民航客舱服务实用英语试卷
机务英语试题及答案
机务英语试题及答案一、选择题（每题2分，共20分）1. What is the standard term for a person who maintains aircraft?A. PilotB. MechanicC. Air Traffic ControllerD. Ground Staff答案：B2. Which of the following is not a type of aircraft engine?A. TurbopropB. TurbofanC. TurbojetD. Steam Engine答案：D3. What does the acronym "FAA" stand for?A. Federal Aviation AdministrationB. Free Airline AssociationC. Flight Assistance AgencyD. Fixed Airplane Association答案：A4. What is the term used to describe the process of checking an aircraft's systems before flight?A. Pre-flight InspectionB. Post-flight InspectionC. Aircraft MaintenanceD. Engine Overhaul答案：A5. Which of the following is not a component of an aircraft's landing gear?A. TiresB. BrakesC. GearboxD. Propeller答案：D6. What is the term for the document that contains all the technical details of an aircraft?A. Aircraft ManualB. Pilot's HandbookC. Maintenance LogD. Flight Plan答案：A7. What does the acronym "ICAO" stand for?A. International Civil Aviation OrganizationB. International Commercial Aviation OrganizationC. International Cargo Airline OrganizationD. International Communications Aerospace Organization答案：A8. What is the term used to describe the process of removing an aircraft from service for maintenance?A. GroundingB. ParkingC. DecommissioningD. Maintenance Standby答案：A9. Which of the following is not a type of aircraft fuel?A. Jet A-1B. Avgas 100LLC. DieselD. Kerosene答案：C10. What is the term for the person responsible for overseeing the maintenance of an aircraft?A. Chief PilotB. Aircraft EngineerC. Ground Crew ChiefD. Air Traffic Controller答案：B二、填空题（每题2分，共20分）1. The primary function of an aircraft's ____________ is to provide lift.答案：wing2. The term ____________ refers to the ability of an aircraft to fly at a constant altitude without gaining or losing height.答案：cruise3. An aircraft's ____________ is the maximum speed at which it can fly without causing structural damage.答案：never-exceed speed4. The ____________ is the area on an airport where aircraft are parked, maintained, or loaded.答案：apron5. The ____________ is the document that records all the maintenance activities performed on an aircraft.答案：logbook6. The ____________ is the process of cleaning and inspecting an aircraft's exterior after it has landed.答案：wash7. The ____________ is the part of an aircraft that connects the wings to the fuselage.答案：wing root8. The ____________ is the system that controls the direction of an aircraft in flight.答案：rudder9. The ____________ is the process of checking the aircraft's systems and condition after it has landed.答案：post-flight inspection10. The ____________ is the document that contains all the necessary information for the safe operation of an aircraft.答案：aircraft operating manual三、简答题（每题10分，共60分）1. Explain the difference between a turboprop and a turbofan engine.答案：A turboprop engine uses a turbine to drive a propeller directly, while a turbofan engine uses a turbine to drive a fan which provides most of the thrust. Turboprops are more efficient at lower speeds and altitudes, whereas turbofans are more efficient at higher speeds and altitudes.2. What are the main components of an aircraft's electrical system?答案：The main components include the battery, generator, alternator, bus bars, circuit breakers, wiring, and various electrical equipment such as lights, instruments, and avionics.3. Describe the purpose of an aircraft's hydraulic system.答案：The hydraulic system is used to transmit power for various aircraft systems, such as the flight controls, landing gear, flaps, and brakes. It allows for precisecontrol and reduces the weight of the aircraft by using fluid pressure instead of mechanical linkages.4. What are the steps involved in a pre-flight inspection?答案：The steps include checking the aircraft's exterior for damage, inspecting the tires and brakes, verifying the fuel quantity, checking the fluid levels。
鄞州职教中心2013学年第二学期期末试卷13空乘专业
鄞州职教中心20143学年第二学期13空乘专业《民航客舱服务实用英语》期末试卷适用班级：13空乘总分：100分出卷人：秦丹会1. Proper Nouns & Terms （本大题共10小题，每小题1分）共10分）Please match the proper nouns & terms with the Chinese meaning.1. navigation instrument A. 巡航高度2. cruising level B. 指定区域3. turbulence C. 主食4. designated area D. 时差5.main dish E. 颠簸6. jet-lag F. 导航设备7.dessert G. 茶点8. alternative toilet H. 客舱后部9. rear cabin I. 餐后甜点10. refreshment J. 备用厕所II. Conversations（本大题共10小题，每小题2分，共20分）Please complete each dialogue with the best reply .1. ---Would you please put your seat in the upright position?---________________A. Yes, I can.B. Yes, pleaseC. I’m sorry, but I don’t know howD. Sorry, Ican’t2. --- Is there any smoking section on board?--- _______________.A. Yes, it isB. Yes, there isC. sorry, smoking is not allowedD. No, it isn’t3.--- Can you show me the way to the rear of the cabin?--- _________________.A. Yes, please go straight along this aisleB. Yes, I canC. No, I can’tD. Sorry, you can’t4. --- Would you care for a drink?---____________.A. Yes, pleaseB. I am sorryC. Certainly notD. No, go ahead5. --- I’ll fly to France for a holiday next month.--- Great! __________A. Good luck !B. Best wishes !C. Glad to see you again !D. Have a good time!6. --- I’d like some dessert, what do you recommend?--- _________A. Yes, icecream is betterB. Sorry, I don’t knowC. Why don’t you try some pudding ?D. I’d like pudding7. --- Excuse me, could I take this seat?--- Sorry, ________．A. here you areB. take itC. it's takenD. never mind8. --- Wish you a pleasant journey.--- ________.A. That’s OK.B. Thank you.C. Congratulations!D. You’re welcome.A. Thanks, but we’re fullB. Good newsC. No, pleaseD. Thank you all the same9. --- Would you help me check the galley, Bill?--- ____________.A. Yes, quite rightB. Never mindC. That’s all rightD. Sure, with pleasure10. --- I’m terribly sorry. I spilt the milk on your clothes.