秘书英语Unit 4 Establish the sound profiles for the company
涉外秘书 Unit 4
Part 1
Part 2
Part 3
Part 4
Part 5
Dialogues
Dialogue One
H: briefly checking the letter and then signing it, Fine. Could you make three copies, please1? S: Three copies. H: Yes. Send one to the president, one to marketing, and keep one on file please2. S: Okay. H: Oh, And send the original by express mail3.
Practical English Course for Foreign-oriented Secretary
Unit 4
Communicating with Your Boss
Study Objectives
掌握秘书与上司用英语沟通的基本技巧
了解上司的工作指令和意图的基本方法
掌握商务场合介绍和问候的礼仪 掌握英文产品说明书及广告的写法
1. ,好吗? 2. 请将它复制三份 3. 一份给总裁 快件 ,快递 ,一份给营销部 ,一份存档｡
Part 1
Part 2
Part 3
Part 4
Part 5
Dialogues
Dialogue One
S: Do you think it is too late if I mail the parcel after work when I am on my way home? H: I don’t think so. But I hope it can reach London as soon as possible. S: I see, I’ll do that right now. (turning to leave) H: (remembering something) Oh, Before that, could you get me the sales figures for last month, please? S: Sure.
秘书英语 Unit 4
教学 目 的
掌握秘书接待礼仪和原则 了解英文商务信函要领 熟悉商务礼仪
Section 1
Dealing with Visitors
尽量坚持“约见”制度。 必须坚持“一视同仁”的原则。 坚持热情适度、礼仪周全的接待原则。 坚持接待工作有始有终，始终如一的原 则。 坚持“上下区分，内外有别”的原则。
Section 3 Business letters writing
1) What are the seven C’s in writing a business letter? They are Clarity, Completeness, Conciseness, Concreteness, Consideration, Correctness, and Courtesy. 2) What does “Clarify” mean in business letter writing? Clarity means that you should tell readers exactly what they want and what you want them to know. 3) How does one usually examine the “Completeness” of a business letter? We usually use five W’s to examine the finished letter, i.e. Who, What, Where, When and Why.
/v_show/id_XMjA MzE5NTAw.htm Homework
涉外文秘英语 教案 阮蓓怡 se-3
So, Why Don't You Tell Me About Yourself?
Follow the four easy steps outlined below to ensure your response will grab the interviewers attention.
1. Provide a brief introduction. Introduce attributes that are key to the open position. Sample
introduction: During my 10 years' of experience as a sales manager, I have mastered the ability to coach, train, and motivate sales teams into reaching corporate goals.
So, Why Don't You Tell Me About Yourself?
3.
Tie your response to the needs of the hiring organization. Don't assume that the interviewer will be able to connect all the dots. It is your job as the interviewee to make sure the interviewer understands how your experiences are transferable to the position they are seeking to fill. Sample tie-in: Because of my proven experience in leading sales teams, Craig Brown suggested I contact you regarding your need for a sales manager. Craig filled me in on the challenges your sales department is facing. Ask an insightful question. By asking a question you gain control of the interview. Don't ask a question for the sake of asking. Be sure that the question will engage the interviewer in a conversation. Doing so will alleviate the stress you may feel to perform. Sample question: What strategies are currently underway to increase sales and morale within the sales department? There you have it - a response that meets the needs of the interviewer AND supports your agenda. When broken down into manageable pieces, the question, "So, tell me about yourself?" isn't overwhelming. In fact, answering the question effectively gives you the opportunity to talk about your strengths, achievements, and qualifications for the position. So take this golden opportunity and run with it! - Linda Matias,
《秘书英语》(第三版)教师用书 Unit 4
Unit 4 How Does a Secretary Receive Visitors?本单元教学要求：1.掌握秘书接待礼仪和原则2.了解英文商务信函要领3.熟悉商务礼仪Section 1 Dealing with Visitors一、背景知识接待工作是一项全面体现秘书素质、修养的工作，也是通过秘书体现政府机关、企事业单位作风和展示其形象的的工作。
这项工作意义重大，而且也十分具体。
因此，为做好接待工作，秘书要遵循以下几项原则：1．尽量坚持“约见”制度。
但是对无约来客，要本着热情服务、礼貌待人的态度，根据不同的来访事宜，区别对待，既不要一律不办，也不要过分迁就，办或不办最终都要让来客认识到：办事有约为好。
2．必须坚持“一视同仁”的原则。
无论来客是领导还是一般办事人员，都要热情服务，礼貌接待，有同等的尊重和礼遇。
3．坚持热情适度、礼仪周全的接待原则。
工作中，在坚持上述两项原则的同时，还要注意遵守保密条例、介绍礼仪和迎送礼仪。
4．坚持接待工作有始有终，始终如一的原则。
对所有来宾要认真负责，服务周到，做好记录，善始善终。
5．坚持“上下区分，内外有别”的原则。
秘书要有上下级单位、领导和国内外来宾的服务意识，根据其身份、地位、权力和目的，做出正确判断，酌情做自己该做的事情。
二、课前提问：1.What’s an ideal secretary’s image when receiving visitors?2.If a person called on isn’t in the office, what should a secretary do?3.How should a secretary deal with unexpected guests?4.What’s the basic telephone etiquette?5.If a client is being rude on the phone, how should a secretary respond?6.Do you think a secretary should be able to write shorthand? Why or why not?三、语言学习1.May I help you? 询问别人是否需要帮助时的用语，也可用Can I help you?或What can I do for you?2.ring up打电话Last evening I was rung up by an old friend whom I had not heard offor years. 昨晚一位老朋友打电话给我，我多年来没听到他的消息了。
KeytoUnit1秘书英语答案（高职高专王毅主编）
KeytoUnit1秘书英语答案（⾼职⾼专王毅主编）Key to Unit 1 How Does One Become a Secretary?Section 1 Being InterviewedI.1.personnel2.manager3. in4.answer5.to6. qualifications7.personal8.interview9. graduated 10.from 11. Secretarial 12.Management 13. office 14.work 15. main 16.duty 17. typing 18. bilingual 19. apply 20.for 21. enjoys 22. challenging 23. deal 24.with 25. position 26. routine 27. teaming 28.up 29.with 30. confident 31. maximize 32. folk 33.songs 34. be 35.married 36. salary 37. assignment 38. benefits 39. insurance 40. opportunityIII.2.(1)what has made you decide to apply for a position here?(2) My responsibilities include typing, filing, and answering telephone(3) you’re looking for an executive secretary(4) assist me in my daily routine, dealing with correspondence(5) I am more confident that I am able to handle the office routine.5.1)I am very happy that I have the chance for this personalinterview.2)I had a part-time job for three months at Far East TradeCompany as a personnel assistant.3)As a secretary I usually need to deal with people from othercultures.4)My plan is to become a successful secretary because I havebeen well trained for this.5) A secretary must team up with other coleagues for a smoothoperation to maximize working efficiency.6)I want to ask about the salary and benefits in the company. Section 2 Preparing an InterviewI.1.affair2.employer3.that4.as5.who6.it7.themselves8.sector9.ahead 10.advantage 11.capabilities 12.and 13.you 14.arrive 15.understand 16.and 17.Smile 18.or 19.remember 20.the21.light22.out 23.natureIII.3. 1) besides, to 2) out, for, for 3) on, for, off4) to 5) of4. 1)To be 2) limited 3) will remember 4) interviews 5) to attract 6) to appear 7) avoiding 8) putting 9) requiring 10) are Section 3 Writing a Letter of Application and ResumeI.1. application2. resume3.. company4. qualifications5. arrange6. sincerely7. particular8. truthful9.emphasize 10. provide 11. interview 12. indicate 13. working 14 experience 15. concise 16. complete 17. page 18. address 19. graduation 20. objective 21. position 22. samplesIII.2.1)I know from your advertisement in China Trade that yourcompany is looking for a secretary. This position has aroused my great interest.2)My major and working experience will enable me to be competentfor this position.3)Oriental company has been enjoying a very good commercialreputation, so I have a keen interest in working for your company.4)I hope I can have a chance for an interview regarding myqualifications for this position.5)I am sincere, enthusiastic, hardworking and of team spirit. Section 4 Getting Some Knowledge of a SecretaryI.1. employee2. changed3. private4. secret5. transact6. society7.Professional8. office9. judgment 10. employed 11. documents 12. arrangements 13. routine 14. executive’s 15. officeIII.2. 