《酒店英语》情景对话
酒店英语情景对话
酒店英语情景对话;唤醒服务句型：1．I'm going to Tianjln early tomorrow morning．我明天一大早要去天津。
2．So I would like to request an early morning call．因此我想让你们明天早上叫醒我。
3．At what time would you like us to call you tomorrow morning？您想让我们明天早上什么时候叫醒您？4．But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock．但我是10点钟必须赶到天津花园宾馆会议室。
5．That means that I'll have to be on the road by 7 o'clock at the latest．就是说我明天早晨最迟也要7点钟上路。
6．In that case，I would like you to call me at 5∶45？那样的话，你们明早5点45分叫醒我好吗？7．OK．So we will wake you up at 5∶45 tomorrow morning．好，那么我们明早5点45分叫醒您。
8．Will you do me a favour，Miss？小姐，能帮个忙吗？9．I wonder if your hotel has the morning call service．不知道你们饭店是否有叫早服务。
10．Would you like a morning call？您要叫醒服务吗？11．I want to go to the Bund to enjoy the morning scenery there．我想到外滩去欣赏那儿的景色。
12．At what time do you want me to call you up，sir？您要我什么时候叫醒您？13．At 6 sharp tomorrow morning，please．请在明早6点钟。
酒店英语情景对话
日常用语句子：酒店常用英语Restaurant酒店里面的称为餐厅,酒店外的可以叫饭馆或者餐馆都可以B&B家庭式酒店Boutiquehotel精品酒店Resort度假村King-size特大号床Queen-size大号床Twinbeds双床房Singlebed单床房Doubleroom双人间Singleroom单人间Suite套房Studiosuite公寓套房Adjoiningroom相邻房Connectingroom连通房ExecutiveFloor行政楼层Bellboy行李员Concierge礼宾Receptionist前台接待Reception/Frontdesk前台Coach旅游大巴Reservation预订不是预定Doorman门房门童Housekeepingstaff客房清洁人员Roomservice客房服务,有时特指客房送餐服务Ground花园Tip小费Servicecharge服务费Turndown开夜床服务指的是傍晚的时候再次整理房间,使客人晚上睡的舒服Executiveroom商务房Shuttlebus班车DoNotDisturbSign/DNDsign请勿打扰牌PleaseMakeUpsign/PMUsign请收拾房间牌check-out退房check-in登记入住lobby大堂Ownerresponse:业主回复基本信息23．May I have your name, please请问您贵姓10．Which dates would you like to book When will you check in and check out请问您需要订哪一天什么时候入住及退房59．What time do you expect to arrive, Sir请问大概什么时候到酒店,先生46．What time will the guest be arriving客人大概什么到达酒店11．How long will you stay in our hotel请问您打算逗留多长时间36．Could you hold the line, please I’ll check our room availabilities for those days.麻烦请您稍等,我们查询那段时间的房态;37．Just a minute, please I’ll check our booking situation.麻烦请您稍等,我需要查询我们的房态;73．Just a moment, please. I’ll check the availability for you.麻烦请您稍等,我查询能否可以提供给您;41．Could you hold on for a moment please I’ll check our reservation record.麻烦请您稍等,让我查询我们的预订纪录;72．How many people are there in your party与您同行有多少人50．I’ll arrive one day early. Is that OK我那天早点到,可以吗56．We’ll send a confirmation to you soon.我们稍后传确认书给您;57．Should you have any questions, please do not hesitate to contact us. 如有任何疑问请随时与我们联系;58．Please feel free to contact us if we can be of further assistance. 如需进一步了解,请随时与我们联系;其他服务类42．Does it include breakfast包括早餐吗43．The tax and breakfast are also included.税及早餐也包括在内;12．Does your hotel have pick-up service请问贵酒店有接车服务吗13．Yes, please contact the concierge for details.有的,详细内容请联系礼宾台;16．What is your hotel’s website and email address请问贵酒店的网址及邮址17．Our hotel’s website is xxxx and our email address is xxxx. To reserve a room or give feedback to us.我们酒店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系;4．How about your hotel’s location请问贵酒店位于哪里5．Well, our hotel located in Yantian distric, Shen Zhen City. The OCT hotel is about 40 minutes from Shenzhen railway station, 85 minutes from BaiYun airport.我们酒店位于深圳市盐田区;本酒店离深圳火车站40分钟车程,到深圳机场85分钟.6．What’s the level of your hotel请问贵酒店是几星级的7．Our hotel is a five-star hotel.本酒店是五星级的酒店;8．How about your hotel’s facilities请问贵酒店有什么设施9．We have four kinds of restaurant, lobby bar, conference room, health center, shop prince and KTV equipment;.本酒店有四种类型餐馆,大堂吧,会议室,健身会所 ,商场及KTV设施;44．We have a special family package plan我们现在开始新推出一个优惠套餐;45．We’ll have to charge you RMB300 extra for an additional bed, the baby set is for free.如需加床,我们将会收取人民币300元,婴儿床是免费的房型资讯类1．May I have the room type, please /What kind of room would you like to reserve请问需要预订哪一类型的房间2：What kind of room do you have请问贵酒店有什么房间类型3．We have standard, superior, deluxe, executive rooms. There are also some suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting roomsInterlaken hotel.我们酒店有标准房,高级房,豪华房,行政房;除此之外还有一些套房;而且我们酒店还设有不吸烟楼层及连通房;14．Can I get harbor view in your hotel我可以看到海景吗15．I am sorry, you can’t. But you can have a nice view of a large pool/lake surrounded by beautiful landscaping.很抱歉,不可以;但您可以看到周围美丽的泳池/湖景;64．Perhaps you have a cheaper room或许您们还有更便宜的房间吧65．Sorry, the quoted rate is lowest.不好意思,这个报价已经是最低了;68．The room is spacious and cosy, I’m sure you will enjoy yourself.房间既宽敞又舒适,我肯定您会过得愉快;70．May I recommend deluxe suite It’s more luxurious and comfortable.我向您推荐豪华套房,更豪华更舒适的;担保取消原则18．Your reservation is temporary and it will be cancelled if you don’t arrive before . on that day.您的预订是暂时的,如果那天下午6点前不到,我们将会取消您的预订;90．With out guaranteed reservation, we can only hold the room to 6 ., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card非担保的预订只能保留到当天下午６点;若您作了担保预订,我们就可以整夜为您保留房间,您愿意提供信用卡作担保吗80．Would you like to guarantee your room for late arrival因您较晚入住,您可以为您的预订作个担保吗81．How would you like to guarantee your reservation请问您以什么方式为您的预订作担保83．May I take your credit card for the guarantee可以提供您的信用卡作担保吗89．To guarantee your booking, please advise us of your credit cart number and dated of valid advance in.为了确保您的订房,请将您的信用卡号及有效期限通知我们,或预付壹晚的房租作订金;84．Let me repeat your reservation to ensure it is correct.让我为您重复一下您的预订以确保无误;95．The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made.所预订的房间保留至当天的6点,除用现金或信用卡担保外;96．