065饭店英语期末考试卷
酒店管理英语期末考试题及答案
酒店管理英语期末考试题及答案# 酒店管理英语期末考试题及答案一、选择题(每题1分,共10分)1. What is the term for the process of booking a room in a hotel?A. Check-inB. Check-outC. ReservationD. RegistrationAnswer: C2. Which department in a hotel is responsible for maintaining cleanliness and orderliness of the rooms?A. Front DeskB. HousekeepingC. Food and BeverageD. SecurityAnswer: B3. What does the acronym "F&B" stand for in the context of hotel management?A. Front and BackB. Food and BeverageC. Facilities and BuildingD. Finance and BankingAnswer: B4. In hotel management, what does "ADR" refer to?A. Average Daily RateB. Average Dining RoomC. Additional Dining RoomD. Annual Discount RateAnswer: A5. What is the primary function of a hotel's concierge service?A. Room cleaningB. SecurityC. Providing information and assistance to guestsD. Food serviceAnswer: C6. The term "upselling" in hotel management refers to:A. Selling items at a higher price than usualB. Selling items at a lower price to increase salesC. Selling additional services to guestsD. Selling items without any negotiationAnswer: C7. What is the first step in the process of a guest checking into a hotel?A. Paying the billB. Receiving the room keyC. Presenting identificationD. Entering the hotel lobbyAnswer: D8. Which of the following is NOT a common amenity provided by hotels?A. TelevisionB. MinibarC. Personal chefD. Wi-FiAnswer: C9. What is the term used to describe the percentage of available rooms that are occupied by guests?A. Occupancy RateB. Turnover RateC. Revenue Per Available RoomD. Average Length of StayAnswer: A10. The acronym "GDS" in hotel management stands for:A. Global Distribution SystemB. Guest Data SystemC. General Departmental ServicesD. Guest Driven SolutionsAnswer: A二、填空题(每题1分,共10分)1. The front desk is often the first point of contact for guests, and it is responsible for ________ and ________.Answer: check-in; check-out2. A hotel's ________ is a key performance indicator that measures the average revenue generated per available room. Answer: RevPAR3. The ________ department in a hotel is responsible for the preparation and service of food and beverages.Answer: Food and Beverage4. In hotel management, ________ is the process of maintaining the cleanliness and appearance of guest rooms. Answer: Housekeeping5. A ________ is a person who assists guests with their travel plans, reservations, and other requests.Answer: Concierge6. The ________ rate is the average rate charged for rentinga hotel room per night.Answer: Average Daily Rate (ADR)7. The ________ is the percentage of rooms in a hotel that are occupied by guests.Answer: Occupancy8. A ________ is a document that outlines the terms and conditions of a guest's stay at a hotel.Answer: Contract9. The ________ is the process of ensuring that a hotel's rooms are prepared for new guests after a check-out.Answer: Turnover10. A ________ is a person who manages the overall operations of a hotel.Answer: Hotel Manager三、简答题(每题5分,共20分)1. Explain the importance of customer service in hotel management.Answer: Customer service is crucial in hotel management as it directly impacts guest satisfaction and loyalty. Excellent customer service can lead to positive reviews and word-of-mouth referrals, which are vital for attracting new guests and maintaining a good reputation. It also contributes to repeat business, as satisfied guests are more likely to return.2. Describe the role of a hotel's marketing department.Answer: The marketing department in a hotel is responsible for promoting the hotel's brand and services to potential guests. This includes creating marketing campaigns, managingthe hotel's online presence, coordinating events, and working with travel agents and tour operators. They also analyze market trends to identify opportunities for growth and。
酒店英语期末考试
1.What are the responsibilities of a receptionist?2.What are the responsibilities of a room attendant ?3.Guest:Your name is Mark brown. You’d like to reserve a single room away from the streetfrom 12 to 15 April. You are calling the hotel.Receptionist: You answer the phone and accept the booking.4.Guest: Your name is Mary Liu. You are in room 1234 and you want to check out. When yousee the bill you find there is a laundry charge for 68 yuan, but you did not use the laundry service.Cashier: when the guest complains about the overcharge, you recheck the bill and find that you have really made a mistake. You apologize to the guest and make out another bill.5.Guest: you are the guests and have come to the restaurant with a reservation. You havereserved a private room in 301.Hostess: lead the guests to their room and take the menu for the guests.Waitress: take order for the guest.Guests: You have no idea about the Chinese dish. You ask the waitress to recommend some dishes.Pickled cucumber 酱黄瓜Steamed beaf balls 蒸牛肉丸Kong Pao Chicken Jacket potato 带皮烤的马铃薯Spicy Chicked 怪味鸡Fried mandarin fish in squirrel shape松鼠桂鱼Twice-cooked pork slices 回锅肉Beijing roast duck 北京烤鸭Sweet and sour pork 咕噜肉填空和是非题在第一二单元短对话表格题第三单元词组翻译和句子翻译以第一第二单元测试题为主IV. Answer the following questions. (2*10)1.As a receptionist, how do you confirm a guest’s reservation?Repeat the information the guest provides, such as the guest’s name, the room type, guest’s arrival and departure dates, special preference, etc..2.Do you know how many types of room a hotel can usually provide?There are usually 7 types of room in a hotel and they are single room, double room, twin room, triple room, junior suite, business suite and deluxe suite.3.As a receptionist, what would you say if you don’t know the spelling of a guest’sname?How do you spell your name, please?4.As a bellman What would you say if you are not sure which one is the guest’ssuitcase?Could you tell me some features of your suitcase, please?5.Do you know how many ways in which the guests can usually pay their hotelbills?There are usually 5ways: traveler’s check, credit card, personal check, cash and foreign currency.6.As a cashier, if a guest complains his bill is wrong, what would you say to him?7.What would the housemaid say when it’s inconvenient for a guest to haveturn-down service?When would you like me to do the service?8.As a housemaid, what would you say when a guest has a special request forcleaning his room?I’ll be glad to do it for you?9.How do you express that you are pleased to serve guests?We are always at your service.10.Can a room attendant buy something for the guest while working withoutsuperior’s approval? Why or why not?No. it’s against the hotel policy.11.What does the guest usually request if he wants to meet his friends in his room inthe morning?He/She usually wants the room made up early.12.As a room attendant, what would you do if the ill guest calls you and tells you thename of the medicine he wants?Help the guest to see a doctor first.13.As a room attendant, what would you do if you can’t go shopping for a guest?Apologize first and ask for someone else to do it.14.What would you do if there is no food or beverage that the guest ordered?Apologize and recommend a different dish or drink.15.What should a receptionist do if he or she has something unclear about thereservation?Ask the guest again to make it clear.16.What would you say if you want to ask for the guests food order?May I have your order now, Sir/Madam?17.What would you do if a guest is not familiar with the food on offer?Recommend certain food to the guest.18.How do you ask whether you can serve the dishes or not?Excuse me, may I serve the dishes to you?19.What would you say to a guest to ask him or her to wait whild you are preparingthe bill?I’m sorry! I’ll check it. Please wait a moment.20.As a cashier, how can you check whether a bill is correct?Show the bill to the guest and ask him to check it.。
酒店英语期末考试试卷
