商务英语视听说考试题型
商务英语听力期末考试试题
商务英语听力期末考试试题### 商务英语听力期末考试试题#### Section A: Short Conversations (共10题，每题1分) 1. Question 1:- What is the main topic of the conversation?- A. Company mergers- B. Product launch- C. Staff training- D. Market research2. Question 2:- Why is the client dissatisfied with the service?- A. Delayed delivery- B. Incorrect order- C. Poor quality- D. High cost3. Question 3:- What is the purpose of the meeting?- A. To discuss the budget- B. To finalize the contract- C. To review the project progress- D. To introduce new team members4. Question 4:- What is the speaker's suggestion for improving sales? - A. Lowering prices- B. Expanding the product line- C. Increasing advertising- D. Offering discounts5. Question 5:- What is the speaker's opinion on the new marketing strategy?- A. It's too aggressive- B. It's effective- C. It's too conservative- D. It's risky6. Question 6:- What is the reason for the company's financial loss? - A. Increased competition- B. Decreased demand- C. High operational costs- D. Poor investment decisions7. Question 7:- What does the speaker mean by "synergy"?- A. Cooperation between departments- B. Efficiency in teamwork- C. Collaboration with competitors- D. Integration of technologies8. Question 8:- What is the speaker's recommendation for the new employee?- A. To take a course- B. To attend a seminar- C. To read company policies- D. To join a mentorship program9. Question 9:- What is the speaker's concern regarding the upcoming negotiation?- A. The other party's demands- B. The potential for conflict- C. The lack of preparation- D. The tight schedule10. Question 10:- What is the speaker's view on the company's expansion plans?- A. They are too ambitious- B. They are well-planned- C. They need more resources- D. They are too conservative#### Section B: Long Conversation (共5题，每题2分)11. Question 11:- What is the main purpose of the conference call?- A. To announce a new partnership- B. To discuss a potential acquisition- C. To address financial concerns- D. To plan a product launch12. Question 12:- What is the speaker's opinion on the current market trends?- A. They are favorable for growth- B. They indicate a downturn- C. They are unpredictable- D. They require caution13. Question 13:- What does the speaker suggest to improve customer satisfaction?- A. Implementing a loyalty program- B. Offering personalized services- C. Reducing product prices- D. Enhancing product quality14. Question 14:- What is the speaker's concern about the new project?- A. The timeline is too tight- B. The budget is insufficient- C. The team lacks expertise- D. The project scope is unclear15. Question 15:- What is the speaker's strategy for managing risk in the new venture?- A. Diversifying investments- B. Conducting thorough research- C. Seeking expert advice- D. Insuring against potential losses#### Section C: Passage Listening (共5题，每题2分)16. Question 16:- What is the main theme of the passage about international trade?- A. The benefits of globalization- B. The challenges of cross-cultural communication - C. The impact of trade agreements- D. The role of technology in trade17. Question 17:- According to the passage, what is a key factor in successful negotiations?- A. Strong bargaining power- B. Cultural sensitivity- C. Clear communication- D. Legal expertise18. Question 18:- What does the passage suggest。
商务英语视听说问题详解
扩展商务英语视听说1-8单元答案Unit 1Part I Listening and SpeakingTask 1Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficientcheck-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part II Language FocusName: CaiNingPersonality: serious-minded; calm; humorous; easy-goingStrengths: the ability to work with all types of peopleWeakness: perfectionist; impatientWork experienc e: six years’ financial industry experience with severalcompanies; two years’ experience in an investment bankQualification: graduated from Peking University in 2001 majoring inaccounting; fluent English; bookkeepingand accounting proficiency inEnglish.Reasons for leaving last job: want to find a job that is challenging.Questions about the job: Would I be able to work abroad in one of youroverseas branches?Part III Viewing and SpeakingVideo 1Reasons for joining the It is one of the leading international consultant corporationscompany which came to China after China entered WTO.Working in thiscompany would give him the best chance to use what he haslearned at university.Relevant work experience He was involved in a factory restoration in Nanjing. Questions Are there any opportunities for Chinese employees to betransferred to the head office in New York or other branchoffices around the world?Result of the interview Chen Bo will be notified of the final decision by Friday.Video 21. F T F F T2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishIV Case AnalysisHint:She is not likely to get the job because she did poorly in the job interview.Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company”4. Ask inappropriate questions, eg. “Can I take time off for vacation?”5. Self-conceit—“I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part I Listening and SpeakingTask 11) I haven’t seen you for years.2) What do you do now?3) I’m in the Research and Development Department.4) I knew you’d do something very challenging and creative.5) I sometimes stay in the office after work to deal with unfinished tasks.6) I am still the accountant of that cosmetics company.Task 21) personnel management2) developing markets3) planning4) execution5) sales targets6) team performance7) customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11)on time12)of good quality13) human and material resources14)training needs15)continuous improvementPart II Viewing and SpeakingVideo 11.Caroline Clinton: financial accountsLucy White: data processingAdaBalck: management accounts2. Administration; Marketing; Engineering; Project Preparation; AccountingVideo 21. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2.NamesJeromethings Likes Dislikes making a lot more money; having lots of independence in doing feeling tired sometimesRobin having been to a lot of places too much traveling; having very little time tospend with his familyColin good salary and benefits noisy work environment; seldom having theopportunity to go outFrank new challenges; a lot of experienceJanet meeting a lot of new & interesting people often having dinner parties in the evening; having little time with her family and babyUnit 3Part I Warm-up1) ensure smooth business communication2) the purpose of your call3) all the documents you’ll need4) schedule a specific time5) all distractions.6) confirm that you have understood each point.7) interruptions.8) strong accent.9) you sound polite and agreeable.10) the optional choice method,11) lengthy calls.12) smile while you are talking.Part II Listening and SpeakingTask 1F F TT F T F FTask 2 Leaving a messageMessage Note To: Louise Paulson From: Paul Jackson Phone: 979-326-8965 Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent. Taken by: RoyPart III Viewing & SpeakingVideo 11. F F T T F2. Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 21.1) A 2)C2.1)“Hold on, please. I’ll connect you.”2)“I’m afraid you’ve dialed the wrong extension.”3)“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4)“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5)“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?” 3) C 4) C 5) B 6) C6)“Oh, I’m terribly sorry for the trouble.”Unit4Task 11Formal*Good afternoon, I’d like to call the meeting to order.* First of all, let’s discuss…2Informal*OK, everyone is here…*So, w hy don’t we start with…3Informal* Right, you know why we are here.* Maybe we should do it like this…4Formal*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.* Today our purpose is to…5Informal*Right, let’s get down to business…* I suggest we deal with that…6Formal*Well, gentleman, it’s a pleasure to be here today…*I’d like to start with…Task 21) Arrive at the meeting ahead of schedule.2) Consider using a tape recorder.3) Use a consistent format.4) Follow the agenda.5) Be concise.6) List specific outcomes.7) After the meeting, write a meeting report from your notes. Part II Viewing & SpeakingVideo 1F FF T FVideo 21) To figure out the reason for the sales drop and the actions to be taken.2) The salespeople are not very motivated.3) No, because the sales quotas are pretty high.4) He proposes to lower the quotas.Unit 5Part I Listening and SpeakingTask 1C B B C ATask 21)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part II Viewing and SpeakingVideo 11)George is travelling on business.2）He will stay for about a week.3）He has been invited to attend the trade fair by his business associates.4) His laptop computer is in the bag. It’s duty-free.5) No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Video 21.F2. T3.F4.F5.F6.F7.T8.F9.T 10.FUnit 6Part I Listening and SpeakingTask 11. we are hiring for2. business software and consulting services3. 4,0004. large corporations5. 90 million dollars6. pretty fast7. 298. a large project for a bankTask 2Company Profile1) Monica Li2) Manager of the PR Department of Oracle China3) enterprise software company in the world the first4) global software giant in China5) 19776) California7) 42,0008) 11 billion dollars9) 1989; set up Beijing Oracle Software Systems Co.Ltd in10) 1991.11) Chengdu.12) education and support services.Part II Viewing and SpeakingVideo 1B A D E CVideo 2The things that Joan Copper does badly1. She doesn`t consider the audience2. She doesn`thave clear objectives3. Her presentation isn`t well-prepared4. There isn`t a clear structure (beginning, body, end)5. she doesn`t speak clearly6. she doesn`t speak at the right speed7. she doesn`t maintain eye contact with the audience8. she doesn`t appear confident and positive9. the visual aids aren`t clear and helpful10. she doesn`t use the equipment professionallyUnit 7Part I Listening and SpeakingTask 1120CM 130CM43KG 54KG 6KM/H1.smaller2.people-friendly3.arm movement4.heavier5.its controller6.at will7.total control8.turnTask 2Small and elegantEasy to set up: all you need is a touch-tone phone ;as easy to use as making a normal telephone callFull-color motion video; adjustable picture setting; good audio quality; preview mode; privacy modeOn a special offerPart II Viewing and SpeakingTask 11.Price2.discount3.after-sales service 3.money-back guarantee4.delivery5.warrantyTask 21.$22002.three years3.224.205.free for three years,$150/year after three years6.within three weeks7.within 24 hoursUnit 8Part I Listening and SpeakingTask 11.remained flat2.went up3.rose reached a peak4.up down dropped Task 2The growth trend more than 37% the persistent high price RMB48 million accounted for 40.6% domestic routes RMB16869 million Part III Viewing and SpeakingVideo 1Task1.increased significantly2.opened3.dropped by 50%4.continues to rise5.grows fast6.developedVideo 2Task 1A B D F GTask 21.annual turnover2.profit3.total output of washing machines4.market share of refrigerators。
商务英语视听说答案
Reference KeyUnit 1Part I Lead-in (Open)Part II Listening & Speaking 1I Listening1. Listen to the first part of a job interview and complete the chart below.2. Listen to the second part and complete the chart below.3. Listen to the third part and complete the chart below.4. Listen to the fourth part and complete the chart below.Practice 11. Interpret the sentences in the brackets into English.A: May I ask you a few questions about your personal details?A: Are you married?B: I was born in Chengdu, Sichuan Province in 1975.B: I have a temporary residence permit for Guangzhou.B: I’m fond of reading and surfing the Internet.B: I’m quite optimistic, hard-working, responsible, and enterprising.B: I’m in good health/healthy except that I’m somewhat/kind of near-sighted.A: What’s the strength of the lenses of your glasses?•Work in pairs, making up a dialogue according to the following situation.(Open)Practice 2 Pair Work1. Interpret the sentences in the brackets into English.1) What’s your educational background?2) I major in English and minor in International Business Law.3) What’s your highest degree?4) What courses did you take in college?5) Which band did you pass in College English Test?What was your score? /How many points did you get?•Making up dialogues according to the following situations.(Open)Practice 3 Complete the following sentences according to their contexts.1. What was your position in the company? What did you do in the company?2. I was in charge of/responsible for …3. What company are you with?4. Do you have any work experience?5. What’s your present job?Practice 41. Interpret the sentences in the brackets into English.1) Why did you quit?2) What qualifications have you got?3) I’m enterprising, responsible, and optimistic.4) Are you proficient in the English language?5) I have got an accountant’s license.2. Making up dialogues according to the following situations.(Open)Practice 5 (Open)Part III Listening & Speaking 21. Refer to Transcripts2. Refer to Transcripts.3. Role Play1)A: Come in and take a seat please.B: Thank you.A: May I have/know your name, please? (What’s your name, p lease?)B: My name’s Zhao Xiaofang.A: Miss Zhao, shall we get down to the interview? First, I’d like to ask you several personal questions.B: OK.A: Are you from Guangzhou?B: I was born in Sichuan but brought up in Guangzhou.A: Have you got a permanent residence permit for Guangzhou?B: Yes, I’m a resident of Guangzhou.A: How old are you? (What’s your age?)B: I’m 26 (years old).A: Are you single or married?B: I’m single. In my opinion, young people shouldn’t be in a hurry to get married. Instead, they ought to develop their careers first.A: I quite appreciate your view of point. Can you say something about your interests and hobbies?B: I’m very interested in surfing the Internet and collecting stamps. I’m also fond of reading.A: What kind of books do you prefer?B: I prefer English novels in the original.A: Do you love sports?B: Yes, I do. I like tennis and bowling very much.A: Do you enjoy playing or watching?B: Both. /I like both.A: What kind of personality do you think you have?B: I think I’m relatively reserved/introverted and not very sociable, but I’m hard-working /diligent, honest, independent, and efficient.(2)A: What university did you graduate from?B: I graduated from Guangdong University of Foreign Studies.A: When did you graduate?B: 1997.A: What was your major?B: I majored in International Business.A: Did you receive a degree?B: Yes, I obtained a BA degree.A: What were your minor subjects?B: I minored in IT (Information Technology), International Business Law and Marketing.A: What were your grades in university?B: Not bad. I got an eighty-eight average.A: What’s your English level?B: I passed the TEM 4 test in the second year/Grade 2. I took the TOELF test in the fourth year, and got a score of 650.A: Next, would you tell me about your work experience?B: All right. After I graduated from university, I joined Guangzhou Branch ofa bank. I’m in charge of overseas accounts. Up till now, I’ve workedthere for about two years.A: Do you like this job?B: Not really, for it’s not challenging and creative.A: Is this the main reason you want to quit?B: I think so.A: Why are you interested in choosing to work for our company?B: Your company is a famous international company. If I could have an opportunity to work for your company, I believe I could better develop my abilities.A: Do you think you have qualifications for this job?B: As I see it, my area of study suits this job. I have experience and understand very well how a company works/operates. I think I’ll beco me familiar with your company’s procedures very soon.A: What other special skills do you have?B: I can drive, operate a computer, and speak Cantonese and Shanghai Dialect fluently.A: What starting salary would you expect?B: I’d like to start at 3000 Yuan.A: What’s your present monthly salary?B: 3500 Yuan.A: When do you think you’re available for this job?B: In a month.A: Have you got any questions you would like to ask me?B: What are your working hours and fringe benefits?A: We work a five-day week with occasional overtime. There is extra pay for working overtime. Our employees enjoy life and health insurance and a thirteen-day paid vacation excluding the public holidays. At the end of the year, employees receive a year-end bonus, which is linked to their performance and contributions.B: I see.A: By the way, when can I expect to have your decision?B: In two or three days. We’ll let you know by phone when we make the decision.A: Thank you. I hope to have an opportunity to work for your company.4. (Open)VII. Supplementary ReadingQuestions1. Researching a company makes you stand out in an interview. It shows thatyou are really interested in working there.2. He/She needs to practice out loud for the interview because this will helphim/her sound more polished and concise and less nervous in the actual interview.3. Yes, it is, for dressing properly is the best way to make a good firstimpression. What you need to wear in an interview is based on the nature of a job you are applying for.4. Good interview etiquette means (1) being on time for your interview; (2)being aware of your body language; (3) keeping the interview positive.5. There are two reasons: (1) employers want to know if you’re trulyinterested in the position; (2) they also want to know that you have all the information you need to make a decision, if offered the job.Unit 2Part I Lead-in1. 1) make a phone call2) telephone sb.3) phone sb.4) ring sb. up5) call sb.up2. international access code; country code; area code; telephone number.3. Try to interpret the following into English, paying close attention to the difference between Chinese and English in making phone calls1) - May I speak to Mr. Smith, please?- Hold on, please. I’ll get him for you.2) - Could you please put me through to the Personnel Department?- Sorry, the line is/busy line. Would you call back later?3) Who would you like to speak to?4) Would you please tell me who is calling?5) This is Mary, secretary of the General Manager.6) Sorry, I’m afraid you have/dialed the wrong number.7) I’m afraid there is nobody by that name here.8) I’d like to place/make a long-distance collect call to New Zealand.9) Sorry, the line is bad. Could you please speak up?10) Miss Davies, you are wante d on the phone/there’s a phone call for you.4. Do you know the difference between appointment, engagement, and date?Appointment means a formal arrangement for a meeting at an agreed time andplace. Engagement means an arrangement to meet someone or to do something. Date means an informal meeting usually between people of opposite sexes.5.What do you think a receptionist should do or say when she/he receives avisitor?What he/she will doWhat he/she will sayOffer to greet the visitor Offer to help the visitorGet a cup of tea or coffee for the visitorAnswer the phone calls Show the visitor the wayCheck the identification of the visitorAsk the visitor to sign the register Call a taxiGood morning/afternoonCan I help you? /May I help you? /Isthere anything I can do for you? /How may I help you?Have you got an appointment with him/her?May I have your name? Would you like a cup of tea/coffee? Take a seat, please.Just a minute. I’ll tell him/her you’re here. Would you come with me, please? I’ll show you to his/her office.Part II Listening & Speaking 1I Listening• Listen to five telephone calls. As you listen, complete the chart below.2. Listen to the conversation between Xiao Li, the secretary, and a foreignvisitor, Mr. Robert. As you listen, mark with a tick ().3. Listen to four dialogues at a reception, and complete the table below.V. Language FocusPractice 1Refer to File 1 (Page 257).Practice 21. Interpret the sentences in the brackets into English.A: May I speak to Paul, please?B: the line is bad/it’s a bad line. Could you speak up, please?B: Hang on; I’ll get him for you. … I’m afraid he’s not in/here/available at the moment.A: Do you happen to know when he’ll be back?A: Could I leave a message?B: Would you hold on a minute? I’ll get a pen and a piece of paper.A: Could you please ask him to return my call?B: Could you spell your name, please?A: Have you got it?B: Yes, I’ve g ot it.2. (Open)Practice 3 (Open)Practice 4 Make an offer according to the following situations:•Would you like me to help you with your luggage?