Managing Office Work_高级职业英语

2010-2-3
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Advanced Career English
7
Section Two Things to Do
Question 1
What is the most important work for an office professional?
Question 2
How do you make your office work easier if you are an office worker according to the text?
Unit 7
Managing Office work
制作单位：应用外语系公共英语教研室
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Career Skill Description
Unit 7 Managing Office Work
1
Getting Things Ready
2 3
Things to Do
Read and Think
2010-2-3
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Advanced Career English
4
Section 2 Things to Do Related Information: What is office work? An office is a room where professional duties and administrative work is carried out. The details of the work depend on the type of business that you are involved in, but will usually include using computers, communicating with others by telephone or fax, keeping records and files etc. Features of an office such as people, space, equipment, furniture and the environment, must fit together well for workers to feel healthy and comfortable and to be able to work efficiently and productively. This is where ergonomics can help!
2010-2-3 back Advanced Career English 6
Section Two Things to Do
Activity One Listen and Write
assisstance supervise competent possess familiarize enquiry get the makings of minute taking personal qualities correspondence
Question 3
What should you do if you want to be competent and successful in your work?
2010-2-3 next
Advanced Career English
8
Read and Think
Office Professional Office work is interesting, challenging, appealing and is undergoing many changes. The biggest change of all has been to the name, “Secretary”, which is now becoming more known as “Office Professional”. Though the details of office work differ from company to company, the most important work is to provide assistance to a Manager or Managers. Main tasks can include: • typing • producing pamphlets • filing
2010-2-3 Advanced Career English back 13
Read and Think
Task 1 Problem-solving Find out what “white collar”, “blue collar” etc. refer to. The term “white collar” was first used by Upton Sinclair, (Novelist, writer, journalist, political activist September 20, 1878 – November 25, 1968), in relation to modern clerical, administrative and management workers during the 1930s. This is related to the fact that, during most of the 19th and 20th centuries, male office workers in European and American countries almost always had to wear dress shirts, which had collars and were usually white. Additionally, in the factory system of the 20th
2010-2-3 Advanced Career English 5
Section 2 Things to Do
Ergonomics can be applied to offices in several ways. You could look at how the office is laid out, including where people sit in relation to equipment, windows, doors and each other. You could check that equipment and furniture is suitable for the type of work that people are doing. This includes seating, desks, computers, printers and anything else that they might use to do their job. You could assess the environment, that is, the temperature, ventilation, lighting, decoration. All these aspects of an office are considered in relation to the individuals in the office with emphasis on their safety, health, comfort - and productivity!
Advanced Career English 10
Read and Think
If you want to be a successful office professional, you must have necessary personal qualities and skills or have the ability to acquire them. These are some key qualities and skills: – helpful – trustworthy – reliable – honest – confidential – organizational skills – good appearance
2010-2-3 Advanced Career English 9
Read and Think • • • • • • • • • •
2010-2-3
taking and making telephone calls appointments liaising with clients and other staff members attending meetings minute taking producing letters making travel bookings supervising and training staff ordering flowers and gifts running errands
receive guests create memos
2010-2-3
back
Advanced Career English
3
Section 2 Things to Do
Things to Do
Activity One
Listen and Write
Activity Two
Related Information
2010-2-3 Advanced Career English 12
Read and Think
• learn how your boss works, what his/her role and objectives are within the company, what correspondence, telephone and personal enquiries he/she would like you to refer to him/her, or whether he/she prefers to take calls at certain times of the day. • familiarize yourself with company policies so that you know how to deal with certain issues should the occasion arise in your role as Office Professional. • ask if there are procedural books and/or staff handbooks. If there is one, read it and re-read it. If one doesn't exist, develop one as you learn the job. (378 words)
2010-2-3 Advanced Career English 11
Read and Think – good communication skills – good telephone etiquette – ability to take instructions and carry them out – ability to type speedily and accurately If you already possess these qualities, you've got the makings of a competent office worker. But to do your job well, you need to form a good working relationship with your boss. The idea is to save your Manager time with the daily routine matters and be as helpful as you possibly can. These will make your job easier:
Things to Write
2010-2-3
Advanced Career English
2
Section 1 Getting Things Ready
In this unit, you will learn to
make aΒιβλιοθήκη Baidud receive phone calls
take and leave phone messages