管理学 第14章

Contemporary Management
Luan Ling, E&M School, CAU
14-9
Feedback Control
Gathering, evaluating information about a completed activity, and taking steps to improve similar activities in the future.
Contemporary Management
Luan Ling, E&M School, CAU
14-4
1.1 Key Definitions
Control
Taking preventive or corrective actions to ensure that the organization’s mission and objectives are accomplished as effectively and efficiently as possible.
inputs into outputs? ▪ Is product quality improving? ▪ Are employees responsive to
customers? ▪ Are our managers innovative in
outlook?
Contemporary Management
Luan Ling, E&M School, CAU
14-2
Chapter Outline
1. What is Organizational Control? 2. Output Control 3. Behavior Control 4. Subsystem Control Techniques
Luan Ling, E&M School, CAU
14-12
1.2 Control Process Steps
Establish the standards of performance, goals, or targets Against which performance is to be evaluated
Contemporary Management
Luan Ling, E&M School, CAU
14-5
Controlling
The process through which standards for the performance of people and processes are set, communicated, and applied.
Luan Ling, E&M School, CAU
14-11
1.3 Types of Controls
Inputs
Productive processes &
activities
Outputs
Feedforward control
Monitoring inputs Anticipating and preventing problems
Contemporary Management
Luan Ling, E&M School, CAU
14-7
Feedforward Control
Preventing defects and deviations from standards. Focuses on operations before they begin.
Contemporary Management
Luan Ling, E&M School, CAU
14-10
1.2 Importance of Control
▪ Managers must monitor and
evaluate: ▪ Is the firm efficiently converting
Measure actual performance
Compare actual performance against chosen Standards of performance
Contemporary Management
Luan Ling, E&M School, CAU
14-6
Standard
Any established rule or basis of comparison used to measure capacity, quantity, content, value, cost, quality, or performance.
Contemporary Management
Luan Ling, E&M School, CAU
14-8
Concurrent Control
Monitoring and adjusting ongoing activities and processed to ensure compliance with standards.
Contemporary Management
Luan Ling E&M School, CAU
Sep. 2014
Contemporary Management
Luwenku.baidu.comn Ling, E&M School, CAU
14-1
Chapter 14
Controlling
Contemporary Management
Contemporary Management
Luan Ling, E&M School, CAU
14-3
1. What Is Organizational Control?
1.1 Key Definitions 1.2 Importance of Control 1.3 Types of Control 1.4 The Control Process Control systems & IT
Contemporary Management
Concurrent control
Monitoring processes Adjusting ongoing activities
Feedback control
Monitoring products Learning from past mistakes