For guaranteed reservation, one night room rental will be charged for cancellation or no show.已作担保的预订,如当天取消或没入住,本酒店将会收取当天的壹晚房费; 39．Certainly, we’ll hold the room until you arrive.当然可以,我们将为您保留房间直到您的到来;疑难解答类19．I am sorry, no deluxe room is available. All rooms are unavailable. >很抱歉,提供不了豪华客房;/所有房间都订满了;100．I’m a fraid we have no superior room available. Would you mind deluxe room instead恐怕我们提供不了高级房,豪华房可以吗20．Does your company have contract with our hotel请问贵公司与我们酒店有协议吗22．Please hold on for a moment, Mr Smith.史密夫先生,麻烦请您稍等;71．I will get someone who can speak English well to talk to you.我会找壹位英语较好的同事跟您说;24．I am sorry I beg your pardon.不好意思,麻烦请重复一遍;25．Would you please speak more slowly不好意思,麻烦请说慢一点26．I am sorry, I didn’t catch what you mean’t.不好意思,我不大懂您的意思;27．I would like to talk to someone in charge.我想找您们的负责人;28．He has not come back yet.他还没回来;29．She is in a conference now.她正在开会;30．Would you like to call back later麻烦请您稍后再拨;31．Thank you for waiting.让您久等了;32．I’m not sure, sorry.不好意思,我不能确定;33．Are you following me, Sir请问听懂我说吗,先生34．Could you explain that a bit more请您解释多一点好吗35．Could you put that more simply请您具体一点好吗101．We are very sorry for the inconvenience.对您造成不便,请见谅;信息确认40．I’d like to confirm your reservation.我想确认您的预订;21．Can I reconfirm the reservation A superior room, for Mr. Smith on the 20th Oct.. My name is XX,if you have any questions please feel free to contact us. Thank you for calling. Bye-bye我可以再确认您的预订吗史密夫先生,10月台20日预订壹间高级房;我的名字XX 如有任何疑问请与我们联系;谢谢您的来电;再见98．Thank you for your reservation at OCT EAST Hotel. If you have any questions or changes about your reservation please contact us as soon aspossible.感谢您预订东部华侨城酒店,如有任何疑问或需作任何更改请与尽快与我们联系; 查询及修改94．I’d like to change/cancel a reservation.我想更改／取消预订; 47．Your room is confirmed for that day.那天您的房间已确定;48．I’d like to extend it for two more nights until the 9th.我想延住多两天,直到9号;49．We’ll extend your reservation for you.我们将会延住您的预订;51．We have changed our schedule, please amend our booking till next week. 我们的行程有变动,请更改我们的预订到下星期;52．I’d like to cancel a reser vation.我想取消一个预订;53．I’m afraid we have no record of a reservation under this name.不好意思,恐怕我们没有这个名字记录的预订;54．Which travel agent did you go through to make this reservation.请问您是通过哪间旅行社来做这个预订的55．Is this a new reservation or a confirmation call请问这个是新的预订,还是确认预订62．Have you made a reservation请问已经作了预订吗69．Sorry, I can’t find your name on the arrival list.不好意思,我在预期到达的名单上找不到您的名字;63．I’m sorry to have taken up your time.不好意思占用您的时间;93．We’ll amend your reservation at you request.我们将会按您的要求作相应的更改;酒店Check in第一种情况：已经预定,并且成功入住A: Good morning. Welcome to Beijing hotel. May I help you早上好;欢迎来北京饭店;我可以帮你吗B: Good morning. I’d like to check in.早上好;我想办理住宿登记;A: Do you have a reservation你有预约吗B:Yes,I booked a double room for two nights.是的,我订了一个双人房间,住两个晚上;A: May I have your name, Sir我可以知道您的名字吗,先生B: Sure, it’s .布莱克先生;A: OK. Hold on please. You have a reservation for 2 nights, . If you are sure to stay tonight, I will help you to identify and make the registration. 好的;请稍等;你有预定2晚,布莱克先生;如果你确定要今晚入住,我将帮你确认并登记;B: .好的,谢谢;A: Please wait a you sign the register The registration number and your signature.请等一下,你能在登记册上签名吗登记号码和你的签字;B: you are .好了给你.A:Thank you . Here is your key, and you’ll be Room 714. And do you need help with your bags谢谢;这是你的钥匙,房间号714;需要帮您搬运行李吗B:Yes. My luggage is too heavy. I need help. Thank you .是的;我的行李太重了;我需要帮助;谢谢你;A:OK. I will get the poter to take your luggage. There is an elevator on your right. When you get off, go to your left, and your room will be right there, room 714. Enjoy your stay.好的;待会服务员会帮您搬运行李的;电梯在你的右手边;当你到达楼层时,往你的左手边走,您的房间就在那里,房间714;祝你过得愉快;B: Thank you. 谢谢你;来到房间所在楼层C:Good afternoon. Here is the seven floor reception. I am the attendant here. Welcome to our hotel, and hope you enjoy your stay here. What can I do for you下午好这是七楼接待处我是服务员;欢迎来到我们酒店,希望你过得愉快;我能为您做些什么B: I am can’t find my room. Can you take me to my room我找不到我的房间;你能带我到我的房间吗C: you tell me the room number is是的;你能告诉我房间号码是什么B:That is very kinds of you . My room is 714.你真是太好了我的房间时714C: OK. This way please. Please let me take you to your room.………. This is your room.那好;请这边走;请让我带您去您的房间;B: The room is so nice.这个房间真漂亮C: I am gald you like the rooms.很高兴你喜欢;B: By the way,I want to know whether the hot water is available all day 顺便问一下,我想知道是否一整天供应热水C : Yes, the bathroom servers hot water all day long. I think, you must be tired . Here are coffee and tee . You can drink with the cup over there. 是的,浴室服务器热水是一整天供应的;我想,你一定很累了;这里有咖啡和茶;你可以喝一杯;B: Thank you . And can you tell me where is the restaurant谢谢你;你能告诉我那餐厅在哪儿C: Restaurant on the first floor, that signs can help you find the restaurant.餐厅在一楼;您可以根据路标找到;B:Thank you .谢谢你;C: It is my pleasure. I wish you have a nice day.这是我的荣幸;我希望你有个美好的一天;酒店Check OutD: Good morning. Can I help you早上好;我能帮助你吗B: Yes, I’d like to check out.是的,我要退房;D: May I have you name and your room number , please请给我您的名字和房间号码好吗B: Mr. Black in room 714.房间714,布莱克先生;D: Hold on please. Okay, Mr. Black, it’s 200 dollars. How would you like to pay请稍后;好的,布莱克先生,一共200美元,您想要怎么付账B: On my Visa card. Do you need the card信用卡;需要出示卡吗D: No, we have your number on our computer. Let me print out the receipt for you. Here is your bill. a double room for tow nights at 200 dollars. If everything is okay, would you sign here please不,我们有您的卡号在我们的电脑;让我打印出收据给你;这是你的账单.