2021学年高考英语三轮复习天天练：Day167选5阅读+语法填空+短文改错附答案解析

高考英语三轮复习天天练Day 16 7选5阅读+语法填空+短文改错Passage1限时：7分钟No matter what type of business you run, it has to deal with thingsthat go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as wellas further improvements. 11.You should listen actively to what the customer has said by maintaining comfortable eye contact. 22. 3 It’s important for you to know that your apology must appear sincere to the customer, and not an empty exercise. And also you shouldshow the customer you’ve accepted the responsibility and provide himwith choices or, you’ll do something about his complaint.3.Talk with the client and discover the best means to resolve hisimportant to let your customer know an problem. 4 In this case it’sestimation of how long it will take to take action on his complaint.4.A simple “Thank you” is one way to let the customers know you appreciate the time and effort they’ve taken to inform you about a problem of your company’s service or product that you need to knowabout.5.Create a procedure for recording different types of customercomplaints. 5complaints and you can improve your A. Listen to your customer’sservice.B. There will be times when you’ll be unable to res olve the issue immediately.C. When receiving a complaint, you should apologize for the failure the customer has identified.D. They are a valuable source of information to determine various root causes that need to be addressed within your company.complaints E. So it’s important to learn to deal with customers’　efficiently.F. Don’t feel ashamed of the failure in your service or product.G. You should also show your customer that you do understand him by giving full attention.Passage2限时：8分钟The task of being accepted in a university begins early for some students. Long before they graduate from high school, they take special 1 (course) to prepare for advanced study.They may also take one or more examinations which test how well 2 (prepare) they are for the university. In the final years of high school, they complete 3 (apply), and send them to the universities 4interest them most. Some high school students may be required to have a interview 5 professors from the university. Neatly 6 (dress) and a little bit nervous, they are determined to show that they have a good attitude and the ability 7 (succeed).If they are accepted, many universities will offer them an instruction program to get to know the procedures for students advising, university rules, the use of library and all the 8 major services of the university.Beginning a new life can be very puzzling. The 9 the students learn about the university, the easier it will be for them to adapt to the new environment. However, it 10 (take) time to get used to college life.1.________________2.__________________3. ________________4.__________________5. ________________6.__________________7. ________________ 8.__________________9. ________________ 10.__________________Passage3限时：8分钟I consider myself something of an expert on 1 (apologize). A quick temper has provided me 2 plenty of opportunities to make them. In one of my earliest 3 (memorize), my mother was telling me, “Don’tHold your head up—andsorry’.watch the ground when you say, ‘I’mlook at the person in the eye, so he’ll know you mean it.” My mot made the key point of a 4 (succeed) apology: It must be direct.5 important thing we should do for an effective apology is to bear6(responsible) for our careless mistakes. We are used to 7 (make)excuses, which leaves no room for the other person to forgive us. Sincemost people are open hearted, the no excuse apology leaves bothparties feeling 8 (good) about themselves. That, after all, is thepurpose of every apology. It matters little 9 you are wholly or onlypartly wrong：Answering for your mistake 10 (encourage) others totake their share of the blame.1._______________2. _________________3. _______________4._________________5. _______________6._________________7. _______________ 8._________________9.________________ 10._________________Passage4限时：10分钟I still remember a winter dawn, when I was awakened by the noisyoutside. It had been snowing heavily the whole night, so the campus wasquiet and full of snow. Especially annoying by the unpleasant noise, Ipulled the curtain aside, only to find that a group of cleaner were workingvery hardly to sweep the snow off the road. The rest of the world aresound asleep, but these workers were fighting bravely against the coldness for the safety and convenience of those are totally unknown to them. On life, we are now and then supported by the people around us, of that we are sometimes unaware. It is their efforts and contribution make our life better. Never should we forget to be grateful to the lovely strangers around we.答案及解析Passage 1【语篇导读】本文是说明文。