Outsourcing
Logistics outsourcing谈判策划书
Logistics outsourcing谈判策划书Logistics outsourcing谈判策划书 1一、谈判主题1、主题：关于沃尔玛超市湖州店和湖州百年老店周生记谈判2、背景：鱼米之乡，丝绸之俯的湖州，盛产各式各样的很多小吃，例如丁莲方千张包子、周生记馄饨、周生记鸡爪、诸老大粽子等，其中以"江南第一爪"周生记鸡爪最为有名，当地百姓喜爱，以此作为特产赠送亲朋好友。
沃尔玛超市湖州分店针对湖州消费人群的需要，特开出专柜，湖州特产礼品柜台，采购周生记的鸡爪。
二、谈判人员组成1、首席谈判代表：掌控谈判全局，监督谈判程序，把握谈判进程;组织协调专业人员和谈判团队的意见，决定谈判过程中的重要事项，有领导权和决策权;汇报谈判工作，代表单位签约。
2、商务代表：即专业谈判人员，阐述己方谈判的目的和条件，了解对方的目的和条件，找出双方的分歧和差距;与对方进行商务谈判细节的磋商;向首席代表提出谈判的基本思路和财务分析意见;修改草拟谈判文书的有关条款。
3.法定代表人:确认对方经济组织的法人地位，在法律允许的范围内监督谈判，检查谈判文件的合法性、真实性和完整性，起草相关法律文件。
4、财务代表：对谈判中的价格核算、支付条件、支付方式、结算货币等与财务相关的问题进行把关。
5.技术代表:负责生产工艺、食品安全检验、质量标准、产品验收、技术服务等方面的谈判，也可以是谈判中价格决策的技术顾问。
6.记录员:准确、完整、及时地记录和整理谈判材料。
三、谈判目标1、价格目标：周生记鸡爪市场价格24元/斤，我方期望价格17元/斤，底线价格22元/斤;若按只算，市场价格2元/只，我方期望价格1.5元/只，底线价格1.8元/只;若按盒装12只/盒，期望价同上。
2.交货目标:我们对订单的要求很高。
订单发出后，供应商必须在24小时内按照订单上的数量发货。
如果没有，请在24小时内给我们答复，我们将下新订单。
3、付款方式目标：采用分批交货、分批付款的方式，每批支付的金额只是合同总金额的一部分。
双元素作文题目万能模板
双元素作文题目万能模板## Analyze the Advantages and Disadvantages of Outsourcing 。
英文回答：Outsourcing is a business strategy in which a company contracts with a third-party provider to perform certain functions or processes that are typically handled internally. This practice has become increasingly common in recent years as companies seek to reduce costs, improve efficiency, and gain access to specialized expertise.There are numerous advantages to outsourcing. One of the most significant is cost reduction. By outsourcing non-essential functions, companies can free up internal resources and reduce labor costs. Moreover, outsourcing providers often have access to economies of scale, which allows them to offer lower prices for services than companies could achieve internally.Outsourcing can also improve efficiency. By focusing on core competencies, companies can streamline operations and eliminate unnecessary tasks. Outsourcing providers are typically specialized in specific areas, which means they can perform outsourced tasks more quickly and efficiently than internal staff.Additionally, outsourcing provides access to specialized expertise. By contracting with external providers, companies can gain access to skills and knowledge that may not be available internally. This can be particularly beneficial for companies that require specialized technical expertise or niche capabilities.However, outsourcing also has certain disadvantages. One potential risk is the loss of control over outsourced functions. When a company outsources a process, it may have less visibility and oversight over the quality of work being performed. This can lead to errors or inconsistencies in service delivery.Another disadvantage of outsourcing is the potentialfor data security breaches. When a company shares sensitive information with an external provider, it increases therisk of data being compromised. Companies must carefully evaluate the security measures of potential outsourcing providers before entering into a contract.Finally, outsourcing can sometimes lead to job losses within the company. When a function is outsourced, employees who previously performed those tasks may be laid off. This can have a negative impact on employee morale and contribute to a sense of insecurity within the organization.中文回答：外包的优势。
委外加工管理
五,委外风险
竞争知识的丧失( ☆ 竞争知识的丧失(Loss of Competitive Knowledge) )
将重要组件委外给供应商,就等同於给竞争者机会 委外之后,公司就失去了100%以自己的想法去导入新设计的能力,而 亦须参酌供应商的意见
目标冲突( ☆ 目标冲突(Conflicting Objectives) )
品质部稽核;品质处理会议
◇ 委外帐目管理
物料帐单清单结;订单单清单结,杜绝拖延现象
Thank you!
See you next time!