一个双人房间为期两个晚上,200美元;如果一切没问题,请在这里签名好吗B: Uh…what is this charge for嗯…这笔费用是什么D: let me see…I am sorry .That is my fault . this is the room service you asked for.让我看看…对不起,这是我的疏忽;这是您要的服务费用;B: Oh, that’s right. Here you go.嗯,好的;D: Thank you for staying at Beijing Hotel. I hope you will come to our hotel again. Would you like me to call a taxi for you谢谢你光临北京饭店;我希望你能再次光临我们;你需要我给你叫辆出租车吗B: Yes. I’d appreciate it.是的;我会很感激;D: You have a nice day 你有美好的一天B: Thanks. You too. 谢谢;你也一样;第二种情况：已经预定,但电脑无记录A: Good morning. Welcome to Beijing hotel. May I help you早上好;欢迎来北京饭店;我可以帮你吗B: Good morning. I’d like to check in.早上好;我想办理住宿登记;A: Do you have a reservation你有预约吗B:Yes,I booked a double room for tow nights.是的,我订了一个双人房间,住两个晚上;A: May have your name, Sir请问您的名字B: Sure, it’s .布莱克先生;A: OK. Hold on please. I am sorry ,sir. There is no record of your reservation.好的;请稍等;非常对不起,先生;我们这里没有您预约的记录;B: That is too bad. Are there any rooms available for me那太糟了;是否有空房吗A: Certainly. But we only have a suite.当然有但是我们只剩有套房;B: How much do you charge for it请问需要多少钱A: 300 dollars. 300美元;B: am afraid it is too expensive . But there is no other choice. Well, please register it for me .噢;这恐怕太贵了;但是又没有其他选择;那好吧,请帮我登记一下;A: OK. Hold on please. If you are sure to stay tonight, I will help you to identify and make the registration.好的,请等下;如果你确定要今晚入住,我将帮你确认并登记;第三种状况：无预定A: Good morning. Welcome to Beijing hotel. May I help you早上好;欢迎来北京饭店;我可以帮你吗B: Good morning. I’d like to check in.早上好;我想办理住宿登记;A: Do you have a reservation你有预约吗B: No, I did not are there any rooms available for me我没有预约;请问还有空房吗A: Certainly. What kind of room do you need当然有,请问你需要怎样的房间B: A double room for tow nights.一个双人房间,住两个晚上;A: OK. Hold on please. If you are sure to stay tonight, I will help you to identify and make the registration.好的,请等下;如果你确定要今晚入住,我将帮你确认并登记;机场登记1.打预定A: Hello This is American airline reservation office.你好这是美国航空订票办公室;B: Hello I’d like to reserve a seat to Beijing today.你好我要预订今天去北京的机票;A: Just one moment, please. Let me check for you.请稍等;让我替您查一查;B: OK. 好的A: We have two flights, one at 2:00 pm, and the other at 5:00 pm. Both flights have seats available. Which would you like to take, sir我们有两个航班,一个是下午两点的航班,另一个下午5点的;两个航班都座位;你要搭乘哪个航班呢,先生B：I’d like to take the first available flight.我想要早点的那个航班;A：Which would you prefer, first class or economy你想要头等舱还是经济舱B：Economy, please. What time does the flight get into Beijing经济舱;请问飞机什么时间进入北京A: At 6:00 o’clock. Let me give you a final confirmation. your fli ght number is 212 , leaving JFK Airport at 2:00 o’clock in the afternoon on July 8. If you are sure to take this flight, I will make reservation for you, and may I have your name今天六点;让我给你最后的确认.您的航班号是212, 7月8日下午两点在JFK机场登机;如果你肯定搭乘这班机,我将帮您预订了;请问你的名字好的;姓名是布莱克;请问我需要何时办理登机手续A: You have to be there an hour before the departure. Do you have any other questions你必须在提前一小时;您还有别的问题吗B: I have no other questions, thank you. 没有了谢谢你A:It is my pleasure. 这是我的荣幸2. 现场买票Mrs. Fu : Hurry up We don't have much time left.快点我们没有多少时间了;Mr. Fu : Take it easy. We still have two hours.放轻松;我们还有两个小时;Mrs. Fu : Come on This is my first time ever to take a plane. I don't want anything to go wrong.拜托这是我第一次搭乘飞机;我可不想出任何差错;Mr. Fu : Let me take care of everything, all right Now, let's go to the check-in counter.让我来照看所有的东西,好吗现在,让我们去柜台办理乘机手续;Airline Clerk : May I see your tickets and passports, please我可以看一下您的机票和护照好吗Mr. Fu : Here they are. 给您;Airline Clerk : Would you put all your baggage on the scale, please....Ah, eighteen kilos.您能把你的行李放在秤上,好吗....啊,18公斤;Mrs. Fu : Is that inside the free allowance没超出免费行李额吧Airline Clerk : Yes, we allow twenty kilos each.是的,我们允许20公斤的行李;Mrs. Fu : That's lucky To her husband What's next太幸运了接下来呢Mr. Fu : They'll have to check our baggage. Why don't you wait for me upstairs at the refreshment lounge他们必须检查我们的行李;你在楼上休息室等我吧Mrs. Fu : All right. She goes off. 好的;Airline clerk : Open your baggage, please.把你的行李打开吧;Mr. Fu : Sure. He opens the bags. The airline clerk examines them. 好的;他打开包;航空公司职员进行安检;Airline Clerk : All right. Thank you, sir. 好;谢谢你,先生;Mr. Fu : Upstairs at the lounge. What did you order for me楼上大厅;您点了什么给我吗Mrs. Fu : Black coffee. What do we do now咖啡;我们现在做什么Mr. Fu : Let me finish this coffee and then we will go to gate 5. They're announcing our flight. 我喝完这杯咖啡,然后我们就会去5号登机门;他们会提醒我们登机;Mrs. Fu : I didn't hear anything. 我什么也没听到;Mr. Fu : It's on that sign board up there. See UA 801. At gate 5. Have you payed the check yet 它在那个标志板;看到了吗航班UA 801. 在5号门登机;你付费了吗Mrs. Fu : Yes. 是的Mr. Fu : Let's go then 那我们走吧;Airline Clerk: Next person,please 下一位珍妮佛: Is this the right counter to check in for this flight这趟航班是在这里登记吗机场值机人员: Yes,It passport and ticket,Please.是的;请出示你的护照和机票珍妮佛: Here you ,I'd like an aisle seat,Please.给你;恩,麻烦你为我安排一个靠近过道的座位;机场值机人员请等一下;好了;你有几个包裹要托运;珍妮佛: Two.机场值机人员: Please put them on this scale.请把它们放在重量称上;珍妮佛: All right. 好的;机场值机人员: Any carry-ons还有其他的随身行李吗珍妮佛: Just one bag. 只有一个包;机场值机人员: Here's your ticket and boarding pass. 这是你的机票和登机牌;珍妮佛: What time does boarding start什么时候开始登机机场值机人员: It's printed on the boarding pass.登机牌上已经标明了;珍妮佛: Thanks.。
酒店英语情景对话大全
