BEC中级听力全真试题及答案
BEC商务英语(中级)听力综合模拟试卷3(题后含答案及解析)
BEC商务英语（中级）听力综合模拟试卷3(题后含答案及解析) 题型有：1. PART ONEPART ONE听力原文：Look at the notes below.You will hear a man calling for information about the financial situation of a company.You have 15 seconds to read through the notes.[Pause]Now listen, and fill in the spaces.Man: Good Morning, may I speak to Miss Wigmore? Woman: Yes, this is Lily Wigmore speaking.Man: This is George Thomas, from City Bank. Mark & Mary Co. in London wishes to obtain a generous amount of loan from us. You are cited as reference. Could you supply us with all the information with respect to the financial standing and the modes of business of the company, located on 112 King’s Road, London.Woman: I’d like to be helpful, but I am not the person in charge.Man: Well, would you mind telling me who is in charge? You know, we assure you that the information you kindly give us will be treated as strictly confidential, and without any responsibility on your part.Woman: Let me see, oh, maybe you could contact Miss Fennell, whose telephone number is 010322711. Man: Miss Fennell, F-E-double N-E-double L, is that right? Woman: Exactly. Man: Thank you for your assistance, and would be pleased to reciprocate your service any time.Look at the notes below. You will hear a man calling for information about the financial situation of a company. Request for InformationTo: Miss WigmoreReason for call: Request for information of Mark & Mary Co. which plans to get a【L1】______.Information to enquire: The【L2】______and the business modes.The person in charge will be: 【L3】______.Her telephone number: 【L4】______.1．【L1】正确答案：loan 涉及知识点：填空题2．【L2】正确答案：financial standing 涉及知识点：填空题3．【L3】正确答案：Miss Fennell 涉及知识点：填空题4．【L4】正确答案：1.03227e+007 涉及知识点：填空题听力原文：Look at the notes below.You will hear a man talking to the receptionist at the front desk of a hotel.You have 15 seconds to read through the notes: [Pause]Now listen, and fill in the spaces.Woman: Good evening ,sir. Can I help you? Man: Good evening. I’d like to check in, please.Woman: Do you have a reservation? Man: Yes. The name is White Woods. I booked a French-style suite in your hotel last week.Woman: Let me check the computer. Yes, here is it, White Woods. You booked a room for Tuesday morning, and you will be leaving for Friday night. Is that all right?Man: Yes. And I’d like to confirm the room charge per night.Woman: The price is $27 for each night plus tax and service charge. You can pay by credit card or in cash.Man: OK.Woman: Well. Every room in this hotel has a private bath and twin beds. It also has a view. I’m sure you’ll like it... This is your key. It’s on the eighth floor, Room 26. The elevator is over there.Look at the notes below. You will hear a man talking to the receptionist at the front desk of a hotel.RegistrationName: White Woods Sex: MaleMr. Woods made a registration of a【L5】______room last week.He plans to stay in the hotel for【L6】______days.The price includes tax and【L7】______.The room equiped with a【L8】______and twin beds.5．【L5】正确答案：French-style 涉及知识点：填空题6．【L6】正确答案：four 涉及知识点：填空题7．【L7】正确答案：service charge 涉及知识点：填空题8．【L8】正确答案：private bath 涉及知识点：填空题听力原文：Look at the note below.You will hear a conversation concerning business negotiation.You have 15 seconds to read through the notes.[Pause]Now listen, and fill in the spaces.Woman: Hello. May I speak to Mr. Ira Black, head of the Export Section, please? Man: This is Ira Black.Woman: Hello, this is Mambos from Ardent Technologies. The quality of your samples is excellent. Please let us know your lowest price that you can offer. If your price is favourable, I will place the order right away.Man: You know, the price of the raw materials has been raised, so I’mafraid that we have to adjust the price of our products accordingly. As a token of our cooperation, we agree to give you one percent discount.Woman: 1%? That’s too low. Could you see your way to increase it to 2%? You know for the products like yours we usually get 2% or 3% discount from European suppliers.Man: It seems this is the only proposal for me to accept. Let me think it over and I’ll come again tomorrow to discuss it in detail. Woman: All right.Look at the note below. You will hear a conversation concerning business negotiation.MessageTo: Ira BlackFrom: Mambos, Ardent TechnologiesSubject: Placing an orderSamples’【L9】______is very good.Price of the product is adjusted due to the price rise of the【L10】______.The supplier agrees to offer【L11】______discount.The Buyer hopes to get a【L12】______discount.9．【L9】正确答案：quality 涉及知识点：填空题10．【L10】正确答案：raw materials 涉及知识点：填空题11．【L11】正确答案：0.01 涉及知识点：填空题12．【L12】正确答案：0.02 涉及知识点：填空题听力原文：Look at the notes below.You will hear a woman making complaints about the products she received.You have 15 seconds to read through the notes.[Pause]Now listen, and fill in the spaces.Man: Parkinson Machine Tools. Can I help you? Woman: This is Mary Parsons of Murdoch Limited. I’m calling to talk about the products you sent us last week.Man: Yes, go ahead.Woman: First, the goods we have received are not as good as the samples you sent us earlier.Man: Really? Our products have been boasting about high quality. How on earth does that happen?Woman: Besides, most of the goods are of a smaller size than we had prescribed in the contract. Man: We always do a good job, but sometimes...Woman: The last thing I need to mention is that we also find some defective items among your products.You should give us a good explanation and compensate us for the loss due to the discrepancy. Man: OK, I will investigate this matter as soon as possible. If we indeed make such mistakes as you have mentioned, we will figure out a way to compensate you. I promise I will check up all these problems, and give you a reply very soon. Woman: Thank you. Man: My pleasure.Look at the notes below. You will hear a woman making complaints about the products she received.MessageSubject: Complaints about the ProductsThe products differ from the【L1】______.The products are in a【L2】______.Some of the products are【L3】______.Thus, the loss has been caused because of【L4】______.13．【L1】正确答案：samples 涉及知识点：填空题14．【L2】正确答案：smaller size 涉及知识点：填空题15．【L3】正确答案：defective 涉及知识点：填空题16．【L4】正确答案：the discrepancy 涉及知识点：填空题听力原文：Look at the notes below.You will hear a telephone conversation in which someone is booking a flight.You have 15 seconds to read through the notes.[Pause]Now listen, and fill in the spaces.Woman: Hello! Dolores speaking.Man: Ah, yes, hello. This is Tim. I’d like to enquire about flights to Hong Kong from Kennedy Airport in New York, please. I’m off to a conference at the end of the month —from Thursday 22nd to Tuesday 27th. Could you tell me about the flight availability and the prices?Woman: Certainly. Do you want to go economy, business or first class? Man: Well, I’d like to go first class, but unfortunately I’ll have to go economy —company rules, you see.Woman: Yes, I understand. How many of you will be travelling? Man: Ah, just me.Woman: Okay, so that’s one seat ... economy ... New York, Kennedy to Hong Kong Airport.Man: And how much will that be?Woman: Let me see ... to qualify for the discount rate, you need to stay over a Saturday, which you are doing ... Yes, that’ll be $830.Man: Right, and does that include airport tax? Woman: No, tax is another $70 on top of that. Man: Okay. Can I book that, then? Woman: Certainly.Look at the notes below. You will hear a telephone conversation in which someone is booking a flight. MessageCaller’s name: TimSubject: Booking a Flight TicketFlight Destination: 【L1】______.Flight Type:Tim will go 【L2】______according to company rules.Number of the Ticket: 【L3】______.Price: He should pay【L4】______for the ticket and airport tax in total.正确答案：Hong Kong 涉及知识点：填空题18．【L2】正确答案：economy 涉及知识点：填空题19．【L3】正确答案：one 涉及知识点：填空题20．【L4】正确答案：$900/900 dollars 涉及知识点：填空题听力原文：Look at the notes below.You will hear a complaint from a woman about the TVs she boughtYou have 15 seconds to read through the notes.[Pause]Now listen, and fill in the spaces.Man: Hello. This is Guangzhou Appliance Corporation. May I help you? Woman: Yes, I’d like to talk to Mr. Smith, the sales director of your corporation. Man: This is Smith speaking.Woman: This is Liu Li. I’m calling to inform you that we’ve received the TV sets, but we’ve found the quality of these TV sets is below standard.Man: I am sorry to hear that. Our products are always of high quality, you know. We will investigate into the matter as soon as possible. Then, we may consider taking some measures to make up for the inconvenience. That’s reasonable, isn’t it?Woman: Yes, it makes sense. But, you see, the customers are dissatisfied about qualities of these TV sets. Could you give us a reply as early as possible?Man: No problem. I’ll send a delegate to your company immediately. Woman: Thank you, bye.Look at the notes below. You will hear a complaint from a woman about the TVs she bought. MessageFrom: Liu LiFor: Mr. Smith,【L9】______of Guangzhou Appliance CorporationThe Reason for the Call: Quality of the goods is 【L10】______.Response: The company will make an【L11】______into the issue and promise todispatch a【L12】______right away.21．【L9】正确答案：sales director 涉及知识点：填空题22．【L10】正确答案：below standard 涉及知识点：填空题正确答案：investigate 涉及知识点：填空题24．【L12】正确答案：delegate 涉及知识点：填空题。
bec中级考试真题
BEC中级考试真题第一部分：听力（共4题，每题10分，共计40分）1.题目描述：在接下来的对话中，你将会听到一个员工向他的老板请假的理由。
请你根据听到的对话内容，选择正确的回答。
A. 他将会有一个重要的会议需要参加。
B. 他的孩子生病了，需要请假照顾。
C. 他计划去度假，需要额外的休假时间。
D. 他要去参加一个亲友的葬礼。
正确答案：B题目解析：根据对话中提到的员工的孩子生病，需要请假照顾，可以确定答案为B。
2.题目描述：在接下来的对话中，你将会听到一个销售经理和一个客户之间的交流。
请你根据听到的对话内容，选择最佳答案。
销售经理：我们公司最近推出了一款新产品，可以帮助您提高生产效率。
您有兴趣了解吗？客户：我对您公司的产品很感兴趣，但是我现在已经购买了其他品牌的设备。
我需要考虑一下再做决定。
销售经理：没问题。
如果您有任何疑问或需要帮助，请随时与我联系。
客户最可能会做出以下哪种回应？A. 我很感兴趣，可以给我更多产品信息吗？B. 我需要考虑一下再做决定。
C. 您公司的产品我很满意，我已经购买了。
D. 我已经购买了其他品牌的设备，不需要其他产品了。
正确答案：B题目解析：根据客户的回答“我需要考虑一下再做决定”可以确定答案为B。
3.题目描述：在接下来的对话中，你将会听到一个员工向他的同事请功。
请你根据听到的对话内容，选择正确的回答。
员工：我刚刚完成了一项重要的项目，我想把这个项目的成功归功于团队的合作。
同事：是的，我们团队的配合确实很好，我们都很努力。
员工最可能会说：A. 非常感谢大家的努力，没有你们的支持我无法完成这个项目。
B. 这个项目花费了很多时间和精力，但结果还是令人满意的。
C. 我还要感谢公司的领导对我的支持和信任。
D. 这个项目并不是很困难，我一个人就可以完成。
正确答案：A题目解析：根据员工的表态“我想把这个项目的成功归功于团队的合作”可以确定答案为A。
4.题目描述：在接下来的对话中，你将会听到两个同事讨论市场的竞争情况。
剑桥商务英语中级（BEC2）听力全真试题（3）
PART THREEThis part consists of an interview, conversation, discussion or presentation and involves 1 or 2 speakers. The questions take the form of 8 multiple-choice questions, each comprising 3 options: 1 correct option and 2 distractors. It is necessary for you to listen very carefully to the talk, looking atthe multiple-choice questions as you listen.Try to answer each multiple-choice question as quickly as possible. If you spend too long thinking about the answer to a certain question, you may miss an important part of the talk. In any case, you will lose your place in the talk and find it harder to answer the next question. It is extremely important to try to follow the talk and the questions at the same time, matching each multiple-choice question with the appropriate part of the talk., Above all, try not to worry too much if you don t hear the answer to a multiple-choice question.Read the next one or two questions (or even more, if necessary) and try to listen for the particular topic or subject of each question in the talk.In the following example, a salesman is talking to a potential business customer. As you listen, you must decide which sentence is correct and mark the appropriate letter (A, B or C).You hear.You will hear a negotiation between a salesman and a potential customer.The salesman is trying to sell a number of fax machines to a certain business while someone in the business is trying to negotiate the best price and terms. Choose the correct ending for each of the sentences 1 - 8. Mark one letter A, B or C for the ending you choose.S1: Thank you very much for the demonstration of the new fax machine which you re marketing. I can tell you now that we re very interested in purchasing a quantity for our branch offices as well as for our headquarters. This will involve about 40 machines in all - provided that we can reach asuitable agreement with you.S2: I m very happy to heart hat. I m sure you ll find the machines very reliable indeed.S1: Can you give me again the minimum price per machine - bearing in mind that we re talking about as many as 40 machines?S2: Well, our normal wholesale price including delivery works out at RMB9,000 per machine. But we can let you have a 12 per cent discountfor any order of over 20 machines.S1: Actually, we were hoping for a discount of up to 20 per cent.S2: Oh dear, I m afraid that isn t going to be possible. I d be in trouble with my company manager if I agreed to such a large discount. 12 per cent is our usual discount on bulk orders. I ll tell you what I ll do. I ll see my supervisor and try my best to get a further 3 per cent for youThat ll give you a total of 15 per cent discount.S1: Is there any further discount for early settlement?S2: Oh dear. Our chief accountant won t be very happy. but we can sometimes make a reduction of 2 per cent if the bill is settled in full within ten days.S1: At the other extreme, would a 6-month credit period be acceptable to you?S2: I m afraid not. If we do give you a 15 per cent discount, it ll use up almost all of our profit, and we ll require payment within one month. I just can t do anything about extending that it s simply not going to be possible for us.S1: I understand, but what about warranty? What s the period of warranty on these machines?S2: It s 6 months, but I can make an exception in your case and give you a one-year warranty period.S1: So that s free repairs if any machines develop a fault within a one-year period. But what happens if any of the machines break down after a year?S2: Well, we have a special scheme: it s RMB2,000 or so for a years cover. And we guarantee to carry out any repairs on site within 24 hours provided that the machines are used in offices within the city. If you phone us before ten o clock in the morning, we usually come out to your office or factory the same day. Outside the city ft will obviously take longer.Occasionally, we may even ask you to send the faulty machine to our nearest factory.S1: I understand. Now what about delivery time?S2: Usually two weeks from receipt of your order - three weeks at the most.S1: Can you deliver within one week? It s all very urgent in our particular case. We run the risk of losing business until we have the machines.S2: Well, if you decide now and let me have a firm order with a 1 0 per cent deposit, I think we can promise to get the machines to you by one week tomorrow - that ll be eight days. We ll give your order top priority - and you can have 17 per cent discount provided we receive the full amount in ten days from now.You read.You will hear a negotiation between a salesman and a potential customer. The salesman is trying to sell a number of fax machines to a certain business while someone in the business is trying to negotiate the best price and terms. Choose the correct ending for each of the sentences (1 - 8).Mark one letter (A, B or C) for the ending you choose.1 . The customer wants to buy some fax machines for useA only in the company s headquarters.B only in the company s branch offices.*C in the company s headquarters and branch offices.2. He wants to buyA 4 fax machines.B 14 fax machines.*C fax machines.3. At first he wants a discount ofA 12 per cent.B 15 per cent.*C 20 per cent.4. In order to be able to give the customer 15 per cent discount, the salesman says he must seeA his company manager.*B his supervisor.C his chief accountant.5. There may even be a further discount if the entire bill is paid in*A ten days.B one month.C six months.6. The salesman is prepared to extend the warranty period by*A six months.B one year.C eighteen months.7.The fax machine company will promise to carry out repairs free of charge after one year if*A the machines are insured with them.B the customer loses business because of faulty machines.C the customer buys his machines from them.8. Once he receives a definite order with a deposit, the salesman says that he can deliver the machines inA less than a week*B eight daysC ten days。