--- __________.A. It doesn’t matterB. You’d better notC. Take it easyD. It’s too badⅢ. Cloze Test （本大题共10小题，每小题2分，共20分）Choose the most appropriate words from the following words.A. non-smokingB. seat beltC. accordanceD. thoughouttE. switched offF. specialG. beveragesH. downI. alcoholicJ. informLadies and gentlemen,As we are preparing for take-off, please fasten your ______1____ and confirm that your electronic device such as mobile phone have been _____2_____. In _____3____with government health regulations, all AirChina flight are _______4______. Thee “No Smoking Sign will remain switched ______5______ the flight.We will be serving dinner shortly. Please put your tray table in the ______6_____ position. If you have any ____7_____ dieatary requirements, please _____8____the cabin attendants. We offer a choice of _____9_____ including tea ,coffee, as well as _____10_____ and soft drinks. We hope you enjoy your meal.IV. Reading Comprehension（本大题共10小题，每小题2分，共20分）Please choose the best answer to each question（A ）Good afternoon, and welcome to England. We hope that your visit here will be a pleasant one. Today, I would like to give you some advice in travelling around our country.The first one is about drinking. Now, you may not buy alcohol (酒) in this country if you are under 18 years of age, nor may your friends buy it for you.Secondly, noise. Enjoy yourselves by all means, but please don’t make unnecessary noise, particularly at night. We ask you to respect other people who may wish to be quiet.Thirdly crossing the road. Be careful. The traffic moves on the left side of he road in this country. Use pedestrian crossings (人行横道) and do not take any chances when crossing the road.My next point is about litter (throwing away waste material in a public place). It is an offence (违法行为) to drop litter in the street. When you have something to throw away, please put it in your pocket and take it home, or put it in a litter bin.Finally, as regards smoking, it is against the law to buy cigarettes or tobacco (烟草) if you are under 16 years of age.I’d like to finish by saying that if you require any sort of help or assistance, you should contact your local police station, who will be pleased to help you.Now, are there any questions?1. This speech is made to___________ .A. prepare people for international travelB. declare the laws of different kindsC. give advice to travellers to the countryD. inform people of the punishment for breaking laws2. How many laws are there discussed in the speech?A. Three.B. Four.C. Five.D. Six3. From the speech we learn that ____________A. In this country, if you are under 18 years of age, you may not buy alcohol, but yourfriend can buy it for you.B. You may not buy cigarettes or tobacco unless you are above 16 years of age.C. Because the traffic moves on the left side of he road ,you must use pedestrian crossingswhen crossing the road.D. You can’t make nois e except at night.4. The word contact in the seventh paragraph means ___________ .A. learnB. get in touch withC. joinD. report5. Who is most likely to make the speech?A. A policemanB. A doctorC. A teacherD. A ltraveller（B ）Sam and Joe were astronauts(宇航员). There was once a very dangerous trip. Most experienced astronauts were afraid to go on a trip. However, Sam and Joe, thought it would be exciting though a little dangerous. “We’re the best men for the job,” they said to the boss. “There may be problems, but we can find the answers.”“They’re the last people I’d trust,” thought the boss. “But all the other astronauts have refused to go.”Once they were in space, Joe had to go outside to make some repairs. When the repair work was finished, he tried to get back inside the spaceship. But the door was locked. He knocked but there was no answer. He knocked again, louder this time, and again no answer came. Then he hit the door as hard as he could and finally a voice said, “Who’s there?”“It’s me! Who else could it be?” shouted Joe. Sam let him in all right. But you can imagine that Joe never asked Sam to go on a trip again!6. Most of the astronauts were not willing to go on the trip because____________.A. They don’y believe themsevesB. they were’t experienced enoughC. they thought it was too dangerousD. it wasn’t exciting enough7. Why were Sam and Joe chosen?A. The boss wanted them to get more experience.B. The boss trusted them more than anyone else.C. They were the last people who wanted to go.D. They were the only men who agreed to go.8. What did Sam and Joe think the trip would be like?A. There would be serious problems .B. It would be exciting .C. It would be long and tiring.D. There wouldn’t be any danger .9. Why did Joe go outside when they were in space?A. He had to some repair workB. He waas more experiencedC. He is good at repairingD. He is very friendly10. Joe didn’t want to work with Sam again probably because he thought Sam________.A. was very slow and possibly deaf（聋的）B. didn’t know how to operate the doorC. was less experienced than he wasD. didn’t know how to do repairsV. Translation （本大题共15小题，每小题2分，共30分）1. We are getting the cabin ready for landing.A. 我们客舱人员已经做好准备，正在降落。
民航服务英语
民航服务英语(总8页)--本页仅作为文档封面，使用时请直接删除即可----内页可以根据需求调整合适字体及大小--《民航服务英语》试题使用教材：民航服务英语试题范围：全册出版社：高等教育出版社版次：第一版学校名称：甘肃省西峰职业中等专业学校I. Vocabulary 第一部分词汇 (30%)1. Put the following into Chinese英译汉（每小题1分，共10分）1) passenger2) attend3) ticket4) attendant5) tip6) contact7) serve8) delicious9) worry10)downtown2. Put the following into English汉译英（每小题2分，共20分）1) 机舱，客舱2) 菜，碗碟3) 着陆4) 航班5) 折扣6) 菜谱7) 准备好的8) 定购9) 重要的10) 延误II. Phrase 第二部分短语 (20%)Translation英译汉、汉译英（每小题2分，共20分）1) 起飞2) 顺便说一句3) 在机场4) 到达5) 请往这边走6) fill out7) boarding pass8) look forward to9) departure time10) call buttonIII. Cloze 第三部分完行填空 (20%)Choose from A、B、C、D the best one according to the dialogues you have learned. 根据所学对话, 从A、B、C、D四个选项中选出最佳答案。
（每小题1分，共20分）Dialogue 1P：But 1 can I get nose drops?S：Please don’t 2 . I’ll get it for you. Just a 3 , please.…Here 4 are. I think it should be all right in a few5 .P：Thanks a lot.…S：How are you 6 now?P：Much better. Thank you.Dialogue 2P：Oh, my God!S：What’s 7P：Where’s my leather briefcase?S：Where did you 8 itIs it in the overhead compartment or 9else?P：I did put it beside me on my seat. It must have 10on the cabin floor when I got up from my seat. I’ll go and 11 for it.S：No 12 . I’m sure you could find it.Dialogue 3P： 13 me, Miss. I’ve got a 14 . I’ve lost my handbag.S：I’m sorry to 15 that. Are you 16 you’ve lostit in the cabin?P：Yes. I’ve looked for it everywhere but found 17 . S：Perhaps it is 18 your seat?P：No.S：Or in the overhead 19P：No, it isn’t there 20 .( )1. A. what B. why C. which D. how ( )2. A. care B. worry C. hurry D. mind( )3. A. moment B. lot C. little D. few( )4. A. we B. you C. they D. it( )5. A. while B. week C. minutes D. hour( )6. A. thinking B. listening C. looking D. feeling( )7. A. happened B. take place C. that D. this( )8. A. bring B. take C. find D. put ( )9. A. what B. where C. somewhere D. who( )10. A. down B. dropped C. put D. fall( )11. A. look B. find C. see D. wait( )12. A. good B. question C. hurry D. care( )13. A. Pardon B. Excuse C. Forgive D. Tell( )14. A. cold B. question C. pain D. trouble( )15. A. listen B. see C. hear D. feel( )16. A. sure B. make sure C. enough D. full( )17. A. anything B. something C. nothing D. some( )18. A. in B. under C. in front of D. near( )19. A. seat B. compartment C. handcart D. handbag( )20. A. to B. too C. neither D. EitherIV. Reading Comprehension阅读理解（30%）1. Complete the dialogue according to the context.补全对话，从A、B、C、D四个选项中选出能完成所给句子的最佳答案。
乘务英语考试题及答案