酒店英语情景对话大全1When it comes to hotel English, various scenarios involve frequent and essential conversations. Let's take a look at some common ones. When a guest checks in, the interaction with the front desk staff is quite important. The guest might ask, "What types of rooms do you have available?" or "Could you please tell me the prices of different rooms?" They may also inquire, "What time can I check in?" The staff, in response, would provide detailed and clear answers.Another typical situation is when guests order food in the hotel restaurant. The guests might say, "Can you recommend some specialties of the house?" or "I have special dietary requirements, such as being allergic to seafood. Do you have suitable options for me?" The waiter or waitress would then do their best to meet the guests' needs and offer appropriate suggestions.In addition, there are also conversations related to room service. For instance, a guest could call and say, "Could you please send some extra towels to my room?" or "I need a wake-up call at 7 o'clock tomorrow morning." The hotel staff would handle these requests promptly and efficiently.Overall, these common English conversations in a hotel aim to ensureguests have a pleasant and comfortable stay, while also demonstrating the high-quality service provided by the hotel.2When it comes to hotel experiences, effective communication in English is crucial. Let's explore some common scenarios and their corresponding dialogues.Imagine a guest finding a problem with the room facilities and lodging a complaint to the customer service. The guest might say, "I'm really disappointed with the condition of the room. The air conditioner isn't working properly, and it's making my stay quite uncomfortable. I hope you can solve this problem as soon as possible." The customer service representative would respond politely, "I'm so sorry to hear that, sir/madam. We'll send our maintenance staff to your room immediately to fix the air conditioner. We apologize for the inconvenience and will do our best to ensure your satisfaction for the rest of your stay."Another situation could be a guest inquiring about the usage rules of the gym. The guest might ask, "Hello, could you please tell me about the rules and opening hours of the gym?" The staff member would reply, "Sure, sir/madam. The gym is open from 6 a.m. to 10 p.m. daily. Before using the equipment, please warm up properly and follow the instructions on each machine. Also, please use a towel to wipe off your sweat after using the equipment to keep it clean for the next user. Do you have any specificquestions about any particular equipment?"These are just a few examples of the various English conversations that can take place in a hotel, highlighting the importance of polite language and effective problem-solving.3When it comes to staying in a hotel, being able to communicate effectively in English can enhance the experience greatly. Let's take a look at some common hotel English dialogues that can help improve your language skills.Imagine a guest who needs a wake-up call. The conversation between the guest and the housekeeping staff might go like this: "Good evening. I need a wake-up call at 7 o'clock tomorrow morning. Please make sure to ring my room precisely at that time. Thank you very much." The housekeeping staff would reply, "Sure, sir/madam. We'll make sure to do that. Have a pleasant sleep."Now, let's consider the checkout process. The guest approaches the front desk and says, "I'd like to check out. My room number is 205. Can I get my bill, please?" The receptionist responds, "Of course. Let me check the details for you. Here is your bill. Everything seems to be in order. How was your stay with us?" The guest replies, "It was quite nice. Thank you."These are just a couple of examples of the many dialogues that occur in a hotel. By familiarizing yourself with such common scenarios andpracticing the language used, you'll be better equipped to handle similar situations smoothly and confidently when you stay in a hotel.4When it comes to hotel experiences, effective communication in English is crucial. Let's explore various scenarios of English conversations that take place within a hotel.Imagine a guest arriving at the hotel and checking in. The receptionist greets them warmly and asks, "Good day, sir/madam. How may I assist you with your check-in process today?" The guest responds, "I have a reservation under the name of [Name]. I hope everything is in order."Another common situation is when a guest participates in an event organized by the hotel. The event organizer might say, "Welcome to our special event. We have a wonderful lineup of activities planned for you. Do you have any specific questions or preferences?" The guest could reply, "This sounds exciting. I'm particularly interested in the live music performance. Could you tell me more about it?"In the business center, a guest seeking assistance might approach the staff and say, "I need to print some important documents urgently. Could you please help me?" The staff member would then respond, "Sure, no problem. Let me guide you to the printers and assist you with the setup."When it comes to room service, a guest might