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七,委外流程
委外流程
八,委外加工管理重点
管理重点: ☆ 管理重点:
◇ 委外计划的合理性
包括委外物料与计划的衍接;委外计划与本公司需求的衍接;委外计划与供应商 实际情况的配合;
◇ 委外交期管理
承诺交期按时交货;交货异常做到反馈及更新交期;
◇ 委外进度管理
供应商生产日报,不定时稽核供应商
◇ 委外异常管理
*对模组化产品而言,掌握知识是重要的,至於有没有自制产能就显得次要
1)如果公司本身有这样的知识,将制造阶段委外就有成本降低的机会 2)如果公司既没有产能,也没有专业知识,委外就会是十分危险的策略.因为由供 应商 所发展出来的知识,很有可能会转移到竞争对手的产品上
*对整体性产品而言
1)如果公司既有知识也有产能,则自制会是适当的策略 2)如果公司两者均无,则该公司也许进到不该进的产业了
供应商和买家的目标常是不同且互相冲突的 Flexibility vs. long-term, stable commitments, etc. 例如,买家把各种零件委外出去的主要目的,就是要增加弹性,买 家可以透过生产力的调整,让供需之间能够更为吻合.不幸地,这 个目的和供应商希望买家可以承诺长期,稳定的订单相冲突 在产品设计的议题上,买家与供应商之间也有目标冲突: 买家希望有弹性,希望可以尽快解决问题 供应商的焦点在让成本降低,而这暗示对设计改变的回应力较慢
HR Outsourcing人力资源外包-外文文献
HR OutsourcingOutsourcing is the practice of contracting with vendors to perform. HR services and activities. There are three types of HR outsourcing are: discrete, multi-process, and total process HR outsourcing.Firstly, discrete outsourcing means organization only outsourcing a particular function. (e.g. Recruitment). Discrete HRO can reduce company hiring requirement for highly specialized HR professionals or HRIS expertise associated with such infrequent function, in addition, it can reduce HR administration costs associated with frequent, high volume transactions (such as payroll). Although HRO has existed for many years, it remains a popular HR administration approach for achieving strategic goal.Further, HR managers may also pursue multi-process HR outsourcing. This approach involves outsourcing all of one or more related HR functions (e.g., recruitment and selection; learning& development) to niche third-party providers. It also known as comprehensive or blended services outsourcing, this approach has become more popular with the increase in the number of specialized vendors providing such services and the spread of enabling Internet portal capabilities. Such an HR administration approach can provide significant cost-reduction, while maintaining or enhancing service levels.Finally, Total HR outsourcing is the third type of outsourcing approach and involves having all, or nearly all, HR functions handled by one or more external vendors. All of the traditional HR administrative and functional activities (e.g., recruitment, selection, compensation and benefits, training) would be managed through third-party vendors.Advantages of HR OutsourcingThe advantages of HR administration outsourcing can be both financial and strategic. For example, organizations seeking to increase financial profitability and enhance shareowner value might reduce ongoing expenses (e.g., employees, software) and forestall capital expenditures (e.g., new buildings, equipment) through HR outsourcing. This would entail a careful “make-buy” assessment of the total costs and benefits of continuing internal operations versus contracting for them in the external market. Benefits of such an approach might include redesigned processes, improved quality, centralized or consolidated operations, access to technology, and enhanced employee satisfaction.Strategic advantages to HR outsourcing might include the ability to better focus on a firm’s core business through HR transformation, moving from an historical administrative activities focus to a strategic business partner perspective.Organizations recognize that, more than ever, effective talent management may be the source of sustainable strategic advantage in a knowledge-based, global economy. However, many HR professionals are mired in day-to-day administrative tasks that preclude the value-added consulting, planning, and visioning activities required from them to achieve strategic goals. HR outsourcing could free HR professionals to focus on strategic issues (e.g., talent management, merger and acquisition due-diligence) while providing the firm with skilled professionals services in HR functional (e.g., recruitment, compensation) and administrative (e.g., government compliance and regulations) areas, powered by up-to-date technology (e.g., hardware, software). Disadvantages of HR Outsourcing.Although there are a number of financial and strategic reasons for considering HR administration outsourcing, there are also serious potential problems for firms who use the approach without fully understanding how to manage it to achieve desired goals. For example, firms who used HRO to achieve HR transformation and cost savings rated their success an average of 3 on a 5-point (1 = benefits not at all achieved and 5 = benefits fully achieved) scale. Thus, one big disadvantage of HRO is the likelihood that the organization will not achieve its strategic goals. Such a failure could have significant, negative impact on the organization’s ability to survive. Steps to minimize such a failure include realistic cost-benefit analyses, successful project planning and implementation, unambiguous goals and measures of HR outsourcing success, rigorous vendor assessment and selection processes, and skilled vendor contract negotiation, management, and auditing. Indeed, one of the primary responsibilities of HR administration managers in an outsourcing environment is to ensure that the contract terms and fulfilled on a daily basis and that corrective actions are immediately taken when failures occur.Another disadvantage of HR outsourcing includes the loss of institutional expertise in the outsourced functions, making an HR outsourcing decision reversal difficult or impossible. Frequently, when outsourcing is undertaken, subject matter experts (e.g., selection) are reassigned or released. This can be a serious strategic error if the vendor is unable to fulfill its contractual obligations. As noted above, an organization would be unwise to outsource core or strategic HR planning functions because of the possibility that competitors may learn its plans from vendors. In addition, loss of internal strategic HR expertise may be devastating to an organization over time. Moreover, HR organizations may lack the contract management expertise to oversee the vendor and hold it accountable for contract terms, compounding its problems. Other potential problems include security risks in multi-vendor outsourcing, internal employee and manager resistance, compliance failures (e.g., Sarbanes-Oxley), and cultural clashes between the organization and its vendors.In summary, HR outsourcing is another approach to HR administration that offers potential for cost reduction, process improvement, and employee satisfaction. However, managers of HR administrative functions must be highly skilled at usingHRO strategically to achieve organizational goals.出师表两汉：诸葛亮先帝创业未半而中道崩殂，今天下三分，益州疲弊，此诚危急存亡之秋也。
案例翻译-爱立信外包outsourcing at Erricsson
Outsourcing at Ericsson爱立信的外包Revised: August 31, 2001LM Ericsson, a leading marketer and distributor of telecommunications equipment, surprised the business world in January 2001 by announcing that it would no longer manufacture cell phones. Instead, Ericsson would outsource to Flextronics, a leading designer, manufacturer, and supplier of equipment.爱立信在2001年1月宣布不再生产手机，外包给Flextronics（伟创力）---著名的设备设计、生产及供应商。
（请百度Flextronics公司的背景及爱立信的手机业务背景）While other cell phone companies (including Nokia and Motorola) had already outsourced portions of their manufacturing, Ericsson’s maneuver was the most ambitiousto date. “*We+ will take responsibility for more than just manufacturing,” said MichaelMarks, Flextronics' chairman and chief executive. “We are being asked to manage*Ericsson’s+ operations, including new product introduction, supply-chain management and logistics.”尽管其他的手机公司（包括诺基亚和摩托罗拉）已经将他们的生产部分外包，但到目前为止爱立信的这次外包行动是最雄心勃勃的。
ppt8. outsourcing and risk management
1. Outsourcing as a business concept
Outsourcing as a business concept
Previously:
mainly trend
outsourcing of activities
Currently:
complete
business functions are outsourced Viable business strategy
TABLE 8.1 Forms of outsourcing services
Labor outsourcing Some employees Mixed outsourcing Some or all of the following: Contractor provides… Employees Materials Process and Systems Complete outsourcing Employees Materials Process and Systems Technology and Equipment Facilities Management/Supervision
Turnkey oห้องสมุดไป่ตู้tsourcing:
applies when the responsibility for the execution of the entire function (or activities) lies with the external provider. Also the coordination of the entire function (or activities) lies with the external supplier.