1) T 2) F 3) F 4) F 5) FT apescriptsUnit 1 How Does One Become a Secretary?Section 1 Being InterviewedA:Come in, please. My name is Chu Tianshu, the personnel manager. How do you do?B:I’m ZhangYi. How do you do?A: Please have a seat.B: Thank you.A: We have received your letter in answer to our advertisement.I would like to talk with you regarding your qualifications for this position.B: Yes, Sir. I am very happy that I have the chance for this personal interview.A: Could you tell me a little bit about yourself, please?B: I was born in 1979. I live in Beijing. I graduated from Beijing No. 4 Middle School in 1997. Then I went to Beihua University and studied in the Department of Secretarial Management and graduated only last year.A: Do you have any experience relating to office work?B: Yes, I had a part–time job for three months at Far East Trading Company as a secretary.A: Oh, really?B: Yes, it was a very interesting experience.A: What was your main duty?B: Mostly typing and answering the phones.A: Oh, very good. But you know that we're really looking for a bilingual secretary. May I know what has made you decide to apply for a position as a secretary here?B: Well, I think your company enjoys a very high reputation in Beijing and working here is very challenging. And for me the most important thing is to find work where I can meet with and deal with people from other cultures. As a Chinese, this seemsto be the most exciting thing I can do. Besides, I feel I am ready for a challenging position.A: I see. Great. As secretary here, you will assi st your superior in his or her daily routine, dealing with correspondence and teaming up with people in the office for a smooth operation. How do you feel about routine work?B: A secretary’s work is often routine work. I’m confident that I’m able to handle the office routine. I’ve been well trained for this.A: What do you think of the new idea of “to work with the boss”? B: “To work with the boss” means to work as a team-member with the boss in order to maximize efficiency. I believe it also means that the secretary and the boss have a mutual respect for each other.A: What are your hobbies? What do you like to do in your spare time?B: Well, I like reading, and listening to music, especially Chinese folk songs. I practice calligraphy and I like it very much. A: What are your plans for the future?B: My plan is just to become a successful secretary.A: Will you be married and have a baby in the near future? B: I don’t think I will have any baby within four years.A: Good. Now do you have any questions you’d like to ask me about this company?B: Yes, I’d like to ask about the salary. How is it determined? A: Well, all new clerical employees begin at a standard salary of RMB 800 yuan per month. Then, after the training period, you are given an assignment. Someone like you may be given a higher-ranking assignment, and then you would get a higher monthly salary.B: What about other benefits?A: All employees must join the health insurance program, and there are many other benefits. I think most of them are explained in our brochure. Did you get a copy?B: Yes, I did. Thank you.A: Any more questions?B: No. Thank you very much for giving me the opportunity.A: You’re welcome. We’ll keep you informed of the result of the interviews sometime next week. Thank you for coming. Good – bye, Miss Zhang.B: Good – bye..Section2 Preparing an InterviewThe first thing to remember when you go for a job interview is that this is not a one-sided affair. You can treat it in thesame way that you treat a negotiation. After all, both you and the prospective employer are selling something. If you approach an interview with th e attitude “any job will do”, the interviewer will realize that immediately. If the job is worth anything, you won’t get it.You should prepare yourself for an interview just as you would do for a negotiation. Find out as much as you can about the company and the person who is to interview you. Don’t be caught unawares. Go to the internet and look at the company’s website. Compare it with that of its competitors. Alternatively, look at the Yellow Pages or trade magazines to see how they advertise themselves. Make enquiries at the Chamber of Commerce and other relevant organizations. Find out at least a little about the sector so that you can ask interesting questions.Think of and note down your strengths and the opportunities that lie ahead. No matter how high unemployment is, regardless of how miserable you are in your current job, it’s always an advantage to see things in a positive light. If you have little or no experience in a particular area, consider your capabilities in a similar area. Spend some time trying to imagine what type of employee the company is looking for and what makes you suitable for the job being advertised.First impressions count, so look good and feel good before you go. Choose clothes that make you feel confident. Find out what clothes may put the interviewer off. Ensure you arrive at the interview with time to spare. According to more than one recruitment agency we spoke to, interviewees must understand the importance not only of their personal appearance but alsoof their body language. During the interview breathe calmly and try not to appear too nervous. Look the interviewer in the eye and adopt similar body language to theirs. Smile and feel relaxed, enthusiastic and assertive. Remember one thing, though, assertive does not mean aggressive.Don’t just answer “yes” or “no” to questions. Treat every question as an opportunity to demonstrate that you are suitable for the job, but remember to stick to the point. When asked about your interests, include group as well as individual activities. Be on the lookout for tricky questions about your personal life. You don’t need to lie; just sell yourself in the best light. This is something the interviewer needs to be able to do as well. You have the right to find out whether or not you want to work for the company. Furthermore, your interest in the nature of the company and how it is run may well end up being your big selling point.Section 3 Writing a Letter of Application and ResumeA: Hey, here is an advertisement for the position of Personnel Assistant. I want to try it through a job application letter and my resume Do you know how to sell my qualifications to the company effectively?B: According to what I know, in such a letter, you should present the organization your interests in and qualifications for the position, while in your resume you should introduce the main points of them.A: Then how should I arrange it in the concrete form.B: In the