call and say, "I would like to order some breakfast to be delivered to my room. Could I have acontinental breakfast with an extra cup of coffee?" The room service staff would reply, "Certainly, sir/madam. Your order will be delivered shortly."These are just a few examples of the diverse and important English conversations that occur in a hotel, ensuring a smooth and pleasant stay for guests.5When it comes to hotel English scenarios, having effective communication is crucial for both guests and staff. Let's take a look at some common and practical dialogues.Imagine a guest entering the hotel store. The clerk greets them warmly, saying, "Good day, sir/madam. How may I assist you today?" The guest responds, "I'm looking for some local souvenirs. Do you have any recommendations?" The clerk replies, "We have a wonderful collection of handcrafted items that showcase the local culture. How about a beautifully carved wooden figurine or a handwoven scarf?"Now, consider a situation where a businessperson wants to book a venue in the conference center. They approach the staff and say, "I need to reserve a meeting room for a corporate event next week. Can you help me with the availability and arrangements?" The staff member checks the schedule and replies, "Sure, sir/madam. We have several options available on that date. The largest room can accommodate up to 100 people and comes with advanced audio-visual equipment. Would that suit yourneeds?" The businessperson thinks for a moment and then says, "That sounds great. Can you also provide catering services for the event?" The staff answers, "Yes, we offer a variety of catering packages to choose from. Let me show you the menu and we can discuss the details."These are just a few examples of the diverse and important conversations that take place in a hotel setting. By being familiar with such dialogues, both guests and hotel staff can ensure a smooth and pleasant experience for all.。
酒店英语口语对话简单带翻译
酒店英语口语对话简单带翻译一、预订房间客人：Hello, I’d like to make a reservation for a single room for two nights, please.（你好，我想预订一个单人间，两晚，谢谢。
）服务员：Sure, could you please tell me the dates you’ll be staying?（当然，请问您将入住的日期是？）客人： I will arrive on the 15th and check out on the 17th.（我将于15号入住，17号退房。
）服务员： Great. May I have your name, please?（好的，请问您的姓名？）客人： My name is John Smith.（我叫约翰·史密斯。
）服务员： Thank you, Mr. Smith. Your room is booked.（谢谢，史密斯先生。
您的房间已经预订好了。
）二、入住手续服务员： Welcome to our hotel, Mr. Smith. Could you please fill out this registration form?（欢迎来到我们的酒店，史密斯先生。
请填写这份登记表。
）客人： Sure, here you go.（好的，给你。
）服务员： Thank you. Here is your room key. Your room number is 302 on the third floor.（谢谢。
这是您的房间钥匙。
您的房间号码是302号，三楼。
）客人： Thank you. Is breakfast included in the room rate?（谢谢。
早餐费用包含在房费里吗？）服务员：Yes, breakfast is included. It’s served from 7:00 a.m. to 10:00 a.m. in the dining hall.（是的，包含早餐。
酒店英语口语情景对话
酒店英语口语情景对话对话一：预订房间A: 早上好，欢迎光临酒店。
您需要预订房间吗？B: 是的，我需要预订一个双人间，入住时间是下周五。
A: 好的，我们有很多房间可供选择，请问您对房间的要求有什么？B: 我希望房间有一个大床和免费的无线网络。
A: 没问题，我们有符合您要求的房间。
您需要入住几晚？B: 我需要入住两晚。
A: 好的，请问您的姓名和联系方式是什么？B: 我的名字是张三，联系方式是。
A: 好的，预订完成后，我们会给您发送确认短信。
谢谢！B: 谢谢您的帮助！对话二：办理入住手续A: 晚上好，欢迎光临！您预订的是双人间，对吗？B: 是的，我是张三。
A: 您的预订已确认，这是您的房卡和钥匙，房间号是302。
B: 谢谢！A: 您需要支付押金500元，退房后会退还给您。
B: 好的，我可以用信用卡支付吗？A: 当然可以，我们接受信用卡付款。
您需要在离店时结算所有费用。
B: 了解，我会记住的。
A: 好的，请您填写一下入住登记表，包括您的姓名、国籍和护照号码。
B: 好的，我马上填写。
A: 感谢您的合作，祝您入住愉快！对话三：客房服务A: 早上好，有什么可以为您效劳的？B: 我的房间没有毛巾和洗漱用品，可以补充一下吗？A: 当然可以，我会马上给您送去。
B: 谢谢！还有一个问题，我需要一份早餐送到房间，大约几点可以送到？A: 我们可以在早上7点到10点之间送到您的房间，您需要什么样的早餐？B: 我想要一个咖啡和面包。
A: 好的，我会安排给您送早餐。
有其他需要的事情吗？B: 暂时没有了，谢谢您的帮助！A: 不客气，请随时告诉我们如果有其他需求。
对话四：结账离店A: 午安，您准备好结账离店了吗？B: 是的，我准备好了。
A: 您的账单总金额是800元，包括房费和其他消费。
请问您以什么方式支付？B: 我可以用支付宝支付吗？A: 当然可以，请打开您的支付宝扫描这个二维码进行支付。
B: 好的，我已经支付完成了。
A: 谢谢！这是您的和退还的押金。
酒店英语对话场景案例
酒店英语对话场景案例Case 1: At the Reception Desk 前台接待员Guest: Hello, I have a reservation for a double room.前台接待员：早上好，我已经为您预订了一个双人间。
Guest: Can I check in now?客人：我现在可以办理入住手续吗？Receptionist: Yes, please fill out the registration form.前台接待员：是的，请填写登记表。
Guest: What is the check-out time?客人：退房时间是几点呢？Receptionist: You can check out until 12 noon.前台接待员：直到中午12点前退房。
Case 2: In the Restaurant 餐厅里Guest: Can you recommend some local dishes?客人：你能推荐一些当地菜肴吗？Waiter: Yes, the spicy noodles are very popular.服务员：是的，辣面条很受欢迎。
Guest: I'll try it. Could you also bring me some coffee?客人：我会试试。
你能给我带些咖啡吗？Waiter: Of course, coffee is our specialty.服务员：当然，咖啡是我们的特色。
Case 3: In the Room 在房间里Guest: The room is very comfortable.客人：这个房间很舒服。
Housekeeper: Yes, we have upgraded the mattresses recently.客房服务员：是的，我们最近升级了床垫。
Guest: ThankThe bathroom is also very clean. 客人：浴室也很干净。
酒店英语情景对话大全
酒店英语情景对话大全对话教学是英语教学的一个重要组成部分,它是培养学生交际能力的重要途径。
而学习英语的目的就是要让学生学会与人交流。
小编精心收集了酒店英语情景对话，供大家欣赏学习!酒店英语情景对话1C:Good morning,sir.Can i help you?早上好，需要我帮忙吗?G:I'd like to pay my hotel bill now.My name is Harry Carpenter in Room 909.我想支付我的酒店账单，我的名字是哈里卡彭特909室。
C:Just a moment please,Mr.Carpenter...Sorry to have kept you waiting,Here's your bill.The total is RMB 4050 Yuan,including 15 percent surcharge.请稍等。
对不起让你久等了。
这是您的账单共4050元，其中包括15%的附加费。
G:What!4050 Yuan!Is there a mistake?什么!4050元!是否有错误?C:Please examine the bill carefully and see if there's any mistake.请检查您的账单，并仔细查看是否有任何错误。
