全国职业院校技能大赛中职组酒店服务赛项英语口试题库(f)
2020年全国职业院校技能大赛中职组客房中式铺床部分情景应答及答题要点语口试题库+翻译
2020全国职业院校技能大赛中职组酒店服务赛项英语口试题库二、客房中式铺床部分情景应答及答题要点:1. Q: When the guest wants to book a standard room in your hotel, but you don’t knowwhether you have a room or not, what should you say as a reservation assistant?当客人想在你的酒店预订一个标准间,但你不知道无论您是否有房间,作为预订助理,您应该说些什么?A: Sir, please wait a minute, I’ll check if we have a room available for you.先生,请稍等,我查一下是否有空房间给您。
2. Q: You come to make up room for a guest, but he tells you that he prefers it later because he is busy doing some paper work, what will you say? 你来为一位客人整理房间,但他告诉你他更喜欢待会,因为他正忙着做一些文书工作,你会怎么说?A:I will say: That’s all right. I will come back later. What time would it be convenient for you, sir?我会说:没关系。
我晚点再来。
先生,您什么时候方便?3. Q: What will you do if the guest says that she wants to use her hairdryer, but it’s 110volts? 如果客人说她想用吹风机,但吹风机是110伏的,你会怎么做?A: I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts.我会告诉客人中国的电压是220伏。
全国旅游院校技能大赛英语口试题库(中高职组).
英语口语参考题(高校组一、中式铺床题型一中译英1. 您希望我们什么时候为您打扫房间呢?(What time would you like us to clean your room?2. 枕套脏了,请换一下好吗?(The pillowcases are dirty. Could you change them for me?3. 如果您着急,我们有 2小时的加急洗衣服务。
(If you are in a hurry, we have a two-hour express laundry service.4. 我们可以在 4小时内送回您的洗衣,加收 50%的额外费用。
(We can deliver your laundry within 4 hours at a 50% extra charge. / We can deliver your laundry within 4 hours, but we charge 50% more.5. 我们提供不同种类的服务,如水洗、干洗、熨和缝补。
(We have different services such as washing, dry-cleaning, ironing and mending.6. 我想把我的笔记本电脑存放在酒店的保险柜里。
(I would like to store my laptop in one of your safe-deposit boxes.7. 能派人来修理一下窗户吗?(Could you get a repairman to fix the window?8. 2135房间的浴缸坏了,请派人来修理一下好吗?(The bath tub in Room 2135 is out of order/service, Could you please send someone to repair/fix it?9. 水龙头一晚上都在滴水。
全国旅游院校技能大赛英语口试题库(中高职组)
英语口语参考题(高校组一、中式铺床题型一中译英1. 您希望我们什么时候为您打扫房间呢?(What time would you like us to clean your room?2. 枕套脏了,请换一下好吗?(The pillowcases are dirty. Could you change them for me?3. 如果您着急,我们有 2小时的加急洗衣服务。
(If you are in a hurry, we have a two-hour express laundry service.4. 我们可以在 4小时内送回您的洗衣,加收 50%的额外费用。
(We can deliver your laundry within 4 hours at a 50% extra charge. / We can deliver your laundry within 4 hours, but we charge 50% more.5. 我们提供不同种类的服务,如水洗、干洗、熨和缝补。
(We have different services such as washing, dry-cleaning, ironing and mending.6. 我想把我的笔记本电脑存放在酒店的保险柜里。
(I would like to store my laptop in one of your safe-deposit boxes.7. 能派人来修理一下窗户吗?(Could you get a repairman to fix the window?8. 2135房间的浴缸坏了,请派人来修理一下好吗?(The bath tub in Room 2135 is out of order/service, Could you please send someone to repair/fix it?9. 水龙头一晚上都在滴水。
2013全国职业院校技能大赛中职组酒
全国职业院校技能大赛中职组酒店服务赛项中餐宴会摆台项目英语口试参考题库Part one句子:xx:1.共有几位客人?译:How many people are there in your party?2.我们已经为您预订一张6点半的餐台。
译:We have reserved a table for you at 6:30.3.请问您在我们餐厅有预订吗?译:Do you have a reservation with us?4.早餐的供应时间是7点到9点。
译:Breakfast will be served from 7:00 to 9:00.5.对不起,这张桌子已经有客人预订了。
译:Sorry, this table has been reserved.6.请问您有什么特殊要求?译:Do you have any special needs?7.角落的位子怎样?译:How about a seat in the corner?8.这张桌子可以吗?译:Will this table be all right for you?9包间已经准备好了,先生。
译:The private room is ready now, sir.10.您是要坐吸烟区还是非吸烟区?译:Would you like smoking area or non-smoking area?11.包间的最低消费是800元。
译:For a private room, there is a minimum charge of 800 Yuan.12.请您在休息室里稍等一下,一有桌子我们就会安排您入座。
译:Could you wait for a moment in the lounge, please?We’ll seat youas soon as we have a table.13.先生,您的桌子已经准备好了。
请随我来。
译:14.这是菜单,服务员随后就到。
22017全国职业院校技能大赛酒店服务赛项中餐宴会摆台项目英语口试题库
2017自治区暨全国职业院校技能大赛中职组酒店服务赛项中餐宴会摆台英语口试题库情景应答及答题要点:1. Q: Ask the guests if they have a reservation with your restaurant.A: Good evening. Do you have a reservation?2.A: Good evening. Under whose name was3.Q: The guests need a table for 4, and they would like to dine somewhere quiet.A: Very well. This way please. Here’s a window table for four overlooking the lake. It’s very nice and quiet here.4. Q: Can you explain the terms of breakfast both for adults and children in the hotel? A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.5. Q: The guests would love to try some Chinese food, and they ask for your advice onwhere to have a dinner party.A: The Rose Restaurant of our hotel serves very good Chinese food. It’s on the 2nd Floor.6. Q: Tell the guest how the restaurant will hold the table for the delayed guests.A: Usually, we hold the reserved table for forty minutes for our guests. So, please be sure to arrive before 6:40 this evening.7. Q: Greet the guests and check upon them to see if they are enjoying the food.A: Good evening, is everything to your satisfaction? Are you enjoying the food?8. Q: Inform the guest that the restaurant is fully booked this evening, and suggest that hebook a table the same time tomorrow evening.A: I’m sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening.9. Q: Ask the guests their preference for the egg dishes.A: How would you like the eggs done, Scrambled Eggs, Fried Eggs or Omelets? 10. Q: Ask the guests if they’d like to wait a while in the lounge until the t able isavailable.A: Would you like to have a seat and rest in the lounge for a moment?We’ll seat you as soon as the table is ready.11. Q: Ask the guests their preference for food, Chinese, Western, Japanese or Korean.A: Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.12. Q: What do you say while you’re presenting the menu to the guests?A: Here is the menu. The waiter will be with you in a moment to take your order. 13. Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?14. Q: What are the four major Chinese cuisines you’d introduce to the guests?A: In China, there are a variety of famous cuisines. The four major ones are Sichuan Cuisine, Guangdong Cuisine, Shandong Cuisine and Jiangsu-Zhejiang Cuisine. 15. Q: How do you ask the guest to check his bill?A: Here’s your bill. Please check it. The fruit combination is on the house.16. Q: How do you recommend the specialty of the restaurant?A: Would you like to try our specialty? It is our chef’s recommendation, very delicious in deed.17. Q: Visit the table to check if your service is satisfactory. Inform the guest the lastcourse will be dessert?A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.18. Q: You’ve noticed that the guests have enjoyed the food in your restaurant and theyseemed full and happy, yet with a whole dish of Roast Duck untouched. Will you do or say something to help?A: I will ask: Have you enjoyed your dinner? Would you like me to pack the Roast Duck for you for takeaway?19. Q: Ask the guest his preference for fruit juice.A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.20. Q: Ask the guest his choice of the main course.A: What would you like for your main course?21. Q: Ask the guest’s choice of wine.A: Would you like a bottle of red wine to go with your Sirloin Steak?22. Q: What do you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.23. Q: Ask the guest how he would like his steak prepared.A: How would you like your steak done? Rare, Medium or Well-done?24. Q: What is the duty of a Food and Beverage Manager?A: A Food and Beverage Manager is in charge and directs the work of the Department.25. Q: Tell the guest the restaurant offers preferential price to regular guests.A: We offer a preferential price of 20% discount to the regular guests.26. Q: Ask the guest the way he would like to decorate the banquet hall.A: How would you like us to set up the banquet hall? Do you need some specific decoration for the banquet?27. Q: Tell the guests how to appreciate the art of Chinese cooking.A: The charm of Chinese cooking lies in the delicacy of the dishes in terms of the color, the flavor and the taste.28. Q: When the guest tells you they need more time to think before ordering, how do yourespond?A: Very well, please take your time. I will be back with you in a moment.29. Q: Tell the guests the general sequence of a Chinese dinner.A: Chinese dinner usually starts with cold dishes and ends with a soup.30. Q: What do you say if the guest orders a dish which is not available in your restaurant?A: I’m afraid we do not serve this dish in our restaurant. May I recommend the specialty of today?31. Q: What do you recommend if the guest orders a fresh white water fish?A: May I suggest steaming the fish to retain its freshness?32. Q: How do you ask about the guest’s preference for buffet or a la carte service?A: How would you like your dinner served? A buffet or an a la carte service?33. Q: How do you ask about the guest’s preference for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.34. Q: How do you respond to a guest’s compliments to your service?A: Thank you for your compliments. It’s our greatest pleasure to be of service.35. Q: Explain the service charge to the guest’s bil l.A: As you may have noticed, a 10% service charge has been added to the total.36. Q: What do you say after a guest has brought a problem to your attention?A: Thank you for bringing this matter to our attention. It helps to improve our service.37. Q: Tell the guest where to pay his bill.A: You may pay the bill at the cashier’s desk. This way please.38. Q: Ask the guest what vegetable he’d like to have with his chicken.A: What vegetable would you like to go with your Roast Chicken?39. Q: What do you say in seeing off the guests?A: I’m glad you enjoyed. Thank you for coming! Good-bye.40. