tour feedback.三．How does a tour guide get to know a reception plan?1.The tourist group survey: the name of the travel agency that organizes the group in its source origi n, nationalities, language, name of the tour leader, name of the travel agency, name and cell-phone nu mber of national guides, name, number and standard of fees of the tourist group.2. Members’situation of the tourist group: the total number, names, sex, occupations and religions.3. Traveling route and the transportation: the whole route of this group, places of departing and enteri ng, transportation and so on. The number, time and place of the vehicles they use while the tourists a re arriving and leaving.4. Tickets of transportation: whether the tickets have been reserved according to plan? Is there any ch anges? If there is, what is the new situation? Whether there are back round trip tickets; domestic secti on of international tickets? The tickets for entering into or out of the country is ticket of ok?5. Special requirement and precautions: Whether there is a special requirement? Whether need some di rector concerned to receive, meet or invite to have a dinner? Whether among the tourists there are the old, weak, sick and disabled needing to be especially looked after.6. Whether is needed to handle certificates ahead of time? Whether there are areas or cities that need the tourists to handle the pass? If needed, do it ahead of time.四. List the basic preparations made by a guide before leading a tour group.1. Be familiar with the reception program2. Confirm details of transportation, accommodation and luggage delivery before the group arrives3. Bring all necessary items including documentation-tour guide certificate and professional rating card, local travel schedule and the tour guide banner4. Be sure to have and use professional language skills and knowledge5. Be tidy, friendly and good mannered6. Have a positive attitude and be prepared to face complaints from tourists五. What should the tour guides do before the arriving of the tourist group?1. Confirm the vehicle the tourist group took and the accurate arrival time: Ask clear accurate time w ith the information office of the airports, train stations, quay before setting out2. Fix the time and place with the tour bus driver; guarantee to arrive half an hour in advance; tell the schedule and arrangement of time and activity to the driver on the way; after reaching the station, fix the parking place3. Check the right arriving time