BEC商务英语(中级)听力模拟试卷9(题后含答案及解析)
BEC商务英语（中级）听力模拟试卷9(题后含答案及解析)题型有：1. PART ONE 2. PART TWO 3. PART THREEPART ONE听力原文：A: Next, please. Good afternoon, sir. May I have your disembarkation card?B: What ?A: Your landing card. Do you have one?B: No. I have no card.A: I see. Well, I’m afraid you need One. Here, let me help you. First of all, could I have your surname, please?B: My name?A: Yes, your last name. You know, your family name.B: Ah, yes. Rosenzweig.A: I beg your pardon?B: Rosenzweig.A: Could you spell that for me, please?B: R-O-S-E-N-Z-W-E-I-GA: R-O-S-E-N-Z-W-E-I-G. And now your first name?B: Albrecht.A: I’m sorry, but I’m afraid you’re going to have to spell that one too.B: A-L-B-R-E-C-H-T.A: All right. And what’s your occupation, Mr. Rosenzweig? What do you do?B: My job?A: Yes.B: I am a businessman.B: And when were you born? Uh, what’s your birth day?B: 17 June, 1926.A: June 17, 1926. And your nationality?B: Sorry?A: What country do you come from?B: My country? …Austria.A: So you’re an Austrian, AUSTRIAN. And what’s the reason for your trip? Why did you come to the United States?B: Why? To visit my brother.A: Fine. And are you going to stay with your brother?B: Stay with my brother. Yes.A: AII right. What’s his address, please?B: Address?A: Yes, your brother’s address. Where does he live?B: 238 East 82nd St., New York. New York.A: 238 East 82nd St. OK, that’s it. Have a nice stay……Next, please.1．—Look at the note below—You will hear a disembarkation card registration. Disembarkation Card RegistrationFamily name: Rosenzweig First name: AlbrechtProfession: 【1】______ Birthday: Jun 【2】______ , 1926Nationality: 【3】______Purpose to U. S. A.: visiting brotherBrother’s address: 【4】______ East 82nd Bt, New York.正确答案：business man解析：由“I’m a businessman”可知。
BEC中级真题(第二辑)答案和听力原文
BEC中级真题（第二辑）答案及听力原文Test 1ReadingPart 11 C2 A3 B4 D5 A 6.B 7 CPart 28 D 9 C 10 E 11B 12 FPart 313 D 14 A 15 C 16 B 17.B 18.CPart 419B 20 A 21 D 22 A 23 C 24 C 25 D 26 A 27 B 28 C29 D 30 B 31 C 32 B 33 BPart534 ITSELF 35 IN 36 CORRECT 37.WHILE 38 SEEN 39 FROM40 CORRECT 41 THOSE 42 FOR 43 WITH 44 THAT45 CORRECTWritingPart 1To: P. JonesFrom: Luisa GambonDate: 21 November 2002Subject: LatenessMr Jones,I have noticed that you often arrive late for work, especially on Monday mornings. As your colleagues are starting to complain about that, you understand that unless this habit changes, I will take disciplinary action against you. Come and see me tomorrow at 9 a.m. in my office. Thank youPart 2Report on customer complaintsINTRODUCTIONThis report has the purpose of presenting the reasons for customer complaints in 2002.FIELDINGSThe customer complaints received in 2002 were 300 in January. Then they increased to 540 in February because of the computer system's breakdown.In March they fell to 230 because an improved order system was introduced.The reasons for complaints from January to March were analysed:●firstly the companv received complaints for incorrect orders delivered. Theseerrors were fewer in March.●secondly the time taken to deliver is too high. but the company has planned torecruit new agents.●Finally customers complain for the poor product quality. In order to solve thisproblem more quality controls are making.CONCLUSIONSAt the moment all customers aren't satisfied but many measures have been taken to improve their satisfaction.ListeningPart 11. JAYE2. CUSTOMER SERVICES3. OFFICE ASSISTANT4. 457.605. EUROPE HOLIDAYS6. BUSINESS CARDS7. MARKETING EXECUTIVES8 (THE) (COMPANY) EOGO9 INFORMATION PACK10. PARK HOTEL11. FRONT GATE12. NEW DESIGNSPart 213 E 14 B 15 G 16 F 17 A 18 C 19 G 20 H21 E 22. BPart323 B 24 B 25 C 26 A 27 C28 B 29 A 30 CTapescriptListening Test 1This is the Business English Certificate Vantage 2, Listening Test 1.Part One. Questions 1 to 12.You will hear three telephone conversations or tnessages.Write one or two u'ords or a number in the numbered spaces on the notes or forms below.After you have listened once, replay each recording.Conversation One.Questions 1 to 4.Look at the form below.You will hear a man asking a colleague for information about a former employee.You have 15 second's to read through the form.[pause]Now listen, and fill in the spaces.Woman: Personnel . . .Man: Hello, it's Tim here, from Finance.Woman: Hi, Tim.Man: I've had a letter from the tax office about a student who worked here last summer – I wonder if you could look him up in your records. Woman: Sure, what's the name?Man: The surname's Jaye. First name Stephen.Woman: How does he spell his surname?Man: J-A-Y-E. Got that?Woman: Oh yes, here we are . . . lives at a hundred and eighty-three School Road,Barnfield . . .Man: Yes, that's the one.Woman: And you say he was working in Finance?Man: Uhm, Customer Services, actually.Woman: Aah - they had lots of students working for them last summer.Man: Well, the tax people want to know his exact job title - I'm not sure why. Woman: Mm, let me see . . . He was an office assistant.Man: Right, got that. They also want to know about his monthly earnings. Woman: Let's have a look . . . five hundred and thirty-eight pounds seventy a month . . . Oh, sorry, he was a scale one, so that's four hundred and fifty-seven pounds sixty. Anything else?Man: That's fine, thanks. I'll send them the information today . . . [pause]Now listen to the recording again.[pause]Conversation Two.Questions 5 to 8.Look at the note below.You will hear a man describing a problem with an order.You have 15 seconds to read through the note.[pause]Now listen, and fill in the spaces.Woman: Hello, Blackwell Printers. Julie Davidson speaking. How may I help you? Man: Hello. This is Mark Jones from Europe Holidays. I was hoping to speak to Steven Kirby about the stationery you're printing for us.Woman: I'm afraid Steven's away until Friday.Man: Oh - you see I'm not very happy with the business cards and I wanted to see if I could make a couple of changes to the paper too.Woman: Would you like me to pass on a message?Man: Yes, please. The thing is, I've just received your proofs - the cards themselves are fine, but you seem to have misunderstood the quantities. I'm sure I asked for five hundred for each of the marketing executives and seven hundred and fifty for me but you've put everyone down for seven hundred and fifty. Woman: Right, I've made a note of that. Is there anything else?Man: Yes, well this is my mistake really. Could you ask Steven to move the company logo further to the left? It's too close to the address at the moment. I think that's all for now. Thanks.[pause]Now listen to the recording again.[pause]Conversation Three. Questions 9 -12Look at the notes below.You will hear a woman making the arrangements for a delegation who are going to visit her company.You have 15 seconds to read through the notes.[pause]Now listen, and fill in the spaces.Woman: Geoff?Man: Yes?Woman: I just want to finalise the preparations for the delegation next week. Man: Certainly. It's Thursday, isn't it?Woman: Yes. Now, can you make sure that each of them gets a name badge and an information pack. The badges are done, but you'll need to prepare the packs with all the relevant information.Man: Ok, that shouldn't take too long. What about catering?Woman: Coffee's organised for eleven and three, but lunch - it's at one - we need to reserve it for twelve people . . . The office restaurant is closed next week . . .can you ring the Park Hotel? The Grand Hotel was a bit disappointing last time. Man: I'll get onto that.Woman: Now, they'll be coming straight from the station, and their taxi will bring them to the front gate, so make sure you're there to greet them. That'll be about ten.Man: Ten. And then . . .Woman: Into Reception, I think. Make sure the new designs are on display, I want them to see those first.Man: OK.Woman: Let me know when it's all finalised. Bye.[pause]Now listen to the recording again.[pause]That is the end of Part One. You now have 20 seconds to check your answers. [pause]Part Two. Questions 13 to 22.Section One. Questions 13 to 17.You will hear five short recordings[pause]Now listen to the recording again.[pause]That is the end of Part One. You now seconds to check your answers.[pause]Part Two. Questions 13 to 22. Section One.Questions 13 to 17.You will hear five short recordings.For each recording, decide which type of document the speaker is talking about.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[pause]Now listen, and decide which type of document each speaker is talking about. [pause] ThirteenWoman: Well no wonder the bank's returned it unpaid. Look, the figures don't match the amount in words. I expect someone was filling it in in too much of a hurry. Let's see, we'd better issue another one straight away to pay Mrs Burton, because it'll be another three weeks if we wait for the next cycle of payments. Her expenses on that sales trip were pretty high, and it wouldn't be fair to keep her waiting much longer.[pause] fourteenMan: Some of the suppliers are already asking about the increases. I'll check, but I seem to remember from last week's meeting that in the end we agreed on three per cent. So what I'll do is go down each column and calculate the new amounts, and then it can be printed in time to be inserted into the new brochures. Can you check the figures for me, though, before it goes to the printers? [pause] fifteenWoman: We've just received the paperwork from you about cleaning our premises, and I have to say that it doesn't reflect what we agreed in our conversation last week. For one thing, it says that we have to supply our security code, and for another it specifies monthly payment in advance, and I told you both of those were out of the question. I'm afraid I really can't sign this. Could you send me a revised one?[pause] SixteenMan: Of course, this only gives a very general picture. But as you can see, cash is a particularly healthy area. That's even when we take into account regular outgoings on loans and leasing equipment, which are included in the final totals. And even more significantly, unpaid orders are actually excluded from the final calculation. These represent a sum of approximately thirty thousand pounds. With that in mind, we can say that the company's overall position is still strong. [pause] SeventeenWoman: I've just asked the Arden Conference Centre about availability for our next training seminar, and they said they still haven't been paid for the one before last, which should have been dealt with six months ago. I've had to ask them to send a duplicate! We really must be careful. Arden give us very favourable prices,but we haven't got a contract with them - Can you deal with it straight away so we stay in their good books?[pause].Vow listen to the recordings again.[pause]Section Two. Questions 18 to 22.You will hear another five recordings.For each recording, decide what the speaker's purpose is.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[pause]Now listen, and decide what each speaker's purpose is.[pause] EighteenMan: Hello. This is Guy Cooper from Centron Electronics here. I believe you rang for some advice about your alarm system, which isn't functioning properly. The message I got said you weren't sure if you needed someone to come and sort it out, or if we could advise you over the phone. Well perhaps you'd like to get back to me as soon as it's convenient and tell me exactly what the problem is, and I'll see what I can do.[pause] NineteenWoman: Well, as you say, Redlon has been supplying us for years but, quite honestly, two-thirds of the complaints we receive about our products are actually due to faults in components we've had from Redlon. So I talked to the Production Manager and he agreed that I should look at some alternatives.Future World's range is fine for us, and one of their customers who I spoke to recommended them highly, so that's why we've changed to using them. [pause] TwentyWoman: The competition's getting tougher, and you know we're facing serious problems.We need to see more benefit from the undeniably hard work we're putting in, and this means saying no to jobs which aren't profitable. It would be much more beneficial to put all our efforts into winning higher-margin contracts. So the way I feel you can help most is by identifying the types of contacts which will bring in the income we need in order to ensure our future.[pause] Twenty-oneMan: John Woods here, phoning about the project we discussed earlier. Could you give me a ring so that we can talk about it a bit more? I've done a few calculations and I'm beginning to wonder whether it's really a practical proposition. 1 still think the project's got potential, but there are significant additional costs which we hadn't taken into account. So could you get back to me as soon as you can, please?