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.A: “Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghet ti.41. Q:If the guest wants to make a reservation with your restaurant, what information doyou need to know?A:I have to confirm such information regarding the name of the guest, his telephone number, the time for the reservation, the number of guests to be expected.42. Q: If a guest wants to try Sichuan cuisine, how do you help them order?A: If you like, you could try Chongqing-style hotpot. It is a wonderful combination of meat, potato, cabbage, lotus root, tofu, and mushroom in a spicy broth. It is one of the most popular items on our menu.43. Q:As a hostess, what’s the first thing you need to find out when the guest arrives?A:I have to find out whether the guest has a reservation or not.44. Q:What will a bartender tell the guests about Margarita?A:A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.45. Q:What would you say if the guest wants to know the business hours of yourrestaurant?A:We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.46. Q:How to ensure the guests’ needs are met when seating them?A: I will ask: ‘Do you have any preference as to where you sit?’47. Q:What information do you give when introducing your restaurant to the guest?A:I would tell the guest about the style, the specialties, the popular dishes, the business hours of the restaurant.48. Q:If some guests complain that there is a guest smoking in the non-smoking restaurant,what should you do?A:I will apologize to the upset guests and remind the other guest that smoking is not allowed in the restaurant. If he wants to smoke, he’d better go to the smoking area of the hotel.49. Q:What would you say when you want to recommend something to the guest?A:May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?50. Q:What do you need to do after the guest has finished ordering?A:I need to confirm everything by repeating all the dishes he has ordered and all relevant preferences he has mentioned before I leave.51. Q:After you have finished taking order for the guests, what would you say?A:Thank you. Please wait a minute. We’ll be back with your order soon.52. Q: What do you say to check upon the guests’ needs when all the dishes have beenserved?A:Do you enjoy the meal? Is there anything else I can do for you?53. Q: If the guest complains that the pancakes are stone cold and as hard as rock. Whatwould you say?A: I’m sorry. That should never have happened. Please allow us to have the chef prepare a new one for you immediately.54. Q:If the guest wants to try some dishes that are typical local specialty of Suzhou, but hehas no idea what to order, what would you recommend to him?A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.55. Q: What would you say to the guest when you are recommending your housespecialty?A: Would you like to try our house specialty? It’s very popular among our guests.56. Q: How do you respond to a guest’s complaint about the dish being too salty?A:I will apologize and say: “Let me organize another dish for you”.57. Q: If the guest tells you that his wife is a vegetarian, what would you say?A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishes are very popular among the guests.58. Q: If the guests tell you that they are full, but there is still one mor e dish which hasn’tbeen sent to the table, what would you do?A: I will check with the chef to see whether the dish is cooked or not. If it’s cooked, I will ask the guests if they would like to have it packed and take away with them; if it has not been cooked yet I will help them to cancel the dish.59. Q: What are the different areas offering a variety of meals and services all within ahotel?A: There’re a number of different areas offering meals and services within a hotel --- the restaurant, grill room, different bars, cafeteria and coffee shop, as well as room service, lounge service and banqueting.60. Q: If a guest wonders whether he could smoke at the bar, what will you probably say?A: I will say “I’m sorry. But smoking is not allowed anywhere inside the bar.”61. Q:What would you ask when the guest orders whisky?A: I will ask “Do you want it straight up or on the rocks?”62. Q: What is the duty of an Executive Chef?A: An Executive Chef decides on the items on the menus, and coordinates the preparation of the food and beverage.63. Q: What will you do when the guest tells you that there’s a miscalculation in the bill?A: I will check with the guest carefully. If there is a mistake, I will apologize and then bring the bill back to the cashier’s desk to correct it.64. Q: What do you need to do if the guest would like to charge his bill to his room?A: I need to identify the guest by asking him to show his room card, and then I will take down his name, room number, and finally help him to sign the bill.65. Q: What would you ask if the guest wants to settle his bill?A: How would you like to pay? In cash, by credit card, or room charge?66. Q: What will you say to the guests when they’ve enjoyed dinner and are leaving therestaurant?A: Thank you for coming. We look forward to seeing you again.67. Q: What do you introduce when a guest asks you about Peking Roast Duck?A:I’d tell him that Peking Roast Duck is one of the famous dishes of Beijing. The meat is prized for its thin, crisp skin. It is eaten with scallion, cucumber and sweet bean sauce with pancakes rolled around the fillings.68. Q: How do you make sure of the number of people in the dinner party?A:How many people are there in your party?69. Q: How do you ask the guests who is paying for the dinner?A: Do you want separated bills or just one single bill? / May I know who is paying, please?70. Q: How do you ask the guests to take their seats?A: Would you please take your seats?71. Q: What do you ask to see if the guest would like to have an aperitif before ordering?A: Would you like an aperitif before you order? / Do you care for a drink before you order?72. Q: If the guest complains that the soup is cold, what should you do?A: I will apologize to the guest and promise to return the soup to the chef immediately and get a fresh hot bowl of soup for the guest.73. Q: What question would you ask further when the guest orders coffee?A: Would you like your coffee black or white? / Would you like your coffee with cream or milk?74. Q: Give the guest an orientation of the buffet breakfast in the hotel.A: We serve a good selection of breakfast items at the buffet. Fresh fruit, cereals, pastries, cold meat, egg dishes and all the local dishes are conveniently laid out for our guests. Please help yourself.75. Q: What are the five main kinds of restaurant services?A: There are mainly 5 kinds of restaurant services. They are gueridon service, silver service, plate service, buffet service and takeaway service.76. Q: How are “a la carte” and “table d’hote” distinguished?A: Two forms of meals are distinguished: a la carte and table d’hote. An a la carte mealis ordered course by course from a menu where each item has a separate price, whereas a table d’hote meal has a fixed price for a complete meal or several courses.77. Q: What’s the standard of excellence for restaurant service in a deluxe hotel?A: The restaurant service in a deluxe hotel is expected to be fast, polite, very professional and of top quality.78. Q: Ask the guest about the time of his reservation for dinner.A: When would you like your table? / At what time are you coming in on Wednesday evening? / When should we expect you?79. Q: Tell the guests about the choices they have for main course.A: What would you like to have for main course? We have Sirloin Steak, Roast Lamb, Grilled Prawns and Scallops with Ginger Sauce.80. Q: Ask and see if the guests would like to have something for dessert.A: What would you like for dessert? / What shall I bring you for dessert?。
2016全国职业院校技能大赛中职组酒店服务赛项客房中式铺床项目英语口试参考题库【最新精选】
2016全国职业院校技能大赛中职组酒店服务赛项客房中式铺床项目英语口试参考题库【最新精选】全国职业院校技能大赛中职组酒店服务赛项客房中式铺床项目英语口试参考题库Part one 句子:中译英:1.如果您希望您的房间过一会儿清扫,请打电话给前台。
译:If you’d like to have your room cleaned later, please call the front desk.2.先生,请让我为您介绍一下房间设施。
译:Let me introduce the room to you, sir.3.在房间上网是免费的。
译:We offer free internet service in the room.4.除非有人要求,一般来说,我们总是先打扫走客房。
译:We always clean the check-out rooms first, unless there is a request.5.对不起,先生。
您再等20分钟可以吗?译:I’m sorry, sir. But could you wait another 20 minutes, please?6.对不起,请问有没有要洗的衣服?译:Excuse me, do you need laundry service?7.我们随时为您服务。
译:We are always at your service.8.如果您需要帮助,请拨9到客房中心。
译:If you need any help, you may call the Service Center by dialing 9.9.我们总是尽力按要求尽早打扫房间。
译:We always try to have rooms made up early on request.10.客房电视可以接收中央台和地方电视台节目。
译:The TV set in the room can receive the China Central Television and local TV programs.11.酒店客房均设有个人密码保险箱,用于存放您的贵重物品。
1-2020中职酒店服务赛项英语问答题库100道
2020全国职业院校技能大赛改革试点中职酒店服务赛项英语问答赛卷二、前厅接待服务、客房中式铺床部分情景应答及答题要点:1. Q: When the guest wants to book a standard room in your hotel, but you don’t know whether you have a room or not, what should you say as a reservation assistant?A: Sir, please wait a minute, I’ll check if we have a room available for you.2.Q: You come to make up room for a guest, but he tells you that he prefers it laterbecause he is busy doing some paper work, what will you say?A:I will say: That’s all right. I will come back later. What time would it be convenient for you, sir?3.Q: What will you do if the guest says that she wants to use her hairdryer, but it’s 110volts?A: I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts.4.Q: What should you say when you give the registration form to the guest as areceptionist?A: Sir, here is your registration form, please check your information,if everything is right, please sign your name here.5.Q: If the guest comes to you and says he can’t open the door with the key to his room,what will you do?A: I will go and have a check with him, and help to have his key changed if necessary.6.Q: Try to introduce the different types and styles of rooms in the hotel to Mr. Bellowswho is making a reservation over the phone.A: What kind of room would you like, Mr. Bellows? We have single rooms, double rooms, suites and deluxe suites in Japanese, British,Roman, French and presidential styles.7.Q: A guest tells you that he is attending an important conference, and wants to havehis suit dry-cleaned as soon as possible. What will you do to help?A: I will suggest that he take the express laundry service. There will be an extra charge of 50% for the express, but the laundry will be sent back to him in four hours.8.Q: What’s the information you give when you’re introducing a guestroom to theguest?A: I will introduce the equipment, the services provided, special facilities and the view the guest may get from the room.9.Q: When the guest wants to do the early departure,what should you ask as areceptionist?A: Sir, today is not your departure date. Would you want to leave earlier?10.Q: If the guest says he would like to sleep late the next morning, what will yousuggest?A: Please press the “Do Not Disturb” (DND) button before you go to bed, and you won’t be disturbed the next morning.11.Q: A guest wonders if the outdoor swimming pool of the hotel is a right place to cooloff and relax.A: Our outdoor roof-top swimming pool features a 150-metre long pool. It presents an excellent oasis for the guests to cool off and relax after a busy day.12.Q: If the guest asks you to look after the baby for her, what will you say?A: I’m sorry, madam. I’m afraid I can’t do that. It’s against our hotel’s regulation. But we have a very good baby-sitting service. The sitters are well-educated and reliable.13.Q: What will the attendant say to help if a guest asks to have a stain on his clothesremoved?A: Sure. We will try our best to remove the stain but we cannot guarantee the result. 