G:Of course,I'll check it.1600 Yuan for the taxi.That's really a surprise!好的，我看看。
1600元的出租车。
这真是贵的离谱!C:The taxi is rented either by the day or by the mile.In any case,you're expected to pay for extra hours and miles.I understand that you rented the taxi by the day,but one evening you went to see an opera,which means an extra of 100 Yuan.Your taxi charge is 500 Yuan per day.租用的出租车无论是按天计还是按里程数计.在任何情况下，你都要支付额外的时间和里程数。
酒店情景英语对话
酒店情景英语对话1. 预订酒店房间顾客：Good morning! I would like to make a hotel reservation.前台：Good morning! How can I assist you?顾客：I would like to book a double room for two nights, from October 10th to October 12th.前台：Sure! May I have your name, please?顾客：My name is John Smith.前台：Thank you, Mr. Smith. Let me check our avlability for those dates. Yes, we do have a double room avlable for you.顾客：That’s great! How much is the room per night?前台：The room rate is $100 per night, so for two nights, it will be a total of $200.顾客：Perfect. Can you please confirm the reservation and provide me with the detls?前台：Certnly. I have reserved a double room for you, Mr. Smith, from October 10th to October 12th, for a total of $200. Please note that check-in time is 2 PM and check-out time is 12 PM.顾客：Thank you very much. I look forward to my stay at your hotel.2. 在酒店入住前台：Welcome to our hotel, Mr. Smith. May I have your reservation detls?顾客：Yes, my name is John Smith and I have a reservation for a double room from October 10th to October 12th.前台：Thank you, Mr. Smith. Let me check your reservation. Yes, here it is. Could you please fill in this registration form?顾客：Sure. Here you go.前台：Thank you. May I have your passport, please?顾客：Here is my passport.前台：Thank you, Mr. Smith. Your room number is 302. Here is your key card. Please note that breakfast is served from 7 AM to 10 AM in the dining area on the ground floor.顾客：Thank you for the information. Is there a gym in the hotel?前台：Yes, we do have a gym on the third floor, open from 6 AM to 10 PM.顾客：Great! Thank you for your help.3. 需要额外的服务顾客：Excuse me, I would like to request some additional services.前台：Of course, how may I assist you?顾客：First, I would like to request a wake-up call for 7 AM tomorrow morning.前台：Certnly, Mr. Smith. I have scheduled a wake-up call for 7 AM tomorrow for you.顾客：Thank you. Also, I would like to request an iron and ironing board in my room.前台：Sure, I will have them delivered to your room right away.顾客：Thank you very much. One last thing, I need a taxi to the rport tomorrow at 9 AM.前台：Noted, Mr. Smith. I will arrange a taxi to pick you up at 9 AM tomorrow.顾客：Thank you for your assistance.4. 结账顾客：I would like to check out and settle my bill, please.前台：Certnly, Mr. Smith. May I have your room number?顾客：My room number is 302.前台：Thank you. Let me prepare your bill. Here is your itemized bill. The total amount due is $200.顾客：Great. Could I pay by credit card, please?前台：Certnly, Mr. Smith. Please insert your card into the card reader.顾客：Here is my card.前台：Thank you, Mr. Smith. Please enter your PIN number.顾客：Done.前台：Your payment has been processed successfully. Here is your receipt. Thank you for staying with us, Mr. Smith. Have a safe trip!顾客：Thank you for your hospitality. Goodbye!。
酒店英语情景对话大全
酒店英语情景对话大全C:Good mornin,sir.May i help you?早上好先生，需要我帮忙吗?G:Good morning,I'm leaving today.May i settle my hotel bill now?早上好，今天我要离开.我现在想把在酒店的账单付了可以吗?C:Your name and your Room number,please?请告诉我你的名字和房间号好吗?G:Jack Burns in Room 9102.杰克伯恩斯9102室C:Did you have your breakfast?你有吃酒店提供的早餐吗?G:Yes.是的。
C:Have you used any facilities since then?那你曾使用过酒店设施吗?G:No没C:Just a moment,please.I'm preparing your bill...Sorry to have kept you waiting.Here is your bill,RMB 1550 Yuan in all,including 10% servicecharge.Please check it.请等一下。
请检查一下.我准备您的帐单...对不起，让您久等了。
这是您的账单，人民币1550元，包括各方面10%的服务费。
G:That's right.对的C:You have paid a deposit of RMB 2000 Yuan,haven't you?你已支付2000元存款，对吗?G:Yes.Here is the receipt.是的，这是收据。
C:Thank you.Here is the invoice and your change.Have a check.please.谢谢你，这是你给的发票，请检查。
G:It's quite all right.Thank you.相当不错，谢谢你。
酒店英语情景对话大全
酒店英语情景对话大全酒店英语情景对话1R = receptionist, T = Tony, M = MayR: Good morning. Can I help you?R：早上好!我能为您做些什么吗?T: Good morning. I think there should be two rooms booked for us, in the names of Tony Marshall and May Hunter.T：早上好。
我们订了两间房，名字是托尼·马歇尔和梅·亨特。
R: Umm, just a moment. Yes, two single rooms with en-suite bathrooms?R：请稍等。
是的，两个带独立卫生间的单人间，对吗?T: That's right. We're attending the 'Sun, Sea and Sand' conference and exhibition. Does that mean we get a discount?T：是的。
我们是来参加"太阳、海洋和沙滩"会展的，可以享受优惠吗? R: Yes. We are one of the conference partner hotels, so there is a ten per cent discount. Is it for ten days? Is that right?R：可以。
我们是会议合作宾馆之一，所以有10%的折扣。
你们住10天，对吧?M: Yes, until the thirteenth. That's ten days.M：是的，住到13号，刚好10天。
R: Right then. We'll need you to sign a credit card voucher in advance. But when you check out, you can settle the account by card or cash, or cheque, as you wish.R：好的。
酒店场景中英文对话
酒店场景中英文对话场景一：办理入住手续Receptionist: Good afternoon! Welcome to our hotel. How can I help you?前台: 下午好！欢迎来到我们酒店。
请问我能帮您什么？Guest: Hi, I have a reservation under the name Li Ming客人: 你好，我预订了一个房间，名字是李明。
Receptionist: Let me check. Yes, Mr. Li. I see your reservation here. Can I have your ID and credit card, please?前台: 让我查一下。