•Shall I give you a hand with cleaning the office?3. Let me send you to the hospital/clinic on my bike.4. Do you want me to check/fix the computer, Billy?5. Would you like me to get lunch for you?6. Shall I open the windows?7. Do you want me to give you a lift?8. Would you like me to get some A4 paper?Practice 5•Is it all right if I pay by credit card?•I’m afraid you can’t. This telephone is for business purposes only.•I’d rather you didn’t, if you don’t mind.•Can we buy these products by instalment?5) Do you mind if I put off our appointment till next Wednesday?Part III Listening & Speaking 2•Refer to Transcripts.•Refer to Transcripts.•Refer to Transcripts.II. InterpretingA: Good morning, Guangzhou Import & Export Company.B: May I speak to Mr. Liu, Finance Manager, please?A: Hold the line, I’ll put you through. Sir, you’re through.B: Thank you.A: You’re welcome.2) A: I’d like to speak to Kate, please.B: I’m afraid there’s nobody by that name here.A: Sorry, I have the wrong number.B: That’s all right.3) A: Hello, could I speak to Mr. Williams, please?B: I’m sorry; he’s a t a meeting at the moment. Could you call back later?A: Can I leave a message?B: Sure. May I ask who’s calling, please?A: This is David Copperfield from Philips.B: How do you spell Hewlett Philips and your name?A: Philips – P-H-I-L-I-P-S; David – D-A-V-I-D; Copperfield – C-O-P-P-E-R-F-I-E-L-DB: I’ve got it. What’s your phone number, please?A: My phone number is (020) 2348-4687.B: What’s your message?A: I’m going on a business trip to Australia next Wednesday. I’d like to see him onFriday morning. Could you ask him to return my call?B: OK.A: Thank you.4) A: Hello, may I speak to Miss Black, please?B: It’s a bad line/The line is bad. Could you speak louder, please?A: I’d like to speak to Miss Black.B: Sorry, I still didn’t hear you clearly. Can you please put the receiver closer to yourmouth?A: OK. Is Miss Black there?B: Just a minute, I’ll get her for you.A: Thank you.5) A: Good morning, sir. Can I help you?B: Good morning, Miss. I’d like to see the Personnel M anager, Mr. Smith.A: Have you got an appointment with him?B: Yes. I think he’s expecting me.A: May I have your name, please?B: I’m Mr. Kong from China.A: Could you wait for a moment? I’ll call to tell him you’re here.B: All right. Thank you.III. Role Play1) Refer to File 2 (Page 257).2) Refer to File 3 (Page 258).3) (Open)VII. Supplementary Reading1. Public corporations refer to those created by national governments ormunicipalities such as cities, towns, and villages, to carry out such governmental functions as collecting taxes, enforcing ordinances and raising capital through the sale of bands while private corporations mainly refer to those founded and owned by an individual or a small group of individuals.2. Two types of stock: common stock and preferred stock.3. The responsibility of the board of directors is to determine basic corporatepolicy and select the top officers of the corporation, such as the chief executive officer, to manage operations.4. The rights and benefits of a stockholder vary according to the type of stockheld. Holders of common stock (1) usually must approve changes in the corporation’s profits, such as an amendment of the corporate charter, and (2) share in the corporation’s profits, (3) elect board of directors. Holders of preferred stock receive any proceeds before holders of common stock if a company discontinues business and liquidates its assets and preferred stock dividends are usually set at a fixed rate and must be paid before the corporation distributes common stock dividends. However, holders of preferred stock do not have the right to vote.5. The two ways a corporation often uses to raise money are to issue shares ofstock and to sell bonds.Unit 3Part I Lead-in1. Can you figure out what their jobs or professions are?. 1) accountant 2) coach 3) conductor 4) beautician 5) reporter6) secretary 7) manager 8) chef2. (Open)3. All of them.Part II Listening & Speaking 1I Listening1. Listen to some small conversations and complete the chart below.2. Listen to two persons talking about their jobs and responsibilities, and thencomplete the chart below.Practice 11. (Open)2. Interpret the following sentences.1)A: I didn’t expect to meet you here. How are you?B: Very well, thanks. And you?A: Not bad. Haven’t seen you for a long time. What company are you with at present?B: I work as an accountant in a Sino-foreign joint-venture. How about you?A: I’m now a self-employed businessman. I went into business two years Ago, starting a company with my friend.B: What line of business is your company in?A: We deal exclusively in cosmetics. But now this line of business is not very brisk. Thecompany is now just breaking even. How’s your wife doing?B: She’s laid off/unemployed. Her company was closed down half a year ago.She’s now hunting for a job.A: I’m so sorry to hear that. Please say hello to her f or me.B: I will, thank you.2)A: What’s your job in the company? /What do you do in the company?B: I’m in the Marketing Department. My job mainly involves market research and productpromotion.3)A: Where do you work at present? /What company are you with at present?B: I work in/am with a private company.A: What’s your job? /What do you do?A: I’m in fashion design. I don’t like this job.B: What’s your plan/intention?A: I’m going to work for/hop to a Sino-US joint venture.Practice 2Interpret the following sentences.1) A: Who’s responsible for the research and development of new products?B: Mr. Davies.A: Who’s he responsible to?B: He reports directly to the General Manager, Mr. Gates.2) A: What’s your job?B: I’m an engineer.A: What department are you in?B: I’m in the Production Department.A: What are you responsible for/in charge of?B: I’m responsible for/in charge of quality control/assurance.3) A: What position does Mr. Li hold in your company? /What’s Mr. Li’s positionin thecompany?B: He’s the Marketing Manager. He’s my immediate superior.A: Is he above or under Mr. Wang?B: They’re at the same level.Practice 31. Interpret the following sentences.1) We conduct market research in some major cities once every two years.2) How often do you have meetings?3) If I have too much work to do, I occasionally work overtime.4) Good joint ventures regularly provide technical and language training for their employees.5) At the end of the year, the company rewards those who make outstandingcontributions to the company.6) We have a pay rise/raise every two years.7) Due to poor management, some State-owned enterprises lose money every year.8) We overhaul all the equipment every quarter.2. (Open.)3. (Open.)Part III Listening & Speaking 21. Listen and complete the following sentences below.1) What do you do for a living?2) I’m with a Sino-Japanese joint venture based in Zhuhai.3) What line of business are you in?4) What position do you hold in the company?5) I’m in charge of new product research and development.2. Listen to some job descriptions and figure out what their job titles are.3. Listen to a job advertisement, and fill in the blanks.Refer to Transcripts.II. Role Play1. Refer to File 4(Page 259).2. Refer to File 5 (Page 259).3. (Open.)VII. Supplementary ReadingQuestions1. He interns as a product development engineer.2. His main responsibility is to build competence in testing packages before theyare manufactured in factories.3. What the author likes most about Intel is the employee base.4. Get to know your group members individually; get to know individuals outsideyour immediate working group; always show appreciation for the time full-time employees spend with you; use full-time employees to help you develop realistic long-range career plans and goals.5. He plays golf, tennis, basketball and lifts weight. He also takes photos anddoes some cooking.Unit 4Part I Lead-in1. 1) sole proprietorship 2) partnership 3)corporation2. (Open.)3. (Open.)4. (Open.)5. (Open.)6. 1) headquarters (head office) 2) Managing Director/CEO3) board of directors 4)personnel department5) multinational corporation 6) township enterprise7) turnover 8)manufacturing/production capacity9) lose money/run in the red 10) bring in talents11) total assets 12)management mechanism7. 1) Motorola 2) Mercedes-Benz3) Apple4) Adidas 5) Shell6) Bank of ChinaPart II Listening & Speaking 1I Listening1.Listen to the following monologue and construct an organization chart for the company...New Era Venture Capital Co. LtdUnit 1 Unit 2 Unit 3 Unit 4Capital operation projectsNew material, new energy, environmental and Internet technologyBiotechnology, pharmaceuticals, modernization of traditional Chinese medicine and agricultureIT-related projects2. Listen to the monologue again and complete the following.Refer to transcripts.Practice 11. The following are some positions or job titles commonly seen in a company. Try to put them into Chinese.1) 董事会主席2）总裁，首席执行官3）首席营运官4）首席执行官5）财务领导6）销售领导7）市场部/营销部领导8）人事部领导9）总领导10）财务总监11）领导助理12）质检员13）营销部领导/主管14) 销售部副领导15）办公室领导/主任16）党委书记17）工会主席18）饮食主管19）保安20）销售代表21）总机/接线员22) 维修人员23）总工程师24）总会计师25）出纳员26）采购员27）公关小姐28）礼仪小姐29）审计员Part III Listening & Speaking 21. Refer to Transcripts.2. Listen to the dialogue and complete the following.Danish Crown Groups1) Parent company: Danish CrownStatus: largest pig slaughterhouse company in Europelargest cattle slaughterhouse company in DenmarkTurnover: USD 4.8billion annuallyHeadcount: 19,800Production volume: The pork division slaughters and processes 16million pigs a year, accounting for 7% of EU pork and1.5% of world-wide production of pork. The beefdivision slaughters and processes 430,000 heads ofcattle a year.Subsidiaries: The Group has altogether 7 subsidiaries2) ESS FoodEstablished: 1950Line of business: export trading companySales network: 9 sales subsidiaries all over the world, including Denmark,France, USA, Hungary, Holland, Korea, Japan and Hongkong.Turnover: USD 334 million annuallySales Volume: 230,000 tons annually3) Tulip InternationalStatus: Europe’s leading producer of processed meat products, such as bacon, canned food, sausages, semi-preserved food, luncheonmeat, and minced meat product.Plants: located in Denmark, UK, and Germany.Turnover: USD 694 million annually.Production volume: 146,200 tons annuallyII. Interpreting•Good morning, ladies, and gentlemen. I am honored to give you a presentation on our company.•My name is … I am in charge of…•I have divided my presentation into 3 parts. Firstly, I’d like to introduce to you the history of our company. Next, I’d like to talk about our latest products. Finally, I will say something about our market share.•If you have any questions, please feel free to ask as I go along.•I would be most grateful if you can hold any questions until the end of my presentation.•That’s all I want to say about the research and development of our new products.•Our company was founded in 1925. It started out as a workshop of 25 workers.•In the year 2000, our company succeeded in taking over and was listed on NASDAQ in the same year. As a result, we became a leader in our industry.•There are 5 departments in our company: Personal Department, R&D Department, Production Department, Marketing Department, and After-sales Department.•We have a staff of 1,500, among which 850 hold a bachelor’s degree or above.•We are a multi-national company. Our headquarters is located in Paris, France and we have established subsidiaries and branch offices in many countries and regions.•Last year, our company booked a business turnover of $1.8 billion anda profit of 800 million.•Mr. Black serves as the chairman and CEO of our company and Mr.Philips is our COO.•David oversees the production department and Mary runs the marketing department. They both report directly to the CEO.III. Role Play(Open.)IV. Group Work(Open.)VIII. Supplementary ReadingQuestions1. PepsiCo’s success is the result of superior products, high standards ofperformance, distinctive competitive strategies and the high integrity of our people.2. PepsiCo was founded in 1965 through the merger of Pepsi-Cola and Frito-Lay.Tropicana was acquired in 1998 and PepsiCo merged with The Quaker Oats Company, including Gatorade, in 2001.3. The company consists of the snack businesses of Frito-Lay North Americaand Frito-Lay International; the beverage businesses of Pepsi-Cola North America, Gatorade/Tropicana North America and PepsiCo Beverages International; and Quaker Foods North America, manufacturer and marketer of ready-to-eat cereals and other food products.4. PepsiCo contributes to society through support of social agencies,projects, and programs.5. PepsiCo is headquartered in Purchase, New York and the headquartersbuilding covers an area of 10 acres.Unit 5Part I Lead-in1. (Open.)2. (Open.)3. (Open.)4. The length: How long is the iPad? /What’s the length of the iPad?The width: How wide is the iPad? /What’s its width?The height: How high is it? /What’s its height?The color: What color is it?The weight: How much does it weigh?The features: What are the features of the iPad?The time to deliver: When can/will you deliver it?The cost: How much is it?The cost of delivery: How much does the delivery cost?The length of the guarantee period: How long is the guarantee period? Part II Listening & Speaking 1I Listening2. Listen to the monologue again and complete the following.1) What are the dimensions of the photocopier?2) What’s the diameter of the disk?3) Do you provide money-back guarantee for your products?4) This product is attractive, inexpensive, user-friendly, andenvironment-friendly.5) This model comes in three colors: white, black, and gray.6) What’s the shape of the product?7) Is it made of plastic or stainless steel?8) The container has a volume of 45 cubic centimeters.9) What are the selling points of your product?10) This high-tech product is well received at home and abroad.Practice 11. Can you give the English equivalents of the following?1) centimeter 2) meter3) millimetre 4) square metre5) cubic metre 6) kilometre7) mile 8) foot9) inch 10) yard11) kilogram 12) gram13) pound 14) ounce15) liter 16) gallon2. Do you know the following?1) 1.6093 2) 0.91443) 2.544) 0.454 5) 28.356) 0.9147) 4.546 (British measurement); 3.785 (American measurement)Practice 21.1) 圆形2) 半圆形3)正方形4) 椭圆形5) 三角形6)球体形7) 圆锥形8) 圆柱形9)立方体10) 长方形11) 金字塔形12)尖顶13) 长方形2. 1) circle 2) rectangle 3) oval 4)triangle 5) square6) cone 7) cylinder 8) pyramid9) sphere3. 1) n 2) k 3) g 4) m 5) h6) i 7) j 8) o9) l 10) b 11) a 12) d 13) p 14) c 15) q 16) e4. Refer to File 7 (Page 260-261).Practice 31) 效率高的2) 耐用的3) 昂贵的4) 高质量的5) 信息广的6) 现代化的7) 可调整的8) 稳固的9) 自动的10) 高科技的11) 靠得住的12)经济实惠的13) 不褪色的14) 有弹性的15) 舒适的16)有娱乐性的17) 可折叠的18) 手提的19) 环保型的20)利用方便的Part III Listening & Speaking 21. People use a lot of expressions to guide the audience through apresentation. Listen to some of these expressions, write them down, and identify their functions listed below.•If you have any questions, I’d be glad to answer them at the end.•Let me just go over that again.•I’ll have to close there.•Today I aim to talk about the after-sales service•Let’s turn to the question of advertising.•I’ve divided my talk into three parts•So, we’ve covered three main points.•I’d like you to look at this chart.•I think we all agree that the new product has to be launched next month.•Let’s start with the market research results.•Is that all clear?Functions1) d 2) f 3) a 4) j 5) h 6)b 7) k 8) e 9)c 10) g 11) iII. Interpreting•These flowers look very beautiful, but they’re made of plastic.•- Your shir t feels good. What’s it made of?- It’s made of rayon.•This factory is quite big. It covers an area of 125,000 square meters.•This kind of truck is 8.5 meters long, 4.6 meters wide and 3.5 meters high.Its maximum load is 13 tons.•This kite is shaped like a dragon. / This kite has the shape of a dragon.•The volume of this container is 500 cubic meters. / This container has a volume of 500 cubic meters.•The features of our products are beautiful, durable, small in size, light in weight and reasonable in price.•Our product is the bestseller of its kind, and it is well thought of by the customers.•The most excellent point of this model of PDA is its large memory.•This kind of Discman has been selling very well because it has excellent shock-resistance.III. Role Play(Open.)IV. Group Work(Open.)VIII. Supplementary ReadingQuestions1. PAL in the text refers to purpose, audience, and logistics.。
商务英语视听说I口试题目汇总 (1)
Dialogue practice topics for 2016—2017 Spring Term1.Job InterviewA(interviewer): Ask some general questions about name, education, personality, strengths and weaknesses, reasons for applying for the job of salesman in the company of Walmart, Guilin branch.B(interviewee): you will be graduating in June. You are majored in Business English from Guilin University of Aerospace Technology. Introduce yourself and your qualifications for the job of salesman in the company of Walmart, Guilin branch.2.Leave a message on the phone.A: Ms Mandel, Marketing Manager from IBM company, you want to speak to Miss Miler who has ordered 20 laptops from IBM company. Because the updating system takes more days, you can’t deliver the 20 laptops on time. You call to make sure whether Miss Miler can accept the delivery delay or they will choose to anotherIBM type. Make an appointment to talk with Miss Miler. Leave your telephone number +91 1347 2937B:Secretary of Miss Miler, you receive the telephone from Ms Mandel. Miss Miler is away on business. You can’t decide whether to accept the delivery delay or change to otherIBM type. Miss Miler will be available 2 hours later. You promise to tell Miss Miler that Ms Mandel called for something emergency and ask Miss Miler to call back when she comes back.3.Planning a meetingA: A new secretary in the marketing department—Linda, who will plan a meeting with 6 distributors and tells them the new policies of marketing on Thursday.You will ask marketing manager Stephen for help on how to prepare the meeting (including preparations before the meeting—setting the agenda, preparing copies of new marketing policies, speakers involved and their speaking order, tools prepared, room choosing, starting time and ending time)B: An experienced marketing manager—Stephen.You will teach Linda how to plan the meeting, including preparations before the meeting (setting the agenda, preparing copies of new marketing policies, speakers involved and their speaking order, tools prepared, room choosing, starting time and ending time.) Stephen will introduce the new marketing policies and new profit sharing. Before his talk, research and development manager will introduce the characteristics of the new talking pen. Each of them will talk for 10 minutes. At the end of two presentation, managers will answer some questions from the distributors. Altogether, the meeting will take about 1 hour.4.Taking a flight reservationA: You are going to attend an exposition in Los Angeles from Beijing on June 11th.(Thursday). Phone the booking office of Southern Airline to reserve a ticket for the travel. You will return on June 20th. Finally, you choose the departure day on June 10th. Choose the economy class and ask whether you can upgrade your economy class to business class with your miles. Your membership number is MK 23673. Ask the booking office to post the receipt and ticket for you. Pay by credit card.B: You are the booking agent. Answer the phone call of flight reservation. Ask about the flight date. Ticket on June 11th is booked up, June 10th is available, the departure time is 9 p.m. It’s a round trip ticket. Tell the client that she can upgrade her economy class to business class, which will take 10,000 miles of record. Make sure the name, departure place, time and destination. Tell the client to arrive at the airport at least 2 hours before departure time.5.At the check-in counterA: You are flying to San Francisco, waiting to check in. You have two pieces of luggage to check in. Your luggage is 29 kilos, you have to pay excessive luggage charge by US 30$. You choose the aisle seat-- Row 5 Seat F.B: You are the check-in agent. Check the passport and luggage. The luggage allowance is 20 kilos per passenger. Ask the customer to pay US 30$.Luggage tag is attached to the ticket cover. Boarding gate is Gate 10, boarding time is 8:30 p.m. and departure time is 9 p.m.。