外包的起源_发展及研究现状综述
一、引言管理大师德鲁克（Ｄｒｕｃｋｅｒ）在其《大变革时代的管理》一书中曾说过这样一段话：“再过１０或１５年，组织也许会将所有‘支持性’而不‘产生收入’的工作以及所有不提供升入高级管理层职业机会的活动都委托给出外单位去做。
［１］”在过去的２０年里，外包的迅速发展证实了大师的预言，外包已成为当前企业界与理论界关心的一个热点。
本文对外包的定义和内涵给出了一般意义上的解释，总结了外包的起源和发展趋势，分别从管理学、经济学等不同角度介绍了外包的主要研究方向。
１．外包的基本概念由于外包在制造业和服务业中的广泛应用，使其概念和含义有许多不同。
目前在国内学术界，对外包的定义大多是从战略管理的角度进行阐述的，引用较多的定义为“外包是在企业内部资源有限的情况下，为取得更大的竞争优势，仅保留其最具竞争优势的核心资源，而把其他资源借助于外部最优秀的专业化资源予以整合，达到降低成本、提高绩效、提升企业核心竞争力和增强企业对环境应变能力的一种管理模式”［２］［３］。
本文试图从更普遍的意义上去探讨外包研究的机理，因此，希望能给出一个更具一般性的定义。
美国ＯｕｔｓｏｕｒｃｉｎｇＩｎｓｔｉｔｕｔｅ指出：“外包是一种通过有选择地将一些功能（及其日常管理）转交给第三方供应商来围绕核心能力进行的企业重新设计。
［４］”ＧｒｅａｖｅｒⅡ认为：“外包是一个组织将内部重复发生的活动及决策权通过合同的方式转移给外部供应商的行为。
［５］”Ｈｅｙｗｏｏｄ引用了一个比较完整的定义为：“（外包是）将企业内部的一项或多项业务职能，连同其相关的资产，转移给一个外部供应商或服务商，由这个供应商或服务商在一段时期内按照一个规定的但受到限制的价格提供特定的服务。
［６］”从上述各个定义中可以看出外包有如下基本特征：（１）外包的内容是可以整合在企业内部的；（２）外包不仅涉及相关的资源转移，而且涉及相关的管理职能的重新定位；（３）外包活动的内容是重复性的，外包活动双方的合作不是一次性的购买关系；（４）外包的形式介于完全自制（或完全一体化）及完全外购之间，而外包形式的选择或企业与供应商之间关系的密切程度取决于外包的内容对企业的重要性及在企业发展过程中的地位和贡献。
32个新兴经济词汇
1、企业再造（Re-engineering）也称为组织重建、流程改革。
所谓企业再造，出发点在解决组织流程的欠缺效率、不顺畅，目的在改变组织传统的金字塔型结构，改为专业分工、权力下放的小组操作，化简为繁，提高企业的效率与简化企业的层级架构，以达顾客满意。
2、价值管理（Value Management）在企业中广泛地被引入管理行为，定义为，依据组织的远景，公司设定符合远景与企业文化的若干价值信念，并具体落实到员工的日常工作上，一般的工作性质或问题，只要与公司的价值信念一致，员工即不必层层请示，直接执行工作或解决问题。
3、学习型组织（Learning Organization）学习型组织（Learning Organization），美国学者彼得．圣吉（Peter M. Senge）在「第五项修炼」（The Fifth Discipline）一书中提出此管理观念，企业应建立学习型组织，其涵义为面临变遭剧烈的外在环境，组织应力求精简、扁平化、弹性因应、终生学习、不断自我组织再造，以维持竞争力。
4、知识管理（KM, Knowledge Management）知识管理（KM, Knowledge Management）是网路新经济时代的新兴管理思潮与方法，管理学者彼得?杜拉克早在一九六五年即预言：「知识将取代土地、劳动、资本与机器设备，成为最重要的生产因素。
」受到一九九○年代的资讯化蓬勃发展，知识管理的观念结合网际网路建构入口网站、资料库以及应用电脑软体系统等工具，成为企业累积知识财富，创造更多竞争力的新世利器。
5、远景（Vision）远景（Vision），或译做愿景、远见，在90年代盛行一时。
所谓远景，由组织內部的成员所制订，藉由团队讨论，获得组织一致的共识，形成大家愿意全力以赴的未來方向。
所谓远景管理，就是结合个人价值观与组织目的，透过开发远景、瞄准远景、落实远景的三部曲，建立团队，迈向组织成功，促使组织力量极大化发挥。
人力资源外包外文翻译
人力资源外包外文翻译外文文献及翻译材料Human Resource OutsourcingThe innovation of technology and economic globalization change the economic environment of enterprises. To conquer the uncertainty in the environment and keep the competitive advantage，human resource outsourcing，one of HR service delivery models，hasbecome more and more enterprises choice，which can reduce cost，improve efficiency and gaincompetitive advantage.Human resources outsourcing means that the enterprise in order to better carry out human resources management activities，part of the business of outsourcing，using outside outstandingprofessional skills to be integrated in order to achieve lower costs，improving the quality ofservice and more focus on human resources to the core business objectives。
The domestic humanresources outsourcing are relatively concentrated in the cause、advantages、select、a risk model、enterprises from the angle of view of human resources outsourcing more，and the choice ofoutsourcing service providers research is relatively small。
What is outsourcing
What is outsourcing?Outsourcing refers to a company that contracts with another company to provide services that might otherwise be performed by in-house employees. Many large companies now outsource jobs such as call center services, e-mail services, and payroll. These jobs are handled by separate companies that specialize in each service, and are often located overseas.Outsourcing also allows companies to focus on other business issues while having the details taken care of by outside experts. This means that a large amount of resources and attention, which might fall on the shoulders of management professionals, can be used for more important, broader issues within the company. The specialized company that handles the outsourced work is often streamlined, and often has world-class capabilities and access to new technology that a company couldn't afford to buy on their own. Plus, if a company is looking to expand, outsourcing is a cost-effective way to start building foundations in other countries.There are many reasons that companies outsource various jobs, but the most prominent advantage seems to be the fact that it often saves money. Many of the companies that provide outsourcing services are able to do the work for considerably less money, as they don't have to provide benefits to their workers and have fewer overhead expenses to worry about.There are some disadvantages to outsourcing as well. One of these is that outsourcing often eliminates direct communication between a company and its clients. This prevents a company from building solid relationships with their customers, and often leads to dissatisfaction on one or both sides. There is also the danger of not being able to control some aspects of the company, as outsourcing may lead to delayed communications and project implementation. Any sensitive information is more vulnerable, and a company may become very dependent upon its outsource providers, which could lead to problems should the outsource provider back out on their contract suddenly.。
世界是平的影评Outsourced