乘务英语考试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet someone in English?A. HelloB. GoodbyeC. PleaseD. Thank you2. Which of the following is NOT a type of beverage?A. CoffeeB. TeaC. JuiceD. Salad3. When would you say "May I help you?" to a passenger?A. When they are boarding the planeB. When they are looking for their seatC. When they are asking for a blanketD. All of the above4. What does "ETA" stand for in aviation?A. Estimated Time of ArrivalB. Every Time AgainC. European Travel AgencyD. Extra Time Available5. Which of the following is a polite way to ask for a passenger's attention?A. Attention, please!B. Listen up!C. Excuse me, everyone!D. Shut up and listen!6. What is the correct way to say "Please fasten your seatbelt"?A. Fasten your seatbelt, please.B. Seatbelt, fasten please.C. Please seatbelt fasten.D. Seatbelt on, please.7. When would you use the phrase "I apologize for the inconvenience"?A. When a passenger's luggage is lostB. When a passenger is late for their flightC. When a passenger is feeling sickD. When a passenger is happy8. What does "PD" stand for in the context of a flight?A. Personal DelayB. Passenger DelayC. Personal DocumentD. Passport9. Which of the following is the correct way to say "Please follow me to your seat"?A. Follow me, please to your seat.B. Please to follow me to your seat.C. Please follow me to your seat.D. Me follow, please to your seat.10. What does "OD" stand for in the context of a flight?A. OverdueB. On DemandC. Out of DateD. Origin and Destination二、填空题（每题1分，共10分）11. Please put your _______ in the overhead compartment.(Answer: luggage)12. The flight attendant will _______ the safety demonstration.(Answer: demonstrate)13. In case of an emergency, please use the _______ slide to evacuate.(Answer: emergency)14. The _______ light is on, indicating that you should not smoke.(Answer: no smoking)15. Passengers are requested to _______ their mobile phones during takeoff and landing.(Answer: switch off)16. The flight attendant will _______ the meal service.(Answer: serve)17. Please _______ your seat during the flight.(Answer: keep upright)18. The captain will _______ the flight information.(Answer: announce)19. If you need assistance, please press the _______ button. (Answer: call)20. The _______ is the area where passengers can walk around during the flight.(Answer: aisle)三、简答题（每题5分，共30分）21. What is the purpose of the pre-flight safety briefing?(Answer: The purpose of the pre-flight safety briefing is to inform passengers about the safety procedures and equipment on the aircraft, ensuring they know what to do in case of an emergency.)22. Why is it important for passengers to follow the instructions of the flight attendants?(Answer: It is important for passengers to follow the instructions of the flight attendants to ensure their own safety and the safety of others on board, as well as to maintain order and efficiency during the flight.)23. What should a passenger do if they feel unwell during the flight?(Answer: If a passenger feels unwell during the flight, they should inform a flight attendant immediately so that appropriate medical assistance can be provided if necessary.)24. How can passengers request special assistance if needed?(Answer: Passengers can request special assistance by informing the airline at the time of booking or by contacting the flight attendant once on board.)25. What is the significance of the seatbelt sign?(Answer: The seatbelt sign indicates that passengers should fasten their seatbelts due to potential turbulence or other safety concerns, ensuring they remain securely in their seats.)四、翻译题（每题5分，共20分）26. 请将以下句子翻译成英文：“为了确保您的安全，请在起飞和降落期间保持安全带扣好。
空乘职业英语试题及答案
空乘职业英语试题及答案一、选择题（每题2分，共20分）1. What is the standard greeting for a flight attendant when meeting passengers?A. HelloB. Good morning/afternoon/eveningC. Welcome aboardD. How can I help you答案：C2. Which of the following is NOT a safety instruction given by the flight attendant before takeoff?A. Fasten your seatbeltB. Stow your tray tableC. Turn off all electronic devicesD. Open the window shades答案：D3. What should passengers do if they feel unwell during the flight?A. Press the call buttonB. Leave their seat without permissionC. Ignore the discomfortD. Ask for a pillow答案：A4. What is the flight attendant's role during turbulence?A. Serve food and beveragesB. Ensure all passengers are seated with seatbelts fastenedC. Continue with the in-flight entertainmentD. Offer a discount on future flights答案：B5. Which of the following is NOT a duty of a flight attendant?A. Assisting passengers with disabilitiesB. Ensuring the safety of passengersC. Providing in-flight entertainmentD. Performing safety demonstrations答案：C6. What should a flight attendant do if a passenger is behaving disruptively?A. Ignore the passengerB. Ask the passenger to calm downC. Notify the captain and follow protocolD. Offer the passenger a complimentary drink答案：C7. What is the primary purpose of the pre-flight safety briefing?A. To entertain passengersB. To inform passengers about the safety features of the aircraftC. To promote the airline's servicesD. To sell duty-free items答案：B8. Which of the following is NOT a reason for a flight attendant to make an announcement?A. To inform passengers about turbulenceB. To announce the arrival timeC. To remind passengers to keep their seatbelts fastenedD. To share personal stories答案：D9. What should a flight attendant do if a passenger has a medical emergency?A. Panic and call for helpB. Stay calm and follow emergency medical proceduresC. Offer the passenger a snackD. Ignore the situation and continue with duties答案：B10. What is the flight attendant's responsibility regarding the aircraft's emergency equipment?A. To use it for personal useB. To ensure it is in working order and accessibleC. To keep it locked away from passengersD. To sell it to passengers答案：B二、填空题（每题2分，共20分）1. In case of an emergency landing, passengers should brace themselves by placing their hands over their _______ and bending forward.答案：heads2. The flight attendant must ensure that all passengers are aware of the _______ before takeoff.答案：safety procedures3. During the flight, passengers are not allowed to smoke in the _______.答案：lavatories4. In the event of a fire, the flight attendant will instruct passengers to use the _______ to cover their faces.答案：wet towels5. If a passenger is allergic to peanuts, the flight attendant should inform the _______.答案：captain6. The flight attendant should always be aware of the _______ in case of an emergency.答案：nearest exit7. Passengers are required to switch off their mobile phones and other electronic devices during _______.答案：takeoff and landing8. The flight attendant must check that all passengers have their _______ fastened before takeoff.答案：seatbelts9. In the event of a water landing, passengers should inflate their life vests only after they have left the _______.