[pause] Twenty-twoWoman: Hello, Sally here, from Pagwell Paints, returning your call. I'm very sorry you aren't happy with the latest consignment you've had from us. It's rather strange, because following your complaint about the last delivery,we did in fact take action to change the specifications in the way you suggested. So it isn't quite fair to say that we ignored your advice. I know it's important to achieve the consistency that you require, but perhaps your recommendation wasn't exactly what's needed.[pause]Now listen to the recordings again.[pause]This is the end of Part Two.[pause]Part Three. Questions 23 to 30.You will hear the chairman of a business institute making a speech about new business awards that his institute has sponsored.For each question 23-30. mark one letter (A, B or C) for the correct answer. After you have listened once, replay the recording.You have 45 seconds to read through the questions.[pause]Now listen, and mark A, 6 or C.[pause]Man: Who are the managers of the best innovation developments in British industry? That was the question which the first Business Today Innovation Awards set out to answer.This project is all about rewarding good practice and performance. So, rather than simply recognising excellence in the design of specific products, or analysing their financial impact on profits, the awards set out to take an objective look at exactly how companies manage the development process itself.Over three hundred and fifty organisations entered the competition and were initially reduced to about forty. Then, after further careful checking, a short list of just fourteen of them was arrived at. These finalists, all manufacturers, were then visited by the competition judges, a panel of four chief executives from leading companies. The panel toured the finalists' facilities, received presentations on the companies and their projects, and interviewed the key development team members. The products varied enormously in their scale, function and degree of technology - from bread for a supermarket chain to a printer inside an automatic cash dispenserInitially the organisers were concerned that this range could create difficulties in the assessment process. But this fear proved baseless, as most elements in the innovation process are shared by all manufacturers.Interestingly, the finalists broke down into two distinct and equal groups: large firms with one thousand employees or more and small firms with two hundred and fifty employees or fewer. With both groups the judges decided to concentrate on two of the clearest indicators of a successful innovation process, which are: how well the new product is combined with the company's existing business, and secondly, how-well the innovation methods are recorded and understood. Small firms naturally tend todo well in the first category since they have fewer layers of management and thus much shorter communication lines. But they seem to put less emphasis on creating formal development methods which would be repeatable in future innovations. Large firms, on the other hand, have difficulty integrating the new development within their existing business for reasons of scale. But they tend to succeed in achieving well-documented and repeatable development methods. This is because larger companies, with their clear emphasis on training, fixed management structure and administrative systems, require more formal, daily record-keeping from their staff.So what were the key questions the judges had in mind when assessing the finalists? One of the most important areas concerned how thoroughly a company checks what is happening in other fields in order to incorporate new ideas into the development process. Many of the finalists impressed in the area. Xatura, for example, had demonstrated genuine energy in searching for new ways of producing their range of specialitv breads. They had looked at styles of home cooking in different countries, as well as the possibility of exploiting new production technologies in order to achieve equally good results but on a high-volume production line.What then occupied much of the judges' thoughts was the quality of the links which the development team established with senior management, suppliers, the market and manufacturing. The best examples of the first category were found in small firms, where the individual entrepreneur at the top was clearly driving the innovation forwardLinks with suppliers were also seen as an important factor, but not all supplier experiences were positive. Occasionally serious problems had to be solved where suppliers were working hard to meet specifications, but the companies that the suppliers were using to adapt their machinery were not so efficient. This, led to disappointing faults or fluctuations in quality.But in conclusion the awards demonstrate that innovation isn't just for high-tech internet companies. You can also be successful in mature markets with determination and skill.[pause]Now listen to the recording again.[pause]That is the end of Part Three. You now have ten minutes to transfer your answers to your Answer Sheet.Note: Teacher, stop the recording here and time ten minutes. Remind students when there is one minute remaining.[pause]That is the end of the test.Test 2ReadingPart 1I. B 2 C 3 A 4 D 5 D 6 B 7 CPart 28 C 9 B 10 E 11 A 12 DPart 313 D 14 C 15 A 16 A 17 C 18.BPart 419.D 20 D 21 A 22 C 23 A 24 C 25 B 26 A27 A 28 D 29 C 30 A 31 C 32 D 33 BPart 534 THAT 35 CORRECT 36 ONLY 37 SO 38 CORRECT 39 THE 40 HOW 41 CORRECT 42 OUT 43 CORRECT 44 WILL 45 BETest 2 WritingPart 1To: All StaffFrom: Managing DirectorDate: 7 DecemberSubject: Staff rewardI would like to thank you for the contribution in increasing the company's profit. The profit increased due to very hard work and long working hours. Each of the staff will receive an envelope with a reward on Tuesday. The reward is a trip to Hawaii, and I hope that this will be the perfect reward. Enjoy!Thank youPart 2Introduction.The purpose of this report is to assess and recomend a taxi firm that will become our regular transporter. We will need them especially during next year trade fair and conferences. There are two firms to assess.Findings:As regards to Telecars we have a good references on them. It is very experienced traditional firm and is also very reliable. They provide 24-hours service that is useful during night meetings and negotiations. StreetlightCabs is brand new company and there are no references on them. But they provide long distance routes which we usevery often and they are also cheaper. On the other hand they don't have web page and so internet booking isn't available.Conclusion:I recommend to choose Telecars because of their reliability, long tradition and well trained staff.ListeningPart 11TAKING MINUTES213(TH) OCTOBER3CERTIFICATE4CUSTOMER SERVICE5WORLDNET/WORLD NET6OUTSIDE LINES7TRANSFER CALLS8(THE) EQUIPMENT9.TRADE FAIR10AFTER LUNCH11REVISED BUDGETS12HEAD OFFICEPart 213 H 14 E 15 F 16 A 17 D 18 G19 E 20 C 21 B 22 HPart323 C 24 A 25 A 26 C 27 A 28 C 29 B 30 BTapescriptListening Test 2This is the Business English Certificate Vantage 2, Listening Test 2.Part One. Questions 1 to 12.You will hear three telephone conversations or messages.Write one or two words or a number in the numbered spaces on the notes or forms below.After you have listened once, replay each recording.Conversation One. Questions 1 to 4.Look at the form below.You will hear a woman calling about training courses.You have 15 seconds to read through the form. [pause]Now listen, and fill in the spaces.Man: Good morning, Oakleaf Business Training. How can I help you?Woman: Hello, my name's Enid Stevens, of Appleyard Smith. I've booked two one-day courses, but now I need to change one of them.Man: Let me get your details up on the screen. Right, you've booked Report Writingnext month . . .Woman: Yes, that one's OK. It's Taking Minutes that I can't manage, on the eighth of July. Do you know when it's running again?Man: Let me see. Not until the eighteenth of September, I'm afraid.Woman: That sounds fine. Oh, I think I'll be abroad then.Man: Then there's the first and the thirteenth of October.Woman: I'd like the later date, please.Man: Fine, I'll change your booking.Woman: Another thing; it says in your brochure, everyone attending a course getsa certificate, but I haven't received one from a course I took last January. Man: I'm sorry about that. Which course was it?Woman: Something to do with dealing with the public . . . ?Man: That must have been Customer Service.Woman: Sounds familiar.Man: OK, I'll put it in the post today.Woman: Thank you very much. Goodbye.Man: Goodbye.[pause]Now listen to the recording again.[pause]Conversation Two. Questions 5 to 8.Look at the note below.You will hear a woman ringing about problems with a new telephone system.You have 15 seconds to read through the note.[pause]Now listen, and fill in the spaces.Man: Hello, Swinburn Telecoms.Woman: I'd like to speak to Tony Wilson, please.Man: I'm afraid Tony isn't available. Can I take a message?Woman: Yes please. I'm Sheila Dallas, from Worldnet.Man: Right.Woman: I'm ringing about the telephone system your firm installed here yesterday.We're not happy with it.Man: Oh dear. What seems to be the problem?Woman: First of all, your engineer said that with the number of extensions we've got, six outside lines would be enough, but we asked for eight, and anyway you've charged us for the larger system.Man: Right, we'll look into that.Woman: Then, whenever we try to transfer calls from one extension to another we lose them. We're following the instructions, but it just doesn't work.Man: I see.Woman: And finally, could you ask Tony to check the invoice, please? He promised us a discount on installation, which is shown, and one on the equipment, but that isn't there.Man: Right. I'm sorry about all that. I'll get Tony to contact you as soon as he's free.Woman: Thank you. Goodbye. Man: Goodbye.[pause]Now listen to the recording again.[pause]Conversation Three. Questions 9 to 12.Look at the note below.You will hear a woman calling about the arrangements for a meeting.You have 15 seconds to read through the note.[pause]Now listen, and fill in the spaces.Man: Good morning. Marketing Department. Peter Menzies speaking.Woman: Hello. Could I speak to John Fitzgerald, please?Man: I'm afraid he's not in the office at the moment.Woman: Well, this is Elizabeth Parnell calling. I wanted to talk to John about the meeting next week. You see, I only get back on Tuesday night from a trade fair in the States.Man: So, would you like me to give him a message?Woman: Yes, could you ask him if we can postpone Wednesday's meeting? Till after lunch. That would be easier. It was originally going to be at ten a.m. Man: OK. I'll ask him to change it. I'll get back to you with a time.Woman: Thanks. And could you also ask him to add another item for discussion at the meeting? I thought we were going to talk about the revised budgets - but I can't see this on the agenda.Man: OK. I'd better ask him to call you . . .Woman: Yes, please. I'm at Head Office at the moment. Can he phone me here today - I won't be back at my own desk until tomorrow afternoon.Man: Right, I'll give him the message.Woman: Thanks.Man: Bye.Woman: Goodbye.[pause]Now listen to the recording again.[pause]That is the end of Part One. You now have 20 seconds to check your answers. [pause]Part Two. Questions 13 to 22.Section One. Questions 13 to 17.You will hear five short recordings. Five people are talking about different business books they have read.for each recording, decide which book the speaker is talking about.Write one letter (A-Hi next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[pause]Note listen, and decide winch book each speaker is talking about.[pause] ThirteenWoman: Yes, it was interesting . . . some of it was rather obvious, of course, like dressing smartly, making sure you arrive on time, that sort of thing . . . but there was also quite a lot I'd never really considered . . . like ways to interpret what the advertisement is really asking for, reading between the lines . . . and a section which lists some of the harder questions they tend to ask you, with effective answers you can give[pause] FourteenMan: Invaluable, I'd say . . . certainly helps prevent you making some of the more embarrassing mistakes. It gives you a kind of timescale to follow through. For example, they stress that you need to get publicity up and running a good six months before you want to stage the event. And get your main speakers booked earlier than that. They say you must make sure you've got a good assistant to support you, check the details.[pause] FifteenWoman: Actually, although it was a bit long, it was definitely useful. The trouble often is, when the management take on new staff, they don't necessarily really know what skills or qualities are needed. I want someone who's more than justa secretary typing out letters every day . . . I'm looking for a right hand,someone to do everything . . . and this book spells out what that means . . .it's helped me to draw up a job description.[pause] SixteenMan: Well, I wish I'd read it years ago! That would have saved me from some of my worst inefficiencies. I'd recommend it to anyone. It shows you how to producea perfect schedule for getting through your workload . . . Once you've gotyourself organised, made lists of tasks and priorities, you can make best use of each and every day . . . otherwise you're just constantly confusing your PA with endless requests, all terribly urgent . . .[pause] SeventeenWoman: Certainly, a lot of the book was very specialised . . . but it did give me an idea of how7 the agencies do the job. Of course, they're the people with the creative ideas, the expertise, so I'm happy to trust the image development work to them . . . but I read the book so I could talk to them on equal terms about what we're trying to do, and how it fits in with our overall business strategy.[pause]Now listen to the recordings again.[pause]Section Two. Questions 18 to 22.You will hear another five recordings, five people are talking about why they decided to use a particular company to supply their officeequipment.for each recording, decide what reason each person gives.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[pause].Vow listen, arid decide what reason each person gives.