opening paragraph, you should state sincerely the reason for your letter, identify the particular position you’re applying for, and you may also indicate how you learned about the company. The opening should be short, and truthful. A: I know, that is to attract the reader’s attention. How about the body part?B: This part is the most important part, you can have one or two paragraphs to highlight your strongest qualifications and relate them directly to the needs of the position you are applying for. And the secret to move the reader is to provide specific and credible information about yourself to support your statements.A: I see. Then what’s the use of the ending?B: Though this part is usually short, it is absolutely necessary. In it, you should ask for a personal interview politely and provide your phone number, your address or e-mail for the reader. And remember to indicate the time available.A: Ok, I’ve got it. Now, how about a resume?B: Well, a resume is always included with the job application letter. It should serve as a brief record of your personal qualifications and experience, including education and working experience.A: Should I make it in details or …B: Actually no. Typically, the readers only spend a very short time reading each resume and select some to study in more detail. So a successful resume should be very concise but complete, and usually no longer than one page for the entry-level positions.A: Then what should be necessarily there?B: The following information is generally believed to be essential in resume:●Name, address, and telephone number●Job objective●Major, degree, name of your school, and date of graduation.●Special aptitudes and skills●Jobs held, employing company, date of employment and job duty(if you have)A: Can you explain a bit about the “job objective”?B: Ok, it is simply what job or position you are looking for. A: I hope I can do a good job before I get the job.B: By the way, here are some samples for you to refer to.A: How thoughtful you are. Thanks.B: this is the application letter.Dear Mrs. Swan:I know from different media and my friends that youare a company specialized in evening dress for more than ten years and have a good commercial reputation. Your advertisement in BEIJING DAILY of December 12th stating that you are looking for “an executive secretary” has aroused my great interest.I will graduate from Beihua University in June andI believe that the skills I attained and the knowledgeI gained will enable me to be an efficient secretary inyour company. During my four years of study in the executive secretarial science program at Beihua University, my goal was to become qualified to work asan efficient secretary.I am confident of dealing with office routine becauseI can type at rate of 70 words per minute, take dictationat 120 words per minute, transcribe telephone message,and file etc.. While fluent spoken English and effective written English, efficient travel and meeting arrangements, smooth business communication skills and driving can enable me to perform a variety of duties fora busy executive.I have acquired a broad concept of the business worldfrom those business administration courses I studied.From my summer jobs, listed on the enclosed resume, I learned the importance of cooperating with the other workers and of being dependable.I have a keen interest in working with ABC Company.May I have an appointment to discuss my qualification asa secretary with your company? You can find me at 23765898 anytime after 9:00 p.m..Sincerely,Miss Terry RobertsB: And the following is the resume.Zhang Yi234 Xiaoquan StreetXing’an City, Hebei 546123OBJECTIVE: SECRETARYEDUCATIONBeihua UniversityDegree: B. A. 2001Major: Secretarial ManagementCourses: Typewriting (70 words a minute); shorthand (120 words a minute); secretarial procedure (correspondence, filing, telephone, financial,records, report research and writing, travelarrangements); English; psychology; business law;economics; statistics; business communications. ACTIVITIESAssistant Editor, Red, Yellow and White, Collegestudent literary magazineSecretary, Student Union of Beihua University PART-TIME WORK EXPERIENCESummer, 2000 Far East Trading Company, BeijingAssistant to Sales Manager, Mrs. Li Min,Checking assignments, answering telephone,transcribing dictation, typing etc. Autumn, 1999 Orient Company, Guangzhou.Secretary and interpreter to the director,Mr. Zheng, checking assignments,interpreting for business negotiations andbusiness communicationSection 4 Getting Some Knowledge of a Secretary The word of secretary comes from the Latin word sēcrētārius,meaning “confidential employee.” A secretary of today is stillan employee who is privy to confidential information. In that respect, the job has not changed.As The Oxford English Dictionary says, a secretary is one who is entrusted with private or secret matters and one who is employed to conduct correspondence, to keep records, and usually to transact various other businesses, for another person or for a society, corporation, or public body. While American Professional Secretaries International (APSI)defines a secretary as an executive assistant who possesses a mastery of office skills, demonstrates the ability to assume responsibility without direct supervision, exercises initiative and judgment, and makes decisions within the scope of assigned authority. Accordingly, a secretary employed usually does almosteverything in the office as follows: typing, keyboarding;transcribing; processing mail; telephoning; schedulingappointments; greeting visitors; composing and editingdocuments; researching and coordinating meetings, conferences,and teleconferences; making travel arrangements; handlingreprographics; and organizing time and work, etc. These form thedaily office routine for a secretary. In the modern society thesecretary is an important member of the management team,responsible not only for carrying out the executive’s wishesbut also for helping to maintain a well-organized and efficientoffice. In other words, a secretary entering the work force isto face a lot of possible job situations. Therefore only thosewho have received specialized professional training will besurvivals in a world where the methods of handling informationare complex.Technically, according to the survey by APSI in 1981, thetitles of secretaries can be classified into the five kinds:Administrative Assistant, Administrative secretary, ExecutiveSecretary, Secretary, and Secretary-Receptionist Each of themhas his or her respective techniques and qualifications but theyall have to have: secretarial skills, organizational ability,administrative ability, good communication skills, self-starterand the like before they serve as a professional secretary.译⽂第⼀部分A: 请进，我是⼈事经理楚天舒。
秘书英语 Unit 4
1. What should a secretary know about his/her company? 2. How should a secretary deal with an important visitor? 3. If a visitor wishes to leave a message, what should a secretary do? 4. What should a secretary do when a guest is kept waiting?