世界是平的影评Outsourced第一篇：世界是平的影评OutsourcedOutsourced《世界是平的》If Ayesha Dharker and the Kamasutra are waiting for me on the other side, outsource me up, SpockNewcomer writer/director John Jeffcoat is *** a mini-splash with what could be the next big thing in “up the corporation” comedies.Even better, it is a romantic comedy with comely Ayesha Dharker providing the on-screen chemistry.Hamilton’s character Todd has graduated from college, probably like Hamilton’s previous character Grover in “Kicking and Screaming,” and has gravitated into the kind of dead end job that made “Office Space” famous.As in the latter flick, outsourcing is rearing its ugly head in the form of shipping customer service jobs to(where else?)India.As the film points out, everything that can be handled via phone or e-mail is being re-birthed on another continent and connected to the American pots of gold by satellite umbilicals.The workers T odd supervises will be the first to go and he will be next, that is, unless, he travels to India to train his replacement.So the plot goes, if he toes the line he will get his retirement and if he doesn’t he will live in a cardboard box.This is only the first of more than a few sophomoric mistakes made by Mr.Jeffcoat and co-writer George Wing, but we are given notice in the first few shots of dreamy Seattle that we are expected to suspend disbelief here(after all, it isn’t raining….).Traveling to India, Todd makes mistakes dumber than any of us ever made going anywhere overseas, even in high school.Of course, his boss is even dumber.But that’s not the point.The point is that even though his girlfriend has dumpedhim and is sleeping with another guy when he calls and his corporate structure treats him like an indentured servant he stills loves the USA.That is, until he meets Asha, played by seductive Dharker.Between Asha’s homework on the Kamasutra and a neighborhood full of Indians who look and act more like North Carolinians, Josh learns that maybe the best things in life aren’t stock options.Josh is going to train Purohit(Asif Basra)to be the next supervisor of the order fulfilment(sic)department that will soon have its one and only call center in a small town about a hundred miles from Bombay.The very repeating of the department title of “order fulfillment” becomes funny after a while, at least for those in the audience with the patience to let it grow on them.But the new position, paying mountains of rupees a year, is the promise of a dream come true for Purohit.He needs it to marry the love of his life;a love as dear as the love Todd lost while he was abandoning his stateside life in favor of a customer fulfillment career.So Asha is not only the symbol of a different perspective, a kinder gentler capitalism, but she is the start of something great.Parents never fear, the film treads lightly when it wonders anywhere near the ***ual.In one of the most amazing shows of modesty on the contemporary screen, Asha actually has clothes on in bed with Todd.The fact that she behaves more like a Hollywood starlet than a promised Indian bride will probably be glossed over by the average American watching the film.She is at least as virtuous as the girl next door.At least the girl next door in New York.Or Seattle.The film misses a couple great angles, like the 50” flat screen of Todd’s dreams to which Purohit is completely hip, but which never materializes.That would have been a great twist to have come back over the wall as Todd hands out his daily alm s.In the end, if everybody doesn’t get what theywant, they get what they need.The final twist is good hearted and clean-cut fun;as touchingas it is believable.What goes around comes around.第二篇：英文影评《世界是平的》(Outsourced)英文影评:《世界是平的》（Outsourced）If Ayesha Dharker and the Kamasutra are waiting for me on the other side, outsource me up, SpockNewcomer writer/director John Jeffcoat is making a mini-splash with what could be the next big thing in “up the corporation” comedies.Even better, it is a romantic comedy with comely Ayesha Dharker providing the on-screen chemistry.Hamilton’s character Todd has graduated from college, probably like Hamilton’s previous character Grover in “Kicking and Screaming,” and has gravitated into the kind of dead end job that made “Office Space” famous.As in the latter flick, outsourcing is rearing its ugly head in the form of shipping customer service jobs to(where else?)India.As the film points out, everything that can be handled via phone or e-mail is being re-birthed on another continent and connected to the American pots of gold by satellite umbilicals.The workers T odd supervises will be the first to go and he will be next, that is, unless, he travels to India to train his replacement.So the plot goes, if he toes the line he will get his retirement and if he doesn’t he will live in a cardboard box.This is only the first of more than a few sophomoric mistakes made by Mr.Jeffcoat and co-writer George Wing, but we are given notice in the first few shots of dreamy Seattle that we are expected to suspend disbelief here(after all, it isn’t raining….).Traveling to India, Todd makes mistakes dumber than any of us ever made going anywhere overseas, even in high school.Of course, his boss is even dumber.But that’s not thepoint.The point is that even though his girlfriend has dumped him and is sleeping with another guy when he calls and his corporate structure treats him like an indentured servant he stills loves the USA.That is, until he meets Asha, played by seductive Dharker.Between Asha’s homework on the Kamasutra and a neighborhood full of Indians who look and act more like North Carolinians, Josh learns that maybe the best things in life aren’t stock options.Josh is going to train Purohit(Asif Basra)to be the next supervisor of the order fulfilment(sic)department that will soon have its one and only call center in a small town about a hundred miles from Bombay.The very repeating of the department title of “order fulfillment” becomes funny after a while, at