[pause] EighteenMan: We were having problems with the company we normally use so we looked at a number of other companies and decided to give this one a try. They're just new in the business and we were impressed as they promised they would deliver the goods we wanted within two days and they did. We had to pay more than we would have liked but the results were worth it. Since then, I've told a lot of other people about them.[pause] NineteenWoman: Apparently they're an established company in Scotland with an excellent reputation, but I didn't know that at the time. I found them through the internet.I was just browsing through the list of suppliers one day and I noticed their name. I looked them up and found that they had this fantastic discount available that particular month. We ordered various things and the quality was so good we've continued using them.[pause] TwentyMan: We like to try out different suppliers to make sure we're always getting the best deal. This particular company was running a big publicity campaign. I'd seen the ads on TV and they really put me off. I just couldn't see theappeal. But then someone I met at a training day told me we should use them.His company had used their service for years with no complaints so we followed his advice.[pause] Twenty-oneWoman: We'd looked round the market to find the cheapest deal possible but to be honest there wasn't much to choose, in terms of cost, between any of the local suppliers. However, we had a visit from a sales representative from one company and we asked him to make up some complimentary printed letterheads for us. They were exactly what we wanted so that was the deciding factor. I think that personal touch gives a company far better results than advertising ever can. [pause] Twenty-twoMan: Obviously there are many different factors to consider when you choose a new supplier. We always used a local company because they were relatively near and we could even pick things up ourselves if necessary. But unfortunately they just became too expensive. Now that express delivery services are widely available, distance is no longer a consideration and we've been able to choose someone who can give us the best package for the lowest cost.[pause]Now listen to the recordings again.[pause]That is the end of Part Two.[pause]Part Three. Questions 23 to 30.。
BEC全真试题参考答案及听力文字材料_BEC_
BEC全真试题参考答案及听力文字材料READING1. C2. B3.A4.B5.A6.D 7C 8.F 9.G 10.E 11.B 12.C 13.D 14.G 15.F 16.B 17.C 18.A 19.G 20.E 21.D 22.A 23.C 24.B 25.C 26.D 27.B 28.A 29.B 30.D 31.B 32.A 33.A 34.B 35.D 36.THERE 37.CORRECT 38.ARE 39.CORRECT 40.TO 41.IMPORTANT 42.FIND 43.INCLUDING 44.IS 45.THOROUGHLYWRITINGLISTENING1.Worldwide Holidays2.invitation cards3.business reception4.4005.Marketing Manager6.Sales Planning7. foreign languages8. 3 July9.rising costs 10. department budgets 11. buildings manager 12. laptop 13. D 14.F 15.C 16.G 17.A 18.C 19.H 20.E 21.A 22.D 23.C 24.B 25.C 26.B 27.B 28.C 29.A 30.BTranscriptsPart I1.F: Good morning, Lewis & Thorn Printers.M: Hello, it’s Oliver Martin here. Can I speak to Mark Hanson?F: I’m afraid he is not in the office now. Can I take a message?M: Yes, I’m phoning from Worldwide Holidays. I made an order recently. Mark was dealing with it. There were several things, mainly brochures and pricelists. We’ve received those and they are fine, but we haven’t got the invitation cards that were ordered.F: When did you order them?M: It was about a week ago, last Thursday, I think. But it’srather urgent now. They’re for a business reception at the end of the month. And they need to be sent to the tour operators and hotel managers.F: We’re quite busy at the moment, but I’m sure he’ll get them to you for tomorrow. How is it for?M: It was originally 300, but can you make that 400? We may need more than we thought.F: Yes. Fine. Has Mark the details?M: He should have. If there’s a problem, I can fax them.F: Thanks, Mr. Martin. I’ll phone you if we need them.2.F: Hello, Mike. It’s Carrion here. I’ve just been reading the paper and the job in there with Alba, the publishing group. I think it will be perfect for you.M: Oh, what’s t he job?F: They want a marketing manager. Isn’t that the kind of thing you’re looking for?M: Yes. Does it say what the job involves?F: There’s a quite a big job description, but the main thing seems to be that you’ll be in charge of sales planning. Sounds quite interesting.M: Well, it will be better than the administration work I’m doing at the moment. What sort of qualifications are they looking for? I suppose they want you to have an MBA.F: No, there’s nothing here about that. But it does say that they’re looking for someone who can speak foreign languages. Well, that’s OK for you because you’ve lived abroad and you speak German, don’t you?M: Yes, and Spanish, too. When do the applications have tobe in by?F: What’s it today? The 9th of June. So you’ve plenty to time. The 3rd of July is the closing date. Do you want me to fax you the adverts so you can see yourself.M: Yes. That’ll be great. Thanks.F: OK. I’ll do it now.3.M: Hello! Mike here.F: Mike. It’s Angela.M: Oh, Hi.M: Oh, look, Mike. I’m phoning because I’m quite worried about last month’s figures.M: They don’t make pretty reading, do they?F: No, they don’t. I think we need to have a meeting to talk about the rising costs.M: Sounds like a good idea. When were you thinking of?F: As soon as possible. I think we should try to put together new department budgets. Each department will then have set limits for their spending.M: Yes. I’m sure that will help. Who would you specially like to have at the meeting?F: Well, us, obviously. And can you make sure that the sales coordinator is available. And also the buildings manager? We’ll need their input.M: Sure. I’ll get on to them. And I’ll book the boardroom.F: Oh, can you make sure that there’ll be a laptop available there on the day. I’d like to show the figures for this year and last year.M: No problem. I’ll get back to you later to confirm the details.F: Fine. Thanks.Part II13. Very useful indeed! The general manager and the research director showed us around their high-tech production unit and there was a presentation of some of the products they’re planning. They’re certainly coming up with plans for some innovative products. I’m fairly sure we can come to some agreement about working together on at least two of them, though there’ll be some hard bargaining, I should think.14. They were really excellent. The best group I’ve ever worked with. I was able to cover the theoretical ground very quickly and got to the practical stuff earlier than I’d expected. This meant that they had much more practice than other groups and won’t need too much support from us, even in the initial stage of using the program.15. They weren’t easy, Mark. They were not easy! They asked us extremely detailed questions about our products and our ability to meet deadlines. In fact, at one point I thought we’re going to have to withdraw because it looked as if we wouldn’t be able to meet all their requirements. But then they made a number of concessions. In the end I think we’ve managed to get a good deal. Certainly it’s the biggest contract I’ve been involved with.16.The first day was particularly useful because there were some interesting speakers, mainly from big multinationals, talking on such as I’m interested in, like the international aspects of industrial relations and employment law. Then in the evening I had some extremely interesting conversations withspeakers. I hope there’ll useful contacts in the future. But other delegates thought it wasn’t very well attended, because the organizers ad decided against having an exhibition area so fewer people came.17. We revealed the month’s work and discussed next month’s targets. We decided that we definitely need some extra help with the personnel selection because there’s just too much for one person. Generally I think we’re a pretty good team. Of course there’re a few problems now and again, but we always discuss them in a very calm and sensible way and come up with solutions that work, so far, anyway.18. All I can say is that I’d stood out as the best applican t straight away or they took an instant dislike to me. I’d expected it to last at least 45 minutes, and possibly to involve 2 sessions. But I left I managed to go for a swim and do some shopping before I got back to the office for lunch.19. I’ve b een over all the obvious things I knew they would ask me with a colleague and I practiced all my answers over and over again. I felt sure I could deal with anything they’d put to me. Well, they started asking me what I though my weaknesses were. I just had n’t prepared for that, but because I had done so much preparation for other questions I managed to come up with a really good answer.20. Well, I got there and I thought I am really well prepared for this. I was wearing my best suit. I arrived on time and so did the other three applicants. But they kept us waiting for an hour and a half while they tried to sort themselves out. By the time I went I was so patient with the company I didn’t want the job any more.21. It’s fine, isn’t it. I can do it now. I knew what they weregoing to ask me. But when you are under all that pressure and all those questions are coming at you, something let you down. And whatever you say, you know you haven’t got the message across right and they haven’t understo od what you really meant. If only could get a second chance.22. I got home late from the meeting than I before () andI was really tired, but I lay awake all night. I guess I should have thought more carefully about wearing the right sort of things. But I was a bit disorganized and rushed out of the flat as if it was just an ordinary day and then felt like an odd one out when I got there and saw everyone else in suits. I was so embarrassed.Part IIIF: With me today is Peter Williams from Kingston University. Welcome! Peter.M: Thank you.F: Peter, you recently a large research study on training in small businesses. What made you focus on small businesses? After all, most of your experience has been with the huge multinational Cleantex. And in fact you eventually you ran their training department, didn’t you?M: Well, you are partly right. You see, when I joined the university a year ago they wanted me to start a training program for small businesses. I’d j ust sold my own small business, which I’d started when I left Cleantex. The 8 years I ran my own business taught me more about training than all my years with Cleantex. But I felt I couldn’t base a training program on my experience alone. So I decided to do research first.F: And how much training did you find in most small companies. Can they afford to do much training?M: Well, firstly small businesses are often accused of notdoing enough training. But that is the opinion of big businesses of course. It’s true that the government is encouraging small firms to increase their training budgets. They’re trying to introduce financial assistance for this. But I have to say I find lots of training going on. The real problem is that most small bu sinesses don’t always know how much training they’re providing or how much it’s actually costing them.F: But surely businesses have budgets and training records.M: Unfortunately most small companies don’t set aside a specific training b udget. It’s not that they don’t want to spend the money but that they operate differently. You see, things change very quickly in small firms and it’s impossible to predict the training needs. An employee can be moved to a new project very suddenly and then training has to be organized within days. And most small businesses prefer to use their experienced staff to do any training on the job.F: Did you manage to work out the costs of training?M: Well, it took time to work out the indirect costs. You see, most small business managers don’t include these costs in their calculations. Most of them keep records of obvious expenses, like, many expenses like external courses, travel, training manual, and videos, etc. But not many firms have specific training accounts and they don’t include the time managers spend on training, waste of materials, lost of productivity and so on. I spent hours with company accountants trying to see where these hidden costs were.F: How much are small firms spending on training?M: More than half of the businesses I surveyed spent at least 1% of their annual salary bill on training. And some of these spentup to 5% of their pay roll. In fact smaller firms are investing on average over 10% more on training per employee than larger firms.F: How good is that training?M: As I said, small firms usually get an experienced employee to show new staff how to do that job. This can be useful if the person is carefully selected and well-trai ned himself. But it’s not really enough. The trainee needs to do the job with the experienced employee on hand for guidance and feedback. This gets trainees much better skills than any packaged courses.F: And has your study helped you plan new courses for small businesses?M: Definitely. I now understand what they want and how they want it delivered. I now know that small firms were only investing in training if it immediately helped their enterprise. But most formal training focuses on long-term business needs. Most small businesses can’t plan far ahead. They want direct results from training in skills they need now. New technologies and IT skills are identified as a priority by all the firms I surveyed.F: What is the first course the university offer small businesses?M: Up till now most of short courses for companies in general have dealt with helping businesses grow. These aren’t really appropriate for small companies as growth can be very risky for them. They obviously need to grow but they’re afraid of fast growth. I’m going to start with courses on IT and software the small companies are likely to require because of the business growth to come later. And they’ll need to be changed to make them more relevant to small businesses.F: Well, I wish you every success with the course.。
bec中级听力真题答案 1-8