Section 3 Business letters writing
1) What are the seven C’s in writing a business letter? They are Clarity, Completeness, Conciseness, Concreteness, Consideration, Correctness, and Courtesy. 2) What does “Clarify” mean in business letter writing? Clarity means that you should tell readers exactly what they want and what you want them to know. 3) How does one usually examine the “Completeness” of a business letter? We usually use five W’s to examine the finished letter, i.e. Who, What, Where, When and Why.
Section IV
2004年9月国家涉外秘书四级英语真题
2004年9月国家涉外秘书四级英语真题Listening Test一.Listening ComprehensionDirections:Listen to this short dialogue and tell the following sentences are True or False.Write T for True and F for false in the brackets.(2 marks each question,10 marks altogether).The tape will be played right through twice.听力理解（每题2分，共10分，请从你听到的对话中，判断下列问题是否正确，并在每题后面的括号内，正确的写T，错误的写F，录音将播放两遍。
）1.The man parked his car in front of a shop and now he can't find it.2.The man locked his car and put the key in his pocket.3.The man thought that his car had been stolen by a thief.4.The man's car number was CHK 865 and it's a light green car.5.The woman who was driving the car away was the man's wife.二．Listening and filling blanksDirections: Fill in the blanks according to what you hear. You may need to fill in more than one word if necessary.The tape will be played right through twice.After the tape has been played the second time you will have two more than minutes to finish the blanks(1 mark each blank,10 blanks,10 marks altogether).(请根据所听的内容填写，录音将播放两遍。
文秘英语Unit 4 Lecture 2
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3. they all take this leadership role very seriously and work in partnership with parents and educators to ensure that school age employees see education and schoolwork as their top priorities 他们十分重视对年轻人的教育，经常与家长和教 育工作者合作，以确保学生员工把受教育和完成 学业当做头等大事来看待。
Sentence translation 1. MacDonald’s is an organization founded on a heritage of giving back to the communities in which they live and work. Leadership and doing the right thing has been the legacy of MacDonald’s throughout their 45 history. 麦当劳是一个建立在回报他们赖以生活和工作的 社区这一传统之上的机构。在其从业45年历史中， 麦当劳始终坚持最佳的领导和最好的管理原则。
Speaking: Reporting
ห้องสมุดไป่ตู้
Words translation Stand head and shoulders above Safety check list Have commitment to Have sth in place Deliver one’s promise Diverse opinions Adequately staffed 远胜过 安全检查一览表 承担……义务 义务 承担 具有 信守诺言 不同的意见 配备有足够的员工
经科版BEC中级课文辅导unit4d
▶INTEREST/ATTRACT◀informal to succeed in making someone interested in something or attracted to something 吸引cigarette ads designed to hook young people 烟草⼴告旨在吸引年轻⼈感兴趣intimate adjective▶RESTAURANT/MEAL/PLACE◀private and friendly so that you feel comfortable ⽓氛融洽的the intimate atmosphere of a country pub ⼀间乡村酒吧良好的氛围an intimate meal for two 两个⼈融洽的就餐▶FRIENDS◀ having an extremely close friendship 亲密的（关系）She's on intimate terms with important people in the government. 她与政府要员保持了密切的关系。
3 intimate knowledge of something 对某事了如指掌very detailed knowledge of something as a result of careful study or a lot of experiencehis intimate knowledge of the coal industry 他对矿产⾏业了如指掌▶PRIVATE◀relating to very private or personal matters 私⼈的the publication of intimate details of their affair 他们恋爱的隐私情况被公布intimately adverb 密切地The two aspects are intimately connected. 这两个⽅⾯紧密相连。
文秘英语.docx
文秘英语整理Unit1P6Management functions 管理职责Coordinate work 协调工作Subordinates 下属Take active measures 采取积极主动地措施Tidy up documents 整理文件Confidential files 机密文件Establish 建立档案Recruit personnel/employee 招聘人员/员工1. A secretary should be able to establish and maintain harmonious working relationships with(与…建立并保持和睦的工作关系)superiors, co-workers, subordinates, etc..2. A secretary is expected to arrange business itineraries(拟订出差旅程表) and coordinate the executive's travel requirements.3. A secretary is expected to take action authorized during the executive's absence so as to minimize the negative effect of the employer's absence.(将因上司不在所造成的负面影响降到最低限度)4. A secretary must be able to organize materials that may be presented to the executive in draft format(已草稿形式呈送上司)5. A secretary may serve as the recorder of minute(会议记录员) with responsibility for transcription and distribution to participants.6. A secretary may maintain budget and ,expense account records, financial records, and confidential files(开支帐目记录、财务记录和机密文件)7.Ever-evolving software applications require that secretaries be efficient，skillful and open to change.(高效、熟练、易接受新事物)8. The secretarial position can be described as “the boss confidant,jack of all trades，and master of office mysteries.”(老板的心腹，“多面手”，办公室神秘的掌管者)Unit2P24Rules of etiquette 礼仪规范Social events 社交场合Lack of consideration for others 对他人缺乏尊重/体谅Widely accepted practices 公认的习惯Good posture 良好的仪态Turn into a free-for-all 陷入混战A degree of privacy and secrecy 一定程度的隐秘Have an unfavorable impression 留下不良的印象1. To work successfully with others in a productive, friendly and sociable atmosphere, it is necessary to observe proper office etiquette. (遵守得体办公室礼仪)2 . It is hard for a gossip to gain the confidence respect and cooperation of others. (赢得别人的信任、尊重和合作)3 . People often associate an office in disorder with carelessness in work(工作上的粗心大意)4 . Each time when he finished his work, he would take time to shred carbon copies and photocopies that were not used(花时间将不用的复写件和影印件切成碎片)5 . People enjoy working with those who are able to manage themselves ,their duties and their working environment(能够管好自己、履行职责，能保护良好工作)6.Some annoying habits such as tardiness(一些令人讨厌的习惯，如做事拖沓等)make an unfavorable impression on others.7 .Remember not to scatter files and other materials around the office(将文件和其他资料到处乱放在办公室里)8 .Clothes are only part of picture you present(衣着只是你形象的一部分)；good posture and cleanliness are essential.P321、我们正在为国内外客户筹备我们的最新产品展示会，时间：10月5日，地点：展览大厦。
Key to Unit 4秘书英语(高职高专 王毅主编)