of the tourist group once more; arrive at the airport, station or quay ahead of time4. Get in touch with the porter: Notify the place that the luggage is sent to, and fix the parking place with the luggage van driver5. Receive the tourist group with signs or meeting boards at the station; meet the tourists at a striking position at the station exit, indicate group name and number, leader’s name or national guide’s name or name of tourist on the meeting board:。
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导游英语口语测试题库（108题）对话1作为一名当地导游小李，你在史密斯先生的带领下从美国接你的旅游团。
你拿着一块写着“史密斯”和公司名称的欢迎牌。
你的对话将包括以下几点：a.问候b.询问是否是史密斯先生带的团c.询问相关细节对话2作为一名中国国际旅行社的导游，你将会见一位来自美国的布莱克先生。
你的对话将包括以下几点：a.确认客人身份b.介绍你自己c.介绍贵公司d.确认行李对话3.作为一名当地导游与陪同人员讨论明天早上的叫醒时间，并请他通知游客。
在确认时间以后，打电话给客房部让他们提供叫醒服务。
你的对话将包括以下几点：a.相互问候b.确认叫醒时间c.请陪同人员通知游客d.打电话给客房部让他们提供叫醒服务对话4作为一名当地导游，你要带着汤姆，一个从机场到酒店的客人。
当你正在和他交谈的时候，旅游车马上就要出发了。
你的对话将包括以下几点：a.在去酒店额路上，介绍你自己和旅游车b.回答客人提出的问题c.对酒店做大概的介绍对话5作为导游介绍北京，在去酒店的路上，一些客人会问你一些问题。
你的对话将包括以下几点：a.介绍人口、地区、气候等b.回答至少三个客人提出的问题对话6假设你是一名导游，在确认你的旅行团后，你发现其中一名客人丢了一件行李，看起来很着急。
你试着帮他找回来。
你的对话将包括以下几点：a.安抚旅客b.询问行李的详细信息：尺寸、颜色。
材料等c.尝试联系机场有关部门对话7作为一名导游，你要去机场接一群来自美国的客人，你会遇见你的老朋友史密斯先生，他是这个旅游团的领导。
你的对话将包括以下几点：a.问候老朋友b.确认旅游团人员的详细信息c.检查所有客人及其行李是否存在对话8旅游团的领队要求换一家更好地酒店，并宣称他已经在附近预定了一家新酒店。
作为当地导游和他进行对话。
你的对话将包括以下几点：a.确定改变的原因b.与领队确认，超出预定价格和取消预订的费用由旅客自行承担对话9有位旅客对中国剪纸很感兴趣，想买一些作为纪念品。
你作为导游，为客人介绍中国剪纸。
你的对话将包括以下几点：a.介绍中国剪纸的历史和主要特点b.推荐一些纪念品商店c.回答相关问题对话10作为旅行社的接待员，你正在和一名客人讨论旅行计划。
你的对话将包括以下几点：a.询问客人对此次旅行的期望b.对旅行安排提出一些建议对话11一个入境旅游团的成员在家遇到紧急情况要求退出旅行团。
作为当地导游与他进行对话。
你的对话将包括以下几点：a.询问退出原因b.安抚旅客c.告诉他如何处理相关费用d.帮助他离开对话12史密斯小姐作为你们旅行团的领队，来商讨在这个城市的旅行计划。
你的对话将包括以下几点：a.介绍行程中的着名景点b.在观光方面给些意见对话13作为一名导游，你的客人想了解中国菜。
你的对话将包括以下几点：a.介绍一些经典的中国菜b.介绍一些当地特色小吃c.推荐一些餐厅对话14作为一名当地导游，你的客人想了解中国茶叶。
你的对话将包括以下几点：a.介绍一些代表性种类的中国茶叶b.推荐一些适合他们口味的茶叶对话15作为一名当地导游，你的客人想品尝当地小吃并征求你的意见。
你的对话将包括以下几点：a.介绍一些有代表性的当地小吃b.向客人推荐哪里可以找的到正宗的小吃对话16作为一名当地导游，你和你的旅游团在去往景区的路上，客人对中国画非常感兴趣，你的对话将包括以下几点：a.介绍中国画的代表性种类b.介绍一些中国着名画家对话17按照计划，旅行团今天上午将参观长城，但是雨下的很大，对客人来说很危险。
作为一名当地导游，你想取消行程安排，去咨询旅行团领队。
你的对话将包括以下几点：a.分析在大雨中去旅行的危险性b.道歉c.给出解释d.提供解决方案对话18作为导游带团去海边，在旅行之前做好相关准备。
你的对话将包括以下几点：a.提醒游客随身携带的物品b.为旅客如何在海边更好的放松和享受提出建议c.未经允许禁止下海游泳d.告诉大家集合的时间对话19第一次用餐时间，当八菜一汤上好后，两名游客告诉当地导游王先生说他们是佛教素食主义者，并请导游为他们安排另外一餐。
你扮演当地导游王先生与他们对话。
你的对话将包括以下几点：a.告诉游客你将与旅行社确认b.为错误道歉c.提供解决方案对话20作为一名当地导游，你和旅行团在去风景区的路上，今天你们将参加傣族的泼水节，游客们似乎非常感兴趣。
你的对话将包括以下几点：a.介绍傣族b.介绍传统泼水节对话21一名来自英国的游客加入了张先生的旅行团，他想在一家指定的商店买一件玉雕，但是他发现这个唯一剩下的玉雕存在瑕疵，这个游客给张先生留了一些钱，并让张先生在合适的时候帮他买一个寄到英国。
扮演张先生和客人的对话，你的对话将包括以下几点：a.首先拒接b.如果难以拒绝，向上级汇报c.从游客哪里得到足够的钱来帮忙购买和寄送。