Test 1Part one1. facilities manager2. chairman3. sound system4. video5. Finances6. expenses claim7. hotel bill8. training course9. taking minutes 10. 13 October 11. certificate 12. customer servicePart Two13. G 14. E 15. C 16. H 17. B18. G 19. E 20. C 21. B 22. HPart Three23. Ｃ24. Ａ25. Ａ26. Ｃ27. Ａ28. C29. Ｂ30. BVocabulary & Phrases:IReceiptbrochureII.13. assembly line, 12% with fault, improving checking procedures14. laptop, high percentages of triers, redesign15. met our target for the 1st quarter16. refer difficult client to me, distribution failure, production difficulties17. sales figure, market cost, inflation, overbudget petrol cost, distribution cost18. deliver within 2 days, pay more19. reputation, fantastic discounts, that particular month20. publicity campaign, put sb. off21. complimentary printed letterheads, deciding factor22. local company, best package for lowest costIII.23. highest level reached at the close 2 days ago, sharp fall yesterday, a strong recovery saw most of the losses being made up today, closing figure still fell short of Wednesday’s24. having finally found a buyer for their loss-making sports footwear subsidiary Hi-form, …rejected a takeover bid from a leading French retail chain which has been looking to buy into the British market.25. Lek’s comprehensive training scheme has been open to all grades of staff, predicted job cuts of something like 1/3 of engineering staff26. optimistic about the outlook of the power sector, cut loss and sell now, interest in this sector may increase27. several periods of rapid expansion in pharmaceutical…, only for it to be overtaken a short time later by the strong financial institutions; recent performances of … has hidden a steep drop in the share prices of many other sectors; all other sectors lost considerable amounts, but ..not been reflected in the overall value of the market28. suffered a downturn, have reason for optimism, showing signs for turnaround, expect little relief29. reinvest in R&D, declared operating losses close to a million, pay low dividend to investors30. acquiring other chains, consolidate 3 home improvement chains into 1 under the Fresca name, strong market positionTest 2Part one1. World Net2. outside lines3. transfer calls4. equipment5. quality design6. Europe7. advertising campaign8. discounts9. trade fair 10. after lunch 11. revised budgets 12. head officePart Two13. D 14. G 15. A16. E 17. F18. G 19. B 20. A21. D 22. CPart Three23. Ｃ24. Ａ25. Ａ26. Ｃ27. Ａ28. B29. Ｂ30. CVocabulary & Phrases:I．Extension, installationBestseller, sales volume, loyal customer, phase outStates (USA)II.13. everyone recommend, high hopes; He couldn’t cover everything, they should have allowed a full day.14. make the most of the opportunity in other ways, other participants I networked with, become major client15.although entertaining, couldn’t exactly say I learned anything new16. common sense, wasn’t exactly entertaining, other participants looked rather fed up17. gave me new ideas on selling techniques , worth the fee18. assuming price is always the most important concern, keep margins low, change our strategy, reliability, quality, delivery19. reduce the number of quality control staff, supplier of our metal casings, negotiate a better deal, overheads20. retain people longer; the cost … isn’t easy to quantify; for anyone new to achieve maximum productivity21. renovate 1/3 of the rooms, can’t complete the program without funds, generate substantial income, start trading, offer discounts to compensate for the inconvenience of the ongoing work 22. saturation point was reached, consumption, income levels …are steadily rising, luxury, necessityIII.23. portfolio; Instead of being satisfied that they’re already known as a good company to work for, they want their management programs to create an established, committed team…24. tried to run their own in-house programs before, their own personnel; keen for management training to be attended by all managers, rarely succeeded; those sessions that did take place were well-received25. junior staff, involved in such a lot of training of new and existing junior staff that they don’t fully appreciate the benefits of receiving training themselves26. motivation behind this new program wasn’t clear; assess their performance, hadn’t been able to make up their minds either way about whether they were in favor27. kick off with what they identified as their priority areas, put forward a proposal for sessions on…28. residential courses at weekends, start off with a series of full-day events29. get this contract underway before the end of our financial year, booked up from the end of May onwards, hectic, had a week to clear up30. a proposed schedule, devising a survey, costingTest 3Part one1. advertising campaign2. quality control3. European launch4. task force5. Sector Briefing6. Investment News7. Economic development8. Corporate register9. management school 10. Industrial Relations 11. 7: 45 12. book signingPart Two13. G 14. E 15. Ｂ16. H 17. F18. D 19. C 20. H 21. A22. FPart Three23. B 24. C 25. C 26. B 27. C 28. C29. A30. BVocabulary & Phrases:I.Defect unitNews bulletinII.13. description in the brochure, give a false impression14. beauty salon, with all the packaging tha t’s available, ensure consignments properly protected15. sign a contract, didn’t renew the contract, after it’s expired, send the usual order16. centralized ordering, multi-site organization, arrived at the head office instead of one of the branches, mouse mat, window frame17. store manager, central warehouse, go straight onto the shelves, poster paints18. be used to its full capacity, restrict delegate numbers, consider other options19. flight ‘s now been cancelled, make alternative travel arrangements；Could we discuss your business proposal over dinner on the second day instead?20. driving to the venue, pre-conference dinner, do book me accommodation21. let me know the different options for getting from there to the center, don’t know this particular venue22. accommodation request form, information pack, got an urgent appointment at the officeIII.23. cynical, play power games, tendency, fat cats congratulate each other on their success, public perception24. have someone who is skilled in…25. don’t have to formally present the conclusions , focus on fielding any question they arrive26. outgoing, takes on the role, not ready to give up the reigns, I go for someone who is heading to the top27. resist the desire to impose his own will on the board, point out the strength of any argument, ensure all opinions are covered28. senior executive, administrative matter, how little time is devoted to prioritize in what goes on the agenda29. bored down, no enough time to discuss what really needs to be talked through30. as good as its follower, minutes should be distributed, check whether the minutes represent the true & accurate version of… signed off quickly at next board meetingTest 4Part one1. plastic components2. competitors3. focus4. operators5. training staff6. trial period7. holiday pay8. distributor9. productivity bonus 10. trade fair 11. takeover 12.redundanciesPart Two13. F 14. G 15. B 16. A17. D18. D 19. G 20. B 21. H 22. EPart Three23. A24. C 25. C 26. B 27. B 28. A29. B 30. CIrocketsick pay, annual bonus, be obliged to, be calculated to the hourly rateMDs (marketing director), official, rumor, confirmationII13. salary bill, double administration, new blood, start off the ground level14. fullest protection, compensate, properly covered15. session stay exactly the same16. customer complaint, quality of maintenance17. holiday allowance, allocation, equality between departments, inter-department relations18. crucial, as arranged19. market testing, delegates, translation facilities20. correspond with, quoted, catalogue21. advanced publicity, pricelist, in action22. office layout, overall costIII23. prospects for promotion, identify strength and weakness24. sales team, keep me at distance from customers25. it didn’t come to anything, rumor26. come natural to me27. complicated policies28. commission,29. incentive, introduce new one, personal contact30. motivate, plusTest 5Part one1. international communication2. board room3. feedback form4. global partnerships5. headed6. training session7. change supplier8. installment9. innovations 10. human resources 11. teamwork 12. motivationPart Two13. D 14. B 15. E 16. A17. C18. G 19. H 20. A21. E 22. CPart Three23. A24. C 25. B 26. C 27. A28. BV ocabulary & PhrasesI.oversea clients, presentation room, working overseasclaim paper, lined paper, settle the billII.13. from scratch, redesign and redecorate, existing workplace, huge outlet14. competitive pricing strategy, take inflation into account, sell below cost15. duplicate services, streamline our offices16. target successful lines, abandon17. maintaining productivity, overheads, enormous, got constantly improved, getting more products faster and better18. keep to the schedule, keep to original plans19. surpass all forecasts, extend the trend, domestic market20. better than forecast, well keep within budget, substantial investment, pay rise, bonus21. reach the target, cut back on spending, sales pick up, add new clients to our base22. forecast…more optimistic, investment look sound, allocateIII.23. plenty of technical expertise, the specification just don’t compare with what’s expected24. multi-national, parent company, help it to expand, contentive, hands-off approach, generate some income25. poor morale, cut in bonus, long-term prospect, weak line manger26. allocate, develop selling skills, contradictory signals27. supply company needs, spares, keep stocks low, call-outs28. regular meeting, top management, pass on, worth hearing, create ill feeling29. priority, reverse the falling revenue, increase sales volume30. multi-media, direct mail shots, layout of graphicsTest 6Part One1. headed paper2. credit forms3. pay clerk4. 5th November5. corporate services6. supervisor training7. program8. sponsors9. accounting software 10. overcharged 11. warranty 12. quotePart Two13. F 14. H 15. B 16. G 17. A18. A19. D 20. H 21. F 22. CPart Three23. C 24. A25. C 26. B 27. B 28. BV ocabulary & PhrasesI.tax formparticipantsII.13. manufacturing division, reach sales target, beyond domestic market, training personnel14. extend the list of tools available, implement, rationalize operational activity15. emergency government order, long hours, new software16. zero-defect, steady decline, attain the ideal17. short-handed, meet sales target, oversea trips, lessen our recruitment needs18. rules and regulations regarding health and safety, meet current requirement, newer technology, innovative19. invest in new design and techniques, broaden our range, competitive products20. turn them into reliable product, create a specialist team21. monopoly, sore payment, buy out one of the suppliers22. turnover, rising dramatically, keep up with the demand, existing facilities, run on full strain, double outputIII.23. see it such, typical approach, go for it, try out new ideas, good judgment24. furniture design and food, old fashioned, new look, no courses specifically25. light, weak material for mass-production, heavy, dark furniture26. take off like rocket, basic office layouts, keen to update their image27. reckon, go alone, work on contract, turn over28. technical office equipment29. out of my steps, bring out enough new designs, produce variations on our standard range, undercut our prices, stand a chance30. close down, keep a few line for the oversea marketTest 7Part One1. last quarter2. long-term3. current4. losses5. second stage6. penalty clause7. unskilled8. contract9. software engineer 10. timing 11. hardware 12. objectivesPart Two13. C 14. B 15. F 16. H 17. D18. F 19. D 20. G 21. H 22. CPart Three23. C 24. B 25. A26. A27. C 28. A29. B 30. BV ocabulary & PhrasesI.last financial year, fixed and intangible assetsfor every week we’re late, we have to pay…business analyst, spell outII.13. tricky questions, minds go completely blank, put interviewees at their ease14. theoretical, hands-on activity, approach everyday activities15. act in the workplace, react in different circumstances and with a variety of colleagues16. prevent… from making the interview like an informal chat, overall benefit17. find out things relevant to them, courtesy, feel comfortable, real insight18. wider range of specialized technical experience, replace… key member19. underestimate, tight, breakdowns, upset the staff, walk out on strike20. deal with any unexpected problems, from the original agreement, anticipated, component manufacturer, go out of business, purchasing manager, replacement21. suppliers, helpful, shortage of suitable qualified workers, expensive delay, miscalculate the size of the workforce22. different truck from the ones ordered, extreme conditionsIII.23. well-loved and trusted retail brand, successive management, come up with, wining formula to deliver dynamic sales growth, last chance24. feeling the pinch, give supermarket scope to sell similar products for considerably less, outweigh the convenience, out-of-town sites25. leave quickly or not until they retire, breed its own manager26. support the share price, acquisition, same goal, out of date27. set up a separate chain of store, massage and other treatments, over-optimistic forecast28. slim down the head office, undertake, top management team, tidy up, international operation, in change on that scale, even the whole department badly needed, communicate the reasons behind the changes29. disposal of underperforming store, current total, plough money into more profitable large store format, add to the payroll, increasing profitability, worthwhile30. not least because, huge step from previous position, isn’t entirely new, tackleTest 8Part One1. packaging2. penalty clause3. installation4. insurance5. new outlets6. brand executive7. purchasing8. loyalty card9. upgrade 10. overheads 11. property 12. peak monthsPart Two13. G 14. H 15. F 16. D 17. B18. C 19. E 20. D 21. G 22. BPart Three23. A24. C 25. B 26. A27. C 28. A29. B 30. BV ocabulary & PhrasesI.postpone the delivery, won’t charge for, on the roadhealthy profit, product image, logistics, apply the process to, property operationdownsideII.13. eliminate, applicant, stand a chance, list the vital information at the outset14. refinement, to its best advantage, make optimum use15. vacancy, text messages, phones, invite someone to interview16. take specific skills, manage online process, people circulating details and vacancies internally17. positions with same title, vary considerably, list projects and assignments, case history18. refund or credit, persuasion19. faulty equipment, called for, guidance, further cost, damage put right, familiarization session20. newer, more recent model, replace, big extra21. guarantee in your product, longer period22. offer a refund, win a bit of sympathyIII.23. fashion trends, top designer, drawing board, react much more quickly, younger shoppers24. either expensive labels or low prices, compete for, respond to these dangers, off target, lose customer, still lying25. policy of acquisition, persuade the board, sales fail, forced out, got sb. in position to take over, board room argument26. group merchandise according to the target customer, floor space27. high-paid staff, minimum, margins in retailing, poorly performed stores28. take much more notice, what shoppers want, reduce the time it takes for, cooperate29. a broad range of, play with new ideas, do what they are good at, safe alternative30. follow the trend, venture, food hoards, for good or bad, remain to be thin, open broad, acquisition。