A 、WouldB 、MustC 、May 2. I would like to ________ a room, please. A . order B 、book C 、see 3. It 's very kind ___________ you to help me. A . of B 、toC 、byD 、4. What' s the ________ for a double room?A. rightB. rate C 、money D 、for D 、Am D 、look for试卷代码:南京城市职业学院2015-2016学年度第二学期酒店管理专业 酒店英语期末考试试题1、Good morning.________ I help you? A. with B. of C 、by D 、for6. ______________________________ Excuse me, sir. You n eed to the form.A. fill inB. fill on C 、fill of D 、fill for7. ______________________________ We are look ing forward to you. A. see B. saw C 、seeing D 、sees8.1'm afraid we are fully booked ___ the 5th. A. with B. ofC 、byD 、for 9. Do you want to pay ___ cash or _____ credit card.A. in inB. by by C 、by in D 、in by10. The porter will show you ____ your room. A. with B. to C 、by D 、for 11. My flight will leave _ 6 pm today.A. withB. on C 、atD 、for12. The hotel is full and there is some one __ your room.A. takeB. To take C 、takes D 、taking班级: __________________ 学号: ________________ 姓名: ______________2016年6月单选题(每题 1分,共20分)13. Let me ______ y ou with your luggage.1分,共10分)G: Good eve nin g, I have a reservati on un der the n ame of Mr. Tomli nson. R: Ok .I've found it. Checking out on the 27th? G: That's right.R: Can I take a credit card for the deposit?G: Yes, sure. Also, 1 d like a non-smok ing room please.R: Certainly madam. Here s your key. Your room is on the 7th floor and on the left. Room 781. Check-out time is at 12:00 noon. By the way, you are from America, 1 m right?A: Good morning . What can I do for you, sir ?D 、to helpA. helpB. helping C 、helps 14. _____________ May I t he curta in? A. draw B. Turn on C 、turn off D 、make up 15. _____ t he way, how long will it take to clean the room? A. With B. On C 、By D 、For 16.________________ Ca n you the air con diti oning? A. draw B. Turn on C 、turn off17.________________________________ Do you want these shirts to be __________________________ ?A. starchB. starches C 、starched 18. ____________________ L et me help you your luggage?A. byB. with C 、on D 、of 19」hope you will ______ a morning call at 7:00. A. arrange B. arrangesC 、arranged20」'll ask a porter to_____ your luggage. D 、make up D 、starchi ng D 、makingC 、take care offD 、look 、根据对话填写入住单(每题G: You are right. And 1 ll stay in your hotel for 4ni ghts. 、根据情境完成对话.(每题2分,共40分)B: Yes, (我想预定一间房间。
饭店英语考试题及答案
饭店英语考试题及答案一、选择题(每题2分,共20分)1. What is the most common way to greet a guest in a restaurant?A. Good morning/afternoon/evening.B. Welcome to our restaurant.C. How can I help you?D. What's up?答案:A2. When taking an order, which of the following is NOT correct?A. Could you repeat that, please?B. I'm sorry, we don't have that.C. Can I take your order now?D. Just a moment, please.答案:D3. If a guest asks for the restroom, you should say:A. It's over there.B. Go straight and turn right.C. You can't use it.D. I'll show you the way.答案:B4. What does "table for two" mean?A. A table for two people.B. A table for two dishes.C. A table for two hours.D. A table for two types of food.答案:A5. If a guest wants to pay the bill, you should:A. Take the bill to the cashier.B. Ask for the payment method.C. Give them the menu.D. Offer more food.答案:B6. Which of the following is NOT a type of beverage?A. Coffee.B. Tea.C. Juice.D. Rice.答案:D7. What is the polite way to ask a guest to wait?A. Hurry up, please.B. Wait a moment, please.C. I'm in a rush.D. You're next.答案:B8. If a dish is not available, you should:A. Apologize and offer a substitute.B. Ask the guest to wait.C. Ignore the request.D. Charge extra for a different dish.答案:A9. What does "check, please" mean?A. The guest wants to check the menu.B. The guest wants to see the bill.C. The guest wants to check the quality of the food.D. The guest wants to check the temperature.答案:B10. Which of the following is the correct way to say "enjoy your meal"?A. Have a good meal.B. Eat well.C. Enjoy your food.D. All of the above.答案:D二、填空题(每空1分,共10分)1. When a guest enters the restaurant, you should greet them with a warm "______".答案:welcome2. If a guest is allergic to certain foods, you should ask them about their "______".答案:allergies3. The phrase "______" is used to confirm the order with the guest.答案:That will be all4. To offer a drink, you can say, "Would you like something to "______"?"答案:drink5. If a guest needs assistance, you should say, "Can I be of "______" to you?"答案:assistance6. When a guest is ready to leave, you can say, "Thank you for dining with us, have a "______" day."答案:nice7. The phrase "______" is used to ask if the guest is ready to order.答案:Are you ready to order8. If a guest wants to split the bill, you should say, "We can "______" the bill for you."答案:split9. When a guest compliments the food, you can respond with, "Thank you, we're glad you enjoyed your "______".答案:meal10. If a guest asks for the Wi-Fi password, you can say, "The password is '______'."答案:[具体密码]三、简答题(每题5分,共20分)1. What should you do if a guest complains about the service?答案:Apologize sincerely, listen to their concerns, and try to resolve the issue promptly. If necessary, involve a manager to ensure the guest's satisfaction.2. How can you make a guest feel welcome in a restaurant?答案:Greet them warmly, make eye contact, and offer assistance. Ensure they are comfortable and attend to their needs throughout their visit.3. What is the importance of being knowledgeable about the menu?答案:Being knowledgeable about the menu allows you to answer questions, make recommendations, and ensure that guests have a positive dining experience.4. How can you handle a situation where a guest requests a dish。
中职饭店英语试题及答案
中职饭店英语试题及答案一、选择题(每题2分,共20分)1. What is the most common way to greet a guest in a hotel?A. HelloB. Good morning/afternoon/eveningC. HiD. Hey答案:B2. Which of the following is NOT a service provided by a hotel?A. Room serviceB. Laundry serviceC. Fitness centerD. Car rental答案:D3. If a guest wants to check in, what should the receptionist do?A. Show them to their roomB. Ask for their ID and reservation detailsC. Offer them a drinkD. Give them a tour of the hotel答案:B4. What does "Do Not Disturb" mean in a hotel?A. The guest wants to be disturbedB. The guest does not want to be disturbedC. The guest is not in the roomD. The guest is sleeping答案:B5. What is the meaning of "check-out" in a hotel?A. To book a roomB. To leave the hotel after stayingC. To pay the billD. To ask for help答案:B6. What is the polite way to ask a guest if they need help with their luggage?A. Can I help you?B. Do you need help?C. Let me carry that for youD. All of the above答案:D7. What is the abbreviation for "room service"?A. RSB. RVC. RRD. None of the above答案:D8. Which of the following is a common amenity in a hotel room?A. A swimming poolB. A minibarC. A tennis courtD. A restaurant答案:B9. What does "front desk" refer to in a hotel?A. The main entranceB. The reception areaC. The dining areaD. The business center答案:B10. What is the purpose of a "hotel directory"?A. To list all the employeesB. To provide information about the hotel's services and facilitiesC. To list all the guestsD. To provide a map of the hotel答案:B二、填空题(每空1分,共10分)11. When a guest checks in, the receptionist should ask for their _______.答案:ID and reservation details12. The phrase "housekeeping" in a hotel refers to the_______.答案:cleaning and maintenance of the rooms13. If a guest wants to make a reservation, they can call the hotel's _______.答案:reservation department14. The term "suite" usually refers to a larger and more luxurious type of _______.答案:hotel room15. A "concierge" is a hotel employee who assists guests with _______.答案:local information and services16. The phrase "room rate" refers to the _______.答案:cost per night for a room17. A "late check-out" is when a guest leaves the hotel_______.答案:after the standard check-out time18. The "lobby" is the _______ area of a hotel.答案:main entrance or reception19. A "complimentary" service or item is one that is _______.答案:provided for free20. "Banquet facilities" are used for hosting _______.答案:large events or parties三、简答题(每题5分,共20分)21. What are the typical services provided by a hotel concierge?答案:A hotel concierge typically provides services such as making restaurant reservations, arranging transportation, offering recommendations for local attractions, and assisting with special requests.22. Explain the difference between a "single" and a "double" room in a hotel.答案:A single room is designed for one person and usually contains one bed. A double room, on the other hand, is intended for two people and typically has either a double bed or two single beds.23. What is the process a guest goes through when checking out of a hotel?答案:The process of checking out usually involves the guest returning their room key to the front desk, settling any outstanding bills, and possibly providing feedback about their stay.24. Describe the role of a hotel receptionist.答案:A hotel receptionist is responsible for greetingguests, checking them in and out, handling room assignments, answering guest。