《商务英语视听说》2019章节测试题与答案
《商务英语视听说》2019章节测试题与答案第1章单元测试1、How many chapters are included in the course?答案：162、This course aims to develop students’ proficiency in the use of English knowledge and skills in a wide range of business environments.答案：对3、This course is designated for undergraduate English majors.答案：错第2章单元测试1、What are the basic elements in a resume?答案：one’s personal information, educational background, job intention, relevant skills and qualifications, relevant experiences, achievements andrewards and so on2、Which of the following should NOT be highlighted in your self-introduction?答案：your hobbies3、In the mode of “STAR”, the letter”S” standsfor . 答案：Actions4、When you are asked “why do you apply for this post?” in the job interview, the interviewer is actu ally asking about _. 答案：your career planning5、Which of the following should you do in the job interview?答案：We should know about the company or post applied as much as possible.6、In the mode of “STAR”, the letter “A” stands for ____.答案：Actions7、Which of the following is NOT a frequently-asked question in the job interview?答案：What are your hobbies?8、During the job interview, we can ask the interviewer directly our future salary or promotion since we are really interested in it.答案：错9、Don’t speak with too much facial expression and too many gestures in the job interview.答案：Lord Byron10、Use some secular, free language instead of formal language to introduce yourself.答案：错第3章单元测试1、If the ownership of the companies is not open to the public, we call them closely held companies.答案：对2、Subsidiary refers to a company that is owned or controlled by another larger company, i.e. parent company.答案：对3、A company structure chart will show the jobs, listed by job title, the reporting structure, and company management.答案：对4、A job title is a term that describes in a few words or less the position held by an employee.答案：对5、Financial department is responsible for delivering goods to the customers.答案：错6、Human Resources Managers are responsible for cultivating, training, retaining, and compensating human talent.答案：对7、“2Ls” refer to Language competence and Learning competence.答案：对8、“4Cs” refer to Critical thinking competence, Creative competence, Cultural competence and Collaborative competence.答案：对9、The following statements are usually related to cultural competence except______.答案：Discriminates against some individual or group.10、The following statements are usually related to collaborative competence except______.答案：Is not willing to learn from others第4章单元测试1、You can make your business call . 答案：during the working hours2、When answering the phone, you should not say:“__.”答案：Who are you?3、When taking a message in a business call, the caller should leave some basic information except _.4、When making a call, sometimes there will be something wrong with the phone or telephone line. Which of the following expressions is not right when expressing the problems?答案：The phone is in order.5、When asking for someone during the business call, you should not say: “.”答案：6A6、When making a call, sometimes there will be something wrong with the phone or telephone line. At this moment, you can NOT say:答案：Would you like to leave a message?7、You should try to speak as loud as possible on the phone so as to make yourself heard clearly.答案：错8、In business calls if the person you want is not available, try to leave a message as detailed as possible.9、Usually a business call should not be longer than 3 minutes.答案：对10、During the business call we should stick to the subject and do not allow the conversation to drag out with meaningless chatter.答案：对第5章单元测试1、Contact can be as simple as sending everyone a friendly reminder through office e-mail, phone calls, or a post card reminder through the mail.答案：对2、As a chairperson, before holding a meeting, you should also decide who should attend and what the purpose of the meeting is.答案：对3、It is ok that you begin a meeting five to sevenminutes after it was scheduled.答案：错4、It is not necessary to stick to the agenda during the meeting.答案：错5、We should respect different views during the meeting.答案：对6、A well-planned agenda, posted ground rules, and using a bin can help meeting run effectively.答案：对7、The relaxing atmosphere is not good for the meeting to be productive.答案：错8、You needn’t use a consistent format when taking minutes.答案：错9、You should list all outcomes in the minute.答案：错10、A well-planned agenda, posted ground rules, using a bin and __ are the four most important keys to running the effective meetings.答案：This old friend of John’s第6章单元测试1、If your business trip is not necessary, it can be replaced by some alternatives.答案：对2、Making a positive and honest declaration can help you free from security check.答案：错3、Every country has specific regulations on the items to be carried in and out of the country.答案：对4、If it’s your first time to enter a country, you’dbetter know the relevant rules of declaration in advance.答案：对5、The receptionist should introduce the executive to the visitor first.答案：错6、If the meeting cannot be satisfies, the receptionist should always explain the real reason to the visitor.答案：错7、The receptionist should keep a register which includes date, time, name and the firm the visitor comes to.答案：错8、You should start the business talk with your business partner immediately after meeting him.答案：错9、The following can help you plan an efficient business trip except ____.答案：Minimize your itinerary.10、“I’d like to choose a hospitable hotel located in the city center, which should be equipped with business center and swimming pool.” In this requirement for room, which aspect is not mentioned?答案：services第7章单元测试1、A company presentation refers to a prepared speech given on behalf of listener’s own company for marketing and other certain purposes.答案：错2、If the basic elements are covered in a company presentation, it definitely means this presentation is an effective one.答案：错3、In a company presentation, the speaker should make the content well-organized, clearly identify the main points and supporting points.答案：对4、Nonlinguistic techniques mean body language and eye contact.答案：对5、In the main body of a company presentation , company profile, location, key personnel, market application areas should be covered.答案：对6、In a company presentation, some technical support especially slides, flip charts, PPTs are very important.答案：对7、The presenter is supposed to deliver the presentation as soon as possible.答案：错8、When company’s performance should be involved, some vivid verbs, the line, bar, pie graphs are the most favorable options.答案：对9、The basic elements of a company presentation contain __.答案：greeting and self-introduction、subject、main body、Q & A session10、What are the preparations before a company presentation?答案：Making a draft、Doing brief notes、Doing oral practice第8章单元测试1、Product presentation may be given to the investors to attract additional funding.答案：对2、A complete product presentation should include all 6 parts: introduction, outline, body, summary, conclusion, question and answer session.答案：错3、It’s advisable to state the outline at the beginning when giving a product presentation.答案：对4、Using pictures and visual aids can help to attract the audience’s attention when giving a product presentation.答案：对5、You may give a fluent product presentation without practice ahead of time.答案：错6、Body language can help to leave a deep impression on the audience.答案：对7、A good product presentation should be kept short, simple, engaging and real.答案：对8、When using PowerPoint slides, you should try tolimit slides to one every minute.答案：对9、Keep your product presentation simple. Here “simple” means __答案：保守秘密10、When giving a product presentation, you can use the following non-verbal communication skills: _.答案：该问题答案暂未收录，请手动搜索。
商务英语视听说口语题目
商务英语视听说口语题目1.Mr. Xie, a graduate of Guangdong University of Foreign Studies, is applying foraposition of Assistant Manager ,at Guangdong spinning Company Ltd.,. a sino-Britishjoint venture. The Vice Manager,Mr.Wang is interviewing him about his educational background.2. Mr. Cai has worked in astale-owncd enterprise for six years. He is now applying for the position of production manager in a Taiwanese company in Shenzhen. He is being intcrviewed about his work experiencc. qualifications and other special skills.3. You have a booking in the Peninsula Hotel in Singapore. You are now flying toSingapore. Upon arrival, you will check in. order some food and hope to have a morning call at 6:15 a.m. Make a dialogue according to the situation.4. Mr. Jones is going to New York on business and plans to book a single room from Dec.20 to 28. He calls to make a reservation at Hilton Hotel, but all the rooms are fully booked. He has to ring the Grand Hotel for a reservation Make a dialoguebetween Mr. Jones and the receptionist.5.You are at an airport. You have just finished checking in and are proceeding to the security check. Suppose you are carrying a toy gun for your son and a botle of styling mousse.6 Make up a dialoge according to the following suituation Mr xie a graduate of（估计拍漏了大学的名字，但是不妨碍）manager, Ms. Wang, is interviewing him about his educational background.7. You are the secretary of a foreign trade company. Your boss, Mr.Li Long, is goingto attend the Paris Exposition (巴黎博覧会) next weck. He wants you to make areservation for single room form July 9to 15. You call a hotel but are told the roomsare booked. You try a second hotel, but there are only double rooms available. Youhaveto try a third one and make a reservation.8. You are going on a business trip to London next Monday. Work with your partner and create a dialogue:. Booking a round trip from Nanjing to Iondon9.You are going on a business trip to London next Mondy work with your partenr and create adialogue:Checking in at the airport.10.You are going on a buinss tirp to London next Monday Work with your partnerand create a dialogue:Going through customs11 You are going on a business urip to London next Monday. Work with your parmerand create a dialogue:. Checking in at the hotel12. You will attend the Guangzhou High-lech Fair(高科技交易会) You ring to book a single room for three nights form October15to17im a hotelBut you are lold all the roomns are bookcd. You are recommended to try another hotel nearhy.Takc turns to be the client and the hotel clerk.13. You, Mr. Alan are flying to Berlin You are now checking in at Hongkong International Airport. Your partner acts as the check-in agent. Make up a dialogue at the check -in counter.14 You are at Kennedy Airport. You have just finished checking in and are proceeding to the security check. Suppose you are carrying a toy gun and a bottle of styling mousse.15. You have claimed your luggage and are going through customs. Suppose you arecarrying an I-pad bought two days ago for personal use before your left US. Make up a dialogue going through customs. your parncr acting as the customs official.16. Mr. Li, a graduate of Guangdong University of Forcign Studies, is applying for a position of Assistant Manager at Guangying Spinning Company Ltd, a Sino-British joint venture. The Vice Manager, Ms. Wang; is interviewing him about his personal information, educational background, work experience. qualifications and other special skills. Make up a dialoguc between the intervicwer and interviewee.17.The boss, Gcorge. is discussing the drop of laptop sales last month with the manager of sales department.18. Talking about jobsSituation: You are former classmates, but have not seen each other for years.Suppose you come across each other in Nanjing one day.Student A : Named John, graduating from South China University of TechnologyYou want to apply for the position of sales manager in Suning Commerce GroupCo.. Ltd. Student B: Named Smith. You happen to be a personnel manager in Suning Commerce Group. You try to provide your partner as much information as required.19. Situation: A group of sales persons working for ZTE Corporation are discussing the current drops in sales of mobile phones.Student A: Your name is Yu, marketing manager of Corporation You are analyzing the dropping sales.Student B: Your name is Xi. coming from Shanghai office. You are offering a promotion strategy to see whether it is effective or not.20. Situation :Make a hotel reservationStudent A: You are Mr. i Smith. a CEO of Pepesi Co.You are l going to go on a business trip to Shanghai.You are callimg to make a holel reservation.Student B：You are Mr John, working as a receptionist in a hotel. You are asking the customerStudent A wants and other questions.21.Mike and Mary are working in a company. Mary is planning a meeting. but she is not sure what to do. So, she asks Mike for help. Make a conversation about it.22.Alice works in a toy-bear company. Mr. Smith wants to place an order. So he inquires some questions about the products and the company.23. Situation Airport ConversationStudent A: You are John. You are departing from an airport in Canada. You are stopped by StudentB. a security ollicer.Student B: You are Mike. a security oflicer. You think there is something unusual with John and ask him some questions such asa) What is the purpose of your visit?b) Where have you been staying?)Who have been in contact with in Canada?d) What is inside your case?24. Talking on the phoneStudent A Your name is X You telephone Y at Business Circle Conferencing.Request details of the next course on telephone skills and ask them to be sent by email (give your email address). Confirm that you will want to send five members of yourStaff on the course and find out what discount can be given on group booking.StudentB; Your name is Z. You work for Business Circle ConferencingSomeone calls to speak to your colleague Y, but (s)he has taken the day off today.Takc a message.25. Job interviewStudent A: IntervicweexXx. living in Nanjing. born in 1980, electrical engineering major; enthusiastic, disliking to leave things half-done. organized and extremely capable: a poor speaker,having been studying how to speak in public persistent and a fast learner cooperative and have good teamwork spirit a dnvers license a CPA (Cerificd Public Accountan)Student B: InterviewerManager of GE company。
商务英语视听说模拟试卷
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题号 一 二 三 四 五 总分 得分 得分 阅卷人 I. Part I (20 Points) Directions: Listen to the following 10 short conversations and choose the best answer to each question you hear. （本大题共10小题，每题2分，共20分） 1. A. The man h asn’t got the textbook with the right edition. B. She is sorry that the man has lost his money. C. She wishes she could get a cheaper textbook, too. D. She is supposed to buy a fresh edition textbook. 2. A. Go to the police station. B. Ask a passerby what time it is. C. Wait a little longer. D. Telephone their roommate. 3. A. Jessie. B. Simon. C. The man. D. Paul. 4. A. By bus. B. By train. C. By plane. D. By car. 5. A. Life is less expensive in the city. B. Jobs are easier to be found in the city. C. Her job is in the city. D. Living in the suburbs is expensive. 6. A. She was at the movies. B. She was in bed. C. She was in the hospital. D. She was watching another channel. 7. A. The train is crowded. B. The train is late. C. The train is empty. D. The train is on time. 8. A. She misplaced her class card for biology.B. She arrived for registration too early.C. She missed registration.D. The man cannot spell her name.9. 班级 姓名 学号……………………………………密………………………………………封………………………………………线…………………………………A. She found it interesting.B. She found it boring.C. She found it instructive.D. She found it enjoyable.10.A. The woman should have seen the dentist last week.B. The woman already went to see the dentist last week.C. The dentist went away last week.D. The woman doesn’t need to see the dentist now.得分阅卷人II. Part II (40 Points)Conversation 1Directions: Vera Muller is phoning the Hotel Concorde. Listen to thetelephone conversation and then choose the best answer to eachquestion.（本大题共12小题，每题分，共40分）11. What is this conversation mainly about?A. Discussing the details of a conference.B. Booking rooms at a hotel.C. Discussing the room service of a hotel.D. Talking about receiving guests.12. How many people do Vera book rooms for?A. Two.B. Three.C. Four.D. Five.13. Why is the hotel rather full at the moment?A. Because it’s a busy season for tourism.B. Because there aren’t many hotels in the town.C. Because the hotel is a small one.D. Because there’s a trade fair being held there.14. What kind of rooms does Vera want?A. Two single rooms and one double.B. Two double rooms and one single.C. Three single rooms.D. Three double rooms.15. On which floor are the rooms Vera has booked?A. On the ground floor.B. On the first floor.C. On the fifth floor.D. On the sixth floor.Conversation 216. What’s wrong with the man?A. He has broken his leg.B. He has stomach upset.C. He has heart disease.D. He feels run-down.17. Did the man have a balanced diet?A. Yes, he did.B. No, he hasn’t been eating well.C. Yes, he eats a sandwich and a cup of coffee for lunch.D. Yes, he eats a lot for dinner.18. Which of the following is not the cause of his health problem?A. Working late.B. Unbalanced diet.C. Worrying.D. Eating too much.19. Which advice is not given to the man?A. To eat properly.B. To cook his own meal.C. To get enough sleep.D. To get some exercise.Conversation 320. Why does the man suggest the woman going to the parcel counter?A. The parcel counter is cheaper.B. His counter is not respon sible for the woman’s parcel.C. He is off duty now.D. He has no permit to send the coins.21. Whom will the coins be sent to?A. To her husband.B. To her boyfriend.C. To her brother.D. To her son.22. What special permit is required for sending coins?A. A permit from the local government.B. A permit from the customhouse.C. A permit from the post office.D. A permit from the police station.得分阅卷人III. Part III (40 Points)Directions: Listen to the following passages and choose the best answerto each question you hear.(本大题共7小题，每题6分，共40分)23.A. A major search engine.B. A marketing sales company.C. A money funding institution.D. A website owner.24.A. Promoting the ad service to others companies.B. Placing ads for other companies on their site.C. Selling their products through this online ad store.D. Selling information to other companies.25.A. In email or mailing lists.B. Through online news groups.C. On Websites.D. On TV.26.A. Read the Terms of Service.B. Check your Website ranking.C. Determine if Adsense is cost effective for you.D. Learn more about Adsense.Passage 227.A. An Internet mail order company.B. A moving company.C. A real estate consultant company.D. A shipping company.28.A. “Business day” is only from 9:00 . to 5:00 .B. “Business day” means a day on which people work, usually Monday through Friday.C. A regular day applies to those who don’t work, like students or housewives.D. A regular day is when everything goes according to a plan.29.A. Overnight.B. Two days.C. Less than one day.D. Within a week.。
商务英语视听说教程1姜荷梅答案U4