14.Q: What will you say if the guest complains the beef steak sent by Room Service israre, while he asked for well-done?A: I’m terribly sorry. I will inform the Food and Beverage Department; they’ll see to the matter and have another steak prepared to your appetite.15.Q: What will you say if there is no room available for the guest who is calling tomake a reservation?A: I’m sorry, but we are fully booked. Shall I put you on the waiting list? We will contact you if there is a cancellation.16.Q: How do you respond to an unexpected request from the guest?A: I’m not sure, but we’ll see what we can do for you. / I can’t guarantee, but let’s see what we can do.17.Q: How do you ask the guest how he likes his steak cooked?A: How would you like your steak cooked? Rare,Medium Rare,Medium,Medium Well,or Well Done?18.Q: Tell the guest how to ask for Room Service by telephone.A: You can dial 515 to ask for Room Service. Room Service is available round the clock.19.Q: Explain to the guest the hotel preference policy in making up rooms.A: We always make up the check-out rooms first, unless there is a request.20.Q: Explain to the guest the use of the Hotel Service Directory.A:By referring to the Hotel Service Directory on the writing desk, you’ll find detailed information about all the services we provide in the hotel.21.Q:What is not included in the room charge?A:Well,you will find a mini-bar in your e of it will be charged to your account.Also,the hotel provides room service,at an additional charge of course.22.Q: Tell the guests about the voltage difference between the USA and China; remindhim that the sockets in the bathroom are for 110 volts and 220 volts respectively.A: The voltage here is much higher than that in the USA. There’re two sockets in the bathroom, one is for 110 volts and the other 220 volts.23.Q: The guest would prefer the turndown service for him after 9:00 pm when you’ll beoff duty. How do you respond?A: Don’t worry, sir. I will make sure to let the night staff know, and he’ll do the turndown service for you after 9:00 pm.24.Q: Explain to the guest how to use the door knob menu to order and have hisbreakfast in the room.A:You may use the door knob menu to order Room Service. Just tick the items you’d like for breakfast, write down the time, and hang the door knob menu outside the door before you go to bed tonight25.Q: The guest orders Room Service, and now you are delivering his breakfast to theroom. What do you say after knocking on the door?A: This is Room Service. I’ve brought you your breakfast.26.Q: Phone the guest and tell him that you’ve found the cell phone he lost the other day.A: This is Lost and Found. We have found your cell phone.27.Q: Apologize to the guest for the delay of his baggage delivery.A: I’m sorry for the delay. But the bellman is delivering your baggage up to your room now.28.Q: A visitor comes to meet Mr. Smith in Room 2501, but he is not in the room now,what do you say to the visitor? .A: I’m afraid Mr. Smith is not in the room now. Would you like to leave a message? 29.Q: How do you respond if a guest complains that one of the pillows in his roomsmells funny?A: I’m sorry, sir. I will have a new pillow sent to your room right away.30.Q: How do you check with the guest when sending up his luggage? .A: Here we are, Room 1208. You’ve got three pieces of luggage in all. Is that right, sir?31.Q: How do you ask the guest to make sure if there is something identical attached tohis luggage?A: Is there a tag or anything identical attached to your luggage, sir?32.Q: The guest wants to know if he can make a direct dial international call from hisroom.A: Yes, sir. You can make a direct-dial international call from your room. Please dial 9 first, and then the country code, the area code and finally the telephone number.33.Q: Tell the guest where to leave his laundry. .A: Just leave your laundry in the laundry bag behind the bathroom door. The attendant will come and collect the laundry.34.Q: Tell the guests to contact you when they have requests. .A: If you have any requests, please feel free to let us know, we are always at your service.35.Q: You’re sending back the laundry to Mr. Dave. Tell him a button on his shirt ismissing, and you’ve sewed on a new one for him. .A:Mr. Dave, here’s your laundry. By the way, one button was missing from your shirt, and we’ve sewed on a new one.36.Q: One guest looks worried, show your concern and offer your help. .A: Good afternoon, you look worried. What has happened? How can I help you? / Can I be of assistance?37.Q: Apologize for the inconvenience caused to the guest, and assure him it will nothappen again. .A: I’m sorry for the inconvenience, sir. I assure you this won’t happen again.38.Q: The guest tells you that he’s just had a shower, and the bathroom is quite a mess.A: Don’t worry sir. I will tidy up your bathroom right away.39.Q: How do you greet the checking-in guests at the Front Desk?A: Good morning. Welcome to the Hotel. Do you have a reservation?40.Q: What are the items of information a receptionist should ask the guests to enterwhen filling out the registration form?A: The receptionist should make sure that such information items as the guest’s full name, address, nationality, forwarding address, visiting purpose and signature are all entered correctly and legibly.41.Q: How do you ask for guests’ personal information politely?A: Excuse me. May I have your name, address and your telephone number?42.Q: Inform the guest that you are able to accept his booking.A: We are glad to tell you that we are able to accept your booking.43.Q:If the guest is calling for another bath towel, what will you say?A:I will say“Certainly, sir. I will bring you a new one right away. Would you please tell me your room number?”44.Q: You’ve helped the guest check in at the Front Desk. And now tell him to follow thebell boy to his room.A: If you are ready, the bell boy will show you up to your room.45.Q: How do you inform the guest of the arrival of his visitor?A: A certain Mr. Zhang wants to see you, sir. He is now waiting in the lobby.46.Q: How do you ask the speaker to slow down?A: Excuse me, but would you please slow down a little? / Excuse me, madam, but would you mind slowing down a bit?47.Q: Give two examples of making courteous parting remarks.A: Thank you for calling us, sir. / Thank you for choosing us for your service, sir. / Thank you for staying with us, sir. / Thank you for using Room Service, sir.48.Q: How do you talk about distance when showing guests the way?A: It takes about 20 minutes to get there by taxi/bus/on foot. /It is 20 minutes’ taxi ride/ bus ride/ walk from here.49.Q: How do you check if the visitor of a guest, named Williams, has an appointment?A: Did Mr. Williams know that you were coming? / Is Mr. Williams expecting you? / Do you have an appointment with Mr. Williams?50.Q: How do you offer to take a message for a guest?A: Would you like to leave a word/message? / Anything you’d like me to tell/pass along to the guest?。
2017全国职业院校技能大赛中职组酒店服务赛项英语口试题库(F)
2017全国职业院校技能大赛中职组酒店服务赛项英语口试题库一、中餐宴会摆台与服务部分情景应答及答题要点:1. Q: Ask the guests if they have a reservation with your restaurant.A: Good evening. Do you have a reservation?2. Q: How do you check upon the guest’s name of the reservation?A: Good evening. Under whose name was your reservation made?3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.A: Very well. This way please. Here’s a window table for four overlooking the lake. It’s very nice and quiet here.4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.5. Q: The guests would love to try some Chinese food, and they ask for your advice onwhere to have a dinner party.A: The Rose Restaurant of our hotel serves very good Chinese food. It’s on the 2nd Floor.6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest thathe book a table the same time tomorrow evening.A: I’m sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening.7. Q: Ask the guests their preference for the egg dishes.A: How would you like the eggs done, Scrambled Eggs, Fried Eggs or Omelets?8. Q: Ask the guests their preference for food, Chinese, Western, Japanese or Korean.A:Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.9. Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?10. Q: How do you ask the guest to check his bill?A: Here’s your bill. Please check it. The fruit combination is on the house.11. Q: Visit the table to check if your service is satisfactory. Inform the guest the lastcourse will be dessert?A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.12. Q: Ask the guest his preference for fruit juice.A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.13. Q: Ask the guest’s choice of wine.A: Would you like a bottle of red wine to go with your Sirloin Steak?14. Q: What do you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.15. Q: Ask the guest how he would like his steak prepared.A: How would you like your steak done? Rare, Medium or Well-done?16. Q: What is the duty of a Food and Beverage Manager?A: A Food and Beverage Manager is in charge and directs the work ofthe Department.17. Q: Tell the guests the general sequence of a Chinese dinner.A: Chinese dinner usually starts with cold dishes and ends with a soup.18. Q: What do you recommend if the guest orders a fresh white water fish?A: May I suggest steaming the fish to retain its freshness?19. Q: How do you ask about the guest’s preference for buffet or a la carte service?A: How would you like your dinner served? A buffet or an a la carte service?20. Q: How do you ask about the guest’s preference for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.21. Q: How do you respond to a guest’s compliments to your service?A: Thank you for your compliments. It’s our greatest pleasure to be of service.22. Q: Tell the guest where to pay his bill.A: You may pay the bill at the cashier’s desk. This way please.23. Q: Ask the guest what vegetable he’d like to have with his chicken.A: What vegetable would you like to go with your Roast Chicken?24. Q: What do you say in seeing off the guests?A: I’m glad you enjoyed. Thank you for coming! Good-bye.25. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.A: “Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghetti.26. Q: As a hostess, what’s the first thing you need to find out when the guest arrives?A: I have to find out whether the guest has a reservation or not.27. Q: What will a bartender tell the guests about Margarita?A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.28. Q: What would you say if the guest wants to know the business hours of yourrestaurant?A: We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.29. Q: What information do you give when introducing your restaurant to the guest?A: I would tell the guest about the style, the specialties, the popular dishes, the business hours of the restaurant.30. Q: What would you say when you want to recommend something to the guest?A:May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?31. Q: After you have finished taking order for the guests, what would you say?A: Thank you. Please wait a minute. We’ll be back with your order soon.32. Q: If the guest wants to try some dishes that are typical local specialty of Suzhou, buthe has no idea what to order, what would you recommend to him?A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.33.Q: What would you say to the guest when you are recommending your housespecialty?A: Would you like to try our house specialty? It’s very popular among our guests. 34. Q: How do you respond to a guest’s complaint about the dish being too salty?A: I will apologize and say: “Let me organize another dish for you”.35. Q: If the guest tells you that his wife is a vegetarian, what would you say?A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishesare very popular among the guests.36. Q: If a guest wonders whether he could smoke at the bar, what will you probably say?A: I will say “I’m sorry. But smoking is not allowed anywhere inside the bar.”37. Q: What would you ask when the guest orders whisky?A: I will ask “Do you want it straight up or on the rocks?”38. Q: What is the duty of an Executive Chef?A: An Executive Chef decides on the items on the menus, and coordinates the preparation of the food and beverage.39. Q: What will you do when the guest tells you that there’s a miscalculation in the bill?A: I will check with the guest carefully. If there is a mistake, I will apologize and then bring the bill back to the cashier’s desk to correct it.40. Q: What would you ask if the guest wants to settle his bill?A: How would you like to pay? In cash, by credit card, or room charge?41. Q: How do you make sure of the number of people in the dinner party?A:How many people are there in your party?42. Q: How do you ask the guests who is paying for the dinner?A: Do you want separated bills or just one single bill? / May I know who is paying, please?43. Q: How do you ask the guests to take their seats?A: Would you please take your seats?44. Q: What do you ask to see if the guest would like to have an aperitif before ordering?A: Would you like an aperitif before you order? / Do you care for a drink before you order?45. Q: If the guest complains that the soup is cold, what should you do?A: I will apologize to the guest and promise to return the soup to the chef immediately and get a fresh hot bowl of soup for the guest.46. Q: What question would you ask further when the guest orders coffee?A: Would you like your coffee black or white? / Would you like your coffee with cream or milk?47. Q: What are the five main kinds of restaurant services?A: There are mainly 5 kinds of restaurant services. They are gueridon service, silver service, plate service, buffet service and takeaway service.48. Q: What’s the standard of excellence for restaurant service in a deluxe hotel?A: The restaurant service in a deluxe hotel is expected to be fast, polite, very professional and of top quality.49. Q: Tell the guests about the choices they have for main course.A: What would you like to have for main course? We have Sirloin Steak, Roast Lamb, Grilled Prawns and Scallops with Ginger Sauce.50. Q: Ask and see if the guests would like to have something for dessert.A: What would you like for dessert? / What shall I bring you for dessert?二、客房中式铺床部分情景应答及答题要点:1. Q: How do you respond if a guest wants to buy something nice to take back to his little girl?A: I will recommend the hotel gift shop to the guest. And if time permits, I will recommend the local market to him as well.2.Q: You come to make up room for a guest, but he tells you that he prefers it laterbecause he is busy doing some paper work, what will you say?A:I will say: That’s all right. I will come back later. What time would it be convenient for you, sir?3.Q: What will you do if the guest says that she wants to use her hairdryer, but it’s 110volts?A: I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts.4.Q: What will you say if the guest tells you the temperature in the room is notagreeable?A: Don’t worry. I will adjust the air-conditioning for you.5.Q: If the guest comes to you and says he can’t open the door with the key to his room,what will you do?A: I will go and have a check with him, and help to have his key changed if necessary.6.Q: Try to introduce the different types and styles of rooms in the hotel to Mr. Bellowswho is making a reservation over the phone.A: What kind of room would you like, Mr. Bellows? We have single rooms, double rooms, suites and deluxe suites in Japanese, British,Roman, French and presidential styles.7.Q: A guest tells you that he is attending an important conference, and wants to havehis suit dry-cleaned as soon as possible. What will you do to help?A: I will suggest that he take the express laundry service. There will be an extra charge of 50% for the express, but the laundry will be sent back to him in four hours.8.Q: What’s the information you give when you’re introducing a guestroom to theguest?A: I will introduce the equipment, the services provided, special facilities and the view the guest may get from the room.9.Q: You show the guest to his room, and he asks where he can get the slippers. Whatwill you say?A: “Let me get the slippers for you, they are here in the wardrobe.”10.Q: If the guest says he would like to sleep late the next morning, what will yousuggest?A: Please press the “Do Not Disturb” (DND) button before you go to bed, and you won’t be disturbed the next morning.11.Q: A guest wonders if the outdoor swimming pool of the hotel is a right place to cooloff and relax.A: Our outdoor roof-top swimming pool features a 150-metre long pool. It presents an excellent oasis for the guests to cool off and relax after a busy day.12.Q: If the guest asks you to look after the baby for her, what will you say?A: I’m sorry, madam. I can’t do that. It’s against our hotel’s regulation. But we have a very good baby-sitting service. The sitters are well-educated and reliable.13.Q: What will the attendant say to help if a guest asks to have a stain on his clothesremoved?A: Sure. We will try our best to remove the stain but we cannot guarantee the result. 14.Q: What will you say if the guest complains the beef steak sent by Room Service israre, while he asked for well-done?A: I’m terribly sorry. I will inform the Food and Beverage Department; they’ll see to the matter and have another steak prepared to your appetite.15.Q: What will you say if there is no room available for the guest who is calling tomake a reservation?A: I’m sorry, but we are fully booked. Shall I put you on the waiting list? We will contact you if there is a cancellation.16.Q: How do you respond to an unexpected request from the guest?A: I’m not sure, but we’ll see what we can do for you. / I can’t guarantee, but let’s see what we can do.17.Q: Tell the guest how to use the “Make up Room” sign.A: If you want the housemaid to make up your room earlier, just hang the “Make up Room” sign outside on the door.18.Q: Tell the guest how to ask for Room Service by telephone.A: You can dial 515 to ask for Room Service. Room Service is available round the clock.19.Q: Explain to the guest the hotel preference policy in making up rooms.A: We always make up the check-out rooms first, unless there is a request.20.Q: Explain to the guest the use of the Hotel Service Directory.A:By referring to the Hotel Service Directory on the writing desk, you’ll find detailed information about all the services we provide in the hotel.21.Q: Inform the guests about the free shoe shining service of the hotel.A: The hotel provides free shoe shining service for the guests. Just put them into the shoe basket if you want to have them polished.22.Q: Tell the guests about the voltage difference between the USA and China; remindhim that the sockets in the bathroom are for 110 volts and 220 volts respectively.A: The voltage here is much higher than that in the USA. There’re two sockets in the bathroom, one is for 110 volts and the other 220 volts.23.Q: The guest would prefer the turndown service for him after 9:00 pm when you’ll beoff duty. How do you respond?A: Don’t worry, sir. I will make sure to let the night staff know, and he’ll do the turndown service for you after 9:00 pm.24.Q: Explain to the guest how to use the door knob menu to order and have hisbreakfast in the room.A:You may use the door knob menu to order Room Service. Just tick the items you’d like for breakfast, write down the time, and hang the door knob menu outside the door before you go to bed tonight25.Q: The guest orders Room Service, and now you are delivering his breakfast to theroom. What do you say after knocking on the door?A: This is Room Service. I’ve brought you your breakfast.26.Q: Phone the guest and tell him that you’ve found the cell phone he lost the other day.A: This is Lost and Found. We have found your cell phone.27.Q: Apologize to the guest for the delay of his baggage delivery.A: I’m sorry for the delay. But the bellman is delivering your baggage up to your room now.28.Q: A visitor comes to meet Mr. Smith in Room 2501, but he is not in the room now,what do you say to the visitor? .A: I’m afraid Mr. Smith is not in the room now. Would you like to leave a message? 