饭店情景英语期末考试试卷
饭店情景英语期末考试试卷班级:姓名:2009 —2010学年第二学期期末考试试卷(共 100 分)I. Translate the following phrases (1’*20=20’)1. 多功能厅2. 家外之家3. 过路客人4. 东方明珠电视塔5. 代看小孩服务6. 电话号码本7. 做晚床8. 休息厅酒吧9. 头一道菜10. 大食客11. easy over 12. a highly organized commercial entity 13. a senior citizen 14. For your information15. back and forth 16. operational department17. go through the formalities 18. DDD19. group cohesiveness 20. Chateau Haut LafiteII. Complete the following dialogues: (2’*10=20’)Dialogue 1Hostess (H): Good morning, Hilton Restaurant.Guest (G): Good morning. I’d like to book a table for this Saturday.H: Certainly, sir. ?G: Eight.H: And ?G: At 7 p.m.H: Sorry, sir. ?G: Let me see. OK, 8 o’clock will be all right.H: Thank you, sir. ?G: Mr. Young.H: So it’s Mr. Young, .G: That’s right. Thank you.H: Thank you for calling, Mr. Young.Dialogue 2Waiter: Good morning. Can I help you?Guest: Yes. .Waiter: Chinese or western?Guest: Chinese breakfast. Give me .Waiter: All right, sir. Anything else?Guest:?Waiter: Yes, they are very delicious, especially the sliced noodles and the seafood noodles.Guest: Very well. I’ll take .Waiter: OK. One meat dumpling, one steamed roll, one fried bread stick, one sliced noodles and two seafood noodles. Is that all?Guest: Yes, that’s right.Waiter: Just a moment, please. .III. Say the following sentences in a more courteous way: (2’*10=20’)1. “That’s our cheapest room.”2. “I’m on my break right now!”3. (On the phone) “Hello… Wan Hao.”4. “You want more towels?”5. “Sorry, that’s not my department.”6. “I can’t do it!”7. “You want cream?”8. “Dining room’s closed.”9. “What’s the problem?”10. “Yeah? A cup of coffee?”IV. Discussion: (5’*4=20’)1. Please name some of the duties carried out by the Front Office staff.2. Do you agree that the Housekeeping Department is the backbone of a hotel? Why?3. How would you define “high quality service”?4. Can you enumerate the goals for running a hotel?V.Role-play: (10’*2=20’)1. Work with your partner to make a dialogue by yourselves according to the following given scene.A: a host or hostess who is in charge of taking reservations for the restaurant.B: a guest. She wants to hold a party this weekend for her boyfriend, who has been promoted several days before. She plans to invite some of their good friends to the party, so she needs a private room, some champagne, and some light music.Scene: The guest is told that there is no vacant private room available for the time she needs. But the host or hostess promises to try his or her best. At last, the guest is arranged in the main dining room to have their dinner first; then she and her friends will get a private room to have a spectacular celebration.2. Work with your partner to make a dialogue by yourselves according to the following given scene.You’re a service staff member in a restaurant. One day, there comes a very picky guest in your restaurant. He seems to be dissatisfied with everything and everyone in the restaurant: the tableware, the music, the dishes, and even the atmosphere. Try to handle the complaints from the guests properly one by one. And at last, despite his particular and difficult personality, you make him feel happy with you and your restaurant.。
《饭店英语》期终考试试卷
班级:_________________________ 学号: ___________________ 姓名:__________________密封线《饭店英语》期终考试试卷2009—2010学年度第一学期适用对象:08旅管考试时间:60分钟I : 英汉互译(2×10=20 分)离开时间 ____________ 标准时间 ______________传真号 ___________ 退房 _________________钥匙卡 ___________ registration card __________Local call ___________ booking tickets __________Guest signature __________ Area code _____________II 翻译下列句子(3×10=30分)1.欢迎来到我们宾馆?____________________________2. 欢迎您再来。
____________________________3. 请接受我们的歉意Please ______our _______4. 我能为您做些什么吗?Is there ____ I can do _____ you ?5. 请明早6点叫我起床Please ____ me _____ at 6:00 following morining .6. 请问您要多少份?______ ______copies would you like, please?7. 祝您愉快_____________________8. 请在这张钥匙卡上签上您的名字Please _____ your name on this _____ ______.9. 对不起让您等了这么长时间_____ ______ to have kept you ______ so long10. 您喜欢吃点什么?______ would you like to ______?III 阅读理解 (20 分)Hellen keller was a very bright and beautiful girl. At the age of six months she could already say a few words. But before she was two years old , she was badly ill. She could not see or hear, and soon she could not even talk. Since then Hellen had to fight for what she wanted.When she was six,her parents invited a teacher for her. With the help of the teacher, she began to see and hear the world around her through her hands. She learnd to read the books for the blind. The teacher took Hellen for long walks and told her about all the beautiful sights. Hellen touched flowers, climbed trees and smelled a storm before it came. She also learned how to swim and ride a horse.After she grew up, she became a famous writer im Amercia. Her first and most famous book is “the story of my life”. Her story has brought new hope to many blind and deaf people. It gave light to those in darkness and encouraged them to live and work1、 When could Hellen Keller already say a few words?A. at the age of twoB. at the age of a year and a halfC. at the age of six monthsD.when she was six years old2. Why couldn’t Helen see or hear later?A. Helen was badly illB. she had a traffic accidentC. Helen was very tiredD. she became very lazy3. How could Helen begin to see and hear the world around herA. with the help of her parents B with the help of her uncleC.with the help of her friends.D. with the help of her teacher.4. After helen grew up , she became a famous_______A. doctorB.scientist C,singer D. writer5. Her story is quite important to ____peopleA. ordinaryB. ableC. disabled D famousIV 请用英语写出五种房间类型,五种餐具名称,五种食物名称。
酒店英语考试试卷A卷(答案)
期末考试《酒店英语》(A 卷)参考答案及评分标准一、选择题(下列各题的备选答案中只有一个选项是正确的,请将正确答案填在10分)A. knowledgeB. preservationC. developmentD.B and C 2.Resources are a fundamental _______ in the development of tourism. parison position pliment ponent3. The Yangtze River is nearly 6300 kilometers in _______ .A. wideB. longC. widthD. length 4.The most important factors for the travel agents to succeed are ______. A.good management and good service B.good officesputer reservations systemsD.fare quotations and ticketing skills 5. _______ the temperature, _______ water turns into steam. A. The high, the fast B. Higher, faster C. The more higher, the faster D. The higher, the faster6.As China's economy shifts to a more market system, the domestic travel industry will face increasing _____ in a more highly competitive environment.A.changesB.chargesC.challengesD.chances 7. Our company is _______ of other makers of spare parts for the airplane.A. in advanceB. aheadC. abreactD. in front8. People on vacation often go to_______ to rest or play or to meet other people.A. major citiesB. airportsC. resortsD. ground transportation9. A hotel's_______comes from payments made for the use of its rooms and other facilities.A reservations B. file C. income D. responsibility 10. Local people usually see tourism as ______. A.an opportunity to make a profit B.an opportunity to create jobs C.a cultural and employment factorD.a wealth factor in the economy of their jurisdictions二、判断题(下列说法正确的请用 “T ” 表示,错误的请用“F ” 表示,请将正确答分,共10分)Shanghai: a City for Cuisine ExplorationShanghai offers a dazzling variety of food and provides and opportunity for cuisine exploration by learning to use chopsticks. Stylish dining is one area where Shanghai leaves Beijing in the dust. Eating out in Shanghai is about more than just the food: it is a social lubricant, a time when families get together and a major form of recreation for Shanghai ’s chic elite. While friends in the west go out for a beer, the