商务英语视听说教程1姜荷梅答案U41、—Is there ______ else I can do for you? —No, thanks. I can manage it myself.（）[单选题] *A. everythingB. anything(正确答案)C. nothingD. some things2、The strawberries ______ fresh. Can I taste (品尝) one?（）[单选题] *A. watchB. tasteC. soundD. look(正确答案)3、--Do you often go to the cinema _______ Sunday?--No, we _______. [单选题] *A. on; don’t(正确答案)B. on; aren’tC. in; doD. in; don’t4、48．—________ is your new skirt, Lingling?—Black. [单选题] * A．HowB．What colour(正确答案)C．WhichD．Why5、He runs so fast that no one can _______ him. [单选题] *A. keep upB. keep awayC. keep up with(正确答案)D. keep on6、( )Keep quiet, please. It’s ________ noisy here. [单选题] *A. many tooB. too manyC. too muchD. much too(正确答案)7、______ in the library. （）[单选题] *A. Don’t smokingB. No smokeC. No smoking(正确答案)D. Doesn’t smoke8、While they were in discussion, their manager came in by chance. [单选题] *A. 抓住时机B. 不时地C. 碰巧(正确答案)D. 及时9、_______ your help, I passed the English exam. [单选题] *A. ThanksB. Thanks to(正确答案)C. Thank youD. Thank to10、He _______ getting up early. [单选题] *A. used toB. is used to(正确答案)C. is usedD. is used for11、Boys and girls, _______ up your hands if you want to take part in the summer camp(夏令营)．[单选题] *A. puttingB. to putC. put(正确答案)D. puts12、Mary is interested ______ hiking. [单选题] *A. onB. byC. in(正确答案)D. at13、Growing vegetables（）constantly watering. [单选题] *A. neededB. are neededC. were neededD. needs(正确答案)14、I’m looking forward to hearing from you _______. [单选题] *A. recentlyB. soon(正确答案)C. quicklyD. fast15、There is something wrong with my teeth. I’ve had?a _______. [单选题] *A. toothache(正确答案)B. headacheC. stomachacheD. heartache16、Nowadays schools should care for the full _______ of a student’s talents. [单选题] *A. satisfactionB. development(正确答案)C. communicationD. preparation17、- I haven't been to Guilin yet.- I haven t been there, ______. [单选题] *A. tooB. alsoC. either(正确答案)D. neither18、68．—How ________ apples do you want?—I want two kilos. How ________ are they?—They are 5 yuan. [单选题] *A．much; manyB．many; much(正确答案)C．many; manyD．much; much19、—______ is it from your home to the bookstore?—About 15 kilometers.（）[单选题] *A. How far(正确答案)B. How muchC. How longD. How many20、We need a _______ when we travel around a new place. [单选题] *A. guide(正确答案)B. touristC. painterD. teacher21、You can buy some pieces of bread from "_______". [单选题] *A. Bakery(正确答案)B. Travel AgencyC. LaundryD. Ticket Office22、Her ideas sound right, but _____ I'm not completely sure. [单选题] *A. somehow(正确答案)B. somewhatC. somewhereD. sometime23、( ) My mother told me _____ in bed. [单选题] *A. not readB. not readingC. don’t readD. not to read(正确答案)24、—______? —Half a kilo.（）[单选题] *A. How much are theyB. How much is itC. How much would you like(正确答案)D. How many would you like25、We should have breakfast every day to keep ______. [单选题] *A. healthB. healthy(正确答案)C. healthilyD. the healthy26、What’s the point of going to school when I can’t do anything there? [单选题] *A. 时间B. 意义(正确答案)C. 方向D. 目标27、—Look at those purple gloves! Are they ______, Mary?—No, they aren’t. ______ are pink. （）[单选题] *A. you; IB. your; MyC. yours; Mine(正确答案)D. you; Me28、Modern plastics can（）very high and very low temperatures. [单选题] *A. stand(正确答案)B. sustainC. carryD. support29、It is reported（）three people were badly injured in the traffic accident. [单选题] *A. whichB. that(正确答案)C.whileD.what30、While I _____ the morning paper, a headline caught my eye.. [单选题] *A. have readB. was reading(正确答案)C. had readD. am reading。
商务英语视听说答案9-16单元
商务英语视听说答案9-16单元一、听力第一节(共5小题，每小题1分)听下面5段对话。
每段对话后有一个小题，从题中所给的A、B、C三个选项中选出最佳选项，并标在试卷的相应位置。
听完每段对话后，你都有10秒钟的时间来回答有关小题和阅读下一小题。
每段对话仅读一遍。
1、Who is the man talking about now?A.His girlfriend.B.His sister.C.His mother.2、What are they talking about?A.A traffic accident.B.A fire.C.A crime.3、Where does the conversation most probably take place?A.At a bookshop.B.At a kitchen.C.At a bank.4、Who was injured?A.George.B.George’s wife.C.George’s wife’s father.5、What do we learn from the conversation?A.Tony could not continue the experiment.B.Tony finished the experiment last night.C.Tony will go on with his experiment.第二节(共15小题，每小题1分)听下面5段对话或独白。
每段对话或独白后有几个小题，从题中所给的A、B、C三个选项中选出最佳选项，并标在试卷的相应位置。
听每段对话或独白前，你将有时间阅读各个小题，每小题5秒钟;听完后，各小题将给出5秒钟的作答时间。
每段对话或独白读两遍。
听第6段材料，回答第6至7题。
6、Where does this conversation most likely take place?A.In the street.B.At the woman’s home.C.Over the phone.7、What is the woman going to do tonight?A.Help her sister with English.B.Meet her friend at the station.C.Go to an exhibition with her parents.听第7段材料，回答第8至10题。
商务英语视听说 下 参考答案
Unit OnePart I Lead-in1.1) An inquiry is a request for information.2) The importer usually inquires the exporter for information or an offer for the goods hewishes to buy.2．A quotation is merely a notice of the price of certain goods at which the seller is willing to sell.3.1) B 2) C 3) APart II Listening & Speaking 1I Listening1.Listen to the passage and fill in the blanks.customers; a newly established firm; business relations; all the necessary information; a new customer; channelsa. banksb. Chamber of Commercee. business houseg. trade directoryi. market investigationj. trade fairs and exhibitions2.Listen to the passage and fill in the missing information.the Commercial Councilor’s office; a leading exporter; a good market in our country; price;terms of payment3. Listen to the dialogue and answer the following questions.1) Who is calling the manager of the exporting department?John Smith from the Carter Trading Company.2) Why does he call the manager of the exporting department?He thinks that there might be some opportunities between the two companies.3) What does he ask the manager of the exporting department to do?He asks the manager of the exporting department to send him brochures and illustrated catalogues.4. Listen to the passage and complete the notes.1) telephone, fax, or e-mail; the type of goods you are enquiring about; give a lot ofinformation about yourself; any particular items you are interested in2) specific and state exactly what you want; samples or patterns; invited to visit a showroom3) a prompt reply would be appreciated; a regular customer; quote competitive terms and offerconcessionsPart III Listening & Speaking 2I Listening1.Listen to two passages and complete the notes.1)an action undertaken by buyers; to acquire product details; the prices of goods; the termsof payment; under what conditions the deal can be made; prompt, definite and helpful2) you should decide exactly what you want before you write; would be at a total loss torespond; without knowing your company’s needs; should narrow down the type your company would consider; 3,000 copies a month; 25 copies at any one time; what you are looking for; you motivate her response2.Listen to a letter off inquiry and fill in the missing information.your inquiry of May 20; quoted; a range of designs and colors; in your market; catalogue;might be of interest to youII Interpreting(1)A: We're thinking of placing an order for Chinese tea with you.B: Which would you prefer, black or green tea?A: Both are very popular in my country. Could I have a look at your samples?B: Sure. This is Oolong Tea from Fujian and Longjing Tea from the West Lake, …A: They are really very good in color and flavor. No wonder your tea has been well received by so many people. Could you give me some indication of your price?B: Here is our price list. All the prices on the list are subject to our final confirmation.(2)A: Good morning, sir.B: Good morning. I’ve seen your catalogue and I’m interested in your Flying Pigeon Bicycle. I think this type of bicycle will have a ready market in Canada. This is a list ofmy requirements. Could you quote us your lowest price CIF Vancouver?A: We generally quote on a FOB. basis. Just a moment. I’ll work it out for you.(3)A: Hello!B: Hello! I’ve seen your catalogue and I’m interested in some of your products.A: You chose well. These products are selling well in your neighborhood. I believe they will have a ready market at your end.B: Could I have a look at your samples?A: Sure. Here you are.B: I’m very pleased with your products. I’m considering placing an order as long as your terms and conditions are acceptable.A: Here is our price list. These products are in great demand at present. So place your order early if at all possible.Part IV Supplementary Reading1．A sales enquiry can be generated in a number of ways. It can be a phone call, a letter, call for tender, fax or e-mail, or it may be as a result of contact by a representative，through your advertising, or direct marketing.2．Sales enquiries can be divided into active enquiries and passive enquiries.3．To take the active role.4．1) Decide whether we can do what is required, and also whether we should do it.2) Produce an estimate or price accurately and quickly.3) Have a process for keeping the customer informed at various stages of the process.4) Have a well-defined system of authorization, that does not impede progress, but doesensure decisions are made by the right people.5. Generally the steps are estimating, pricing, and proposal.Unit TwoPart I Lead-in1.Match the following currencies with their abbreviationsAustralian Dollar AUDCanadian Dollar CADHong Kong Dollar HKDNew Zealand Dollar NZDU.S. Dollar USDSwiss Franc SFrEuro Dollar EURGreat Britain Pound GBPJapanese Yen JPYSingapore Dollar SGDRenminbi RMB2.Match the Incoterms with their Chinese equivalents.CFR ( Cost and Freight) 成本加运费CIF ( Cost, Insurance and Freight) 成本,保险费加运费CIP ( Carriage and Insurance Paid To) 运费和保险费付至CPT ( Carriage Paid To) 运费付至DAF ( Delivered at Frontier) 边境交货DDP ( Delivered Duty Paid) 完税后交货DDU ( Delivered Duty Unpaid) 未完税交货DES ( Delivered Ex-Ship) 目的港船上交货DEQ ( Delivered Ex-Quay) 目的港码头交货EXW ( Ex-Works) 工厂交货FAS ( Free Alongside Ship) 船边交货FCA ( Free Carrier) 货交承运人FOB ( Free on Board) 船上交货3.Open4.OpenPart II Listening & Practice 1I Listening1.Listen and write down the following quotations.1) AUD 100 per dozen EXW Guangzhou(2) CAD 200 per kilogram FCA Guangzhou(3) EUR 137 per set FOB Shanghai(4) JPY 597 per unit FAS Shanghai(5) HKD 167 per piece CFR Hong Kong(6) SGD 463 per metric ton CIF Singapore(7) USD 800 per set CPT Geneva(8) CHF 2,629 per kilogram CIP Geneva(9) USD 325 per set Delivered at Sino-Mongolian frontier(10) EUR 317 per piece DES Marseilles(11) GBP 500 per unit DEQ London(12) EUR 386 per metric ton Delivered at 5 Maple Road, Bonn, Duty Paid(13) EUR 1,000 per metric ton Delivered at Maple Road, Bonn, Duty Unpaid2.Listen to the passage and fill in the missing words or expressions.1) offer; goods; a firm offer; non-firm offer; quality or specifications; details of prices; termsof payment; packing; buyer; counter offer; offer→counter offer→counter-counter-offer2) exporting; revenue; Appropriate pricing; establish all relevant market data; a particularmarket area; adjust prices; supply and demand; rising or falling; profit margin; The quality and quantity of the products; fluctuations3. Listen to the passage and complete the notes.quotes a price; taxes; gross prices; net prices; legally binding; when prices tend to fluctuate;are subject to change; hold the goods for a certain time; to protect their reputation; discounts;a trade discount; a quantity discount; a cash discount; a loyalty discountPart III Listening & Speaking 2I Listening1.Listen and fill in the missing information.A.100 cases; 5 kilograms per case; at USD25; CFR European main ports; September, 2002;five days.B.50,000 tons; USD 225;C. 200 kilograms; USD 120; FOB Shanghai.D. subject to our final confirmation; 8111 Pure Silk Fabrics; 382913-AB; 50,000 yards; inwooden cases; USD3.7 per yard CIF London; To be made in three equal monthlyinstallments; March 23, 2002; to be opened 30 days before the time of shipment;E. letter; reply; June 1; offer; 80 metric tons; 2002 Crop; USD765 per metric ton;June; transshipment; terms and conditions; insurance; 130%2. Listen to three paragraphs and fill in the blanks1) counter-offer; offer; sellers; consider2) buyers; bid; price; commodity; made3) an intermediary; the money; 2% of commission; price reduction; ―special discount‖;promoting and expanding sales; excluded from the export price.II Interpreting(1)A: Here is our offer for 1,000 cases of jasmine tea.B: Well, your price is too high to accept. It’ll be very difficult for us to make any sales.A: You must be aware that the price of jasmine tea has been increasing.B: But Vietnamese suppliers give a lower price.A: Every one in the trade knows that our jasmine tea is far more superior.B: I don’t deny the quality of your jasmine tea. But competition is keen. Many suppliers are in fact cutting their prices trying to get a larger market share.A: So far, our product can handle the competition well. We’ve had many orders and more are coming. It just shows that our product is competitive and our price is attractive.(2)A: Here is our price list. All the prices in the list are subject to our final confirmation.B: By the way, do you allow any commission?A: Well, our prices are quoted on an FOB net basis. As a rule, we don’t allow any commission.B: But you know, we’re a commissioned agent. We do business on a commission basis.Commission transactions will surely help to push the sale of your products.A: Yet your order is really not large enough.B: What quantity would you consider to be a large shipment?A: USD 500,000 or over.B: Wow, really substantial. Well, Mr. Chen, this is our first transaction. Can you be more flexible and offer us more favorable terms? It might be possible for us to establish along-term relationship.A: O.K. We would grant you a 3% commission if you place an order of USD 400,000.B: We appreciate your concession very much. However, we can usually get a 5% commission from our European suppliers.A: Mr. Green, our price itself is already favorable. It is for our future business that we make this exception. This is the best we can do.B: All right, we’ll have to accept it.(3)A: Mr. Wright, here is our offer for 5,000 metric tons of grade A red beans, USD175 per metric ton, CIFC 5% Rotterdam.B: Your price is on the high side, Mr. Chang. It’s impossible for us to conclude any transactions at this price.A: I don’t know why you think so. Frankly speaking, we wouldn’t quote you such a low price if you were not our regular customer. I bet y ou can’t get such a favorable pricefrom other suppliers.B: We got an offer from a Thailand supplier yesterday. Their price is 3% lower.A: You must take the quality of our red beans into consideration. Every one in this trade is well aware that the Chinese Grade A red bean is of superior quality. So the price ofgrade A commodities of course must be higher than those of inferior quality. Besides,there is a strong demand for Grade A red beans. A lot of orders are pouring in from allover the world. Most of the importers think that our offer is reasonable. I believe you'llmake profits buying at this price.(4)A: Your price is 5% higher than that of the last transaction.B: You know production cost has increased a great deal recently. We also need to consider upward trends when we fix the price.A: But it will be very difficult for us to persuade our clients to buy at such a price. You'll have to reduce your price by 5%.B: Your counter-offer is far beyond my reach. We can’t s tand such a big cut.A: We make this counter-offer based on the offers from other suppliers. We made inquiries to some suppliers at the same time and found that your price is higher than the othersuppliers.B: Could we just put this problem aside? Could you give me an idea of the size of your order first?A: It will largely depend on the price you offer. If you could make a 5% reduction, we would place an order of 100,000 pieces.B: All right. Shall we move together? We reduce the price by 3% on the condition that you increase your order to 200,000 pieces. This is our rock-bottom price.A: O.K. Let’s call it a deal.Part IV Supplementary Reading1.Pricing should be postponed until all of the other aspects of the transaction have beendiscussed.2.By presenting a more comprehensive negotiating package in a well planned andorganized manner.3.The exporter should react positively by initiating discussions on non-price questions,instead of immediately offering price concessions or taking a defensive attitude.4.The importer may press the exporter to make a concession on quantity discounts,discounts for repeat orders and improved packaging and labeling (for the same price).5.The importer may object to the initial price quoted.Unit ThreePart II Listening & SpeakingI Listening1.Listen to the dialogue and answer the following questions.1) Pillowcases, Article No. 201.2) 2,000 pieces.3) No. Because pillowcases Article No. 201 are the best selling goods. They are sold out fastevery year.4) She has to pay a higher price in order to get 2,000 pieces.2.Listen to a passage and fill in the missing information.quotation of Nov. 15; with samples; quality; prices; place a trial order; Ladies’ nylon pants;20,000 pcs; USD0.20/pc; USD4000.00; Bags; 500 pcs; USD1.00/pc; USD 500.00; a good market; place further and larger orders.3．Listen to a passage and decide whether the following statements are true or false.1) F 2) T 3) F 4) F 5) T 6) T 7) F 8) TPart III Listening & Speaking 2I Listening1．Listen to three dialogues and decide whether the following statements are true (T) or false(F).1）F 2）F 3）F 4）T 5）F 6）F 7）T 8）F 9）F 10）T2．Listen to a passage and answer the following questions.1）To check that the products are available and to confirm the order with the customer.2) No.3) The stock control system.4) You send an invoice to the customer.3. Listen to a passage and fill in the blanks.1) interest; to make enquires; place an order; publicizing and promoting; client; delivery;replacements; after-sales service2) letters, faxes or e-mails; a formal order; a firm order; terms and conditions; the articlenumber; the port of destination; the payment terms; execute the orderII Interpreting(1)A: We’ve received your inquiry, Mr. Smith. But we are sorry to tell you that the goods you inquired for are out of stock. You’ll have to wait for two months.B: Two months! It will be too long. Our customers are in urgent need of the goods.A: There’s nothing we can do. Our products have been well received for their high quality and reasonable prices. So demands have often been exceeding supplies. Though we havetried to speed up production, we still can’t meet the increasing demands. So I’d like to recommend to you the HRF-279.B: Our clients are familiar with GSB-112, but not HRF-279. How do I know that it will sell well in our market?A: Don’t worry. The HRF-279 has been selling well in Europe and in Southeast Asian countries. I’m sure it will have a ready market at your end.B: I hope so.(2)(On the phone)A: We have received your sample and are very satisfied with it. We’ll be placing a trial order for 50,000 sets. The order form will reach you tomorrow.B: We’re glad to accept your order. May I remind you that the sample should be added as part of the first shipment.A: No problem. Whenever we place an order, we always ask for a sale by sample agreement, so we can be sure of the quality of the product.B: Don’t worry. Our products are always as good as the samples we send.A: Thank you. If they sell well in our market, I can promise you that substantial orders will follow.(3)A: Hi.B: Hi. Nice to see you. How’s business?A: Not bad. How’s everything?B: It is the off-season in my market, since spring festival has just passed. I found that your sales of bicycles have been falling off lately, haven’t they?A: That’s because we have switched to car accessories.B: Then, are you still handling bicycles?A: I am, but not on a large scale. Are you thinking of placing an order for some bicycles?B: I’m considering placing an order for 50,000 sets if your price is workable.Part IV Supplementary Reading1.