答案：aircraft10. The flight attendant should always be prepared to assist passengers with _______.答案：special needs三、简答题（每题10分，共40分）1. Describe the steps a flight attendant should take when preparing the cabin for takeoff.答案：The flight attendant should ensure that all passengers are seated with their seatbelts fastened, all tray tables and seatbacks are in their upright positions, all carry-on luggage is stowed securely, and that the cabin is clear of any obstacles. They should also perform a final check of the emergency equipment and ensure that all doors are securely closed.2. Explain the importance of a flight attendant's role in maintaining passenger comfort during a long-haul flight.答案：A flight attendant plays a crucial role in maintaining passenger comfort during a long-haul flight by ensuring that passengers have access to food, beverages, and any necessary amenities. They also assist with any special requests, such as providing additional blankets or pillows, and help to create a pleasant atmosphere by engaging in friendly andprofessional interactions with passengers.3. What actions should a flight。
民航英语试题及答案第四版
民航英语试题及答案第四版一、选择题（每题2分，共20分）1. What does "ATC" stand for in aviation?A. Airport Traffic ControlB. Air Traffic ControlC. Aircraft Technical ControlD. Airline Time Control答案：B2. Which of the following is NOT a standard phrase used by pilots during communication with ATC?A. "Climbing to flight level one eight zero."B. "Requesting descent to one five thousand."C. "We are experiencing turbulence."D. "Can you tell me the time?"答案：D3. What does "V1" mean in aviation?A. The speed at which the aircraft can safely abort takeoffB. The speed at which the aircraft must continue the takeoffC. The speed at which the aircraft reaches its cruising altitudeD. The speed at which the aircraft can land safely答案：B4. What is the term for the altitude above mean sea level?A. True altitudeB. Pressure altitudeC. Density altitudeD. All of the above答案：D5. What does "ETD" stand for in airline terminology?A. Estimated Time of DepartureB. Estimated Time of ArrivalC. Expected Time of DepartureD. Extended Time of Departure答案：A6. Which of the following is the correct way to report an aircraft's position?A. "We are at 45 north, 90 west."B. "We are at 45 degrees north, 90 degrees west."C. "We are at latitude 45 north, longitude 90 west."D. "We are at 45 north by 90 west."答案：C7. What does "RNAV" mean in aviation?A. Radio NavigationB. Radar NavigationC. Area NavigationD. Route Navigation答案：C8. What is the term for the process of landing an aircraft?A. TouchdownB. TaxiingC. ApproachD. All of the above答案：D9. Which of the following is NOT a type of weather phenomenon that can affect aviation?A. TurbulenceB. ThunderstormC. Clear skyD. Fog答案：C10. What does "Squawk" mean in aviation?A. A distress signalB. A code transmitted by an aircraft's transponderC. A code used to communicate with ATCD. A code used to identify an aircraft on radar答案：D二、填空题（每题2分，共20分）1. The International Civil Aviation Organization (ICAO) uses the ______ language as the standard language for aviation communication.答案：English2. When an aircraft is about to land, the pilot willtypically announce the aircraft's ______.答案：altitude3. The term "clearance" in aviation refers to permission given by ATC for an aircraft to ______.答案：proceed4. The acronym "NDB" stands for ______.答案：Non-Directional Beacon5. The term "holding pattern" is used to describe a specific type of ______.答案：flight path6. The phrase "bump" in aviation refers to a ______.答案：delay7. The term "overshoot" is used when an aircraft ______.答案：exceeds the landing area8. The acronym "VOR" stands for ______.答案：VHF Omnidirectional Range9. The term "crosswind" refers to wind blowing ______.答案：across the runway10. The phrase "go-around" is used when an aircraft ______. 答案：aborts a landing attempt三、简答题（每题5分，共30分）1. Explain the difference between a "ground hold" and a "ground delay" in aviation.答案：A "ground hold" is a temporary restriction on an aircraft's movement on the ground, while a "ground delay" is a scheduled delay in an aircraft's departure time.2. What is the significance of the term "minimum safe altitude" in aviation?答案：The "minimum safe altitude" is the lowest altitude at which an aircraft can safely fly without the risk ofcollision with terrain or obstacles.3. Describe the role of an air traffic controller.答案：An air traffic controller manages the flow of aircraft in the air and on the ground to ensure safe and efficient movement.4. What are the three main types of weather radar?答案：The three main types of weather radar are: 1) Doppler radar, 2) Weather surveillance radar, and 3) Terminal Doppler weather radar.5. What is the purpose of a transponder in an aircraft?答案：A transponder is a device that helps air traffic controllers identify and locate aircraft on their radar screens by。
民航英语考试题库及答案
民航英语考试题库及答案一、选择题1. What is the acronym for the International Civil Aviation Organization?A. IACOB. ICAOC. IACOD. ICAO答案：B2. Which of the following is not a standard phrase used byair traffic controllers?A. "Cleared for takeoff."B. "Maintain runway heading."C. "Contact departure frequency."D. "Speedbird 007, heavy."答案：D3. What is the term used to describe the altitude at which an aircraft can maintain level flight?A. Cruise altitudeB. Service ceilingC. Absolute ceilingD. Stall speed答案：B4. What does the term "V1" refer to in aviation?A. The speed at which the aircraft can safely abort thetakeoff.B. The speed at which the aircraft can safely climb.C. The speed at which the aircraft can safely descend.D. The speed at which the aircraft can safely land.答案：A5. Which of the following is not a type of weather phenomenon that can affect flight operations?A. TurbulenceB. Clear airC. ThunderstormsD. Icing答案：B二、填空题6. The international standard for aviation communication is ________.答案：English7. The term "ETOPS" stands for Extended-range Twin-engine Operational Performance Standards, which refers to the maximum distance an aircraft can fly from an airport without landing in case of an engine failure. The "E" in ETOPS stands for ________.答案：Extended-range8. The primary purpose of a transponder in an aircraft is to ________.答案：respond to air traffic control radar signals9. In aviation, the term "SOPs" refers to Standard OperatingProcedures, which are essential for ensuring ________.答案：safety and efficiency10. The term "NDB" refers to a type of radio navigation aid used by aircraft for non-directional beacon navigation. The "N" in NDB stands for ________.答案：Non-directional三、简答题11. Explain the difference between a visual approach and an instrument approach in aviation.