Shanghainese will choose a meal punctuated with numerous shots of rice wine. Even if you are a regular customer at your local Chinese restaurant back in America you won ’t necessarily find yourself at home with Chinese cuisine in China. You ’ll find no fortune cookies or chop suey in Shanghai and only the occasional prawn cracker. Most top-end Chinese restaurantsin Shanghai have some kind of English menu but even these don ’t include the more interesting dishes. Go with your Chinese friends and let them order. In general it is always better to eat Chinese food in a group as you ’ll get a better variety of dishes. Restaurants often have set meals for a table of 10, which isespecially useful if you have to hold a banquet for some bigwig. Chinese habitually over-order. Most Chinese eat early, at 6 or 7 pm, but lots of trendy late night Shanghai-style eateries buzz 24 hours a day.If you are on a tight budget, it’s worth knowing that some of Shanghai’s most famous restaurants often have a cheaper, less fancy downstairs option serving snacks and cheaper main dishes. Also check for extra charges like tea and napkins and send these back if you don’t want them.Epicureans will tell you that the key to ordering Chinese dishes is to get a variety and balance of textures, tastes, smells, colors and even temperatures. Most Chinese will order at least one cold dish, a main dish, and a watery soup to finish off. Note that both soup and rice are normally served at the end of a meal as fillers, so if you want them to come first you’ll have to tell the waiter.Lying along the eastern coast of China and being one of the country’s five biggest port cities, Shanghai have been thronged with traders from all over the world since the Opium War and have been densely populated by inland immigrants and foreign business people ever since. In the wake of economic growth, the major Chinese regional cuisines poured into Shanghai one oater another. By the 1920s, nearly a hundred styles of restaurants featuring Cantonese, Sichuan, Beijing, and many other regional foods, and even Buddhist vegetarian food and Muslim feasts, together with Shanghai local dishes and Western cafes, had emerged in Shanghai. “Satisfying eating in Shanghai” is actually not a recent expression, but was in use as much as 150 years ago.Shanghai style cuisine is actually a mixture of Chinese regional cuisines and it has indeed brought together the different local tastes, cooking techniques and specialties. Moreover, since the economic reforms and opening up to the outside world, Shanghai has become China’s biggest international metropolis. Western style cafes, bars and restaurants have been mushrooming, where local residents and international visitors can find authentic German beef burgers and beer, French snails and wine., Russian pottage soup and caviar, Italian macaroni and spaghetti, Japanese sashimi and sushi, Korean barbecues and kimgee, American fried chickens and doughnuts, Mexican Tacos, and many, many others.Judge, according to the text, whether the following statements are true(T)or false(F). 1.(T )Dining in Shanghai is more stylish than that in Beijing.2.(T )the Shanghainese choose a meal punctuated with numerous shots of ricewine.3.(F)The most expensive Chinese restaurants definitely cover all the mostinteresting dishes.4.( F )Chinese people are economical, and they never order more than they canfinish.5.(F)Chinese people always have dinner at 6 pm to 7 pm.6.(F)You cannot buy snacks in the famous restaurants in Shanghai.7.(T)Soup is usually served at the end of the meal8.(T )Shanghai is a coast city lying in the east of China.9.(T)Foreign guests can enjoy the authentic German beef burgers and beer inShanghai.10.(T )Shanghai is the biggest international city in China.三、完形填空(下列各题的备选答案中只有一个选项是正确的请将答案填在答题框内。
酒店英语考试试题及答案
酒店英语考试试题及答案一、听力理解(共20题,每题1分,共20分)1. What is the man's phone number?2. What does the woman want to order?3. Where is the conference room located?4. When does the restaurant open for dinner?5. How long will the hotel hold the reserved room for the guest?6. What is the discount rate for hotel guests at the spa?7. What is the weather like today?8. What time does the airport shuttle leave?9. What is the man's complaint about the room?10. What is the woman's suggestion for the tour?二、单项选择(共20题,每题1分,共20分)11. A: Excuse me, could you please help me with my luggage?B: ______.A. You're welcome!B. No problem!C. I don't think so.12. The hotel offers ______ breakfast every morning for the guests.A. freeB. costlyC. limited13. The receptionist asked the guest ______.A. how long would she stayB. how long she was stayingC. how long she will stay14. A: Could you recommend a good restaurant nearby?B: ______. There are many options within walking distance.A. Sorry, I can't.B. Of course, I can.C. No, I can't.15. The fitness center is located ______ the swimming pool on the third floor.A. aboveB. belowC. beside16. A: Can I borrow a hairdryer?B: I'm sorry, all our hairdryers ______ at the moment.A. are repairingB. are being repairedC. are repaired17. The hotel provides ______ service for guests who need assistance with their luggage.A. conciergeB. housekeepingC. valet18. A: Is the hotel pet-friendly?B: Yes, ______. We allow small pets with an additional fee.A. it isB. they areC. we do19. The hotel offers a ______ of recreational activities, such as tennis and swimming.A. rangeB. choiceC. selection20. A: Excuse me, is there a 24-hour room service in this hotel?B: Yes, the room service is available ______ the clock for your convenience.A. aroundB. acrossC. throughout三、完型填空(共10题,每题1分,共10分)(A)Dear Mr. Smith,I am writing to express my 21 for the wonderful experience I had during my recent stay at your hotel. The excellent 22, comfortable accommodations, and impeccable 23 made my visit truly enjoyable.Firstly, I would like to commend the 24 staff for their exceptional service. They were always attentive and willing to assist with any 25 or concerns I had. Their friendly and professional attitude 26 me feel welcome throughout my stay.Moreover, the room I stayed in was spacious, clean, and well-appointed. The 27 bed ensured a restful sleep, and the modern amenities provided added convenience. I appreciated the attention to detail in maintaining cleanliness and comfort.Lastly, the hotel's dining options exceeded my expectations. The diverse menu offered a wide 28 of dishes, and the food was delicious. The restaurant staff was attentive and provided excellent recommendations.Overall, I am highly impressed with the quality of service and facilities at your hotel. I would not hesitate to 29 it to friends and colleagues who plan to visit the area. Thank you once again for a memorable stay.Yours sincerely,[Your Name]21. A. gratitude B. complaint C. disappointment22. A. ambiance B. accommodations C. amenities23. A. atmosphere B. attitude C. service24. A. reception B. cleaning C. restaurant25. A. questions B. reservations C. complaints26. A. made B. had C. gave27. A. comfortable B. queen-sized C. luxury28. A. assortment B. variety C. range29. A. promote B. recommend C. visit四、阅读理解(共10题,每题2分,共20分)(A)Welcome to Sunlight Resort & Spa!Experience luxury and relaxation at our five-star resort located in the heart of a tropical paradise. With stunning ocean views, world-class dining,and a wide range of amenities, your stay at Sunlight Resort & Spa will be unforgettable.Accommodations:Choose from our spacious and elegantly designed rooms, each equipped with modern amenities such as flat-screen TVs, mini-fridges, and complimentary Wi-Fi. Each room features a private balcony or terrace, providing breathtaking views of the ocean or our lush gardens.Dining:Indulge your taste buds at our on-site restaurants, offering a diverse range of culinary delights. From fresh seafood to international cuisine, there is something to satisfy every palate. Don't forget to try our signature cocktails at the poolside bar!Activities:Take advantage of our world-class facilities and activities during your stay. Unwind at our luxurious spa, enjoy a workout at the fitness center, or relax by our infinity pool. For the more adventurous, we offer snorkeling, kayaking, and guided hiking tours.Events & Conferences:Our resort is also an ideal venue for weddings, conferences, and other events. With state-of-the-art meeting rooms and an experienced event planning team, we ensure that your event is a success.Book your stay today and experience the ultimate in luxury and relaxation. We look forward to welcoming you to Sunlight Resort & Spa!30. What amenities are provided in the resort's rooms?31. What can guests enjoy at the poolside?32. What outdoor activities are available at the resort?33. What special services does the resort offer for events and conferences?34. What is the purpose of the passage?五、写作(共1题,共30分)请你以“我的理想酒店”为题,写一篇80~100词的短文。