least for those in the audience with the patience to let it grow on them.But the new position, paying mountains of rupees a year, is the promise of a dream come true for Purohit.He needs it to marry the love of his life;a love as dear as the love Todd lost while he was abandoning his stateside life in favor of a customer fulfillment career.So Asha is not only the symbol of a different perspective, a kinder gentler capitalism, but she is the start of something great.Parents never fear, the film treads lightly when it wonders anywhere near the sexual.In one of the most amazing shows of modesty on the contemporary screen, Asha actually has clothes on in bed with Todd.The fact that she behaves more like a Hollywood starlet than a promised Indian bride will probably be glossed over by the average American watching the film.She is at least as virtuous as the girl next door.At least the girl next door in New York.Or Seattle.The film misses a couple great angles, like the 50” flat screen of Todd’s dreams to which Purohit is completely hip, but which never materializes.That would have been a great twist to have come back over the wall as Todd handsout his daily alms.In the end, if everybody doesn’t get what they want, they get what they need.The final twist is good hearted and clean-cut fun;as touching as it is believable.What goes around comes around.第三篇：世界是平的英文影评Review of “Outsourced”“Outsourced” is a typical fish-out-of-water tale about a young American telemarketer who learns that his job is being shipped overseas.Todd Anderson(Josh Hamilton)spends his days managing a customer call center in Seattle until his job, along with those of the entire office, are outsourced to India.Todd rejects but when his boss informs him that quitting would mean losing his stock options, he has to go to train his Indian replacement Puro(Asif Basra).Out of constant cultural misunderstandings, Todd(Josh Hamilton)is frustrated with everything in India.He eats food by using left hand which is taboo in India.Left hand is considered as dirty hand, which is used for clean something.That’s why T odd(Josh Hamilton)can’t find toilet paper in washroom.It is quite different from America.Also Todd(Josh Hamilton)sees the personal questions, which asked by the hostess, as an embarrassing invasion of his privacy.She questions Todd during his classes, tells him he needs to know more about India.Because of cultural diversity, T odd(Josh Hamilton)has difficulty making the call center employees understand what their American customers expect.In order to get the length of a call down to six minutes, Todd(Josh Hamilton)teaches the Indian employees to speak in American way.While an employee Asha(Ayesha Dharker)questions Todd(Josh Hamilton)during his classes, tells him he needs to know more about India.She becomes his teacher on suchmysteries as Kali, the goddess of destruction(“Sometimes it is good to destroy.Then things can start again.”)Todd(Josh Hamilton)also shows Asha(Ayesha Dharker)the American value and offers her the job of assisting Puro(Asif Basra)when Todd(Josh Hamilton)leaves.“Asha can do anything.” It strengthen Asha(Ayesha Dharker)’s belief to be an independent modern woman.Todd realizes that he too has a lot to learn-not only about India and America, but about himself.He soon discovers that being outsourced may be the best thing that ever happened to him.“Outsourced” is a modern day comedy of cross-cultural conflict and romance.It is a film bursting with affection for its characters and for India.It is about people learning to really see one another.It has a fundamental sweetness and innocence.2第四篇：世界是平的世界是平的：未来营销的五大趋势《销售与市场》，2006-04-30，作者: 俞雷，访问人数: 8183经曾，快速消费品公司创造出了最先进的营销、传播和销售的技术，这些技术大力地推动了中国市场营销的进步。
服务外包的含义与案例
服务外包的含义与案例1、根据《商务部关于实施服务外包“千百十工程”的通知》，“服务外包企业”系指根据其与服务外包发包商签订的中长期服务合同向客户提供服务外包业务的服务外包提供商；“服务外包业务”系指服务外包企业向客户提供的信息技术外包服务（ITO）和业务流程外包服务（BPO），包括：业务改造外包、业务流程和业务流程服务外包、应用管理和应用服务等商业应用程序外包、基础技术外包（IT、软件开发设计、技术研发、基础技术平台整合和管理整合）等；“国际（离岸）服务外包”系指服务外包企业向境外客户提供服务外包业务。
2、服务外包（Outsourcing）包括IT外包（IT Outsourcing）和商务外包（Business Outsourcing）两部分。
IT外包分为IT服务外包、应用管理、应用服务、网络和桌面服务、基础架构支持服务。
商务外包分为商务流程外包BPO（Business Process Outsourcing）和流程服务（Processing）。
其中，BPO是将一个或多个完整的业务流程或整个业务职能的管理工作外包给外部服务商，其绩效主要与客户服务以及战略性商业价值挂钩。
流程服务涉及管理和执行的转移，以使用户和外部合作伙伴之间的交流实现自动化。
（来源：IDC）外包是指企业将生产或经营过程中的某一个或几个环节交给其他（专门）公司完成。
外包的范围按工作性质可分为―蓝领外包‖和―白领外包‖。
―蓝领外包‖指产品制造过程外包。
―白领外包‖亦称―服务外包‖，指技术开发与支持其他服务活动的外包。
其中技术开发与支持的外包一般采用一次性项目合同的方式寻求第三方专业公司的服务，称为―合同外包‖；其他服务活动的外包多通过签定长期合同的方式交由专业外包提供商进行，称为―职能外包‖。
目前，服务外包广泛应用于IT服务、人力资源管理、金融、会计、客户服务、研发、产品设计等众多领域，服务层次不断提高，服务附加值明显增大。
根据美国邓百氏公司的调查，全球的企业外包领域中扩张最快速的是IT服务、人力资源管理、媒体公关管理、客户服务、市场营销。
离岸外包
离岸外包（Offshore Outsourcing）离岸外包概述离岸外包指外包商与其供应商来自不同国家，外包工作跨国完成。
由于劳动力成本的差异，外包商通常来自劳动力成本较高的国家，如美国、西欧和日本，外包供应商则来自劳动力成本较低的国家，如印度、菲律宾和中国。
离岸外包（Offshore Outsourcing）开始于1990年。
起初离岸供应商称之为辅助的应用开发帮助（supplemental application development help）。
从1995年到2005年，在离岸外包市场上已经出现和将要出现以下五个主要的进步：1、开始于1995年，Y2K问题使离岸市场合法化，印度供应商获得了一些小的定单。
尽管有些曲折，但交易非常成功。
2、印度供应商增加在美国的营业，增加他们在美国公司中的智力份额，逐渐成为全球服务供应商。
3、同时，最大的基于美国业务的外包服务提供商已经开始讨论并增强他们自己的离岸外包的能力。
起初他们使用离岸的劳动力，现在他们正在建设离岸子公司。
4、我们正在看到，美国和印度供应商之间的交叉合作，这些合作也扩展到离岸国家，如立陶宛、菲律宾、墨西哥和加拿大还有南美。
我们现在也看到了离岸BPO（Business Process Outsourcing，业务过程外包）和联系中心。
5、最大的印度外包供应商已经开始将IT供应链从他们的构建和维护应用的核心竞争力提升到完成其他的增值活动，例如，人力提供中心（manning help desks）和处理业务过程。
他们期望能获得为美国服务的提供商资格并达到真正的全球化。
由于离岸外包的概念最早起源于美国，外包的地域概念将美国国内为在岸外包（Onshore Outsourcing），北美等周边国家与地区的外包成为近岸外包（Nearshore Outsourcing），而较远地区的外包，如外包到印度、中国及俄罗斯，则称为离岸外包（Offshore Outsourcing）。
