商务英语给客户道歉信
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商务英语给客户道歉信
我们确保我们的服务过程能方便客人。那么商务英语给客户道歉信该怎么写呢?下面是小编为大家整理的商务英语给客户道歉信，希望对大家有帮助。
商务英语给客户道歉信篇一
DearMr.Li
IthasbeenbroughttomyattentionthatuponcheckinginatChin aWorldHotelonJun2,1999Yourexperiencewasoneofdifficult y.
Iwouldliketoexpressmysincereapologiesforthepoorattitu deofourreceptionistwhensheadvisedyouoftheerrorinyourr eservation.thereissimplynoexcuseinherbehaviorasIassur eyouthatthenecessaryactiongasbeentakentorectifythelac kofserviceyoushouldhavereceive.
Unfortunatelytherewasanerrorinyourreservationregardin gyourarrivaldate.Iamunabletoidentifywheretheoversight originatedthroughmyinvestigationhoweverIregretthatyou wereinconvenienced.
Mr.Li,IdohopethatIcanassureyouthatyournegativeexperie ncewasanisolatedincident,Ilookforwardtowelcomingyouba ckinverynearfuturesothatwecanrestoreyourconfidenceint heproductandserviceofShangri-
LaChinaWorldHotel.Pleasedonothesitatetocontactmedirec tlyinbusinessorpleasurebringyoubacktoBeijing.
Sincerely,
AlfredZhuang
商务英语给客户道歉信篇二
DearMr.Shu
IwouldliketothankyouforchoosingtheChinaWorldHotelfory ourrecentlystay.
Onbehalfofmanagementandstaff,pleaseacceptmysincereapo logiesforthefailedtoextendyourGoldenCirclebenefitsoft heKingSizebed,goldencircleappropriatefloorandnewspape r.duringyourstaywithuson01-08thNov.
Asourvaluedguest,yourcommentsandfeedbackareofutmostim portancetous.Mr.Shu,shouldyouchoosetoreturntoourhotel ,pleaseletmeknowandIwillensurethatyourstaywillrestore youconfidenceinthequalityserviceuponwhichtheGoldenCir clestands.
Myapologizeonceagainandthankyoufortakingtimetobringth ismattertoourattention.
Wearelookingforwardtowelcomeyoubacktohotelagainifyouw ouldliketogiveuschancetocorrectourmistake.
Shouldyouhaveanyinquiries,pleasefeelfreetocontactme. Kindandbestregards.
AlfredZhuang
商务英语给客户道歉信篇三
DearSirorMadam:
TheManagementofChinaWorldHotelwishtoextenditssinceres tapologiesfortheinconvenienceyouwerecausedaswewereuna
bletopaccommodateyouonyourarrival.Thisisnotthenormalm annerinwhichwehandleourguestsreservationandweregretan yundueinconvenienceyouwerecausedasresult.
WehopeyoufoundtheaccommodationatBeijinginternationalh otelonAugust19tobesatisfactory.Weregretthatowingtoyou rscheduleofthisvisit,youwereunabletoreturntoourhotelo nthenextday.Kindlyrestassuredthatwewillendeavortoensu rethatyourfuturevisittouswillbecomfortableone.
Thankyouforyourkindunderstandingandwelookforwardtothe opportunitytoredeemourselvesywelcomingyoubacktoChinaW orldHotelsoon.
Withrenewedapologies.
YoursSincerely