餐饮英语试题及答案
餐饮英语试题及答案一、选择题(每题2分,共20分)1. What is the most common way to order food in a restaurant?A. By phoneB. In personC. OnlineD. Through a waiter答案:B2. Which of the following is not a type of beverage served ina restaurant?A. CoffeeB. TeaC. JuiceD. Gasoline答案:D3. What does the abbreviation "VIP" stand for in the context of a restaurant?A. Very Important PersonB. Very Important PlaceC. Very Important PlateD. Very Important Price答案:A4. What is the term used to describe a person who serves food and drinks to customers in a restaurant?A. ChefB. Waiter/waitressC. CookD. Manager答案:B5. Which of the following is not a typical payment method ina restaurant?A. CashB. Credit cardC. Personal checkD. Barter答案:D6. What is the term for a small dish served before the main course?A. AppetizerB. Main courseC. DessertD. Soup答案:A7. Which of the following is not a type of cuisine?A. ItalianB. FrenchC. MartianD. Chinese答案:C8. What is the term used to describe a restaurant that serves food and drinks throughout the day?A. Fast food restaurantB. DinerC. CafeteriaD. Buffet答案:B9. What does the abbreviation "AM" stand for in the context of a restaurant's operating hours?A. After MidnightB. All MorningC. Ante Meridiem (before noon)D. Afternoon Meal答案:C10. What is the term for a person who enjoys eating at different types of restaurants and trying various cuisines?A. FoodieB. ChefC. Waiter/waitressD. Cook答案:A二、填空题(每题2分,共20分)1. When you want to ask for the bill in a restaurant, you can say, "Could I have the _______, please?"答案:bill/check2. If you need to return a dish because it's not cooked properly, you might say, "I'm sorry, but this _______ is undercooked."答案:steak/chicken/dish3. To ask for a table by the window, you can say, "Do you have a table by the _______ available?"答案:window4. If you want to order a drink without ice, you can say,"I'd like a glass of wine, _______."答案:no ice5. When you want to compliment the food, you can say, "The_______ was delicious."答案:steak/salad/food6. To ask for the restroom, you can say, "Could you tell me where the _______ is?"答案:restroom/bathroom7. If you need a high chair for a child, you can ask, "Do you have a _______ available?"答案:high chair8. To ask for the Wi-Fi password, you can say, "Could youprovide the _______ for the Wi-Fi?"答案:password/code9. If you want to order a dessert, you can say, "I'd like to have some _______."答案:dessert/cake/pudding10. To ask for the check at the end of the meal, you can say, "Could we get the _______, please?"答案:bill/check三、阅读理解(每题2分,共20分)阅读下面的短文,然后回答问题。
饭店英语试卷
密 封 线 内 不 要 答 题试卷代号: 座位号2011-2012学年度第一学期期末考试《饭店英语》试题一、选择题(每小题1分,共35分)1. How much does the continental breakfast ( )?A .needB .useC .costD .take2. Thank you, sir.( )can we expect you?A .What timeB .At what timeC .WhenD .Who3. ----- Can you come on Monday or Tuesday?----- I'm afraid ( )day is possible. A .eitherB .neitherC .someD .any4. ( )does the restaurant of your hotel close?A .What timeB .What timesC .How longD .How often5. ( )tea have we?A .how muchB .how manyC .how longD .how far6. “Where is your college located, John?”“It is ( ).” A .on the Fifth Avenue B .on Fifth Avenue C .in Fifth AvenueD .at Fifth Avenue7. All right , I ( )you in no time.A .fetchB .bringC .takeD .get8. Dr. Bethune began to work the ( )he arrived at the front.A .momentB .placeC .wayD .reason9. Good evening, sir. I'm the Head Waiter and I'd like to apologize for our carelessness.May I ( )it ( )for you? A .clean out B .clean up C .clean skinD .clean cut10. Green tea is not fermented while black tea is fully ( ).A .fermentedB .fermentingC .fermentD .ferments11. I think it should ( )open till midnight.A .stayB .holdC .saveD .persist12. I'll take the raw fish but my wife doesn't care for it. Could she have ( )elseinstead? A .anything B . everything C .somethingD .some13. I'm afraid ( )water will change the color and flavor of food.A .boilB .boiledC .boilsD .boiling14. In some cases, guests often ( )separate checks.A .needB .useC .ask forD .want15. In the evening, many guests like to eat ( )candlelight.A .withB .alongC .inD .by16. It was hard to decide which room was the ( ).A .largeB .largesC .largestD .more larger17. Please ( )your dialogs with guests.A .put throughB .continue密 封 线 内 不 要 答 题C .hold onD .transfer 18. The amount will be ( )your final room bill.A .added up toB .addedC .added toD .added up19. The Caspian Sea, a salt lake, is ( )any other lake in the world.A .largestB .the largestC .larger thanD .the larger than20. The coffee is ( ), sir?A .complimentaryB .complimentedC .complimentingD .complicated21. The food was dreadful. I'd like a ( ).A .abateB .at a discountC .rebateD .discount22. The guest is ( )on the telephone now.A .talkingB .speakingC .tellingD .saying23. The waiter will be ( )you in a moment.A .withB .aroundC .byD .round24. The wine ( )very well with white fish.A .developsB .goesC .get onD .evolves25. This cake was ( )sugar, flour, butter and eggs.A .make fromB .make ofC .make outD .make out of26. This is the ( )course. There is dessert to follow.A .fullB .completeC .allD .whole27. We have all kinds of Chinese food at your ( ).A .chooseB .choiceC .selectD .choosing28. We might charge the bill to the wrong room ( ).A .by mistakesB .errorC .falseD .by mistake29. What is the price ( )for the set menu?A .boundB .scopeC .rangeD .confine30. When a guest ( )the restaurant needing assistance, ask him if you can help.A .wantB .askC .needD .would like31. Which ( )would you prefer, A or B?A .flavorousB .scentC .flavorD .spice32. Would you call me when you're ( )to order?A .arrangedB .prepareC .readyD .provide33. Would you like ( )something to drink?A .makeB .come withC .haveD .start with34. Would you mind ( )the extra in cash, please?A .payB .paysC .paidD .paying35. You'll have a lot of fun having the meal ( )cooking it yourselves.A .whenB .whileC .duringD .and二、翻译题(每小题2分,共20分)1、 预定2、收据、收条3、签名4、办公楼5、行李6、201房间7、洗衣 8、豪华套房密 封 线 内 不 要 答 题9、赔偿 10、发票三、阅读题(每小题2分,共30分)Passage 1In the 1900’s, American townspeople usually washed and brushed their teeth and combed their hair in the kitchen. Or they kept a water pitcher (大水罐)and a wash basin in theirrooms and took care of these things there.The bathtub was a wash tub(澡盆)filled with water from the stove. If you were small enough you could sit down by drawing your knees to your chest. Otherwise, you washed yourself standing up.Often all the women and girls in the family bathed together. Then the men and boys did. In most families this was Saturday night because Sundays they went to church.A small number of families did have running water. But that depended on whether there was a water system where they lived and on whether they could afford the plumbing(水管设施). Some people had bathtubs in their homes as early as 1895. But many others did not have their first bath in a bathtub until 1910 or later when they were fifteen or sixteen years old.1. In the first paragraph, "took care of" means ( ).A .keptB .looked afterC .usedD .kept and used2. In order to use the water from the stove, there be a pipe connecting the tub withthe stove. ( ) A .mustB .seemed toC .needn'tD .should3. Which of the following statements is true? ( )A .Males and females in the family took turns using the bathtub.B .Some bathtubs were big enough for many people to bathe in at the same time.C .All the women and girls of a family could bathe together standing up in the tub. When several family members bathed together, they did not use the bathtub. 