29.Q: How do you respond if a guest complains that one of the pillows in his roomsmells funny?A: I’m sorry, sir. I will have a new pillow sent to your room right away.30.Q: How do you check with the guest when sending up his luggage? .A: Here we are, Room 1208. You’ve got three pieces of luggage in all. Is that right, sir?31.Q: How do you ask the guest to make sure if there is something identical attached tohis luggage?A: Is there a tag or anything identical attached to your luggage, sir?32.Q: The guest wants to know if he can make a direct dial international call from hisroom.A: Yes, sir. You can make a direct-dial international call from your room. Please dial 9 first, and then the country code, the area code and finally the telephone number.33.Q: Tell the guest where to leave his laundry. .A: Just leave your laundry in the laundry bag behind the bathroom door. The attendant will come and collect the laundry.34.Q: Tell the guests to contact you when they have requests. .A: If you have any requests, please feel free to let us know, we are always at your service.35.Q: You’re sending back the laundry to Mr. Dave. Tell him a button on his shirt ismissing, and you’ve sewed on a new one for him. .A:Mr. Dave, here’s your laundry. By the way, one button was missing from your shirt, and we’ve sewed on a new one.36.Q: One guest looks worried, show your concern and offer your help. .A: Good afternoon, you look worried. What has happened? How can I help you? / Can I be of assistance?37.Q: Apologize for the inconvenience caused to the guest, and assure him it will nothappen again. .A: I’m sorry for the inconvenience, sir. I assure you this won’t happen again.38.Q: The guest tells you that he’s just had a shower, and the bathroom is quite a mess.A: Don’t worry sir. I will tidy up your bathroom right away.39.Q: How do you greet the checking-in guests at the Front Desk?A: Good morning. Welcome to the Hotel. Do you have a reservation?40.Q: What are the items of information a receptionist should ask the guests to enterwhen filling out the registration form?A: The receptionist should make sure that such information items as the guest’s full name, address, nationality, forwarding address, visiting purpose and signature are all entered correctly and legibly.41.Q: How do you ask for guests’ personal information politely?A: Excuse me. May I have your name, address and your telephone number?42.Q: Inform the guest that you are able to accept his booking.A: We are glad to tell you that we are able to accept your booking.43.Q: How to ask about the Room Rate for a double room?A: What is the price for a double room? / How much is a double room per night? 44.Q: You’ve helped the guest check in at the Front Desk. And now tell him to follow thebell boy to his room.A: If you are ready, the bell boy will show you up to your room.45.Q: How do you inform the guest of the arrival of his visitor?A: A certain Mr. Zhang wants to see you, sir. He is now waiting in the lobby.46.Q: How do you ask the speaker to slow down?A: Excuse me, but would you please slow down a little? / Excuse me, madam, but would you mind slowing down a bit?47.Q: Give two examples of making courteous parting remarks.A: Thank you for calling us, sir. / Thank you for choosing us for your service, sir. / Thank you for staying with us, sir. / Thank you for using Room Service, sir.48.Q: How do you talk about distance when showing guests the way?A: It takes about 20 minutes to get there by taxi/bus/on foot. /It is 20 minutes’ taxi ride/ bus ride/ walk from here.49.Q: How do you check if the visitor of a guest, named Williams, has an appointment?A: Did Mr. Williams know that you were coming? / Is Mr. Williams expecting you? / Do you have an appointment with Mr. Williams?50.Q: How do you offer to take a message for a guest?A: Would you like to leave a word/message? / Anything you’d like me to tell/pass along to the guest?。
2019全国职业院校技能大赛中职组酒店服务赛项英语口试题库
2019全国职业院校技能大赛中职组酒店服务赛项英语口试题库一、中餐宴会摆台与服务部分情景应答及答题要点:1. Q: Ask the guests if they have a reservation with your restaurant.A: Good evening. Do you have a reservation?2. Q: How do you check upon the guest’s name of the reservation?A: Good evening. Under whose name was your reservation made?3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.A: Very well. This way please. Here’s a window table for four overlooking the lake. It’s ver y nice and quiet here.4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.5. Q: If you want to confirm the reservation of the dinner, what will you say?A: I will say “Good evening, sir. I’d like to confirm your reservation. May I have your name, please?”6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest him tobook a table for tomorrow evening.A: I’m sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening.7. Q: What would you do when the guest complains that the restaurant is too noisy?A: I will apologize and say “let me see if we can find a table on the other side of the restaurant, it is a bit quiet there.”8. Q: Ask the guests’ preference for food, Chinese, Western, Japanese or Korean.A: Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.9. Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?10. Q: How do you ask the guest to check his bill?A: Here’s your bil l. Please check it. The fruit combination is on the house.11. Q: Visit the table to check if your service is satisfactory. Inform the guest the lastcourse will be dessert.A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.12. Q: Ask the guest his preference for juice.A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.13. Q: Ask the guest’s choice of wine.A: Would you like a bottle of red wine to go with your Sirloin Steak?14. Q: What will you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.15. Q: Ask the guest how he would like his steak prepared.A: How would you like your steak done? Rare, Medium or Well-done?16. Q: What is the duty of a Food and Beverage Manager?A: A Food and Beverage Manager is in charge and directs the work ofthe Department.17. Q: Tell the guests the general sequence of a Chinese dinner.A: Chinese dinner usually starts with cold dishes and ends with a soup.18. Q: What do you recommend if the guest orders a fresh white water fish?A: May I suggest steaming the fish to retain its freshness?19. Q: How do you ask about the guest’s preference for buffet or a la carte service?A: How would you like your dinner served? A buffet or an a la carte service?20. Q: How do you ask about the guest’s preference for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.21. Q: How do you respond to a guest’s compliments to your service?A: Thank you for your compliments. It’s our greatest pleasure to be of service.22. Q: How do you ask the guest where he or she would like to sit?A: Which table do you prefer, by the window or near the door?23. Q: Ask the guest what vegetable he’d like to have with his chicken.A: What vegetable would you like to go with your Roast Chicken?24. Q: What do you say in seeing off the guests?A: I’m glad you enjoyed. Thank you for coming! See you next time.25. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.A: “Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghetti.26. Q: As a hostess, what’s the first thing you need to find out when the guest arrives?A: I have to find out whether the guest has a reservation or not.27. Q: What will a bartender tell the guests about Margarita?A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.28. Q: What would you say if the guest wants to know the business hours of yourrestaurant?A: We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.29. Q: What information do you give when introducing your restaurant to the guest?A: I would tell the guest about the style, the specialties, the popular dishes, the business hours of the restaurant.30. Q: What would you say when you are recommending something to the guest?A:May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?31. Q: After you have finished taking order for the guests, what would you say?A: Thank you. Please wait a minute. We’ll be back with your order soon.32. Q: If the guest wants to try some dishes that are typical local specialty of Suzhou, buthe has no idea what to order, what would you recommend to him?A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.33.Q: What would you say to the guest when you are recommending your housespecialty?A: Would you like to try our house specialty? It’s very popular among our guests. 34. Q: How do you respond to a guest’s complaint about the dish being too salty?A: I will apologize and say: “Let me organize another dish for you”.35. Q: If the guest tells you that his wife is a vegetarian, what would you say?A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishesare very popular among the guests.36. Q: If a guest wonders whether he could smoke at the bar, what will you probably say?A: I will say “Sorry,sir.Our bar is non-smoking.But we have smoking area outside the bar over there”。
2016全国职业院校技能大赛中职组酒店服务赛项客房中式铺床项目英语口试参考题库【最新精选】
全国职业院校技能大赛中职组酒店服务赛项客房中式铺床项目英语口试参考题库Part one 句子:中译英:1.如果您希望您的房间过一会儿清扫,请打电话给前台。
译:If you’d like to have your room cleaned later, please call the front desk.2.先生,请让我为您介绍一下房间设施。
译:Let me introduce the room to you, sir.3.在房间上网是免费的。
译:We offer free internet service in the room.4.除非有人要求,一般来说,我们总是先打扫走客房。
译:We always clean the check-out rooms first, unless there is a request.5.对不起,先生。
您再等20分钟可以吗?译:I’m sorry, sir. But could you wait another 20 minutes, please?6.对不起,请问有没有要洗的衣服?译:Excuse me, do you need laundry service?7.我们随时为您服务。
译:We are always at your service.8.如果您需要帮助,请拨9到客房中心。
译:If you need any help, you may call the Service Center by dialing 9.9.我们总是尽力按要求尽早打扫房间。
译:We always try to have rooms made up early on request.10.客房电视可以接收中央台和地方电视台节目。
译:The TV set in the room can receive the China Central Television and local TV programs.11.酒店客房均设有个人密码保险箱,用于存放您的贵重物品。
2019年全国职业院校技能大赛中职组 “酒店服务”项目真题技能试题比赛任务书赛卷英语口试赛卷