“China’s entry into the WTO is a historic event for China’s opening and reform‖,“astrategic decision by the Chinese government faced with the situation of economic globalization, and conforms with the target of China’s opening & reform and the construction of a socialistic market economic system‖. As a landmark historical development, China’s entry into the WTO symbolizes a new phase of China’s opening and reform, and will have a significant and far-reaching impact on the economic and social development of China in the new century.2.According to WTO rules, all WTO members have the right to enjoy equal and justtreatment, and have the obligation to observe the organization’s various regulations.3.The Chinese government has promised (1) to reduce the import tariff of 5000 kinds ofgoods as of January 1st, 2002, bringing the overall tariff level down to 12% from 15.3%,with a reduction rate of up to 73%, (2) to eliminate the quota licensing management of foodstuffs, wool, cotton, acrylic fibers, polyester pellets, fertilizer, and some tires as of the 1st of January 2002. By January 1st of 2005, non-tariff measures for over 400 kinds of goods will also be eliminated.4.The Chinese government should perform the obligations of Notification and Inquiry.5.China should ―make scientific analysis and comprehensive understanding of theadvantages and disadvantages, opportunities and challenges of entry into the WTO.When faced with advantages, take opportunities and make positive use of them; with disadvantages, work hard and strive to avoid risk‖.Unit FourPart I Lead-in1.Match Column A with Column BRevocable L/C 可撤销信用证Irrevocable L/C 不可撤销信用证Sight L/C 即期信用证Usance/time L/C 远期信用证Documentary L/C 跟单信用证Clean L/C 光票/无跟单信用证Standby L/C 备用/保证信用证Revolving L/C 循环信用证Red clause L/C 红条款信用证Reciprocal L/C 对开/互开信用证2.Open3.Below is a sample of irrevocable letter of credit which illustrates the various parts of a typicalletter of credit.1. 1.2.3.2. No.3. within 21 days from B/L date4. Questions for reflection1) T/T 2) open account 3) L/C 4) D/P 5) L/C 6) escrowPart II Listening & Speaking 1I Listening1. Listen to a passage and fill in the blanks.the letter of credit; reliable; safe; buyers; sellers; buyers; the opening bank; finance; collection; Documents against Payment; Documents against Acceptance; expenses; procedures; a risk;actual payment; collecting; non-payment; shipping documents; D/P at sight; D/P after sight; immediate payment; D/P; make payment; 45; 90; the documents; pays; acceptance; promise; the financial standing of the importer is sound; have convinced; payment.2. Listen to the dialogue between the bank clerk and the customer and answer the following questions.1. To make an investigation of the financial position of the Malaysian Trading Company.2. Yes.3. RMB￥898 in total.4. The results of the investigation of the financial standing of the Malaysian TradingCompany3.Listen to a passage and decide whether the following statements are true (T) or false (F)1) F 2) T 3) T 4) F 5) F 6) T 7) T 8) F 9) F 10) TPart III Listening & Speaking 2I Listening1.Listen to a passage and fill in the missing information.export; irrevocable letter of credit; at sight; 30 days before shipment; the 15th day;documents against acceptance; the payment method; through full discussion; our imports;payment by collection.2. Listen to a dialogue and answer the following questions.A.To discount a time bill.B. A ninety-day bill for USD 9,876,000.C.Yes.D.3．Listen to a passage and decide whether the following statements are true (T) or false (F).1）T 2）F 3）F 4）T 5）TII Interpreting(1)A: When should we open the L/C?B: The L/C must reach us one month before shipment. Since the goods are supplied from stock, you’d better open the L/C as soon as possible, otherwise it may delay theshipment.A: If we open the L/C one month before shipment, it’ll tie up our money. Would 15 days do?B: I’m afraid not. It’ll take us a lot of time to get the goods ready and book shipping space.You can’t expect us to make delivery within 15 days.A: When are you going to ship the goods?B: The goods will be ready at the end of January. So if the L/C would reach us by January 1, we could deliver the goods in early February.A: Do you have any stipulations on the validity of the L/C?B: We generally require the L/C to remain valid until the fifteenth day after shipment.A: Can we use Citi Bank as our opening bank?B: No problem at all.(2)A: I’m Chen Qiang of the Guangdong Silk Import & Export Corporation. I’d like to talk to you regarding your order No.123-456 with us.B: Is there anything wrong?A: Well, shipping space is all booked up. I’m afraid we can’t deliver the goods on time.Could you extend the L/C until the end of this month?B: No problem, but please try your best to solve the problem. The goods are seasonal commodities; we’ll have to meet the Christmas selling season.A: We’ll try our best to ensure delivery in Mid-October.B: Thank you very much.A: You’re welcome..( 3 )A: So far we have already settled the problems of price, quality and quantity.Now what about the terms of payment?B: We only accept payment by irrevocable letter of credit payable against shipping documents.A: Could you be more flexible and accept D/A or D/P?B: I’m afraid not.A: Frankly speaking, we have overstocked some other goods, and our floating funds are insufficient. It’ll tie up our money to open an L/C.B: I quite understand your position. But the problem is that the world economic situation is going downward and the financial market is fluctuating. We have to dobusiness on an L/C basis so as to be guaranteed.A: Then could you accept 50% payment by L/C and the balance by D/P?B: Sorry, we are not in a position to do that, yet we could offer you more favorable terms of delivery instead.Part IV Supplementary Reading1. An experienced exporting firm extends credit cautiously. It evaluates new customers withcare and continuously monitors older accounts. Such a firm may wisely decide to decline a customer’s request for open account credit if the risk is too great and propose insteadpayment on delivery terms through a documentary sight draft or irrevocable confirmedletter of credit or even payment in advance. On the other hand, for a fully creditworthycustomer, the experienced exporter may decide to allow a month or two to pay, perhapseven on open account.2.1)Cash in advance;2)Documentary letter of credit;3)Documentary collection or draft;4)Open account; and5)Other payment mechanisms, such as consignment sales.3. Drafts that are paid upon presentation are called sight drafts. Drafts that are to be paid at alater date, often after the buyer receives the goods, are called time drafts or date drafts.4. The exporter usually expects the buyer to pay the charges for the letter of credit, but somebuyers may not agree to this added cost. In such cases, the exporter must either absorb the costs of the letter of credit or risk losing that potential sale. Letters of credit for smaller amounts can be somewhat expensive since fees can be high relative to the sale.5. In a foreign transaction, an open account can be a convenient method of payment if thebuyer is well established, has a long and favorable payment record, or has been thoroughly checked for creditworthiness. With an open account, the exporter simply bills the customer, who is expected to pay under agreed terms at a future date. Some of the largest firms abroad make purchases only on open account.Exporters contemplating a sale on open account terms should thoroughly examine the political, economic, and commercial risks. They should also consult with their bankers if financing will be needed for the transaction before issuing a pro forma invoice to a buyer.Unit Five PackingI. Lead-in1.Open2.Open3.1) gunny bags 2) foam plastic 3) keg 4) barrels5) crate 6) iron drums 7) paper bags 8) cartonsII. Listening & Speaking 1I Listening1. Listen to the first part of a passage and fill in the blanks.damage free, destination, quality wooden, customized, mode of transportation, certification, vapor, land shipment, measured, location, loaded, end products, securing2. Listen to the second part and complete the notes.Centrally located 5 miles from the International Airport; 5,500 —30,000# forklifts, overhead cranes, a cherry picker and basic rigging tools, an assortment of saws and drills, as well as a fully equipped mobile packing unit; on call 24 hours a day, 7 days a week.3. Listen to a passage, and answer the following questions.1) To protect the commodity and keep it good in quality and intact in quantity in the circulation process and to increase the market value of the goods.2) Shipping packing is also called big packing or outer packing; the function of marketing packingis to protect the goods as well as to beautify and introduce them.III Listening & Speaking 2I. Listening1. Listen to the ten sentences and write them down.1) We are to use plastic wrappers for each shirt, so they are ready for window display.2) Please use normal export containers unless you receive special instructions from our agents.3)The packing must be strong enough to withstand rough handling.4)As for the packing of the products, we’d like to use crates.5)For this kind of product we export, each item is individually packed in plastic sheets.6) Every 24 pieces are packed in a paper carton before shipping.7) This shipping mark indicates the total number of cases, the ordinal number of package and number of the bill of lading.8) Packing charge is already included in the price.9)Actually we keep making improvements in our method of packing in order to meet the keencompetition in the world market.10)Each carton is lined with waterproof paper, so the contents can’t be spoiled by dampness orrain.2. Listen to the dialogue and answer the following questions.1)Each jar will be wrapped by tissue paper placing in its individual decorative cardboard. Thenwe pack the boxes in strong cardboard twelve to a carton, separated from each other by corrugated paper dividers.2)They are fragile commodities.3)Details of weight, symbols of warnings and directions such as USE NO HOOK, STOWAW AY FROM HEA T, DONOT DROP, and FRAGILE, as well as B’s own marks.3. Listen to the passage and do the following exercises.A: 1) B 2) A 3) C 4) C 5) AB: Fill in the blanks according to the passage you’ve just heard.1. standard cartons, corrugated rolls, air bubbles, plywood boxes, masking tape, plastic andsteel straps, buckles2. Frozen goods, Perishables, Consumable items3. general cargo, personal belongings, packing, transportation, insurance facilitiesII. Interpreting(1)A: The safety of packing is something we always pay a lot of attention to. Especially for fragile commodities, we’ve got to be extra careful. Otherwise, if something unexpectedhappened, we’d be responsible and it would cause you a lot of inconvenience, too.B: You’ re right. But wouldn’t it be safer to use wooden cases?A: Surely we can if you want us to, but the charge would be much higher.B: Then, let’ s keep using cartons.A: Sure, no problem. Cartons are good enoug h for goods like this. You don’ t have to worry about it.(2)A: I’m so glad that we have the chance to do business together.B: Me too.A: I made this special trip here this time hoping to have a look at the packing of our products because in the last shipment we received, there were a few items damaged bydampness.B: I’m sorry for that. But we have taken care of it.A: Could you be more specific?B: Although we are still using cartons, we have taken measures to prevent them from dampness. We have lined them with plastic sheets on the inside. In addition, we’ve put a―keep dry‖ sign on the outside.A: That sounds good.(3)A: Do you mind if I give you a little suggestion about the inner packing of the products?B: No. Go ahead.A: Well, you know, packing affects the reputation of the products, and one important function of packing is to stimulate the buyer’s desire to buy. In addition, packing shouldgive the buyer an idea of what is packed inside. Your products are good, but yourpacking doesn’t look attractive enough to the buyer.B: Thank you very much. That’s a good suggestion and we happen to have the same view.We have just improved our packing.A: Great! Would you let me have a look?B: Sure thing. Let’s go to the sample room.IV Supplementary Reading1.No, not really.2.Customers often require rapid delivery, and faster handling speeds require protectivepackaging, while the packaging engineers and product designers would optimize the。
商务英语视听说I口试题目汇总 (1)
Dialogue practice topics for 2016—2017 Spring Term1.Job InterviewA(interviewer): Ask some general questions about name, education, personality, strengths and weaknesses, reasons for applying for the job of salesman in the company of Walmart, Guilin branch.B(interviewee): you will be graduating in June. You are majored in Business English from Guilin University of Aerospace Technology. Introduce yourself and your qualifications for the job of salesman in the company of Walmart, Guilin branch.2.Leave a message on the phone.A: Ms Mandel, Marketing Manager from IBM company, you want to speak to Miss Miler who has ordered 20 laptops from IBM company. Because the updating system takes more days, you can’t deliver the 20 laptops on time. You call to make sure whether Miss Miler can accept the delivery delay or they will choose to anotherIBM type. Make an appointment to talk with Miss Miler. Leave your telephone number +91 1347 2937B:Secretary of Miss Miler, you receive the telephone from Ms Mandel. Miss Miler is away on business. You can’t decide whether to accept the delivery delay or change to otherIBM type. Miss Miler will be available 2 hours later. You promise to tell Miss Miler that Ms Mandel called for something emergency and ask Miss Miler to call back when she comes back.3.Planning a meetingA: A new secretary in the marketing department—Linda, who will plan a meeting with 6 distributors and tells them the new policies of marketing on Thursday.You will ask marketing manager Stephen for help on how to prepare the meeting (including preparations before the meeting—setting the agenda, preparing copies of new marketing policies, speakers involved and their speaking order, tools prepared, room choosing, starting time and ending time)B: An experienced marketing manager—Stephen.You will teach Linda how to plan the meeting, including preparations before the meeting (setting the agenda, preparing copies of new marketing policies, speakers involved and their speaking order, tools prepared, room choosing, starting time and ending time.) Stephen will introduce the new marketing policies and new profit sharing. Before his talk, research and development manager will introduce the characteristics of the new talking pen. Each of them will talk for 10 minutes. At the end of two presentation, managers will answer some questions from the distributors. Altogether, the meeting will take about 1 hour.4.Taking a flight reservationA: You are going to attend an exposition in Los Angeles from Beijing on June 11th.(Thursday). Phone the booking office of Southern Airline to reserve a ticket for the travel. You will return on June 20th. Finally, you choose the departure day on June 10th. Choose the economy class and ask whether you can upgrade your economy class to business class with your miles. Your membership number is MK 23673. Ask the booking office to post the receipt and ticket for you. Pay by credit card.B: You are the booking agent. Answer the phone call of flight reservation. Ask about the flight date. Ticket on June 11th is booked up, June 10th is available, the departure time is 9 p.m. It’s a round trip ticket. Tell the client that she can upgrade her economy class to business class, which will take 10,000 miles of record. Make sure the name, departure place, time and destination. Tell the client to arrive at the airport at least 2 hours before departure time.5.At the check-in counterA: You are flying to San Francisco, waiting to check in. You have two pieces of luggage to check in. Your luggage is 29 kilos, you have to pay excessive luggage charge by US 30$. You choose the aisle seat-- Row 5 Seat F.B: You are the check-in agent. Check the passport and luggage. The luggage allowance is 20 kilos per passenger. Ask the customer to pay US 30$.Luggage tag is attached to the ticket cover. Boarding gate is Gate 10, boarding time is 8:30 p.m. and departure time is 9 p.m.。
商务英语视听说原文与包括答案完整版本.docx
---WORD格式 -- 可编辑 --Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I aman outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. Mycareer aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls,taking and passing on messages to my boss.Q2.I received honors in several Financial management andcomputer contests. I am good at communicating, organizing and coordinating. I like to get along wellwith people from different backgrounds.If somethingblocks my path, I will look for a solution.I never giveup easily.Sometimes I receive comments that I need to improve inthe area of filing. I am now trying to improve bylearning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. Ilove to be a secretary, so I will definitely devotemyself to it. Moreover, high job satisfaction can beattained when the job is what I am interested in.Career development is very important for me whenchoosing a job. From what I know, Shangri-La providesequal career advancement for all staff. The jobrotation plan and individually tailored trainingprogram are really exciting and helpful for youngpeople like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, theAdministration Manager. Take a seat, please.W:Oh, is that your wife, Mr. Carter? She is sobeautiful.M: Thank you. Ah ⋯ Miss Yang, I’ve gone through yourresume. I ’d like to ask you some quest ions now, if youdon’t mind.W:Of course not. please go ahead.M:Well, can you tell me why you would like to work asa medical representative with us?W:I really like this kind of work, and having beena doctor for three years, I want to apply for thisposition for a change.M:Don’t you think it’s a pity for you to leave yourpresent job?W:To some extent, it is. I have learned a lot in thehospital. But I would like to try a different kind of life.By the way, could you tell me how much the newjob pays?M: Sure. There is a five-month probationary 用的 period andyou can only get RMB2,000 for each month.After that, we’ll determine your salary according toyour performance.W: Oh, I see. Then, what about the paid holidays,insurance, and things like that?M: Every employee in our company enjoys life insurance 人寿保 and unemployment insurance. In addition,they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for meto be promoted here?M: I ’m not sure. It depends on your ability and performance. Maybe we ’ll send you to one of ourbranches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And,where is your company based (把部在⋯)?M: Our company is based in New York, with branches inmany cities,such as Philadelphia,Beijing and London.⋯Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or makingpersonal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises thesesubjects to discuss them.What about the paid holidays, insurance, and thingslike that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And whereis your company based?It is also unwise to ask about things you should havealready known. You are only telling the interviewerthat you haven't done your homework.Part III Language FocusKey:o Name: Cai Ningo Personality:serious-minded认真的; calm; humorous;easy-goingo Strengths: the ability to work with all typesof peopleo Weakness: perfectionist; impatiento Work experience: six years’ financial industryexperience with several companies; two years’experience in an investment banko Qualification: graduated from Peking Universityin 2001 majoring in accounting; fluent English;bookkeeping记账and accounting proficiency inEnglish.o Reasons for leaving last job: want to find a job that ischallenging.o Questions about the job: Would I be able to workabroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financialconsultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren’t you? I’m CathyMandel, Director of the HR Department.Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice to meet you, too. I ’ve gone throughyour resume and would like to know more about you. Chen:Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell mea bit about yourself?Chen: Sure. I’m a senior student at GDUF. I expect tograduate this summer. My major is internationalfinance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of severalleading international consultant corporations whichcame to China after China entered WTO. I think workinghere would give me the best chance to use what I’velearned at university.Ms. Mandel: As a major in international finance, whatdo you think you can do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work outthe major cause. Then I will be able to search for ways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field?Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing,I really learned a lot from the experience, especially how to access评估people ’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressureand in a tough environment?Chen: No problem, I don’t care about pressure or the environment as long as I enjoy the work.Ms. Mandel: Good. Now, do you have any questions to ask? Chen: Yes, I’ve got one. Are there any opportunitiesfor Chinese employees to be transferred to the headoffice in New York or other branch offices around theworld?Ms. Mandel: Um, probably. I think you are likely to besent to work in an overseas branch to get experiencelater on once you’ve proved your worth.Chen: Oh, great. If I’m accepted, I will do my bestfor the company.Ms. Mandel: I wish you luck! We’ll notify you of ourfinal decision by Friday.Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultantcorporations which came to China after China enteredWTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees tobe transferred to the head office in New York or otherbranch offices around the world?Result of the interviewChen Bo will be notified of the final decision byFriday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you.Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for theposition of Sales Manager, right? Howdid you know aboutour company?Wang: I got to know your company from your TVcommercials. They are elaborately designed andproduced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl foryour company in Guangzhou.Mr. White: Really? That’s good. Then you must knowsomething about our company?Wang: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular withwomen all over the world.Mr. White: Huh, that’s right. Miss Wang, can you tellme which university you attended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bachelor’s degree in businessadministration.Mr. White: How is your English? You know, some staff members in our company are Americans, so conversationalEnglish is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quitewell.Mr. White: Good. I know you are now with United Butter.What is your chief responsibility there?Wang: I ’ve worked there for five years, since Igraduated from college. Two years ago, I was appointed Brand Manager — responsible for the Panda line ofbiscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment, seek new challenges and broaden my experience. That’s why Iwant to move into sales.Mr. White: What do you think is the most importantqualification for a salesperson?Wang: I think it’s self -confidence and qualityproducts.Mr. White: I agree with you. What salary would youexpect to get here?Wang: Well, I would leave it to you to decide after you consider my abilities. My current annual income inUnited Butter is 150 thousand. But, er,⋯coul d you tell me a little more about what the job entails?Mr. White: You would be in charge of all the salesactivities, for all hair products in northeast China.This would involve market analysis,client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any otherquestions?Wang: Yes, only one. When can I get your decision?Mr. White: I need to discuss with other board members.We’ll notify you of our decisi on as soon as possible.But ⋯ to be honest, you seem to be a good candidatewith the right kind of experience and personality.You’re high on my list.Wang: That ’s good! Thank you, Mr. White. I look forwardto hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1. F T F F To 2.1) Sales Manager2)Five3)Brand Manager4)biscuits5)Business Administration6)oral EnglishScripts Unit 2Script:Sherry: Daniel, it ’s you! I haven’t seen you for years .How are you doing?Daniel: Very well, thank you. And you, Shelly?Sherry: Not too bad. I heard you’ve got a new job. So, whatdo you do now?Daniel: I am an engineer in a large international carcorporation now.Sherry: Oh, that ’s nice! Which department are you in?Daniel: I ’m in the Research and DevelopmentDepartment.Sherry: That sounds great!Daniel: Yes, it ’s really a very exciting and rewarding job. At the moment, we are designing a new type of car. Sherry: Oh, really? You’ve always been clever,Daniel.I knew you ’d do something very challenging andcreative. Do you need to work overtime?Daniel: Not really, I just work regular hours most ofthe time. But on Friday nights, I sometimes stay in the office after work to deal with unfinished tasks.Sherry: Well, Daniel, you must come and see me sometime and tell me all about it over a cup of tea.Daniel: I certainly will. What about you, Sherry? Howis your job?Sherry: I am still the accountant of that cosmeticscompany⋯Task 2 Describing jobsScript:v Jack: Hi, I ’m Jack. I ’m the manager of the Research & Development Department. I’ve been in this positionfor three years. I have to manage all aspects of theproduct development process, including resourceallocation , budget requirements and personnel management. I have to work with marketing teams toanalyze the needs of the developing markets and direct our work accordingly.I ’m responsible for creating andmanaging the R&D teams and for the overall planning,execution , and success of the projects.v Janet: I ’m Janet, Sales Manager of R&T Company.Since I was promoted to the position of manager fouryears ago, I ’ve been engaged in variousresponsibilities. My responsibilities include:developing sales strategies; achieving sales targets;recruiting and training sales staff; supervising andmotivating team performance; expanding the customerbase and ensuring high levels of customer satisfaction.v Stanley: Hi, I’m Stanley. As the manager of theProduction Department, I ’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out thehuman and material resources needed. I ’m als o responsible for identifying the training needs of ourstaff and cultivating a culture of continuousimprovement in all aspects of manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is RobinCopperfield,the new vice president of our company. He will be in charge of the accounting work. Let’s givehim a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the fieldof accounting. So, it is a pleasure for us to have himhere. Now, Mr. Copperfield, I ’d like to introduce the vice presidents and managers to you.Robin: It’s OK, thank you!President: This is May Bates, Vice President in chargeof the Administration Department and the NeighborhoodService Department.Robin: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.President:And this is Dennis Hayes. Vice President in charge of the Marketing Department and the SalesDepartment.Dennis Hayes: How do you do, Mr. Copperfield? Glad tomeet you.Robin: Glad to meet you, Mr. Hayes.President: And this is ⋯oh, where is Andrew Jefferson?Robin: Mr. Jefferson? I’ve met him before. I heard heis one of the secrets of this company’s success.Everyone was raving about what a great job he ’s donein⋯President: Uh⋯ speak of the devil ⋯ Mr. Jefferson hasjust arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to seeyou again.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to aclient.Robin: Oh, t hat ’s OK. How many departments are you incharge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development,Engineering, Contract Budgets, andProject Preparation.Robin: No wonder you’re so busy.President: Mr. Copperfield, there are three managerswho report directly to you, and they are all ladies.So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for managementaccounts.Caroline Clinton: I’m Caroline Clinton, responsiblefor financial accounts.Lucy White: I’m Lucy White, responsible for dataprocessing.Robin: Oh, good. Nice to meet you all, ladies.Key:1.Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2.Administration; Marketing; Engineering; ProjectPreparation; Accounting3.1 ） administration ： rear service of thecompany,coordinating the staff to exercise2)neighborhood service:working out plans forpreserving&improving the physicl,social&economichealth of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on availableresearch5)engineering:manage&controlling projectquality,schedule &costs6)contract budgets:lead the preparation,development&management of the operational Video2 Do you like your job?Script:Robin: What ’s your job now, Jerome? Do you still workfor that wholly funded American company?Jerome: No, I left it three years ago. I have myown business now.Frank: Gee, that’s great! How do you feel as aself-employed entrepreneur ?Jerome: I feel good. I can make a lot more money thanbefore and I have a lot of independence in doing things.But, sometimes I ge[t] tired. As you know, it’s notvery easy to run a business on your own. What about you,Frank? What are you doing now?Frank: I’ve worked for several companies.After graduation, I wen[t] to a priva[te]company. Then a year later, I changed to a Sino-Japanese[ ‘sain ? u,d ? ? p? ’ni:z] joint-venture enterpriseand worked as a sales assistant. Two years later, Imoved on to a computer company and worked in export sales . And now, I’m an advertising executive.Colin: Oh, you are a real job-hopper. Why have youchanged jobs so often?Frank: I ’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I ’m gainin g a lot of experience!How is your job, Colin?Colin: I’ve been working for the PMC Textile Plantsince I graduated. Two years ago, I was promoted to LineSupervisor.Frank: Do you like your job?Colin: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the sameplace all the time. You often travel on business,right,Robin?Robin: Yes. As a buyer, I mus[t] travel to purchasestock. I’ve been to a lot of places.Colin: Maybe I should think about becoming a buyer⋯Robin: Mm⋯, everything has two sides. I get fed up with traveling. Nowadays, I wan[t] to spend more time withmy family.Janet: Hi, guys, may I join you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don’t you?What are you talking about?Robin: Jobs. What kind of job do you have, Janet?Janet: I’m the Public Relations Manager in a holdingcompany.Colin: Do you enjoy it?Janet: Yes. What I like about it is that I can meet alot of new and interesting people.Robin: How about your working hours?Janet: That’s the trouble. I usually have to workovertime because I often have dinner parties in theevening. I don’t get enough time with my family andbaby.Key:1.self-employed entrepreneur, buyer, Line Supervisor,Advertising Executive, Public Relations Managers like dislikeJeromemaking a lot more money; having lots of independence indoing thingsfeeling tired sometimesRobinhaving been to a lot of places toomuch traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; havinglittle time with her family and baby---WORD格式 -- 可编辑 --Scripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. MayI help you?Mike: Hello, this is Mike Twist from SmoothCommunication. Could I speak to Steve Turner, please?Office Assistant: Just a moment, please.Steve: Hi, Mike. It’s nice to hear from you. How’sthe English weather?Mike: It’s pretty good for this time of year. What’sit like in New York?Steve: Not good, I’m afraid.Mike: That ’s a pity! I’m planning to come by nextweek.Steve: Really? Well, you’ll come by and see us whileyou’re here, I hope.Mike: That ’s what I’m phoning about. I’ve got ameeting with a customer in Boston on Thursday next week.I was hoping we could arrange to meet up either beforeor after that.Steve: Great. That would give me a chance to showyou that convention center.Mike: That ’s what I was thinking.Steve: You said you have to be in Boston on Thursday?That ’s the 7th?Mike: That ’s right. I could stop over in New York on theway —that would be Wednesday. Would that bepossible?Steve: Ah, I’m afraid I won’t be in the office onWednesday.Mike: Er, well, the other possibility would be toarrange it after I leave Boston.Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Fridayevening.Steve: Ok. Well, it would be best for us if you couldfly in on Friday morning. I will pick you up at theairport,and then I could show you the convention center. If there ’s time, you could come back to the office and we’ll run through any of the details that stillhaven’t been finalized.Mike: That sounds good. Just as long as I can get backto the airport for my evening flight.Steve: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for theday—that ’s Friday the 8th, rig ht?Mike: That ’s right. Good. Well, I’ll do that and Ilook forward to seeing you next week.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you?Paul: This is Paul Jackson of Grand Company. Can I haveextension 3421?Operator: Certainly,hold on a minute and I ’ll put youthrough.Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I ’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I ’m afraid she won’t be back soon. Can I takea message?Paul: Yes, could you ask her to call me at 979-326-8965.I need to talk to her about the order we placed lastFriday. I ’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it ’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. PaulJackson.Roy: Thank you, Mr. Jackson. I ’ll make sure Louise getsthis as soon as possible.Paul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last F riday. T hey have to make some changes to the order.It ’s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling fromEngland.Receptionist:Yes, Mr. Schulz, who do you want to speakto ?Mr. Schulz: I’d like to speak to Mr. Matthews.Receptionist: Fine. Hold the line, please. I’mconnecting you now.(connected)Miss Perez: Hello. Mr. Matthew’s office. Who’scalling please?Mr. Schulz: This is Mr. Schulz calling from England.Can I have a word with Mr. Matthews?Miss Pere z: I ’m afraid Mr. Matthews isn ’t available.He’s gone to Hong Kong on business for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He ’ll be back on Friday afternoon. Is iturgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we ’ve justreceived your sample of the new assembly coffeetable and are quite happy with it?Miss Perez: Sure. It ’s very kind of you to say so. Can weexpect an order from you?Mr. Schulz: That ’s why I ’m mak ing the call. Please tell Mr.Matthews we ’re quite happy with the quality and design ofthe table, but the price is too high. Weneed some negotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthewsthat I won’t be able to get to your company that early this Saturday because of the rail strike. It’llprobably be afternoon before I arrive.Miss Perez: No problem, I’ll give him the message.Mr. Schulz: Thanks.Miss Perez: You’re welcome. Goodbye.Key:1. F F T T F2. Message 1) Will you tell him that we’ve just receivedyour sample of the new assembly coffee table and arequite happy with it?Message 2) Please tell Mr. Matthews we’re quite happywith the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday becauseof the rail strike.I probably won’t arrive until thatafternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can Ihelp you?Ms. Mandel: Good afternoon. I’d like to speak to Mr.Miller, please.Receptionist: Mr. Miller? Hold on, please. I’llconnect you.(connected)Leo Miller:Mr. Miller speaki ng. Who’s calling please? Ms. Mandel: This is Ms. Mandel from BCM. Is this HenryMiller?Leo Miller:What? Henry Miller? No, this is Leo Miller,in the Sales Department. Henry Miller is in the Customer Relations Office. I ’m afraid you’ve dialed the wrongextension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?Leo Miller: Sorry, I haven’t got a directory on handnow. Would you mind calling the switchboard again? I ’m sorry not to be of more help.Ms. Mandel: Oh, Ok. It doesn’t matter. I’ll call tothe receptionist. Thank you, anyway.Second attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: Good afternoon. This is Ms. Mandel again.I ’m afraid you gave me the wrong extension just now.I want to speak to Henry Miller, not Leo Miller. Receptionist: Oh, there are two Mr. Miller in ourcompany. I ’m very sorry, I didn ’t notice that. I ’ll put you through right now. Please wait a minute.Ms. Mandel: OK. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandelhangs up the phone.)Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller.No one is answering his line. I really need to talk to Mr.Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it.It ’s a rush order, and we need it urgently. Can youhelp?Receptionist: Of course. I’ll go and find him and askhim to ring you immediately. There may be a problem withhis line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line isconnected.)Ms. Mandel: Hello, Mr. Miller,this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!Henry Miller:Oh, I ’m terribly sorry for the trouble.I was in a meeting and I left my cellphone in my office. Ms. Mandel: Oh, OK. Mr. Miller,I ’m calling you about ⋯Key:1.First attempt1)A 2)CSecond attempt。
商务英语视听说原文与答案完整版
Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss.Q2.I received honors in several Financial management andcomputer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different backgrounds.If something blocks my path, I will look for a solution. I never giveup easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve bylearning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for youngpeople like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is sobeautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some quest ions now, if youdon’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work asa medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for thisposition for a change.M: Don’t you think it’s a pity for you to leave yourpresent job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me how much the newjob pays?M: Sure. There is a five-month probationary试用的period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according toyour performance.W: Oh, I see. Then, what about the paid holidays,insurance, and things like that?M: Every employee in our company enjoys life insurance 人寿保险 and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for meto be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of ourbranches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based (把总部设在…)?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.…Key:Is that your wife, Mr. Carter? She is so beautiful. Avoid asking interviewer personal questions or makingpersonal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises thesesubjects to discuss them.What about the paid holidays, insurance, and thingslike that?How much time will it take for me to be promoted here? But in which cities do you have your branches? And whereis your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous;easy-goingo Strengths: the ability to work with all types ofpeopleo Weakness: perfectionist; impatiento Work experience: six years’ financial industry experience with several companies; two years’ experience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English;bookkeeping记账 and accounting proficiency inEnglish.o Reasons for leaving last job: want to find a job thatis challenging.o Questions about the job: Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financialconsultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department. Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel. Ms. Mandel: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell mea bit about yourself?Chen: Sure. I’m a senior student at GDUF. I expect to graduate this summer. My major is internationalfinance.Ms. Mandel: So why did you choose our company? Chen: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’velearned at university.Ms. Mandel: As a major in international finance, what do you think you can do in consultancy? Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field? Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access评估people’s strengths and abilities. Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?Chen: No problem, I don’t care about pressure or the environment as long as I enjoy the work.Ms. Mandel: Good. Now, do you have any questions to ask? Chen: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around theworld?Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth. Chen: Oh, great. If I’m accepted, I will do my bestfor the company.Ms. Mandel: I wish you luck! We’ll notify you of ourfinal decision by Friday.Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to China after China enteredWTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Result of the interviewChen Bo will be notified of the final decision byFriday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good mo rning, sir. My name is Merry Wang. I’ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you.Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know aboutour company?Wang: I got to know your company from your TVcommercials. They are elaborately designed andproduced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? That’s good. Then you must know something about our company?Wang: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular withwomen all over the world.Mr. White: Huh, that’s right. Miss Wang, can you tell me which university you attended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bachelor’s degree in businessadministration.Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quitewell.Mr. White: Good. I know you are now with United Butter.What is your chief responsibility there? Wang: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line ofbiscuits.Mr. White: Why do you want to change your job? Wang: I want to change my work environment, seek new challenges and broaden my experience. That’s why Iwant to move into sales.Mr. White: What do you think is the most important qualification for a salesperson?Wang: I think it’s self-confidence and qualityproducts.Mr. White: I agree with you. What salary would youexpect to get here?Wang: Well, I would leave it to you to decide after you consider my abilities. My current annual income in United Butter is 150 thousand. But, er, … coul d you tell me a little more about what the job entails? Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any otherquestions?Wang: Yes, only one. When can I get your decision? Mr. White: I need to discuss with other board members. We’ll notify you of our decisi on as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality.You’re high on my list.Wang: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishScripts Unit 2Script:Sherry: Daniel, it’s you! I haven’t seen you for years.How are you doing?Daniel: Very well, thank you. And you, Shelly? Sherry: Not too bad. I heard you’ve got a new job. So,what do you do now?Daniel: I am an engineer in a large international carcorporation now.Sherry: Oh, that’s nice! Which department are you in?Daniel: I’m in the Research and DevelopmentDepartment.Sherry: That sounds great!Daniel: Yes, it’s really a very exciting and rewarding job. At the moment, we are designing a new type of car. Sherry: Oh, really? You’ve always been clever, Dan iel.I knew you’d do something very challenging andcreative. Do you need to work overtime? Daniel: Not really, I just work regular hours most of the time. But on Friday nights, I sometimes stay in the office after work to deal with unfinished tasks. Sherry: Well, Daniel, you must come and see me sometime and tell me all about it over a cup of tea. Daniel: I certainly will. What about you, Sherry? Howis your job?Sherry: I am still the accountant of that cosmeticscompany…Task 2 Describing jobsScript:v Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating andmanaging the R&D teams and for the overall planning, execution , and success of the projects.v Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction. v Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m als o responsible for identifying the training needs of our staff and cultivating a culture of continuousimprovement in all aspects of manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s givehim a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.Robin: It’s OK, thank you!President: This is May Bates, Vice President in chargeof the Administration Department and the NeighborhoodService Department.Robin: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield. President: And this is Dennis Hayes. Vice President in charge of the Marketing Department and the SalesDepartment.Dennis Hayes: How do you do, Mr. Copperfield? Glad tomeet you.Robin: Glad to meet you, Mr. Hayes. President: And this is…oh, where is Andrew Jefferson? Robin: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s donein …President: Uh… speak of the devil… Mr. Jefferson hasjust arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see youagain.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to aclient.Robin: Oh, t hat’s OK. How many departments are you incharge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development,Engineering, Contract Budgets, and ProjectPreparation.Robin: No wonder you’re so busy. President: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies.So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for managementaccounts.Caroline Clinton: I’m Caroline Clinton, responsiblefor financial accounts.Lucy White: I’m Lucy White, responsible for dataprocessing.Robin: Oh, good. Nice to meet you all, ladies.Key:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; ProjectPreparation; Accounting3.1）administration：rear service of thecompany,coordinating the staff to exercise2)neighborhood service:working out plans for preserving&improving the physicl,social&economichealth of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on availableresearch5)engineering:manage&controlling projectquality,schedule &costs6)contract budgets:lead the preparation,development&management of the operationalVideo 2 Do you like your job?Script:Robin: What’s your job now, Jerome? Do you still work for that wholly funded American company? Jerome: No, I left it three years ago. I have my ownbusiness now.Frank: Gee, that’s great! How do you feel as aself-employed entrepreneur ?Jerome: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I ge[t] tired. As you know, it’s not very easy to run a business on your own. What about you,Frank? What are you doing now?Frank: I’ve worked for several companies. After graduation, I wen[t] to a priva[te] company. Then a year later, I changed to a Sino-Japanese[‘sainəu,dʒæpə’ni:z] joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive. Colin: Oh, you are a real job-hopper. Why have youchanged jobs so often?Frank: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gainin g a lot of experience!How is your job, Colin?Colin: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to LineSupervisor.Frank: Do you like your job?Colin: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right,Robin?Robin: Yes. As a buyer, I mus[t] travel to purchase stock. I’ve been to a lot of places.Colin: Maybe I should think about becoming a buyer…Robin: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I wan[t] to spend more time withmy family.Janet: Hi, guys, may I join you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don’t you?What are you talking about?Robin: Jobs. What kind of job do you have, Janet? Janet: I’m the Public Relations Manager in a holdingcompany.Colin: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people.Robin: How about your working hours?Janet: That’s the trouble. I usually have to work overtime because I often have dinner parties in the evening. I don’t get enough time with my family andbaby.Key:1. self-employed entrepreneur, buyer, Line Supervisor,Advertising Executive, Public Relations Manager2. Names like dislikeJeromemaking a lot more money; having lots of independencein doing thingsfeeling tired sometimesRobinhaving been to a lot of places too much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family and babyScripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. MayI help you?Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?Office Assistant: Just a moment, please. Steve: Hi, Mike. It’s nice to hear from you. How’sthe English weather?Mike: It’s pretty good for this time of year. What’sit like in New York?Steve: Not good, I’m afraid.Mike: That’s a pity! I’m planning to come by nextweek.Steve: Really? Well, you’ll come by and see us whileyou’re here, I hope.Mike: That’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week.I was hoping we could arrange to meet up either beforeor after that.Steve: Great. That would give me a chance to show youthat convention center.Mike: That’s what I was thinking.Steve: You said you have to be in Boston on Thursday?That’s the 7th?Mike: That’s right. I could stop over in New York on the way—that would be Wednesday. Would that bepossible?Steve: Ah, I’m afraid I won’t be in the office onWednesday.Mike: Er, well, the other possibility would be toarrange it after I leave Boston.Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Fridayevening.Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that stillhaven’t been finalized.Mike: That sounds good. Just as long as I can get back to the airport for my evening flight.Steve: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day—that’s Friday the 8th, rig ht?Mike: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you? Paul: This is Paul Jackson of Grand Company. Can I haveextension 3421?Operator: Certainly, hold on a minute and I’ll put youthrough.Roy: Louise Paulson’s office. This is Roy speaking. Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I takea message?Paul: Yes, could you ask her to call me at 979-326-8965.I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. PaulJackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise getsthis as soon as possible.Paul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order.It’s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling fromEngland.Receptionist: Yes, Mr. Schulz, who do you want to speakto ?Mr. Schulz: I’d like to speak to Mr. Matthews.Receptionist: Fine. Hold the line, please. I’mconnecting you now.(connected)Miss Perez: Hello. Mr. Matthew’s office. Who’scalling please?Mr. Schulz: This is Mr. Schulz calling from England.Can I have a word with Mr. Matthews?Miss Pere z: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He’ll be back on Friday afternoon. Is iturgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Miss Perez: Sure. It’s very kind of you to say so. Can we expect an order from you?Mr. Schulz: That’s why I’m mak ing the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.Miss Perez: No problem, I’ll give him the message.Mr. Schulz: Thanks.Miss Perez: You’re welcome. Goodbye.Key:1. F F T T F2.Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and arequite happy with it?Message 2) Please tell Mr. Matthews we’re quite happywith the quality and design of the table, but the price is too high. We need some negotiation on it. Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until thatafternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can Ihelp you?Ms. Mandel: Good afternoon. I’d like to speak to Mr.Miller, please.Receptionist: Mr. Miller? Hold on, please. I’llconnect you.(connected)Leo Miller: Mr. Miller speaki ng. Who’s calling please? Ms. Mandel: This is Ms. Mandel from BCM. Is this HenryMiller?Leo Miller: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrongextension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?Leo Miller: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.Ms. Mandel: Oh, Ok. It doesn’t matter. I’ll call to the receptionist. Thank you, anyway.Second attemptReceptionist: Good afternoon. How can I help you? Ms. Mandel: Good afternoon. This is Ms. Mandel again.I’m afraid you gave me the wrong extension just now.I want to speak to Henry Miller, not Leo Miller. Receptionist: Oh, there are two Mr. Miller in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.Ms. Mandel: OK. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandelhangs up the phone.)Third attemptReceptionist: Good afternoon. How can I help you? Ms. Mandel: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can youhelp?Receptionist: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem withhis line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line isconnected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of! He nry Miller: Oh, I’m terribly sorry for the trouble.I was in a meeting and I left my cellphone in my office. Ms. Mandel: Oh, OK. Mr. Miller, I’m calling you about…Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, thereceptionist replied,“Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the oneMs. Mandel asked for, he said,“I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number,she said,“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given thewrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the thirdtime, she explained,“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?”6) When Ms. Mandel said it was hard to get hold of him,Henry Miller replied,“Oh, I’m terribly sorry for the trouble.”Scripts Unit 4Part II Listening and SpeakingTask 1 Formal and informal meetingsScript:Extract 1. Good afternoon, I’d like to call the meeting。
商务英语视听说课后练习题
商务英语视听说课后练习题商务英语视听说课程是专为提高商务人士在商务环境中使用英语进行听说的能力而设计的。
以下是一些课后练习题，旨在帮助学生巩固和提高商务英语的听说技巧。
练习一：听力理解1. 听一段商务会议的录音，记录下会议中讨论的主要议题。
2. 听一段商务谈判的对话，总结双方达成的共识和存在的分歧。
3. 听一段商务电话，找出通话双方的身份和通话的目的。
练习二：口语表达1. 模拟一个商务会议，与同伴讨论你们公司的新产品发布计划。
2. 模拟一次商务谈判，与同伴就价格、交货期和付款条件进行讨论。
3. 模拟一次商务电话，向客户介绍你的服务或产品，并回答客户的问题。
练习三：词汇运用1. 列出至少10个商务英语中常用的专业术语，并给出它们的定义。
2. 选择5个商务场景，为每个场景编写一个包含至少5个专业术语的短对话。
练习四：商务写作1. 写一封商务电子邮件，邀请潜在客户参加你们公司的新产品发布会。
2. 编写一份商务报告，分析上个季度的销售数据和市场趋势。
3. 制作一份商务演示文稿，介绍你们公司的主要业务和优势。
练习五：跨文化交际1. 阅读一篇关于不同文化背景下商务礼仪的文章，总结不同文化的特点。
2. 观看一段国际商务会议的视频，分析与会者的文化差异如何影响会议的进程。
3. 与同伴讨论如何在商务交流中避免文化冲突，并提出具体的策略。
练习六：案例分析1. 阅读一个商务案例，分析案例中的成功因素和失败原因。
2. 选择一个实际的商务问题，小组讨论并提出解决方案。
3. 观看一段商务新闻报道，讨论报道中的事件对相关行业的影响。
结束语：通过这些练习，你将能够提高你的商务英语听说能力，增强在商务环境中的沟通和表达能力。
记住，实践是提高语言技能的关键。
不断练习，不断挑战自己，你将在商务英语的世界中越走越远。
商务英语视听说答案U校园
商务英语视听说答案U校园I.词语英汉匹配（共20分，每题2分）注意：答题时，填写选项的大写字母代号！A. 学业要求；B. 教育背景；C.相关技能；D. 初级职位；E. 理学士；F. 客户服务；G. 安排面试；H. 维护工程师；I.工作经历；J. 复杂工程1. entry-level position翻译成汉语是？ [填空题] *_________________________________(答案：D)cational background翻译成汉语是？ [填空题] *_________________________________(答案：B)3. bachelor of science翻译成汉语是？ [填空题] *_________________________________(答案：E)4.work experience翻译成汉语是？ [填空题] *_________________________________(答案：I)5. customer service翻译成汉语是？ [填空题] *_________________________________(答案：F)6. maintenance engineer翻译成汉语是？ [填空题] *_________________________________(答案：H)7. relevant skills翻译成汉语是？ [填空题] *_________________________________(答案：C)8. complex project翻译成汉语是？ [填空题] *_________________________________(答案：J)9. arrange an interview翻译成汉语是？ [填空题] *_________________________________(答案：G)10. academic requirements翻译成汉语是？ [填空题] *_________________________________(答案：A)II.用所给词语填空（共20分，每题2分）注意：答题时，填写选项的大写字母代号！A. board of directors,B. information,C. scheduled,D. try,E. glad,F. confidence,G. organized,H. position,I. courage,J. thanks1. If there is any _______ we can provide, please contact us. 【填空题】 [填空题] *_________________________________(答案：B)2. The position that was advertised in the newspaper seems exactly the kind of job Mary is seeking and she would give it a _______.【填空题】 [填空题] *_________________________________(答案：D)3. Winning the first prize in the speech contest gave Wang Nan the ________ to apply for the position of assistant manager which seems to be impossible for a new hand.【填空题】 [填空题] *_________________________________(答案：F)4. A fire drill must be ______ and conducted so that all the freshmen know the escape route in dormitory building.【填空题】 [填空题] *_________________________________(答案：G)5. American literature lecture is _______ for December 20.【填空题】 [填空题] *_________________________________(答案：C)6. It is hereby announced that upon the decision of the _______, Mr. Mark Rossi is appointed Personnel Manager.【填空题】 [填空题] *_________________________________(答案：A)7. It was delighted news for me to learn that you had captured No. 1 ______ in sales in the market.【填空题】 [填空题] *_________________________________(答案：H)8. I’d like to commend you for your _______.【填空题】 [填空题] *_________________________________(答案：I)9.We are _____ that many years of your hard work has been recognized and appreciated.【填空题】 [填空题] *_________________________________(答案：E)10. Many ______ for doing so much to make my trip to America interesting.【填空题】[填空题] *_________________________________(答案：J)III.单选题（共20分，每题2分）1. _______me go. It is very important for me.【单选题】 [单选题] *A. Doing letB. Let doC. Do let(正确答案)D. To do let2. If you want to stay, let me know. _______?【单选题】 [单选题] *A. do weB. shall weC. do youD. will you(正确答案)3. ________ in the street. It’s dangerous.【单选题】 [单选题] *A. Not playB. Not to playC. Don't play(正确答案)D. Dont' to play4. Please ______me some money, will you?【单选题】 [单选题] *A. be lendB. lendingC. to lendD. lend(正确答案)5. The film is about to begin. Please ______ seated.【单选题】 [单选题] *A. areB. be(正确答案)C. isD. being6. There is no one else _________, is there?【单选题】 [单选题] *A. she can goB. she can go to(正确答案)C. to whom to goD. for her to go7. The team _______ waiting for finally arrived.【单选题】 [单选题] *A. who beenB. whom we hadC. who weD. we had been(正确答案)8. Mr. Crossett will never forget the days ______ he spent with his family.【单选题】[单选题] *A. whenB. which(正确答案)C. duringD. on which9. May 4th is the day ________we Chinese people will never forget.【单选题】 [单选题] *A. whichB. when(正确答案)C. on whichD. about which10. This is just the place________ I am longing to visit.【单选题】 [单选题] *A. that(正确答案)B. whereC. in whichD. to whereIV. 阅读下列祝贺信并用所给词语填空（共20分，每题2分）注意：答题时，填写所给词的大写字母代号！A. view;B. working;C. pleased;D. offer ;E. accept;F. contributed;G. deserve;H. look;I. profits; J. duringDear Don，We are quite 1.________to learn about your promotion to the CEO of Great Wall Electronics Company. Please 2._______ my warmest congratulations.This good news came as no surprise to us in 3. ______of your unusual abilities. You4._____the position after years of service in the company. Your experience in this field will surely bring in more5.______ for your company. We are sending you our best wishes for the future.Through five years of 6. ______with you, many of us know clearly how much you have 7._____ to building the relationship between our two companies. You also have come to know us well 8.______the past five years. We are ready to 9. ______you the same service in the days ahead.We 10. ______forward to the continuing growth of your company under your enlightened leadership.Yours sincerely,David1. 填什么？【填空题】 [填空题] *_________________________________(答案：C)2. 填什么？【填空题】 [填空题] *_________________________________(答案：E)3. 填什么？【填空题】 [填空题] *_________________________________(答案：A)4. 填什么？【填空题】 [填空题] *_________________________________(答案：G)5. 填什么？【填空题】 [填空题] *_________________________________(答案：I)6. 填什么？【填空题】 [填空题] *_________________________________(答案：B)7. 填什么？【填空题】 [填空题] *_________________________________(答案：F)8. 填什么？【填空题】 [填空题] *_________________________________(答案：J)9. 填什么？【填空题】 [填空题] *_________________________________(答案：D)10. 填什么？【填空题】 [填空题] *_________________________________(答案：H)V.根据中文提示完成申请信（共20分，每题2分）Dear Mr. Jackson,From the website of your company I 1. ___________________________ (得知) your need a sales representative for the Virginia, Maryland, and North Carolina areas. I am 2.___________________________ (对这一职位很感兴趣) of Acme Pharmaceutical, and believe that my education and employment background are3.___________________________ (适合这个职位).While 4. ___________________（攻读）my master’s degree, I was employed as 5._______________________ (销售代表) with a small dairy foods firm. I increased my sales volume and profit margin appreciably while at Farmer’s Foods, and I would like to repeat that success in the pharmaceutical industry. I have a strong 6.______________________________ (学业背景) in biology and marketing, and think that I could apply my combination of knowledge and experience to the health industry. I will 7. _______________________________________ (完成市场营销硕士学位) in mid-May and will be available to begin employment in early June.8._______________________________ (信内附有简历一份), which more fully details my 9. __________________ (资格) for the position.I look forward to talking with you regarding sales opportunities with Acme Pharmaceutical. I will 10. _________________________ (与您联系)next week to confirm that you received my email and résumé and to answer any questions you may have.Thank you for your consideration.Sincerely,Lynn A. JohnsonLynn A. Johnson1. 填什么？【填空题】 [填空题] *_________________________________(答案：learn about)2. 填什么？【填空题】 [填空题] *_________________________________(答案：very interested in the position)3. 填什么？【填空题】 [填空题] *_________________________________(答案：appropriate for the position)4. 填什么？【填空题】 [填空题] *_________________________________(答案：studying for)5. 填什么？【填空题】 [填空题] *_________________________________(答案：a sales representative)6. 填什么？【填空题】 [填空题] *_________________________________(答案：academic background)7. 填什么？【填空题】 [填空题] *_________________________________(答案：complete my master's degree in marketing)8. 填什么？【填空题】 [填空题] *_________________________________(答案：Enclosed is a resume) 9. 填什么？【填空题】 [填空题] *_________________________________(答案：qualifications)10. 填什么？【填空题】 [填空题] *_________________________________(答案：contact you)。