4. Americans owned a bathtub as early as 1895. ( )A .ManyB .Not allC .AllD .Few5. We can infer(推断)that the plumbing at that time. ( )A .cost littleB .was more expensive than a water systemC .was too expensive for every family to affordD .was not necessaryPassage 2 The General ManagerAs in any business ,there must be one person responsible for the overall operation. That person is the general manager, sometimes, particularly in the larger hotels, called the managing director.In the past ,possibly into the l930s, the hotel manager was primarily a genial host, personally greeting the guests and seeing to it that they were properly cared for. But as the banks (through bankruptcies and foreclosures), corporations, conglomerates, and other business organizations began acquiring hotels, this image began to disappear. The first concern of executives and stockholders of these companies was that the property show a profit. As a result ,a new type of innkeeper emerged, and today the successful general manager is a highly trained person, capable of directing a complex business enterprise.Running a hotel is a full-time, 24-hours-a-day, seven-days-a-week operation. The hotel is never closed-there can be no time off, no holidays. Someone representing management, and some members of the operating staff, must be on duty every hour and every day of the year. No broad policy could possibly cope with the many diverse situations that occur daily in any given hotel.The general manager is the person responsible for defining and interpreting the policies established by top management. In addition, the successful manager must implement and improve them and, on occasion ,may be forced to completely disregard them. To perform these duties properly requires a working knowledge of all phases of hotel operation .No one can properly give or explain an order without some idea of what is involved. The quickest and easiest way for an executive to lose the respect of the employees is to give instructions without understanding their implications or the amount of time necessary to carry them out. In fact, we believe it is impossible to properly and intelligently supervise anyone without having at least a general idea of that person ’s duties and responsibilities.6. What ’s a hotel manager ’s responsibility? ( )A .Administrative affairsB .Overall operation得分 评卷人密 封 线 内 不 要 答 题C .Several main departmentsD .Greeting the guests 7. A general manager should ( ).A .define the policiesB .interpret the policiesC .implement the policiesD .be capable of directing a complex business enterprise8. There are always persons in charge working in the hotel round the clock because( ).A .staffs are working in the hotelB .there are always things that happen unexpectedlyC .they want to know the general ideas of the staffsD .they want to greet the guests9. A successful manager is the person who can implement and improve ( ).A .hotel facilitiesB .surrounding environmentC .policies established by top managementD .relations between hotel and guests 10. In the context of the passage, genial means ( ).A .kindB .politeC .warmD .GenerousPassage 3 Restaurant servicesThere are mainly five kinds of restaurant services. They are gueridon service, silver service, plate service, buffet (self-catering) service and takeaway service. The first three kinds of services are sit-down services and a buffet service can be both a sit-down one and a stand-up one.Take away service is usually associated with snack bars and fast food outlets. In gueridon service, the waiter must always be well-trained and skilled for he has to perform such things as filleting ,carving and cooking special dishes in front of the guest .In silver service ,the food is prepared in the kitchen and brought to the guest ’s table on a silver tray. In plate service, the waiter takes the plated meal from the service hotplate and then put the plate on the guest ’s table. All that he has to do is to make sure that the correct lid is laid and the necessary accompaniments are available on the table. In buffet service ,a guest picks his or her own tray and cutlery from one end of the service table and chooses whatever dish he or she 1ikes.Two forms of meals are distinguished :a la carte and table d ’hote. An a la carte meal is ordered course by course from a menu where each item has a separate price while a table d ’hote meal has a fixed price for a complete meal or several courses.11. Which of the following can be a stand-up service? ( )A .Gueridon serviceB .Silver serviceC .Plate serviceD .Buffet service12. Why is a takeaway service usually associated with snack bars? ( )A .The food in snack bar is easy to takeawayB .People go there by carsC .Snack bars can be found anywhereD .Snack bars offer self-cateringservice13. What meal is it when you can order your dishes separately? ( )A .BuffetB .1a carteC .Table d’hoteD .Plate service 14. In the context of the passage, available means ( ).A .necessaryB .can be gotC .helpfulD .served15. In the context of the passage ,distinguished means ( ).A .well-knownB .made outC .separatedD .different四、写作(15分)设计情景对话:你是一名饭店的服务人员,有一位顾客向你询问“哪里可以买到衣服”,你告诉他最好去和平路,并告诉他怎样走、价格如何等等相关的信息。
酒店英语的期末试题及答案
酒店英语的期末试题及答案一、选择题(共25题,每题2分,共50分)1. What does the acronym "OTA" stand for in the hotel industry?A. Online Travel AgencyB. Original Travel AgreementC. Outstanding Tourism AssociationD. Onsite Training Academy答案:A2. Which of the following is NOT a typical duty of a concierge in a hotel?A. Assisting guests with travel arrangementsB. Handling luggage for guestsC. Managing hotel reservationsD. Preparing meals for guests答案:D3. What does the term "turn-down service" mean in the hotel industry?A. Introducing new guests to the hotel facilitiesB. Handling complaints and resolving issues for guestsC. Cleaning and tidying up the guest room in the eveningD. Providing additional services such as spa treatments答案:C4. Which department is responsible for handling guest check-ins and check-outs?A. HousekeepingB. Front OfficeC. Food and BeverageD. Engineering答案:B5. What does the acronym "RevPAR" stand for in the hotel industry?A. Revenue Per Available RoomB. Room Value Assessment ReportC. Reservation and Payment SystemD. Repairs and Maintenance答案:A二、填空题(共10题,每题3分,共30分)1. The process of preparing and setting up the guest rooms for new arrivals is called ________.答案:rooming2. The act of reserving a hotel room in advance is known as ________.答案:booking3. A person who travels for pleasure or leisure is called a ________.答案:tourist4. The department responsible for providing food and beverages to the guests is the ________ department.答案:Food and Beverage5. The document given to guests at check-in, containing important information about the hotel and its services, is called a ________.答案:welcome letter三、简答题(共5题,每题10分,共50分)1. Describe the typical responsibilities of a hotel front desk agent.答案:A hotel front desk agent is responsible for greeting and assisting guests during check-in and check-out, answering phone calls and inquiries, making and modifying reservations, providing information about hotel facilities and services, handling guest complaints and resolving issues, and ensuring a smooth and efficient operation of the front desk.2. Explain the concept of "yield management" in the hotel industry.答案:Yield management refers to the practice of optimizing revenue and maximizing room occupancy by adjusting room rates based on demand and availability. Hotels use various strategies to effectively manage roomrates, such as offering discounted rates during low-demand periods and increasing rates during high-demand periods. The goal is to achieve the highest possible revenue from each available room.3. What are some key differences between a full-service hotel and a limited-service hotel?