2019全国职业院校技能大赛中职组酒店服务赛项英语口试赛卷一、中餐宴会摆台与服务部分情景应答及答题要点:1. Q: Ask the guests if they have a reservation with your restaurant.A: Good evening. Do you have a reservation?2. Q: How do you check upon the guest’s name of the reservation?A: Good evening. Under whose name was your reservation made?3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.A: Very well. This way please. Here’s a window table for four overlooking the lake. It’s very nice and quiet here.4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.5. Q: If you want to confirm the reservation of the dinner, what will you say?A: I will say “Good evening, sir. I’d like to confirm your reservation. May I have your name, please?”6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest him tobook a table for tomorrow evening.A: I’m sorry. We are f ully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening.7. Q: What would you do when the guest complains that the restaurant is too noisy?A: I will apologize and say “let me see if we can find a table on the other side of the restaurant, it is a bit quiet there.”8. Q: Ask the guests’ preference for food, Chinese, Western, Japanese or Korean.A: Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.9. Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?10. Q: How do you ask the guest to check his bill?A: Here’s your bill. Please check it. The fruit combination is on the house.11. Q: Visit the table to check if your service is satisfactory. Inform the guest the lastcourse will be dessert.A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.12. Q: Ask the guest his preference for juice.A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.13. Q: Ask the guest’s choice of wine.A: Would you like a bottle of red wine to go with your Sirloin Steak?14. Q: What will you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.15. Q: Ask the guest how he would like his steak prepared.A: How would you like your steak done? Rare, Medium or Well-done?16. Q: What is the duty of a Food and Beverage Manager?A: A Food and Beverage Manager is in charge and directs the work ofthe Department.17. Q: Tell the guests the general sequence of a Chinese dinner.A: Chinese dinner usually starts with cold dishes and ends with a soup.18. Q: What do you recommend if the guest orders a fresh white water fish?A: May I suggest steaming the fish to retain its freshness?19. Q: How do you ask about the guest’s preference for buffet or a la carte service?A: How would you like your dinner served? A buffet or an a la carte service?20. Q: How do you ask about the guest’s preference for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.21. Q: How do you respond to a guest’s compliments to your service?A: Thank you for your compliments. It’s our greatest pleasure to be of service.22. Q: How do you ask the guest where he or she would like to sit?A: Which table do you prefer, by the window or near the door?23. Q: Ask the guest what vegetable he’d like to have with his chicken.A: What vegetable would you like to go with your Roast Chicken?24. Q: What do you say in seeing off the guests?A: I’m glad you enjoyed. Thank you for coming! See you next time.25. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.A: “Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghetti.26. Q: As a hoste ss, what’s the first thing you need to find out when the guest arrives?A: I have to find out whether the guest has a reservation or not.27. Q: What will a bartender tell the guests about Margarita?A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.28. Q: What would you say if the guest wants to know the business hours of yourrestaurant?A: We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.29. Q: What information do you give when introducing your restaurant to the guest?A: I would tell the guest about the style, the specialties, the popular dishes, the business hours of the restaurant.30. Q: What would you say when you are recommending something to the guest?A:May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?31. Q: After you have finished taking order for the guests, what would you say?A: Thank you. Please w ait a minute. We’ll be back with your order soon.32. Q: If the guest wants to try some dishes that are typical local specialty of Suzhou, buthe has no idea what to order, what would you recommend to him?A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.33.Q: What would you say to the guest when you are recommending your housespecialty?A: Would you like to try our house specialty? It’s very popular among our guests. 34. Q: How do you respond to a guest’s complaint about the dish being too salty?A: I will apologize and say: “Let me organize another dish for you”.35. Q: If the guest tells you that his wife is a vegetarian, what would you say?A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishesare very popular among the guests.36. Q: If a guest wonders whether he could smoke at the bar, what will you probably say?A: I will say “Sorry,sir.Our bar is non-smoking.But we have smoking area outside the bar over there”。
饭店服务技能大赛中职组英语口语参考题
第三届全国旅游院校服务技能(饭店服务)大赛英语口语参考题(中职组)一、中式铺床题型一中译英1.这是239房间,我想加一个枕头。
(This is Room 239; I’d like to have onemore pillow.)2.您可以在房间直拨国际长途。
(You can make IDD call in your room.)3.我们提供快洗服务,加收50%的额外费用。
(We have express service at a50% extra charge.)4.对不起,请问有没有要洗的衣服?(Excuse me. Do you have any laundry?)5.好像电话有问题。
(It seems that something is wrong with the telephone.)6.2135房间的浴缸坏了,请派人来修理一下好吗?(The bath tub in Room2135 is out of order/service, can you please send someone to repair/fix it?)7.我想要一个转换插头。
(I’d like to have an adaptor/ I need an adaptor..)8.这是8976房间,请送一个电熨斗。
(This is Room 8976, can you send me aniron, please.)9.我想要一个客房送餐服务。
(I’d like to have a room service.)10.客房里有小冰箱。
(There is a mini bar in your room.)11.我的房间现在还没打扫过,已经12点了。
(My room hasn’t been made upyet. It’s already 12:00.)12.请接受我代表酒店向您道歉。
(Please accept my apology on behalf of thehotel.)13.我房间的电视图象不清楚。
全国职业院校技能大赛中职组酒店服务赛项
全国职业院校技能大赛中职组酒店服务赛项客房中式铺床项目英语口试参考题库Part one 句子:中译英:欢迎光临我们酒店。
译:Welcome to our hotel.先生,请让我为您介绍一下房间设施。
译:Let me introduce the room to you, sir.在房间上网是免费的。
译:We offer free internet service in the room.先生,这是您的房间钥匙。
译:Here is your room card, sir.祝您在我们饭店过得愉快。
译:I hope you will enjoy your stay in our hotel.对不起,请问有没有要洗的衣服?译:Excuse me, do you have any laundry?我们随时为您服务。
译:We are always at your service.请问1628号房间在哪?译:Excuse me, where is Room 1628, please?请问您的衣服要怎么洗?译:How would you like your laundry cleaned?请问您房号是多少?译:May I have your room number, please?我带您去您的房间。
译:I will show you to your room.房间里有小冰箱。
译:There is a mini-bar in the room.我现在可以打扫您的房间吗?译:May I make up/clean your room now?酒店为客人提供免费的擦鞋服务。
译:The hotel provides free shoe shining service for the guests.抱歉,单人间已经全部订满了。
译:I’m sorry, our single rooms are fully booked.离开房间时请记得带钥匙。
最新-职业院校技能大赛资料--2018年全国职业院校技能大赛高职组中餐主题宴会设计赛项英语口语测试题
2018年全国职业院校技能大赛高职组中餐主题宴会设计赛项(英语口语测试题库及参考答案)题型一中译英1.我想确认一下,您公司在我们餐厅预订了两个宴会。
I’d like to confirm that your company has made two banquet bookings in our restaurant.2.请问有多少人来参加宴会吗?May I know how many people will be at the banquet?3.您要预定几桌饭菜?How many tables would you like?4.您想尝尝我们的招牌菜吗?Would you like to try our house specialty?5.请问以谁的名字预订?In whose name was the reservation made?6.我们晚餐营业时间是下午5点到晚上10点。
We serve dinner from 5 p.m. until 10 p.m.7.对不起,我们餐厅14日晚餐的餐位已经订满了。
I am sorry, sir. Our restaurant is fully booked on the 14th.8.餐食通常从左侧服务,酒水通常从右侧服务。
Plated food is usually served from the left. Beverages are usually served from the right.9.订餐有人均100元、150元和180元三种标准,您想要订哪一种?For set menus, the expenses per head range from RMB 100 yuan, RMB 150 yuan to RMB 180 yuan. Which would you prefer?10.三百人用餐的收费是15,000元,不含酒水饮料。
The charge for a 300-person-dinner party is RMB 15,000 yuan, excluding beverages.11.欢迎光临我们餐馆。
中职酒店专业技能比赛英语口试参考题
中职酒店专业技能比赛英语口试参考题题型一中译英(一)中式铺床1.服务指南在写字台上。
(The service directory is on the writing desk.)2.您可以在房间直拨国际长途。
(You can make IDD call in your room.)3.我们提供快洗服务,加收50%的额外费用。
(We have express service at a 50% extra charge.)4.对不起,请问有没有要洗的衣服?(Excuse me. Do you have any laundry?)5.好像电话有问题。
(It looks something wrong with the telephone.)6.6122房间的浴缸坏了,请派人来修理一下好吗?(The bath tub in room6122 is out of order/service, would you please send someone to repair/fixit?)7. 我想要一个转换插头。
(I would like to have an adaptor/ I need an adaptor.)8.这是9012房间,请送一个电熨斗。
(This is room 9012, can you send me an iron please.)9.我想要一个客房送餐服务。
(I would like to have a room service.)10.客房里有小冰箱。
(There is a mini bar in your room.)11.我的房间现在还没打扫过,已经12点了。
(My room hasn’t been made up yet. It’s already 12:00.)12.请接受我代表酒店向您道歉。
(Please accept my apology on behalf of the hotel.)13.我房间的电视图像不清楚。
16届(中职组)“酒店服务”赛项英语赛题及答案
第十六届山东省职业院校技能大赛中职组“酒店服务”赛项专业英语问答赛卷一、餐饮服务部分情景应答及答题要点:1. Q: Ask the guests if they have a reservation with your restaurant.A: Good evening. Do you have a reservation?2. Q: How do you check upon the guest’s name of the reservation?A: Good evening. Under whose name was your reservation made?3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.A: Very well. This way, please. Here’s a window table for four overlooking the lake. It’s very nice and quiet here.4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.5. Q: If you want to confirm the reservation of the dinner, what will you say?A: I will say “Good evening, madam/sir. I’d like to confirm y our reservation. May I have your name, please?”6. Q: Inform the guest that the restaurant is fully booked at 6pm, and suggest him to booka table at 7:30pm.A: I’m sorry,there aren’t any table left for 6pm tonight,but we can give you a table at 7 :30pm. Would you like to wait till then?7. Q: What would you do when the guest complains that the restaurant is too noisy?A: I will apologize and say “I'm sorry about that. let me see if we can find a table on the other side of the restaurant, it is a bit quiet there.”8. Q: Ask the guests’ preference for food, Chinese, Western, Japanese or Korean.A:Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.9. Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?10. Q: How do you ask the guest to check his bill?A: Here’s your bill. Please check it. The fruit combination is on the house.11. Q: Visit the table to check if your service is satisfactory. Inform the guest the lastcourse will be dessert.A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.12. Q: Ask the guest his preference for juice.A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juiceand orange juice.13. Q: Ask the guest’s choice of wine.A: Would you like a bottle of red wine to go with your Sirloin Steak?14. Q: What will you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.15. Q: Ask the guest how he would like his steak prepared.A: How would you like your steak done? Rare, Medium ,Medium Well or Well-done?16. Q: What is the duty of a Food and Beverage Manager?A: A Food and Beverage Manager is in charge and directs the work ofthe Department.17. Q: Tell the guests the general sequence of a Chinese dinner.A: Chinese dinner usually starts with cold dishes and ends with a soup.18. Q: What do you recommend if the guest orders a fresh white water fish?A: May I suggest steaming the fish to retain its freshness?19. Q: How do you ask about the guest’s preference for buffet or a la carte service?A: How would you like your dinner served? A buffet or an a la carte service?20. Q: How do you ask about the guest’s preference for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.21. Q: How do you respond to a guest’s compliments to your service?A: Thank you for your compliments. It’s our greatest pleasure to be of service.22. Q: How do you ask the guest where he or she would like to sit?A: Which table do you prefer, by the window or near the door?23. Q: Ask the guest what vegetable he’d like to have with his chicken.A: What vegetable would you like to go with your Roast Chicken?24. Q: What do you say in seeing off the guests?A: I’m glad you enjoyed it. Thank you for coming! See you next time.25. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.A: “Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghetti.26. Q: As a hostess, what’s the first thing you need to find out when the guest arrives?A: I have to find out whether the guest has a reservation or not.27. Q: What will a bartender tell the guests about Margarita?A: A Margarita is a popular cocktail made by mixing tequila ,cointreau and lime juice.28. Q: What would you say if the guest wants to know the business hours of yourrestaurant?A: We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.29. Q: What information do you give when introducing your restaurant to the guest?A: I would tell the guest about the style, the specialties, the popular dishes, the business hours and the location of the restaurant .30. Q: What would you say when you are recommending something to the guest?A:May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?31. Q: After you have finished taking order for the guests, what would you say?A: Thank you. Please wait a minute. Your order will be ready soon/We’ll be back with your order soon.32. Q: If the guest asks what kind of drinks you have in the Chinese restaurant , whatwould you recommend to him?A:We have red wine, Chinese rice wine, beer and soft drinks. What would you like to drink?33.Q: What would you say to the guest when you are recommending your housespecialty?A: Would you like to try our house specialty? It’s very popular among our guests.34. Q: After ordering seafood for the starter, steak for the main course in western restaurant ,how do you recommend table wine for the guests?A: I will recommend white wine with seafood and red wine with steak .35. Q: If the guest tells you that his wife is a vegetarian, what would you say?A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishes are very popular among the guests.36. Q: If a guest wonders whether he could smoke at the bar, what will you probablysay?A: I will say “Sorry, sir. Our bar is non-smoking. But we have smoking area outside the bar over there”。
- 1、下载文档前请自行甄别文档内容的完整性,平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益,请联系客服反馈,我们会尽快为您处理(人工客服工作时间:9:00-18:30)。
2017全国职业院校技能大赛中职组酒店服务赛项英语口试题库一、中餐宴会摆台与服务部分情景应答及答题要点:1. Q: Ask the guests if they have a reservation with your restaurant.A: Good evening. Do you have a reservation?2. Q: How do you check upon the guest’s name of the reservation?A: Good evening. Under whose name was your reservation made?3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.A: Very well. This way please. Here’s a window table for four overlooking the lake. It’s ver y nice and quiet here.4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.5. Q: The guests would love to try some Chinese food, and they ask for youradvice on where to have a dinner party.A: The Rose Restaurant of our hotel serves very good Chinese food. It’son the 2nd Floor.6. Q: Inform the guest that the restaurant is fully booked this evening,and suggest that he book a table the same time tomorrow evening.A: I’m sorry. We are fully booked this evening. How about tomorrow?We still have some nice tables available for tomorrow evening.7. Q: Ask the guests their preference for the egg dishes.A: How would you like the eggs done, Scrambled Eggs, Fried Eggs or Omelets?8. Q: Ask the guests their preference for food, Chinese, Western, Japaneseor Korean.A:Which style of cuisine would you prefer? We serve Chinese, Western,Japanese and Korean food here.9. Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?10. Q: How do you ask the guest to check his bill?A: Here’s your bill. Please check it. The fruit c ombination is on the house.11. Q: Visit the table to check if your service is satisfactory. Informthe guest the last course will be dessert?A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.12. Q: Ask the guest his preference for fruit juice.A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.13. Q: Ask the guest’s choice of wine.A: Would you like a bottle of red wine to go with your Sirloin Steak?14. Q: What do you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.15. Q: Ask the guest how he would like his steak prepared.A: How would you like your steak done? Rare, Medium or Well-done?16. Q: What is the duty of a Food and Beverage Manager?A: A Food and Beverage Manager is in charge and directs the work of the Department.17. Q: Tell the guests the general sequence of a Chinese dinner.A: Chinese dinner usually starts with cold dishes and ends with a soup.18. Q: What do you recommend if the guest orders a fresh white water fish?A: May I suggest steaming the fish to retain its freshness?19. Q: How do you ask about the guest’s preference for buffet or a la carte service?A: How would you like your dinner served? A buffet or an a la carte service?20. Q: How do you ask about the guest’s preference for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.21. Q: How do you respond to a guest’s compliments to your service?A: Thank you for your compliments. It’s our greatest pleasure to be of service.22. Q: Tell the guest where to pay his bill.A: You may pay the bill at the cashier’s desk. This way please.23. Q: Ask the guest what vegetable he’d like to have with his chicken. A: What vegetable would you like to go with your Roast Chicken?24. Q: What do you say in seeing off the guests?A: I’m glad you enjoyed. Thank you for coming! Good-bye.25. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.A: “Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghetti.26. Q: As a hostess, what’s the first thing you need to find out when the guest arrives?A: I have to find out whether the guest has a reservation or not.27. Q: What will a bartender tell the guests about Margarita?A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.28. Q: What would you say if the guest wants to know the business hours ofyour restaurant?A: We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.29. Q: What information do you give when introducing your restaurant to the guest?A: I would tell the guest about the style, the specialties, the popular dishes, the business hours of the restaurant.30. Q: What would you say when you want to recommend something to the guest?A:May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?31. Q: After you have finished taking order for the guests, what would you say?A: Thank you. Please wait a minute. We’ll be back with your order soon.32. Q: If the guest wants to try some dishes that are typical local specialtyof Suzhou, but he has no idea what to order, what would you recommend to him?A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.33.Q: What would you say to the guest when you are recommending your housespecialty?A: Would you like to try our house specialty? It’s very popular among our guests.34. Q: How do you respond to a guest’s complaint about the dish being too salty?A: I will apologize and say: “Let me organize another dish for you”.35. Q: If the guest tells you that his wife is a vegetarian, what would you say?A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishes are very popular among the guests.36. Q: If a guest wonders whether he could smoke at the bar, what will you probably say?A: I will say “I’m sorry. But smoking is not allowed anywhere inside the bar.”37. Q: What would you ask when the guest orders whisky?A: I will ask “Do you want it straight up or on the rocks?”38. Q: What is the duty of an Executive Chef?A: An Executive Chef decides on the items on the menus, and coordinates the preparation of the food and beverage.39. Q: What w ill you do when the guest tells you that there’s a miscalculation in the bill?A: I will check with the guest carefully. If there is a mistake, I will apologize and then bring the bill back to the cashier’s desk to correct it.40. Q: What would you ask if the guest wants to settle his bill?A: How would you like to pay? In cash, by credit card, or room charge?41. Q: How do you make sure of the number of people in the dinner party? A:How many people are there in your party?42. Q: How do you ask the guests who is paying for the dinner?A: Do you want separated bills or just one single bill? / May I know who is paying, please?43. Q: How do you ask the guests to take their seats?A: Would you please take your seats?44. Q: What do you ask to see if the guest would like to have an aperitif before ordering?A: Would you like an aperitif before you order? / Do you care for a drink before you order?45. Q: If the guest complains that the soup is cold, what should you do?A: I will apologize to the guest and promise to return the soup to the chef immediately and get a fresh hot bowl of soup for the guest.46. Q: What question would you ask further when the guest orders coffee?A: Would you like your coffee black or white? / Would you like your coffee with cream or milk?47. Q: What are the five main kinds of restaurant services?A: There are mainly 5 kinds of restaurant services. They are gueridon service, silver service, plate service, buffet service and takeawayservice.48. Q: What’s the standard of excellence for restaurant service in a deluxe hotel?A: The restaurant service in a deluxe hotel is expected to be fast, polite, very professional and of top quality.49. Q: Tell the guests about the choices they have for main course.A: What would you like to have for main course? We have Sirloin Steak, Roast Lamb, Grilled Prawns and Scallops with Ginger Sauce.50. Q: Ask and see if the guests would like to have something for dessert.A: What would you like for dessert? / What shall I bring you for dessert?