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A few years ago, when people had problems, they usually went to their family or friends to get advice. Today it is possible to get advice from radio shows, TV programs and telephone hotlines.

A hotline is a telephone line. It offers a way of getting in touch with(联系)advisers. Most hotlines are completely anonymous. That is to say, callers do not have to say their names or telephone numbers. Most hotlines are free. Callers do not have to pay for the advice or the phone calls. At some hotlines, the advisers are volunteers. Other hotlines pay their advisers for their work. Usually the advisers are full-time employees(雇员)with years of education and experience, but sometimes the advisers have only taken a short class before starting to work on the hotline. All the advisers listen to people and help them solve their problems.

试着做一做

1. How did people get advice when they had problems a few years ago?

A. They listened to the radio.

B. They went to their family or friends.

C. They watched TV programs.

D. They made telephone calls.

2. What is a hotline?

A. A hot telephone.

B. A phone call to the listeners.

C. A telephone line for people to get advice.

D. A class on the phone.

3. What does the underlined word “anonymous” mean in Chinese in the

passage?

A. 匿名的

B. 虔诚的

C. 开放的

D. 免费的

4. How does a caller get in touch with the adviser working on the hotline?

答案

1. B点拨：细节理解题。根据A few years ago，when people had problems, they usually went to their family or friends to get advice. 可知选B。

2. C点拨：细节理解题。根据A hotline is a telephone line. It offers a way of getting in touch with(联系)advisers. 可知选C。

3. A

4. B