2022年下半年商务英语BEC中级考试真题及答案
2022年下半年商务英语BEC中级考试真题及答案（网友回忆版）第一次考，感觉还是有点儿紧急。
听力第一局部第一题special promotion, sales clerk, telephone skills, flexible hours, 其次题似乎有machinery, stock, profits, export reports, 第三题似乎是official approval, canteen, inspection, project presentation。
作文小作文写一封电子邮件，内容是Head Office招三个人工作6个月，要求写出为什么要找，他们的职责是什么，有兴趣的人要做什么。
大作文是对一家网络安全软件公司的来信进展回复，询问一些软件具体状况，discounts，以及预约演示。
口语what is important when organizing a production presentation.StaffLocation...(我加了一个good preparation)盼望这次能过吧。
（网友二）阅读，我做的挨次是4-5-3-1-2，按时做完，留了10分钟的检查时间；写作，第一篇，公司有三个职位（WORKING FOR HEAD OFFICE）空缺，WHAT ARE INVOLVED WITH, INTRESED PEOPLE HOW TO CONNET YOU 其次篇的关键要点：TK SOFTWARE1 、考虑要购置此软件，缘由+ 是不是SUITBALE FOR ALL TYPE OF COMPANY；2、 24-HOURS HOTLINE ---why is important to our company3、 special discount ----more details4、 demonstration-----yes and when听力，最终一篇文章，三选一的答案，最终三题的答案似乎是BCC。
bec中级听力参考答案
bec中级听力参考答案BEC中级听力参考答案BEC（商务英语证书）中级听力考试是商务英语考试中的一项重要内容，对于想要在商务领域中取得成功的人来说，具备良好的听力技巧和能力是至关重要的。
在这篇文章中，我将为大家提供一些BEC中级听力考试的参考答案，帮助大家更好地准备和应对这一考试。
首先，BEC中级听力考试通常包括多个部分，如对话理解、短文理解和信息匹配等。
在对话理解部分，考生需要听取一段对话并回答相关问题。
以下是一道可能出现的题目及参考答案：Question: What is the woman's opinion about the new marketing strategy? Answer: The woman thinks the new marketing strategy is too risky.在这个例子中，我们可以通过听取对话内容，了解到女士对新的营销策略持有保守态度，认为它过于冒险。
这种答案展示了考生对对话内容的理解和推断能力。
接下来，短文理解部分需要考生听取一段较长的短文并回答相关问题。
以下是一道可能出现的题目及参考答案：Question: What does the speaker suggest about the company's future plans? Answer: The speaker suggests that the company should focus on expanding its online presence.在这个例子中，我们可以通过听取短文内容，了解到演讲者建议公司应该专注于扩大其在线存在。
这种答案展示了考生对短文内容的整体理解和总结能力。
最后，信息匹配部分要求考生根据听到的信息，将其与给定的选项进行匹配。
以下是一道可能出现的题目及参考答案：Question: Which product is associated with the following features: high quality, eco-friendly, and affordable price?Answer: The product associated with these features is the new line of organic skincare products.在这个例子中，我们可以通过听取信息，将其与给定的选项进行匹配，找到与高质量、环保和实惠价格相关的产品。
bec中级听力真题一第一辑答案
bec中级听力真题一第一辑答案一、听录音，选出你所听到的单词。
1. You can use GPS to find the way.2. I come from Canada.3. I’m 20 years old. How about you?4. I usually stay at home at night.5. The noodles are delicious. Do you want to have a try?6. There is a tall building in front of our school.7. Our family photo is on the wall in the kitchen.8. I was ill yesterday, so I slept all day at home.9. Turn left at the hospital. Then you can see the cinema in front of you.10. I want to buy some magazines in the bookstore.( A )1. A. GPS B. GRE( B )2. A. China B. Canada( B )3. A. ten B. twenty( A )4. A. night B. light( A )5. A. delicious B. fresh( B )6. A. bridge B. building( B )7. A. picture B. photo( B )8. A. stayed B. slept( B )9. A. right B. left( A )10. A. magazines B. computers二、听录音，选择正确的答句。
1. How tall are you?2. Are they drinking water?3. Happy birthday!4. Does he do his homework by himself?5. How does she go to work every day?6. What’s your favourite food?( A )1. A. I’m 145 cm. B. I’m 45 kg.( A )2. A. Yes, it is. B. Yes, they are.( A )3. A. Thank you. B. Happy birthday!( B )4. A. Yes, he does. B. No, she doesn’t.( A )5. A. She works in a factory. B. She goes to work by bus.( B )6. A. I like fish noodles best. B. I’d like some fish and noodles.三、听录音，判断句子的正(√)误(×)。
BEC商务英语中级听力-试卷133_真题(含答案与解析)-交互
BEC商务英语（中级）听力-试卷133(总分60, 做题时间90分钟)1. PART ONELook at the note below. You will hear a man calling a colleagueabout making changes to his schedule.SSS_FILL1.该问题分值: 2答案:正确答案：CANCELLEDSSS_FILL2.该问题分值: 2答案:正确答案：12:30 / 12-30(PM)/ HALF PAST TWELVE / TWELVE THIRTYSSS_FILL3.该问题分值: 2答案:正确答案：(A)LUNCH(VENUE)SSS_FILL4.该问题分值: 2答案:正确答案：(A/AN)EMAIL / E-MAILLook at the notes below. You will hear a woman leaving a messagefor a colleague about his slides for a presentation. Christine's comments on slidesRemove the【C5】______.and put in some words.The【C6】______of the slides needs to be improved.The【C7】______on slide 3 doesn't make sense.There's a【C8】______on slide 6.SSS_FILL5.【C5】该问题分值: 2答案:正确答案：STATISTICS / STATSSSS_FILL6.【C6】该问题分值: 2答案:正确答案：DESIGNSSS_FILL7.【C7】该问题分值: 2答案:正确答案：(BAR)(-)CHARTSSS_FILL8.【C8】该问题分值: 2答案:正确答案：SPELLING ERROR/MISTAKELook at the notes below. You will hear a woman giving instructionsto a colleague about dealing with job applications.SSS_FILL9.该问题分值: 2答案:正确答案：MEDIA(STUDIES)SSS_FILL10.该问题分值: 2答案:正确答案：PROJECT TEAMSSS_FILL11.该问题分值: 2答案:正确答案：REFERENCESSSS_FILL12.该问题分值: 2答案:正确答案：SECTION HEADS2. PART TWOYou will hear five short recordings. For each recording, decide which aspect of working conditions the speaker is talking about. Write one letter(A-H)next to the number of the recording. Do not use any letter more than once. After you have listened once, replay the recordings.A career prospectsB health and safetyC working hoursD holiday allowanceE training coursesF disciplinary proceduresG job securityH pay increasesSSS_FILL1.______该问题分值: 2答案:正确答案：ESSS_FILL2.______该问题分值: 2答案:正确答案：BSSS_FILL3.______该问题分值: 2答案:正确答案：HSSS_FILL4.______该问题分值: 2答案:正确答案：FSSS_FILL5.______该问题分值: 2答案:正确答案：CYou will hear another five recordings. For each recording, decide what each speaker is trying to do. Write one letter(A-H)next tothe number of the recording. Do not use any letter more than once. After you have listened once, replay the recordings.A nominate a supplierB present sales figuresC support a proposalD refuse an incrementE agree to expenditureF claim damagesG negotiate a contractH request a postponementSSS_FILL6.______该问题分值: 2答案:正确答案：DSSS_FILL7.______该问题分值: 2答案:正确答案：HSSS_FILL8.______该问题分值: 2答案:正确答案：CSSS_FILL9.______该问题分值: 2答案:正确答案：ASSS_FILL10.______该问题分值: 2答案:正确答案：F3. PART THREEYou will hear a radio interview with Donald White, the author of a book about running board meetings. For each question(23-30), mark one letter(A, B or C)for the correct answer. After you have listened once, replay the recording.SSS_SINGLE_SEL1.According to White, what do most people think happens at board meetings?A Participants discuss **pany's future in a creative way.B Participants tell each other how successful **pany is.C **pete with each other to gain more power.该问题分值: 2答案:BSSS_SINGLE_SEL2.What does White think is the key to having a successful board meeting?A inviting the right people to the meetingB choosing a chair who handles the paperwork efficientlyC ensuring people are able to prepare for the meeting该问题分值: 2答案:CSSS_SINGLE_SEL3.According to White, what should report presenters do at board meetings?A present a summary of their reportB focus on conclusions of their reportC answer questions about their report该问题分值: 2答案:CSSS_SINGLE_SEL4.What kind of person does White think makes the best chairs?A a person who previously held the office of chief executiveB an experienced person who may be a future chief executiveC an inexperienced person who is keen to learn new skills该问题分值: 2答案:BSSS_SINGLE_SEL5.What does White say the chair has to be able to do?A ensure that decisions are reached quicklyB draw attention to the weaknesses in any argumentC give all points of view the chance to be expressed该问题分值: 2答案:CSSS_SINGLE_SEL6.How does White feel about how agendas are prepared?A irritated that so much time is spent discussing themB concerned that they are prepared by senior staffC surprised that so little thought is given to them该问题分值: 2答案:CSSS_SINGLE_SEL7.What suggestion does White make about the agenda?A The content of the agenda should be considered on a yearly basis.B Routine matters should not always be at the top of the agenda.C Time limits should be imposed on discussions of less important issues.该问题分值: 2答案:ASSS_SINGLE_SEL8.What does White recommend about what happens after the meeting?A Action points from the meeting must be dealt with promptly.B The record of the meeting must be very carefully checked.C Someone must report back on the meeting to anyone who could not attend.该问题分值: 2答案:B1。
bec中级试题答案
bec中级试题答案一、听力部分A) 选择题1. 答案：B对话中，男士询问女士是否已经完成了报告，女士回答说还需要一些时间来整理数据。
因此，女士尚未完成报告。
2. 答案：C在这段对话中，女士提到了下周的会议，并询问男士是否有空参加。
男士回答说会尽量调整时间以参加会议。
由此可知，男士愿意参加下周的会议。
3. 答案：A女士在电话中询问是否能够预订下周六的晚餐，服务员回答说那天已经预订满了。
因此，下周六的晚餐无法预订。
4. 答案：B对话中男士提到他将在下个月开始新的工作，而女士则表示祝贺。
由此可知，男士即将开始一份新工作。
5. 答案：C女士在对话中询问男士是否已经看过新上映的电影，男士回答说还没有，但计划这周末去看。
因此，男士尚未观看该电影。
B) 填空题1. 答案：9:00 am对话中提到会议将在早上9点开始。
2. 答案：library女士建议男士去图书馆查找相关资料。
3. 答案：two男士提到他有两个侄子。
4. 答案：bank女士说她在银行工作。
5. 答案：vegetarian男士询问女士是否愿意尝试素食餐厅。
二、阅读部分A) 选择题1. 答案：A文章第一段提到了全球化对于小型企业的影响，指出小型企业需要适应全球化的趋势。
2. 答案：B根据文章第二段的内容，公司通过提供在线培训来帮助员工提升技能。
3. 答案：C文章中提到，尽管科技的发展带来了便利，但也引发了对于隐私保护的担忧。
4. 答案：D最后一段提到，为了减少环境污染，政府正在鼓励使用电动汽车。
5. 答案：A文章总结部分指出，尽管面临挑战，但通过创新和合作，我们可以找到解决问题的方法。
B) 匹配题1. 答案：E根据文章描述，John对于环境保护非常关注，因此他最可能支持减少塑料使用的倡议。
2. 答案：ALily在文章中提到了她对于新技术的热爱，因此她最可能对智能家居系统感兴趣。
3. 答案：DTom在文章中提到了他对于健康饮食的关注，因此他最可能参加烹饪课程。
剑桥商务英语中级(BEC2)听力全真试题(2)
剑桥商务英语中级(BEC2)听力全真试题(2) This part is similar in many ways to a multiple-choice item: you have to choose the correct answer from a box containing 8 possible answers. 5 of these answers are correct but 3 are included as distractors. A distractor may at first glance seem to be correct but on later examination it is seen to be wrong. Consequently, R is very important that you check each of your answers very carefully indeed.For example, because you hear the first speaker talking about a computer, you may at first be tempted to choose B a technician as the correct answer for number 1 in the following example. If you listen carefully to everything Speaker 1 says, however, you will realise that the correct answer is D a salesman .Since each answer in the box can be used only once, the number of choices with which you are faced becomes smaller as you progress through the question. Remember also that you will have a second chance to listen to the five pieces, and so you can check each answer then.Each short piece which you listen to in the following example is concerned in some way or other with computers.Although there are always two sections in Part Two,only one section is given here as this is considered adequate to provide a good ideaof the kind of test included in this part of BEC2.You hear.-Section 1. Questions 1 to 5.You will hear five short pieces. For each piece, decide who the speaker is. Write one letter A - H next to the number of the piece. You will hear the five pieces twice.Speaker 1Just a moment while I make a note of your order. I m very pleasedthat you think the computer I ve been demonstrating will meet your needs, and I confirm that I m happy to offer you 15% discount. I m sure you ll be very happy with the computer.Speaker 2I ll just look at all your details on my computer. Ah, I can now see from thescreen that you had a similar complaint about six months ago. Did you takeall the tablets which I prescribed at the time?Speaker 3I m afraid I ll have to take this computer to pieces in order to locate the fault. It shouldn t take too long, Don t worry. Even if h requires a new board, I can get hold of one today and put R in the computer early tomorrow morning.Speaker 4I can soon-find out if there are any seats available on the flight to London on Monday, September 27th. Let me see, it s coming up now on the computer. Yes, we re in luck. There s a flight which leaves Beijing at 9 o clock and gets into London at 6 o clock London time. Shall I see what hotels are available?Speaker 5There aren t enough computers for all the members of my class, but we re still very lucky to have them. The six computers we have are all on three long tables at the back of the room. We can use the computers in small groups on an individual basis after the lectures have finished.You read. -* You will hear five short pieces* For each piece decide who the speaker is.* Write one letter (A - H) next to the number of the piece.* You will hear the five pieces twice.SpeakersA a studentB a technicianC a doctorD a salesmanE a pilotF a newspaper reporterG a travel agentH a hotel ma eager。
BEC商务英语(中级)听力模拟试卷99(题后含答案及解析)
BEC商务英语（中级）听力模拟试卷99(题后含答案及解析)题型有：1. PART ONE 2. PART TWO 3. PART THREEPART ONE听力原文：F: Good morning. Can I help you?M: Good morning I want to rent a car. Do you have BMWs?F: Yes, what model do you want?M: BMW760Li.F: We do have that one. Please give me your passport, Chinese driver’s license, the guarantor’s hukou and an ID card. You can give me your telephone number and your name?M: Here you are. 6226882. My name is David. How much is it?F: 1200RMB per day with a 3000RMB deposit. This is the rental contract. If you don’t have any other questions, please sign here.M: OK. Can I pay by credit card?F: Yes. You can drive the car away after you examine it.Look at the note below.You will hear a man calling to rent a rmation of customerName: 【C1】______Model: 【C2】______Information of CarContact No. : 【C3】______Rental: 1, 200RMB per day with a【C4】______deposit 1．【C1】正确答案：David解析：从原文可知My name is David。
剑桥商务英语中级(BEC2)听力全真试题