对话22作为一名当地导游，你和旅行团在去参观苏州园林的路上，游客们似乎非常感兴趣。
你的对话将包括以下几点：a.介绍苏州园林的特点b.介绍苏州一些有代表性的园林c.回答旅客提出的任何问题对话23作为一名导游打电话到北京饭店为你的旅行团预订房间，你的对话将包括以下几点：a.告诉接线员你是谁b.提供你们旅行团的详细资料c.与前台再次确认预定信息对话24作为导游第一次打电话到上海饭店为你的旅行团预订餐点，你的对话将包括以下几点：a.告诉接线员你是谁b.提供你们旅行团的详细资料c.为一些素食者要求特殊的食物安排对话25假设你是一个导游，你打电话到spring酒店为你的旅行团更改预订，你的对话将包括以下几点：a.告诉接待员你是谁b.告诉接待员你更改预订的要求c.表达你的谢意对话26假设你是一个导游，你打电话到summer酒店为你的旅行团更改预订，但是没有空房间了，你的对话将包括以下几点：a.告诉接待员你是谁b.告诉接待员你再想要一间双人间给两个新客人住c.告诉接待员，如果有房间尽快通知你对话27假设你是一个导游，司机正在吧长途汽车停在autumn酒店的停车场，你和你的旅行团还在车上，你的对话将包括以下几点：a.请旅客待在旅行车里直到你们从酒店前台回来b.向旅客要护照c.让司机关车门对话28假设你是一个导游，你到autumn酒店前台为你的旅行团办理入住手续，你的对话将包括以下几点：a.告诉前台你是谁b.为你的旅行团办理登记手续c.请行李员帮忙提行李对话29假设你是一个导游，你已经办理了旅行团的登记手续，现在你刚刚回到旅行团，你的对话将包括以下几点：a.把房卡分给游客，让他们有序下车，提醒他们不要落东西在车上b.帮助旅客把他们行李搬出车厢c.清点人数，告诉他们电梯在前台的左边d.告诉游客晚饭将于半小时后在二楼的中餐厅开始对话30作为当地导游为你的旅游团讲解洗衣服务，你的对话将包括以下几点：a．告诉游客酒店有洗衣服服务b．告诉旅客如何获得这项服务c．告诉游客他们需要自己付洗衣费对话31以领队的身份，在晚餐结束的时候向旅游团讲解明天的行程。
你的对话将包括以下几点：a．告诉旅客明天的行程b．告诉旅客往返时间c．告诉游客叫醒时间是早上6点d．请旅客今天晚上早点睡觉，明天应该准时对话32作为导游给北京饭店的客房部打电话，明天是一位游客的生日。
你的对话将包括以下几点：a．告诉客房部你是谁b．你想为808房间的李小姐提供夜床服务，因为明天是她生日c．旅游团外出时候，一个小蛋糕和一些玫瑰花酱被送到饭店，你想把蛋糕放在808房间的桌子上，把花放在花瓶里对话33午餐结束时候，两名游客问导游什么时候去哪里购物，作为导游用以下几点进行对话：a．告诉游客今天下午自行安排b．告诉游客你的旅游团是无购物的c．介绍酒店内外的纪念品商店对话34一个领队要前台结账，作为领队和接待人员对话，你的对话将包括以下几点：a .表明身份b.退房（旅游团将于早上十点左右离开）c.用信用卡支付对话35一个当地导游在前厅为你们旅行团的十间双人房办理退房手续，但是出纳搞错了。
你作为导游去和前台沟通。
你的对话将包括以下几点：a.表明身份b.退房（旅游团将于早上十点左右离开）c.旅行团一共在酒店住了4天，但是出纳算错了天数对话36假设你是一个导游，你和你的旅行团在回酒店的旅行车上，这是你们行程的最后一天。
你的对话将包括以下几点：a.告诉旅客的这是参观的最后一天b.提醒旅客收拾行李，今晚早点睡觉c.告诉旅客旅游车出发的时间对话37假设你是一个导游，一些游客想在晚上去观看西湖印象的表演。
你的对话将包括以下几点：a.告诉游客他们自己支付观看费用b.建议他们坐出租车出行，从酒店到西湖开车大约半小时。
c.表演结束以后，他们可以用滴滴打车回酒店。
对话38假设你是一个导游，你在前台为你的旅行团结账。
你问你的旅行团是否可以在他们的房间待到下午3点。
你的对话将包括以下几点：a.表明自己身份b.为你的旅行团退房c.你们的旅行团的航班是下午5:30起飞对话39假设你是一个导游，早上七点在前台为你的旅行社办理退房手续，询问酒店是否可以帮忙照看旅行团的20件行李，你将在下午四点左右回来领取。
你的对话将包括以下几点：a .表明自己身份b为旅行团退房d.存放20件行李e.下午四点回到酒店对话40一些出境旅客要求在旅游团完成预定行程并准备离开中国时留在中国以延长他们的行程，作为导游，用以下几点对话：a .确保游客的签证在预定行程结束后还有效b. 帮助他们安排航班和旅店c.游客应该自行支付费用对话41一个游客丢了护照，旅行团打算乘坐飞机出行。
作为导游设置一个对话，你的对话将包括以下几点：a.认真听他的要求b.解决方案对话42一位游客抱怨说，这家酒店光一件大衣就收了20美元，但是洗衣单上一件大衣只要10美元。
你的对话将包括以下几点：a .安慰游客并询问原因b.问游客洗衣要多长时间c.向游客解释特快洗衣服务的收费对话43556房间的游客生病了住在房间。
他非常生气的跟你说因为打扫房间的声音太大了导致他无法入睡。
他坚持说他已经按了“请勿打扰”的按键。
作为导游设置一个对话，你的对话将包括以下几点：a .询问愤怒的原因b.告诉他确认“请勿打扰”的按键是否正常c.提供解决方案对话44203房间的一位旅客抱怨说她在房间丢了手机，作为当地导游与她对话，包括以下几点：a.确认细节b.确认手机的品牌和型号c.向经理求助d.告诉旅客结果对话45作为一名当地导游，在你去北京路上，你要给你刚接来的旅游团做路上旅游介绍。
你的对话将包括以下几点：a.更加注意工作程序b.北京概况介绍c.回答旅客提出的任何问题对话46作为一名当地导游，你和你刚接到的旅游团一起在去往桂林的路上。
一位名叫彼得的旅客问了你一些关于芦笛岩的详细信息当你在路上给游客做讲解时。
你的对话将包括以下几点：a.桂林的概况介绍b.关于芦笛岩的详细信息对话47在安排好行程后，作为当地导游和领队史密斯先生核对行程。