速卖通日常沟通模板

一、问业务范围：

What is your business scope please?

you are manufacturer or trader?

you will buy the machine by yourself or for your client?

缺货：

Dear customer,

Thank you for choosing our products.

I need three days to prepare the goods.On the progress of the order, I will keep you informed.please wait patiently!

We would check the product quality and try our best to make sure to receive it in a satisfactory condition.

Thanks for your purchase again and we will update courier no.to you soon. Bella

二、催付款：

Dear customer,

Thank you for your order.

We checked that your order is unpaid.Do you have any requirements on the goods?Any questions plase free to contact us.we will help you within 24 hours.

We will prepare for your order at once after you pay.

Thank you in advance.Have a nice day.

Best wishes

Bella

As a friendly reminder, the instant payment is very important. The earlier you pay, the sooner you will get the item.

Dear,

We are writing to check whether you have received our last quotation on our PC Girl Case for iphone 5S(SKU:72156) dated 20 Dec 2013.

You may rest assured the quality for the goods you selected is quite good.You can rest assured that your price will be profitable.Should you have any concern,please feel free to communicate with us online.

Awaiting your immediate response.

We are expecting your comment no matter what it is.

三、付款后：

Dear ***,

Thank you for choosing our products.

Your item will be arranged within 2-3 days to get courier no.And it would take another two days to be online for tracking.

We would check the product quality and try our best to make sure to receive it in a satisfactory condition.

Thanks for your purchase again and we will update courier no.to you soon.

bella

四、货物发出后：

Dear customer,

Thank you for choosing our products.

Your item will be arranged within 2-3 days to get courier no.And it would take another two days to be online for tracking.

We would check the product quality and try our best to make sure to receive it in a satisfactory condition. Thanks for your purchase again and we will update courier no.to you soon.

bella

五、货物发出填出物流单号后：

Dear,

Thanks for your order.The product has been arranged with care.You may trace it on the following website after two days:

/zh-cn

Kindly be noticed that international shipping would take longer time(7-21 business days for China post,3-7 for EMS).We sincerely hope it can arrive fast.And you can be satisfied with our products and services.

As well,we would appreciate very much if you may leave us five_star appraisal and contact us frist for any question,which is very important for us.

We treasure your business very much and forward to serving you again in the near future.

Thank you for shopping with us.

We have shipped out your order (order ID: xxx) on Feb. 10th by EMS. The tracking number is xxx. It will take 5-10 workdays to reach your destination, but please check the tracking information for updated information. Thank you for your patience!

If you have any further questions, please feel free to contact me.

Best Regards,

(Your name)

六、跟催买家作出评价：

Dear customer,

We are glad you have received the goods.