答案：A visual approach is when a pilot uses visual references to align the aircraft with the runway for landing, typically in good weather conditions. An instrument approach, on the other hand, involves the pilot following a series of predefined procedures based on navigational aids and instruments, often used in poor visibility or at night.12. Describe the role of an Air Traffic Controller (ATC) in the aviation industry.答案：An Air Traffic Controller is responsible for the safe, orderly, and expeditious flow of air traffic. They provide pilots with information about weather, traffic, and other relevant data, issue clearances for takeoff, landing, and en route changes, and coordinate with other controllers to manage airspace.四、阅读理解题13. Read the following passage and answer the question that follows:Pilots and air traffic controllers use a standardized set of phrases and terms to communicate effectively and avoid misunderstandings. One such term is "Squawk," which refers to the four-digit code that an aircraft transmits to air traffic control via its transponder. This code helps controllers to identify and track aircraft on their radar screens.Question: What is the purpose of the "Squawk" code in aviation?答案：The "Squawk" code is used by air traffic control to identify and track aircraft on their radar screens, ensuring the safe and efficient management of air traffic.。
乘务英语试题及答案
乘务英语试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet passengers on board?A. HelloB. Good morning/afternoon/eveningC. Welcome aboardD. How are you2. When offering a beverage to a passenger, which of the following is NOT correct?A. Would you like something to drink?B. Can I get you a drink?C. What would you like to drink?D. Drink, please?3. If a passenger asks for a blanket, how should you respond?A. Here you are.B. I'll bring it right away.C. No problem, I'll get it for you.D. All of the above.4. What is the correct way to inform a passenger about the flight duration?A. Our flight will be around 10 hours long.B. The flight is going to take 10 hours.C. It's a 10-hour flight.D. All of the above.5. Which of the following is NOT a common emergency procedure?A. Fasten your seatbelt.B. Put on the oxygen mask.C. Stand up and walk around.D. Brace for impact.二、填空题（每题1分，共10分）6. In case of an emergency, please stay ________ and followthe instructions of the crew.7. The flight attendant will ________ your seat when it'stime to land.8. Smoking is strictly ________ on all flights.9. Please make sure your mobile phone is in ________ mode during the flight.10. The emergency exit is located at the ________ of the cabin.三、简答题（每题5分，共30分）11. What should you do if a passenger is feeling unwellduring the flight?12. Describe the procedure for serving meals to passengers.13. How would you handle a situation where a passenger haslost their luggage?14. Explain the importance of safety demonstrations before takeoff.四、情景对话（每题5分，共20分）15. Passenger: Excuse me, could you help me with my luggage?Flight Attendant: ___________16. Passenger: I'm feeling a bit airsick. What should I do?Flight Attendant: ___________17. Passenger: Can I have a window seat?Flight Attendant: ___________18. Passenger: I need to make a call. Is there a phone on the plane?Flight Attendant: ___________五、翻译题（每题5分，共20分）19. 请翻译以下句子：请系好安全带，飞机即将起飞。
民航客舱服务实用英语-Unit-6 Beforce Take-off 3
Useful expressions
We are preparing for take-off. We are getting the cabin ready for landing. We are about to take off. Would you kindly return to your seat? Would you please switch off your mobile phone? May I ask you to raise the window shade? Would you please put your seat in the upright position and stow away your table
Dialogues
A passenger reclines
her seat back before
3
take-off.
A passenger doesn't put up the
window shade prior to take-off.
1
A passenger is sending a text
room.( ) 3.The smoking rooms are downstairs.( ) 4.There are 2 smoking rooms on that floor.( ) 5.The elevator is far away from where the two speakers are standing.( )
乘务培训英语考试题及答案
乘务培训英语考试题及答案一、选择题1. What is the most important thing to do when boarding a plane?A. Find your seatB. Stow your luggageC. Fasten your seatbeltD. Greet the flight attendants答案：C. Fasten your seatbelt2. Which of the following is not a safety instruction given by the flight attendants before takeoff?A. Switch off all electronic devicesB. Keep your seat in an upright positionC. Put on your sunglassesD. Store all carry-on items securely答案：C. Put on your sunglasses3. What should you do if you feel unwell during the flight?A. Ignore it and hope it goes awayB. Press the call button to inform the flight attendantC. Continue eating and drinkingD. Try to sleep it off答案：B. Press the call button to inform the flight attendant4. What is the standard phrase used by flight attendants to welcome passengers on board?A. "Welcome to the flight"B. "Please take your seats"C. "Enjoy your flight"D. "Fasten your seatbelts"答案：A. "Welcome to the flight"二、填空题5. In case of an emergency landing, passengers must follow the instructions given by the _______ and use the nearest_______ to exit the aircraft.答案：flight attendants; emergency exits6. It is prohibited to smoke in all areas of the aircraft, including the _______.答案：lavatories7. The flight attendant will demonstrate the use of the_______ before the plane takes off.答案：life jacket8. Passengers are advised to keep their _______ clear of the aisles at all times for safety reasons.答案：bags三、阅读理解9. Read the following scenario and choose the correct response.A passenger has just boarded the plane and is looking for his seat. He is unsure where to find it and asks a flight attendant for help.A. The flight attendant ignores the passenger.B. The flight attendant directs the passenger to his seat.C. The flight attendant tells the passenger to find his own seat.D. The flight attendant asks the passenger to wait until all passengers are seated.答案：B. The flight attendant directs the passenger to his seat.10. In the event of turbulence, passengers are advised to remain in their seats with their seatbelts fastened. What should a flight attendant do if a passenger is not complying with this instruction?A. Allow the passenger to move around freely.B. Politely remind the passenger of the safety regulations.C. Ignore the situation and continue with their duties.D. Scold the passenger for not following instructions.答案：B. Politely remind the passenger of the safety regulations.。
民航客舱服务实用英语Unit
Key s
20%
30%
40%
50%
preflight check 航前检查 crew station 乘务员服务区
supplementary reading light 辅助阅读灯 viedo 视频 loudspeaker 扩音器 oxygen mask 氧气面罩 safty instruction card 安全须 知卡 in-flight document 机上文件 overhead compartment 头等 上方的行架 flush button 冲水按钮
check before the passengers board the aircraft
2、What does the demonstrator kit consist of 3 、 What should cabin attendants pay attntion to
during checking tasks a cabin attendant to check the enquipment on board.