答案:A full-service hotel offers a wide range of amenities and services, including multiple restaurants, room service, a fitness center, spa facilities, concierge services, and meeting/event spaces. It provides a more luxurious and comprehensive guest experience. In contrast, a limited-service hotel typically offers fewer amenities and services. It may have a basic restaurant or breakfast area, but generally does not offer room service or extensive on-site facilities. Limited-service hotels are often more budget-friendly and cater to guests seeking simple accommodations.4. What is the purpose of a hotel "night audit"?答案:The night audit is a process that reconciles the hotel's daily financial transactions and prepares the necessary reports for management and accounting purposes. It typically takes place during the late evening or early morning when guest activities are minimal. The night audit ensures the accuracy of guest charges, verifies room revenue, accounts for cash and credit card transactions, and generates reports on occupancy rates, revenue, and other financial data.5. Discuss the significance of effective communication in the hotel industry.答案:Effective communication is essential in the hotel industry as it plays a crucial role in delivering quality service and ensuring guest satisfaction. Clear and concise communication is necessary between hotel staff members to coordinate tasks, address guest requests, and resolve issues promptly. It is also vital for effective communication between hotel staff and guests, allowing for accurate understanding of guest needs and expectations. Good communication skills contribute to a positive guest experience, efficient operations, and a cohesive work environment.四、案例题(共2题,每题20分,共40分)Case 1:Imagine you are a hotel manager and a guest has approached you with a complaint about the air conditioning in their room not working properly. How would you handle the situation? Provide a step-by-step approach, including communication with the guest and appropriate actions to resolve the issue.答案:1. Listen attentively to the guest's complaint and show empathy towards their inconvenience.2. Apologize genuinely for the inconvenience caused and assure the guest that their concern will be addressed promptly.3. Communicate with the engineering department to investigate and resolve the issue with the air conditioning.4. Offer immediate alternatives, such as relocating the guest to another room with working air conditioning or providing a temporary fan to alleviate the discomfort.5. Follow up with the guest to ensure that the issue has been resolved to their satisfaction.6. Take note of the complaint and discuss it with the engineering department to prevent similar issues in the future.Case 2:As a hotel front desk agent, you receive a call from a guest who wants to extend their stay for two additional nights but mentions that they found a lower rate online. How would you handle this situation and ensure guest satisfaction?答案:1. Thank the guest for their interest in extending their stay and inquire about the lower rate they found online.2. Politely acknowledge the lower rate they have seen and express your willingness to match or beat that rate.3. Check the hotel's rate flexibility and determine if it is possible to offera lower rate without breaching any policies or agreements.4. If it is within your authority, offer the guest a discounted rate that is equal to or better than the rate they found online.5. If you do not have the authority to adjust rates, promptly escalate the issue to a supervisor or revenue manager who can make a decision.6. Throughout the conversation, demonstrate excellent customer service, actively listen to the guest's needs, and ensure they feel valued and appreciated for choosing the hotel.总结:酒店英语的期末试题及答案提供了一系列与酒店业相关的选择题、填空题、简答题和案例题,探讨了酒店行业的基本概念、职责、管理和沟通等方面知识。
饭店英语期末考试A卷
甘肃联合大学2009 —2010学年第 2学期期末考试《饭店英语》试卷A学院 级 专业 班 学号 姓名1、空房2、候房单3、房态4、行李部领班5、免费服务6、turn-down service7、delivery record8、run errands9、a la carte 10、hostessⅡ.Give the terms or phrases according to the meanings :(10 minutes )1. Meant for single or more occupancy. It has a sitting room connected to one or more bedrooms. ( )Ⅰ.Translate the following terms or phrases into English orChinese : (10 minutes )2. A sigh which tells others not to disturb, usually used in the hotel. ( )3. Usually consists of two slices of bread with a layer of food such as cheese or meat between them. ( )4. A person who supervises activities or people, especially workers or students.( )5. Restaurant where you get foods for yourself rather than being served by a waiter or waitress. ( )Ⅲ.Indicate whether each of the following statements is true or false :(10 minutes )1. Morning call can be provided only by an operator in a hotel. ( )2. When a guest requires something beyond our power, we can explain the reason according to our hotel policy. ( )3. The waiter can take back the dishes or trays when he is not busy. ( )4. Television is an inexpensive form of advertising, so all hotel use it frequently. ( )5. Table reservation is the first step of restaurant service. ( )Ⅳ.Translate the following sentences into English :(30 minutes )1、早上好!和平饭店预订处。
酒店英语考试试题及答案
酒店英语考试试题及答案一、选择题(每题2分,共20分)1. What is the most common way to greet a guest in a hotel?A) HelloB) GoodbyeC) Good morning/afternoon/eveningD) How do you do2. Which of the following is NOT a hotel service?A) Room serviceB) Laundry serviceC) Wake-up callD) Car rental3. What does "check-in" mean in a hotel context?A) To leave the hotelB) To enter the hotelC) To pay the billD) To register for a room4. If a guest wants to request a late check-out, what should they say?A) "I'd like to check-out late."B) "I'd like to check-in late."C) "I'd like to stay an extra night."D) "I'd like to extend my stay."5. What is the meaning of "front desk" in a hotel?A) The place where guests registerB) The place where guests have breakfastC) The place where guests can buy souvenirsD) The place where guests can relax6. Which phrase is used to ask for a room with a sea view?A) "I'd like a room with a garden view."B) "I'd like a room with a city view."C) "I'd like a room with a mountain view."D) "I'd like a room with an ocean view."7. What does "housekeeping" refer to in a hotel?A) The department that cleans the roomsB) The department that manages the hotelC) The department that provides food and drinkD) The department that handles reservations8. If a guest needs to cancel a reservation, what should they do?A) Call the front deskB) Go to the front deskC) Email the hotelD) All of the above9. What is the meaning of "complimentary" in a hotel?A) Paid forB) Free of chargeC) DiscountedD) Exclusive10. Which of the following is a common complaint from a hotelguest?A) The room is too hotB) The room is too coldC) The room is too noisyD) All of the above二、填空题(每空1分,共10分)1. When a guest checks in, they usually need to provide their _______.2. The _______ is responsible for managing the hotel's daily operations.3. A _______ is a person who cleans and maintains the hotel rooms.4. If a guest wants to make a reservation, they can call the hotel's _______.5. The _______ is the place where guests can have meals.6. A _______ room is one that is free of charge for the guests.7. The _______ is a service that helps guests with their luggage.8. A _______ is a person who works at the front desk and assists guests.9. The _______ is the process of paying for the hotel stay and leaving the hotel.10. A _______ is a service that provides transportation for guests.三、简答题(每题5分,共20分)1. What are the basic steps for a guest to check-in at a hotel?2. Describe the role of a concierge in a hotel.3. Explain the difference between a single room and a double room.4. What are some common amenities provided by hotels?四、翻译题(每题5分,共15分)1. 请将以下句子翻译成英文:客房服务包括送餐、洗衣和熨烫服务。
饭店英语期末测试卷