外包(outsourcing)
外包(outsourcing)2008-04-230人分享此文什么是外包？外包是一个战略管理模型,所谓外包（Outsourcing），在讲究专业分工的二十世纪末，企业为维持组织竞争核心能力，且因组织人力不足的困境，可将组织的非核心业务委外给外部的专业公司，以降低营运成本，提高品质，集中人力资源，提高顾客满意度。
外包业是新近兴起的一个行业，它给企业带来了新的活力。
25种全球最流行的管理工具:目录1 客户关系管理(Customer Relationship Management,CRM)2 全面质量管理(Total Quality Management,TQM)3 顾客细分（Customer Segmentation）4 外包（Outsourcing）5 核心能力6 供应链管理(Supply Chain Management ,SCM)7 战略规划（Strategic Planning）8 业务流程再造（Business Process Reengineering,BPR）9 知识管理（ Knowledge Management,KM）10 使命书和愿景书11 平衡记分卡(The Blanced ScoreCard,BSC)12 作业导向管理13 忠诚度管理14 六西格玛(6σ)15 战略联盟（Strategic Alliance）16 基准管理（benchmarking）17 变革管理计划（Change Management）18 增长战略（Growth Strategies）19 经济附加值增值分析(Economic Value Added,EVA)20 价格优化模型（Price Optimization Models）21 开放市场创新22 规模定制(Mass Customiza．tion，MC)23 情景设定和突发计划(Scenario Planning)24 海外经营25 射频识别(Radio Frequency Identification，RFID)外包将您解放出来以更专注于核心业务。
Offshoring vs Outsourcing
Quality and Capability: Often companies don't have in-house expertise for certain activities. In these cases, it is more efficient to outsource, and resulting products and services tend to be of higher quality when provided by outsourcing vendors.
Note that you do not need to outsource in order to offshore. Captive offshore units are set up to leverage the benefits of offshoring without having to outsource to vendors. This is usually done when companies believe that their offshore centers for production/service will provide them with an edge over the competition.
Skills: The competitive advantage of nations often means that some countries or regions develop a much better ecosystem for certain types of industries. This means there is better availability of skilled human resources in that region for specific types of tasks. For example, India and the Philippines have a large pool of English-speaking, college educated youth; as well as a mature training infrastructure; that makes it ideal for business process outsourcing. Therefore, many companies choose to offshore certain business functions (e.g. call centers for customer support) to these locations. These can either be captive or outsourced.
HRM 人力资源管理PPT
HRis aoutsourcing • This comprehensive high-level
personnel agency services. Human service agencies and personnel outsourcing companies signed an agreement to regulate the party rights and obligations of trusteeship period, and the need to provide outsourced HR services. • 这是一种全面的高层次的人事代理服务。 这是一种全面的高层次的人事代理服务。 人才服务机构与企业签订人事外包协议以 规范双方在托管期间的权利和义务， 规范双方在托管期间的权利和义务，以及 需要提供外包的人事服务项目。 需要提供外包的人事服务项目。
The prevention of HR outsourcing risk's countermeasure analyzes防 防 范人事外包风险的对策分析
• Case analysis
• 会元公司，成立于1995年2月，是中国较早成立的专业人 会元公司，成立于 年 月 才公司。经过十年的时间，会元不断发展创新， 才公司。经过十年的时间，会元不断发展创新，迄今为止 举办各种大型招聘会800多届。近年来，会元通过资本收 多届。 举办各种大型招聘会 多届 近年来， 购不断扩大市场规模，目前旗下已拥有四家人才市场， 购不断扩大市场规模，目前旗下已拥有四家人才市场，已 经成为“中国最大的民营人才市场” 经成为“中国最大的民营人才市场”。随着公司业务与规 模的不断扩大，各业务部门总是抱怨人手不够， 模的不断扩大，各业务部门总是抱怨人手不够，同时部分 员工抱怨工作饱和度不够，薪资偏低， 员工抱怨工作饱和度不够，薪资偏低，年终奖金分配不合 各业务部门经常大规模招聘， 理。各业务部门经常大规模招聘，但是看不到业绩的大幅 上升。尤其明显的一个现象是： 上升。尤其明显的一个现象是：与公司一起成长起来的大 量老员工，常常以功臣自居，人浮于事、 量老员工，常常以功臣自居，人浮于事、效率低下的现象 慢慢浮出水面。 慢慢浮出水面。公司管理层认为这种现象源于长期以来公 司没有一套合理的绩效考核体系， 司没有一套合理的绩效考核体系，薪资不能很好地与绩效 挂钩，最终导致了这种现象的出现。 挂钩，最终导致了这种现象的出现。 • 公司管理层经过分析决定实行外包
对联及下册英语基础训练答案
对联及下册英语基础训练答案1.Outsourcing is a(an) （） of specific business processes to a specialist external service provider. [单选题] *A. collocationB. allocation(正确答案)C. specializationD. classification2. The company （） a rise in salary for ages, but nothing has happened yet. [单选题] *A. is promiseB. has been promising(正确答案)C. is promisingD. promised3. Outsourcing involves weighing the potential cost savings （） the consequences of a loss in control over the product or service. [单选题] *A. underB. byC. fromD. against(正确答案)4. Businesses （） all industries are seeing the fruits of both digitalization and globalization. [单选题] *A. againstB. fromC. across(正确答案)D. between5. With the right tools, companies now have the ability to hire and work with location independent （）. [单选题] *A. typewritersB. freelancers(正确答案)C. hot-deskersD. shift workers6. Companies also have （） to more labor and advanced tools than ever before. [单选题] *A. moneyB. benefitsC. access(正确答案)D. time7. Electronic commerce involves two parties: business and (). [单选题] *A. softwareB. consumers(正确答案)C. networkD. none of the above8. The company （） a rise in salary for ages, but nothing has happened yet. [单选题] *A. is promiseB. has been promising(正确答案)C. is promisingD. promised9. More than 68% of businesses actively use outsourcing to propel their () and efficiency. [单选题] *A.adequacyB. threatsC. profitability(正确答案)D. time10. How your business handles orders has a major （） on customer service, from encouraging initial interest to prompting repeat business. [单选题] *A. importB. implicationC. implementationD. impact(正确答案)11. We have noticed the Dutch producers （） a joint venture agreement with Chinese firms. [单选题] *A. interestB. are interestedC. are interested in(正确答案)D. interest in12. In the Islamic world, when presenting or receiving a business card, using the （）hand is a good manner. [单选题] *A. leftB. right(正确答案)C. left or rightD. left and right13.（） is becoming the world’s favorite outsourcing destination as outsourcing in traditional areas like customer care, financial services, technical services, media research and etc. [单选题] *A. ChinaB. MalaysiaC. India(正确答案)D. Philippines14.The word “inventory” is closest to （）. [单选题] *A. inventionB. stock(正确答案)C. sockD. zero15.