好的，李先生，我看到了您的预订。
请出示您的身份证和信用卡。
Guest: Sure, here they are.客人: 当然，给您。
Receptionist: Thank you. You’ve booked a deluxe room for three nights. Is that correct?前台: 谢谢。
您预订的是豪华房，住三晚，对吗？Guest: Yes, that’s correct.客人: 是的，没错。
Receptionist: Great. Here is your room key. You are in room 305 on the third floor.前台: 很好。
这是您的房卡。
您的房间在三楼的305号。
Guest: Thank you. What time is breakfast served?客人: 谢谢。
早餐几点开始供应？Receptionist: Breakfast is served from 7 AM to 10 AM in the dining areaon the second floor.前台: 早餐供应时间是早上7点到10点，在二楼的餐厅。
酒店情景英语餐饮部对话
以下是一个酒店情景下餐饮部的对话示例：顾客：Excuse me, I'd like to make a dinner reservation for two tonight at 7 p.m.服务员：Certainly, sir. May I have your name, please?顾客：My name is John Smith.服务员：Thank you, Mr. Smith. We have a table available at 7 p.m. Would you prefer a smoking or non-smoking section?顾客：Non-smoking, please.服务员：Noted. May I also ask if you have any dietary restrictions or preferences?顾客：No, we don't have any specific dietary restrictions. Just a regular dinner menu would be fine.服务员：Great. Your reservation for two at 7 p.m. in the non-smoking section is confirmed. We look forward to welcoming you tonight. Is there anything else I can assist you with?顾客：No, that's all for now. Thank you.服务员：You're welcome, Mr. Smith. We'll see you tonight at 7 p.m. Have a wonderful day!请注意，这只是一个对话示例，实际对话可能会因酒店的具体情况和服务员的说法而有所不同。
酒店英语情景对话
酒店英语情景对话1.Have you used any hotel services this morning or had breakfast at the hotel dining room，Mr.Green?格林先生，今天早晨您是否用过旅馆效劳设施，或在旅馆餐厅用过早餐?2.Yes，my friend and I just had breakfast at the dining room，but we didn't use any services.是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何效劳设施。
3.The total for the eight days is five hundred sixty yuan and eighty fen.8天来总计是560元8角。
4.I think I'll take the one with a front view then.我想我还是要阳面的吧。
5.How long will you be staying?您打算住多久?6.We'll be leaving Sunday morning.我们将在星期天上午离开。
7.And we look forward to seeing you next Tuesday.我们盼望下周二见到您。
8.I'd like to book a single room with bath from the after-noon of October 4 to the morningof October 10.我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。
9.We do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。
10. What is the rate， please?请问房费多少?11.The current rate is$ 50 per night.现行房费是50美元一天。
酒店英语情景模拟对话
酒店英语情景模拟对话以下是一个酒店英语情景模拟对话，内容为一位客人在酒店办理入住手续：Front Desk: Good afternoon, welcome to our hotel. How may I assist you today? Guest: Good afternoon, I have a reservation under the name of John Smith. Front Desk: Thank you, Mr. Smith. Let me check our system for your reservation. Yes, I have your reservation for a standard room for two nights. Is that correct? Guest: Yes, it is. Front Desk: Great. Would you like to pay by cash or credit card? Guest: Credit card please. Front Desk: Okay, please insert your credit card here and enter your pin number. Guest: Here you are. Front Desk: Thank you. Please sign here to confirm your payment. Guest: Sure. Front Desk: Thank you, Mr. Smith. Here is your room key. Your room is on the 5th floor, room number 502. The elevator is to your right. If you need any assistance or have any questions during your stay, please don't hesitate to contact us at the front desk. Guest: Thank you.I appreciate your help. Front Desk: You're welcome. Enjoy your stay at our hotel. This is a simple example of a hotel check-in conversation. The front desk clerk verifies the guest's reservation, collects payment information, and provides the room key and relevant information. The guest can then proceed to their room and enjoy their stay at the hotel.。
酒店英文情景对话阅读.doc
酒店英文情景对话阅读，，xx英语教学中利用情景对话的方式,能有效地把创设情景和小组活动结合起来对学生进行口语训练,能激发学生的学习兴趣。
我整理了酒店英文情景对话，欢迎阅读!酒店英文情景对话篇一R:Good afternoon,Sir and Madam.May i help you?下午好，先生夫人，需要我帮忙吗?G:Good afternoon,i'm Jack Wilson.My wife and i have just arrived.We'd like to have a room at your hotel for tonight.下午好，我是杰克威尔逊。
我和我的妻子刚刚抵达我们需要今晚在旅店住一晚R:Welcome to our hotel.Have you made any reservations?欢迎来到我们旅馆，你有预约吗?G:I'm afraid not.Could you arrange a twin-bed room with a bath for us?恐怕没有。
你能安排一个可以洗澡的双人床房间吗?R:Wait amoment,please...Oh,Room 1111 is available,which commands a good view of Huangpu River.请等一下。
哦，可以用1111室，它临黄浦江的景色G:Great,l'll take it.How much do you charge?太好了，我定了，多少钱?R:RMB 720 Yuan720元G:OK好的R:Please show me your passports and fill in this registration form.请让我看看你的护照，并填写登记表。
G:I'll take care of it.我会搞定的。
R:Thank you.Would you please pay RMB 1500 Yuan as deposit?谢谢您。
酒店英语情景对话
酒店英语情景对话酒店英语情景对话每个行业都有自己独特的行业语言，下面就让店铺带大家来看看酒店英语情景对话吧，欢迎大家阅读学习。