Key to Unit 4 How Does A Secretary Deal with Phone Calls? Section 1 Making & Answering Phone CallsI.Dialogue 11. calling2. 173. lake4. withoutDialogue 25. speak6. line7. busy8. supplyDialogue 39. moment 10. Tuesday 11. fineIII.3．1）about the order with us2）I’ll check Mr. Ling’s schedule3）Would Thursday be too late4）make an appointment for you for 9:305）confirm the appointment5．1)Does she have any time tomorrow?2)Would you please hold the line for a moment?3)Mr. Ling Yun has a full schedule tomorrow.4)I’ll make a note of that.5)You can contact me any day at 734 427, extension 347.6)Mr. Ling is rather busy now and would like to know what you wish tospeak to him about.7)Mr. Rollin is interested in importing Chinese textile products into theU.S.8)I’ll just check Mr. Ling Yun’s schedule, and see if I can arrange anappointment for you, just a moment.Section 2 Telephoning EffectivelyI.1. skills2. natural3. clear4. sound5. for6. avoid7. simply8. business9. help 10. person 11. secretary 12. losingIII.3.1) is determined 2) are 3) saying 4) sound 5) speaking6) to make 7) be transferred4．1）The customer’s impression of the company is determined completely by the speaker’s voice and choice of words.2）Take the chance to repeat them, particularly at the end of the call.3） A smile on your face is reflected in your voice.4）Prompt response will give your customer the impression that your company is very efficient.5）Simple things like these make all the difference when dealing with people over the phone.5. 1) False 2) False 3) True 4) True 5) FalseSection 3 Writing a Letter of CongratulationI．1. recruitment2. employee3. purpose4. introduce5. reference6. introductory7. full9. reason 10. description 11. appreciation 12. special 13. overdoIII．2.1) This will introduce Mike Blackman, our new sales representative.2) I would like to introduce you Doris White, our excellent Export Manager.3) She has been working with us for five years and we are delighted with her efficient way of dealing with office routine.4) You’ll find that she is an outstanding assistant to you during the exhibition.5) Could you please give Mike whatever guidance you can to get him started. I will appreciate it --- and so will Mike.Section 4 Getting to Know Diplomacy (1)I.1. Dictionary2. relations3. nature4.states5.ancient6. favour7. policies8. diplomacy9. political 10. known 11. kingdom 12. tripartite 13. themIII.3.1. true2. false3. true4. false5. false6. falseTapescritpsHow Does A Secretary Deal with Phone Calls?Section 1 Making & Answering Phone CallsDialogue 1A: Good afternoon. Is this Royal Hotel?B: Yes, Madam. May I help you?A:Yes. I’m calling from Oriental Trade Company. I need to make a reservation for Mr. Ling Yun.B: Fine, Madam. When will Mr. Ling arrive, and how many nights will he be staying?A: Mr. Ling will arrive in Detroit on Sep. 17 and stay there for three nights. And he would like a room with the view of the lake.B: Sorry, Madam, but all the rooms with the lake view have been reserved or Sep.17. Is it all right to have Mr. Ling in a room without a view for Sep.17 and then we can transfer him to a room with the lake view on Sep. 18?A: That sounds all right. Thank you very much.B: It’s my pleasure. Thank you for choosing Royal Hotel.Dialogue 2A：Mr. Ling Yun’s office. Good afternoon. Zhang Yi speaking.B: Hello. I’d like to speak to Mr. Ling Yun, please.A: May I ask who is calling, please?B: My name is Tom Rollin of Pacific International.A: Thank you, Mr. Pollin. One moment, please ...B: No, no. This is Rollin, not Pollin.A: I’m sorry, Mr. Rollin. Just a moment, please. (Over the intercom) Mr. Ling, a Mr. Rollin of Pacific International is on the line.C: Can you find out what he wants?A: Yes, Mr. Ling. (To Mr. Rollin) I’m sorry to have kept you waiting. Mr. Ling is rather busy now and would like to know what you wish to speak to him about.B: Yes, we want to import Chinese textile products into the United States and we understand that your company can supply us with such items. A: I see. Thank you very much, Mr. Rollin. Would you wait a moment, please? (To Mr. Ling) Mr. Ling, Mr. Rollin is interested in importing Chinese textile products into the U.S.C: I see. Put him in.A: Yes, Mr. Ling. (To Mr. Rollin) Mr. Rollin, I’m very sorry to have k ept you waiting. I’ll connect you with Mr. Ling.Dialogue 3A: Marketing Department, Zhang Yi speaking.B: Good morning. My name is Carter and I work for Standard Cars Ltd. of Birmingham, England. I’d like to speak to Mr. Ling Yun, please.A: I’m afraid Mr. Ling is not here at the moment. Can I help you, or would you like to speak to someone else in the Marketing Department.B: I’d like to make an appointment to see Mr. Ling Yun sometime next week.A: I’ll just check Mr. Ling Yun’s schedule, and see if I can arrange an appointment for you, just a moment. Yes, Mr. Ling seems to be available on Tuesday morning, Wednesday afternoon and Friday morning.B: Could I make an appointment on Wednesday afternoon, please?A: Could 2:30 be convenient for you?B: Yes, that’ll be fine. Thank you very much, goodbye!A: Goodbye.Dialogue 4A: Good Morning. Mr. Ling Yun’s office. This is Zhang Yi speaking.B: Hello, Miss Zhang. This is Henry James of Eastern Development Co. A: Hello, Mr. James. How may I help you?B: I’d like to see Mr. Ling Yun about the order with us. Does he have any time tomorrow?A: Would you please hold the line for a moment? I’ll check Mr. Ling’s schedule… Thank you for waiting. I’m sorry, but Mr. Ling Yun has a full schedule tomorrow and then he’ll be away the following day. Would Thursday be too late?B: Just a moment… Thursday’s OK if it’s in the morning.A: All right. I’ll make an appointment for you for 9:30. Would that be convenient for you?B: Yes, that’ll be fine.A: I’ll make a note of that. Would you like me to confirm the appointment? B: Yes, please. You can contact me any day at 734 427, extension 347.A: Fine, I’ll do that.B: Thank you very much. See you at 9: 30 on Thursday. So long.A: Goodbye. Mr. James.Section 2 Telephoning EffectivelyOn the phone the image of a company relies heavily on the speaker’s speaking skills. The customer’s impression of the company is determined completely by the speaker’s voice and choice of words. Telephoning skill is not a natural talent