The purser asks a cabin attendant to chec the entertainment system on board.
2016
Tkank you
galley 厨房 flight plan 飞行计划 switch 开关 seat number 座位号码 emergency exit 紧急出口 captain 机长 first-aid kit 急救箱 liferaft 救生筏 cockpit 驾驶舱 cruising altitude 巡航高度
Usefyl Expressions
1、I wonder if you can help me check equipment on board. 2、Make sure all equipment is secure or in position available and serviceable. 3、I've just checked all in-flight aocuments. 4、Please help me check entertainment system. 5、I've just finished checking the demonstrator kits. 6、I'm going to check the galley. 7、I've just aranged the magazines and newspapers in good order. 8、It's time to switch on the boarding music.
空乘英语试题及答案
空乘英语试题及答案1. What is the standard greeting phrase used by flight attendants when welcoming passengers aboard?A. Good morning, welcome aboard.B. Good evening, welcome aboard.C. Good afternoon, welcome aboard.D. All of the above.Answer: D. All of the above.2. Which of the following is NOT a safety demonstration item on an airplane?A. Life vestB. Oxygen maskC. Seat beltD. Fire extinguisherAnswer: D. Fire extinguisher.3. What should you do if you need assistance during the flight?A. Press the call button.B. Wait until the flight attendant passes by.C. Speak loudly to get attention.D. Leave your seat and find a flight attendant.Answer: A. Press the call button.4. What is the correct term for the area in front of the cockpit where flight attendants work?A. GalleyB. CockpitC. CabinD. Flight deckAnswer: A. Galley.5. In case of turbulence, what should passengers do?A. Remain seated and fasten seat belts.B. Walk around the cabin.C. Stand up and stretch.D. Ignore the seat belt sign.Answer: A. Remain seated and fasten seat belts.6. What is the purpose of the emergency exit?A. For passengers to disembark quickly.B. For flight attendants to store supplies.C. For emergency evacuations only.D. For passengers to get fresh air.Answer: C. For emergency evacuations only.7. Which of the following is NOT a part of the pre-flight safety briefing?A. Location of the nearest exit.B. How to use the oxygen mask.C. How to operate the in-flight entertainment system.D. How to fasten and unfasten the seat belt.Answer: C. How to operate the in-flight entertainment system.8. What should you do if you feel unwell during the flight?A. Ignore it and hope it goes away.B. Inform a flight attendant immediately.C. Continue eating and drinking.D. Try to sleep it off.Answer: B. Inform a flight attendant immediately.9. What is the standard procedure for passengers when the seat belt sign is illuminated?A. Stand up and stretch.B. Sit down and fasten the seat belt.C. Continue walking around the cabin.D. Change seats if desired.Answer: B. Sit down and fasten the seat belt.10. What is the primary reason for not allowing electronic devices during takeoff and landing?A. To prevent interference with the aircraft's navigation systems.B. To conserve battery power.C. To reduce noise levels in the cabin.D. To ensure passengers are focused on the safety briefing.Answer: A. To prevent interference with the aircraft's navigation systems.。
民航客舱服务实用英语-Unit-4
Unit 4 Before Take-off 1 By Rui Zhou
Warm-up
1、what kinds of people are there in the picture? 2、what may the cabin attendants say to the passenger?
Homework 作业
1、熟记重点单词和句子。 2、两人一组练习对话。
知识回顾 Knowledge Review
祝您成功！
Sentence Patterns 句型
Please turn right/ left.பைடு நூலகம் Please take this aisle to... It is the aisle/ middle/ window seat. It's opposite... It's located in/ on... It's next to... It's situated in/ on...
Dialogues
A couple has separate seats, and they want to 3 sit together.
A passenger cannot find his
seat.
1
A VIP passenger is boarding.
2
A passenger takes a
4
wrong seat.
5 A passenger wants to take another seat.
A passenger wants 6 to upgrade.
Exercises
A passenger's seat number is 6A. How can the cabin attendant help him find his seat?
民航机务英语试题及答案
民航机务英语试题及答案一、选择题（每题2分，共20分）1. The term "N1" refers to the speed of the engine in relation to:A. Ground speedB. Indicated AirspeedC. True AirspeedD. Rotational speed of the engine答案：D2. What does "MEL" stand for in aviation maintenance?A. Minimum Equipment ListB. Maximum Equipment ListC. Maintenance Equipment ListD. Manual Equipment List答案：A3. The "PBH" maintenance concept is based on:A. Parts per millionB. Parts per hourC. Power by hourD. Performance based on hours答案：B4. Which of the following is NOT a type of aircraft engine?A. Piston engineB. Jet engineC. Rocket engineD. Steam engine答案：D5. The term "VOR" refers to a type of navigation system that is:A. VisualB. Radio-basedC. Satellite-basedD. Infrared答案：B6. What does "ATC" stand for in aviation?A. Air Traffic ControlB. Automatic Temperature ControlC. Advanced Technology CenterD. Airline Transport Certificate答案：A7. The "TCAS" system is used for:A. CommunicationB. Collision avoidanceC. Takeoff and landing assistanceD. Turbine control and safety答案：B8. What is the meaning of "RVSM" in aviation?A. Reduced Vertical Separation MinimumB. Radio Visual Signaling ModeC. Radar Vertical Speed MeasurementD. Remote Visual Surveillance Module答案：A9. "EFIS" stands for:A. Electronic Flight Information SystemB. Electronic Flight Instrument SystemC. Enhanced Flight Information ServiceD. Electronic Flight Indicator System答案：B10. The "ICAO" is an organization that deals with:A. International trade regulationsB. International aviation standards and practicesC. International customs operationsD. International cargo agreements答案：B二、填空题（每空1分，共10分）11. The international distress signal "MAYDAY" is pronounced as _________.答案：Mayday12. An aircraft's "T/O" stands for _________.答案：Takeoff13. The "FAR" refers to the Federal Aviation _________.答案：Regulations14. The "RAM" in aircraft systems usually stands for_________.答案：Random Access Memory15. The term "SID" in aviation is short for _________.答案：Standard Instrument Departure16. "Landing gear" is also known as _________ gear.答案：Landing17. The "PFD" in aviation is an acronym for _________.答案：Primary Flight Display18. "CVR" is the abbreviation for the _________.答案：Cockpit Voice Recorder19. The term "GPWS" refers to a system known as the _________.答案：Ground Proximity Warning System20. "TCAS" is an acronym for Traffic _________ and Collision Avoidance System.答案：Collision Avoidance System三、简答题（每题5分，共30分）21. Explain the purpose of an aircraft's transponder.