酒店英语情景对话篇1情景一：酒店顾客请服务人员帮忙送洗衣服服务员:Can I help you?您需要帮忙吗?比尔:I have some laundry to be done.我有些衣服需要洗服务员:Certainly，sir. Could you fill out the laundry form.please?好的.先生.请您添一下这个单子.比尔:May I use your pen?我能用一下你的笔吗?服务员:Sure.Here you are.当然.给您比尔:Thanks. Oh.I don't want these shirts starched.谢谢.对了.这些衬衫不需要浆的.服务员:No starch. I understand.sir.不浆.我了解.先生.比尔:When will they be ready?什么时候能洗好?服务员:We will deliver them tomorrow evening around 6.明天晚上六点左右我会给您送去比尔:Fine, Thanks a lot.好的.谢谢情景二：酒店保洁询问能否打扫房间服务员:Housekeeping. May I come in?客房服务.可以进来吗?莉莉:Yes, please.请进.服务员:When would you like me to do your room, madam?您要我什么时间来给你打扫房间呢.女士?莉莉:You can do it now if you like. I was just about to go down for my breakfast when you came. But before you start, would you do this for me?如果您愿意.现在就可以打扫.我正想下去吃早饭呢.你进来了.在打扫前.能不能先帮个忙?服务员:Yes, what is it?好的.什么事?莉莉:I would like you to go and get me a flask of hot water. I need some hot water to wash down medicine after breakfast.我想请你给我拿一瓶开水来.早饭后我需要热水喝药.服务员:I'm sorry that your flask is empty. I'll go and get you another full one at once.很抱歉您的水壶空了.我马上去给您拿一瓶满的来.莉莉:Thank you.谢谢.情景三：入住酒店时与侍者的对话Bell boy:Good morning sir ,welcome to The ritz-carlton Shanghai!早上好，欢迎来到上海丽思卡尔顿酒店Guest:Good morning,How are you?早上好，你好吗?Bell boy:Pretty good,How many pieces of luggage do you have?非常好!请问您有几件行李呢?Guest:Just one behind in the taxi!就是出租车后面的一件!Bell boy:Have you made a reservation ,sir?请问您有预定吗?Guest:Absolutely!没错!Bell boy:This way sir! I will show you to the reception.这边请先生，我带您去前台办理入住!情景四：接线生告诉客人来酒店的乘车路线O:Good moring,Jinjiang Hotel.May i help you?早上好，锦江饭店。
酒店英语情景对话
酒店英语情景对话关于酒店英语情景对话对话，指两个或更多的人用语言交谈，多指小说或戏剧里的人物之间的。
接下来由小编为大家整理出关于酒店英语情景对话，仅供参考，希望能够帮助到大家！酒店英语情景对话1Hello,Mr.Konnor This is Reception.您好，Konnor先生吗？这里是前台接待处。
A taxi will be waiting to take you to the airport at 6:00 tomorrow morning.出租车将在明天早上6:00等着接您去机场。
Great.And how much will it be太好了，大约多少钱？To the airport it should be about 60 yuan.去机场大约60元。
I’d like to check out.我想结账离店。
Have you settled bill您结账了吗？No.I’d like to do that now.还没有，我想现在结账。
You can settle your bill at the Finance Department on the fourth floor.您可以在四楼的财务部结账。
Okay.I’ve paid my bill.好了，我已经结完帐了。
Hello.I’ve come to pay my bill.您好，我来结账。
Okay.Just a moment please.Let me get our copy。
好的。
请稍等，我拿一下我们的账单。
will that be cash or charge请问是付现金还是记账？Charge.I’ll put it on my American Express.记账。
请计入我的'运通卡。
May I take your order now, sir先生，现在可以帮您点菜了吗？Yes, please. I’d like to start with the chicken soup.可以了。
酒店英语情景对话
酒店英语情景对话为了帮助大家提高英语口语水平，下面小编给大家带来酒店英语情景对话，希望对大家有所帮助!酒店英语情景对话:引客进房Guiding the Guest to Their Rooms 引客进房Floor Attendant (FA): (Smiling) Good afternoon, sir and madam. Did you have a nice trip? 下午好，先生女士，您们旅途愉快吗?Mr. Bellow (B): Yes, thanks. 是的，谢谢。
FA: Welcome to the ninth floor. I’m the floor attendant. Just let me know if there is anything I can do for you.欢迎到9楼，我是楼层服务员。
如果有什么需要，请告诉我。
B: Where is Room 908, please? 908房在哪儿呢?FA: Ah, Mr. and Mrs. Bellow. Would you care to step this way, please? It is along here.BELLOW先生、夫人，请走好，沿着这儿走就可以了。
Mrs. Bellow(M):Oh, how do you know our name?你是怎么会知道我们的名字?FA: It was on the arrival list for room 908.Here we are. May I have your key, please? Let me open the door for you.您们的名字在908房的预抵名单上，把房间的钥匙给我好吗?我帮您们开门。
B: Here it is. 在这。
FA (Knocks at the door first, opens it, and precedes the guests into the room and turns on the light) This way, please.(先敲门，然后引领客人进房间并开灯)这边请。
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情景:
1. 客人打电话到希尔顿酒店预订房间。
预订员详细询问客人对房型的偏好并记录基本的预订信息（如：入住的时间和天数，人数，姓名及联系方式）。
注意沟通技巧。
2. 客人想要预订一个豪华双人间，但无法在入住当天的18:00前赶到酒店，因此预订员推荐担保预订，客人在预订员的帮助下顺利完成保证性预订的手续，确保房间一直被保留。
3. 客人在预订完房间后接受了预订员推荐的接机服务。
预订员详细告知此项服务的收费情况，并记录好客人的航班号以及准确到达时间。
4. 由于行程的变更，客人向酒店提出取消客房的预订。
预订员详细询问后做好记录并表示希望下次有机会为其服务。
5. 客人打电话到酒店进行客房预订的更改，将普通标准间升级为山景套房。
预订员详细询问后做好更改记录。
6. 客人在抵店前致电酒店确认所预订的房间，确保能顺利入住。
7. 在酒店礼宾部工作的小王（receptionist）作为酒店代表去机场迎接客人并护送其回到酒店。
客人给小费，小王开心地接受了。
8. 客人抵达酒店，行李员立刻热情为客人提供行李服务，确认行李的件数以及是否有贵重或易碎的物品并将行李送至房间。
9. 礼宾员（bellman）在带客人去房间的路上为客人介绍酒店的设施服务以及当地的一些的著名景点。
10.礼宾员（bellman）把客人送到房间，告知客人房卡使用时的注意事项并详细介绍客房送餐服务。
11. 客人来到酒店寄存处想要寄存一个手提袋。
寄存处工作人员（Bellman of Cloakroom）细心检查后发现一块贵重手表并建议客人随身携带，同时详细告知其营业时间并将取物牌交给客人。
12.客人想要搭车去三亚明珠广场（Mingzhu Mall），礼宾员请客人在大厅（lobby）等候，并亲自为客人叫出租车，还撑伞护送客人上车（当时在下雨）
13. 客人于明早7点前往位于三亚经济开发区的一家工厂进行参观，计划包车一天。
礼宾员详细询问信息，并告知客人包车的收费情况。
14. 客人想要去免税店(duty-free shop)，与酒店班车司机交谈起来。
大巴司机告诉客人酒店分别安排一辆大巴免费接送住店客人到免税店，15分钟一班。
15.EMS快递公司给住店客人沙利文先生送来一个包裹。
礼宾员将包裹送到客房让客人签收。
客人给小费，礼宾员欣然接受并表示感谢。
16.客人于三天前在酒店预订了商务套房，现在前台进行入住登记。
接待员在详细询问信息和检查身份证明后，帮助客人填写入住登记表以及定金的支付。
17. 没有预订的客人（walk-in guest）到酒店前台入住登记。
接待员详细询问信息，客人想要一间带阳台的豪华大床房，接待员核查空房间情况，查看客人身份证明后帮助其完成入住登记的手续。
18. 客人想去离酒店最近的第一市场（The First Market）吃海鲜，感受三亚当地的生活气息。
问询处的职员为其指路并建议直接搭车前往。
19. 住在三亚大东海银泰酒店（Intime）的大卫先生想去参观在鹿回头广场（Deer Looking-back Square）举办的国际兰花展（International Orchid Exhibition），于是来到酒店问询处咨询。
请详细告诉客人如何乘车到达目的地。
20.客人第一次来三亚想去旅游景点游玩，于是来到酒店问询处咨询，咨询员为客人介绍三亚的著名旅游景点。
21.客人抵达酒店时发现客房价格和旅行社提供的价格不符，请为他解释现在是旺季，价格
有所调整。
22.客人要你为他输入（打字）一份材料并打印3份，要求中午12点前送至房间。
请为他办理并收费，打印每份5元，费用共计15元。
22.客人要预定10月22日上午飞往济南的班机，要求靠窗户的座位，经济舱。
请为他办理并收费，机票7折后总价格1640元，包含机场建设费和燃油附加费。
23.客人要预定10月22日飞往北京的直达航班，要求靠通道的座位，经济舱。
请为他办理并收费，机票6.5折后总价格1340元，包含机场建设费和燃油附加费。
24.客人要你为他发一份传真到三亚学院国际旅游学院，但是很不巧机器出故障。
25.来自联想公司(Legend Holdings Limited)的王先生打算在希尔顿酒店（Hilton Hotel）预订一间能容纳150人的会议厅，用于举办一次公司年会，时间定于12月30日。
请为其办理并收费。
26.腾讯公司(Tencent Holdings Limited )计划于9月30日晚七点在三亚美高梅度假酒店（MGM Grand Sanya）举办一次鸡尾酒会，请为其提供一个容纳100人的宴会厅并收费。
27.1104房的吴女士准备洗澡却发现浴室没有热水，向服务台投诉。
请向客人解释热水器出故障，工程师正在抢修，并给客人提供一张到温泉洗浴中心洗澡的招待券。
28.刚入住714房的李女士向服务台投诉房间地板没有清理干净，房间内有难闻的味道。
请立刻派客房服务员去清理，并为此道歉。
29.815房的陈先生投诉隔壁房间在玩牌，大声喧哗，使他无法休息。
请为他换至房内设置一样的818房，并为他办理客房变更手续。
30.516房的王女士外出后回房发现放在椅子上的手表不见了，请派一名服务员过去帮忙寻找并上报此事给经理。
31.515房的赵女士投诉中央空调失灵，请解释可能出现故障并立即派一名工程师过去检查维修。
32.905房的杨先生投诉衣服送洗回来有污渍，为了表示歉意，向客人提供两个选择：（1）衣服重洗；（2）送早餐券。
客人选择早餐券。
33.早上王女士到服务台办理退房手续，请为她结算账单并解释干洗衣服的收费项目。
34.美国的麦克先生要将现金1,000美元兑换成人民币（1美元=6.2778人民币元），请为他办理货币兑换服务并开收据。
35.黄女士办理退房手续，打算使用信用卡支付却因机器出现故障而使用现金。
请办理并给客人找零钱和开收据。