but a learned skill. Here are some tips to help a secretary make better communications through the telephone.Speak clearly and more slowly than usual. Be particularly clear when saying one’s name and the name of one’s organization, and take the chance to repeat them, particularly at the end of the call.Speak with more energy. Telephones tend to make one’s voice sound less lively as it really is, so try to give increased interest in and enthusiasm for what the secretary is saying.When necessary ‘smile with one’s voice’. A smile on one’s face is reflected in one’s voice, and will help the secretary avoid speaking in the same tone all the time.Be and sound polite, professional, understanding, helpful, and friendly. Much of the secret is simply good manners and attention. Be a good listener.Explain things in an understandable way. Don’t use special terms or assume that a customer knows the business or industry. The secretary should speak without accent to make the communication easier.Make it easy to be contacted. Customers shouldn’t have to talk to half a dozen people before they can find one who can help. They shouldn’t be given another number or told to call back later. Usually they should betransferred through to the right person, or if that’s impossible, th e right person should call them back.Respond promptly to phone calls. Prompt response will give a customer the impression that one’s company is very efficient. And if the secretary promises to call back, he or she should do this as soon as possible.Know how to use all the buttons on the phone, and in particular how to transfer a call without losing it. Simple things like these make all the difference when dealing with people over the phone.Section 3 Writing a Letter of CongratulationA: In today’s recruitment examination for secretary, we are required to write a letter to introduce a new employee to the company’s business associate. But I don’t think I’ve done a good job.B: Why not? A letter of introduction is not very difficult to write because the purpose of such a letter is only to introduce one person to another. It is not a reference letter to present a person's qualifications, so an introductory letter must be written to the point.A: What should be included in it?B: Three points are necessary for it. One is to provide the full name of the person being introduced. Second is to give an explanation for the purpose and reason of the introduction. Third is to make a very brief description of the person being introduced. Some letters may have a forth part to express the writer’s appreciation.A: Is there anything to pay special attention to?B: Well, maybe, when you describe the person being introduced, try to make him or her sound interesting rather than overdo the compliment. A: Ok, I see. Thank you very muchExample of letter of introductionDear Mr. Huxley,It’s our great pleasure to introduce to you Bob Sherman, our new sales manager, who became our colleague in August.Bob has a wealth of background in ceramic industries, including both manufacturing process and international trade practice. Not many people have such complete experience with the toys they are selling.We are delighted with Bob’s resourcefulness and we know you will soon find him helpful to your business.Best regards,Henry CollinsSection 4 Getting to Know Diplomacy (1)A: Do you know how diplomacy is defined?B:I can only tell you what the Oxford Dictionary says about it. It says, “Diplomacy is the management of international relations by negotiation; the method by which these relations are adjusted and managed by ambassadors and envoys.”A:I think this definition covers the nature and the content of diplomacy. In short, the substance of diplomacy is to adjust the relationship between states through negotiations which are mainly carried out by diplomats. .B: The word “diplomacy” comes from the ancient Greek word “diploma” which means a folded document used for identification and request for favour or privilege.A:What’s a diplomat? What do they usuall y do?B: A diplomat is a person who represents his/ her country in dealing with another country. They usually execute the foreign policies of the states they represent and learn the situation, external or internal, in the countries they are appointed to and serve as the eyes and ears of their governments in other countries.A: How about the origin of diplomacy? Anything you know about it?B: Well,diplomatic activities are found in all civilizations such as Chinese, Indian, Egyptian civilizations. Take China for example. During the period of the Warring States (beginning about the middle of the fifth century B.C.), a political and military alliance against the Kingdom of Qin known in history as “the Vertical Alliance” was formed by the Kingdoms of Qi, Chu,Yan, Han, Zhao and Wei. And a counter alliance, known as “the Horizontal Alliance”, was organized by Qin and its followers.A: In this sense, I think the Chibi Battle is another example of an ancient diplomatic activity. ZhuGe-liang was sent as the special envoy of Shu State to the Kingdom of Wu to effect a military alliance against Wei State which, as a result, suffered a crushing defeat in the battle, and this laid the groundwork for the situation of tripartite rivalry.B: You are absolutely right. These can be seen as some earliest forms of modern diplomacy and from them we can see how diplomacy has been done till now.A:Oh, there goes the bell. Let’s go to class.B: Yes, let’s.译文：秘书怎样接打电话第一部分对话1下午好，这是皇家宾馆吗？是的，夫人，可帮您做什么？我是东方贸易公司的，想为凌云先生订房。
文秘英语 Unit 4 Business Reception