答案：An aircraft's transponder is a device that sendsout a coded signal in response to a received interrogation signal from ground-based secondary surveillance radar (SSR). This allows air traffic controllers to identify and track the aircraft's position and altitude.22. What is the significance of the "EFB" in modern aviation?答案：The Electronic Flight Bag (EFB) is a collection of electronic tools and systems that replace the traditional paper-based charts, manuals, and documents used by pilots. It enhances efficiency, reduces workload, and improves safety by providing quick access to a wide range of information.23. Describe the role of an "AOG" situation in aviation.答案：Aircraft on Ground (AOG) refers to a situation where an aircraft is grounded due to a technical issue that cannot be resolved quickly. It is a critical event for airlines as it impacts operations, schedules, and can incur significant costs.24. What does "ETOPS" stand for and what does it regulate?答案：ETOPS stands for Extended-range Twin-engine Operational Performance Standards. It is a set of regulations established by the International Civil Aviation Organization (ICAO) that specifies the operational requirements for。
最新民航客舱服务实用英语 Unit 5
Key words and expressions
hang luggage 随身携带的行李
overhead locker 头顶上方的行李架
identification 身份证明
Civil Aviation Administration of China(CAAC) 中国民航总局
seat cushion 坐垫
If there is no room for the baggagew, how to help the passenger?
If the baggage is blocking the exit aisle, how to explain to the passenger?
If a passenger doesn't know how to deal woth her clothes, how to help her?
passenger's jacket. ______________________________________________ ____
A passenger cannot find his briefcase.
Exercises
If the baggage is too big to go into the overhead compartment, how to help the passenger?
____
Key words and expressions
Excuse me, can you help me to stow my hand luggage? May I help you check it up? I do apologize that there is no space in the overhead locker above your seat. May I suggest you stow it under the seat in front of you? It's thoughtful of you to do so. For your safety, would you mind putting it into the overhead compartment? I cannot reach up there. Could you please check if you have any valuables or documents in your pockets? It is blocking the aisle. That had me worried fo_r__a__w___h__i_l_e_.__T__h__a__n_k___y__o__u__f__o_r___y_o__u__r__c__oncern.
空乘机考英语试题及答案
空乘机考英语试题及答案一、选择题（每题1分，共10分）1. What is the full form of "ICAO"?A. International Civil Aviation OrganizationB. International Commercial Aviation OrganizationC. International Communication and Aviation OrganizationD. International Communication Aviation Organization答案：A2. The flight is scheduled to depart at 18:00. What time isit in 24-hour format?A. 6:00 PMB. 18:00C. 6:00D. 6:00 AM答案：B3. Which of the following is not a reason for a flight delay?A. Weather conditionsB. Technical issuesC. Passenger comfortD. Air traffic control答案：C4. What does "ETA" stand for in aviation terminology?A. Estimated Time of ArrivalB. Estimated Time of AscendC. Estimated Time of ApproachD. Estimated Time of Arrival at Gate答案：A5. The flight attendant must ensure that all passengers have their seat belts fastened before the aircraft takes off. What is the correct term for this action?A. Seat belt sign onB. Seat belt sign offC. Seat belt sign upD. Seat belt sign down答案：A6. What is the most common language used for communication between pilots and air traffic control?A. EnglishB. FrenchC. SpanishD. Russian答案：A7. In case of an emergency landing, passengers are instructed to evacuate the aircraft quickly and orderly. What is the term used for this procedure?A. Emergency evacuationB. Normal evacuationC. Delayed evacuationD. Partial evacuation答案：A8. What does "PAX" commonly refer to in the aviation industry?A. PilotB. PassengerC. PlaneD. Package答案：B9. The term "turbulence" refers to what kind of condition in flight?A. Smooth flightB. Bumpy flightC. Flight with no visibilityD. Flight with extreme speed答案：B10. What is the purpose of the pre-flight safety demonstration?A. To entertain passengersB. To inform passengers about safety proceduresC. To show off the aircraft's featuresD. To introduce the flight crew答案：B二、填空题（每题1分，共5分）11. The standard greeting phrase used by flight attendants is "Welcome _______ board."答案：aboard12. The flight attendant must ensure that all passengers are aware of the _______ before takeoff.答案：safety instructions13. In the event of a sudden loss of cabin pressure, oxygen masks will automatically drop from the _______.答案：ceiling14. The term "cleared for landing" means that the aircraft has been given permission to _______.答案：land15. When serving food and beverages, flight attendants must always ask passengers if they would like to "_____ the seat belt" before serving.答案：fasten三、简答题（每题3分，共6分）16. What are the three main types of weather conditions that can affect a flight?答案：The three main types of weather conditions that can affect a flight are turbulence, thunderstorms, and icing conditions.17. Describe the role of a flight attendant during an in-flight emergency.答案：The role of a flight attendant during an in-flight emergency is to assist passengers in evacuating the aircraft quickly and safely, ensuring that they follow the safety procedures, and providing first aid if necessary.四、阅读理解（每题2分，共8分）阅读以下短文，回答下列问题。
民航客舱服务实用英语试卷
民航客舱服务实用英语试卷-CAL-FENGHAI.-(YICAI)-Company One12016－2017学年第一学期期末考试《民航客舱服务实用英语》试卷(A)（时间90分钟满分100分）（适用于领航专业学生）一、短语测试（10分，每题0.5分）1.海关规定 11.中转旅客2.信用卡 12.摆渡车3.胸口疼 13.安全措施4.受伤区 14.咨询台5.客舱压力 15.入境表格6.氧气瓶 16.移民检查7.防冲撞姿态 17.私人物品8.迫降 18.到达大厅9.联程航班 19.报关物品10.备用航班 20.广播系统二、实用句型测试（20分,每题1分）。
1.先生，您要购买免税商品吗？_______________________________________________________ 2.我将为您算出汇率。
_______________________________________________________ 3.您最好躺下休息。
_______________________________________________________ 4.不用担心，应对这种情况我训练有素。
_______________________________________________________ 5.您可以通过吞咽咀嚼糖果来减轻耳痛。
_______________________________________________________ 6.打扰了，厕所有人吗？________________________________________________________ 7.为了您的安全，请保持做好，系好安全带。
________________________________________________________ 8.我们机长已经决定紧急降落。
________________________________________________________ 9.目前我们还没有得到确切的离港时间。
民航客舱服务实用英语 Unit 1
1
2
3
4
5
THE END
Sentence Patterns
I want to/would like to introduce myself. Let me introduce myself.