— You aren’t a new comer to China, are you?______, do you forget _______ me at the exhibition last year? I remember you. [单选题] *A. Yes, to seeB. No, seeing(正确答案)C. No, sawD. Yes, meet16. The WTO can not live up to its name （） it does not include a country that is home to one fifth of mankind. [单选题] *A. as long as(正确答案)B. whileC. ifD. even though17. We regret that it is necessary to complain () the non-delivery of the 10,000 tons of sugar under Contract BC-023. [单选题] *A. concerningB. aboutC. regarding(正确答案)D. with18. Contracts must be renewed one week （） their expiration. [单选题] *A. onB. againstC. the moment ofD. before(正确答案)19. It should be （） if you could immediately () what quantity you can supply us at present. [单选题] *A. thankful, adviseB. appreciate, adviseC. appreciated, advise(正确答案)D. appreciating, inform20. Objectives describe the specific, （） products and deliverable that the project will deliver. [单选题] *A. usefulB. intangibleC. tangible(正确答案)D. superfluous21. Young people who do find work are （） rapid technological disruptions that could eliminate their newfound industries. [单选题] *A. familiarB. towardsC. celebratingD. facing(正确答案)22. Successful outsourcing requires a strong understanding of the organization’s capabilities and future （）. [单选题] *A. conditionB. requirementC. direction(正确答案)D. force23.The transformation leaves young workers guessing which jobs will still be （） a decade from now and how they can train themselves to adapt. [单选题] *A. assignedB. appointedC. allowedD. around(正确答案)24. Many students now embrace the idea of continuous training and take it as a given that they must add skills () their lives. [单选题] *A. along withB. throughout(正确答案)C. away fromD. abide by25. Governments have a responsibility to build an environment that allows young people to fully realize their （）. [单选题] *A. potential(正确答案)B. thoughtsC. strengthD. vision26. Giving young women better access to child care centers and flexible maternity benefits can （） labor markets. [单选题] *A. restartB. reinvigorate(正确答案)C. readdressD. repeat27. Each culture has its own （） to communication and collaborating to solve problems. [单选题] *A. mindsetB. perspectiveC. approach(正确答案)D. custom28. The meaning of phrases and gestures also varies from one culture to another, increasing the chance for （）. [单选题] *A. sympathyB. comprehensionC. mutual trustD. misunderstanding(正确答案)29. Work ethics take different forms in each culture, （） in patterns for work hours and daily routines that vary. [单选题] *A. makingB. accessingC. resulting(正确答案)D. leading30. Employers who （） prepare their employees for dealing with cultural diversity risk miscommunication, reduced productivity and low morale. [单选题] *A. fail to(正确答案)B. succeed inC. result inD. capable of31. The growth in outsourcing in recent years is partly the （） of a general shift in business philosophy. [单选题] *A. result(正确答案)B. actC. motionD. process32. Prior to the mid-1980s, many companies sought to acquire other companies and diversify their business interests in order （） reduce risk. [单选题] *A. thatB. to(正确答案)C. forD. by33. Many companies began to divest subsidiaries and refocus their efforts on one or a few closely （） areas of business. [单选题] *A. specifiedB. tiedC. related(正确答案)D. wired34. Companies tried to identify or develop a “core(),” a unique combination of experience and expertise. [单选题] *A. strengthB. competence(正确答案)C. powerD. capability35. Any activities or functions that were not considered （） to preserve it were then outsourced. [单选题] *A. imperativeB. substantialC. necessary(正确答案)D. inherent36. Young people who do find work are （） rapid technological disruptions that could eliminate their newfound industries. [单选题] *A. familiarB. towardsC. celebratingD. facing(正确答案)37. Outsourcing provides an option （） can add quality, reduce costs and provide flexibility. [单选题] *A. thereforeB. that(正确答案)C. whichD. by which38. Outsourcing allows you to capitalize on smart people and allow them to （） your business forward. [单选题] *A. propel(正确答案)B. dragC. stimulateD. lessen39. Outsourcers are fully （） in the services they provide. [单选题] *A. steppedB. awareC. focusedD. immersed(正确答案)40. Outsourcing companies focus on measuring the （） of the services they provide. [单选题] *A. spaceB. performance(正确答案)C. moneyD. time41. Memo usually omits the salutation, complimentary close and signature. [判断题] *对(正确答案)错42. A memo may communicate information, announce policies, instruct employees, make request, or offer advice [判断题] *对(正确答案)错43. A memo can be directed to a few specific people but often addresses a group, entire team or department. [判断题] *对(正确答案)错44. The body of a memo should be written in plain English to present readers with an subjective and factual description of the topic. [判断题] *对错(正确答案)45. Use conversational tone means you may use ordinary words, first-person pronouns, but it doe sn’t necessarily mean that you can be casual with your writing. [判断题] *对(正确答案)错46. In BPO, specific tasks, especially those outside the core competence of a company, are outsourced to a third-party firm. [判断题] *对(正确答案)错47. KPO is a more sophisticated level of outsourcing relative to BPO. [判断题] *对(正确答案)错48. Among BPO, front office functions are customer-oriented, such as marketing, customer service and purchasing. [判断题] *对(正确答案)错49. Cultural awareness involves conducting workshops and sessions both offshore and onshore to make both sides aware of each other’s