文秘英语U n i t4B u s i n e s s R e c e p t i o n(共15页)-本页仅作为预览文档封面，使用时请删除本页-Unit 4Business ReceptionBy the end of this unit, you should be able toknow how to make an appointment,communicate with visitors properly,write welcome speeches,learn some business reception etiquette.Session One SpeakingIn business, making an appointment is a top priority if you want to meet someone. Therefore it is the secretary’s responsibility to set the appointment with visitors or clients, even sometimes to deal with unexpected visitors or rude clients.Activity One Core Words and PhrasesMaking appointments is not a difficult but an essential job in business reception. Some words are often used in this situation. Now match the words in Column A with their definitions in Column B.Column A Column B1. schedule A. capable of being usedB. plan or organize(v.) C. free of trouble or difficultyD. show unwillingness to acceptE. call off (an arrangement)F. list or statement of details, esp. of times fordoing thingsG. reserve in advance8. cancel H. pay a visit to9. drop in I. a mutual or reciprocal action10. interaction J. move down to a later timeActivity Two Core SentencesBlake Smith, Marketing Manager from ABC Company, wants to discuss the sales contract with Mr. Johnson, Executive of Rainbow Group. First he needs to make an appointment with Zhang Hong, Mr. Johnson's secretary. Below are some core sentences of how to make an appointment. Read them aloud and try to learn them by heart.1. I wonder if it would be convenient to meet you tomorrow.2. Can you spare some time for me next week?3. Mr. Johnson is free next Monday from 10 . to 11 .4. I can't make it tomorrow at 2 . Can we make it a bit later, say 4 .5. Regretfully, I have to inform you thatI won't be able to attend the meeting tomorrow.1.我想明天是否方便见面。
文秘英语Unit 4 questionnaire
6. Restaurants are adequately staffed to allow for a good customer experience as well as to provide schedule flexibility, work-life balance and time for training.
Sentence translation
1. MacDonald’s is an organization founded on a heritage of giving back to the communities in which they live and work. Leadership and doing the right thing has been the legacy of MacDonald’s throughout their 45 history. 麦当劳是一个建立在回报他们赖以生活和工作的 社区这一传统之上的机构。在其从业45年历史中， 麦当劳始终坚持最佳的领导和最好的管理原则。
Speaking: Reporting
Words translation Stand head and shoulders above Safety check list Have commitment to Have sth in place Deliver one’s promise 远胜过
在过去的岁月里，麦当劳在严格强调食品质量和 安全标准方面一直处于行业的领先地位，他们坚 持的标准往往是高于行业和政府的标准。
5. Employees are recognized formally for good work performance, extra effort, team work and customer service.
秘书基础 模块
秘书基础模块秘书基础模块.doc《旅游英语》模块章节主要内容知识点技能要求模块一Pre –unitWelcome to our class Lesson 1 Hello1.Greetings2.Introduce myself and greet classmates3.26 letters 1.Greet your friends2.To implove listening and speakingLesson 2 What is your number? 1.Say and write numbers?2.To use the numbers in a daily life 1.Say and write numbers from 1 to 100e the numbers freelyLesson 3 Classroom talk 1.Classroom instructions To follow the classroom instructions 模块二Unit 1 Talking with others模块二Unit 1 Talking with othersLesson 1 Where are you from? Personal information:name,age ,country,marital staus To use the verb “be”Can describe peopleLesson 2 What does he look like? 1.the use of “height ,weight hair,eyes,address,age”2.the simple pre sent “have”Describe peopleLesson 3 Roberto’s family the news of relationsBe verb Describe family relationshipsLesson 4 I like sports and music 1.the ues of “like”2.Simple present :like Can express preferencesLesson 5 When do you study Learn the expessions of “time”To express the time 模块三Unit 2 Let’s go shoppingLesson 1 Shopping 1.Identify places to make purchases信息工作在秘书活动中的作用Lesson 2Buying new clothes 1.the names ofarticles :food.clothing.2.the types of storesIdentify places to make purchasesLesson 3 What color is your shirt 1. the words of color2. Learn and describe clothing3. To master possessive adjectives Describe clothing:size,color. 模块四FoodLesson 1 What is for lunch? 1. the names of food2. To read the passage Identify common meals and foods Lesson 2 It is in the newspaper1.Read the advertisements2.To describe the pooducts,containers and price3.How much is \areInterpret food advertisements Lesson 3 What do we need? the words for food containersSimple present Express needs Lesson 4Buying lunch The information from the menuQuestions and yes /No Answers Place orders模块五Housing Lesson 1 A house or an apartment 1. the types of housing2.Simple present :like Identify types of housingLesson 2 Does it have a yard? 1.the parts of a homeDescribe parts of a home Lesson 4 When can I see it ? Use the telephone and make appointmentsPresent continuous Use the telephone and make appointments Lesson 5 Where do you want the sofa? 1.the words of a home2.the prepositions :in ,on ,under,over,nextto ,between Identify furniture in a house 模块六Our community Lesson 1 Places and services1. Learn the different sections and servicesIdentify locations and services模块六Our community Lesson 2 Where is City Hall?1. Phrases of directions2.give and followstreet directionsGive and follow street directions模块七Health and fitness模块七Health and fitnessLesson 1 Parts of the body 1. the worrds of the body2.Simple present3.the verb hurtIdentify parts of the body Lesson 2 What is the problem? 1. express the illnesses2.simple present :haveIdentify illnesses and health problemsLesson 3 What should I do? 1.some advice of illnessesGive advice Lesson 4 Staying healthy1.the types of exercise Describe healthy and unhealthy practices模块八Working on itLesson 1 What is your job? 1.the words of occupationsIdentify common occupations Lesson 2Job hunting 1. the job hunting2. reag the classified ads1.Interpret classified ads2. hunt for a job Lesson 3 What was your job before? 1.Describe your job history Describe and Write your模块十日常事务第一节来客接待 1.内宾接待工作2.外宾接待工作3.领导接待工作4.群众接待工作练习来客接待第二节接打电话1. 打电话的基本原则2. 打电话的注意事项练习接打电话模块十日常事务第三节信件处理 1.处理信件的步骤2. 处理信件的一般要求掌握处理信件的步骤第四节印信管理 1.印章及其管理2.介绍信及其管理了解印信管理第五节合理安排领导公务活动 1. 安排领导公务活动的一般原则2.办公室安排领导公务活动的具体方法学会合理安排领导公务活动模块十一保密工作第一节保密与保密工作 1.保密的含义2. 保密的特点3.保密工作的意义认识保密与保密工作第二节秘密的范围与保密的方法1.秘密的类型2.秘密的范围3.秘密的等级及其原则了解秘密的等级及其原则第三节保密的纪律与责任 1.保密的责任2.保密的纪律遵守保密的纪律与责任模块十二秘书的基本素养.条件和职业道德第一节秘书人员的素养 1.政治素养2.情感意志修养培养秘书人员的素养第二节秘书人员的知识结构与能力要求 1.基础知识2.专业知识3.相关的辅助知识4.秘书人员的能力要求5.秘书人员知识和能力的培养秘书人员的知识结构与能力要求的学习第三节秘书人员的职业道德1.忠于职守2.办事公道3.服从领导遵守秘书人员的职业道德。
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Warm up
How do most companies promote their products or services?