剑桥商务英语中级(BEC2)听力全真试题(1)This part in each Listening Test paper contains three telephone conversations. There is a short incomplete form in the Question Paper for each telephone conversation. The incomplete form contains 4 spaces which you should fill in as you listen to the conversation.You should listen very carefully to each conversation, especially names, numbers, and simple facts. While you listen, look at the form and write the appropriate word or figure as soon as you hear it spoken. Don t waft until the end of the conversation before you start writing. This is a test of yourability to identify words and short phrases rather than a test of your memory.Read the form to obtain or follow the gist of the telephone conversation as you hear ft. Frequently, the same or similar words and phrases will be used. Almost all the information you will hear is given in the same order as that appearing in the form in your question book.If you think you have missed a piece of information, don t worry. Above all, don t look back at the words and phrases in the form. Try to find the present place in the form as quickly as possible. Remember that you will hear the conversation again to enable you to check all the information. Sometimes you can glance ahead at a heading in the table. This approach will help you to recognise the word, number or phrase to write in the form when you hear ft in the telephone conversation.The conversations may include simple information for messages, notes and diaries as well as enquiries, requests, invitations, orders, complaints, plans, bookings, arrangements, and confirmation of requests and arrangements.In the following example, candidates hear a woman asking to speak to anotherwoman who has left her office. She gives the man who answers the phone a message for the woman. Although there are three telephone conversations in Part One, only one is given here as an example. Note that the instructions have been slightly aftered here to take account of this.You hear.You will hear a telephone conversation. Write down one word or number in the numbered spaces on the form below.M: Happy World Import Company.F: Good afternoon. Could I speak to Mrs Chan, please?M: I m afraid she s already left the office today. This is Paul Smith, her assistant. Could I give her a message?F: This is Anna Shaw. S-H-A-W. This is about her planned business trip to Europe.M: I ll just make a note of that. Mrs Chan s trip to Europe.F: Yes, we ve just heard from our agents in Paris.M: You ve heard from your Paris agents. Got it. What s your number,please?F: 9 double7 31.M: 9 double7 31. What s the best time to call?F: Any time between 8.30 am and 12 noon.M: Good, I ll give Mrs Chan your message first thing tomorrow morning.F: Thank you. Goodbye.You read.You will hear a telephone conversation.Write down one word or number in the numbered spaces on the form below.MESSAGETo: Mrs ChanFrom:(1) Anna………Shaw……… Re your business trip to-(2) ………Europe………Action required: Phone(3) ………97731………any time between(4) ………8.30……… am and 12 noon。
2019年bec中级考试试题及答案
2019年bec中级考试试题及答案2019年BEC中级考试试题及答案一、听力部分1. A) The flight will be delayed.B) The flight will arrive on time.C) The flight has been cancelled.D) The flight will depart early.答案：C2. A) The weather is too hot.B) The weather is too cold.C) The weather is just right.D) The weather is unpredictable.答案：A3. A) The meeting will be postponed.B) The meeting will be held as scheduled.C) The meeting will be cancelled.D) The meeting will be held online.答案：B二、阅读部分1. What is the main purpose of the article?A) To promote a new product.B) To discuss the impact of technology on business.C) To provide a solution to a business problem.D) To announce a new partnership.答案：B2. According to the passage, which of the following is a benefit of using cloud computing?A) Reduced IT costs.B) Increased security risks.C) Decreased flexibility.D) Slower data processing.答案：A3. What does the author suggest as a way to improve customer satisfaction?A) Offering discounts.B) Reducing product prices.C) Enhancing product quality.D) Providing better customer service.答案：D三、写作部分1. Write an email to a potential client, introducing your company and its services.答案：[此处应有一封完整的电子邮件内容，包括公司介绍、提供的服务以及联系方式等。
商务英语BEC中级考试听力练习题
商务英语BEC中级考试听力练习题2017商务英语BEC中级考试听力练习题Questions 23-30● You will hear the chairman of a business institute making a speech about new business awards that that his institute has sponsored.● For each question(23-30), mark one letter (A, B or C) for the correct answer.● After you have listened once, replay the recording.23 The aim of the ‘Business Today’ competition was to rewardA good produce design.B skilful project management.C rapid financial success.24 How many companies were chosen to compete in the final of the competition?A fourB fourteenC forty25 The types of products which the finalists were developingA caused considerable problems for the judges.B were all connected with the food industry.C involved a common set of development aspects.26 According to the speaker, what are small firms good at?A fitting new products in with current productionB recording methods used in developing new productsC developing new management structures for products27 The speaker believes big companies document innovation well because ofA the number of staff availableB the involvement of senior management.C the insistence on regular procedures.28 The panel was impressed by Natura because they hadA invested considerable time investing a new product.B researched new ways of manufacturing their product.C investigated new overseas markets for their product..29 The judges praised the links between development teams in smaller companies andA senior management.B suppliers.C the market.30 The companies sometimes had problems because the suppliersA could not understand the specifications.B could not meet the deadlines.C could not rely on their subcontractors.答案：23－30 BBCA CBAC听力原文：Man: Who are the managers of the best innovation developments in British industry? That was the question which the first Business T oday Innovation Awards set out to answer. This project is all about rewarding good practice and performance. So, rather than simply recognizing excellence in the design of specific products, or analysing their financial impact on profits, the awards set out to take an objective look at exactly how companies mange the development process itself.Over three hundred and fifty organizations entered the competition and were initially reduced to about forty. Then, after further ca careful checking, a short list of just fourteen of them was arrived at. These finalists, all manufacturers, were then visited by the competition judges, a panel of four chief executives from leading companies. The panel toured the finalists facilities, received presentations on the companies and their projects, and interviewed the key development team members. The products varied enormously in their scale, function and degree of technology-from bread for a supermarket chain to a printer inside an automatic cash dispenser. Initially the organizers were concerned that this range could create difficulties in the assessment process. But this fear proved baseless, as most elements in the innovation process are shared by allmanufacturers.Interestingly, the finalists broke down into two distinct and equal groups: large firms with one thousand employees or more and small firms with two hundred and fifty employee or fewer. With both groups the judges decided to concentrate on two of the clearest indicators of a successful innovation process, which are: how well the new product is combined with the company’s existing business, and secondly, how well the innovation methods are recorded and understood. Small firms naturally tend to do well in the first category since they have fewer layers of management and thus much shorter communication lines. But they seem to put less emphasis on creating formal development methods which would be repeatable in future innovations.Large firms, on the other hand, have difficulty integrating the new development within their existing business for reasons of scale. But they tend to succeed in achieving well-documented and repeatable development methods. This is because larger companies, with their clear emphasis on training, fixed management structure and administrative systems, require more formal, daily record-keeping from their staff.So what were the key questions the judges had in mind when assessing the finalists? One of the most important areas concerned how thoroughly a company checks what is happening in other fields in order to incorporate new ideas into the development process. Many of the finalists impressed in the area. Natura, for example, had demonstrated genuine energy in searching for new ways of producing their range of speciality breads. They had looked at styles of home cooking in different countries, as well as the possibility of exploiting new production technologies in order to achieve equally good results but on ahigh-volume production line.What then occupied much of the judges’ thoughts was the quality of the links which the development team established with senior management, suppliers, the market and manufacturing. The best examples of the first category were found in small firms, where the individual entrepreneur at the top was clearly driving the innovation forward.Links with suppliers were also seen as an important factor, but not all supplier experiences were positive. Occasionally serious problems had to be solved where suppliers were working hard to meet specifications, but the companies that the suppliers were using to adapt their machinery were not so efficient. This led to disappointing faults or fluctuations in quality.But in conclusion the awards demonstrate that innovation isn’t just for high-tech internet companies. You can also be successful in mature markets with determination and skill.。
剑桥商务英语中级(BEC2)听力全真试题
剑桥商务英语中级(BEC2)听力全真试题(2)PART TWOThis part consists of two sections, each consisting of five short pieces (ie talks). You are required to listen to each talk in order to find out:-either who the speaker is (eg the speaker s job, role, etc) or what the speaker is talking about (eg the topic) or what the speaker is doing (eg refusing, complaining, apologising) or what the speaker is expressing leg disappointment, doubt, surprise) or how the speaker is doing something (eg travelling) or why the speaker is phoning (ie the purpose of the call) or who the speaker is talking to (eg the manager, an accountant) or where the piece takes place (eg in a factory, in an office, in a bank)This part is similar in many ways to a multiple-choice item: you have to choose the correct answer from a box containing 8 possible answers. 5 of these answers are correct but 3 are included as distractors. A distractor may at first glance seem to be correct but on later examination it is seen to be wrong. Consequently, R is very important that you check each of your answers very carefully indeed.For example, because you hear the first speaker talking about a computer, you may at first be tempted to choose B a technician as the correct answer for number 1 in the following example. If you listen carefully to everything Speaker 1 says, however, you will realise that the correct answer is D a salesman .Since each answer in the box can be used only once, the number of choices with which you are faced becomes smaller as you progress through the question. Remember also that you will have a second chance to listen to the five pieces, and so you can check each answer then.Each short piece which you listen to in the following example is concerned insome way or other with computers.Although there are always two sections in Part Two, only one section is given here as this is considered adequate to provide a good idea of the kind of test included in this part of BEC2.You hear.-Section 1. Questions 1 to 5.You will hear five short pieces. For each piece, decide who the speaker is. Write one letter A - H next to the number of the piece. You will hear the five pieces twice.Speaker 1Just a moment while I make a note of your order. I m very pleased that you think the computer I ve been demonstrating will meet your needs, and I confirm that I m happy to offer you 15% discount. I m sure you ll be very happy with the computer.Speaker 2I ll just look at all your details on my computer. Ah, I can now see from thescreen that you had a similar complaint about six months ago. Did you takeall the tablets which I prescribed at the time?Speaker 3I m afraid I ll have to take this computer to pieces in order to locate the fault. It shouldn t take too long, Don t worry. Even if h requires a new board, I can get hold of one today and put R in the computer early tomorrow morning.Speaker 4I can soon-find out if there are any seats available on the flight to London on Monday, September 27th. Let me see, it s coming up now on the computer. Yes, we re in luck. There s a flight which leaves Beijing at 9 o clock and gets into London at 6 oclock London time. Shall I see what hotels are available?Speaker 5There aren t enough computers for all the members of my class, but we re still very lucky to have them. The six computers we have are all on three long tables at the back of the room. We can use the computers in small groups on an individual basis after the lectures have finished.You read. -* You will hear five short pieces* For each piece decide who the speaker is.* Write one letter (A - H) next to the number of the piece.* You will hear the five pieces twice.SpeakersA a studentB a technicianC a doctorD a salesmanE a pilotF a newspaper reporterG a travel agentH a hotel ma eager。