I'm ..., just call me...
Useful Expressions
Ladies and Gentleman, may I have your attention please? I'd lIke to introduce our new member. Let's begin our briefing. I'm the purser of today's flight.
Dialogues
The cabin crew greet each other at the pflight briefing.
The cabin crew discuss the flight route at the preflight briefing. The cabin crew discuss the passenger information at the preflight briefing.
special passenger特殊乘客 VIP重要人士 announcement广播词 cabin check客舱检查 procedure程序 Airbus340空客340 aircraft飞机 pilot飞行员 flight deck驾驶舱
May I introduce myself? My name is...
The cabin crew discuss the flight information at the preflight briefing. The cabin crew discuss the weather condition at the preflight briefing. The purser assigns the task for the coming flight.
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2016－2017学年第一学期期末考试《民航客舱服务实用英语》试卷(A)（时间90分钟满分100分）（适用于领航专业学生）一、短语测试（10分，每题分）1.海关规定 11.中转旅客2.信用卡 12.摆渡车3.胸口疼 13.安全措施4.受伤区 14.咨询台5.客舱压力 15.入境表格6.氧气瓶 16.移民检查7.防冲撞姿态 17.私人物品8.迫降 18.到达大厅9.联程航班 19.报关物品10.备用航班 20.广播系统二、实用句型测试（20分,每题1分）。
1.先生，您要购买免税商品吗_______________________________________________________ 2.我将为您算出汇率。
_______________________________________________________ 3.您最好躺下休息。
_______________________________________________________ 4.不用担心，应对这种情况我训练有素。
_______________________________________________________ 5.您可以通过吞咽咀嚼糖果来减轻耳痛。
_______________________________________________________ 6.打扰了，厕所有人吗________________________________________________________ 7.为了您的安全，请保持做好，系好安全带。
________________________________________________________ 8.我们机长已经决定紧急降落。
________________________________________________________ 9.目前我们还没有得到确切的离港时间。
________________________________________________________10.我们遗憾的告诉您本次航班直飞哈尔滨不再在天津中转。
________________________________________________________11.我们将在长沙待多久________________________________________________________12.我们必须等待直到广州天气好转。
_____________________________________________________________ 13.我们飞机正经历气流颠簸。
_____________________________________________________________ 14.我们当然安全。
_____________________________________________________________ 15.女士，感谢您的咨询。
_____________________________________________________________ 16.我确信它将会改善。
_____________________________________________________________ 17.打扰了，先生，请您填一下这个表格好吗_____________________________________________________________ 18.当您通过海关时您将需要它._____________________________________________________________ 19.请小心，让我来帮您下飞机。
_____________________________________________________________ 20.请注意您的脚下。
_____________________________________________________________0分）请把答案写在题前横线上1-5_______________________6-10__________________________ACabin attendants need to see that passengers seat belt are fastenedtightly and that no smoking rule is they will report the result of thischeck to the care must be taken in checking the belts of certain types ofpassengers ,especially the elderly,handicapped passengers,unaccompaniedminorsand others.When there are infants among the passengers ,cabin attendants shouldensurethat infants are seated so that there are sufficient oxygen masks for allthepassengers in the small children, it is recommended that a blanket beplaced behind them so that the seat belt can hold them more securely.Other checks that must be made are:confirming that all compartments,cars and containers are locked and that they are secured by stopped wherethese are fitted,confirming that window shades are open for take-off,andthatall trays are stowed and the seat backs are in the upright position.1.Before taking off cabin attendants do the safety check andinform ___ of the result.A.the captainB. the purserC. the controllerD. the flight engineer2.When checking the seat belts of passengers ,cabin attendantsshould take special care of ______________.A. the elderlyB. handicapped passengersC. Unaccompanied minorsD. All of the above3. Which of the following statement is not trueattendants can give the small children a blanket to placebehind them.must fasten their sear belts tightly when taking off.minors are permitted to travel by air alone.in an emergency,the infants can not have enough oxygen masks.4. Other “checks”should be made before take-off except_________.A. Confirming that all compartments are locked.B. Confirming that all carts and containers are empty.C. Confirming that window shades are open.D. Confirming that all trays are stowed..5. For take-off, passengers seat belt should be _________A. in the upright position.B. inclined forwardC. Very cleanD. Kept balanceBDuty free sales are very important to represent(占据) eight percent of the total world trade of duty free , last year represented a reduction（缩减）of % from the previous was a year of uncertain changes. After the strong sales of the previous two years, global duty and tax-free sales showed some decline（下降） .Although it is a global industry, there are major changes in performance in different regions（地区） for the world sales in the Asia region continued to grow slower than had been expected ,the elimination of tax free sales within the European Union had a dramatic effect on region that showed the biggest growth last year was the America .Next year, sales are expected to reach US$ billion. This optimistic （乐观的）growth is well spread among all channels----airports,airlines,border shops,downtown shops etc. duty free sales_____of the total world trade of duty free sales.A.Decline to eight percentB. Decreased by about eight percentC. Last year increased by %D. Represent eight percent7.Which of the following is Not TrueA.The year before last was a good year for duty free sales.st year was a good year for duty free sales.C.This year was a good year for duty free sales.D.This year is an uncertain year of sales.8.The region that showed biggest growth last year was _______B. European UnionC. AmericaD. Australia9.Duty free sales of the America are expected to reach ___the next year.A. 64,000,000,000 dollarsB. 6,400,000,000 dollarsC. 640,000,000 dollarsD. 64,000,000 dollars10.The optimistic sales incomes in the America will come from ____A.Airports and airlinesB. Border shopsC. Downtown shopsD. All of the above四、翻译播音词（20分）请把答案写在题前横线上1._______A女士们，先生们：我们将开始售卖免税商品。