References
Advertise on newspapers, magazines, radio and TV Organize some advertizing campaigns, such as distributing free samples, lucky draw, free trail, etc. Hold a new product launching conference Attend the trade fair Setting up a Web Site Promote on line ……
Role Play
Suppose you are in an exhibition and a customer comes up to ask for the information about your new model of mobile phone. Create a dialogue in pairs
Skill Development
Presentation of a new product
Exhibiting New Products
Today I have the great pleasure of announcing our new portable video camera called “ Take it Easy”. Let me tell you about some of the features of this new product. First, compared to other video cameras that are already available on the market. ‘Take it Easy’ is very light in weight. It weighs only 2 pounds, so you can carry it without difficulty. In fact, you can film with one hand without ever getting tired. Second, the price will be about half that of other video cameras. Thus, ‘Take it Easy’ is sure to satisfy the needs of the consumer.
Oral practice – Introduce the product
( B=customer, S=secretary) B: I’d like some information about your __________. S: Of course. What would you like to know? B: What’s your most popular model? S: Well, our most popular model is the R215. Let me show it to you. As you can see, ________________________.
Vocabulary
1. 2. 3. 4. 5. 6.
fruitful adj. 富有成效的 productive adj. 有收获的 familiar adj.熟悉的 stand n. 展台 laptop computer手提电脑 photocopier 复印机
各种办公设备的英文表达
Introduce the product
B: S: B: S:
What’s the _____ market? It’s for people with small kitchens. I see. What about colors? It’s _____ in four colors – black, white, blue and silver. B: Does it have ______________. S: Well, it has __________. It looks different from other microwaves, as you can see, it’s easy to use.
1. 您好！您所拨打的号码是空号，请核 对后再拨。 Sorry!The number you dialed does not exist,please check it and dial later. 2. 您好！您所拨打的电话已关机。 Sorry!The subscriber(消费者，用户） you dialed is power off.
Useful Expressions
5. 对不起！您的电话已停机。详情请垂 询“10086”。 Sorry!Your telephone service is suspended（终止，吊起）,for more information,please dial“10086”. 6. 对不起！您拨打的电话已停机。 Sorry!The number you dialed is out of service.
Introduce the product
B: And how much is it? S: _________________. B: That’s not bad. One final question, what about _____? S: there’s no problem with this model; we have ____________. We can deliver ____________. B: Ok. Thanks very much. I’ll get back to you.
Background Knowledge
Mobile phones
Price ŧ65 ŧ180 Screen display No color 8 lines of text Color 8 lines of text Special features Calculator, alarm, changeable covers Work in all countries Choice of 40 ring tones
Vocabulary of Mobile Phone
彩铃 polyphonic ringtone 全球定位系统 GPS （Global Positioning System） 短信服务SMS（Short Message Service） 彩信服务 MMS（Multimedia Message service） 语音提示 voice prompt 直板手机 bar phone 翻盖手机 flip phone 滑盖手机 slide pns
7. 您好！请不要挂机，您拨打的电话正 在通话中。 Sorry! Please hold on，the subscriber you dialed is busy now. 8. 对不起！您拨打的用户已设置呼入限 制. Sorry!The subscriber you dialed has set barring of incoming calls.
Unit 5
Establish Sound Profiles for the Company
Understanding the title
profile 名词 n. [C] 1. 侧面(像),侧影 2. 【美】传略,人物简介;概况[(+of)] a television profile of Ernest Hemingway
Understanding the title
Sound 形容词 a. 1. 健康的;健全的 She is sound in body and mind. 她身心健康。 2. 完好的;坚固的 I bought this sound house for a song. 我以低价买了这所完好无损的房子。 3. 合理的,明智的 I acted on her sound advice. 我按她的忠告去做了。
Useful Expressions
9. 您好！您的电话尚未登记国际长途业 务，请办理登记手续。详情请垂询 “1860”。 Sorry!You have not applied for IDD service,please make registrations.For more information,please dial“1860”. 10. 您好！请在号码前加拨长途区号。 Sorry!Please dial area code before the number you dialed.
Conversation Two
How does Mr. Hoffman feel about the exhibition? Why?
Conversation Three
Was the exhibition productive? Why?
Conversation Four
What is their product? Is it popular? Why?
Slogan 广告语 and logo 商标
Time is what you make of it. (Swatch) 天长地久（斯沃奇手表） Make yourself heard. (Ericsson) 理解就是沟通。(爱立信） Start Ahead. (Rejoice) 成功之路，从头开始。（飘柔） A diamond lasts forever. (De Bierres) 钻石恒久远，一颗永流传。 （第比尔斯）