新视野商务英语视听说第三版上期末考试题目
新视野商务英语视听说第三版上期末考试题目本试卷共四大题，12页，满分110分。
考试时间120分钟。
注意事项：1.答卷前，考生务必在答题卡上用黑色字迹的钢笔或签字笔填写自己的考生号、姓名、考点考场号、座位号，再用2B铅笔把对应这两个号码的标号涂黑。
2.选择题每小题选出答案后，用2B铅笔把答题卡上对应题目的答案标号涂黑。
如需要改动，用橡皮擦干净后，再选涂其他答案。
不能答在试卷上。
3.非选择题必须用黑色字迹的钢笔或签字笔作答，答案必须写在答题卡各题目指定区域的相应位置上；如需要改动，先划掉原来的答案，然后再写上新的答案，改动的答案也不能超出指定的区域；不准使用铅笔、圆珠笔和涂改液。
不按以上要求作答的答案无效。
4.考生必须保持答题卡的整洁，考试结束，将本试卷和答题卡一并交回。
听力部分一、听录音，选出你所听到的选项。
（5分）（）1、A. traffic B. train C. tell（）2、A. taxi B. film C. ship（）3、A. street B. sled C. straight（）4、A. stop B. go C. wait（）5、A. next weekend B. today C. tomorrow二、听录音，选择恰当的答语。
（10分）（）1、A. You can take the No.15 busB. You can see the No.15 bus.C. Go straight and you can see the cinema.（）2、A. It’s the post officeB. It’s next to the post office.C. It’s next to the supermarket.（）3、A. No, it isn’t.B. No, there isn’t.C. Yes, there isn’t.（）4、A. You’re right.B. You’re welcome.C. see you.三、听录音，判断下列句子与你所听内容是（T）否（F）一致。
商务英语视听说原文和答案解析
Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss.Q2.I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different backgrounds.If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, Iwant to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary试用的period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that?M: Every employee in our company enjoys life insurance人寿保险and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here? M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based (把总部设在…)? M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.…Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years’financial industry experience with several companies; two years’ experience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourself? Chen: Sure. I’m a senior student at GDUF. I expect to graduate this summer. My major is international finance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned atuniversity.Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field?Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access评估people’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?Chen: No problem, I don’t care about pressure or the environment as long as I enjoy the work.Ms. Mandel: Good. Now, do you have any questions to ask?Chen: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth. Chen: Oh, great. If I’m accepted, I will do my best for the company.Ms. Mandel: I wish you luck! We’ll notify you of our final decision by Friday. Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? That’s good. Then you must know something about our company?Wang: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.Mr. White: Huh, that’s right. Miss Wang, can you tell me which university you attended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bachelor’s degree in business administration.Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chief responsibility there?Wang: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson?Wang: I think it’s self-confidence and quality products.Mr. White: I agree with you. What salary would you expect to get here? Wang: Well, I would leave it to you to decide after you consider my abilities. My current annual income in United Butter is 150 thousand. But, er, …could you tell me a little more about what the job entails?Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?Wang: Yes, only one. When can I get your decision?Mr. White: I need to discuss with other board members. We’ll notify you ofour decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.Wang: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishScripts Unit 2Script:Sherry: Daniel, it’s you! I haven’t seen you for years. How are you doing? Daniel: Very well, thank you. And you, Shelly?Sherry: Not too bad. I heard you’ve got a new job. So, what do you do now? Daniel: I am an engineer in a large international car corporation now.Sherry: Oh, that’s nice! Which department are you in?Daniel: I’m in the Research and Development Department.Sherry: That sounds great!Daniel: Yes, it’s really a very exciting and rewarding job. At the moment, we are designing a new type of car.Sherry: Oh, really? You’ve always been clever, Daniel. I knew you’d do something very challenging and creative. Do you need to work overtime? Daniel: Not really, I just work regular hours most of the time. But on Friday nights, I sometimes stay in the office after work to deal with unfinished tasks. Sherry: Well, Daniel, you must come and see me sometime and tell me all about it over a cup of tea.Daniel: I certainly will. What about you, Sherry? How is your job?Sherry: I am still the accountant of that cosmetics company…Task 2 Describing jobsScript:v Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution , and success of the projects.v Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted tothe position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.v Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating a culture of continuous improvement in all aspects of manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.Robin: It’s OK, thank you!President: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.Robin: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.President: And this is Dennis Hayes. Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.Robin: Glad to meet you, Mr. Hayes.President: And this is…oh, where is Andrew Jefferson?Robin: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in …President: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.Robin: Oh, that’s OK. How many departments are you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.Robin: No wonder you’re so busy.President: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.Robin: Oh, good. Nice to meet you all, ladies.Key:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; Project Preparation; Accounting3.1）administration：rear service of the company,coordinating the staff to exercise2)neighborhood service:working out plans for preserving&improving the physicl,social&economic health of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on available research5)engineering:manage&controlling project quality,schedule &costs6)contract budgets:lead the preparation,development &management of the operationalVideo 2 Do you like your job?Script:Robin: What’s your job now, Jerome? Do you still work for that wholly funded American company?Jerome: No, I left it three years ago. I have my own business now.Frank: Gee, that’s great! How do you feel as a self-employed entrepreneur ? Jerome: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I ge[t] tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?Frank: I’ve worked for several companies. After graduation, I wen[t] to a priva[te] company. Then a year later, I changed to a Sino-Japanese [‘sainəu,dʒæpə’ni:z] joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.Colin: Oh, you are a real job-hopper. Why have you changed jobs so often? Frank: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?Colin: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.Frank: Do you like your job?Colin: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get anopportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?Robin: Yes. As a buyer, I mus[t] travel to purchase stock. I’ve been to a lot of places.Colin: Maybe I should think about becoming a buyer…Robin: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I wan[t] to spend more time with my family.Janet: Hi, guys, may I join you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don’t you?What are you talking about?Robin: Jobs. What kind of job do you have, Janet?Janet: I’m the Public Relations Manager in a holding company.Colin: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people.Robin: How about your working hours?Janet: That’s the trouble. I usually have to work overtime because I often have dinner parties in the evening. I don’t get enough time with my family and baby.Key:1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive,Public Relations Manager2. Names like dislikeJeromemaking a lot more money; having lots of independence in doing things feeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family and babyScripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. May I help you?Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?Office Assistant: Just a moment, please.Steve: Hi, Mike. It’s nice to hear from you. How’s the English weather? Mike: It’s pretty good for this time of year. What’s it like in New York? Steve: Not good, I’m afraid.Mike: That’s a pity! I’m planning to come by next week.Steve: Really? Well, you’ll come by and see us while you’re here, I hope. Mike: That’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.Steve: Great. That would give me a chance to show you that convention center. Mike: That’s what I was thinking.Steve: You said you have to be in Boston on Thursday? That’s the 7th?Mike: That’s right. I could stop over in New York on the way—that would be Wednesday. Would that be possible?Steve: Ah, I’m afraid I won’t be in the office on Wednesday.Mike: Er, well, the other possibility would be to arrange it after I leave Boston.Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized.Mike: That sounds good. Just as long as I can get back to the airport for my evening flight.Steve: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day—that’s Friday the 8th, right?Mike: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you?Paul: This is Paul Jackson of Grand Company. Can I have extension 3421? Operator: Certainly, hold on a minute and I’ll put you through.Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible. Paul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England.Receptionist: Yes, Mr. Schulz, who do you want to speak to ?Mr. Schulz: I’d like to speak to Mr. Matthews.Receptionist: Fine. Hold the line, please. I’m connecting you now. (connected)Miss Perez: Hello. Mr. Matthew’s office. Who’s calling please?Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss Perez: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He’ll be back on Friday afternoon. Is it urgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Miss Perez: Sure. It’s very kind of you to say so. Can we expect an order from you?Mr. Schulz: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.Miss Perez: No problem, I’ll give him the message.Mr. Schulz: Thanks.Miss Perez: You’re welcome. Goodbye.Key:1. F F T T F2.Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it. Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can I help you?Ms. Mandel: Good afternoon. I’d like to speak to Mr. Miller, please. Receptionist: Mr. Miller? Hold on, please. I’ll connect you.(connected)Leo Miller: Mr. Miller speaking. Who’s calling please?Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?Leo Miller: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?Leo Miller: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.Ms. Mandel: Oh, Ok. It doesn’t matter. I’ll call to the receptionist. Thank you, anyway.Second attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.Receptionist: Oh, there are two Mr. Miller in our company. I’m very sorry, Ididn’t notice that. I’ll put you through right now. Please wait a minute.Ms. Mandel: OK. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.) Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?Receptionist: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!Henry Miller: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’m calling you about…Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied,“Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said, “I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained,。
模拟试卷
商务英语听说考试题（90分钟完成，满分100分）姓名班级学号I Multiple-choice (2’*5=10’)( ) 1、These companies founded Aug.8,2001A. are, inB. were, onC. was, onD.were, on( ) 2. It is hot today, _______it?A. isB. doesC. isn'tD. doesn't( ) 3. I like working here. I have a good _____, about 3, 000 yuan a month.A．time B．idea C．pay D．place( ) 4、Would you like____that for you?A.me to orderB.me orderingC.that I orderD.me order( ) 5、The name of our company is .A. Maiduoduo cake shopB. Dashenlin drugstroeC. Jinli fashion companyD. China Textile CompanyII Cloze (1’*10=10’)Miss Li is a 1 . She works in a big hospital. 2 gets up at five in the morning. She often has 3 at 6:50. 4 that she goes to the 5 by bus. She cleans her office when she gets 6 early. Then her work-mates come. 7 begin work at 8:00. They are very busy (忙碌) all day.She 8 home at 5:00. Then she does 9 for her family. After supper she 10 books. Sometimes she watches TV or talks with her parents.( ) 1．A．teacher B．worker C．doctor D．driver( ) 2．A．He B．She C．Her family D．They( ) 3．A．breakfast B．lunch C．a meal D．supper( ) 4．A．Before B．On C．For D．After( ) 5．A．park B．hospital C．factory D．shop( ) 6．A．there B．to there C．over there D．here( ) 7．A．She B．Work-mates C．Her work-make D．They( ) 8．A．stays B．goes C．leaves D．walks( ) 9．A．shopping B．washing C．cooking D．cleaning( ) 10．A．reads B．sees C．looks at D．watchesIII Reading Comprehension (2’*10=20’)Passage one： A Sentence with Five "And"Can you think of a sentence that the word "and" appears five times, without any words in between? There is one at the end of this story.There was once an inn which was called "The Horse and Cart". It had a sign outside it, and there was a picture of a horse and a cart on it. But the sign was getting old, so the owner of the inn decided to have a new one made.He went to a painter and asked him to paint one and to write "The Horse and Cart" on it in large letters.A few days later, he went to see how the painter was getting on. He liked the picture of the horse and cart very much, but he did not like the writing at all. He said to the painter, "No, no! There's too much room between HORSE and AND and AND and CART!"( ) 1. An inn is a ____.A. a small houseB. a small horseC. a small hotel or place where one can stayD. a kind of colored liquid that can be used for writing( ) 2. There was a ____ outside the inn.A. blackboardB. cartC. painterD. sign( ) 3. The owner of the inn decided to ____.A. sell his innB. buy a new signC. to paint his innD. call a painter to paint a new sign( ) 4. The owner of the inn thought ____.A. the letters on the sign were too largeB. the letters on the sign were poorly writtenC. there were less space between the letters on the signD. the letters on the sign were separated too widely( ) 5. The owner liked ____ but not ____.A. the painter ... the lettersB. the horse ... the lettersC. the picture ... the writingD. the sign ... the writingPassage Two: Tom walked into a shop. It bad a sign outside : "Second-hand (旧的) clothes bought and sold . "He was carrying an old pair of trousers and asked the owner of the shop, "How much will you give me for these?" The man looked at them and then said: "Two dollars.""What!" said Tom, "I had guessed they were worth at least five dollars.""No," said the man, "they aren't worth a cent more than two dollars.""Well," said Tom, taking two dollars out of his pocket. "Here's your money. These trousers were hanging outside your shop. The list price (标价)of them was six dollars and a half. But I thought thatwas too much money, so I wanted to find out how much they were really worth."Then he walked out of the shop with the pair of trousers and disappeared before the shop owner could think of anything to say.( ) 6. At first the owner of the shop thought that Tom __________.A. wanted to steal the trousersB. wanted to sell the trousersC. wanted to fool himD. wanted to buy the trousers( ) 7. The owner of the shop_______ for the old trousers .A. would give Tom two dollarsB. would pay three dollarsC. would pay five dollarsD. would give Tom six dollars and a half( ) 8. The shop owner insisted that the trousers were worth only two dollars because __A. he wanted to sell them cheaply (廉价地)B. he didn't like the trousersC. he wanted to buy them cheaplyD. they were old and dirty( ) 9. In fact, the trousers _________.A. were hanging inside the shopB. had been the shop owner'sC. were stolen by Tom from the shopD. had been Tom's( ) 10. From the story we know that _________ cheaper than the list price.A. the owner sold the trousers two dollarsB. Tom sold the trousers one dollar and a halfC. the owner bought the trousers three dollarsD. Tom bought the trousers four dollars and a halfIV Translation (40’)1.短语：（2’*10=20’）供不应求引进外资保兑信用证销售部反应良好成交销售旺季电脑病毒引进外资支付条款2.句子：（4’*5=20’）我们公司每年都参加广交会来推广（promote）我们的新产品。
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＿高级商务英语视听说（一）
Part I Viewing 35%
Ⅰ. Directions: Watch the following videos and choose True(T) or False (F) for the following statements. Each video will be played twice. 25%)
II. Directions: Watch the following videos and fill in the blanks in the following table. Each video will be played twice. 10%
Part II Listening 35%
III. Directions: Listen to the following monologue and fill in the blanks. Each audio will be played twice. 15%
IV. Directions: Listen to the following dialogue and choose the best answer for the following questions. Each audio will be played twice. 8%
V. Directions: Listen to the following dialogue and answer the following questions. Each audio will be played four times. 12%
Part III Speaking 30%
VI. Directions: Give a talk around 5 minutes on the following topic.30%
Suppose you are a Public Relations Manager in a well-reputed company. Recently several photos of the CEO of your company were released in a local newspaper. The photos showed that the CEO was taking marijuana with a group of his friends in a party when he was at college, which established a bad image of the CEO as well as the company. As the Public Relations Manager, how would you deal with this event?
1.迅速成立公关危机小组，开媒体沟通会，
The number one priority is to set up a public relation group and hold an emergency meeting to analyze whether the photo is authentic and then make a Crisis Management Plan.
2.即使不能给出一个清晰的解释，也要先发表一个申明，给出一个基本的态度，立场，明确危机处理的进程，时间和方式。
Even though we can’t provide a clear explanation for this photo at time, we should also issue a statement about our basic attitude and standpoint for the public.
3.将得出的结论对外发布，对公司很有利。
在第一时间答疑解惑，稳住大局，并随时将事件进展与媒体和公众真诚沟通。
绝不允许留给谣言、中伤和恶意炒作蔓延的机会
4.对其分支机构就如何回应消费者的询问，竞争者的打击。
经销商的质疑等统一口径，做出合理的解释。
5.及时召开股东大会。
积极的将情况和投资者，股东等相关机构沟通解释，取得他们的支持，稳定公司的股价。
6.加强对内部网络的监控和管理，防止内部员工将一些ceo不想向公众表达的信息通过网络传播出去。
Buyao 将外部危机转化为内部危机
7.记者招待会CEO出面自己澄清。
CEO必须道歉。
人们会原谅犯错误，但绝不会原谅不认识错误。
让当时的小伙伴出现，增加可信度。
合纵联横，争取各方支持。
一个好汉三个帮。
在危机时刻，各方的支持对赢人心、挽形象就太重要了.
8.利用媒体，如证券类报纸，财经类报纸，影视媒体，进行舆论导向。
全方位传播公司正面新闻，潜移默化影响公众的心理.
9.邀请第三方机构、中立的经济专家、有公信力的政府机关，从侧面来影响公众，促使公众以积极地态度来来接受一个新的、脱胎换骨的企业形象。
10. 不要让事件本身再成焦点，不要成为人们讨论的话题。
同时和有影响力的政经媒体合作，加强深度分析报道，转移媒体视线。
11.加大广告投放力度，给股民和消费者信心。
广告的力度，往往也是企业运作是否正常的晴雨表。
在有影响力媒体的黄金时段或版面投放广告，不仅会在逆市中提升品牌，而更重要的是在向消费者和股民传递信心。