cultural practices. [判断题] *对(正确答案)错50. Addressing cultural barrier does not require a shift in individual thinking. [判断题] *对(正确答案)错51. One of the typical observations with Indian is that they are never comfortable saying “No”. [判断题] *对(正确答案)错52. Cultural awareness involves conducting workshops and sessions both offshore and onshore to make both sides aware of each other’s cultural practices. [判断题] *对(正确答案)错53. A project initiation document is a reference document produced at the outset of a project. [判断题] *对(正确答案)错54. Online shopping, an important component of electronic commerce, was invented by Michael Aldrich in the UK in 1979. [判断题] *对(正确答案)错55. Business-to-Business involves the sale of a product or service from one business to another. [判断题] *对(正确答案)错56. In business writing, whenever possible, use passive verbs instead of active verbs. [判断题] *对错(正确答案)57. Goals are the lower level statements of a project, which describe the specific, tangible products and deliverable that the project will deliver. [判断题] *对错(正确答案)58. There are many reasons that companies outsource various jobs, but the most prominent advantage seems to be the fact that it often saves time. [判断题] *对错(正确答案)59. We can use a foreign phrase, a scientific word, or jargons in business writing. [判断题] *对错(正确答案)60. A company’s culture often reflects the operating tastes, preferences, and style of the company's chief executive. [判断题] *对(正确答案)错___1.productivity a. mentally quick______2.expertise b. exercising authority______3.nimble c. a positive motivational influence_______ernance d. to handle something; to take action in response to something ________5.incentive e. a high level of knowledge or skill in a particular subject________6.regulatory f. restricting according to rules or principles________7.mindset g. the rate at which a person or company produces things or does useful work________8.inefficient h. the capacity to make a profit________petency i.working in a way that wastes time, money or other resources ________10.profitability j. a person’s way of thinking[填空题] *空1答案：g空2答案：e空3答案：a空4答案：b空5答案：c空6答案：f空7答案：j空8答案：i空9答案：d空10答案：h。
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Different industries outsource different aspects of their businesses
some common operational functions that get outsourced : Human Resources Information Technology Accounting and Payroll Processing Facility Management Manufacturing Order Fulfillment Customer Call Centers Marketing Research Legal
Focus on Core Business
Outsourcing allows organization to focus on their expertise and core business. When organizations go outside their expertise, they get into business functions and processes that they may not be as knowledgeable about and could potentially take away from their main focus.
Outsourcing
What is Outsourcing?
Outsourcing is a business strategy that moves some of an organization’s functions, processes, activities and decision responsibility from within an organization to outside providers. This is done through negotiating contract agreements with a vendor who takes on the responsibility for the production process, people management, quality, customer service and key asset management of the function. The process can greatly reduce fixed overhead costs of an organization.
Advantages of Outsourcing
Cost Savings
There can be significant cost savings when a business function is outsourced. Employee compensation costs, office space expenses and other costs associated with providing a work space or manufacturing setup are eliminated and free up resources for other purposes.
Why do organizations outsource?
Outsourcing allows organizations to focus on their core business and can create a competitive advantage by reducing operational costs. The beauty of outsourcing is you can outsource an entire function or only a part of it. As an example, you can outsource the network management oversight of an IT system but keep the end-user support in-house. This can provide an organization with a good balance of on-site support for employees.
Advantages of Outsourcing
Customer Satisfaction The advantage of having a vendor contract is they are bound to certain levels of service and quality. An example of this is if your IT function is outsourced and the technician calls in sick, it is the vendor’s responsibility to find someone to replace them and meet your support needs. Operational Efficiency Outsourcing gives an organization exposure to vendor specialized systems. Specialization provides more efficiency that allows for a quicker turnaround time and higher levels of quality.
An example of this is when a grocery store decides to add a florist to their operation. If too much focus is put on that part of the business they lose focus of the core business which is grocery.
Organizations use outsourcing as a strategic initiative to improve customer service, quality and reduce costs.
Outsourcing can be a permanent or temporary arrangement to bridge the gap in staffing, to learn better quality techniques or improvement of faulty product design.
Improved Quality
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Improved quality can be achieved by using vendors with more expertise and more specialized processes. An example of this would be contracting out a cleaning service. An outside service would have the resources for hiring, proper training and facility inspections that may not be available if the function were kept in-house.