饭店英语期末测试卷饭店英语期末测试卷一.单项选择(2分*10=20分)()1.菜系A.cafeteriaB.cuisuieC.delicacyD.dimsum( ) 2. 合资饭店A. state ownedB. joint venture hotelC. tertiary industryD. foreign-funded hotel( ) 3. 客房部经理A. valetB. housemanC. chambermaid housekeeper ( ) 4. 外线电话A. outcallB. outside callC. call outD. out phone()5. 梳妆台A. bureauB. night standC.bathtubD. wardrode()6. 旅游胜地饭店A. ResortB. Convention hotelC. Tourist hotelD. State guesthouse()7. 会计A. accountantB. managerC. workerD. client()8. 洗衣服务A. washing serviceB. clothes serviceC. cleaning serviceD. laundry service()9. 鸡尾酒A. cocktailB. coffeeC. coca-colaD. soft drinks()10. 麻婆豆腐A. Dan-dan NoodlesB. Hot and Sour SoupC. Lampshade Sliced BeefD. Mapo Beancurd二.判断正误(T or F)(1分*10=10分)( ) 1. DDD means Direct Distance Dialing.( ) 2. Tea, wine and coffee have no relation with traditional Chinese culture.( ) 3. For American service, the beverage is served form the g uest’s left side.( ) 4. All the linen in the occupied guestroom must bereplaced every day.( ) 5. The room center is a part of the Housekeeping Department.( ) 6.The first coin in the word was made in England.( ) 7. When the telephone rings, the operator should answer it right away.( ) 8. The term “白酒” in Chinese is the same as the “ white wine” in English.( ) 9. Hotel service is an honorable occupation.( ) 10. The hotel cashier can cash the personal checks for the foreign guests. 三.用所给词的正确形式填空(2分*10=20分)care for would rather since give out see to1.Every citizen should_______ the cleanliness and good order of our city.2.Would you _________ Continental breakfast or American breakfast?3._______you are on your feet, hand me down the tin of peaches, will you?4.I _________try something hot, Sichuan dishes, I think.5.After a whole day’s galloping, the horse _______.go through counts match hand choose6.He ________ to face the new challenge.7.Food and Beverage Department always_______.8.The receptionist _________ the key to the guests.9.Y our jacket does not ________ your pants.10.Now the walk-in guest __________ the check-in formalities.四.补全对话。
《饭店实用英语》期末检测二试卷
班级学号姓名※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※装订线《饭店实用英语》期末测试二I. Choose the best answer. (10%)1.Please put your used ____ in the basket and leave unused ones hanging on the rack.A. dishesB. towelsC. menusD. keys2. If you need a midnight snack there's a _____ full of potato chips on the floor.A. bellboyB. kitchenetteC.cotD. vending machine3. I’m sorry. I _______ the lamp beside the bed. Can you send a repairman?A. breakB. breaksC. brokenD. broke4. _______ is the ticket to Paris?A. How manyB. How muchC. How farD.How much cost5. Before Mr. White went to bed he_______ the lights.A. switched offB. turned onC. closedD. openedII.Match the words. (10 %)1. the Housekeeping Dept A. 酒吧服务员2. the locker room B. 客房送餐服务3. bartender C. 长途电话4. room service D. 更衣室5. long distance call E. 客服部III. There are 5 incomplete statements here. You should fill in eachblank with the proper form of the word given in each brackets. (10 %)1. He told a story that lacks(continuously)_____.2. I've ______(reinforce) the elbows of that jacket with leather patches.3. My father wanted me to become a (profession)________doctor, but he felt disappointedin the end.4. Long before I went there, Africa was alive in my (imagine)______.5. I couldn't understand her apparent _______(uneasy).IV. Complete the following dialogue. (10 %)A: Hello, I would like to_____1____, please.B: Do you have a reservation with us?A: Yes, I’ve already ____2_____here for tonight.B: May I have your name, please?A: Yes. White Smith.B: May I see your passport, please?A: Ok,_______3_______.B: We have Room 103 reserved for you.B: Would you mind____4_____, please?A: All right.B: Could you sign your name here, please?A: Will that be all right, sir?B: Yes, I hope _______5________in our hotel.V. Translate the following sentences. (20 %)1. 我喜欢朝向大海的房间。
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《饭店英语》课程期中(末)试卷
考试时间:100分钟 适用班级:065班 注 意 事 项 1. 请首先按要求在试卷的标封处填写您的姓名、班别和学号。 2. 请仔细阅读各种题目的回答要求,在规定的位置填写您的答案。 3. 不要在试卷上乱写乱画,不要在标封区填写无关内容。 题号 得分 一 二 三 四 五 六 七 总分 评卷人
评分人
一、选择正确的中文意思并将其代号填入相对应的英语短语前的括号中。(20 分,每小题 2 分) a. 床头柜 ( )(1) Accountant ( ( ( ( ( ( ( ( ( )(2) )(3) )(4) )(5) )(6) )(7) )(8) )(9) Surcharge Chambermaid Wardrobe Night stand Mend Indemnity Spirits Cafeteria b. 衣柜 c. 会计 d. 额外费用 e. 客房女工 f. 自助餐厅 g. 缝补 h. 使着迷 i. 烈酒 j. 赔偿金
评分人
三、判断下述表达,对的填 T ,错的填 F。(10 分,每小题 1 分) ( ) (1) High quality service is dependent on the waiter and the diner. ( ( ( ( ( ) (2) The term “白酒” in Chinese is the same as the “white wine”. ) (3) At a western dinner, white wine is usually served with fish. ) (4) The room attendant needn’t wash the dirty shirt the guest left in the waste-pan. ) (5) A baby-sister is a small chair for a little child to sit in. ) (6) A chambermaid can make up the room and look after the guest’s children at the same time. ( ( ( ( ) (7) A headwaiter is the leader of a restaurant. ) (8) Housekeeping Department is usually the largest department in a hotel. ) (9) Whenever a guest needs something extra, the room attendant should promise to offer it. ) (10) The room attendant needn’t put the guest’s letters, papers, or money into good order when cleaning the room.
《饭店英语》期中(末)考试卷
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(11) After a whole day’s galloping, the horse _____________. (12) Every citizen should _____________the cleanliness and good order of our city. (13) Would you ____________continental breakfast or American breakfast? (14) China’s tourism industry has __________a lot to her construction. (15) ________ you are on your feet, hand me down the tin of peaches, will you? 得 分
《饭店英语》期中(末)考试卷
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台山市技工学校文化理论课试卷
台山市技工学校 2007-2008 学年度第二学期
(1) (2) (3) (4) (5) (6)
The girl ________________ the young man’s invitation to the party. Now the walk-in guest _________________the check-in formalities. Don’t worry, madam. I _______________the matter right away. The Housekeeping Department is ______________ the arrival of VIPs by the Front Office. The guest _________________heart attack for twenty years. In China, people often __________guests with tea instead of coffee. When in trouble, you should never ______________. As winter ________________the weather became colder. Chinese painting can ____________as far back as 2500 years ago.
)(10) Fascinate
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பைடு நூலகம்
分
评分人
二、根据句意选择正确的词组并填入其适当的形式。(30 分,每小题 2 分) turn down inform of attend to suffer from see to treat go through give up approach since trace care for give out make of contribute
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分
评分人
9. A Chinese dinner wouldn’t be complete without a soup.
五、翻译。(20 分,每小题 2 分) 1. It’s necessary for us to help and learn from each other. 10. Red wines are served at room temperature with red meats, such as beef, lamb and game. 2. The Back of the House includes many departments, such as Accounting, Security, Personnel and Training, and so on.
台山市技工学校文化理论课试卷
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3. The first paper money looked more like a note from one person to another than the paper money used today.
评分人
四、完成下列对话。(20 分,每空 2 分) Situation A : Providing something extra. A guest (G) calls in the floor attendant (A). A: Good morning, sir. ______________________? G: Good morning. Could you bring in a cot for our little Tom? A: I see, sir. But I’m afraid you’ll have to _____________________________for it. G: But why must we get in touch with the Front Office? A: It’s_______________________, madam. You will be required to do the formalities there and it will ________________________. G: ___________________? A: It’s 20US dollars per night. Situation B : Baby-sitting service. A guest (G) calls in the chambermaid (C). C: Good evening. _____________________? G: Good evening. I am going to attend a party this evening. Could you look after our little boy till midnight? C: I understand. But according to ____________________, I cannot look after the baby and do my job properly _______________________. G: What shall we do then? C: Don’t worry. We have _________________. The baby sitters are all well educated and reliable. G: Great! _____________________? C: It’s 20 yuan an hour, for a minimum of four hours. 8. Needless to say, the laundry service is a must of the Housekeeping Department. 7. There is a linen room under the control of a linenkeeper, who is directly responsible to the head housekeeper. 6. I was driving a long distance bus when it began to snow hard. 5. The standard hotel rooms in China are simple, functional, clean and comfortable. 4. All hotels are concerned with the comfort and convenience of their customers.