二、客房中式铺床部分情景应答及答题要点:1. Q: How do you respond if a guest wants to buy something nice to take backto his little girl?A: I will recommend the hotel gift shop to the guest. And if time permits,I will recommend the local market to him as well.2.Q: You come to make up room for a guest, but he tells you that he prefersit later because he is busy doing some paper work, what will you say?A:I will say: That’s al l right. I will come back later. What time would it be convenient for you, sir?3.Q: What will you do if the guest says that she wants to use her hairdryer,but it’s 110 volts?A: I will tell the guest that the electrical voltage in China is 220 volts.And I will sendher a transformer or a hairdryer for 220 volts.4.Q: What will you say if the guest tells you the temperature in the roomis not agreeable?A: Don’t worry. I will adjust the air-conditioning for you.5.Q: If the guest comes to you and says he can’t open the door with thekey to his room, what will you do?A: I will go and have a check with him, and help to have his key changed if necessary.6.Q: Try to introduce the different types and styles of rooms in the hotelto Mr. Bellows who is making a reservation over the phone.A: What kind of room would you like, Mr. Bellows? We have single rooms, double rooms, suites and deluxe suites in Japanese, British,Roman, Frenchand presidential styles.7.Q: A guest tells you that he is attending an important conference, andwants to have his suit dry-cleaned as soon as possible. What will you do to help?A: I will suggest that he take the express laundry service. There will be an extra charge of 50% for the express, but the laundry will be sent back to him in four hours.8.Q: What’s the information you give when you’re introducing a guestroomto the guest?A: I will introduce the equipment, the services provided, special facilities and the view the guest may get from the room.9.Q: You show the guest to his room, and he asks where he can get the slippers.What will you say?A: “Let me get the slippers for you, they are here in the wardrobe.”10.Q: If the guest says he would like to sleep late the next morning,what will you suggest?A: Please press the “Do Not Disturb” (DND) button before you go to bed, and you won’t be disturbed the next morning.11.Q: A guest wonders if the outdoor swimming pool of the hotel is a rightplace to cool off and relax.A: Our outdoor roof-top swimming pool features a 150-metre long pool.It presents an excellent oasis for the guests to cool off and relax aftera busy day.12.Q: If the guest asks you to look after the baby for her, what willyou say?A: I’m sorry, madam. I can’t do that. It’s against our hotel’s regulation. But we have a very good baby-sitting service. The sitters are well-educated and reliable.13.Q: What will the attendant say to help if a guest asks to have a stainon his clothes removed?A: Sure. We will try our best to remove the stain but we cannot guarantee the result.14.Q: What will you say if the guest complains the beef steak sent byRoom Service is rare, while he asked for well-done?A: I’m terribly sorry. I will inform the Food and Beverage Department;they’ll see to the matter and have another steak prepared to your appetite.15.Q: What will you say if there is no room available for the guest whois calling to make a reservation?A: I’m sorry, but we are fully booked. Shall I put you on the waiting list? We will contact you if there is a cancellation.16.Q: How do you respond to an unexpected request from the guest?A: I’m not sure, but we’ll see what we can do for you. / I can’t guarantee, but let’s see what we can do.17.Q: Tell the gues t how to use the “Make up Room” sign.A: If you want the housemaid to make up your room earlier, just hang the “Make up Room” sign outside on the door.18.Q: Tell the guest how to ask for Room Service by telephone.A: You can dial 515 to ask for Room Service. Room Service is available round the clock.19.Q: Explain to the guest the hotel preference policy in making up rooms.A: We always make up the check-out rooms first, unless there is a request.20.Q: Explain to the guest the use of the Hotel Service Directory.A:By referring to the Hotel Service Directory on the writing desk, you’ll find detailed information about all the services we provide in the hotel.21.Q: Inform the guests about the free shoe shining service of the hotel.A: The hotel provides free shoe shining service for the guests. Just put them into the shoe basket if you want to have them polished.22.Q: Tell the guests about the voltage difference between the USA andChina; remind him that the sockets in the bathroom are for 110 volts and 220 volts respectively.A: The voltage here is much higher than that in the USA. There’re two sockets in the bathroom, one is for 110 volts and the other 220 volts.23.Q: The guest would prefer the turndown service for him after 9:00 pmwhen you’ll be off duty. Ho w do you respond?A: Don’t worry, sir. I will make sure to let the night staff know, and he’ll do the turndown service for you after 9:00 pm.24.Q: Explain to the guest how to use the door knob menu to order andhave his breakfast in the room.A:You may use the door knob menu to order Room Service. Just tick the items you’d like for breakfast, write down the time, and hang the doorknob menu outside the door before you go to bed tonight25.Q: The guest orders Room Service, and now you are delivering hisbreakfast to the room. What do you say after knocking on the door?A: This is Room Service. I’ve brought you your breakfast.26.Q: Phone the guest and tell him that you’ve found the cell phone helost the other day.A: This is Lost and Found. We have found your cell phone.27.Q: Apologize to the guest for the delay of his baggage delivery.A: I’m sorry for the delay. But the bellman is delivering your baggage up to your room now.28.Q: A visitor comes to meet Mr. Smith in Room 2501, but he is not inthe room now, what do you say to the visitor? .A: I’m afraid Mr. Smith is not in the room now. Would you like to leavea message?29.Q: How do you respond if a guest complains that one of the pillowsin his room smells funny?A: I’m sorry, sir. I will have a new pillow sent to your room right away.30.Q: How do you check with the guest when sending up his luggage? .A: Here we are, Room 1208. You’ve got three pieces of luggage in all.Is that right, sir?31.Q: How do you ask the guest to make sure if there is something identicalattached to his luggage?A: Is there a tag or anything identical attached to your luggage, sir?32.Q: The guest wants to know if he can make a direct dial internationalcall from his room.A: Yes, sir. You can make a direct-dial international call from your room.Please dial 9 first, and then the country code, the area code and finally the telephone number.33.Q: Tell the guest where to leave his laundry. .A: Just leave your laundry in the laundry bag behind the bathroom door.The attendant will come and collect the laundry.34.Q: Tell the guests to contact you when they have requests. .A: If you have any requests, please feel free to let us know, we are always at your service.35.Q: You’re sending back the laundry to Mr. Dave. Tell him a buttonon his shirt is missing, and you’ve sewed on a new one for him. .A:Mr. Dave, here’s your laundry. By the way, one button was missing from your shirt, and we’ve sewed on a new one.36.Q: One guest looks worried, show your concern and offer your help. .A: Good afternoon, you look worried. What has happened? How can I help you? / Can I be of assistance?37.Q: Apologize for the inconvenience caused to the guest, and assurehim it will not happen again. .A: I’m sorry for the inconvenience, sir. I assure you this won’t happen again.38.Q: The guest tells you that he’s just had a shower, and the bathroomis quite a mess.A: Don’t worry sir. I will tidy up your bathroom right away.39.Q: How do you greet the checking-in guests at the Front Desk?A: Good morning. Welcome to the Hotel. Do you have a reservation?40.Q: What are the items of information a receptionist should ask theguests to enter when filling out the registration form?A: The receptionist should make sure that such information items as the guest’s fu ll name, address, nationality, forwarding address, visiting purpose and signature are all entered correctly and legibly.41.Q: How do you ask for guests’ personal information politely?A: Excuse me. May I have your name, address and your telephone number?42.Q: Inform the guest that you are able to accept his booking.A: We are glad to tell you that we are able to accept your booking.43.Q: How to ask about the Room Rate for a double room?A: What is the price for a double room? / How much is a double room per night?44.Q: You’ve helped the guest check in at the Front Desk. And now tellhim to follow the bell boy to his room.A: If you are ready, the bell boy will show you up to your room.45.Q: How do you inform the guest of the arrival of his visitor?A: A certain Mr. Zhang wants to see you, sir. He is now waiting in the lobby.46.Q: How do you ask the speaker to slow down?A: Excuse me, but would you please slow down a little? / Excuse me, madam, but would you mind slowing down a bit?47.Q: Give two examples of making courteous parting remarks.A: Thank you for calling us, sir. / Thank you for choosing us for your service, sir. / Thank you for staying with us, sir. / Thank you for using Room Service, sir.48.Q: How do you talk about distance when showing guests the way?A: It takes about 20 minutes to get there by taxi/bus/on foot. /It is20 minutes’ taxi ride/ bus ride/ walk from here.49.Q: How do you check if the visitor of a guest, named Williams, hasan appointment?A: Did Mr. Williams know that you were coming? / Is Mr. Williams expecting you? / Do you have an appointment with Mr. Williams?50.Q: How do you offer to take a message for a guest?A: Would you like to leave a word/message? / Anything you’d like me to tell/pass along to the guest?。