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BEC中级听力全真试题及答案BEC中级听力全真试题(附参考答案）UNIVERSITY OF CAMBRIDGE LOCAL EXAMINATIONS SYNDICATEExaminations in English as a Foreign LanguageBUSINESS ENGLISH CERTIFICATETest of ListeningPART ONEQuestions 1-12You will hear three telephone conversations or messages.Write one or two words or a number in the numbered spaces on the notes or forms below.You will hear each recording twice.* Conversation one (Questions 1-4)Look at note below.You will hear a man phoning company about an order.Lewis & ThornPrintersTelephone MessageMessage for: Mark HansonOliverMartin rang from (1)_____________________________________. He hasn't received the (2)__________________________________ he ordered for a (3) _____________________________ later this month .Wants to change the quantity to (4) _______________________________ --- to be ready tomorrow. Will fax details if needed.* Conversation Two (Question 5-8)Look at the notes below.You will hear a conversation between two friends about a job vacancy.Job with Alba as (5)________________________________________Responsible for (6) ________________________________________Must have knowledge of (7)__________________________________________________Apply by (8)______________________________________* Conversation Three (Questions 9-12)Look at the notes below.You will hear a telephone conversation about arranging a meeting.FINANCE MEETINGNeed to discuss (9)__________________________________________.Aim to produce new (10) ______________________________________________.Check that the Sales Co-ordinator and the (11)_______________________________ can come.Arrange for a (12)__________________________________________ to be available.PART TWOQuestions 13-22Section One(Questions 13-17)·You will hear five short recordings. Each person is talking on the phone.·For each recording, decide what is the main topic of their call.·Write one letter (A-H) next to the number of the recording.·Do not use any letter more than once.·You will hear the five recordings twice.13 ____ 14 ____ 15 ____ 16 ____ 17 ____A a departmental meetingB a job interviewC negotiations with buyersD a visit to a factoryE a shareholders' meetingF a training sessionG a conferenceH a visit to trade exhibitionSection Two(Question 18-22)•You will hear another five short recordings. Each speaker recently attended an interview. •For each recording, decide what the speaker is saying about the interview they attended. •Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.You will hear the five recordings twice.18 __ 19___ 20___ 21___ 22___A I didn't express myself well.B I misunderstood the advertisement.C It was shorter than I expected.D I wasn't appropriately dressed.E It was poorly organized.F There were too many applicants.G I did too much preparation.H One of the questions surprised me.PART THREEQuestions 23-30•You will hear a radio interview with Peter Williams about training within small businesses. •For each question 23-30, make one letter (A, B or C) for the correct answer.•You will hear the recording twice.23 What was Peter Williams doing immediately before he started his research?A He was managing the training department of a large company.B He was running a training programme at a university.C He was running his own small business.24 In his research, what did Peter Williams find about training in small firms?A They spend too little on training.B They are unaware of their training expenses.C They receive state subsidies for training.25 Small firms do not have specific training budgets becauseA they do not want to invest in training.B they do not have time to provide training.C they do not plan their training.26 When calculating the cost of in-house training, many small firms do not includeA course fees .B managers' time.C accountants' costs.27 What do the majority of small firms spend on training?A less than 1% of their payroll.B 1-5% of their annual payroll.C more than 10% of their payroll.28 Peter Williams thinks that the best training involvesA observing an expert do the jobB going on special training courses.C doing the job under supervision.29 Above all else, small businesses want training thatA will answer their short-term needs.B does not require immediate investment.C will help their planning procedures.30 The first university courses for small companies will deal withA business growth.B computing needs.C structural change.You now have 10 minutes to transfer your answers to your Answer Sheet.参考答案及听力材料LISTENING1.Worldwide Holidays2.invitation cards3.business reception4.4005.Marketing Manager6.Sales Planning7. foreign languages8. 3 July9.rising costs 10. department budgets 11. buildings manager 12. laptop 13. D 14.F 15.C 16.G 17.A 18.C 19.H 20.E 21.A 22.D 23.C 24.B 25.C 26.B 27.B 28.C 29.A 30.BTranscriptsPart I1.F: Good morning, Lewis & Thorn Printers.M: Hello, it's Oliver Martin here. Can I speak to Mark Hanson?F: I'm afraid he is not in the office now. Can I take a message?M: Yes, I'm phoning from Worldwide Holidays. I made an order recently. Mark was dealing with it. There were several things, mainly brochures and pricelists. We've received those and they are fine, but we haven't got the invitation cards that were ordered.F: When did you order them?M: It was about a week ago, last Thursday, I think. But it's rather urgent now. They're for a business reception at the end of the month. And they need to be sent to the tour operators and hotel managers.F: We're quite busy at the moment, but I'm sure he'll get them to you for tomorrow. How is it for? M: It was originally 300, but can you make that 400? We may need more than we thought.F: Yes. Fine. Has Mark the details?M: He should have. If there's a problem, I can fax them.F: Thanks, Mr. Martin. I'll phone you if we need them.2.F: Hello, Mike. It's Carrion here. I've just been reading the paper and the job in there with Alba, the publishing group. I think it will be perfect for you.M: Oh, what's the job?F: They want a marketing manager. Isn't that the kind of thing you're looking for?M: Yes. Does it say what the job involves?F: There's a quite a big job description, but the main thing seems to be that you'll be in charge of sales planning. Sounds quite interesting.M: Well, it will be better than the administration work I'm doing at the moment. What sort of qualifications are they looking for? I suppose they want you to have an MBA.F: No, there's nothing here about that. But it does say that they're looking for someone who canspeak foreign languages. Well, that's OK for you because you've lived abroad and you speak German, don't you?M: Yes, and Spanish, too. When do the applications have to be in by?F: What's it today? The 9th of June. So you've plenty to time. The 3rd of July is the closing date. Do you want me to fax you the adverts so you can see yourself.M: Yes. That'll be great. Thanks.F: OK. I'll do it now.3.M: Hello! Mike here.F: Mike. It's Angela.M: Oh, Hi.M: Oh, look, Mike. I'm phoning because I'm quite worried about last month's figures.M: They don't make pretty reading, do they?F: No, they don't. I think we need to have a meeting to talk about the rising costs.M: Sounds like a good idea. When were you thinking of?F: As soon as possible. I think we should try to put together new department budgets. Each department will then have set limits for their spending.M: Yes. I'm sure that will help. Who would you specially like to have at the meeting?F: Well, us, obviously. And can you make sure that the sales coordinator is available. And also the buildings manager? We'll need their input.M: Sure. I'll get on to them. And I'll book the boardroom.F: Oh, can you make sure that there'll be a laptop available there on the day. I'd like to show the figures for this year and last year.M: No problem. I'll get back to you later to confirm the details.F: Fine. Thanks.Part II13. Very useful indeed! The general manager and the research director showed us around their high-tech production unit and there was a presentation of some of the products they're planning. They're certainly coming up with plans for some innovative products. I'm fairly sure we can come to some agreement about working together on at least two of them, though there'll be some hard bargaining, I should think.14. They were really excellent. The best group I've ever worked with. I was able to cover the theoretical ground very quickly and got to the practical stuff earlier than I'd expected. This meant that they had much more practice than other groups and won't need too much support from us, even in the initial stage of using the program.15. They weren't easy, Mark. They were not easy! They asked us extremely detailed questions about our products and our ability to meet deadlines. In fact, at one point I thought we're going to have to withdraw because it looked as if we wouldn't be able to meet all their requirements. But then they made a number of concessions. In the end I think we've managed to get a good deal. Certainly it's the biggest contract I've been involved with.16.The first day was particularly useful because there were some interesting speakers, mainly from big multinationals, talking on such as I'm interested in, like the international aspects ofindustrial relations and employment law. Then in the evening I had some extremely interesting conversations with speakers. I hope there'll useful contacts in the future. But other delegates thought it wasn't very well attended, because the organizers ad decided against having an exhibition area so fewer people came.17. We revealed the month's work and discussed next month's targets. We decided that we definitely need some extra help with the personnel selection because there's just too much for one person. Generally I think we're a pretty good team. Of course there're a few problems now and again, but we always discuss them in a very calm and sensible way and come up with solutions that work, so far, anyway.18. All I can say is that I'd stood out as the best applicant straight away or they took an instant dislike to me. I'd expected it to last at least 45 minutes, and possibly to involve 2 sessions. But I left I managed to go for a swim and do some shopping before I got back to the office for lunch.19. I've been over all the obvious things I knew they would ask me with a colleague and I practiced all my answers over and over again. I felt sure I could deal with anything they'd put to me. Well, they started asking me what I though my weaknesses were. I just hadn't prepared for that, but because I had done so much preparation for other questions I managed to come up with a really good answer.20. Well, I got there and I thought I am really well prepared for this. I was wearing my best suit. I arrived on time and so did the other three applicants. But they kept us waiting for an hour and a half while they tried to sort themselves out. By the time I went I was so patient with the company I didn't want the job any more.21. It's fine, isn't it. I can do it now. I knew what they were going to ask me. But when you are under all that pressure and all those questions are coming at you, something let you down. And whatever you say, you know you haven't got the message across right and they haven't understood what you really meant. If only could get a second chance.22. I got home late from the meeting than I before () and I was really tired, but I lay awake all night. I guess I should have thought more carefully about wearing the right sort of things. But I was a bit disorganized and rushed out of the flat as if it was just an ordinary day and then felt like an odd one out when I got there and saw everyone else in suits. I was so embarrassed.Part IIIF: With me today is Peter Williams from Kingston University. Welcome! Peter.M: Thank you.F: Peter, you recently a large research study on training in small businesses. What made you focus on small businesses? After all, most of your experience has been with the huge multinational Cleantex. And in fact you eventually you ran their training department, didn't you?M: Well, you are partly right. You see, when I joined the university a year ago they wanted me to start a training program for small businesses. I'd just sold my own small business, which I'd started when I left Cleantex. The 8 years I ran my own business taught me more about training than allmy years with Cleantex. But I felt I couldn't base a training program on my experience alone. So I decided to do research first.F: And how much training did you find in most small companies. Can they afford to do much training?M: Well, firstly small businesses are often accused of not doing enough training. But that is the opinion of big businesses of course. It's true that the government is encouraging small firms to increase their training budgets. They're trying to introduce financial assistance for this. But I have to say I find lots of training going on. The real problem is that most small businesses don't always know how much training they're providing or how much it's actually costing them.F: But surely businesses have budgets and training records.M: Unfortunately most small companies don't set aside a specific training budget. It's not that they don't want to spend the money but that they operate differently. You see, things change very quickly in small firms and it's impossible to predict the training needs. An employee can be moved to a new project very suddenly and then training has to be organized within days. And most small businesses prefer to use their experienced staff to do any training on the job.F: Did you manage to work out the costs of training?M: Well, it took time to work out the indirect costs. You see, most small business managers don't include these costs in their calculations. Most of them keep records of obvious expenses, like, many expenses like external courses, travel, training manual, and videos, etc. But not many firms have specific training accounts and they don't include the time managers spend on training, waste of materials, lost of productivity and so on. I spent hours with company accountants trying to see where these hidden costs were.F: How much are small firms spending on training?M: More than half of the businesses I surveyed spent at least 1% of their annual salary bill on training. And some of these spent up to 5% of their pay roll. In fact smaller firms are investing on average over 10% more on training per employee than larger firms.F: How good is that training?M: As I said, small firms usually get an experienced employee to show new staff how to do that job. This can be useful if the person is carefully selected and well-trained himself. But it's not really enough. The trainee needs to do the job with the experienced employee on hand for guidance and feedback. This gets trainees much better skills than any packaged courses.F: And has your study helped you plan new courses for small businesses?M: Definitely. I now understand what they want and how they want it delivered. I now know that small firms were only investing in training if it immediately helped their enterprise. But most formal training focuses on long-term business needs. Most small businesses can't plan far ahead. They want direct results from training in skills they need now. New technologies and IT skills are identified as a priority by all the firms I surveyed.F: What is the first course the university offer small businesses?M: Up till now most of short courses for companies in general have dealt with helping businesses grow. These aren't really appropriate for small companies as growth can be very risky for them. They obviously need to grow but they're afraid of fast growth. I'm going to start with courses on IT and software the small companies are likely to require because of the business growth to come later. And they'll need to be changed to make them more relevant to small businesses.F: Well, I wish you every success with the course.。